Customer Reviews for U-Haul Moving & Storage of Jersey City

10,816 reviews

276 Tonnelle Ave   Jersey City, NJ 07306
(@ PULASKI Circle)

(201) 963-6176

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(201) 963-6176

276 Tonnelle Ave
Jersey City, NJ 07306
(@ PULASKI Circle)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

In fact I was extremely shocked when I was given the direction on a piece of paper attached to my receipt to go to the storage facility and l said to myself what a nice and clean facility.

Alfred J.  |  First Impressions 
Rating:
5.0

everything perfect

Fernando C. 
Rating:
5.0

Customer did not leave a comment.

JIGNESH B. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Nothing. Great customer service and very knowledgeable on what they are doing

Luis E. 
Rating:
5.0

Customer did not leave a comment.

Ronnie C. 
Rating:
5.0

All good everyone was professional.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Timothy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

hector N. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
4.0

Customer did not leave a comment.

luis c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUJAL V. 
Rating:
5.0

Customer did not leave a comment.

MAEVEELYSE K. 
Rating:
5.0

They give me the gas empty and the reservation say full.

ADRIAN M. 
Rating:
1.0

My contract was changed without even asking me or with informing me I was told once I reach to pick up my truck. And this happened 2nd time with me. U haul experience are getting bad and bad. I hope I never use u-haul again.

Tarj S. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
4.0

Getting access to the building was a bit confusing - I had to enter my access codes twices on two different pads, and that was not made clear. Also, I had trouble finding my unit - signs with where numbers are located would've been helpflul. But, still an overall good expderience.

Luis R.  |  Online Move In 
Rating:
5.0

Great personnel at pickup and drop off. Super fast and easy

Timothy D. 
Rating:
3.0

traffic patterns makes it very hard to reach location

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

TOSHIBA F. 
Rating:
5.0

Customer did not leave a comment.

BAKR A. 
Rating:
5.0

Customer did not leave a comment.

GRACE R. 
Rating:
4.0

Customer did not leave a comment.

Robyn B. 
Rating:
5.0

Great. Thanks

ROCCO L. 
Rating:
5.0

No comment

ROCCO L.  |  First Impressions 
Rating:
5.0

I Had no idea that the process would be so easy. Customer Service at the Tonnelle Ave, Jersey City location are very professional and courteous. They made the experience very convenient.

JULIAN F. 
Rating:
5.0

staff at site very pleasant and professional to work with

John A. 
Rating:
5.0

The best place to rent trucks and vans!👍

Oliver C. 
Rating:
2.0

It was very apparent that these guys hate their jobs

STEVEN B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Abhishek D. 
Rating:
5.0

The availability of vehicles is great but I was a little confused as to where my truck was. The GM told me the exact location but I was still a bit confused. I looked for the number on the key to match the truck and finally found it.

CURTIS L. 
Rating:
5.0

Customer did not leave a comment.

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

kamel B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Prakkhar G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUELHENRY H. 
Rating:
5.0

Customer did not leave a comment.

Prakkhar G. 
Rating:
5.0

I was very satisfied with my experience at this location. The Staff was very knowledgeable and friendly. I will definitely come back again. Thank you for all your help everyone here. The gentleman outside and the young lady inside that helped me was very attentive and made the process easy, convenient and fast. I am satisfied. Thank you. Happy New Year.

MEYOM W. 
Rating:
4.0

Customer did not leave a comment.

NANA S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
4.0

Customer did not leave a comment.

HERMAN H. 
Rating:
5.0

Awesome place to rent vans and trucks

OLIVER C. 
Rating:
3.0

Drop off zone was completely full.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Melissa A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey J.  |  First Impressions 
Rating:
2.0

Charged us an extra day even though truck was dropped off early and gas was 1/2 of a tank more than when picked up.

ALEX M. 
Rating:
5.0

Customer did not leave a comment.

TAUREAN S. 
Rating:
5.0

Customer did not leave a comment.

CADOW A. 
Rating:
5.0

Customer did not leave a comment.

eva marie f.  |  First Impressions 
Rating:
3.0

This location was busy, so I don't have a major problem with the people there. But i spoke to them about the extra 83 miles, which we didn't in reality drive. After showing them my texts and the lack on one for verifying the mileage and condition at pickup, they said that they would remove the extra mileage charge. But I have an email receipt for this mileage charge, so i'm guessing that they just didn't get to fixing the charge. But it is annoying that they said that the charge would be removed and it wasn't.

JOHN R. 
Rating:
3.0

Thank you very much

Cynthia W.  |  First Impressions 
Rating:
5.0

Excellent service and Friendly staff inside and outside.

RAJESH T. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO S. 
Rating:
4.0

Customer did not leave a comment.

juliana r.  |  Overall Experience 
Rating:
5.0

The best place to rent a van or trucks!

OLIVER C. 
Rating:
3.0

The truck was old and not in the best driving conditions the steering was off slightly! I have always rented from U-Haul but i was disappointed this time with the vehicle

ALAIN H. 
Rating:
5.0

Customer did not leave a comment.

Emily L. 
Rating:
1.0

Customer did not leave a comment.

juan R. 
Rating:
5.0

Customer did not leave a comment.

Simon P. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

Gabriela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

MARIE C. 
Rating:
3.0

Customer did not leave a comment.

IGNACIO M. 
Rating:
4.0

The ceiling in the room was very short.

Audrey B.  |  First Impressions 
Rating:
5.0

The lady that helped me was outstanding!!!!! She deserves a better Christmas present

CARLOS A. 
Rating:
5.0

Customer did not leave a comment.

MARBERD B. 
Rating:
5.0

Customer did not leave a comment.

Adeline W.  |  Overall Experience 
Rating:
5.0

All your associates are awesome especially Mrs C. Jackson front desk and Mr. Wiggins outside van receiving. . Highly recommend place to rent trucks and vans!

OLIVER C. 
Rating:
5.0

Shante was amazing. Took the time to really help me out numerous times while I was moving in. Despite having some issues with the 800 number and inaccuracies of marketing from Uhaul, Shante empathized with me and even though they were technically closed she still had a heart and helped me out. I can’t thank her enough for her professionalism and seeing me through til I was all done. Thank you!!

Jovita F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
4.0

Customer did not leave a comment.

ASHISH P. 
Rating:
1.0

Horrible experience. Associate was very rude & obnoxious

YOBANKA L. 
Rating:
5.0

Customer did not leave a comment.

Ahmed M. 
Rating:
4.0

Customer did not leave a comment.

MELISSA A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DIANNE H. 
Rating:
5.0

Customer did not leave a comment.

JUAN D. 
Rating:
4.0

The location is difficult to get to and out of, but then again it is in New Jersey.

DEANGREGORY L. 
Rating:
5.0

Thanks a lot

MOHAMEDH H. 
Rating:
3.0

It's too much time taking process at counter and only one window opened at rush hours.

VINAYA D. 
Rating:
5.0

Customer did not leave a comment.

JOLAINE D. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

WILFREDO T. 
Rating:
5.0

So far customer service is excellent! Trucks are well maintained!

OLIVER C. 
Rating:
5.0

Customer did not leave a comment.

UTTAM R. 
Rating:
5.0

Customer did not leave a comment.

LAURA G. 
Rating:
5.0

Customer did not leave a comment.

ALICIA C. 
Rating:
5.0

Customer did not leave a comment.

MINA A. 
Rating:
5.0

Customer did not leave a comment.

Stella C. 
Rating:
5.0

Customer did not leave a comment.

MAURIZIO G. 
Rating:
3.0

The women at the desk were quite rude to other customers. Otherwise I have no complaints. The men who helped me with my uhual were super nice and helpful. Truck was in great condition

ATARA A. 
Rating:
5.0

Include a cone,.

JoseOrlando R. 
Rating:
1.0

Disgusting and rude customer representative cursing customers totally unprofessional never again rent anything on this location

eugene E. 
Rating:
1.0

Customer did not leave a comment.

Megan N. 
Rating:
5.0

Customer did not leave a comment.

Mohammad A. 
Rating:
5.0

This lady was great. She gave us a phone number to call about the Paterson location and was shocked by what happened. She was fabulous!

Robert D. 
Rating:
1.0

The track I took was not safe at all. It is very dangerous on the highway. I don't know why the gave that bad track while a lot of tracks was just parking there. Just the gas cost me almost $100 and they didn't refund, they charge me $60 extra. I extremely don't recommend that location

Belkacem L. 
Rating:
5.0

Customer did not leave a comment.

cheikhou D. 
Rating:
3.0

Giid

TYRONE A. 
Rating:
5.0

Highly recommended place to rent equipments! Associates are very helpful!

OLIVER C. 
Rating:
3.0

Customer did not leave a comment.

GIOVANNI R. 
Rating:
5.0

Customer did not leave a comment.

PABLO M. 
Rating:
5.0

Everything and everyone was perfect. No changes. Reservation process was simple. I like the text process for the actual confirmation. Staff at location was helpful and efficient

Noel D. 
Rating:
1.0

I am Totally Not Happy with my experience this far with the storage unit. I booked a "15 truck for 2days and the storage following and it's been a total nightmare since. I booked online for "Immediate" Access I have not had immediate access yet. Someone has to assist me Every time the last 4 times I was there. Now I'm given a pin number to Access my unit. I first had a pin via online set up. That didn't work. I was given a card. That didn't work. The card was switched. It STILL didn't work. When I left that it was magically working. Returned yesterday and it wasn't accepted. Now I have a pin number again.. when I ask for assistance the staff are not detailed and seems they don't want to help. They are not too friendly nor are there smiles. Everyone spear angry or tired. The ONLY worker who was Awesome and Always smiling , and wear a name tag. is the maintenance worker Gwendolyn who was very helpful assisting me. I nominate her for the BEST employee. I cannot wait till I remove my belongings out of this storage I have to walk up to. It's no telling if I will have access when I arrive. I will Never use the storage online service. Ever. Nor at this facility. I will stick with the truck and motorcycle trailer as I have used in the past. This should be Free use of this storage after booking a truck for 2days and now the ongoing nightmare with this onine storage. I don't know what to expect when I return. I will be sending out a few emails after reading the fine prints this afternoon regarding this Experience. I need to know what am I paying for. And why am I still experiencing an issue which should have immediate access to. It's not being explained nor I being accommodated for this.

SHENEEN S.  |  Online Move In 
Rating:
1.0

i went to a location and they didn't have a key for me. I had to uber myself to another location where i was lucky to find something somewhat nearby with a van available. I was upset i wasted a lot of time in the process.

CARLOS R. 
Rating:
5.0

Just one thing front glass on the inside of the truck was very dirty a little safety Concern when pulling out on to traffic at night had bad glare from on coming traffic .

EDWIN L. 
Rating:
5.0

Need to improve in the app. Took me almost 2 hours before I can return the truck . Didn't want to upload pictures . Had to call the customer service for them to help me finish the process

ESTEVEN S. 
Rating:
2.0

Customer did not leave a comment.

MEER A. 
Rating:
5.0

It would be great to have a gas pre-pay option.

Noelle T. 
Rating:
3.0

The first truck didn't have any gas. The second truck I was given, barely had gas. Then Jazmyn, the representative at the location, looked like she hated her job. I rented a dolly and it wasn't even in the truck. I had to ask one of the guys outside to give me one. It wasn't a very pleasant first experience at all.

SYLVIA G. 
Rating:
5.0

Keep it up.

ALHASSAN I. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
4.0

Customer did not leave a comment.

MATTIE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA W. 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

Amazing experience! I will rent again from this wonderful location - thanks again U-Haul!

TONY R. 
Rating:
5.0

Staff, service and location are all great. Champagne helped immensely and everyone at the location was friendly and attentive. The location itself is great with very competitive rates for the area.

jakub k.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful. I've never experienced such helpful and considerate customer service as I did when I was renting the storage unit and returning the equipment and this loctation.

Renee C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Erica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGELUIS JR O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASI W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MILAD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Abdelkader B.  |  Overall Experience 
Rating:
5.0

Great staff excellent service

Sabrina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXANNE B.  |  Overall Experience 
Rating:
1.0

Esta gente no saben tratar a las personas no explican nada y más si no hablan el mismo idioma te lo ponen difícil y no buscan la manera de que entiendas solo quieren dinero y ya

Yokasta M.  |  Overall Experience 
Rating:
2.0

The helpfulness of the staff at this site was the only redeeming feature of our U-Haul storage rental. For unknown reasons our contract was cancelled and was a nightmare for us. We had to sign up for automatic withdrawal of payments several times. Also, we always had problems accessing our unit via the cryptic sign-in procedures. We always had to ask help at the office. We moved out in frustration.

Scott S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDH H.  |  First Impressions 
Rating:
5.0

It was a good experience.

Keith S.  |  Overall Experience 
Rating:
4.0

This U-haul is under new management and what was already good got even better. The staff seems happier, more friendly and helpful. The floors were just repolished and look great. The units have always been clean, well lit and climate control is the way to go with storage.

LEE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARITA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Xinpeng T.  |  First Impressions 
Rating:
4.0

Wanted a 24 hour access storage but evidently to have access you need to pay more, Which was not disclosed before the contract.

Akshay K.  |  Online Move In 
Rating:
4.0

The stairs in the facility are my only complaint, it can be very challenging to get large things loaded in and could be inaccessible for some individuals

Danelle B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tanya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura J.  |  Online Move In 
Rating:
5.0

The manager and staff were very helpful and friendly. I am very happy with the service.

Adeline W.  |  First Impressions 
Rating:
4.0

Great service storage should be 24 hours !!

CRYSTAL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Priscilla W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rohan K.  |  First Impressions 
Rating:
5.0

The team overall was excellent and friend and helpful. Great job. I am a uhaul customer for life

Sabrina S.  |  First Impressions 
Rating:
5.0

The customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.

LINDA R.  |  First Impressions 
Rating:
3.0

When I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn’t happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.

Marta T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  Online Move In 
Rating:
5.0

The main issue I had was gaining access to my storage unit. The access code that was emailed to me did not and still does not work. The counter staff did not volunteer the access card making me go back and forth and eventually giving it to me. 30 minutes if my time was absolutely wasted in this process.

Brenda D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELISSA A.  |  First Impressions 
Rating:
2.0

I went in to put something in my storage and my card wouldn't work. I went into the office to let them know I was having issues and all 3 employees looked so bothered because I was asking for help.. All the questions they asked were with such an attitude and my only guess is because I was there around 5:40pm and they close at 6. To my surprise, the guy at the front desk tells me that they can't find my info and that my storage was emptied out.. I was so confused and scared that I had just been robbed somehow.. I asked them how that was possible when I was still receiving invoices and paying monthly and all they said was "I don't know. You must've cancelled" I told him that even if I cancelled, I would have came back for my stuff and he just looked so unbothered by my concern. I insisted they give me access to check my storage to see for myself. When I got there, my belongings were still there LUCKILY. And when I asked for an explanation they couldn't give me one. I had to sign up AGAIN.. give my information AGAIN.. and deal with their attitude for working a few minutes longer. It would be nice to deal with staff that actually care and look like they WANT to be there. I understand mistakes happen but the way the employees handled my situation was extremely unprofessional and made me want to take my business elsewhere.

stephany g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael A.  |  First Impressions 
Rating:
1.0

The customer experience was abysmal. From the moment I entered, the staff treated me like I was a bother. The owner Alisha was a NIGHTMARE, she had a huge attitude whenever I asked her questions, looking at me like I was an idiot for not knowing things that she considered basic. This was my first time renting a storage unit anywhere and I had no clue what to expect. More importantly, I don't work at UHAUL so I expect the staff to be polite and helpful. The person handling my order was new I guess and Alisha was training him, but was video-calling someone the entire time. When I asked that new person questions, he either ignored me or answered while walking away. He handed me a card to swipe at the front desk and did not tell me to hold onto it to access my unit, then he got an attitude with me when I didn't hold onto it. When I asked where to pull up the truck Alisha told me to drive to the end of the lot with an attitude; it turned out I needed to make a right and pull into the garage - again, I DO NOT work for UHAUL and need as much information to accomplish what I am there to do. When we get to the garage, the new staff member just watched us pull up, instead of instructing us to back into the garage - again, directions and guidance are so important. The lack of customer concern was appalling. When we got to our storage unit, it was locked so we were reassigned a new unit. When we asked for an updated contract, Alisha was yelling at us - it was an awful experience. She kept saying, "we're closed" and my husband had to insist before she finally gave us an updated contract. Mind you, had the staff been helpful and politely offered clear directions from the start, we could have gotten done much sooner. Overall all the employees treated us like everything was obvious. Some questions they didn't even have the answer to, but somehow we are supposed to know. The staff acts so recklessly with customers because they know customers trust the UHAUL brand and just need their items faithfully was stored. Alisha especially was so disappointing - her badge says "owner" but she doesn't even behave like a supervisor. The worst part is, the model she sets is what the rest of the staff emulates and it's obvious no one in this location cares about customers. But I have never felt so humiliated by an entire staff of people ever - it felt like a joke they were all in on, it was so embarrassing. UHAUL should seriously consider having someone like Alisha represent their brand as a franchisee or whatever she is.

Oluwatosin B.  |  First Impressions 
Rating:
5.0

The service was great

April W.  |  First Impressions 
No reviews have been submitted for this location.

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