Customer Reviews for U-Haul Moving & Storage of Kino Park Sports Complex
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

272 reviews

1051 E Benson Hwy   Tucson, AZ 85713

(520) 622-3399

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(520) 622-3399

1051 E Benson Hwy
Tucson, AZ 85713

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

STEVE Z.  |  Overall Experience 
Rating:
1.0

Storage was dirty and I had to get a broom to sweep it out myself but they expected it clean when I moved out. Also GM at the Kino sports UHAUL changed the entrance protocol to CARD use only No Pin without notifying me so I was locked out of my storage one weekend because when I went to ask why I couldn’t get in with my pin they were closed. Don’t go here because they’re so unprofessional and don’t bother to try and help u fix the problem

Melissa L.  |  Overall Experience 
Rating:
4.0

Most everything is good, having a forklift would be great. Staff are nice but sometimes not there as they seem shortstaffed at times. Otherwise is't all good.

RONALD K.  |  First Impressions 
Rating:
5.0

Very easy and convenient process!

Otis C.  |  Online Move In 
Rating:
5.0

Besides the prices going up for non climate storage was a bit pricey

Tamyca W.  |  Overall Experience 
Rating:
1.0

Absolutely terrible experience. Waited in showroom for 15 minutes while two employees worked on a phone order. Neither acknowledged my presence. Reserved unit was unavailable. No explanation was given, no sorry for the inconvenience. Was told there were no unit at all until pressed about the second reservation. Was told they could not do the free month for renting a uhaul truck. Was told my lock was not acceptable for security reasons but they had no locks for sale. The employee, Fernando loss did not seem to care at all. Overall a terrible experience

David H.  |  First Impressions 
Rating:
5.0

I never recieved a. Lock

Jose G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aymi r.  |  Overall Experience 
Rating:
1.0

how about not just fuck people over during a pandemic and do stupid shit like what your associates pulled

Travis R. 
Rating:
5.0

People at the Benson Hwy facility were great.

Scott G.  |  First Impressions 
Rating:
2.0

Bathroom dirty, no toilet paper on 03/12/21. Due to flooring company delaying my move for several weeks by bringing the wrong floor twice I couldn't move out until 03/13/21. I was paid up through 03/12/21. I went to office on 03/12/21 to ask for a little extension and even agreed to pay for another week. I had movers coming the next morning and was out by 11 am on the 13th. The clerk on the 12th was less than sympathetic, borderline rude and passive aggressive at which point I got mad too. I literally had to pay for AN ENTIRE MONTH FOR 11 HOURS OF STORAGE USE!! Ridiculous!!!

Leigh Ann C.  |  Overall Experience 
Rating:
1.0

My storage container was robbed and all of my belongings were stolen and none of the cameras inside of the building were running so there was nothing that I could do except take a hit and the staff at U-Haul including online and filing a claim or not helpful at all whatsoever. Most likely and inside job so now I have to hire a lawyer and a detective. Super sad I wish they were much more helpful and don't believe anything that they say about security.

Jesse L.  |  Overall Experience 
Rating:
5.0

Thank you for being there.

Alexander B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICK S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward H.  |  Overall Experience 
Rating:
5.0

Customer service agent Qushawn was an amazing help to me while I was moving and did not feel well that day.

Tamara N.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Luke S.  |  Online Move In 
Rating:
3.0

It takes forever to try to call someone on the phone. it is faster to drive to the location than to get someone to answer. Some of the help was great, others didn,t listen concerning billing.

BRUCE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOSE P.  |  Overall Experience 
Rating:
5.0

Excellent customer service and clean facility

Enrique V.  |  Overall Experience 
Rating:
5.0

I have used this facility for several years. I find your staff to be courteous, professional and friendly. I don’t believe that they could do a better job :)

kathy j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis F.  |  First Impressions 
Rating:
5.0

thanks

Anthony D.  |  Online Move In 
Rating:
1.0

I was lied to. I was asked by Uhaul if I was aware that I qualify for 1 month free storage. When I got to the storage unit they said they can't give us the 1 month free storage. They couldn't honor it the gentleman said they are almost at full capacity. I was so upset and HAD to pay for the storage unit $144.29 I'm not from Tuscon as we just moved and I couldn't drive around to find a cheaper storage unit. I needed to get my truck unloaded and returned back. I will never ever rent from Uhaul again. Also when I first reserved the truck I had to drive almost 2 hours to Soda Springs, Idaho to get it. Plus the other trailer I reserved wasn't at the store in Pocatello so I just canceled that trailer. You need to let people know that they will need to possibly travel to get their truck and also about the storage unit..I have been told by several people that they have been offered 1 month free storage unit only to have to pay for it.

Millicent Suzi C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANIA M.  |  First Impressions 
Rating:
5.0

I have always received excellent service from U-haul managers and staff.

ORVILLE N.  |  Overall Experience 
Rating:
2.0

The only thing I noticed was the inconsistency of carts being available. It didn't have to do with not having enough for everyone. They just weren't there everytime I went.

jennifer L.  |  Overall Experience 
Rating:
5.0

There was confusion of my purchases and rentals in Washington but the Manager, Jarrett, at the Kino Sports U-Haul office in Tucson, Washington was very helpful and accommodating. He took care to make sure that everything was current and up to date. I was very happy with my service there.

manette b.  |  Overall Experience 
Rating:
4.0

When I first rented it was a total mess. After completing all the paperwork I was still not in the system so could not access my unit. I called the emergency number and was greeted by a man's voice who instructed me to go back to the office and someone would be able to reset my card. I then returned to the office and was informed that there was nothing they could do and I was no where in their system. I would need to contact the manager in the morning. I was going out of town the following morning so that was not a possibility. I ended up paying for 3 additional nights at the motel I was staying at just to make sure my possessions were safe spending an additional $125.50. I tried unsuccessfully to contact someone to help me but all the time was informed that I needed to contact the manager. Finally this morning I was able to connect with Jarrett and he made everything perfect. I was able to get my items into storage and go about my day. Thank you Jarrett for making this awful situation turn around.

MICHAEL J.  |  Overall Experience 
Rating:
5.0

The entire team at this u-haul was awesome. I will always use this facility when needed.

Latrice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A.  |  Overall Experience 
Rating:
5.0

A very good moving experience and the staff was great.

Thomas C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUSAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACIEL N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA S.  |  First Impressions 
Rating:
5.0

I was very glad to choose this uhaul facility. It was very easy to get my stuff in. The elevator and the little carts were super nice to have which made my move easier into the facility. I liked how well lit it was. I liked how secure everything was. It was very seamless and my movers made it easier too. I thought it was super cool my unit was underground which you wouldn’t think of just looking at it.

Karen S.  |  First Impressions 
Rating:
3.0

A little flexible would be helpful. I have 2 jobs so the hours were hard for me.

DONAMARIA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary d.  |  Overall Experience 
Rating:
4.0

Just don't like the fact that I have to drive all the way back, take a pic of the space I rented just to close account, otherwise it's perfect.

Mark M.  |  Overall Experience 
Rating:
5.0

I especially was impressed with your employee Tyrone. He went above and beyond his call of duty. Thanks again Tyrone.

cristin w.  |  Overall Experience 
Rating:
1.0

The employees at this location had no idea of what they were doing. It was the first time getting a storage unit there and the experience was horrible.

Ana C.  |  Overall Experience 
Rating:
5.0

Jarrett went out of his way to help us. We appreciate him and his service very much!

Robin Y.  |  First Impressions 
Rating:
5.0

From my first experience up until now I have always had such great service. It's been 5 years since then and 10 plus storages unit and countless rental trucks! U-haul is my number one run to place when I am in a time of need. I have never had poor customer service and been treated poorly not once. I highly recommend this company. The kino sports park location is fabulous for being on top of things and dealing with stuff in a very timely manner. You will not be disappointed I promise!

Christie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria T.  |  Overall Experience 
Rating:
5.0

I had to go into the store a few times yesterday. The morning staff was wonderful. They were very helpful. Later when I returned to check out my equipment the staff member was a bit rude and not as helpful. I believe he was new and may have been frustrated but I left feeling as though I was not assisted and had to eventually call the main number for assistance.

JOAN M.  |  First Impressions 
Rating:
5.0

Great customer service from all your team office members, but especially from the storage manager! where i had my things i would see him out there or driving by , always offering to help with any questions i had or concerns thank you. 😊

Patricia B.  |  Overall Experience 
Rating:
5.0

Jarrett was very kind, caring, patient, and pleasant with me. I came in from out of town; short on time to combine 2 storage units, and ran into a few delays. I was feeling overwhelmed not to mention tired and hungry and Jarrett took his time, kept calmed and was able to fix everything. I was able to walk away with my mind at peace and relief. Thank you Jarrett for knowing the importance of customer service!

Geraldine G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R.  |  First Impressions 
Rating:
4.0

I contacted corporate chat support about semi access and was told it would be no problem. This was for an out of state move with 3 storage units. When the movers arrived with a 53 foot trailer, they had to park on the road, rent a shuttle truck, and shuttle 5 more times. I had to pay for that shuttle service which sucks,

Andy H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESIREE R.  |  First Impressions 
Rating:
3.0

When we moved our household goods into the storage facility approximately six weeks ago, there was very OBVIOUSLY a man literally living in a storage unit 3 doors down from unit 448. We had to keep watch on him the entire day of moving in for fear he would steal items during the move not yet IN the unit or OUT of the truck. I told the manager this and he assured me that they knew, were watching the security cameras, and had legal plans in motion to evict him. Well, six weeks later, I am having things moved out and who is there?!? The SAME friggin guy living in the same friggin unit! SIX WEEKS LATER! C'mon - this is an absolutely unacceptable safety and security risk! Good Lord! How are people supposed to feel safe and secure about their household goods with a dude LIVING three units down??? Sheesh.

darin a.  |  Overall Experience 
Rating:
1.0

They had me running around because the weren’t organized. Gave me two units that were already assigned to other customers that I lost today of moving. Had to take time off of work which I lost more money there too.

Eliseo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUZDIVINA N.  |  First Impressions 
Rating:
1.0

you took money from my card when i never authorized it and you know i also i moved out that day so you should have never stolen my money you never called me oback neither as a matter of fact i nolonger have the access card i it was lost you need to refund my money because i never authorized it and you no longer going tp get my bussiness .IM taking you to Cpurt

DOROTHY JOAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaun L.  |  Overall Experience 
Rating:
1.0

The lock on my storage unit was changed and I was not contacted of the lock being changed. The lock was cut off and when I was able to access the unit, the unit was empty. I paid rent beginning March 16 and was not offered reimbursement of my payments. Basically, I was paying for an empty storage unit. I had to purchase and replace the items that were stolen. My experience was horrific!

Alice B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Merle B.  |  Overall Experience 
Rating:
5.0

Great General Manager and staff... Customer Service oriented staff..!!

SALVADOR G.  |  First Impressions 
Rating:
4.0

Your office staff were great. Except that you were trying to charge me after i left. My apartment burned down so i am having to live in my RV, otherwise i would still be storing it there. The price was good. I have no complaints other than the afore mentioned above. My experience was All good.

robert n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary d.  |  First Impressions 
Rating:
5.0

We have used the facility for 4 or 5 summers now to store our children’s furniture for college. We have continually worked with Jimi Ramirez. She is outstanding to say the least. She should teach a course in customer service. She is always helpful and takes extra steps to ensure customer satisfaction.

Steve G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annie E. 
Rating:
1.0

The place was permanently closed and a hold was still put on my card. I did the app check in and by the time I noticed they were closed it changed my card. The other place charged my card as well so now there is two 45 holds on my bank. It sucks.

Sabrina A. 
Rating:
5.0

Great prices and great employee to have around helping people. From the time i came in to the time i left she was very friendly and helpful.

Jesus M.  |  First Impressions 
Rating:
5.0

It is an awesome place & management are great to deal with, love the location. If the opportunity regarding needing storage comes up, I wouldn't hesitate to come back. ~Thx!! Cynthia Lyn Woods

Cynthia W.  |  Overall Experience 
Rating:
5.0

ITS THE BEST THANKS

Raul M.  |  Overall Experience 
Rating:
4.0

very helpful employee, useful storage unit, will recommend

Robert C.  |  First Impressions 
Rating:
5.0

Excellent customer setvice! Thank you! 😀

Patricia B.  |  First Impressions 
Rating:
5.0

All of your staff very sweet and helpful! I just suggest you allow use of the bathroom!

Laurel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma V. 
Rating:
5.0

Ive used uhaul for a long time and have never been disappointed thank you uhaul

Dora C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia l.  |  First Impressions 
Rating:
5.0

Excellent experience; super staff!

KATHY D.  |  Overall Experience 
Rating:
5.0

Employees were friendly and helpful with all my questions and needs

Melissa P.  |  Overall Experience 
Rating:
5.0

N/a

JULIO Q.  |  Overall Experience 
Rating:
4.0

Expensive

Robert G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen C.  |  Overall Experience 
Rating:
5.0

Staff was great, I’ve moved to 4 different storage locations within two years and I have to say, this was my favorite location by far.

Joe R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aymi r.  |  First Impressions 
Rating:
5.0

I am a huge fan of U-haul. I refuse to go any where else, when it comes to storing my personal belongings or having to move 100 miles away from one city to another. U-haul has always gone over and beyond to help me every time I have ever needed them. I recommend this company to everyone. You just wont get the kind of treatment they give you any where else. I promise!-

Christie C.  |  First Impressions 
Rating:
1.0

Terrible customer service.

Danitza C.  |  Overall Experience 
Rating:
4.0

The overall experience was good everything went as expected the only Henderson's were of course because of the virus that's ongoing it in our nation right now

Jon T.  |  First Impressions 
Rating:
5.0

From day one, I was impressed with the U-Haul Benton Hwy location's facilities in that everything was so very clean and swept of dust and debris and so well maintained. I rented a storage space at this location for 2 years and 9 months, and the facility was consistently maintained in this exemplary condition.

rebecca f.  |  Overall Experience 
Rating:
5.0

I normally don't do survey's unless the company and or persons really deserve kudos. I would recommend Uhaul to anyone, I use them when I need to move anything from small to large. Even just to rent a truck. Great and friendly several.

Cynthia C.  |  First Impressions 
Rating:
5.0

Greg was so helpful and accommodating!!

ROBERT T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elvia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria L. 
Rating:
5.0

The staff was courteous and friendly and answered any questions I had! Thank you all.

portia s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Riley L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Natalie G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Very kind and courteous took the street door storage. Thanks for your services

VONDA F.  |  First Impressions 
Rating:
5.0

Very convenient location, easy to access, clean units.

SHERYL B.  |  Overall Experience 
Rating:
2.0

I was charged for damage, which was already there and I documented before I rented the vehicle. The charge is still on my credit card and I am going to have to call the location again to remove the charge.

James H. 
Rating:
5.0

.

Anna S.  |  First Impressions 
Rating:
3.0

Rooms aren't actual sizes quoted to clients. The 3'x5' is like 2.4' x 3.5', those few feet make a diff. when thing are be stored. The ad & staff don't say it's an approx. size. Not getting what pd for

Marcos M.  |  Overall Experience 
Rating:
5.0

no other comment

Richard I.  |  Overall Experience 
Rating:
5.0

awasome services

Santiago A. 
Rating:
4.0

Customer did not leave a comment.

Suziq T. 
Rating:
5.0

Your personal at this location did a great job. Thanks

Richard E. 
Rating:
5.0

Great customer service.

Scott M.  |  Overall Experience 
Rating:
5.0

Excellent customer service and assistance.

Parivash S. 
Rating:
5.0

Customer did not leave a comment.

michelie L. 
Rating:
5.0

Customer did not leave a comment.

Ramon G. 
Rating:
5.0

adjust brakes on vehicles better and DISABLE ALL THE COMPUTER SHIT!

Gerald M. 
Rating:
5.0

Greg, the Representative at this location was Extremely Helpful, Courteous and Very informative. The facilities are clean and easily accessible to use. It’s a pleasure to have chosen this location.

Jason S.  |  First Impressions 
Rating:
1.0

After I was treated like crap from a guy named Greg today. I will never use Uhaul again. The sooner I get my storage unit cleared out I will be happy and treat Uhaul like an ex girlfriend.

Connor B. 
Rating:
5.0

Customer did not leave a comment.

JARRYD K. 
Rating:
5.0

Very professional and accommodating staff.

Ray S.  |  First Impressions 
Rating:
5.0

Staff had some trouble with the credit card reader at sign up but eventually got it figured out. No other issues

Bill D.  |  Overall Experience 
Rating:
5.0

This facility had great customer service. Only thing I disliked was some storage users had their business on the facility and would take a bunch of there thing out in the way of path to exit.

Ramiro A.  |  Overall Experience 
Rating:
5.0

No comment.

Jesus B. 
Rating:
5.0

Great customer service

philip K. 
Rating:
5.0

Always helpful with questions. New to Arizona and easy to locate facility. Nice app, auto pay feature convenient, first month rent free was a nice perk!

linda m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
1.0

Had a 630pm reseration. Called saying i was running late. Arrived at 640pm. You close at 7pm. Employee Outside with the door locked. Said he couldnt help me because your computer system "started acting wierd around closing". Exposed me to 2nd hand smoke. Entire facility reeked of cigarrettes and Lysol. Had to wait outside due to health issues. Call center where i made reservation was rude. Did not answer direct questions. Wanted a credit card on file before she would even tell me what she had available. Did not tell me about a 100 deposit due at pickup or mandatory insurance. Tried to sneak it into paperwork. Still has not refunded deposit. My advertised one way rental for 89 dollars in reality cost $270 plus fuel. No would not recommend uhaul. Rude. Lie to customers. Dont want to work. Go somewhere else.

Martha C. 
Rating:
5.0

Everything was awesome thank you so much we will be back

Rebecca P. 
Rating:
5.0

Doug the attendant was super helpful and very pleasant. I was done with my paperwork in about 10min. I was able to unload and be on my way in no time at all.

Virginia F.  |  First Impressions 
Rating:
5.0

Very good customer service. I drive down to South Tucson because I feel extra secure and in good hands at this location.

elizabeth k.  |  First Impressions 
Rating:
1.0

I returned my rental about an hour before location opened. When I returned the vehicle there was no clear signage as to where to park the truck. I parked it in a spot by the door. When I returned the vehicle it was in the same condition that i recieved it. Now while i am at work i get an email that an unknown person dropped off the vehicle and there is an accident that supposedly took place that left a hole in the roof close to the cab of the truck. There was no hole in the vehicle. There was no accident. Now I'm being charged over $400 for something that did not happen. I have one of the movers that helped me willing to state there was no accident and the truck was in the same condition it was rented to me. I will not be paying for something I did not do. I have used Ubayl for all my moves for over 20 years and have never had an accident nor returned the truck in any other condition than what it was given to me in.unfortunately if thia is not resolved and this charge removed from me I will never use uhaul again.

Dawn B. 
Rating:
4.0

I actually did not move out but simply changed to a larger unit. The staff was very helpful during this transition as I was able to transfer belongings at my convienence after work. Thank you.

Steve M.  |  Overall Experience 
Rating:
5.0

Very helpful with answering questions and taking care of my needs.

Angela H.  |  Overall Experience 
Rating:
5.0

Excellent service from all the ladies that work her definitely I will return in the future and I will recommend to family and friends thank you very much

yolanda n.  |  Overall Experience 
Rating:
1.0

Had an awful experience here. Got my first bill, tried 2 pay, & web said I had a $0 balance. Called and couldn't get a human. Got a 'late' notice, paid stat, got locked out. My MOM got notice 2. Lame

STEPHANIE T.  |  Overall Experience 
Rating:
2.0

You guys charged us for something we didn't do and that's not ok

jessie D. 
Rating:
3.0

Went well for me

Angela H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

they were very helpful!

Vicki R.  |  First Impressions 
Rating:
5.0

The people at this location are friendly, welcoming and helpful. A very nice experience.

Carrie R. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Quick and easy! The attendant answered all of my questions and was very polite.

Carmen C.  |  First Impressions 
Rating:
5.0

Most helpful staff I’ve dealt with

Roberto G.  |  Overall Experience 
Rating:
5.0

Nice place

allen v.  |  Overall Experience 
Rating:
5.0

Employee was kind and helpful

jessica m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn G. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

The staff at the last night location was extremely friendly, professional, and very help. Everyone I dealt with was very knowledgeable. Thanks guys!

Shannon H.  |  Overall Experience 
Rating:
5.0

They processed my paperwork and got my unit quickly. I did have to make an extra trip back to ffice because there was a (Uhaul) lock already on the unit.

Lee W.  |  Overall Experience 
Rating:
3.0

Declare the full price in the quote from the Customer Service Center, including insurance and tax.

Steve B. 
Rating:
5.0

Everything was excellent. There is nothing at this time to improve on. Thank you for your service.

Brenda H. 
Rating:
5.0

Savannah was amazing and so was everyone else.

Jennifer C.  |  Overall Experience 
Rating:
5.0

The service was excellent the staff were very helpful with my questions and service.

Samuel A.  |  First Impressions 
Rating:
5.0

Great customer service and great advice

mike m.  |  First Impressions 
Rating:
5.0

I will definitely use you again.

Adrienne catalina p.  |  Overall Experience 
Rating:
5.0

The staff at this location was extremely helpful and very friendly. I wouldn't hesitate to rent from this location again if the need arises.

John B. 
Rating:
5.0

The people working were amazing. Savanah really went above and beyond with her customer service. I really had a great experience yesterday.

Jennifer C.  |  First Impressions 
Rating:
5.0

Ron is the friendliest customer service provider U-haul has. He truly made a stressful situation ALOT more bearable. Thanks Ron

Shannon H.  |  First Impressions 
Rating:
5.0

Nothing better than going to a place to do business and you are treated as is you are family. The young man who helped me was perfect for his position, he displayed a professional but friendly demean

Joseph C.  |  First Impressions 
Rating:
5.0

Great customer service, very welcoming environment. Will definitely return if ever we need to. Thanks for all you do... keep up the great service.

maricela S. 
Rating:
5.0

I love this location. All locations I've visited over the last 2 months were wonderful, except Ajo & 6th I believe. Ajo for sure, but they accommodated me to a certain degree for the inconvenience

Victoria B. 
Rating:
5.0

It smells so wonderful in this facility. The staff is amazing and friendly. Everyone was respectful, clean, professional. It has been my go to Uhaul for 3 days.

Victoria B. 
Rating:
5.0

Fast and easy.

Carl W.  |  First Impressions 
Rating:
5.0

Excellent service at a fair price

alexander w.  |  Overall Experience 
Rating:
5.0

Nothing. The service was excellent and very friendly.

Abraham L. 
Rating:
5.0

Customer did not leave a comment.

bill D. 
Rating:
4.0

Appreciated the friendly, easy to work with staff.

richard a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anel F. 
Rating:
4.0

The office is under-staffed as it has taken too long to help when more than one customer needed help

PERRY K.  |  Overall Experience 
Rating:
5.0

Definitely a five star experience!

Brian C. 
Rating:
5.0

it was a good experience start to finish

DAVID C.  |  Overall Experience 
Rating:
4.0

Good service

Bob Dorothy B. 
Rating:
3.0

Customer did not leave a comment.

Megan H. 
Rating:
5.0

They took that truck off the market until repairs can be done.

Rachel A. 
Rating:
5.0

Customer did not leave a comment.

JESUS M. 
Rating:
5.0

Personnel made it quick and easy..

Bruce I.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and understanding about my needs and concerns.

Sidney B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAWKEYE R. 
Rating:
1.0

The service arriving and leaving was very slow. I used debit so I was charged a $100 deposit. My ending fees were $72 and I still haven't received the credit.

Benjamin P. 
Rating:
5.0

Easy and conveinient

chris a.  |  First Impressions 
Rating:
5.0

Already sent a couple of friends to your facility. Thanks so much!!!

Louis S.  |  Overall Experience 
Rating:
5.0

Everyone was so helpful and caring for my needs and concerns.

Sidney B.  |  First Impressions 
Rating:
5.0

Very friendly staff and very nice and clean location.

Jeff R. 
Rating:
5.0

Every time I visited this complex, the staff was always kind and understanding of my situation. Thank you so much and I will definitely use this Uhaul Storage Complex again in the future.

Danielle A.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and did his best to make sure that i was satisfied

darwin h.  |  Overall Experience 
Rating:
5.0

Greg was efficient and informative. I appreciated how quickly the rental took place.

elizabeth k.  |  First Impressions 
Rating:
5.0

Good service and very helpful people.

SHERYL B.  |  First Impressions 
Rating:
5.0

Staff always helpful & friendly

Bruce P.  |  Overall Experience 
Rating:
4.0

No issues

Chris T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Very nice facility, we’ve used this storage through all seasons. It’s always been clean and comfortable. Never had any problems. Other tenants were friendly and helpful.

JAMES F.  |  Overall Experience 
Rating:
5.0

Your customer care was spectacular, respectful and caring would strongly recommend your u-haul location

Leticia G. 
Rating:
5.0

Excellent service!

STEVEN G.  |  Overall Experience 
Rating:
5.0

Great facility

william b.  |  Overall Experience 
Rating:
5.0

Easy access to the freeway

Summer L.  |  Overall Experience 
Rating:
5.0

Very nice to work with, had a smile the whole time.

allen v.  |  Reservation 
Rating:
5.0

Easy access on and off the interstate.

Tempest S.  |  Overall Experience 
Rating:
5.0

Great service from Ronald and other staff.

Donald R.  |  Overall Experience 
Rating:
4.0

Aside from trying to charge me rent after I had notified them I had moved out, it was a great experience with a well maintained facility. It was the second time I had stored at the benson hwy location

anthony m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marla E. 
Rating:
5.0

Very easy to work with. Mgmt even allowed me a few extra days to clear out my unit. The facility access is great.

Robert N.  |  Overall Experience 
Rating:
5.0

All employees were very respectful and caring. I would recommend them to my friends and to my family.

lisa s.  |  Overall Experience 
Rating:
5.0

Glad I found this location. Friendly staff and clean facility. Great rates!

Vicki M.  |  Overall Experience 
Rating:
4.0

Good experience

wanda d.  |  Overall Experience 
Rating:
1.0

The lady was rude when I was trying to ask her a question she was just kept telling me no and no so I just walked away,

JOHN M.  |  Reservation 
Rating:
5.0

ooooo

Lisa G.  |  Reservation 
Rating:
5.0

THE COSTUMER SERVICE WAS REALLY HELPFUL AND CURDIOUS!!!! WOULD RECOMMEND THIS PLACE TO ALL MY FRIENDS AND FAMILY THANKS AGAIN

Frank S.  |  Overall Experience 
Rating:
5.0

U-haul went far and beyond helping our family to keep our belongings safe and secure. We are so grateful and truly appreciate Ms. Jaimi Ramirez helping us! She is amazing! Thank you so very much!!!🙏

anabell S.  |  Overall Experience 
Rating:
5.0

A very friendly staff! Very clean! Easy and secure access....

Jasmin L.  |  Overall Experience 
Rating:
5.0

This is the best U-Haul facility I have ever been to and it's because of the manager. She has assembled one of the best teams I've ever seen in the U-Haul corporate Family. Model falicity

Warren L.  |  Overall Experience 
Rating:
4.0

Greg was very helpful and accommodating

Lionel S.  |  Overall Experience 
Rating:
4.0

Thank you very much U-haul !

Micheal A.  |  Overall Experience 
Rating:
5.0

This storage unit was perfect for our needs. I love that it was air conditioned and that they had moving carts available for our use while there.

kiersti b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Very helpful, great facility

Dan E.  |  Overall Experience 
Rating:
5.0

Nothing excellent customer service

Normando R. 
Rating:
5.0

Everyone was helpful at answering any questions that I had.

Vicente M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

The employees were kind courteous and you can tell they were experienced. I will continue to rent from this particular location

Melissa R. 
Rating:
5.0

I just want to thanks Jaime Ramirez. Very professional and kind person. She was very helpful person that went above and beyond.

german P. 
Rating:
5.0

The customer assistance was the best i have had in a very long time this employee should get a raise. Thank you

theresa G. 
Rating:
5.0

Greg was an excellent representative. He was very knowledgeable and made sure we had everything we needed to make our move go smooth. We highly recommend this company because of the great customer service!

Greg J. 
Rating:
3.0

Too expensive for such a small truck.

Jonathan B. 
Rating:
4.0

Very nice and polite service.

mayela N. 
Rating:
5.0

Customer did not leave a comment.

Roy V. 
Rating:
2.0

I left a note to management regarding your vehicle. The 10 ft rental was very poor. I believe it was in an accident. The drivers door is unsafe, your wipers did not work well (on monsoon season and we drove in the rain), your haul box is definitely damaged and makes too much noise, very unpleasant to hear that noise. And your transmission on that particular car seems bad. I will never rent there again. Also, I personally asked if when I returned my rental, should I leave the keys in the car and lock it, to which I was told "yes" twice. I couldnt believe we had a call at 6:50 in the AM on a Saturday to question why the keys were inside. Your office told me it would be my responsibility to pay a locksmith. Word of advice: get yourself copies of the keys for all the vechiles and keep them in a safe place. You are a rental place. My husband had to go get your door open. Have you ever thought of having a slim jim at your office? I'd gladly speak to any manager wanting a copy of the video I took of everything I just stated. I am civilized... Yesenia Cervantes

yesenia C. 
Rating:
4.0

Customer did not leave a comment.

LYNETTE M. 
Rating:
3.0

Customer did not leave a comment.

Gianna O. 
Rating:
5.0

The young lady who processed my transaction provided excellent service.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH T. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

I had a great experience the truck was great very clean and the staff were very friendly and helpful

Timothy N. 
Rating:
5.0

Melinda was amazing so helpful and understanding. She made my experience a happy one. I can't say enough about how professional she is. Thanks again

CRAIG B. 
Rating:
5.0

Friendly and helpful folks in the office and excellent equipment. Highly satisfied. Thanks!

Bill S. 
Rating:
4.0

I really don't think improvement is necessary at this time, personnel was very polite and knowledgeable of their job.

ROSIE N. 
Rating:
3.0

The ladies that helped me check the truck in were AWESOME! Friendly and funny too. Place looked clean and professionally ran! Thank you

Robert B. 
Rating:
5.0

The staff was friendly and very helpful

Gilbert A. 
Rating:
4.0

all was good

JAKE H. 
Rating:
5.0

Customer did not leave a comment.

GERARD U. 
Rating:
5.0

We rented a storage unit for 2 months then rented a 10'truck. We received great customer service and we would definitely rent a truck/storage unit from this business again. Melinda the manager was very helpful and patiently answered all our questions, making sure our storage and truck rental was as smooth as possible.

Sherry O. 
Rating:
5.0

Customer did not leave a comment.

Paris V. 
Rating:
5.0

My experience really was excellent and the young man that helped me was efficient, courteous and knowledgeable...

efren M. 
Rating:
1.0

This rental experience was the worst! I will never again rent with Uhaul. Not only did they charge me gas even though I filled the truck up but they are horrible with communicating and are rude on the phone. I would rather pay extra to a more expensive company than rent here again.

Cynthia R. 
Rating:
3.0

Our deposit back when we return the truck instead of 5 to 7 business days

Vanessa O. 
Rating:
4.0

Inside the climate controlled storage areas needs to be cleaned more often. Other than that, fast friendly & easy service.

Daniel A. 
Rating:
5.0

Not sure? Everything went well.

Lance L. 
Rating:
5.0

nothing everything was great

JOSE P. 
Rating:
2.0

Have the truck size that was reserved, and the equipment (dollies) and such ON the truck when its requested and paid for.

LaTonya F. 
Rating:
5.0

Very nice staff and they explained everything to me and they had 2 new workers they they were shy but Dusty the young lady there helped them open up :)

Anna B. 
Rating:
5.0

Customer did not leave a comment.

SHARON H. 
Rating:
5.0

I was very pleased with your staff and rental equipment, Thank You..

PAUL C. 
Rating:
4.0

Very pleasant young women at the counter. Nice experience overall. Would rent from this location again.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Gunnels M. 
Rating:
4.0

Have a live manager or customer service rep call customer to inform about final charges

Marvin B. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

I have lived here for six years and usually complain about customer service in Tucson, AZ. The reps here where very informative and accommodating, I will, most definitely recommend this location.

gilda R. 
Rating:
3.0

The main problem was the woman on site. She was not happy about having to inspect the truck and was not pleasant. With a different person in charge maybe the experience would be okay.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Ivo F. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

I had a lot of small problems that uhaul promptly fixed. They were so friendly and helpful. After a stressgul trip with the hunny and two kids they made my day a lot better.! Thanks again uhaul!

Chaniece P. 
Rating:
5.0

Customer did not leave a comment.

ruth L. 
Rating:
4.0

Dusti is very pleasant, nice, informative and friendly. She helped made our transition easy.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

Ivo F. 
Rating:
1.0

Poor customer service. Got woken up early on a Sunday morning because an incompetent worker could not find the keys when it was in there drop mailbox all along. Also they will hit you with other charges.

FERNANDA S. 
No reviews have been submitted for this location.

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