Customer Reviews for U-Haul Moving & Storage of Lake Oswego

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lake Oswego

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john p. on

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All good but the check-in process was delayed by apparent lack of staffing as I waited 15 minutes for any staff to enter to help & a customer returning a trailer said he'd waited 10 minutes prior to me. Otherwise all good.

Lianna D. on

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Customer did not leave a comment.

Rebekah O. on

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I just wanted to say that the person who I picked up from was great...very friendly and knew exactly what she was doing-very painless. When I dropped off I was a couple minutes past closing and tried to use the app to check my rental back in. It wouldn't work and the employee stayed after to try to help me and when we couldn't figure it out he checked me in on his electronic tool...I REALLY appreciated his help and kudos to having such excellent employees....say thanks again to them!

Patrick K. on

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I’m very disappointed in the billing . I was told by the general manager that the mileage was .89 per mile yet when I bring my truck back tonight I’m billed incorrectly . I would appreciate a way better accounting and not an added 100 miles billed to my card . Plus the second to last time , I was billed for insurance when I never wanted it in the first place . I wish you would credit that charge as well . In the past everything was just right but now it seems Mickey Mouse is checking my truck in and is freelancing, the billing. Please issue the credits appropriately not as if I’m not watching the billing after returning the truck. Thank you

eric c. on

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Steven M. on

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Bill W. on

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Online app was super convenient. Drop off was literally parking and letting person know I was done! Way different experience than I remember with U-Haul of old.

DOUG V. on

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It took 20 minutes to use the app to pick up the van. That's okay. However, the time the van is due back should start from the time driven off the lot, not the pickup time set. This was an extra stress to the day I didn't need. Other than that, great vehicle.

Yena L. on

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The Spanish girl associate I can’t remember her name but she was condescending and very rude will not come back to this location again

Joyce G. on

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Sandra J. on

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Better communication about returning the equipment. I was not told about having to take pictures of my dash board with mileage. I had already put my keys in the drop box. It was quite frustrating to get charged an extra 20$ because of the failure to communicate. Instructions should be on the receipt.

cynthia g. on

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John R. on

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Timothy J. on

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tyler c. on

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Associate thAt helped me was professional and helpful. I didn’t have a reservation but he made my experience smooth and easy. Happily moved in!

Emily S. on

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Robert is the best manager. There is always someone to help me, quick service, efficient and friendly. I rent a couple times a week and am always impressed! thanks for a great experience!

Robert L. on

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KRISTINA C. on

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The Portland location was wonderful. The Murrieta location has been AWFUL and turned what would have been a 5 star review into a 1 Star. PLEASE HAVE SOMEONE FROM CORPORATE CONTACT ME. The supervisor here won’t even take my call when she’s sitting right there. I need resolution ASAP.

BELDAVID T. on

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Unfriendly staff. Rushing in explaining the contract. I rented for four hours and he told me to return it by 5:30 pm. I returned it shortly after 5 pm and one of the guy there asked me to do online check in with my computer. I don't have access to a computer or phone to check in. I placed the key in the drop box. I later was charged with an additional $20. That's unnreasonable because I returned it before 5:30 pm.

maria b. on

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Very easy to rent my storage space!

Joseph S. on

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The general manager needs to have a more customer-friendly attitude and tone of voice.

gabriella c. on

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super convenient, we walked in without a reservation and got exactly what we were looking for! great service!

Pat K. on

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Love this place. Been here several times and I would recommend to family and Friends any day! They always take care of me and this time the general manager did. Thanks

Kathryn G. on

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Janus M. on

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I only discovered that the 10' truck I rented didn't have a ramp included after I arrived at my moving site. I tried to reach the location I rented the truck from, but no one ever did call me back. THEN, when I returned the truck that evening, I was charged 20$ for returning it "after hours", even though I wasn't made aware that returning it in the evening would cost me even more money.

Nancy L. on

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Robert C. on

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I was charged a late fee for no reason. I turned my truck in during g business hours. Besides, I could have turned it in after they closed and still had it back by the 24 hour rental window. So why was I charged a late fee? Ok, so they claim to refund my money but it will take 3-5 business days depending on my bank. So now it’s my banks fault for the 3-5 day window of refunding my money. Seems shady?

Susan J. on

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Have a patient and knowledgeable employee be on hand

Dana C. on

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Customer did not leave a comment.

ben y. on

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the anchor point for tie downs were weak and broke. my things were pushed to the back of the box.

wendy m. on

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Truck was broom clean but otherwise dirty floors in the hauling area. If your want to haul nice items I would not recommend Uhaul. Truck cabin was dusty. Glad I did not have to drive or ride.

Dale S. on

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Customer did not leave a comment.

GARY S. on

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Fast. Friendly. Clean. Convenient.

Robert M. on

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Friendly and efficient. Another great LO U Haul experience.

ben b. on

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Good service overall but service at the end left a sour taste. One employee said we were eligible for a free truck deal, manager vetoed. Manager said we were moved out but didn’t actually do it.

brandon s. on

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They help out a lot

Matt R. on

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Thank you

Amanda Lorraine j. on

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The staff has an extraordinary and voluminous amount of talent in providing Ubox-specific service---in terms of arranging it and ensuring it's rendered. Their facility is phenomenal in presentation.

LEONARD M. on

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Great experience!! Will rent from u-haul again!! Thanks

daina s. on

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Angelina was very helpful in explaining all of Uhaul’s policies and procedures. She waited patiently while I filled out form. I am relocating from another nearby storage facility.

Leillanie Y. on

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The young woman who helped us was awesome! It was Tuesday July 31 around 6pm. Keep up the good customer service.

Kristen P. on

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The staff that helped us was very short and told us she could no longer help us because she was off work now and we would need to come back to access our storage unit. She also was crying.

cynthia w. on

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When we checked out the staff was unable to tell us what our final charges would be we had to give our credit card info and wait to see how much we would be charged. We still have not been contacted

Linnie T. on

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I love your accommodations. They are everything I could possibly ask for. But your computer and/or accounting system has been a constant source of frustration.

Mike H. on

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Staff was very helpful, facility is clean.

KRISTI R. on

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Robb is a dedicated manager and hard worker. give him a raise!

Joseph M. on

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Thank you !

terri n. on

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Excellent in every respect..

Nicole N. on

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Everything worked out perfectly! I got a drive up unit like I wanted and both employees who helped me were patient and kind in accommodating me with my storage needs. Greatly appreciated!

john a. on

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very friendly and professional

Gary S. on

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Robert was professional and organized in all facets of my reservation and execution of the truck and storage unit rental. Clean and modern facilities too. Highly recommended.

Destry S. on

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Rob is very organized, professional and friendly. My move had a lot of moving components that were stressful. Returning my truck and renting a storage shed was smooth and not-complicated.

Blake m. on

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So

Elizabeth L. on

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Made resrvns before spending 90 mins+ @ facility to pick up truck & storage, which unit was unavailable after walking all way out to find a lock on it! Re-do then saw charged more than rsvn price.

LESTER S. on

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We were impressed at how well kept and nice the facility was.

Elizabeth L. on

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I came earlier than sched. to get truck & storage; it took over an hour. Call made prior told me differently - unit reserved had another lock, price was higher & access hours less. Move incomplete

JUDY M. on

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Great customer service. Easy access to my RV.

Michael S. on

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I did not visit the Lake Oswego location. All interactions were by phone except for the delivery/pickup lady. Everyone was professional, efficient and pleasant. Thanks for the excellent experience.

Maurice C. on

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no comments

Michael A. on

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Your storage unit system is bad. You have to bring all your stuff through a small "man door" !! Instead of using my "free" unit I went to "public storage" across the street and paid them $185.00 !!

Ingrid B. on

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Tammy was great. she delivered and did pick up of our 1 U box that came from Tucson AZ to Lake Oswego offices. So we did not come into office. But she was very professional and effecient.

Jeanene P. on

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Manager : Robert Personable and professional . A joy to deal with . His staff is wonderful too.

Susan T. on

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Very friendly staff, thank you! Go woman power!

KEN G. on

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Best storage I've ever experienced. The indoor access is wonderful -- to not have to unload in the rain is a great experience.

Lorie J. on

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Very nice and helpful employees. Process was simple.

Suzanne R. on

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The manager Robert went above and beyond in helping me and I truly appreciate him and his staff and their assistance.

Lloyd L. on

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UBox service delivery and pickup was excellent!

Amal c. on

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Very helpful,, Tyron went Above and beyond helping and make my moving process easy. Thank you.

Jessina M. on

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We had great service. The facility is new and clean. The manager was more than helpful and we would recommend this uhaul location.

Brian H. on

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Staff was very helpful, place was very clean and well lit.

JOHN M. on

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After doing business here for over three years, I would not return or rent anything from here again. Unresponsive, robotic and impersonal. Tigard is just up the road.

Tedde M. on

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Thanks for your assistance. Everyone was helpful and friendly.

PHIL L. on

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thanks for help with delivery of my u-boxes

Robin G. on

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Rough in the begging but ended well

Henry M. on

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Excellent service. Robert made the process quick and simple.

Patricia R. on

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Great service thank you. Only the hrs were hard to not be able to access. After 7. Other then that great service thank you

John M. on

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Robert and his team are top notch! I shall definitely recommend them! John McCormick

brenda b. on

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What a bunch of really great people! Must have a great boss.

Nancy R. on

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The storage temperature was perfect, and the facility was clean and secure. The ability to drive through and park inside was great. I would highly recommend this place.

PAUL J. on

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Very good to work with

Shannon M. on

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The storage facility was top notch!!! The U-Box was perfect for our move since it took so long for our house to close. I’d definitely recommend to a friend.

Kelley K. on

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Great

Shannon M. on

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Robert was fantiastic and very informative. Their storage was the cleanest I’ve ever seen. Being able to pull my entire U-Haul into the building to unload was surprising and perfect!!!

Austin P. on

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A great facility with great staff.

Talismae M. on

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One of the best storage and uHaul places ever!

Bob R. on

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Very good service

Joshua B. on

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Amazing customer service. I had U-boxes shipped to this location from out of state and both the office staff and delivery driver were amazing. The staff were flexible with my delivery limitations.

Teresa P. on

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I only talked to personnel by phone, did not see their physical facility. Fourth person I talked to very helpful and friendly and delivery driver of boxes helpful. Boxes arrived on time.

mark v. on

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The driver who delivered the ubox was polite, friendly, and very smart about her job. I do not know her name but she did a great job. The driver who picked up the empty box was just as good.

rennie b. on

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My belongings were very well protected and it was easy to access them as I made the move here from Ohio.

jane E. on

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Even though short a driver, showed up in time

Kelley K. on

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Very friendly and hassle-free

Sean K. on

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Fast and friendly Thanks

Belinda A. on

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Melinda was super helpful and friendly, even gave us her clicker when ours didn't work the entry gate. She helped us set up auto pay too. We returned with our completed form and the next girl was rude

nancy n. on

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Robert, Amber and Crew: absolutely phenomenal. From the cheerful welcome after cross country trip in a 16' U-haul truck till signing out of the beautiful rental space: awesome. Thank you Robert!

Mikalan M. on

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I’ve worked with all the locations West of Portland, both for storage and truck rental needs. This is by far the best manager. Robert exceeded my expectations. His staff is great as well.

MARIA B. on

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no comments

mona k. on

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We had an awesome experience with you...

Ian G. on

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Clean, quick, and efficient.

janet c. on

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Did not visit the storage facility. Uboxes were delivered to my home address on time, in good condition. there were no issues. The woman who unloaded from the delivery truck was AWESOME.

ALEX S. on

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Great service!

Talismae M. on

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The manager was awesome to me. Very welcoming and explained so much!

kathy s. on

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Thank you all for making my move a smooth one!!!

Helen C. on

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I had a very good experience with my U-Pack. Staff and Movers were so helpful and Friendly.

Steven W. on

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Great

Susana C. on

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excellent store

David V. on

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P

Cameron R. on

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great location

Joseph H. on

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Great and friendly from everyone (especially manager). You can drive your trailer/truck inside the building and access your storage unit, you're protected from the snow or the rain. You'll love it.

Suzanne L. on

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Clerk was exceptionally friendly and helpful. I wish I could remember his name. He should be mentored and trained for management.

Mikhel H. on

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Though I did not go to the physical facilities, my ubox was delivered super promptly (a bit early, in fact) and the driver was incredibly helpful. Wonderful experience.

Ginnell C. on

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Very helpful and friendly staff!! Totally recommend the place.

Amanda W. on

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The storage pods are an excellent idea. A complete life saver to work as temporary storage. Super prompt, friendly and professional staff.

Rebecca M. on

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N/a

charlize g. on

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I moved out of my unit and continue to get charges, emails and letters. I received a letter that I was past due. I called multiple times to avoid this the front office yet it was never corrected.

james h. on

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Gave me the option to accomplish a very difficult task easily. Thanks

Bird C. on

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Very good experience.

Douglas H. on

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Efficient

Kenneth H. on

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I entered the facility at the end of March of 2018, I didn’t have any trouble with the facility until after they hired me, and didn’t have the common decency to train me properly, due to laziness.

Lorna Yvonne M. on

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I have been there several times for the past three months and I have been treated very respective and kind I would wish more people would be like the staff there especially the manager

Sarah L. on

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Would use again

tony s. on

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pod driver and coordinator were extremely helpful!!

Karin A. on

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I didn’t go to the storage site, but pick up, moving, and delivery were all wonderful. Thank you for making my interstate move pleasant and easy!

Stephen D. on

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We did not actually visit the storage facility as we did UBoxes. The delivery and pick up of UBoxes was well communicated and well done. Kudos!

Ranata C. on

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Both agents I talked to were very helpful, professional and friendly. Thank you.

Mike M. on

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Excellent

Glenn H. on

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Excellent customer service during scheduling, drop off and pickup!

mika o. on

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Great place with helpful people. Explained the whole process clearly and gave excellent advice

deborah l. on

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I can't comment on the facility, you should input n/a for delivery. I can say that Shay was BEYOND AMAZING! Our experience in CA was not a good one! She made certain our delivery was smooth.

Marsca v. on

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I had to deal with Portland because our local office did not have the pod i needed. no one ever knew what was going on. couldnt correct the spelling of my name.

Linda D. on

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Appreciated safety and cleanliness of facility

Curtis C. on

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Great!

Diedre S. on

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Everyone was helpful and courteous. Nancy went above and beyond to help me keep track of things and keep the move on track. Thanks!

sarah f. on

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UHaul made a cross-country move easy and painless. My belongings were able to stay in storage until I was ready to move into my new home. The staff were friendly and worked to meet my needs.

jack r. on

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Great place for storage of our RV.

Don B. on

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The uboxes need more tie down points. The 4 on the walls is not enough

Tana S. on

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I did not have a good experience with Ben the "ubox manager" as he proudly announced to me when telling me that he put my box away because I didn't show up as instructed per the email. Robert is GREAT

Amber A. on

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Customer service here is FANTASTIC, Indoor load/unload is perfect in Oregon, and this place is SECURE!!!