Customer Reviews for U-Haul Moving & Storage of Kino Park Sports Complex

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kino Park Sports Complex

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Gerald M. on

Rating:

adjust brakes on vehicles better and DISABLE ALL THE COMPUTER SHIT!

Jason S. on

Rating:

Greg, the Representative at this location was Extremely Helpful, Courteous and Very informative. The facilities are clean and easily accessible to use. It’s a pleasure to have chosen this location.

Connor B. on

Rating:

After I was treated like crap from a guy named Greg today. I will never use Uhaul again. The sooner I get my storage unit cleared out I will be happy and treat Uhaul like an ex girlfriend.

JARRYD K. on

Rating:

Customer did not leave a comment.

Ray S. on

Rating:

Very professional and accommodating staff.

Bill D. on

Rating:

Staff had some trouble with the credit card reader at sign up but eventually got it figured out. No other issues

Ramiro A. on

Rating:

This facility had great customer service. Only thing I disliked was some storage users had their business on the facility and would take a bunch of there thing out in the way of path to exit.

Jesus B. on

Rating:

No comment.

philip K. on

Rating:

Great customer service

linda m. on

Rating:

Always helpful with questions. New to Arizona and easy to locate facility. Nice app, auto pay feature convenient, first month rent free was a nice perk!

Joshua O. on

Rating:

Customer did not leave a comment.

Anthony C. on

Rating:

Customer did not leave a comment.

Nicholas W. on

Rating:

Customer did not leave a comment.

Martha C. on

Rating:

Had a 630pm reseration. Called saying i was running late. Arrived at 640pm. You close at 7pm. Employee Outside with the door locked. Said he couldnt help me because your computer system "started acting wierd around closing". Exposed me to 2nd hand smoke. Entire facility reeked of cigarrettes and Lysol. Had to wait outside due to health issues. Call center where i made reservation was rude. Did not answer direct questions. Wanted a credit card on file before she would even tell me what she had available. Did not tell me about a 100 deposit due at pickup or mandatory insurance. Tried to sneak it into paperwork. Still has not refunded deposit. My advertised one way rental for 89 dollars in reality cost $270 plus fuel. No would not recommend uhaul. Rude. Lie to customers. Dont want to work. Go somewhere else.

Rebecca P. on

Rating:

Everything was awesome thank you so much we will be back

Virginia F. on

Rating:

Doug the attendant was super helpful and very pleasant. I was done with my paperwork in about 10min. I was able to unload and be on my way in no time at all.

elizabeth k. on

Rating:

Very good customer service. I drive down to South Tucson because I feel extra secure and in good hands at this location.

Dawn B. on

Rating:

I returned my rental about an hour before location opened. When I returned the vehicle there was no clear signage as to where to park the truck. I parked it in a spot by the door. When I returned the vehicle it was in the same condition that i recieved it. Now while i am at work i get an email that an unknown person dropped off the vehicle and there is an accident that supposedly took place that left a hole in the roof close to the cab of the truck. There was no hole in the vehicle. There was no accident. Now I'm being charged over $400 for something that did not happen. I have one of the movers that helped me willing to state there was no accident and the truck was in the same condition it was rented to me. I will not be paying for something I did not do. I have used Ubayl for all my moves for over 20 years and have never had an accident nor returned the truck in any other condition than what it was given to me in.unfortunately if thia is not resolved and this charge removed from me I will never use uhaul again.

Steve M. on

Rating:

I actually did not move out but simply changed to a larger unit. The staff was very helpful during this transition as I was able to transfer belongings at my convienence after work. Thank you.

Angela H. on

Rating:

Very helpful with answering questions and taking care of my needs.

yolanda n. on

Rating:

Excellent service from all the ladies that work her definitely I will return in the future and I will recommend to family and friends thank you very much

STEPHANIE T. on

Rating:

Had an awful experience here. Got my first bill, tried 2 pay, & web said I had a $0 balance. Called and couldn't get a human. Got a 'late' notice, paid stat, got locked out. My MOM got notice 2. Lame

jessie D. on

Rating:

You guys charged us for something we didn’t do and that’s not ok

Angela H. on

Rating:

Went well for me

Nicholas W. on

Rating:

Customer did not leave a comment.

Vicki R. on

Rating:

they were very helpful!

Carrie R. on

Rating:

The people at this location are friendly, welcoming and helpful. A very nice experience.

Jeff H. on

Rating:

Customer did not leave a comment.

Carmen C. on

Rating:

Quick and easy! The attendant answered all of my questions and was very polite.

Roberto G. on

Rating:

Most helpful staff I’ve dealt with

allen v. on

Rating:

Nice place

jessica m. on

Rating:

Employee was kind and helpful

Shannon H. on

Rating:

The staff at the last night location was extremely friendly, professional, and very help. Everyone I dealt with was very knowledgeable. Thanks guys!

Lee W. on

Rating:

They processed my paperwork and got my unit quickly. I did have to make an extra trip back to ffice because there was a (Uhaul) lock already on the unit.

Jennifer C. on

Rating:

Savannah was amazing and so was everyone else.

Samuel A. on

Rating:

The service was excellent the staff were very helpful with my questions and service.

mike m. on

Rating:

Great customer service and great advice

Adrienne catalina p. on

Rating:

I will definitely use you again.

Jennifer C. on

Rating:

The people working were amazing. Savanah really went above and beyond with her customer service. I really had a great experience yesterday.

Shannon H. on

Rating:

Ron is the friendliest customer service provider U-haul has. He truly made a stressful situation ALOT more bearable. Thanks Ron

Joseph C. on

Rating:

Nothing better than going to a place to do business and you are treated as is you are family. The young man who helped me was perfect for his position, he displayed a professional but friendly demean

Carl W. on

Rating:

Fast and easy.

alexander w. on

Rating:

Excellent service at a fair price

richard a. on

Rating:

Appreciated the friendly, easy to work with staff.

PERRY K. on

Rating:

The office is under-staffed as it has taken too long to help when more than one customer needed help

DAVID C. on

Rating:

it was a good experience start to finish

Bruce I. on

Rating:

Personnel made it quick and easy..

Sidney B. on

Rating:

Everyone was very helpful and understanding about my needs and concerns.

chris a. on

Rating:

Easy and conveinient

Louis S. on

Rating:

Already sent a couple of friends to your facility. Thanks so much!!!

Sidney B. on

Rating:

Everyone was so helpful and caring for my needs and concerns.

Danielle A. on

Rating:

Every time I visited this complex, the staff was always kind and understanding of my situation. Thank you so much and I will definitely use this Uhaul Storage Complex again in the future.

darwin h. on

Rating:

The staff was extremely helpful and did his best to make sure that i was satisfied

elizabeth k. on

Rating:

Greg was efficient and informative. I appreciated how quickly the rental took place.

SHERYL B. on

Rating:

Good service and very helpful people.

Bruce P. on

Rating:

Staff always helpful & friendly

Chris T. on

Rating:

No issues

JAMES F. on

Rating:

Very nice facility, we’ve used this storage through all seasons. It’s always been clean and comfortable. Never had any problems. Other tenants were friendly and helpful.

STEVEN G. on

Rating:

Excellent service!

william b. on

Rating:

Great facility

Summer L. on

Rating:

Easy access to the freeway

allen v. on

Rating:

Very nice to work with, had a smile the whole time.

Tempest S. on

Rating:

Easy access on and off the interstate.

Donald R. on

Rating:

Great service from Ronald and other staff.

anthony m. on

Rating:

Aside from trying to charge me rent after I had notified them I had moved out, it was a great experience with a well maintained facility. It was the second time I had stored at the benson hwy location

Robert N. on

Rating:

Very easy to work with. Mgmt even allowed me a few extra days to clear out my unit. The facility access is great.

lisa s. on

Rating:

All employees were very respectful and caring. I would recommend them to my friends and to my family.

Vicki M. on

Rating:

Glad I found this location. Friendly staff and clean facility. Great rates!

wanda d. on

Rating:

Good experience

JOHN M. on

Rating:

The lady was rude when I was trying to ask her a question she was just kept telling me no and no so I just walked away,

Lisa G. on

Rating:

ooooo

Frank S. on

Rating:

THE COSTUMER SERVICE WAS REALLY HELPFUL AND CURDIOUS!!!! WOULD RECOMMEND THIS PLACE TO ALL MY FRIENDS AND FAMILY THANKS AGAIN

anabell S. on

Rating:

U-haul went far and beyond helping our family to keep our belongings safe and secure. We are so grateful and truly appreciate Ms. Jaimi Ramirez helping us! She is amazing! Thank you so very much!!!🙏

Jasmin L. on

Rating:

A very friendly staff! Very clean! Easy and secure access....

Warren L. on

Rating:

This is the best U-Haul facility I have ever been to and it's because of the manager. She has assembled one of the best teams I've ever seen in the U-Haul corporate Family. Model falicity

Lionel S. on

Rating:

Greg was very helpful and accommodating

Micheal A. on

Rating:

Thank you very much U-haul !

kiersti b. on

Rating:

This storage unit was perfect for our needs. I love that it was air conditioned and that they had moving carts available for our use while there.

Dan E. on

Rating:

Very helpful, great facility

Vicente M. on

Rating:

Everyone was helpful at answering any questions that I had.