Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Top rate facility. The fact that carts are available for moving items was a real plus, in addition to having the ability to load and unload inside. The staff was very helpful and friendly. This facility is best in the area and seemed to have any size unit needed. The storage units themselves are well kept and monitored by staff so you know your items are secure.
The facility is clean and secure. I was shown how to access the building and taken to the storage unit after I set up the rental. It was really great that there were mattress carts and flat carts available to move items in and out of the building. A great experience overall.
The gentleman was very nice and curious. He offered a few goodies to real me in. I was happy with my service.
There was supposed to be a free months rent on storage if renting a uhaul. I believe we spent almost $2000 around December 1st and we asked about it February 18th and we never received it. David
Guys working there were wonderful. I can't recall his name but he was a former football player. Was great to deal with.
Don't have me confirmed to drop off the rental in Eau Claire on Hastings Way then change it on me saying I have to drop it off in Chippewa. THEN charge me 6 dollars for going over miles... only 6 dollars but come on, shouldn't be charging that.
The location was awesome and the employees where great. U-hauls app and website are absolutely garbage though. Would be nice if either one worked for check in
Very fast check-out is awesome
General Manager and staff are efficient and friendly. Have used this Uhaul service several times and never a bad experience.
Austin was wonderful! Super friendly helpful and very efficient!
My frist location we I was to pick up my trailer was not good. But the people at u haul took care of it and wow the people in chippewa falls wi were great. 5 âââââ
Quick, easy and good van! Thanks!
Very clean and easy to unload and load. An excellent place to rent a storage unit. Would recommend it to all.
Thank you!
Easy to move in, great unloading area that we could pull the 26’ truck into and stay warm and dry during the unloading process. Very nice facility.
Very friendly and efficient service. After reserving an enclosed trailer I arrived at 7:00 am to pick it up. Two employees hooked up the trailer, briefed me on the operation and features and I was on my way. Total time at the dealer was 10 minutes. Thanks uhaul.
Only one staff member for four customers who showed up at basically the same time. Did the best he could but it was stressful. Its a huge location with tons of equipment, but only one person there ruined what could have been a positive experience.
Employee was knowledgeably, friendly, and helpful
This is by far the best self-storage facility I have ever rented from. I highly recommend this one in particular to all those in need of this service. Great guys there, totally and for real they are!!
Make sure the gas is where it's says it is I had to put gas in right away !!!
First class and professional in every respect...Highly recommended.
Staff was friendly and helpful
Tell custom won't work and have a jack that works
No issues with drop off location
Thanks Paul and your staff for a clean and well kept facility.
The car hauler that I rented had serious alignment problems it was making my truck vibrate really bad to an unsafe amount. The Uhaul company I rented from would not let me do a 1way rental so I had to pay for an extra day. Why would you rent any equipment that couldn't be used only as a 1 way?
Fantastic experience. Best U Haul facility/store that I have seen.
Quick, easy return.
Rubber trim on drivers door kept coming off when opening door and the appliance dolly had a wheel that came off even before use. Junk equipment.
It is great having this Uhaul in town. We have used it numerous times and the staff is very friendly and helpful. They also seem to keep the equipment in great shape.
Very good experience. Thank you!
Pickup and drop off went flawlessly. Friendly employees. Will use your location again. Kris Hawke
Big location easy drop off & very clean & employee was very good
Very excellent too work with.
Nothing, very friendly, helpful staff
The entire transaction was perfect. Staff got me hooked up and on my way quickly!
U haul could not find my order at all. So very upset.. So the manager at the U haul on Hastings in Eau Claire Wisconsin went out of his way to accommodate the best he could. I didn't get the U box when I wanted but that manager was amazing. Thank you and God bless Lori Murray.
The app did not work when I tried to return my truck, resulting in a 25 min hold time for customer support. During that hold time, the message that kept playing gave me incorrect instructions, therefore resulting in further charges. Not impressed with that system
Reserved a trailer online for the Eau Claire location. Got an email telling me it was at the Chippewa location that morning. I do not check email often. When I made the reservation I was asked how to be contacted and I selected text - not email. I showed up at the Eau Claire location and was told it was at the Chippewa location. This could have been fixed by offering me another trailer for the same price. Though I checked in online, it still took 10-15 minutes to check in at the store. I will have to verify any future reservations and not bother checking in online.
Very nice!
The first trailer they hooked me up to the lights did not work, they caused a delay in my travels the lights should have been checked out prior to this to make sure were in working order. Luckily they had a second trailer that the lights were working on it.
Vert Satisfied, friendly service.
Absolutely great staff! I had to unexpectedly extend length of truck rental and they took care of it flawlessly!
demonstrate tightening & releasing straps on vehicle carrier.
everything went fine.
It all went so smoothly. I recommend this location
The CSR made our return painless, and very professional.
Asked specifically for a trailer that would haul a utv. Trailer didn't work ended up not being about to use it when I was 2 hours away. Couldn't return trailer to different uhaul without a huge cost. Very disappointed
I will always choose U-Haul over anyone as long as the prices stay where they are thanks
Dave and Ken were very helpful. The driver that delivered and picked up the u boxes was great!
Really slow to get in and out
The idea that I have to sacrifice space in the truck for pads and hand cart i don't want made me reconsider using you in the future.
I was charged a wrong destination charge of $156 for dropping off the auto transport trailer there. I was not told there would be such a ridiculous, yes ridiculous arbitrary charge for nothing more than dropping off a trailer. You all should be ashamed of doing that to any customer. I would have just dragged it with me on down to Milwaukee so I could enjoy the extra mileage charges which are also ridiculous.
The 26' moving truck smelled like gas pretty bad at first, but that seemed to go away throughout the day. May have been some gas over flow from whomever filled it up last. Truck rode pretty rough, but it was trusty and true and got the job done!
Have the trailer available where it was ordered from.
The U-Haul on Prairie View Road in Chippewa Falls is the finest U-Haul facility I have ever seen. Huge selection of trucks and trailers, all the supplies in stock, and the storage facilities are beyond compare: dry, clean, well-lit, secure and convenient. I would recommend them without reservation.
Excellent service every time I've rented equipment!
Nothing really. Two representatives were heading out the door coming to me as I parked the truck. Very helpful and efficient. Very spacious location which is nice.
Everything went smoothly as expected. No problems at all.
All of your staff, about 3 guys, were very friendly, helpful, and knowledgeable. I commend them all. Tom Docter
Everything was great
Fritz, Terry, & Paul always give awesome service. The others were not so warm in the past. These three men are outstanding and awesome. Thank you
Nice newer facility, friendly cooperative staff
Window on truck was not cleaned. Very little gas in truck. Dash board lights did not work.
While the facility and staff were wonderful at Chippewa Falls Location, U-Haul policy and impersonal customer service on a company level will have us never recommending or using their services again. We rented a unit for our college student, paid a year in advance, needed the unit until June 1st, and per policy had to pay the entire month of June, no prorating. $45 for one day. If storage is needed at a later date, we will for sure look for a company that values their costumers hard earned dollar and loyalty.
I took one star away because I did not receive a diskus lock that I thought was to be provided. Not a huge deal I just went out and bought one. Otherwise no problems.
The GM is a very nice guy. I live in Eau Claire and need a storage unit about once a year and I will only use the Chippewa Uhaul because it is clean and efficient.
I was quoted one price by an employee, which I will not name and then another employee raise the priceand let me think I was getting it for the lesser price until I went to sign the papers and it was put on my debit card! So everyone please beware! I called them as soon as I got back to my place and ended up having to accept the price that I was given. Everyone is really nice though.
Excellent service! Friendly customer service.
Too Expensive
Awesome set up and I really like the pull in and unload feature and the carts for customer use. The staff was very friendly and facility was clean.
Definitely the best storage facility I've ever had access to. Prices are fair and the facility very clean and welcoming. Love the unload garage area. Staff was right there to help and very respectful and checked in very smooth.
Idea great on paper not to mention recycling a large "out of business kmart store" and doing storage units ! Great idea . Until the moment comes to put ur ststuff in. A 2 room house would take forever because u have to cart small load to the equivelent of the back of kmarts. I would never use this place again due to th e serious hassle of carting in n out my stuff. A shame no doubt . Id cut atleast 1 pathway for a truck down th the middle with a couple branchs. Other then that im guessing it would fail
Very smooth process. Excellent customer service. Loved being able to pull truck inside and that carts were available.
The garage is a huge bonus. Being able to pull your vehicle inside out of the elements is a tremendous advantage. The location in Chippewa Falls is top of the industry.
Very helpful and nice staff. The building and storage unit was very clean and well maintained.
excellent all the way
Very good ! Easy to get in and out of. Clean, price ok with what they had to offer. I will use again if the need comes about .
All the staff that I encountered were friendly and willing to assist to make each visit memorable. The manager communicated the policy and procedures and always made sure the customer were satisfied
Great facility.
No issues
Guys were very helpful,even tho i was a little crusty after driving 7 hrs thru Indiana and Chicago. professional and efficient
unfortunately there was only one staff working, it was a very busy day, with approximately 8 customers in the hour and 15 minutes I was there. I returned later in the day for instructions.
My initial interaction was with Kevin. He assigned me a climate controlled unit, I didn't want. Paul Z credited me with 1 month free & a credit for the overage. Contact by phone is difficult.
TOO MANY COMPLAINTS TO LIST HERE!
Paul , manager is very competent and helpful
The drive-in stalls were large and well marked. Inside was well lit, felt very safe.
Love the new facility. My experience was great with moving in and out with one exception: the so called “music.” Stop playing it. A tape on book would be better. Silence is free.
Great service. Thank you! :)
Paul did a great job on finding us the perfect storage room and location.
Great
It was exactly what we needed moving out our college aged son.
The service was excellent. The staff was polite, friendly and courteous.
Very helpful, friendly. Very happy with my experience at u- haul
Not enough characters for me to fully express myself. Bottom line, the Chippewa Falls facility is top shelf in service and knowledge.
Very impressive operation.
Thank you for the clean storage unit. We’re ently moved to this area and needed a place to store stuff while we made the adjustment. Your place was close and handy. I recommend you to anyone Skutleys
We rented a truck and they gave it to use for 24 hours so it was great!
Paul & his team are simply AMAZING. Fantastic customer service from everyone there. Facility was always clean. All supplies were easily available for purchase. They are an asset to your Brand.
Very helpful and a very nice business
They were very helpful in getting us set up with a storage unit. The owner spent extra time answering all our questions. Very friendly staff, and great customer service!
Excellent service!
Quick response time. Professional and friendly
Nice people.
The GM Paul was very helpful and wiling to help. I would recommend people go to this store for rentals and storage.
N/A
Great on time service.
The facility, availability, friendliness of the staff, were all outstanding! I highly recommend this facility to anyone looking for storage or any other U-Haul services! Kimberly
Love this xtra clean and super huge storage facility. We also rented trailer and truck from Uhaul that made our move a very easy way get up here. This location in Chippew Falls is the best!!
I am very pleased with the storage unit and unloading/loading inside out of the weather elements.
Box was delivered late.
very professional and personable staff
Was charged a storage fee for the 3 boxes used for the move, even though the facility was not able to deliver the boxes due to not having a driver. I was told I would be reimbursed, still waiting.
I have never used this facility. However my experiences with uhaul were not overly pleasant, and this type of confusion was a major part of that. Very poor communication and understanding
Paul is a great and friendly person! I will rent again! Easy pickup and drop off! Thank you!
