U-Haul Moving & Storage of Lake Hallie

782 reviews

409 E Prairie View Rd   Chippewa Falls, WI 54729

(715) 720-0554

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(715) 720-0554

409 E Prairie View Rd
Chippewa Falls, WI 54729

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My frist location we I was to pick up my trailer was not good. But the people at u haul took care of it and wow the people in chippewa falls wi were great. 5 ⭐⭐⭐⭐⭐

Randall P. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Quick, easy and good van! Thanks!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Online Move In 
Rating:
5.0

Very clean and easy to unload and load. An excellent place to rent a storage unit. Would recommend it to all.

Renee J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Gary R.  |  Overall Experience 
Rating:
5.0

Thank you!

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Candius P. 
Rating:
5.0

Easy to move in, great unloading area that we could pull the 26’ truck into and stay warm and dry during the unloading process. Very nice facility.

sarah S.  |  First Impressions 
Rating:
5.0

Very friendly and efficient service. After reserving an enclosed trailer I arrived at 7:00 am to pick it up. Two employees hooked up the trailer, briefed me on the operation and features and I was on my way. Total time at the dealer was 10 minutes. Thanks uhaul.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Charles M.  |  Overall Experience 
Rating:
2.0

Only one staff member for four customers who showed up at basically the same time. Did the best he could but it was stressful. Its a huge location with tons of equipment, but only one person there ruined what could have been a positive experience.

Nathan E. 
Rating:
5.0

Employee was knowledgeably, friendly, and helpful

Douglas H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrina G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
5.0

This is by far the best self-storage facility I have ever rented from. I highly recommend this one in particular to all those in need of this service. Great guys there, totally and for real they are!!

Frankie A.  |  Overall Experience 
Rating:
5.0

Make sure the gas is where it's says it is I had to put gas in right away !!!

Jenie D. 
Rating:
5.0

First class and professional in every respect...Highly recommended.

Ronald C. 
Rating:
5.0

Staff was friendly and helpful

Calvin W. 
Rating:
1.0

Tell custom won't work and have a jack that works

Rex L. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Kelsey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
4.0

No issues with drop off location

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

lisa P. 
Rating:
5.0

Thanks Paul and your staff for a clean and well kept facility.

Gregory B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denny M. 
Rating:
2.0

Customer did not leave a comment.

Rachel C.  |  Overall Experience 
Rating:
2.0

The car hauler that I rented had serious alignment problems it was making my truck vibrate really bad to an unsafe amount. The Uhaul company I rented from would not let me do a 1way rental so I had to pay for an extra day. Why would you rent any equipment that couldn't be used only as a 1 way?

Carey H. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Fantastic experience. Best U Haul facility/store that I have seen.

Jay D. 
Rating:
4.0

Customer did not leave a comment.

Brenda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Quick, easy return.

Lyle P. 
Rating:
5.0

Rubber trim on drivers door kept coming off when opening door and the appliance dolly had a wheel that came off even before use. Junk equipment.

Michael W. 
Rating:
5.0

It is great having this Uhaul in town. We have used it numerous times and the staff is very friendly and helpful. They also seem to keep the equipment in great shape.

John L. 
Rating:
5.0

Very good experience. Thank you!

Steven T.  |  Overall Experience 
Rating:
5.0

Pickup and drop off went flawlessly. Friendly employees. Will use your location again. Kris Hawke

Kristine H. 
Rating:
5.0

Customer did not leave a comment.

barbara L. 
Rating:
5.0

Customer did not leave a comment.

Kasey L. 
Rating:
5.0

Big location easy drop off & very clean & employee was very good

Pamela P. 
Rating:
5.0

Very excellent too work with.

Charlotte C. 
Rating:
5.0

Nothing, very friendly, helpful staff

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Sidney E. 
Rating:
5.0

Customer did not leave a comment.

Monty H. 
Rating:
5.0

Customer did not leave a comment.

PETER F. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Tom W.  |  Overall Experience 
Rating:
5.0

The entire transaction was perfect. Staff got me hooked up and on my way quickly!

Michael E. 
Rating:
1.0

U haul could not find my order at all. So very upset.. So the manager at the U haul on Hastings in Eau Claire Wisconsin went out of his way to accommodate the best he could. I didn't get the U box when I wanted but that manager was amazing. Thank you and God bless Lori Murray.

lori M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Seth P. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Cal S. 
Rating:
5.0

Customer did not leave a comment.

Jack H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monty H.  |  First Impressions 
Rating:
3.0

The app did not work when I tried to return my truck, resulting in a 25 min hold time for customer support. During that hold time, the message that kept playing gave me incorrect instructions, therefore resulting in further charges. Not impressed with that system

Tina D. 
Rating:
4.0

Reserved a trailer online for the Eau Claire location. Got an email telling me it was at the Chippewa location that morning. I do not check email often. When I made the reservation I was asked how to be contacted and I selected text - not email. I showed up at the Eau Claire location and was told it was at the Chippewa location. This could have been fixed by offering me another trailer for the same price. Though I checked in online, it still took 10-15 minutes to check in at the store. I will have to verify any future reservations and not bother checking in online.

Scott J. 
Rating:
5.0

Very nice!

Mark K. 
Rating:
5.0

Customer did not leave a comment.

LAURAN L. 
Rating:
5.0

Customer did not leave a comment.

Leona B. 
Rating:
3.0

Customer did not leave a comment.

Mary C.  |  Overall Experience 
Rating:
4.0

The first trailer they hooked me up to the lights did not work, they caused a delay in my travels the lights should have been checked out prior to this to make sure were in working order. Luckily they had a second trailer that the lights were working on it.

Harry K. 
Rating:
5.0

Vert Satisfied, friendly service.

John T. 
Rating:
5.0

Customer did not leave a comment.

Mavis S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Absolutely great staff! I had to unexpectedly extend length of truck rental and they took care of it flawlessly!

JAMES A. 
Rating:
5.0

demonstrate tightening & releasing straps on vehicle carrier.

Richard B. 
Rating:
5.0

everything went fine.

Steven S. 
Rating:
5.0

It all went so smoothly. I recommend this location

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

JEANNE D. 
Rating:
3.0

Customer did not leave a comment.

ARACELI A. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Lisa F. 
Rating:
4.0

The CSR made our return painless, and very professional.

Brian G. 
Rating:
3.0

Asked specifically for a trailer that would haul a utv. Trailer didn't work ended up not being about to use it when I was 2 hours away. Couldn't return trailer to different uhaul without a huge cost. Very disappointed

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
3.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

I will always choose U-Haul over anyone as long as the prices stay where they are thanks

Mike B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea H. 
Rating:
5.0

Dave and Ken were very helpful. The driver that delivered and picked up the u boxes was great!

Christine K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca K.  |  First Impressions 
Rating:
3.0

Really slow to get in and out

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Steven T.  |  First Impressions 
Rating:
3.0

The idea that I have to sacrifice space in the truck for pads and hand cart i don't want made me reconsider using you in the future.

Todd M. 
Rating:
4.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Jenessa N. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE H. 
Rating:
4.0

Customer did not leave a comment.

Carol W. 
Rating:
4.0

Customer did not leave a comment.

Todd M.  |  Overall Experience 
Rating:
1.0

I was charged a wrong destination charge of $156 for dropping off the auto transport trailer there. I was not told there would be such a ridiculous, yes ridiculous arbitrary charge for nothing more than dropping off a trailer. You all should be ashamed of doing that to any customer. I would have just dragged it with me on down to Milwaukee so I could enjoy the extra mileage charges which are also ridiculous.

Chad S. 
Rating:
4.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

The 26' moving truck smelled like gas pretty bad at first, but that seemed to go away throughout the day. May have been some gas over flow from whomever filled it up last. Truck rode pretty rough, but it was trusty and true and got the job done!

Erica K. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

Wendy S.  |  Overall Experience 
Rating:
4.0

Have the trailer available where it was ordered from.

Todd O. 
Rating:
5.0

The U-Haul on Prairie View Road in Chippewa Falls is the finest U-Haul facility I have ever seen. Huge selection of trucks and trailers, all the supplies in stock, and the storage facilities are beyond compare: dry, clean, well-lit, secure and convenient. I would recommend them without reservation.

Katherine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

Jayne A. 
Rating:
4.0

Customer did not leave a comment.

Jonathan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannine K. 
Rating:
5.0

Excellent service every time I've rented equipment!

Jon L. 
Rating:
5.0

Nothing really. Two representatives were heading out the door coming to me as I parked the truck. Very helpful and efficient. Very spacious location which is nice.

Craig K. 
Rating:
5.0

Customer did not leave a comment.

AMANDA D. 
Rating:
5.0

Everything went smoothly as expected. No problems at all.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
3.0

Customer did not leave a comment.

Lewis S. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Very Professional.

DUANE B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

have more people working than 1. Waited behind a few customers that were storage renters and also picking up or dropping off when I had an appointment for pick up. Same thing happened when dropping off.

BRETTON S. 
Rating:
5.0

Customer did not leave a comment.

Dawn G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn G. 
Rating:
4.0

Have the store worker go through a walk around with you when pick up the U Haul truck

Charles K. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Great service. Easy in and out.

Tom T. 
Rating:
5.0

Customer did not leave a comment.

Julius L. 
Rating:
4.0

Need more then one person working.

Lance C. 
Rating:
5.0

Customer did not leave a comment.

Natalie E.  |  Overall Experience 
Rating:
5.0

All of your staff, about 3 guys, were very friendly, helpful, and knowledgeable. I commend them all. Tom Docter

Tom D.  |  First Impressions 
Rating:
5.0

Everything was great

Arthur S.  |  Overall Experience 
Rating:
5.0

Fritz, Terry, & Paul always give awesome service. The others were not so warm in the past. These three men are outstanding and awesome. Thank you

Charlene U.  |  First Impressions 
Rating:
5.0

Nice newer facility, friendly cooperative staff

Carl M.  |  First Impressions 
Rating:
4.0

Window on truck was not cleaned. Very little gas in truck. Dash board lights did not work.

Donna V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachel C.  |  First Impressions 
Rating:
3.0

While the facility and staff were wonderful at Chippewa Falls Location, U-Haul policy and impersonal customer service on a company level will have us never recommending or using their services again. We rented a unit for our college student, paid a year in advance, needed the unit until June 1st, and per policy had to pay the entire month of June, no prorating. $45 for one day. If storage is needed at a later date, we will for sure look for a company that values their costumers hard earned dollar and loyalty.

Justin P.  |  Overall Experience 
Rating:
4.0

I took one star away because I did not receive a diskus lock that I thought was to be provided. Not a huge deal I just went out and bought one. Otherwise no problems.

Natalie C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mike W.  |  First Impressions 
Rating:
5.0

The GM is a very nice guy. I live in Eau Claire and need a storage unit about once a year and I will only use the Chippewa Uhaul because it is clean and efficient.

Blake G.  |  First Impressions 
Rating:
2.0

I was quoted one price by an employee, which I will not name and then another employee raise the priceand let me think I was getting it for the lesser price until I went to sign the papers and it was put on my debit card! So everyone please beware! I called them as soon as I got back to my place and ended up having to accept the price that I was given. Everyone is really nice though.

Linda S.  |  First Impressions 
Rating:
5.0

Excellent service! Friendly customer service.

Kelly B.  |  Overall Experience 
Rating:
3.0

Too Expensive

Jon P.  |  Overall Experience 
Rating:
4.0

Awesome set up and I really like the pull in and unload feature and the carts for customer use. The staff was very friendly and facility was clean.

Holly B.  |  First Impressions 
Rating:
5.0

Definitely the best storage facility I've ever had access to. Prices are fair and the facility very clean and welcoming. Love the unload garage area. Staff was right there to help and very respectful and checked in very smooth.

Alexandrea E.  |  First Impressions 
Rating:
2.0

Idea great on paper not to mention recycling a large "out of business kmart store" and doing storage units ! Great idea . Until the moment comes to put ur ststuff in. A 2 room house would take forever because u have to cart small load to the equivelent of the back of kmarts. I would never use this place again due to th e serious hassle of carting in n out my stuff. A shame no doubt . Id cut atleast 1 pathway for a truck down th the middle with a couple branchs. Other then that im guessing it would fail

kyle o.  |  Overall Experience 
Rating:
5.0

Very smooth process. Excellent customer service. Loved being able to pull truck inside and that carts were available.

Margaret J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry E.  |  Overall Experience 
Rating:
5.0

The garage is a huge bonus. Being able to pull your vehicle inside out of the elements is a tremendous advantage. The location in Chippewa Falls is top of the industry.

Carrie H.  |  Overall Experience 
Rating:
5.0

Very helpful and nice staff. The building and storage unit was very clean and well maintained.

Eric S.  |  First Impressions 
Rating:
5.0

excellent all the way

Paul K.  |  Overall Experience 
Rating:
5.0

Very good ! Easy to get in and out of. Clean, price ok with what they had to offer. I will use again if the need comes about .

Dean C.  |  Overall Experience 
Rating:
5.0

All the staff that I encountered were friendly and willing to assist to make each visit memorable. The manager communicated the policy and procedures and always made sure the customer were satisfied

Erinn Z.  |  Overall Experience 
Rating:
5.0

Great facility.

lynne c.  |  Overall Experience 
Rating:
5.0

No issues

Gayle T.  |  Overall Experience 
Rating:
4.0

Guys were very helpful,even tho i was a little crusty after driving 7 hrs thru Indiana and Chicago. professional and efficient

kyle o.  |  First Impressions 
Rating:
3.0

unfortunately there was only one staff working, it was a very busy day, with approximately 8 customers in the hour and 15 minutes I was there. I returned later in the day for instructions.

Brenda B.  |  First Impressions 
Rating:
3.0

My initial interaction was with Kevin. He assigned me a climate controlled unit, I didn't want. Paul Z credited me with 1 month free & a credit for the overage. Contact by phone is difficult.

Jeanne J.  |  First Impressions 
Rating:
2.0

TOO MANY COMPLAINTS TO LIST HERE!

Ojars Z.  |  Overall Experience 
Rating:
5.0

Paul , manager is very competent and helpful

elizabeth o.  |  Overall Experience 
Rating:
5.0

The drive-in stalls were large and well marked. Inside was well lit, felt very safe.

Mel O.  |  Overall Experience 
Rating:
5.0

Love the new facility. My experience was great with moving in and out with one exception: the so called “music.” Stop playing it. A tape on book would be better. Silence is free.

Will S.  |  Overall Experience 
Rating:
5.0

Great service. Thank you! :)

CHRISTY F.  |  Overall Experience 
Rating:
5.0

Paul did a great job on finding us the perfect storage room and location.

Liz P.  |  First Impressions 
Rating:
5.0

Great

Tommy G.  |  Overall Experience 
Rating:
5.0

It was exactly what we needed moving out our college aged son.

Patrick L.  |  Overall Experience 
Rating:
5.0

The service was excellent. The staff was polite, friendly and courteous.

Douglas F.  |  First Impressions 
Rating:
5.0

Very helpful, friendly. Very happy with my experience at u- haul

John T.  |  First Impressions 
Rating:
5.0

Not enough characters for me to fully express myself. Bottom line, the Chippewa Falls facility is top shelf in service and knowledge.

Ralph S.  |  First Impressions 
Rating:
5.0

Very impressive operation.

Jim D.  |  First Impressions 
Rating:
5.0

Thank you for the clean storage unit. We’re ently moved to this area and needed a place to store stuff while we made the adjustment. Your place was close and handy. I recommend you to anyone Skutleys

James S.  |  Overall Experience 
Rating:
5.0

We rented a truck and they gave it to use for 24 hours so it was great!

Tia A.  |  Overall Experience 
Rating:
5.0

Paul & his team are simply AMAZING. Fantastic customer service from everyone there. Facility was always clean. All supplies were easily available for purchase. They are an asset to your Brand.

Teresa N.  |  Overall Experience 
Rating:
5.0

Very helpful and a very nice business

lynne c.  |  First Impressions 
Rating:
5.0

They were very helpful in getting us set up with a storage unit. The owner spent extra time answering all our questions. Very friendly staff, and great customer service!

Heather M.  |  First Impressions 
Rating:
5.0

Excellent service!

Geralyn F.  |  First Impressions 
Rating:
5.0

Quick response time. Professional and friendly

KELLY W.  |  Overall Experience 
Rating:
5.0

Nice people.

Tong L.  |  Overall Experience 
Rating:
5.0

The GM Paul was very helpful and wiling to help. I would recommend people go to this store for rentals and storage.

TERRY Z.  |  First Impressions 
Rating:
5.0

N/A

Dean C.  |  First Impressions 
Rating:
5.0

Great on time service.

Brenda H.  |  Overall Experience 
Rating:
5.0

The facility, availability, friendliness of the staff, were all outstanding! I highly recommend this facility to anyone looking for storage or any other U-Haul services! Kimberly

Kimberly R.  |  Overall Experience 
Rating:
5.0

Love this xtra clean and super huge storage facility. We also rented trailer and truck from Uhaul that made our move a very easy way get up here. This location in Chippew Falls is the best!!

Steve G.  |  Overall Experience 
Rating:
5.0

I am very pleased with the storage unit and unloading/loading inside out of the weather elements.

Adelaide F.  |  Reservation 
Rating:
2.0

Box was delivered late.

Emily B.  |  Overall Experience 
Rating:
5.0

very professional and personable staff

Gary B.  |  Overall Experience 
Rating:
2.0

Was charged a storage fee for the 3 boxes used for the move, even though the facility was not able to deliver the boxes due to not having a driver. I was told I would be reimbursed, still waiting.

Pablo T.  |  Overall Experience 
Rating:
1.0

I have never used this facility. However my experiences with uhaul were not overly pleasant, and this type of confusion was a major part of that. Very poor communication and understanding

Megan F.  |  Overall Experience 
Rating:
5.0

Paul is a great and friendly person! I will rent again! Easy pickup and drop off! Thank you!

diane A.  |  Overall Experience 
No reviews have been submitted for this location.

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