Customer Reviews for U-Haul Moving & Storage of Kingsessing

983 reviews

5744 Woodland Ave   Philadelphia, PA 19143

(215) 883-7200

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 883-7200

5744 Woodland Ave
Philadelphia, PA 19143

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was told that there was a quater tank of gas in the truck when i pick it up, it wasn't the gas was on Empty.

CHRISTINA J. 
Rating:
5.0

The young man that helped me was very knowledgable and explained how the storage facility works. He took me to my unit and showed me how to get into the facility with my card. He showed my husband where to take the van and where the supply of carts were. Extremely helpful.

Mary Ann P.  |  First Impressions 
Rating:
5.0

I can't think of anything at this time.

MICHAEL S. 
Rating:
2.0

The associate made me wait while she took a phone cal discussing when she gets off. Then didn't explain the self check out process since she was on the phone with her friend and it was 26 minutes to close. I will not be using this location again

SAVANNAH T. 
Rating:
5.0

Customer did not leave a comment.

CURTIS R. 
Rating:
1.0

Customer service was the worst I've ever experienced at a U-Haul. The woman working there seemed annoyed with customers. Not friendly in the slightest.

Reia L. 
Rating:
2.0

I would refer a friend because this is the first time I had a bad experience. This truck was old. And the gas mileage was off by 8 miles next time I will pay more attention

Lisa F. 
Rating:
2.0

Your service agent was very unprofessional in her appearance with a bonnet on her head on Sat. Sundays agent was poor in her dealing with the customers, the desk was unmanned and I was never greeted, can I help you or anything. I had to initiate conversation and she was confrontational when I overlooked an item on my contract. I finally got my van and the windshield was full of dead bugs and there was no wiper fluid. The van was not cleaned out from the previous renter, there was a sneaker and other items left in the back of the van. Unacceptable for a nice facility.

Darryl H. 
Rating:
5.0

Customer did not leave a comment.

ANDRE R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

Need to make sure that amount of fuel on vehicle is accurate. My vehicle had 3/4 of a tank yet my Contract said full.

ALFRED W. 
Rating:
5.0

Nice people and clean place

BOUBOU G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA J. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
3.0

Customer did not leave a comment.

Tonia W.  |  Overall Experience 
Rating:
1.0

Put the phone down look a person in the eye when they talk into him Don't act like it irritates you when someone asks questions The young people there are just disrespectful

michael G. 
Rating:
4.0

Customer did not leave a comment.

ANDREW T. 
Rating:
1.0

The lockbox was empty; no way to do mobile pick-up. Had to wait 2 hours for Store to open; store opened late. Truck wasn't ready when store opened. Had to wait. Sales associate had no information from online reservation except my name. The entire experience was poor. The assistant manager was late and scolded the sales associate for letting people in before counted the register. It was a mess.

DAVAUGHN A. 
Rating:
4.0

Customer did not leave a comment.

TENESI R. 
Rating:
3.0

We reserved a small van at the South Philly UHaul location weeks in advance only to be told 2 hours before our trip that we needed to go to the Woodland Ave location and that only a 10' truck was available, the trunk lock of which was in poor shape. We had chosen South Philly for its convenience so would like to see an increased emphasis on inventory and advance notice in the future.

Colin F. 
Rating:
5.0

No comments

PATRICIA C. 
Rating:
2.0

The pickup process was very unclear and I kept running into issues between the website and the store associates.

Alexander M. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
3.0

Customer did not leave a comment.

KATHRYN M. 
Rating:
3.0

My unit was not clean, it had mouse droppings and debris inside. I don't like that anyone can just walk-in off the street. There are cameras but also places that people can be hidden.

CAROLYN S.  |  First Impressions 
Rating:
1.0

The customer service skills weren't good at all!

PIA C. 
Rating:
3.0

Staff extremely rude and ghetto. Would never give my business to this location.

Tomasine H.  |  First Impressions 
Rating:
1.0

Teach your workers to have more respect for customers. The man who was working when igot there was chasing a little girl about 4 or 5 years old who was jumping off of piles of boxes 4 feet from ground. Then when I asked for help he says ok and leaves for the day with me standing there and the baby mother worked there to she helped me and told the manager who did nothing

Richard H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

TRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Augustus P. 
Rating:
5.0

Customer did not leave a comment.

LOREN R. 
Rating:
5.0

Friendly, helpful staff. Clean and well maintained trucks. Keep doing what you're doing.

Patrick H. 
Rating:
5.0

There was what look like coffee spilled in the vehicle, a quick wipe would've been nice, even though it did not interfere with my overall experience. Everything was so quick and easy, I really appreciated it. I had to extend my time, & was given more time than I asked for, which worked out perfectly. Thank you so much

Denise D. 
Rating:
5.0

Front desk staff was very nice, gas tank was not completely full, shy an 1/4-1/8 tank. Site was very busy and I didn't want to add to their stress.

PAMELA M. 
Rating:
3.0

Customer did not leave a comment.

GIDEON T. 
Rating:
5.0

Thank you...very quick service...excellent staff

M H. 
Rating:
3.0

The location was very convenient. The bathrooms could be more clean and the staff could be a lot more professional and friendly when communicating to paying customers.

Joe G.  |  Overall Experience 
Rating:
3.0

I'd just say train these employees to be a lot more professional and friendly to customers. I guess this is what we get from living in the “hood”.

JOE G. 
Rating:
3.0

Customer did not leave a comment.

ZENOVIASHALAE D. 
Rating:
3.0

I was charged for an extra after the employee said that the rental was extended. I called back to confirm the extension. Only to return the rental via the app and has changed a full day of rental. I was also lied to and told that there would be a 250.00 inconvenience charge .

HARVEETA T. 
Rating:
2.0

The vehicle was filthy, unprofessional staff, and I was charged for fuel I didn't use.

AMBAR M. 
Rating:
1.0

I returned the uhaul at 5:54 and was told 'you will receive your receipt over email'. The receipt I received has a 6:08 return time. I will be following up to ask why there is a $6 and $1 missing / damage fee to my receipt when the vehicle was returned in identical condition as I receive it. I will also be following up why the additional mileage fee was $0.40 per mile when on the phone I was quoted $0.20 per mile for additional miles. I am unsatisfied with the experience I had because on multiple occasions previous agreements were not kept.

ALEXANDERROLAND Y. 
Rating:
5.0

Staff who checked me in were incredibly helpful, friendly, and positive. They did a great job explaining my options, showing me the facility, and getting me settled. Just a great customer service experience overall!

Storey C.  |  First Impressions 
Rating:
5.0

The person doing our check in, which i unfortunately forgot bis name, was extremely friendly and helpful.

JEROME L.  |  First Impressions 
Rating:
3.0

The staff was very helpful, they always are but whenever you have an issue with Uhaul and something goes wrong with your reservation. Uhaul doesn’t take responsibility for it, my last trip to Philadelphia I moved out of Kyu storage to get a free storage room which I didn’t get because you’re at 95% capacity which was not told to me before moving from New Jersey to Pennsylvania to save money. Actually cost me more than I saved. Not quite sure what to do I am still working out the numbers but I would like a reimbursement I will get my one month free as promised on the storage unit it’s tough times and it just makes it harder on me and my Family.

Fairry B.  |  First Impressions 
Rating:
5.0

Easy process. Building and storage room was clean. Dollies and carts available to assist with moving items from vehicle to storage. Only issue was the online map with location of storage wouldn’t open. Staff inside were very helpful with location.

Stephen I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

N/A

VICTORIA N. 
Rating:
5.0

Customer did not leave a comment.

RUQAYYAH E. 
Rating:
5.0

Customer did not leave a comment.

ESMAELK F. 
Rating:
4.0

Customer did not leave a comment.

Malika M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

Calli B.  |  First Impressions 
Rating:
5.0

The customer service was excellent. The clerk had full knowledge of what was needed to make this move a success.

MIRANDA S. 
Rating:
3.0

Customer did not leave a comment.

DARLENE C. 
Rating:
4.0

Good continue as it is.

ESKENDER G. 
Rating:
5.0

Customer did not leave a comment.

TRESVANT P. 
Rating:
5.0

Customer did not leave a comment.

ALFRED W. 
Rating:
5.0

Customer did not leave a comment.

JAMAL S. 
Rating:
5.0

Customer did not leave a comment.

TONNIETTA D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VINCENT C. 
Rating:
4.0

Can not fault the location but U-Haul custom made trailers are not industry standard for a straight hitch and not industry standard for the safety chains. Could not connect the trailer to a class VI receiver Not not bither renting for U-Haul. I should have know better from past experiences. I am glad to know that nothing has changed in the last 2 decades. Company Quality is still the same same zero care for the equipment and zero quality assurance.

Michael M. 
Rating:
1.0

At the time (7am) pickup, I return to agent to inform the gas gauge was below 1/4 tank of gas. I refueled before returning with ample fuel more then I started. I drove in total 7+ miles. and the vehicle is not efficient having 128,146. I owned a truck with a Hemi. I have the receipt which I offered during time of returning,The agent ignored my request to show I refueled. 7 miles total cost 10+25=$35.00 its time to upgrade the fleet U-haul.

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

ENOCH A. 
Rating:
3.0

Customer did not leave a comment.

STORY B. 
Rating:
1.0

The management there is unprofessional and argumentative. When I informed them that the lock was changed. I was accused of losing my key and had to go through the removal process. It took my from 3/31 to 5/2 to finally get my belongings. I also had the police come to make a report and verify that I was being professional.

PAUL W.  |  Overall Experience 
Rating:
1.0

When I was waiting in line to pick up my reserved truck I didn't really want to hear the cashier on the phone talking about how she will f%# somebody up when she get off work. Don't like the staff very ignorant. For the type of money Uhaul charges for a truck, van or storage they need to hire some professional sales people.They mispronuce my name and had the nerve to keep laughing at my name. Very unprofessional. The uhaul truck was a dump broken window handles, needs a wheel alignment bad, stink, needs shock absorbers. Why are yall renting out these f#% up trucks. I feel like I just been raped after dealing with U haul . They over charge for a piece of $#% truck and horrible customer service.

EDILBERTO V. 
Rating:
5.0

Customer did not leave a comment.

ADAMA C. 
Rating:
5.0

Customer did not leave a comment.

BETTY J. 
Rating:
5.0

The two gentlemen on Sunday May 2nd were very pleasant and helpful.

Cecil H.  |  First Impressions 
Rating:
2.0

Customer service/ staff lazy not Attentive didn't check for truck/drop box before contacting me about a truck returned on time

MELANIE W. 
Rating:
5.0

Customer did not leave a comment.

Laurence A. 
Rating:
5.0

Customer did not leave a comment.

JAMES U. 
Rating:
5.0

Thank you so much for your help.

Cecil H. 
Rating:
1.0

My location was switched multiple times

TODD M. 
Rating:
5.0

Customer did not leave a comment.

Sherry C. 
Rating:
2.0

Customer service here is non existent. Had to call the store after I had left (not even 10 min) and the associates would pick up the phone and hang up. I called 6 times before they actually decided to answer the phone. Completely unprofessional.

Derrick C. 
Rating:
1.0

Customer did not leave a comment.

HOSEIN M. 
Rating:
3.0

Customer did not leave a comment.

MARIA P. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
1.0

My storage unit leaked twice and no accommodations or an apology was given

Dominique L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

TONNIETTA D. 
Rating:
4.0

Customer did not leave a comment.

Elysia P.  |  Overall Experience 
Rating:
1.0

My initial interaction with the staff was poor the employees had very bad attitudes and I was hung up on several times. My last interaction was better with the assistant manager and manager of the facility. They where more professional and attentive.

TONNIETTA D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GEORGE B. 
Rating:
4.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

Customer did not leave a comment.

CIATTA W. 
Rating:
5.0

Customer did not leave a comment.

LOREN R. 
Rating:
4.0

Customer did not leave a comment.

PRANESH P. 
Rating:
3.0

I had 3 different locations at my pickup time.One location they sent me two wasn't even open till 11 o'clock they expected me to stay in there for an hour and a half?

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Nynilah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHID S. 
Rating:
5.0

Customer did not leave a comment.

JAMAL S. 
Rating:
3.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

AMEYSHA R. 
Rating:
3.0

I trying to download my paperwork. I don't have any record of this transaction. I went to other sites an didn't have this problem. I need a copy of my bill. thanks

SHARON E. 
Rating:
2.0

Customer did not leave a comment.

JIMMY JR B. 
Rating:
5.0

Hey guys I just have one problem didn't get my bonus as discount + one month free rent in your storage im till waiting and always using your equipment thanks you so much guys

SAID N. 
Rating:
4.0

The agent who worked with me was very friendly and helpful.

EARL J. 
Rating:
5.0

Nothing service was good

CAROL W. 
Rating:
5.0

Every time I rent I get the offer of one months free storage but when I inquire about it I'm told it don't apply or the rental location is not doing it. If this is true than why so I continue to receive these emails? This needs to be clarified.

ROBIN J. 
Rating:
5.0

Customer did not leave a comment.

LOREN R. 
Rating:
5.0

Is ok 👍🏿

LAYE C. 
Rating:
2.0

You changed my pickup right before I was scheduled t pick up the truck. This caused me to be late for my pick up and it is totally unacceptable. I reserved a few days ahead of time so I would avoid inconveniences like that.

Darrin K. 
Rating:
5.0

First off, I would like to thank Cynthia for having patience with me and my family. She went above and beyond with calming me down which speaks volumes for me. She remained professional and didn't take things personal which I appreciated. My family was putting a lot on me and she went very far to advocate for me when my family refused to listen. It turned out to be that the 10 inch truck was what we needed. My driver canceled on me. I ended up saving a lot of money. I'm was not confident driving a truck with blind spots. The guy Jalen had a strong positive attitude and I appreciated how he notified me and my family nicely that certain doors had to be locked at a certain time. He also didn't take anything personal. Lastly the lady in the office (Keyshia ) I believe; was very attentive with the phone calls along with Cynthia. These individuals have what it takes to display active listening skills, positive energy, resiliency, and gave high quality service to everyone including the difficult customers such as myself. Thank you all for all of your hard work. Don't just read this please give them a raise. Saturday was crazy and I hate moving with every part of my existence. I even cried but they took charge and went above and beyond. Thank you and may God bless you all.

JOSEPHINE W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
4.0

Customer did not leave a comment.

benjamin S. 
Rating:
3.0

The location and the employees there were good and helpful. I found Uhaul as a company to be a hassle to do business with. Would not use company again. Would not recommend Uhaul to friends.

Robert P. 
Rating:
2.0

The drop off location was incorrectly added to my reservation so I had a hard time returning the trailer had to make a few calls to customer service to fix the issue then a few minutes before the return time I was able to return it but was charged an additional fee.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

DAIZHI-RHAE T. 
Rating:
1.0

The two female members of this location is rude and disrespectful and unprofessional.

NASIR P. 
Rating:
4.0

Customer did not leave a comment.

BONNIE L. 
Rating:
5.0

Customer did not leave a comment.

JAMAL S. 
Rating:
3.0

The clerks had very good patience and a pleasant attitude.

BEVERLY N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Location still looks brand new. It was very clean. Staff was helpful. I was able to rent a vehicle. I actually rented storage and feel confident about both rentals. Great job by this location.

Yusuf A.  |  First Impressions 
Rating:
5.0

Everything was gravy. Nice and smooth. The staff was personally professional😉. Thanks again.

KAHLEINA D.  |  Overall Experience 
Rating:
4.0

Only mishap was making reservations. The gentleman made 2 and also I was guided to thinking I would receive one free month storage unit with my uhaul rental. Was explained clearly that is was only for an one way transportation from one state to a another. It was a bet of an inconvenience. Other then that things were great.

latisha m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

silena f.  |  Overall Experience 
Rating:
4.0

You are pricing yourself out of customers I for one will be leaving U-Haul

LLOYD C.  |  Overall Experience 
Rating:
1.0

When I first contacted the Uhaul in regards to the unit the female whom answered the phone was very rude the next day upon arrival to check in the associate Cinthia was extremely disgusting and dismissive the lead associate or manager jamill whom was on duty I spoke with and cinthia continued to be combative while I was explaining to him what occurred the day prior on the phone because I Assumed cinthia was the same associate I spoke to prior sucks to say cinthia was supposedly not the associate there the day prior which shows there is a complete lack of culture in the facility it self with customer service I was completely disgusted to experience the same behavior twice back to back amongst these associates when cinthia returned from checking in the truck from the gentleman prior to me whom she was rude with as well she refused to service me and made me wait for jamill. Once jamill got my unit situated and I signed off and paid for it he asked cinthia in which direction was my unit because it wasn’t visible on the map cinthia told him I don’t know and I don’t care find it for her to act in that manner not only was lack of customer service but she is not a team player. I am completely disgusted with not only the lack of customer service face to face but the day prior I was told the unit I rented wasnt avail but when I contacted the call center they reserved it for me via the call center right when I got off the phone with the facility I am renting at directly and they told me the unit wasn’t avail

Cordell W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Briana F.  |  First Impressions 
Rating:
4.0

1. I reserved a one way truck from DC to Philadelphia, but was assigned a truck that was located near Richmond, Virginia. Two plus hours south from my home and in the opposite direction of where I was going. 2. Then I was given a truck to use but I had to return it back to DC from Philadelphia. 3. The moving help service was a joke and I had to find help on my own. Their website needs improvement as well. Tatianna at moving help was wonderful, however.

Roma F.  |  First Impressions 
Rating:
5.0

Staff is always helpful but there never seem to be enough working. There’s typically only 1-2 people working.

Alexis H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

adrian a.  |  Overall Experience 
Rating:
3.0

Problems with the after-hours access. No one ever answered the contact number when access didn't work.

Michael K.  |  Overall Experience 
Rating:
5.0

From start time finish the manager and staff were helpful, professional and welcoming. I locked my phone and wallet in my unit after hours. The manager came quickly, was pleasant and allowed me to retrieve it. She even apologized for the bad experience I had at another location!!! I would definitely recommend this facility!

VASHTI C.  |  First Impressions 
Rating:
4.0

It is a very nice and clean space. A little under staffed.

Karen Y.  |  First Impressions 
Rating:
1.0

Security system always down. Key swipe always broken. VERY unprofessional non-management staff.

HANEEFAH G.  |  Overall Experience 
Rating:
5.0

I can recommend this u-haul facility to anyone! Clean and good staff

buade w.  |  Overall Experience 
Rating:
5.0

Everyone was real friendly and really helpful there they did a great job

gloria b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gretchen B.  |  Overall Experience 
Rating:
5.0

Great staff at this location!

Marc R.  |  First Impressions 
Rating:
5.0

We only needed it for a short time. While remodeling our home. The 1st month free was a good idea.. Easy access was a great help also...

martin d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Crystal P.  |  First Impressions 
Rating:
1.0

They need more employees at this location , customer service there is horrible .

alishia w.  |  Overall Experience 
Rating:
5.0

Very professional staff.

RAFAWA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nikiera c.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DANIELLENICOLE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle R.  |  First Impressions 
Rating:
3.0

Although the employees there were very nice and helpful I do believe this place needs more help because the employees there should not have to leave their desk to do other chores with a line full of people waiting to be served I stood in line they’re almost 15 minutes waiting to be served

AARON L.  |  Overall Experience 
Rating:
3.0

Yes sure would

Jeffery F.  |  Overall Experience 
Rating:
5.0

Weekend access hours tripped me up once but overall I was so happy! you guys kept my stuff safe for a year while I was out of town. Thanks :)

Michael H.  |  Overall Experience 
Rating:
1.0

My entire experience dealing with U-Haul storage has been frustrating and difficult. When I arrived to the U-Haul moving and storage of kingsessing after making an online reservation for a storage unit, I was helped by Jasmine who proceeded to tell me I had no reservation and nothing under my name, despite offering multiple times to tell her my reservation number. She then had me start from the beginning on a new reservation. Once this was complete, she asked me if I needed a lock. I explained I had purchased one already and then she explained that I should not use that kind of lock because it can be cut. I then asked to purchase the correct kind of lock. She then told me they did not have any but she would check the shipment that she was unboxing. I was asked by a different store attendant if I was given a card to access the storage facility and said that I was no. He said that I should have been given a card swipe. He returned to show me to my storage unit but did not return with any card. I proceeded to move in my belongings and once finished went back to the office. It was 6:30pm and the doors had been shut off, despite the office closing at 7pm. I then asked if she found any locks, she said no. I asked her what she recommended I do because she had told me earlier not to use the lock I had purchased. She stated that my options were that lock or nothing. I then went to return the U-Haul truck we rented while my wife went to speak with Jasmine. My wife asked her to contact her manager and she did. The manager of the Kingsessing store then said that she would be picking up the correct locks in the morning, that she would see to it that a proper lock was placed on our storage unit in the morning, and that she would hold the keys in her office until we would be able to return to Philadelphia (seeing as we were returning to NY that night and would be unable to return for several days). The next day (today ), I called around 11am check in on the status of my lock. I was told I would be called back in a half hour with an update. At approximately 4:30pm after still having heard nothing from anyone at the Kingsessing Store, I called again and was told that a lock had not been placed on our unit but one would be soon and that we would receive an email confirming this. I am overwhelmingly dissatisfied with the dismissive, unhelpful, and inconsistent way I have been treated. I also am incredibly upset that I was told I’d be called back multiple times after being out on hold for long periods of time and never called back. I am reconsidering ever using U-Haul again.

DANIELLENICOLE S.  |  First Impressions 
Rating:
1.0

I believe that I was intentionally over charged and I would like this resolved ASAP

Alice w.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sheirque K.  |  First Impressions 
Rating:
5.0

Thank you for the service

Jeffery F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE G.  |  First Impressions 
Rating:
5.0

Staff was very friendly, and very helpful

Marqueta K.  |  First Impressions 
Rating:
1.0

I called last week and is waiting for a return call FROM Management

Marthea B.  |  Online Move In 
Rating:
3.0

The facility itself was great; however, any time I needed to come into the facility to speak with a staff member for assistance, the service was always slow except for one time. Further, I could not easily reach the facility by phone and never got called back when I tried to contact.

Duval c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jazzrelle b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  First Impressions 
Rating:
5.0

The manager was very excellent and more understanding towards my issue and helped me successfully resolve the issue. I will highly recommend Uhaul to everyone. Thanks because I am a happy customer

mohammad d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Celeste B.  |  Overall Experience 
Rating:
5.0

I forgot to get their names but the employees there were extremely helpful. They knew the fastest way to my storage. Showed me the best places to park my personal car and all around friendly conversations. Outstanding customer service skills. 5 stars

Atland w.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sahara W.  |  First Impressions 
Rating:
5.0

The rent reminder was very helpful. The staff was always helpful and available. The unit was clean and very well light.

Jibreel O.  |  Overall Experience 
Rating:
1.0

Uhaul would not go over 22 miles per hour. And tow/haul doubled my miles & couldn't be turned off...Uhaul is stealing miles from customers by doing this. Then my check engine light came on.

HANEEFAH G.  |  First Impressions 
Rating:
5.0

I have no problem with the actual rental service was quick paced I rented storage space upon completion of my use of the truck that went very well the entire transaction went smoothly

Judson H.  |  First Impressions 
Rating:
4.0

Every thing was ok

Shanita J.  |  Overall Experience 
Rating:
5.0

Okay

Helen W.  |  First Impressions 
Rating:
5.0

Rashad did a great job. Above and beyond. Jazz as well.

Dawn W.  |  First Impressions 
Rating:
3.0

Thank you for being there

ramona s.  |  Overall Experience 
Rating:
5.0

Excellent

Angel S.  |  Overall Experience 
Rating:
1.0

The lady refused to check me out and insulted me for not cleaning my storage after myself and she said U Haul pays her just to open and close storage not to clean

Gboyega A.  |  Overall Experience 
Rating:
5.0

Very easy to store my belongings for several months. Move in and move out was very smooth

Teresa M.  |  Overall Experience 
Rating:
5.0

Great service, no issues.

shahidah m.  |  Overall Experience 
Rating:
5.0

Very friendly; clean; easy access

CHERYL M.  |  First Impressions 
Rating:
2.0

The original size I wanted was not ready, they put me In smaller unit told me I would be called to move in bigger u it as soon as available o phone calls no response, then was told had 1 free month

jermaine m.  |  Overall Experience 
Rating:
3.0

Some employees had some poor customer service etiquette (talking on phone while attending to me). However, all my needs were met.

Britnee C.  |  First Impressions 
Rating:
5.0

The representative Latasha she was very helpful and explained everything so well. I appreciate the customer service. Friendly, n easy to communicate with.

Alizay H.  |  First Impressions 
Rating:
5.0

She very respect people

mamadou c.  |  First Impressions 
Rating:
3.0

I was generally disappointed that I reserved the smallest unit on-line, but it was not available when we moved in, so we had to agree to a larger (and more expensive) unit.

Gretchen B.  |  Overall Experience 
Rating:
4.0

The manager and staff at this location was exceptionally helpful and pleasant at each encounter. An excellent representation of great customer service.

valarie h.  |  Overall Experience 
Rating:
5.0

Rashond is always so pleasant and Very Professional...He always helps in anyway he can. He Gives Excellent Customer Service . HE EXPLAINS everything to his Knowledge.

Elise C.  |  First Impressions 
Rating:
3.0

Wouldn’t recommend!

Latasha R.  |  Overall Experience 
Rating:
5.0

Polite & Professional

shahidah m.  |  First Impressions 
Rating:
5.0

GM Laneesha and all her staff really are focused on the customer and were a pleasure to interact with. Professional and caring.

Edmond K.  |  Overall Experience 
Rating:
5.0

facility very clean and the staff very friendly and helpful. I would definitely use again when the need arises.

David F.  |  Overall Experience 
Rating:
5.0

GREAT PROFESSIONAL QUALITY AND ASSISTANCE!,

Ruth M.  |  First Impressions 
Rating:
5.0

Very Professional ood work

Kathy r.  |  First Impressions 
Rating:
3.0

Extremely clean, and fairly new facility. Looks like they just did it over, and are building more lockers. Staff were not as helpful, unfortunately.

Tiffany J.  |  Overall Experience 
Rating:
5.0

Laneesha is a fantastic GM really interested in customer support!

Edmond K.  |  First Impressions 
Rating:
3.0

The facility has a lot of promise, with personable staff who seem motivated to provide outstanding service. However the centralized phone intake told me the site has 24-hour access but neglected to...

robert m.  |  First Impressions 
Rating:
2.0

I asked Questions, sale rep had no answers. Charged my card 1st. Then stated to me that. I don't have 24hr access to the facility. Which he should've stated befor taking my card once i ask him.

Galveston M.  |  Overall Experience 
Rating:
5.0

Great service but sometimes they need more than one person working at the desk because the registration stuff can take a long time

Aran M.  |  Overall Experience 
Rating:
2.0

i do not like how i have to pay $100 just for using U-haul truck for the first time and i only used the truck for one day. When i brought the truck back i have to pay for the dropoff too it just BS

Aboubacar N.  |  Overall Experience 
Rating:
1.0

This has been one of my worse experiences with Uhaul. I reached out to y'all on support to get my issue resolved, but to no avail. Pretty bummed about having to pay so much money for no fault of mine.

Rahul L.  |  Overall Experience 
Rating:
5.0

Nasir was a huge help and took his time thoroughly explaining the contract. Him alongside other employees made my experience that much easier. Thanks!

Syrus B.  |  First Impressions 
Rating:
4.0

Both staff were friendly and helpful. I got everything I needed. One of the staff did seem new and in need of more training. Computer reservation system was not well thought out.

Margaret S.  |  First Impressions 
Rating:
5.0

They both. Was nice in it was a good in nice. The. Man was nice. When. I load it to

Shanita J.  |  First Impressions 
Rating:
4.0

Very friendly staff. The storage area smelled pretty bad though. You could smell it all over the property.

Lataya C.  |  First Impressions 
Rating:
3.0

Customer service was good size of the storage very little for them to say it fits up to two bedroom apartments that’s a lie.But very clean.Oh and it said i didn’t have to pay anything but still had to

Porche M.  |  First Impressions 
Rating:
5.0

Service was quick and questions were answered very quickly. The location seems well maintained and clean.

Shingo B.  |  First Impressions 
Rating:
5.0

Everyone was friendly, and they respected my time-crunch. I really appreciate their help. Glad to use their services.

Glenn B.  |  First Impressions 
Rating:
5.0

Thank you

Erica L.  |  Overall Experience 
Rating:
5.0

Great!

Michelle H.  |  First Impressions 
Rating:
5.0

Laneesha, the manager at UHAUL at 57th and woodland avenue was AMAZING and so nice and I had a really great experience.

Aran M.  |  First Impressions 
Rating:
5.0

Friendly staff made the check in process very easy. Facility very clean and neat. Would definitely recommend for storage. I didn’t have a need to rent a vehicle so I can’t comment on that.

David F.  |  First Impressions 
Rating:
5.0

Very professional, the workers were very helpful & satisfied all my needs.

Shaniquea P.  |  First Impressions 
Rating:
5.0

Very good service I wouldn’t change a thing

ROBERT C.  |  First Impressions 
Rating:
5.0

Another great customer service experience for me with U-Haul...

Gerald M.  |  Overall Experience 
Rating:
1.0

It took the associates 1 hour and 40 minutes to process a storage unit for me. Then the storage was closed so I could not store my items and now I will be canceling the unit.

CRYSTAL D.  |  First Impressions 
No reviews have been submitted for this location.

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