Customer Reviews for U-Haul Moving & Storage of Kingston

7809 reviews

2459 Princess St   Kingston, ON K7M3G1
(Princess St @ Centennial Drive)

(613) 549-8880

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(613) 549-8880

2459 Princess St
Kingston, ON K7M3G1
(Princess St @ Centennial Drive)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jian-Jia W. 
Rating:
4.0

Customer did not leave a comment.

Todd W. 
Rating:
2.0

After the staff backed the rental truck into my personal vehicle the interaction became understandably difficult. Counter staff initially provided an invalid support number to call. They wouldnt believe me until I had them dial it. When no further assistance was provided, including refusal by staff to call the store manager, the conversation escalated and the employee tried to kick me out of the store. When I refused he said he was calling the police. He proceeded to act like he was calling 911. Eventually, while I waited, he sheepishly hung the phone up. HE WAS FAKING THE CALL TO POLICE. You can't make this stuff up. When I contacted U-haul corporate they said they were surprised since he was such a good employee. At the end of the entire horrible customer experience and damage to my personal vehicle, all that was offered was a $50 certificate.

Dana G. 
Rating:
5.0

Customer service was A-1 from start to finish

Ken P. 
Rating:
4.0

Customer did not leave a comment.

THIERRYL S. 
Rating:
5.0

Customer did not leave a comment.

Mario C. 
Rating:
4.0

Customer did not leave a comment.

DEBORAHG M. 
Rating:
4.0

Customer did not leave a comment.

Allan S. 
Rating:
5.0

Customer did not leave a comment.

LEE-ANNE S. 
Rating:
5.0

The above should tell you that you have a great staff. I would recommend your company ti all my friends .

MARYCHARLOTTE F. 
Rating:
3.0

The pick up location was changed on us and the communication surrounding the change was very poor / non existent.

David C. 
Rating:
3.0

Customer did not leave a comment.

PHILLIPW B. 
Rating:
4.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

TODDANDREW M. 
Rating:
5.0

We rented a trailer on line and it worked out perfectly. Great service from a helpful and professional staff. The early hours are very convenient if you need to get an early start.

Tim B. 
Rating:
4.0

We have rented this specific cargo van before and it still smells like a farm months later. No we were not the ones that made it smell this way. We do commercial laundry.

Deanna G. 
Rating:
2.0

Tires were bald-one had no tread at all-safety issue. Sweep out the trailer and change tires. The young man who hooked us up was very efficient and friendly-other staff person was not friendly.

Noreen W. 
Rating:
5.0

I have used this this rental pickup location for thirty years.The U-Haul experience has improved greatly over this time. Currently I rent a pickup truck at least two times per year at this location. The staff and experience was, and is good, but I do have to say the truck I was given was really dirty. ( including old chap sticks on the dashboard - ugh ) This has not been the case in the past so I hope this is just a one off circumstance.

MEREDITHJOHN W. 
Rating:
5.0

Manager of the store Mr Rob was phenomenal. I have more than 50 questions and he was always so patient available helpful for anything. It was the best experience of my life. I was so confused how this transition from one country to another with more than 700 kilometers and truck load of stuff will reach its final destination. Mr Rob the wonder man helped me every where. His help was outstanding without any doubt. He guided me to the best of his knowledge. I highly recommend to uhaul management for his promotion or some special bonus very kindly please. U-Haul must be proud of the entire store staff specially Mr Rob. Great service with pride and dignity. God bless you Rob because of you my journey was so easy and trouble free.

MOHAMMADALIRAZA K. 
Rating:
4.0

If renting a trailer, provide rentals for balls and mounts etc. Especially for vehicles who already have the hitch receiver attached. As opposed to having to purchase brand new parts + installation.

JOSEPHGRAHAMSIMO F. 
Rating:
5.0

Super-fast pick-up and drop-off process.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ P. 
Rating:
5.0

Excellent on all levels, thank you.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Silvie C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
3.0

Staff at the counter are not as friedly or welcoming as would be expected for a service business. They were actually quite abrupt and rude, which was an unneccessary and unwelcome attitude to display towards customers. Other than that, I would have rated as excellent.

IAND H. 
Rating:
5.0

The drop-off was a very friendly and polite experience!

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Jordan L. 
Rating:
5.0

Customer did not leave a comment.

greg E. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
3.0

24/7 phone app doesn't work for pickup or return - very frustrating. Originally was scheduled by U-Haul telephone rep for 7am pickup at different location that, when we arrived turned out doesn't open until 9am. After phone call to U-Haul I was looked after very quickly and efficiently and sent to this branch. Truck was extremely noisy on highway and steering was quite loose.

Toby D. 
Rating:
5.0

Customer did not leave a comment.

YVES A. 
Rating:
5.0

Nothing

Eric P. 
Rating:
5.0

We have used Kingston UHaul quite a few times and they are fantastic EVERY TIME! We definitely have one more move in our future and they are "our guys" !

Brenda Y. 
Rating:
5.0

It is impossible to improve.! The service was wonderful and your great rates will keep people coming back! Thank you so much!

GARY M. 
Rating:
5.0

Customer did not leave a comment.

Frederick S. 
Rating:
5.0

You could tell U-Haul from me when I ordered a trailer that was a 6 x 12 I thought it was very misleading to give me a 5 bye 10 making me make two trips to retrieve what I could've done in one trip with the right size trailer

ALANEDWARD G. 
Rating:
4.0

Never received confirmation that the trailer was returned, despite sending emails and photos.

ADIXON K. 
Rating:
5.0

Customer did not leave a comment.

DONALDE R. 
Rating:
4.0

Customer did not leave a comment.

KATHERINEL L. 
Rating:
3.0

Customer did not leave a comment.

GAUTHAM P. 
Rating:
5.0

Quick and efficient in and out. Great service.

STEPHENJ C. 
Rating:
5.0

Very professional staff 👏 except for the lady working outside. She asked me rudely where I parked and asked which car was mine. As soon as I answered her she stormed off. Overall poor customer service quality on her part.

SANDRAJ P. 
Rating:
5.0

Excellent

DARBYGERALD B. 
Rating:
5.0

Customer did not leave a comment.

MARIUSZ M. 
Rating:
5.0

Customer did not leave a comment.

MARCANTHONY L. 
Rating:
5.0

Friendly helpful staff and adhered to Covid routines.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Rented from this location many times. Excellent service Thank you.

Marc S. 
Rating:
3.0

The fees were way more then expected. Instead of advertising $19.95 for a rental be realistic. It's disappointing as a customer to go in with high hopes just to be blind-sighted when you pick up the vehicle

MALLORYANNE M. 
Rating:
3.0

Mirrors both sides were frozen with rust and could not adjust. Made vision on DS blind spot difficult. Returned truck but on return journey to dealer the rear sliding door locking mechanism became loose and door opened up about 18”. No harm done but a padlock would have prevented door from jarring open. Truck was empty so it bounce a bit which may have caused this, Comfortable ride. Plenty of power. No D ring tie downs but could prove to be helpful in some situations. Will rent again.

Marc H. 
Rating:
2.0

The dolly was not secured in the back and there were no blankets or anything to protect the furniture as promised. I had to go to the dollar store while trying to move. The above notwithstanding, the gentleman at the counter was very nice!

ASHLEYROSEANNA P. 
Rating:
5.0

Customer did not leave a comment.

THOMASP D. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJ W. 
Rating:
1.0

I was charged for equipment i didnt use and it took 4 days and a complaint to get my closed contract

RICHARDDANIELJAM P. 
Rating:
5.0

Customer did not leave a comment.

MELANIEV K. 
Rating:
4.0

I was told I would get a receipt emailed to me but didn't

STACEYS G. 
Rating:
4.0

After hours return instruction could be clearer

Michael C. 
Rating:
1.0

We ordered a trailer and they didn't have it. They offered a van which we took but it was new but horrible to drive. We were fortunate we had an extr driver or we would have been stuck in Kingston in a pandemic . Thee cost was doubled as cost 95$ to fill a tank of gas. We felt ripped off

GAILM F. 
Rating:
4.0

When booking the truck, the website have me the wrong hours of operation which caused some confusion. The online check-in takes way too long and still requires the office to be open, so I don't really get the point.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Margarita C. 
Rating:
5.0

Customer did not leave a comment.

LINDAR V. 
Rating:
5.0

Fast & efficient service as always. Kingston team was excellent! Also, thank you for the fantastic online portal. Well done.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

GREGORYA R. 
Rating:
1.0

We were put on hold for hours trying to get another day and then they picked up the vehicle and charges $75

EUGENE C. 
Rating:
3.0

Was never emailed a final invoice for U-Haul Contract 26775769. I noticed additional charges on my credit card.

Jeffrey H. 
Rating:
5.0

friendly helpful staff that got me on my way quickly

DAVID H. 
Rating:
5.0

Very easy pickup and drop off.

JSTEWART W. 
Rating:
5.0

Excellent customer service!! Was very impressed that the store manager took care of me himself, he even hooked the trailer up to my truck! Nice to see someone in a managerial position that's not afraid to get their hands dirty!

CHRISTOPHERJOHN S. 
Rating:
5.0

Quick, excellent service. thanks.

WILLIAMA H. 
Rating:
5.0

Customer did not leave a comment.

DEVENDRA K. 
Rating:
5.0

Customer did not leave a comment.

MARCR S. 
Rating:
5.0

Great experience. I told them so when I dropped off. Always been happy with U-Haul but their location is especially great.

ALEXANDERWILLIAM L. 
Rating:
3.0

Make it so when I book everything online I don't have to give all the same information to the person behind the counter again because “they don't have access to any online information entered”

MICHAELBENJAMIN C. 
Rating:
5.0

I love this location. These people help me out so many times. So much better service than the uhauls I used in the gtha.

COREY S. 
Rating:
4.0

Customer did not leave a comment.

BRENDAF S. 
Rating:
2.0

We returned the truck before our time was up with it and were told that everything was in order and that we were good to go. Then today we get a call saying we haven't returned the truck yet and the implication was we would be charged for that. We attempted to call back multiple times during working hours with no answer. It got to the point where drove to the location to sort this out only to be told that they had already sorted it out, and did not feel the need to call and inform us that the situation was rectified. Honestly this interaction alone had turned me off from using uhaul.

KARLDANIEL HANSE W. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

no improvement needed

PATRICIALYNN L. 
Rating:
4.0

When we got the trailer we noticed that whoever had it before us left it dirty

WILLIAMROY L. 
Rating:
5.0

Very happy with this location.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

MARCR S. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
4.0

The only issue I had with the experience was waiting on hold to speak to an agent to book my van. Besides that, it was all easy-peasy. Thank you.

THOMASP B. 
Rating:
5.0

I had to use the 1-800 number to pick up my truck not for any fault but my own. The woman that I spoke with and helped me immensely from Tennessee was an angel! It was some time around 6 a.m. Saturday. I would hope all of your employees are as curtious and understanding as she was because she was outstanding!!! Thank you.

Gail W. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCENELSON D. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

MEGANH C. 
Rating:
4.0

When calling to ask questions or make arrangements if nobody answers the phone it gets forwarded to someone that doesn't know the city . I prefer to talk to local people. They have more accurate info. Now I just hang up and call back in 5 minutes

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

CAROLET W. 
Rating:
5.0

Very pleasant and efficient service in and out in a short time.

Bill M. 
Rating:
4.0

Very prompt. Great service! 👍🏻👍🏻

ALYND M. 
Rating:
5.0

Customer did not leave a comment.

GLENNR R. 
Rating:
5.0

Customer did not leave a comment.

MAGHAR S. 
Rating:
4.0

Customer did not leave a comment.

NOLAN P. 
Rating:
4.0

It was inconvenient that i could access the storage facility only during business hours. Other than that everything was great.

Barb C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daria M. 
Rating:
4.0

Customer did not leave a comment.

Courtney P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat M.  |  Overall Experience 
Rating:
5.0

The staff were all super amazing,

christopher h.  |  Overall Experience 
Rating:
3.0

Hello, The Storage unit was clean and I did not have any problem. But for three months they were charging me extra money and the manager instead of fixing the issue was insulting me that they did not charge me extra money until I called Uhaul customer service and they open a case for me and fixed the issue. Do not accept any pre-authorized payment. Thanks.

Maziyar M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pat M.  |  First Impressions 
Rating:
2.0

Staff at this location were grumpy and customer service was not there.

Darcy U.  |  Overall Experience 
Rating:
5.0

When I was at the location everything was amazing. Wonderful staff and very clean place. I had trouble contacting the office. I live 7 hours away so needed to speak to someone at the facility. I called at least 40 times at different times and no one ever answers the phone. It goes to the call center. The wait time can be an hour to speak to someone and then they are unable to answer the question because they are not at the facility. I even tried speaking to my local uhaul to see if they could get through. The answer was no. Even though it is a pandemic, I think the local phone should be answered. Thanks

Liz F.  |  Overall Experience 
Rating:
5.0

Excellent from start to finish. Loved doing bussiness with Uhaul. Would come back again or recommend to others. Thanks, Brian.

Brian A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  Overall Experience 
Rating:
5.0

Staff are excellent dealing with the public .Really nice and helpful people. They are great workers.

Brian A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Epifanio G.  |  Overall Experience 
Rating:
4.0

Confusing as to why the u-haul system requires 3 phone contacts and 2 addresses to rent a storage room. Alternatively phone contacts I understand, but a 2nd address does not make sense. Staff was very helpful in the setup process overall!

Epifanio G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jordan S.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Susan H.  |  First Impressions 
Rating:
4.0

Very easy check in, facility was clean and organized. Staff was very courteous and polite. Overall very satisfied

kevin p.  |  First Impressions 
Rating:
4.0

The entire process from renting a U-Haul truck, moving my belongings into and out of storage was seamless. The facility is clean, well lit and secure. Staff are friendly and helpful. Would recommend.

patty w.  |  Overall Experience 
Rating:
3.0

I had my storage rental and used it for only 9 days on second month and had to pay for full month did not get prorated I find that totally wrong u should tell customers before renting to them

Adam H.  |  Overall Experience 
Rating:
5.0

Guys at the facility were helpful

Adam M.  |  First Impressions 
Rating:
5.0

It was free for the first month with the rental of a moving truck which was a Godsend!.

leslie d.  |  Overall Experience 
Rating:
4.0

We got off on the wrong foot bc of workers from the states when I called to reserve giving me wrong information and booking etc. The manager was good about fixing them and helped me to achieve plans.

Candace C.  |  Overall Experience 
Rating:
5.0

Great service. Very friendly, a pleasure to deal with

Beth K.  |  First Impressions 
Rating:
5.0

great

John C.  |  Overall Experience 
Rating:
1.0

booked online,wrong storage unit & no unit(s) to fit our 20’ Truck avail. One way gets no free month, doesnt state that online? Just poor customer service overall, storage area lock broken, bye Uhaul!

Raymond A.  |  Overall Experience 
Rating:
2.0

Booking online wasn’t working at store, got the wrong locker at first. Was also told you dont get a free month of storage if with one way truck rental but say nothing about that online during booking!

Raymond A.  |  First Impressions 
Rating:
5.0

Great place good staff.

Peter W.  |  Overall Experience 
Rating:
5.0

Staff were courteous & helpful. Storage unit & area was clean, well lit & secure. Would definitely choose uhaul again

Sandra H.  |  Overall Experience 
Rating:
4.0

Very helpful staff. Professional and polite

NATALIE K.  |  Overall Experience 
Rating:
4.0

The parking lot is often difficult to maneuver; sometimes the rental trucks and trailers almost block the entrances to the storage unit area. This makes it hard to park close to load and unload.

VIRGINIA L.  |  Overall Experience 
Rating:
5.0

Friendliest and best customer service I have experienced from a uhaul office .

peter w.  |  Overall Experience 
Rating:
5.0

No comment

Garth C.  |  Overall Experience 
Rating:
4.0

When logging in i see 'Next rent due: (date) 0$. the charge appears 1 day after the due date. So when i log in before the date I assume 0 is due, but then incur late fees as rent show AFTER due date,

INAYAT C.  |  Overall Experience 
Rating:
5.0

We had rented a storage unit in Kingston 6 months ago as well as a truck to first get the items there and again to transport everything to the new apartment. Everything went very smoothly. Thanks!

Madison A.  |  Overall Experience 
Rating:
5.0

Cameron was especially helpful -- the other two guys were super as well. MargStark

margret s.  |  First Impressions 
Rating:
2.0

Property of mine he staff didn't seem to care anout.T never camebuthaul storage into uent wd brushed it off while explaining to me they had absolutely no intention of looking at the camera feed .

Maryanne B.  |  Overall Experience 
Rating:
5.0

Great as always

Troy D.  |  First Impressions 
Rating:
5.0

These people are fantastic, very personable.

Troy D.  |  First Impressions 
Rating:
5.0

Excellent service

Kandice J.  |  Overall Experience 
Rating:
5.0

Great customer service, everyone was very professional and friendly. Truck and storage unit was ready when I arrived and both very clean. Would highly recommend for any moving needs!

Laura E.  |  First Impressions 
Rating:
5.0

The Kingston Uhaul staff were extremely helpful and accommdating and made a big difference in the way we experienced the service

gabriela l.  |  Overall Experience 
Rating:
5.0

Staff are courteous. Very clean facility.

Irene A.  |  Reservation 
Rating:
5.0

Staff was very friendly at all times. If I ever need storage I would definitely go to u haul.

JILL J.  |  Overall Experience 
Rating:
1.0

Not a good service, person taking me in was not friendly, looked very tired and angry.not able to provide why. Never use it again.

Jinhoon L.  |  Reservation 
Rating:
5.0

All good

Richard C.  |  Overall Experience 
Rating:
1.0

Disorganized and incompetent, have yet to be able to actually talk to the manager. Recurring issues with being charged for a service that is no longer being delivered as my belongings were picked up.

Kaitlin G.  |  Overall Experience 
Rating:
3.0

Got there my order had not been processed despite visiting the store physically 2 days prior to my pick up

Stephen N.  |  Overall Experience 
Rating:
1.0

You are sending me emails when I did not make this reservation. I have asked a manager to call me TWICE about this breach in customer confidentiality. If you want to make this right call me 4037637474

Trish S.  |  Reservation 
Rating:
5.0

Move out date was Sept 4/18

Dalton B.  |  Overall Experience 
Rating:
5.0

Very friendly staff it was very quick and no hassle getting picking and dropping off the truck I would recommend uhaul to anyone it made my stressful day easier Even when booking the truck was great

Patricia M.  |  Reservation 
Rating:
4.0

We were happy with the service we received. Thanks!

roxane h.  |  Overall Experience 
Rating:
5.0

Great location and service

GEOFF M.  |  Overall Experience 
Rating:
4.0

The staff made an critical error and were hard pressed to resolve the issue causing me to return multiple times because of their incapacity to fix their own mistakes.

GARY L.  |  Overall Experience 
No reviews have been submitted for this location.

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