Customer Reviews for U-Haul Moving & Storage of Keene

3872 reviews

199 Marlboro St   Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

(603) 352-0140

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(603) 352-0140

199 Marlboro St
Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Nothing to improve. Amanda was great & the vehicle handled well in bad weather except for some hills on side roads but the manual drive worked well.

AMY B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

MELISSA A L. 
Rating:
5.0

Customer did not leave a comment.

Vanessa A. 
Rating:
4.0

I was charged fuel charge when the tank was at the 1/4 mark. Definitely not happy with that part of the rental. But overall a good experience.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Amanda Giglio is terrific everytime I rent from you. She knows the drill, she's helpful, and she does it all with lovely demeanor. She's a consummate pro. Thank you.

Raymond H. 
Rating:
5.0

I can't think of anything above and beyond what you are already doing ! ...continue your great work!

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Rosa Z. 
Rating:
5.0

excellent customer service.

Nicole W. 
Rating:
4.0

Customer did not leave a comment.

Roberta S. 
Rating:
2.0

The after hours return process was unable to be completed, so I was charged an additional after hours return charge, and cannot reach anyone at the location to discuss/dispute this charge

Gordon M. 
Rating:
5.0

very friendly staff and time efficient :)

JESSICA L. 
Rating:
5.0

Justin was very helpful attaching my rental trailer to my hitch.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Frederick B. 
Rating:
5.0

Very pleasant experience as the in charge person provided a truck we needed for a large project transportation need.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Everything went great staff was super friendly and amazing

CASSANDRA W. 
Rating:
5.0

Everything went awesome staff super friendly and caring

cassandra W. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

The people at UHaul Keene do a great job. That's why I always come back. It's a great system over there run by great people.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
3.0

You can improve by not giving away reservations for storage units. Twice in 2 months my reserved unit was given away, the last time I had to take a U-Box. This is so wrong.

Richard R. 
Rating:
5.0

I had an excellent experience with this U-Haul rental. The equipment was in top shape and served me well. Of utmost importance was the very superior service provided by the customer service associate, AMANDA, at the time of my initial query, at the time of vehicle and storage unit sign-up, at the time of vehicle pickup, and at the time of vehicle return. All of Amanda's customer service demonstrated pro- fessionalism, efficiency, and knowledge of U-Haul products and services. At one occasion while waiting my turn in line, I had the occasion to witness how well Amanda handled customer questions in person and over the phone. Amanda is a superior customer service rep. Her business-like yet friendly style is a real plus. In terms of U-Haul knowledge, I've seen no other UH rep who was better. UH has a marvelous employee in Amanda. RETAIN AND PROMOTE!

Charles B. 
Rating:
5.0

Customer did not leave a comment.

CARRIE D. 
Rating:
5.0

Customer did not leave a comment.

ROSTISLAV E. 
Rating:
1.0

Go over the vehicle for damage with the customer before it leaves the lot. I was charged a deductible for a broken windshield I noticed five minutes after I left the lot. Spoke to a very rude regional manager Jerry at the Springfield, MA office. I wound up getting my card refunded by filing a dispute with the credit card company. Accused of lying by the manager at the Keene NH store (name Amanda) and treated very poorly overall.

DANA JON C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Location good. Every time I rent I'm pressed to have the equipment back. They honestly need another trailer on site. The past couple days I've rented from tractor supply. I was unaware tractor supply had a rental trailer at cheaper rates... uhaul should consider a frequent visitor discount also. It's just good business.

Scott S. 
Rating:
5.0

Fix wiring for directionals and brake lights

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Michael Alan L. 
Rating:
5.0

Courteous and quick. Well done all around.

Alison F. 
Rating:
4.0

I did not have a good experience with the GM Amanda Giglio...please see complaint

sherri M. 
Rating:
5.0

Hard to improve on perfection.

Richard V. 
Rating:
5.0

Easy to rent, people very pleasant to speak to and explained contract nicely. Will continue doing business with them when in need to rent again. Thanks again.

Ann L. 
Rating:
5.0

Maybe let us drop trailer at Store closer to home

PAUL R. 
Rating:
4.0

Customer did not leave a comment.

Vic W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

Customer did not leave a comment.

RICKEY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

malinda B. 
Rating:
5.0

Customer did not leave a comment.

LESLIE G B. 
Rating:
5.0

Very professional service.

JEFFREY I. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Brittany W. 
Rating:
5.0

Just thankful to have nice and helpful people to help make the moving expenses easy as possible.

Melissa L. 
Rating:
5.0

The Keene personnel were extremely helpful.

Joe K. 
Rating:
5.0

More help needed on Saturday. The woman working was very nice and helpful, but I had to wait awhile before she was freed up to assist me.

GLENN K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY J. 
Rating:
5.0

This is not a reflection on the Keene U-Haul group. The truck was very loud. Door seals need address as My wife and I had to screen to each other when talking. Lots of outside noise. Also not sure if all trucks are the same but no cruise control is not fun on highway.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Gordon L. 
Rating:
5.0

Pleasant and helpful staff. Very clean store to walk into. Painless return of equipment. Pleasure to do business with them.

CLAIRE D. 
Rating:
5.0

The emplyees were very courteous and friendly. The truck was very clean and ran great.

Waiman N. 
Rating:
3.0

The manager started out normally but became forcefully unpleasant, raised her voice and was defensive and in the end not helpful. Uhaul had changed the location of pick up ....but not the pickup of packing materials. She could easily have had us cancel the order and buy them from her store but instead we had to go all the way to Brattleboro to get boxes we had ordered.

stephanie K. 
Rating:
5.0

Every agent who works at the Keene location is professional and friendly. I enjoy renting from this location, and would probably even go miles out of my way, if necessary, to rent there. Thank you to each and every one of the employees there. Too often it seems - polite, professional, and friendly customer service is missing in today's businesses. Not at the Keene UHaul location, and I so appreciate their efforts!

REISA A. 
Rating:
5.0

The location did a great job helping troubleshoot multiple problems that came up on our trip.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

SCOTTROBERT DONA S. 
Rating:
4.0

Customer did not leave a comment.

Lauren R. 
Rating:
5.0

Passenger tail light not working ! GREAT SERVICE AS ALWAYS THANK YOU

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Rob E. 
Rating:
4.0

Only issue was the "Change Motor Oil" alert was on.

Richard R. 
Rating:
5.0

Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.

dewitt c.  |  Overall Experience 
Rating:
5.0

Fitted my needs well. Everyone was nice and professional. Great atmosphere.

MELISSA A L. 
Rating:
5.0

Customer did not leave a comment.

Lewis H. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK W. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Great!

DREW R. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

lady who helped was very knowledgeable and helpful.

Ian M. 
Rating:
5.0

It was great, thank you

ANGELA K. 
Rating:
5.0

Associates were very friendly and helpful. Would definitely use this location again.

Quinn C. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Lillian T. 
Rating:
2.0

Space needed for a large truck to load and unload is too tricky. Just forget about going on a Saturday because there just isn't enough room for everyone who will show up. Manager—Amanda, I believe—lacks people skills. Card readers to access the indoor units work about 50% of the time. Ask for an access code instead.

Stacey S. 
Rating:
5.0

Both locations quick and concise

DEBORAH R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Don't lose Matt ..I had a very small window of time79 miles load unload and return auto hauler. Matt played a major part in making it happen, good help is a thing of the past John B

John B. 
Rating:
5.0

Provide windshield scrapers. Thanks

Joseph S. 
Rating:
5.0

Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.

Sandra K.  |  Overall Experience 
Rating:
5.0

Just keep up the good work! The manager in Keene is friendly, helpful, and flexible — I could not have done this moving project without her administrative and personal assistance...thank you so much!

Judith S. 
Rating:
5.0

Truck smelled like cigarettes, and water leaked onto some of my boxes from outside. Also, the washer fluid did not work at all. Not ideal considering the winter storm I had to drive through. Could not see. Then, to add insult to injury, I'm charged twice for renting the pads, even though they're returned, and then some random $5 “safe trip” fee. You charge for returning the equipment without damage??! On top of all that, I returned the equipment last night, but was charged until today because the app didn't work right. Refused to see my location. Would not recommend uhaul in the future. The staff at the location was very friendly and helpful, until I returned the equipment.

William M. 
Rating:
1.0

I selected to come in durring normal business hours to collect my refund. Instead they issued a check to be mailed to me, so now I have to wait 3-5 business days just to get the check and then pay to cash the check, and all I got was an im sorry.

Jeremy S. 
Rating:
5.0

Amanda was very nice, the return process very easy and quick, and she nicely answered some questions that I had about another rental coming up. The whole truck rental process from start to finish was great and the truck was great.

Michael M. 
Rating:
5.0

We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

AMBER W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juliette M. 
Rating:
3.0

The wiring on the trailer was not working when I picked it up, causing a delay. The staff was great in taking care of it, but I wonder why it was not operable to begin witih. My low scores are a reflection of your booking system. I called on the phone and was told my preferred size trailer was not available so I opted for a larger, more expensive one. After the phone call I went onto your website and found the trailer I wanted was available at this site and I reserved that one on line. Before I could cancel the first option, I received a call telling me that trailer was available at a location 40 minutes away. This is the third time I have booked a trailer in Keene, gone through providing all the towing car, personal ID and credit card information only to be told after the fact that the trailer was not available in Keene and I would have to drive up to an hour away to get it. This is a "bait and switch" approach that is intentionally built in to your booking system and is unethical. You should not be entitled to my personal info if the product is not available at the site that you indicate. If there was an option to UHaul I would use it but there is not and that is probably why you can get by with this dishonest approach.

MICHAEL R C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

The floor of the enclosed trailer was not clean. This wasn't seen by the naked eye. Our belongings that were on the floor were black with a greasy substance. I'm having difficulty getting it out. Please be sure that the trailers are thoroughly cleaned prior to renting. Thank you.

Bonnie B. 
Rating:
3.0

I tried to rent a car carrier from this location originally they did not have one. They said someone would call me to try and locate one. After 2 days called them back and they said could be Saturday night. I needed for Sunday so I located a trailer in ct where I was picking up the car and had to pay extra for one way

GARY L. 
Rating:
5.0

Amanda was very friendly and helpful. She deserves a raise!

Robert J.  |  Overall Experience 
Rating:
5.0

power steering in reverse was hard to turn but other than that the truck was in very good shape and the customer service was wright on and couldnt ask for better

STEVE ALLEN T. 
Rating:
4.0

Brandon was polite, knowledgeable and helpful. He assisted with pick up and drop off.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

This location is great! All of the employees here are wonderful!!

GENE G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
3.0

Customer did not leave a comment.

Edward Y. 
Rating:
3.0

Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn’t work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra and Curtis O.  |  Overall Experience 
Rating:
5.0

The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Sarah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen M.  |  Overall Experience 
Rating:
5.0

Amanda was fantastic. She had too many customers at once and handled it well.

Debra and Curtis O.  |  First Impressions 
Rating:
3.0

The latch on the door was broken and I couldn’t access it for about a day and a half while it was being repaired. It was resolved.

Kelly W.  |  Online Move In 
Rating:
2.0

Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn’t purchase a lock from UHaul. Not comfortable knowing you have access to my property.

Jacqueine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  First Impressions 
Rating:
3.0

Your storage units are to much money for a 10 by 5.

george p.  |  Overall Experience 
Rating:
5.0

They were quick to help with all of our moving and storage needs from Virginia to NH.

Michelle C.  |  Overall Experience 
Rating:
4.0

A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Kevin L.  |  Overall Experience 
Rating:
5.0

Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Ronald W.  |  First Impressions 
Rating:
5.0

Amanda was very helpful and friendly.

Robert J.  |  First Impressions 
Rating:
4.0

Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

Sandy H.  |  Overall Experience 
Rating:
4.0

Would use uhaul again in the future if needed.

natalie m.  |  Overall Experience 
Rating:
5.0

Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

Susan Y.  |  Overall Experience 
Rating:
5.0

Excellent!

JENNIFER D.  |  First Impressions 
Rating:
5.0

Great communications

Laura W.  |  Overall Experience 
Rating:
5.0

There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100%. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

gary s.  |  Overall Experience 
Rating:
5.0

Great place to store your belongings without worry.

melissa t.  |  Overall Experience 
Rating:
5.0

I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

Michelle Z.  |  Overall Experience 
Rating:
5.0

I had a great experience thank you.

robert b.  |  Overall Experience 
Rating:
4.0

Check in process for my free month storage was handled efficiently.

Michelle Z.  |  First Impressions 
Rating:
5.0

Jonathan was very helpful and always pleasant to deal with.

Patricia W.  |  Overall Experience 
Rating:
3.0

People were nice and helpful but more staff needed on weekends during busy hours.

THOMAS S.  |  Overall Experience 
Rating:
5.0

Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

hector r.  |  Overall Experience 
Rating:
2.0

The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

craig h.  |  Reservation 
Rating:
5.0

Good experience

SUE W.  |  Overall Experience 
Rating:
2.0

Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!

Damian G.  |  Overall Experience 
Rating:
4.0

*

patricia d.  |  Overall Experience 
No reviews have been submitted for this location.

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