Customer Reviews for U-Haul Moving & Storage of Kalamazoo

6623 reviews

1004 Portage   Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)

(269) 345-7141

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(269) 345-7141

1004 Portage
Kalamazoo, MI 49001
(2 1/2 Mi N Of I-94)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

there was nobody at the store this morning when the store opened. tons of people were left waiting. it was absolutely terrible.

Lynsie H. 
Rating:
5.0

Customer did not leave a comment.

Stacy A. 
Rating:
5.0

Professional and efficient personnel. Calling to enlist a trailer went smoothly...just on hold a long time.

DEBBIE ANDERSON W. 
Rating:
1.0

I find it extremely ridiculous that you allow people to do a online reservation and not have the trucks that were rented. I would honestly like a refund for my time, stress, and unprofessional employees. This morning when I went to pick up the truck I waited over 10min. When it was my turn, she looked up my number, started writing down my confirmation number and a 800 number. She did not tell me that my truck was available. She just said call them. They will take care of you. I was confused because that is all she said. I had to ask her why I had to call this number. She said we do t have the truck and they take care of you. I had to spend over an hour to get a truck that was 8 hours after the 9am time I selected. Very poor service, extremely unprofessional employees, and stress that I should not have had.

Levi B. 
Rating:
5.0

Speedy service no run around

Lance D. 
Rating:
4.0

Customer did not leave a comment.

Kamari D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

KYLE ALAN W. 
Rating:
2.0

hooking up the trailer was an issue that took much longer than I had planned. In addition, the coupler was so rusted, that making a secure connection was very difficult. Luckily, I have experience in hooking up trailers securely. Based upon the U Haul representative's knowledge, someone renting the trailer with less experience could have lost it.

ROBERT JOSEPH S. 
Rating:
1.0

Dont lose who the owner is and cancel the order of the box.

Jordan T. 
Rating:
5.0

Provide refreshments like a nice pint of Guinness in the lobby.

JOHN KARL R. 
Rating:
5.0

Easy to find where to go, very quick service from personnel!

Gabrielle T. 
Rating:
5.0

The clerk who worked in the morning who got me the truck and packing supplies was excellent. Very efficient and fast. The people who were there when I returned the truck late in the day were also helpful. Entire experience was very positive and professional. I was impressed.

Cameron W. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY DION K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
3.0

Road construction was not U-Haul's fault.

Christine N. 
Rating:
5.0

Customer did not leave a comment.

SEAN PATRICK K. 
Rating:
2.0

They changed me double over three minutes!!

LINA Y. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIE MARIE H. 
Rating:
2.0

Making sure that when you promise to have what you rented on site it should be there. Ours was not and your employees do not listen. Equipment was filing dirty. Not clean at all. VERY DISAPPOINTING Truck ran fine customer service sucks!!!!!

TERRANCE S. 
Rating:
5.0

Customer did not leave a comment.

Cory B. 
Rating:
1.0

When I went to get my truck, it was not available and there was no way for me to know that. The woman at the office did nothing to assist me just told me to call the line. The online service needs to be clear to customers that you are not guaranteed a truck so they are not inconvenienced. Spoke with a supervisor John, after the consultant who could have cared less about the inconvenience I was in, he was amazing! Overall my experience with UHAUL was not good.

JOY MARIE U. 
Rating:
5.0

Truck smelled of smoke , and was out dated and had multiple repairs that looked to be in better condition then the surrounding truck

MATTHEW LAWRENCE K. 
Rating:
4.0

When I made my reservation it was for the uhaul way closer to my apartment. Found out 2 days before that it was moved 15 minutes away. Wish we had earlier notice since we already made plans for moving and had to switch things around. This location was nice and friendly, just was farther away than I wanted or anticipated. Construction outside of the area made it difficult as well.

Hannah B. 
Rating:
4.0

Customer did not leave a comment.

KATHERINE VALENT L. 
Rating:
4.0

Customer did not leave a comment.

SCOTT CARL M. 
Rating:
5.0

The staff here was so fun! They made the entire process stress free with exceptional service.

TRACY MARIE W. 
Rating:
5.0

Customer did not leave a comment.

JOHN PAUL R. 
Rating:
4.0

Customer did not leave a comment.

MCKENZIE LAUREN P. 
Rating:
3.0

I scheduled a truck for the 24/7 truck share, and when I arrived at 8 AM and clicked pick up my truck, it said that it was scheduled for hand delivery, which it was not, and that I had to wait until the store opened at 9. When I called customer service the woman on the phone was rude and not helpful, saying it was already 8:15 (since I was on hold for over 10 minutes before speaking to her), and that I can just wait until the store opens at 9. I was still required to bring my truck back at 3, even though I scheduled 7 hours and didn't get to pick it up until after 9. Once I got to the U-Haul employee in store, my reservation was then "expired" because I was over an hour "late" to pick up. I double checked my reservations and it was scheduled as a 24/7 truck share, even though the woman on the phone said it was not listed. It was an overall unpleasant experience, and not a great way to start a moving day.

REBECCA MARIE S. 
Rating:
5.0

Customer did not leave a comment.

JAMES SAMUEL B. 
Rating:
3.0

Customer did not leave a comment.

Norm S. 
Rating:
1.0

Reserved a truck weeks in advance. Showed up and it was not available. Came back the same day for a different truck and the location forgot to load the utility dolly I rented and failed to apply a discount that was promised earlier.

Drew P. 
Rating:
5.0

Customer did not leave a comment.

KEELA SHANTANE H. 
Rating:
1.0

Customer did not leave a comment.

Katy S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA JOY B. 
Rating:
5.0

Customer did not leave a comment.

HOWARD LEE M. 
Rating:
2.0

They need more staff and/or more streamlined processes. This is the usual at this location. Took 35 minutes from the time I entered the store until I was ready to hook up with the trailer. Lead person, Kayla, was fantastic filling in and handling multiple problems.

GARY PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Herman J. 
Rating:
5.0

Couldn't locate the location to drop off so I had to pick a different location, very nice employees but never got email for drop off, that concerns me I've called twice with promise of email and still noting.

RYANMICHELLE W. 
Rating:
4.0

Customer did not leave a comment.

NATALIE W. 
Rating:
2.0

Unfortunately, I was very disappointed with my experience at this location. The staff was very friendly and helpful, but the horrible quality of the truck was unacceptable! The passenger door was bent so every time you opened the door it made a loud popping noise and also let air/rain in. Their was also damage to some of my mattresses as a result of water coming in from the roof bc of previous damage to the truck on the passenger side. Lastly, they did not fill up my truck before I left so I had yo spend over $100 just to get started on my 5 hour trip! I expect a major discount!

ANN G. 
Rating:
2.0

Construction, had to trailer off myself. Guy just watched

WILLIAM ALLEN Y. 
Rating:
5.0

Customer did not leave a comment.

Lizabeth J. 
Rating:
3.0

Quicker service and more attention to detail

BRANDON ALEXANDE W. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
4.0

Customer did not leave a comment.

JOHN DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH FREDRICK B. 
Rating:
4.0

Customer did not leave a comment.

DIEGO F. 
Rating:
5.0

Customer did not leave a comment.

TREG ANTHONY S. 
Rating:
5.0

We used the online system to order the truck. The online system is frustrating--it wouldn't let us indicate a one way move, so when we got to Kalamazoo to get the truck, there were problems. Thank goodness for Jasmine Rennshaw, Courtney Thomas, and Kayla Hawley! They fixed the problems and went above and beyond to help. They were friendly, polite, and above all, they knew what to do. Jasmine even gave us her cell phone number to make sure that we could reach her as we were fixing the problems. We have moved many times, and we always use uhaul supplies and trucks. Our only complaint is the online system. Thank you.

Gregory M. 
Rating:
5.0

Courtney was an awesome help setting up. I was on my way in no time.

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

DANNY LEE K. 
Rating:
4.0

It appeared well maintained.

DANNY LEE K. 
Rating:
4.0

Have a couple more sale reps. I stood in line for a half hour when returning the vehicle I used. A woman in line said it is always busy like that.

HELEN NANA K. 
Rating:
5.0

Customer did not leave a comment.

WALTER WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN ALEX L. 
Rating:
1.0

The truck had the garbage of the last driver left in the cab. Beyond that when I returned the truck the person doing the intake said "I got you, you're all set". What he should have said is "bend over, I'll fuck you". He listed my fuel nearly a half a tank lower than what I returned and hit me with a $45 fuel charge. The genius should have also increased the mileage too because the mileage on the receipt shows I only drove 7 miles! Hard to use that much fuel in 7 miles! What a tool. REFUND MY $45 THIS WEEK OR I'LL TAKE FURTHER ACTION.

JEFFREY ALAN L. 
Rating:
4.0

This particular truck runs and drives pretty rough. It seemed to "dog tail". Customer service was fine.

AMBER TERESA B. 
Rating:
5.0

We had an outstanding experience with the U-Haul. We were coming from three hours out of town and hit construction which put us behind our scheduled pick up time. During a busy moving season in a college town, the staff was kind enough to move our pickup and return time to ensure we had adequate time for our move. Pick up was smooth, the staff helpful and friendly. There was different staff on duty when we returned the trailer and moved into the storage unit but the service was the same, top notch. Kind, patient, helpful and had a great sense of humor. Would highly recommend U-Haul Moving and Storage of Kalamazoo (1004 Portage Street Kalamazoo, MI).

CASSANDRA E.  |  First Impressions 
Rating:
4.0

The one trailer had a broken wire do they got me a different one. No big deal. But checking in online seems quite pointless when you get to the counter and have to provide all of the same info again.

Louis W. 
Rating:
5.0

Customer did not leave a comment.

Carol L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS MYRON O. 
Rating:
5.0

Customer did not leave a comment.

ALICIA JANE D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT ALAN W. 
Rating:
3.0

Customer did not leave a comment.

Jim A. 
Rating:
5.0

Customer did not leave a comment.

Regan H. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

The truck was not cleaned prior to me receiving it. There was a used condom on the wall and the dolly was not secured with zip tie to note if it was removed or not.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

DAVID MARK K. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL MARTIN V. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
3.0

Very rude

ANTHONY TODD P. 
Rating:
1.0

Felt like the truck needed maitanace it was surging and making a highpitch whine.

Anthony S. 
Rating:
3.0

You should make sure that when you report a truck stolen, you also report it returned so that next person to rent it will not be stopped by two police officers on high alert as I was. When I reported the police incident to a young woman checking the truck back in, she provided the name of the office's manager, Jon Gilmore, and gave me his phone number. It would have been good service for him to return my phone call but he never did. I have rented from U-Haul and this location before but it is likely I will not in the future. John Winchell

JOHN DAVID W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT BENEDICT C. 
Rating:
4.0

Customer did not leave a comment.

Christie H. 
Rating:
2.0

The guy was lazy and awful, the lady was super helpful

MAX HENDERSON S. 
Rating:
4.0

It's difficult to say. I was stopped by police because the license plates came up as stolen. They held me for an hour as the called different places to verify my information. The gentleman that waited on me was very professional and courteous. He explained that the police had been informed but, for some reason didn't get around to entering the issue in their system. He made it up to me with price break, which I appreciated.

EDGARL D. 
Rating:
2.0

I waited about 30 minutes in a line just to drop it off. A highly dissatisfied customer was holding up everything and personnel had no idea how to de-escalate the situation. I eventually dropped off the keys and walked away uncertain about my actual bill. Bad experience.

ALBERT JOHN S. 
Rating:
1.0

Uhaul is a joke

Tyler P. 
Rating:
4.0

Customer did not leave a comment.

Loren W. 
Rating:
5.0

Customer did not leave a comment.

DAVID OWEN T. 
Rating:
5.0

Customer did not leave a comment.

paul M. 
Rating:
5.0

Customer did not leave a comment.

TU QUANG T. 
Rating:
5.0

This location always has the equipment I need. Easy in and out while construction going on in the area. Great location and this UHAUl location is the place to go in the Kalamazoo vicinity

DAVID ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

DAVID KENNITH D. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

Great experience here, really helped in a pinch. Had a terrible experience 1 day prior with a different u-haul location.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

Riley S. 
Rating:
5.0

Customer did not leave a comment.

BALLARD JAY Y. 
Rating:
4.0

Customer did not leave a comment.

DAVID OWEN T. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE LAFAYE W. 
Rating:
5.0

Keep up the good work

IVORY LAURA M. 
Rating:
5.0

Employees at this location were extremely helpful and great to work with as we were hooking the trailer to my car. They helped me address a few issues in had and made sure everything was in perfect condition before I took off.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

CHANDLER LEWIS V. 
Rating:
3.0

Need more staff. wait times for help are too long.

RYAN D. 
Rating:
4.0

Why did i just get charged $169 extra on my card? Very upset! I can see the extra milage but extra days? Saying i dropped it off when the opened on monday? And cleaning fees???

MATTHEW LUKE P. 
Rating:
5.0

Get unlimited miles

Veronica R. 
Rating:
5.0

The tech gave his immediate attention upon arrival. He was professional. He unhooked the trailer, performed his inspection & I was on my way in under 10 minutes.

Marie B. 
Rating:
4.0

Customer did not leave a comment.

Harvey T.  |  First Impressions 
Rating:
5.0

Jessica on portage rd uhaul is awesome, so nice and sweet when you enter, and very helpful!

Rochanda P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valerie A.  |  First Impressions 
Rating:
1.0

Filthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8% unemployment was crippling people's life's uhaul wanted their money greed careless company good day

Roger H.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful. Can't recommend enough to others.

RAYMOND G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melody C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B.  |  First Impressions 
Rating:
3.0

The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.

George N.  |  First Impressions 
Rating:
5.0

The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Martin R.  |  First Impressions 
Rating:
4.0

Thoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks

Lisaann K.  |  First Impressions 
Rating:
5.0

Ryan Revis was very helpful and deserves a raise

Luis C.  |  First Impressions 
No reviews have been submitted for this location.

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