Customer Reviews for U-Haul Moving & Storage of Lachine

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lachine

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Thomas G. on

Rating:

I only got the truck at 6:30 30min late I’m suprise the guy didn’t note it anywhere so I don’t get charge for it but everything was perfect

Patrick L. on

Rating:

3h to fix a hitch was to long. should be faster for a experience installator.

Praveen A. on

Rating:

Cruise control could have been equipped in the truck

Carlo M. on

Rating:

Customer did not leave a comment.

Jason D. on

Rating:

Need more employees to meet customer demand

Sharan A. on

Rating:

Customer service workers were extremely helpful and friendly to ensure everything was complete satisfactorily!

Francis F. on

Rating:

Customer did not leave a comment.

Andrew K. on

Rating:

Very courteous and friendly

VICTORIA K. on

Rating:

Staff, Martin, Francesca, Jeremy, and Co are very professional and efficient. Martin helped me with my U-box and take care of my needs. They really satisfied the needs of customers in timely manners.

Andrew K. on

Rating:

Staff is already going the extra distance. If it ain’t broke don’t fix.

LOUIS patrick C. on

Rating:

Les temps d'attentes est toujours trop long, les procédures de location sont très longue quand les gens ne réserve pas avant de se présenter. Dans mon cas, ça été vite... moin de 5 min une fois que j'ai eu un proposé... sauf que j'ai dû tourné en rond pendant 45 minutes avant...

Consuelo C. on

Rating:

Customer did not leave a comment.

Mike K. on

Rating:

Customer did not leave a comment.

mary t. on

Rating:

place was spotless and very easy access. would highly recommned this location

serge t. on

Rating:

it should have a french version of the survey

Vincent B. on

Rating:

Customer did not leave a comment.

leslie s. on

Rating:

I was impressed with the efficiency. Two people were right there to unhook and send me on my way. No fuss or hassle.

Darrin E. on

Rating:

The service was excellent and very professional. Thank you!

philippe m. on

Rating:

Very good !

Ronald L. on

Rating:

I arrived at 9:00 and proceeded to do express check in with my smart phone. Need less to say I left your location at 9.45 I was not impressed. 45 minutes to get a verification code.would have been quicker to just wait in line. After I leave I then recieved a email stating I have the truck for 4 hours. 9am to 1pm. In reality the time you made me wait should not have been counted I was fuming by this point the people I hired were going to leave.sofice to say my experience was less than pleasurable. For the time I loss with your app.and also the time I loss without the truck. Ronald Lafond

Jacqueline L. on

Rating:

Customer Service was exceptional. We had trouble with the online checkout return of the truck and the Uhaul employee was very helpful and we instead were able to return the truck with him. I will definitely be using U-haul again for any move as I was very impressed with the full range of service options offered and the customer service was so very helpful.

khalil a. on

Rating:

UHAUL is a good choice.

Alexis R. on

Rating:

Customer did not leave a comment.

Oleg M. on

Rating:

Customer did not leave a comment.

Mohammadjavad S. on

Rating:

- The lady at the counter has an attitude and talks rudely to the clients. Jay, on the other hand, is helpful and polite. - The truck dropping and the online checkout were painful endings to a tiring moving day. I had to get out of my vehicle multiple times to take pictures of the driver side, back of the truck, and the parking location in A CHILLY AND RAINY night. Online checkout should be an efficient procedure for customers. I actually would like U-hall to reimburse me for the bad experience they made me go through.

Magali M. on

Rating:

Customer did not leave a comment.

ALAN N. on

Rating:

It is impossible to get you on the phone and you do not respond to emails. Until you make yourselves available to your customers I cannot recommend your services.

Valerie N. on

Rating:

Easy process. Clean unit. The staff member was friendly. They have very convenient hours.

asha c. on

Rating:

Not enough personal. A little slow to checkout.

uri s. on

Rating:

fast and professional. Good communication Re: costs and contract

SERGE C. on

Rating:

the service person was excellent, but your computer system seems to be outdated...

Aymen M. on

Rating:

Customer did not leave a comment.

Cynthia C. on

Rating:

Customer did not leave a comment.

alain f. on

Rating:

The service was perfect, nothing much to add. Thanks.

Mireille W. on

Rating:

Customer did not leave a comment.

Karl L. on

Rating:

Customer did not leave a comment.

Patrick R. on

Rating:

Customer did not leave a comment.

Domenic P. on

Rating:

Very disappointed, and frustrated. My credit card was charged for another customer's rental. However it happened, it happened and inconvenienced me to chase down getting my return, without even an apology, explanation, or compensation for my troubles. To make matters worse, my rental was not even at this location .... how the heck does that happen??? Completely disorganized and Customer Service is a foreign concept. Never again.

Alessandro B. on

Rating:

L'endroit nous a satisfait, néanmoins nous avons dû nous déplacer depuis un autre centre d'entreposage situé à 20 km de là. Selon notre reçu, nous croyions avoir un local d'entreposage de réservé, mais lorsque nous sommes arrivés il n'y en avait plus de disponible. Bref, faire 20 km de plus après 160 km de route et devoir faire des appels pour trouver un endroit qui a de la place, c'était un peu moyen. Cet aspect pourrait être amélioré. Merci

Mark P. on

Rating:

I waited 90 minutes to leave with a trailer I had reserved one week early. There was only one person at the desk during the years busiest moving period. The guy in front of me checked the Google reviews of this facility in Lachine and they were very poor. Somebody doesn't get it. One girl showed up to help a customer who had a credit card issue and she was vocally totally unapologetic for the ridiculous delays. There were 12 people or more behind me. At 15 minutes per customer they weren't going to get out of there for maybe 3 hours. I will NEVER rent from this location again.

Isabelle B. on

Rating:

Je voulais à la base un camion de Lachine vers st-hyacinthe le 8 juin en aller simple. La premiere personne à qui j'ai parlé m'a gatantie la localisation. 1 mois plus tard, on m'apelle pour me dire que la localisation n'est pas garantie avec les allers simples donc je dois faire un aller retour... on m'a dit que j'aurais un rabais sur ma facture étant donné l'erreur de communication du premier préposé, que je ne vois pas sur ma facture, pouvez vous me dire si je l'ai eu? Nous avons attendu 1h avant de pouvoir parler à la préposée le jour de notre demenagement pour récupérer notre camion. Il y avait réellement un manque de personnel. J'ai reçu ma facture aujourd'hui et on m'a chargé 70$ de plus que ce que j'ai payé au départ... pourquoi?? Merci de m'éclairer !

EDUARDO L. on

Rating:

Excellent service and excellent products, thank you.

Melinisa a. on

Rating:

Customer did not leave a comment.

Joanie B. on

Rating:

The 24/7 program needs a little work. If my contract had been properly filled out, then I would have given this 5 stars. But because there was no dolly, when a dolly was ordered, I had to waste an hour in line, and on the phone with customer service. Luckily once I was able to talk to someone, the problem was rectified. But, the problem would not have occured if Every thing was prepared

Martin L. on

Rating:

Customer did not leave a comment.

Eric F. on

Rating:

Waiting to long and not enough staff for trailer and truck rental. We had to wait over two hours to get our trailer .

Daniel L. on

Rating:

Customer did not leave a comment.

Maryse H. on

Rating:

Le matériel payé en soumission internet a l'avance n'est pas garanti. Je n'ai pas eu accès a un diable a électroménager tel que payé a l'avance et on m'a forcée a acheter des sangles a la place. le camion est tombé en panne puisque la batterie était vieille et faible. La barrure de la porte est restée coincée: i la fallu 4 personnes pour la décoincer et ainsi être capable de fermer la porte. L'essence n'était même pas au quart: il a fallu que je mette de l'essence avant même de débuter le déménagement. Le service de dépannage ne s'est jamais présenté: j'ai du payer 30$ pour me faire booster par un taxi. Somme qu'on refuse de me remettre chez U-Haul. J,ai demandé si le camion était traité pour les punaises de lit et on m'a dit que ce n'était pas la responsabilité de la compagnie de vérifier ce genre de chose et cela dans la période chaude des déménagements...

geomar i. on

Rating:

Do not charge for additional gas when tank was at 1/4 as we received it Further the clerk at the counter said we are late to return the truck at 4.30pm when we requested a full day from 8.30- 5.00 pm. We demand a credit for all gas charges that are added to this invoice,$30.00plus$ 22.49 plus applicable taxes.

Emmanuel N. on

Rating:

I got a truck with a quarter of the tank wich was difficult for me to know how much fuel to put back and I was obliged to put more than to see it I will make it where I got it. Besides that no any comment

Jean L. on

Rating:

Have more personal on June and July 1. It's moving season and the clients do not appreciate having to wai more than an hour to get a trailer...

Mohammad Hossein K. on

Rating:

The agent who we got the car from in Montreal was not very helpful. He didn't provide any explanation or tips when giving us the car even when we asked for. We also perceived that he is in hurry or a bit impolite!

Steve l. on

Rating:

la boite du camion n'etait pas propre. javais demander des couverture, je n'en avais pas. frais cacher sur la facture finale. tres ordinaire.

Alexandre M. on

Rating:

L'établissement oui, mais UHAUL en général, plus jamais !! RIEN ne m'a été expliqué comme il faut Le matin de la réservation il n'y avait pas de camion 20 pieds tel que réservé 2 mois plus tôt. Le matin même nous avons dû attendre 1h30 pour récupérer notre camion. De la pure merde votre service.

Corentin L. on

Rating:

Long waiting period. Only 2 people working. Service was OK.

Simon T. on

Rating:

Customer did not leave a comment.

yves h. on

Rating:

I put 6.50$ of gaz after m’y job done made 16 km You over charge me 10$ of gaz on m’y final bill Bullshit 16$ for 16 km used Lol c mon !!!! Unreal

alain r. on

Rating:

Customer did not leave a comment.

Isabelle D. on

Rating:

Chaque fois que j’ai utilisé U-Haul, ce fût une déception! Cette année, même après réservation, confirmée, la veille j’me suis faite dire que ce que j’avais réservé n’était pas disponible. La prochaine fois, j’irai ailleurs assurément

Bruno B. on

Rating:

Faster service, truck in better condition

Jimmy S. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

More employees are needed for check-ins. Miserable waiting line for 90 minutes that we cannot recover for our location time, we still needed to bring the truck back for 2 PM. This will be our last rental at UHaul and we will never recommend your services to anyone. How an unorganized business like yours can still be in business in 2019?

Curtis J. on

Rating:

1 hr waiting in line because uhaul only has 1 person serving. Website resevation of equipment is flawed as this location did not have the trailer I wanted. On of the serving personel was rude and used foul language.

Guillaume R. on

Rating:

Customer did not leave a comment.

Nurlan B. on

Rating:

Customer did not leave a comment.

Daniel A. on

Rating:

Well,nobody answered our call because we had a delay....30’ minutes..was the only thing not to good..

roger g. on

Rating:

La batterie du camion etait fini...nous avons perdu 1:30 de temps a se faire bouster...pas content

yossef m. on

Rating:

Customer did not leave a comment.

Felix L. on

Rating:

Customer did not leave a comment.

jamie c. on

Rating:

I went into this U haul several times. Every time I went in, there was nobody there to serve me. The past 3 times I've been there, I had to wait more than 15 minutes before I saw any employees.

jacques j. on

Rating:

No info on the Rental équipement Long Waiting Will Never Go Back Broke part on my Truck beacause of lack of information

patrick g. on

Rating:

Customer did not leave a comment.

Sylvain B. on

Rating:

first time using this service - very convenient

michel s. on

Rating:

thank you

claude b. on

Rating:

There is only the problem of lingering cigarette smells in the vehicles. Not sure that banning cigarettes would help because people would still smoke.

Laurent M. on

Rating:

The process for renting a trailer, taking pictures of ID cards, license plate, back and forth from one cellphone to another, doubled by pre-sharing of information on internet is way too long and complicated. It is not normal that it is more complicated to rent a trailer than a car at an airport.

Wayne H. on

Rating:

The wait to get the bill when I returned the trailer was a little long, but the service was great. Other U-Haul locations could learn something from this location.

louis d. on

Rating:

Customer did not leave a comment.

Calvin m. on

Rating:

Customer did not leave a comment.

vadym r. on

Rating:

You made 2 errors in my name. My named is Razumyeyev Vadym.

Paul G. on

Rating:

Customer did not leave a comment.

julio l. on

Rating:

Rented an open 6x12 trailer from friday evening to tuesday morning at store opening and the employee charged me 3 full days... the week before at another location they didn't charged me the day that I broght it back at the opening of the store... the employee wanted to charge me a cleaning of the trailer for litterally 3 small spots of earth before I argued with him that it was ridiculous

Marie jo b. on

Rating:

Great and helpful staff!

michel l. on

Rating:

Customer did not leave a comment.

Harold A. on

Rating:

more staff. having only 1 person serving causes a backlog. same employee at pick up and drop off. Drop off went so well that I drove to the trailer area and he was there to un hock the trailer. Will rent a trailer again.

Michel L. on

Rating:

Customer did not leave a comment.

Victoria L. on

Rating:

I received a nasty note and a $25 charge for locking the back of the van. I returned the van after closing, and thought that locking the back was the safe thing to do, to prevent vandalism or theft. That was unprofessional on the part of U-Haul. Next time I will rent elsewhere, only because of the sarcastic comment.

Isabelle M. on

Rating:

Customer did not leave a comment.

Xi Jie D. on

Rating:

Customer did not leave a comment.

Mark J. on

Rating:

Customer did not leave a comment.

peter h. on

Rating:

Customer did not leave a comment.

Kell R. on

Rating:

Put more employees on when there are lots of rentals. The wait was quite long. Despite the workload she was dealing with, the employee who served me was very friendly and efficient.

Serge M. on

Rating:

Rented a 15 feet, dirty inside with bad smell To get the truck in the morning, only on person was serving. The lineup was quit long. We put more gas that we had to but we were charged that we didn't have enough.

Curtis J. on

Rating:

U-haul needs to have more people serving. Was there for over an hour waiting to be served.

PATRICK S. on

Rating:

I try to rentba remorq and u donc talk about the electeicity...cause my plug is not ok in my roof and i rent it at laprairie 3 mouth ago and that not cause a trouble... Iam obligated to rent a truck just for box not near my home and that cost most cause the distance

claude b. on

Rating:

Customer did not leave a comment.

Stephane D. on

Rating:

votre systeme de réservation en ligne est très très mal fait. Après avoir eu la confirmation, je reçois une mise è jour qui redirige à une autre succursale, me ralongeant de plusieurs km que je dois payer, en plus de devoir prendre 1h sur mon temps prévu, plutôt que 25 minutes. Pourquoi le site ne refuse-t-il pas la réservation si aucun véhicule n'est disponible? Sinon les gens sont courtoies et le véhicule est adéquat.

9257 8822 Q. on

Rating:

La seule chose négative c’est la comptabilité.... la perte de chèques . L’administration est un peu mêlé

perry p. on

Rating:

Would of been nice if your computer system wasn’t down for over two days

Emine P. on

Rating:

The 4' x 8' trailer was leaking! Big problem when it is pouring rain outside!!!

MARTIN C. on

Rating:

Customer did not leave a comment.

caroline l. on

Rating:

Great service and great facilities! Moving date has changed though to June 15th. Thank you very much! Caroline

melanie m. on

Rating:

I was told the truck rate in km. When I got my bill was charged in miles. No way I did 100 miles which is around 160 km. I did 130 km max, was over charged and there is nothing I can do .

stefan l. on

Rating:

Truck sucked. Mirrors were jiggling nonstop Night driving in rain was scary.

Gino L. on

Rating:

Customer did not leave a comment.

stephane l. on

Rating:

Absolutely nothing needs improvement. The general manager was the one who served me and was very courteous and professional and saw to it that I left a very satisfied customer. Once again thank you

khamis c. on

Rating:

Customer did not leave a comment.

Brandon A. on

Rating:

Customer did not leave a comment.

alexandrou b. on

Rating:

Customer did not leave a comment.

Vincent D. on

Rating:

Waiting time inacceptable Saturday morning May 4 2019! With à réservation i still waited 50 minutes to retrieve my truck with only. 3 customers ahead of me. Unsufficient number of personnel at the Lachine location.

RODRIGUE K. on

Rating:

Customer did not leave a comment.

SUSAN S. on

Rating:

I was assigned this pick up location but would have preferred something closer. It took almost 2 hours to go and pick up u haul and return to apartment for the move.

serge y. on

Rating:

Customer did not leave a comment.

Germain C. on

Rating:

un pneu de degonfler lumiere qui ne fonctionne pas

Shenda T. on

Rating:

This was not my choice of pick up locations - but I was switched the day before my reservation. This wasn't convenient for me as added about an hour to my moving day driving.

Andre F. on

Rating:

Customer did not leave a comment.

Melanie D. on

Rating:

See comments in the other box.

marc b. on

Rating:

Staff not the most courteous or friendly but process was efficient

MELISSA T. on

Rating:

It would be very appreciated if you decided to learn French.

Gaetan T. on

Rating:

Customer did not leave a comment.

guylaine g. on

Rating:

J'étais très satisfaite, le prix raisonnable et je vous ai déjà recommander.

Stephanie M. on

Rating:

More staff in the morning. I was at your location over an hour just to pick up a dollym very frustrating. Staff was good, just not enough.

jean d. on

Rating:

Customer did not leave a comment.

louise T. on

Rating:

Return location was excellent and what we should expect,

Jason C. on

Rating:

the initial trailer i had reserved had no working lights and although it had been cleaned was un usable, the clerk found another trailer that had working lights, but it was muddy inside, since we were moving furniture i had to find a self car wash to hose out the interior before loading it.

JEAN M. on

Rating:

all went very good,and the lockers are very well done,and clean.

Paul Clifford B. on

Rating:

Very professional and very happy to have use their services.

Lorne M. on

Rating:

Staff was very pleasant and efficient. All the registration and billing was automated making the process quick and simple.

Sarkis K. on

Rating:

I’ve stored and now have used the Ubox twice. I’m extremely satisfied with Uhaul. From price to service and time frame. Excellent!!!

Francois G. on

Rating:

Staff was very helpful & friendly. washrooms were clean. Equipment was easy to access. Service was quick. not much else to add, only something really minor, like get the credit card tapping machine fixed.

danielle r. on

Rating:

tres bon service des gens tres compétent je le recommande

Ilie Marius M. on

Rating:

I did not get my final invoice by email.

nancy p. on

Rating:

Customer did not leave a comment.

richard r. on

Rating:

Customer did not leave a comment.

karina M. on

Rating:

Customer did not leave a comment.

Jacquot L. on

Rating:

Supert personnelle

sharon d. on

Rating:

They sent me a link to my phone when I was already at my destination to review any scratches and dents on the vehicle. When moving I didn't have time for this and also \i do not have data on my phone. So I didn't even verify. I think we should have done a walk around with the truck prior to leaving the yard. Also, we didn;t verify the fuel together.

Thomas B. on

Rating:

Customer did not leave a comment.

MARTIN C. on

Rating:

Customer did not leave a comment.

Henry S. on

Rating:

Great service from the gentleman who handled my request yesterday afternoon. Efficient, helpful and pleasant.

ANNE-MARIE M. on

Rating:

Erreur sur la facture, on me charge des couvertures et un outil que je n’ai pas commandé , ni eu . Le camion a été remis avec de l’essence au quart . Comme j’ai fait seulement 40 km , je reviens sans avoir fait le plein pour être chargé de ce montant seulement. Mais comme c’est en bas du quart on veut me charger 30. $ pour le service de l’essence . Ce qui aurait été sans frais, si le gadge avait été à plus du quart. Belle arnaque. Remettez tous les véhicules au clients au quart de Tink, et ils vont soit payer 30 . $ sans le voir, ou vont faire votre job pour remplir au quart et donner au client suivant avec la même logique .

Hahnemann C. on

Rating:

Customer did not leave a comment.

Gerard kader L. on

Rating:

Thank you for the service

donna m. on

Rating:

The place is clean and bright and safe. You bring your vehicle inside and unload or load. So far very happy with service and location.

Shimon F. on

Rating:

Francesca was very knowlagable professional and with a smile. Thank you!

donna m. on

Rating:

Customer did not leave a comment.

Kevin M. on

Rating:

Retour de location rapide

Manuel M. on

Rating:

No complain. Great personal and service. Thank you!

David L. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

Great place

Gabriel M. on

Rating:

Customer did not leave a comment.

helen w. on

Rating:

Very happy with your service. Thank you.

ALI F. on

Rating:

The only negative thing that I can say is It was a little far from my home!

ABDUL M. on

Rating:

A uhaul employee named Mr. Alexandre was rude to me when i returned the vehicle. He was lacking respect and he was trying to charge me 50 $ by claiming that the vehicle was not clean enough when returned. This was the first time someone treats me like this given that i do business with uhaul for a long time. The vehicle was clean and i had to pass the mop in front of the named employee so that he can be satisfied. I'm planning to complain to the manager of the store soon ( i believe her name is Mrs. Francesca). Regards.

romel d. on

Rating:

Friendly Service.

Lisa L. on

Rating:

The van worked well; however, the seats were covered in dog fur and the interior smelled of dog. As well, I had to wait 20 Minutes to return the vehicle as there was no one around. Customers were waiting inside to be served, but no personnel could be found.

marcel l. on

Rating:

Customer did not leave a comment.

Fabien D. on

Rating:

Customer did not leave a comment.

Francois L. on

Rating:

Customer did not leave a comment.

Andre s. on

Rating:

Customer did not leave a comment.

David-John P. on

Rating:

the out of hours return was ridiculous - the app required a lot of photos etc, get to the end and it does not work. Then you charge extra for gas when I know that the fuel gauge did not read what you said it was - but I am stuck out of town and cannot get there to contest it. Very very disappointed and will not use U haul again because of it.

Simon H. on

Rating:

I would have liked to receive to final bill by email. I saw that I was charged $40 more than what I planned, and I don't know why. A final bill with all the details explaining the surcharge would have been much appreciated.

Florin V. on

Rating:

Very professional and fast

Cristina M. on

Rating:

Customer did not leave a comment.

Louis B. on

Rating:

Customer did not leave a comment.

Guy R. on

Rating:

Customer did not leave a comment.

michel p. on

Rating:

Merci!

marc andre d. on

Rating:

Customer did not leave a comment.

SUZY D. on

Rating:

well maintained. Front desk people were wonderful

Patrick C. on

Rating:

Customer did not leave a comment.

Bernard E. on

Rating:

Customer did not leave a comment.

Stephan S. on

Rating:

Nice!

gloria l. on

Rating:

So happy I found you guys! Thank you for the excellent service ☀️

ian s. on

Rating:

The windshield wiper blades needed replacing. When used on the road in a snow storm they performed very poorly, especially on the passenger side. THIS IS A SAFETY HAZARD!

billy c. on

Rating:

ON ME FACTURE DES FRAIS 25$ + TAXES PARCE QUE IL Y A 1-2 CARTONS LAISSÉS DANS LE CAMION LLORS DU RETOUR ...AUCUNE MENTION SUR LE CONTRAT DE CETTE CLAUSE, DE PENALITÉ , JE VEUX ETRE REMBOURSER ..! JE SUIS VRAIMENT PAS DE BONNE HUMEUR ..DENISE VILLENEUVE 450-992-1414

Stephan S. on

Rating:

Customer did not leave a comment.

adeola a. on

Rating:

The staff were pleasance and the services okay. However, I would prefer that all the charges/fees are laid bare before the client before he/she start business with you.

jonathan a. on

Rating:

very satisfied customer !!! Will use your services again !!!

Psegga J. on

Rating:

The staff and services were friendly but not helpful. Words cannot express the frustration. I had so many issues with paying and even received mail incorrectly. Will not use this service again.

Gustavo B. on

Rating:

Great job!

Steve M. on

Rating:

The gentleman checking us in was exceptionally helpful and funny.

La Semaine D. on

Rating:

n/a

ANTOINE R. on

Rating:

tanks to the team

Ye X. on

Rating:

很棒

denis b. on

Rating:

really convenient

sallemine M. on

Rating:

perfect.

FRANCE H. on

Rating:

was really pleased with the whole experience: rental of storage space and truck rental

Jane P. on

Rating:

Excellent service on delivering the Ubox. Very appreciative of the staff to speak English to us. Thank you so much.

Michael G. on

Rating:

The rating I've given is for the u-Box I rented. I didn't use a storage facility.

Veronique L. on

Rating:

Good RV storage

lilian d. on

Rating:

Very helpful, if i ever need to store anything else i will be back. .. I definitely recommend Uhaul so simple when you have to move your things and everything is all in one location

SAMANTHA C. on

Rating:

Every staff member that I got to deal with was always very helpful and friendly. It was easy to access the Ubox and it was always ready upon my arrival. Big thank you to Alexandra, Chris & Sabrina!

Dona n. on

Rating:

The Gentleman that helped us could not do enough, and we were more than pleased.

Katherine B. on

Rating:

The most helpful team out of all Uhaul locations I've been too, and including the call centre.

Micheline L. on

Rating:

Employé tres poli . endroit tres propre. tres satisfaite

Shelli R. on

Rating:

Amazing staff!!! Hard workers Pleasant, helpful,friendly,informative...more than I've experienced at any other Uhaul facility Keep up the excellent work guys!!

simon c. on

Rating:

Excellent

Amrita k. on

Rating:

Hassle free moving :)

Serge J A. on

Rating:

Tour survey could have been in french

JAMES L. on

Rating:

J ai était servie par un employé que sont bon est jo ou Joseph il est très polies et courtois est très serviable un services à l’an clientel excellent je lui donne 10/10 pour sont excellent service

Clara L. on

Rating:

I found the customer service quite mediocre especially when it came to the delivery and pick-up of the U-Box containers. The U-Haul employee was not very communicative.

cynthia j. on

Rating:

I was very happy with the service i will recommend you to everyone i know looking for storage . Thank.

loubina m. on

Rating:

Good

Maroussia B. on

Rating:

Staff respectful and helpful. Took the time to answer all my questions patiently. Help me carry a purchase to my car because I had a baby in my arms. Overall happy.

Ran L. on

Rating:

Overcharged ~ $340 by mistake but it's ok sometimes errors do happen, but the effort needed to correct it is ridiculous. After ~10 long phone calls Uhual still hasn't provided any solution at all.

Istvan B. on

Rating:

In the high moving season (June, July), when the stuff was very busy, Telephone call, and waiting, could take 10 + minutes.

Thi D. on

Rating:

Impossible to get a hold of someone with regards to problems.

simon b. on

Rating:

J'ai bien aimer le service en générale pour le service reçu la seul choses qui ma surpris c'est qu'il ma pas bien informée pour le moi gratuit au sujet de storage mais pour le reste ça merci

Marie Louise K. on

Rating:

Very pleasant experience, very well organized and maintained. I appreciated the friendly service. The only thing I would recommend is perhaps more employees at the front desk.

Julien L. on

Rating:

Lack of communication I had to call several time to ensure Ubox delivery Back to Montreal, my Ubox was delivered 3 days after the expected date Did not receive any compensation so far

Patrice G. on

Rating:

Very nice

Toby W. on

Rating:

I arranged pick up of my Uboxes on Jul 21 but when I arrived with my movers my boxes were nowhere to be found and we were told by staff "not my department" - no follow up by the manager. Unacceptable.

Abdolkhalil B. on

Rating:

Xxx

JP M. on

Rating:

I'll do business with them again. Thanks

roberto m. on

Rating:

Ok

jude c. on

Rating:

It was the worst experience that I ever made in my life. I will never do any business with Uhaul anymore.

Johanie G. on

Rating:

J’aimerais vraiment être contacté par une personne qui s’occupe des plaintes. Nous avons vraiment eu une mauvaise expérience. 514 258 8400

Anne P. on

Rating:

J’ai loué des U-Box donc je ne peux commenté sur l’entrepôt, je n’y suis pas allée. Mais le service de location et la livraison était convenable.

Gissela M. on

Rating:

I felt VERY disappointed about U-haul box service. I booked my box in March and my contract says: "We will contact you to schedule the most convenient time for delivery". U-haul never gave me a call.

Braden H. on

Rating:

Everything was clean and organized and the staff was extremely helpful. Thank you!

amir z. on

Rating:

Very happy with my first experience.

mariette r. on

Rating:

Mauvais suivi client: prélèvement abusif de 250$ malgré le dossier clos pour le storage 103 uhaul Lachine (Mariette Raina). J’attends toujours que quelqu’un donne suite à ma requête.

nancy c. on

Rating:

The wait times on the phones are extremely excessive. The staff are excellent but the minimal staff on site can not be outside, in the storage facility, face to face and the phone simultaneously.

VINCENT B. on

Rating:

1

Daniel L. on

Rating:

Great facility