Customer Reviews for U-Haul Moving & Storage of Kalamazoo

6457 reviews

1004 Portage   Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)

(269) 345-7141

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(269) 345-7141

1004 Portage
Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service commend employee!!

CAMILLA ANNE H. 
Rating:
3.0

They never answered the phone when I tried to call the day before my pick up.

David W. 
Rating:
5.0

The UHUAL worker that set me up was amazing. He was filling in from Grand Rapids and was A+.

troy A. 
Rating:
3.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

They are doing nice job!

Somi Y. 
Rating:
4.0

Customer did not leave a comment.

Dora K. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Pamela K. 
Rating:
5.0

Customer did not leave a comment.

Sharon Z. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

NA

THOMAS S. 
Rating:
1.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

Customer service should be top priority. The store is short staffed & it took 9 days to resolve my issue. I am not pleased.

ALISHA EMILIA A. 
Rating:
4.0

The agent was very pleasant and explained very well the terms

Tyrell L. 
Rating:
5.0

This store needs to be better staffed. Meaning they seem to be short staffed.

Pamela B. 
Rating:
5.0

Jasmine, who helped us connect and disconnect our uhaul trailer was awesome! I'm a novice when it comes to hauling a trailer and she did a wonderful job explaining everything. She was very friendly, patient, and helpful!

AMY MARIE S. 
Rating:
5.0

Fast friendly. They gave all of the options. Easy pock up, easy drop off.

THOMAS GARY W. 
Rating:
5.0

Customer did not leave a comment.

Misti C. 
Rating:
5.0

My experience with this UHaul location was excellent. Specifically, I'd like to highlight the exceptional customer service experience we had with Abby. Abby shared her home location is in the downtown Grand Rapids office, but was helping the Kalamazoo location that day. Abby was one of the most hard working people I have ever met - she was so knowledgeable and worked so hard to get us the right UHaul and trailer. She helped us put the new trailer hitch on the car and physically worked so hard. My family left that day and couldn't stop talking about how amazing she was and what a hard worker she is. I really hope she receives this feedback and gets some kind of accolades within the company. It's workers like her that a company wants to highlight and make sure to thank them - she was truly amazing.

Kathryn R. 
Rating:
5.0

I had a great experience picking up our moving truck. I had Jasmine(sp?) help us with the rental, and she was very good and efficient. I would give her 5 stars alone for how nice she was and how quickly she got us on our way.

GARY STEPHEN K. 
Rating:
4.0

Customer did not leave a comment.

DAVID MERRITT W. 
Rating:
2.0

Location seemed to be understaffed with exceptionally long wait times due to only two employees present to prep trucks and run the front desk. Might want to run a bit more than just a skeleton crew for better customer service. Employees were very polite and helpful, but seemed rushed and hassled due to this. Truck was clean and ran great.

Dorian G. 
Rating:
5.0

When I got my bill I will go to the 1895 over the telephone and it's on the website. When I got charged it was increased by $10 which I don't understand what for I denied all extra coverage because we have insurance. I wasn't happy that from 1895 I went to 28 I thought that was Malone and we use it for a total of maybe two hours

James E. 
Rating:
5.0

Customer did not leave a comment.

HENRY THOMPSON H. 
Rating:
4.0

Customer did not leave a comment.

Katherine E. 
Rating:
4.0

The manager was very nice and helpful

Sharel E. 
Rating:
1.0

employees all over the place, one leaving for another job when theres a line of people and another just on the phone. SHADY. trying to complete orders on phone apps strayed customers away, not looking at truck logs to see previous damage to truck THATS BEEN MARKED as damaged and charging me for it! no walk around return trucks with customers and no return reciepts. shady. ghetto.

Justin B. 
Rating:
5.0

N/A

Vincent M. 
Rating:
5.0

Staff was very friendly and helpful

Lorelene M. 
Rating:
3.0

The equipment was fine. This is the second time I have rented from this location when the staff who was supposed to open did not report to work on time. This time I had to wait 40 minutes before anyone showed up.

MARGARET INSKEEP M. 
Rating:
5.0

The Staff here have always been so helpful and friendly. I really appreciate them. On a note to Uhaul. I wish you had an option of 6 hours unlimited miles for $49.00 insurance included. I'd jump on that verses renting from Home Depot or Menards. I do however love their stand up sprinter style vans and HD trucks with fold down sides.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

SUSAN MICHELLE G. 
Rating:
4.0

Customer did not leave a comment.

Randy B. 
Rating:
3.0

Customer did not leave a comment.

Noel H. 
Rating:
5.0

Customer did not leave a comment.

ABDEL-NASSER ADE Q. 
Rating:
3.0

I was overcharged, had nothing but problems and did not receive any help or the plan I was told I was going to be on. I will not rent from Uhaul again. That store lies.

Cheryl M. 
Rating:
3.0

Rent adequately prepared equipment. The saving grace in this situation was the employee I dealt with (man at 1004 Portage Rd., Kalamazoo, MI location on 4/12) who graciously offered to refund me some of the rental cost. The truck leaked considerably in multiple locations and had I not been able to unload the truck a day earlier than anticipated, much of my belongings would have been ruined.

Zachary Z. 
Rating:
4.0

cost per mile seamed a little high.

Michaeleugene W. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

One if the vehicle hold down straps was in need of replacement. The service technician took the time to replace the strap.

David C. 
Rating:
3.0

Instead of getting the 19.95 deal as advertised on the trucks, I was charged $90 for 1/2 day and 30 miles! Will never use or recommend Uhaul

JAY LYNN T. 
Rating:
4.0

At 9:30 AM the Kalamazoo UHaul had only one person working... he was doing very well trying to serve everyone but many we waiting

William L. 
Rating:
4.0

Ur staff is awesome every one I've ever delt with ur appreciated thanks

KYLE JAY T. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN DENISE C. 
Rating:
3.0

I really didn't like the mobile check in. There was too much of a learning curve which made it take longer than what it normally would have.

Cory W. 
Rating:
5.0

Service rep provided efficient and excellent service.

Michael C. 
Rating:
5.0

The people listened to us and had the trailer ready to go with very good tires on it . We told them about the last rented trailer we got it had miss matched tires that made it Squirrley and we had five tires changed to try to get radials all around the tires we got went flat. We got great service at Kalamazoo u haul the trailer was there when we were supposed to pick it up and tires were like new. We made it home with no problems. Thanks AZO U Haul

TERISIA ROSE L. 
Rating:
3.0

Quick and painless drop off.

Daniel B. 
Rating:
5.0

Very professional and friendly staff and because of their expeditious service, my experience was painless.

WAVERLY LAMONT B. 
Rating:
5.0

Not a thing. Everyone was great. Very nice.

DARRELL W. 
Rating:
2.0

Staff not thorough from original intake. Rig fluids, oil, window wash low. Requested and required destination with 1mos. free storage was not provided and set at "drop-off" only location. I had to search and purchase storage at destination along with service fluids and babysitting "chech" lights all cross country.

Tom H. 
Rating:
4.0

Wash the trucks up before letting them be rented out

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Kennethclair M. 
Rating:
5.0

only 1 clerk at checkout, 3 people were waiting in line

Douglas L. 
Rating:
5.0

William is so friendly and professional. I will always use his UHaul location. He makes a really stressful move day seem easy. Thank You!!!

Sheri M. 
Rating:
2.0

Currently disputing a charge due to wrong information being submitted which overcharged my account

Devahn T. 
Rating:
5.0

Customer did not leave a comment.

JAYLEN WANYA J. 
Rating:
3.0

This location needs to hire one more associate. There is only one person doing both the cashiering AND equipment preparation/retrieval. That person was very nice and helpful but I can tell he was overloaded. Help him out!

Terrence P. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
4.0

Customer did not leave a comment.

Christopher K. 
Rating:
3.0

The location was understaffed. The lone man there did his best to take care of all of the customers. He was very polite and accommodating. Truck had a low battery warning on and only 1/8 of a tank of gas. Truck was cleaned and disinfected.

John R. 
Rating:
5.0

Customer did not leave a comment.

HEATHER JOY D. 
Rating:
3.0

The salesman was very hard to understand. It's like he mumbled. Location was very understaffed. I returned the truck with exactly the same amount of gas and he still charged me $20.00 more on my card and I didn't even go over the amount of miles I said I was to travel. I didn't even go 20 miles. $85.00 way to much for 24 hours less than 20 miles used.

Linda C. 
Rating:
2.0

The equipment was fine. Service was exceedingly slow, and we were not once acknowledged during our wait.

JESSICA LYNN G. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
3.0

I received two bad trucks, 1st one ran terrible and was leaking exhaust into the cab, 2nd one ran terrible and steering was awful plus it leaked oil, this was the worse experience I've had with U-Haul

JERYL LENARD J. 
Rating:
1.0

When you drop off equipment check it in dont bill my card for 2 days and wait for me to come in then decide to check it on. I mean really I shouldnt be billed at all for the hastle that it was.

TOM ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Megan B. 
Rating:
1.0

I booked to drop off at the Cork St location and was forced to drop off at the Portage St location. Very inconvenient.

Karin C. 
Rating:
3.0

You need more employees working. Waited in line for 30 minutes just to get our trailer. Then had to wait another 30 minutes to drop it off. This location is always insanely busy when I need equipment. The employees were friendly and working as fast as they could, but they for sure needed more helpers!

Briandavid W. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
3.0

Customer did not leave a comment.

Mamoon A. 
Rating:
1.0

Customer did not leave a comment.

Lanae N. 
Rating:
5.0

The young lady at the service desk was very nice and helpful. It was a pleasure working with her. She was very knowledgeable and fast.

MARK THOMAS B. 
Rating:
5.0

It was a professional experience!

SAMUEL LEE K. 
Rating:
3.0

I showed up right before they closed and they were nice enough to help me turn my truck in. They told me I went over on mileage, but after explaining what I delt with they waved the 3.50 and 10 dollar they were going to charge me for the over milage and gas that wasn't correct.

Dean G. 
Rating:
5.0

Very professional. polite, and attentive employees. Thanks for providing a great experience. We will be back next time we have a rental need.

Erick M. 
Rating:
5.0

Moving is a stressful time. Throw in building a house and scheduling everything logistically a nightmare Ryan and Christian made things work. These guys are true pros when it comes to customer service. You better hang on to these guys

Arnold L. 
Rating:
3.0

Customer did not leave a comment.

Devaughnmarcell A. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

I have rented a truck from this location half a dozen times at least and have always had a perfect experience. The mobile pick-up option is NOT good! The second time I tried to use it, it failed for me as bad as the first time. Thankfully, the staff is always gracious and helpful. Five stars for the personal customer service I received this time, and every time!

Jill W. 
Rating:
3.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

Kimberlie R. 
Rating:
5.0

Hire more check-out personnel. Had to wait for forty minutes.

Marion M. 
Rating:
1.0

I had to wait for who seemed like the manager to finish BSing with the guy at the counter before i could pickup my rental. I felt like i was intruding someones personal space, like i was in somebody's living room, asking to borrow their personal car. Guy at the counter has a lifelong commitment to mumbling. Constantly asking him to repeat himself and stating that i can't hear him is not about to sway him to break the mumble oath he has taken. Upon returning the unit, i waited for an amount of time, because a customer was there, per appointment, for two hours already to have a hitch installed onto his car. Note:he wasn't angry that his car wasn't done yet, he was angry that this was the 2nd weekend he'd wasted at uhaul, and he was being asked to make a 3rd appointment, as his car was not even pulled into the bay yet. There was a very clear statement made from the guy at the counter that uhaul cant hire anybody, because nobody wants to work. I wonder to myself why that is. Is it because of the mumbling? The fact that nobody respects a customer enough to wear a mask properly? Is it because the front room--- where customers enter and do business-- stinks of cheap weed? Or the fact that you have a manager that either makes you feel like you're intruding on his Saturday, or just isnt around to handle situations? Im not sure, but my guess is that its some combination of those elements. Rental was clean though

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

I've rented from here several times. They're always ready and prepared. Friendly helpful associates. I know I'll return. As for Uhaul. I would appreciate a $39.95 daily van/small pick up rate with 150 miles included. I can rent from Home Depot for quick trips unlimited miles for $19.95 per hour. Maybe come up with a frequent haulers program.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Valerie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Rosa E. 
Rating:
5.0

The service provided by the lady when I return the vehicle was above and beyond outstanding thank you so much for helping me in this long journey to my new home!!!

LEORA MARIE H. 
Rating:
5.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

I have been using the U-Haul on Portage Street for years and have experienced your customer service to be outstanding. The staff is always helpful, polite and treat customers with respect.

Leroy R. 
Rating:
1.0

Filthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8% unemployment was crippling people's life's uhaul wanted their money greed careless company good day

Roger H.  |  Overall Experience 
Rating:
3.0

Although the staff was very helpful, the truck was not ready even though I reserved it. It had not been cleared of snow and I had to return to the site to have the wiper blades replaced as the were not functioning. It was hard to hear what was being said because of the mask but also because the staff mumbled. It seemed that only one person did the work which was the manager so other customers had to wait while my truck was prepared.

Paula G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JOSEPH S. 
Rating:
5.0

They have a great crew

Chandra M. 
Rating:
5.0

Very thing was great . Thank you for your service.

JOHN ROBERT H. 
Rating:
5.0

The staff was extremely friendly and helpful. Can't recommend enough to others.

RAYMOND G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melody C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B.  |  First Impressions 
Rating:
3.0

The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.

George N.  |  First Impressions 
Rating:
5.0

The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Martin R.  |  First Impressions 
Rating:
4.0

Thoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks

Lisaann K.  |  First Impressions 
Rating:
5.0

Ryan Revis was very helpful and deserves a raise

Luis C.  |  First Impressions 
Rating:
1.0

This was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!

Janelys M.  |  Overall Experience 
Rating:
2.0

I regret choosing this location for my unit.

Jessica I.  |  Overall Experience 
Rating:
5.0

It's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money

william p.  |  Overall Experience 
Rating:
5.0

These 2 guys ROCKED it! I hope I get them on the next move in August

Paul V.  |  First Impressions 
Rating:
5.0

Thank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.

patricia h.  |  Overall Experience 
Rating:
2.0

card machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.

Jordan T.  |  Overall Experience 
Rating:
5.0

Very helpful in assisting

GILLIAN W.  |  Overall Experience 
Rating:
1.0

The manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.

Rozlyn R.  |  Overall Experience 
Rating:
1.0

We would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation

Michael K.  |  Reservation 
Rating:
1.0

Although I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.

Zachary P.  |  Reservation 
Rating:
1.0

YOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.

luis v.  |  Reservation 
Rating:
5.0

Kevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.

Alyssa L.  |  Overall Experience 
Rating:
5.0

Friendly staff

Daniel F.  |  Overall Experience 
Rating:
1.0

Never been contacted regarding my account, and every time I call they say they'd call me back...

landry l.  |  Overall Experience 
Rating:
3.0

Friendly helpful staff!

Becky T.  |  Overall Experience 
No reviews have been submitted for this location.

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