Customer Reviews for U-Haul Moving & Storage of Kahului

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kahului

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Charlene A. | First Impressions |
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I WILL TRY TO BE AT MY STORAGE AS MUCH AS I CAN TO UPKEEP THE UNIT. IF TIME PERMITS, WHEN I FINISH WORK, ON MY DAYS OFF IS THE TIME I WOULD CHOOSE TO BE AT MY STORAGE UNIT. THANK YOU!

ANDREA J.
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When I rented truck the website said I got 1 month free storage unit but I have not received any information regarding that. I am trying to look into that now. Mahalo for the great service with the truck.

Derek M. | Overall Experience |
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Wonderful staff, clean storage area and great security measures. Mahalo for your efforts.

Joseph S.
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Customer did not leave a comment.

Pamela T.
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Customer did not leave a comment.

Brennan N.
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Customer did not leave a comment.

JAVIER P.
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Customer did not leave a comment.

donnie A.
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Very quick and efficient service Also, very friendly

SANDRA B.
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Great customer service.. great experience

LOUIS N.
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Agents were very kind, I would use kahalui u haul again

Rosemary R.
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Great customer service, easy pickup and return! Mahalo

Eric W.
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We checked in online but it took so long, over 30 minutes of them verifying us, that we ended up going inside to check in, which was a breeze.

Michael W.
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Mahalo for the great service. Easy to rent, trucks are clean and well maintained. Highly recommend.

Marie-Christine B.
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Overall everything was the best. I cannot think of anything that you could do to improve on the service I received. This is my 2nd time renting a van from this location and I will continue to do so whenever I need a rental.

Luis S.
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Keep up the great work! Glen on the front end was extremely helpful and similar experience returning rental vehicle to unknown gentleman!

SUSAN O.
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Clean & covid safe environment. Very nice people behind the counter. Very positive experience in the morning dale of a move!

Jordan P.
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Staff was very effective and helpful. Thank you.

Michael J.
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Customer did not leave a comment.

Jeff K.
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I thought everything was fine.

Robert M.
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Customer did not leave a comment.

Jordan P.
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James P.
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Frank G.
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Quick and east

Kalani V.
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Awesome thank you

Andrew C.
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Glenn and Curtis were great. Mahalo

Jennifer M.
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I absolutely did NOT drive 160 miles in 2 days... total b.s. I live Pukalani and drove MAXIMUM 60 miles! total b.s.!!!

Deborah M.
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Customer did not leave a comment.

Tesha N.
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The sun visor had a broken hinge! It would not stay flipped up and the right side was broken so each time it flipped down, it was in the middle of my field of vision. It felt dangerous and frustrating at the same time! I reported it when I returned the vehicle! In addition the knob to role down the window was broken! This was a problem because I brought the vehicle to a dock to pick up furniture. I had to roll down the window multiple times and each time the knob would fall off. I would have to find it and then continue to roll down the window. It was overall a bad experience! I should have just borrowed a friends truck. It would have been SAFER!!!!!

LEWIS G.
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Customer did not leave a comment.

Jon Pinheiro J.
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Customer did not leave a comment.

christopher S.
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Robert was very professional with the entire pick up process. He is an asset to Uhaul and this location. The drop off with Curt was smooth and he did exactly what he said he would in sending the correct invoice in a timely manner. Thank you!

JONATHAN J.
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Customer did not leave a comment.

Joey S.
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Awsoneness customer service

Gonzalo G.
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Glenn at Maui at Kahului was great ! Thumbs up

Terilee K.
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It's very hot in that area. An over hang over vehicles would be nice like Costco. There was no water in the windshield wipers, truck was not washed, windows dirty.

Terrence R.
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Excellent service Kurt went above and beyond to help me with my situation

JOSEPH G.
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Wonderful as always

JOHN B.
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Customer did not leave a comment.

Eddie A.
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Glenn was very courteous and thorough in explaining everything regarding the van and space rental. Excellent service!

Tanya R.
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Customer did not leave a comment.

Mark F.
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No changes necessary. Amazing customer service. The option for no contact is fantastic, with the key boxes outside. You should make people aware of that option prior to renting! Thanks for the easy rental experience

HOPE B.
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Customer did not leave a comment.

William T. | First Impressions |
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Customer did not leave a comment.

dennis G.
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The store is very clean and well organized. I thought that the agent checking me in could have been a bit more friendly and personable. He was very matter-of-fact with me. I didn't really feel that he valued my business. My impression was he just wanted to get the contract completed. You know, a little kindness goes a long way!

Macario C.
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Customer did not leave a comment.

Jamie Z.
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Staff is great!

Roxana M.
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Customer did not leave a comment.

George H.
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Terilee K.
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Tiffany R.
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employees were helpful and friendly. The owner was kind enough to give me his breakfast when he heard I didnt have time to get breakfast and I had to move my household alone. Above and beyond service! Thank you, you have no idea how far that took me. Service with kindness is why I frequent places. You will have my business for life at this location.

Aaron S.
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The guy who checked me in was knowledgeable and efficient. I was in and out of there quickly with all of my questions answered. The truck was easy to drive for its size. Only used two and a half gallons of gas in a twenty-five more round trip.

christine V.
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Keep continuing with EXCELLENT CUSTOMER SERVICE.

donnie A.
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Customer did not leave a comment.

donnie A.
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MARGARET S.
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Michael M.
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Zaida U.
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Shelby M.
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Curt was very kind and helpful. It was very quick and easy.

robert M.
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Awesome service, mahalo!

Paul C. | First Impressions |
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Will and the personnel at the facility were extremely helpful, and generous with their time in assisting us with setting up the storage units.

Michael W.
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Great service!! Mahalo..,

Jerome M.
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Thanks for coming here ! You had everything I needed for packing ! A padlock also ! To good , too be true ! Mahalo Nui Loa !

Ivan A.
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Nothing the truck looked and felt brand new .i loved driving that truck.l would recommend renting from haul and the rates were excellent.

GARY S.
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Customer did not leave a comment.

Brendan F.
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Customer did not leave a comment.

Leona W.
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Friendly customer service, clean store, amazing staff

Jason A.
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Excellent service and the gentleman who helped me was very accommodating. Will definitely be going back to this place for the next move.

Elizabeth C.
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We paid for unit 2 hours before pickup and were notified that we had to return within 22 hours or be charged extra. the manager understood the misunderstanding and was great in explaining the situation so we reserved another unit for the following week and this time will pay upon pickup. We had made a reservation online and didn't understand that time started upon pickup with payment

Jayne D.
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Customer did not leave a comment.

Mark J.
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Customer did not leave a comment.

CHANTRA K.
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Customer did not leave a comment.

Daniel M.
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Very Aloha, clean building, very friendly, and covid-19 masks were worn. Mahalo.

Sushant M.
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Customer did not leave a comment.

Paul A.
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I had to rent a larger unit than I needed because of lack of inventory

Dexter V.
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Customer did not leave a comment.

richard R.
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Great Crew , Thankyou

Daniel E.
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Service was great and the whole experience was easy and very helpful. Thanks

CHANTRA K.
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Customer did not leave a comment.

Dennis H.
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Robert P.
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Have someone in the office at all times. Don't have the person parking buses out front tell you where not to park unless he is going to be helpful. Took a long time to get my final email receipt, compared to other visits.

John H.
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Customer did not leave a comment.

Orvill G.
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Customer did not leave a comment.

Brian A L.
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I'm not good with on line stuff but but it was easy, thank you!

Timothy L.
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Customer did not leave a comment.

Mazilynn T.
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Customer did not leave a comment.

REINHARD S.
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Customer did not leave a comment.

Sarah P.
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Customer did not leave a comment.

julia D.
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Customer did not leave a comment.

Patrick H.
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Friendly staff. Quick and easy pick up and drop off. Great job.

Noah B.
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Trailer was super dirty, but that didn't bother me at all. Great service.

Rhonda M.
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Customer did not leave a comment.

MARGARET B.
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Customer did not leave a comment.

JOSEPH G.
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Customer did not leave a comment.

Beth E.
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Aloha- I rented and was charged for two days instead of one. I have not yet been refunded even though the agent said that I would be refunded immediately. Improper billing, makes me not trust a business. Please advise.

david F.
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Customer did not leave a comment.

andrew F.
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Upon return of the vehicle the attendant needs to be more attentative to the customers needs

Vichan N.
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Good job guys., i will use you guys every month.

Robin V.
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Thanks

Demetria G.
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Customer did not leave a comment.

charlene B.
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james P.
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Customer did not leave a comment.

BETH D. | First Impressions |
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I had an emergency move to make in one day on Thursday July 30th and I was able to conveniently reserve a truck and a unit at the Kahului store. All of the staff was amazing! I was very impressed! Mahalo!

MICHAEL R.
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Customer did not leave a comment.

Ronald P.
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Fast and easy. In and out 🤙🏽🤙🏽🤙🏽👌🏽👌🏽👌🏽

randie M.
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Customer did not leave a comment.

MARVIN P. | First Impressions |
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your staff are AWESOME. your management software for door codes sucks

Zyra C. | Overall Experience |
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Customer did not leave a comment.

Carla P. | Overall Experience |
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Pricing is fair compared to other Self Storage facilities. Mahalo!

Marianne T. | Overall Experience |
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All good and great staff. Everyone was very friendly, helpful and went out of their way to assist. Uhaul is still my go to place for moving and storing.. thank you. Not a complaint but an observation.. during this covid time and noting the signage on the storefront... All staff do not wear face coverings until costumer comes in.. Ok.. Some staff remove their face coverings once outside with customers but then do not take the precautionary self distancing measures. In light of the signage on the front door it might be confusing or disconcerting to customer that not all respectful and safety measures are done diligently.

Elizabeth L. | Overall Experience |
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My husband was laid off from his job due to the COVID-19 Virus. All of the staff have been so helpful during this difficult time for us. We will definitely recommend this UHAUL to a friend!!

Glen C. | First Impressions |
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It was under construction so walk to unit was a little far from where you could originally enter from

Brenda F. | Overall Experience |
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The woman that we spoke to at first had no time for us. The man who took over was friendly and explained well and did his best. The application process is flawed. He input info 3 times before it work

Brenda F. | First Impressions |
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Kiana was friendly courteous and professional. I wasn’t sure if I wanted to rent a space from UHaul but after talking with her and getting all my answers I was convinced. Thank you

James M. | Overall Experience |
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Marcie and her team were awesome Thank you and please let me know when new construction begins

James M. | First Impressions |
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Marci was awesome and so was her assistant

deenise e. | Overall Experience |
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The staff were friendly and helpful. All of my shipped items arrived safely.

steven q. | Overall Experience |
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No reviews have been submitted for this location.

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