Customer Reviews for U-Haul Moving & Storage of Lake Square

5170 reviews

10128 US Hwy 441   Leesburg, FL 34788
(North of the Lake Square Mall)

(352) 728-4058

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(352) 728-4058

10128 US Hwy 441
Leesburg, FL 34788
(North of the Lake Square Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The only thing i did like there was no spare tire

Mark S. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

ATTOINE W. 
Rating:
4.0

Customer did not leave a comment.

SHARON C. 
Rating:
5.0

All the emplees are great, but that store has a latin employe, i thinks his name is nestor, hes super great... 5 stars to him, from a puertorrican girl jiji

Roberto C.  |  Overall Experience 
Rating:
5.0

Lady at the counter was competent, and respectful.

DONN S. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

Rosanne D. 
Rating:
5.0

Customer did not leave a comment.

Mavis K. 
Rating:
5.0

Great markings for return of trailer. Representative was friendly and fast as our return was completed in minutes! Very friendly and helpful.

Randy J. 
Rating:
3.0

Customer did not leave a comment.

GEARY M. 
Rating:
5.0

Busy Saturday maybe schedule another clerk to be working

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA A. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Manager and assistant manager were very great to work with. Extremely nice and friendly. They were very knowledgeable and willing to help in any way. Made my experience with u haul a great one. Give them both a bonus

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen A. 
Rating:
5.0

Thanks Matt

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

JEFF C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

It is almost impossible to communicate with the correct person. I have spent as long as 45 minutes on hold and frequently (at least 8 times) held on the phone for 20 minutes. When I finally get through, it is to someone that can't directly help me. every single time (except 1) that I was told they would call me back I had to call them. I never received a call back as I was promised. The emails frequently had the wrong number of U-Boxes listed requiring me to take more time to call and verify. Your receipts are confusing again, requiring additional phone calls and time on hold. I was originally told my u-boxes would arrive on the 12th, but after they were loaded I was told the 16th. so I changed all my plans for movers and travel, then the boxes arrived on the 1st!.. I understand things can change during shipping, but WOW. I had to have my loaders pick up the boxes because the U-Haul truck broke. There was no back up plan for this contingency, which is terrible. In the metro Detroit area, there should be a way to cover for things like 1 broken truck.. U-Haul did make right and covered the cost. However I spent many stressful hours on the phone working this out, as did my moving help company. In the end, my goods arrived (early), but the process of getting it completed took 10 years off my life. Although everyone was polite and friendly on the phone, it was so difficult to accomplish anything. your website NEVER worked correctly and nothing seem to get accomplished correctly with one call.

PHILLIP S. 
Rating:
5.0

Your staff was friendly and courteous. Thank you.

Dorothy F. 
Rating:
5.0

The lady was a very nice working customer service

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

COREY E. 
Rating:
5.0

Customer did not leave a comment.

GREGGOR Z. 
Rating:
5.0

Great job Katherine

HADLEY S. 
Rating:
5.0

Customer did not leave a comment.

SONJA T. 
Rating:
3.0

The truck we rented had a water leak in the roof somewhere and we had some things damaged. When I returned the truck, there was no concern for my damage. The U-Haul rep just said they'd have to check out the truck.

STEPHEN B. 
Rating:
5.0

They honored my reservation even though it was made at another location. Talk about going above and beyond. Thank you U Haul

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

EUGENE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Busy but efficient.

CECIL S. 
Rating:
4.0

Customer did not leave a comment.

RONALD T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PARTRICIA N. 
Rating:
5.0

Not much to improve ..everyone was very helpful polite and friendly..

JAMES A. 
Rating:
5.0

Great service super friendly crew members

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

jeff R. 
Rating:
5.0

Vicki was fabulous with her delivery of our containers and the pick up! Very professional and explained everything and texted us with updates and kept us informed. Very happy with our experience

Tina D. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

None. Keep up the good work.

RICHARD R. 
Rating:
5.0

The staff working here are very friendly and helpful.

VICKIE G. 
Rating:
5.0

Service at the location was excellent. However, customer service (call) needs improvement badly. I had to call twice and they never responded; in one of the calls I waited over 1/2 hr.

JOSE M. 
Rating:
5.0

Update the computer system. It was the only slow part of that store. All the employees and especially Catherine were all working very efficiently.

JOHN P. 
Rating:
5.0

Well maintained truck...Friendly and professional staff Good stuff

James J. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

Prompt and Efficient Service

Steven M. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
4.0

Customer did not leave a comment.

Jeff M. 
Rating:
3.0

Customer did not leave a comment.

JORDAN N. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
3.0

Trailer had sand and concrete on the side. I did not effect performance

Carl F. 
Rating:
3.0

There was a very long line at check-in time and only 2 people working behind the counter. Seems that, since they knew they had so many people schedule for the same pick up time, they should of had more staff.

Jacqueline M. 
Rating:
5.0

This was the best uhaul experience ever! Whoever the woman is that helped us was amazing! She was clear and concise! Super efficient. We felt so comfortable we chose that location for our storage unit. She is the reason this location is a success! I hope she is recognized and paid accordingly.

Noah W. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

The young lady named Sky was very attentive, great customer service great demeanor

Sergio Q. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

My truck was ready on time. Good experience.

STEPHEN P. 
Rating:
2.0

The ramp to well up and down to load and unload years ago used to be much longer and NOT STEEP. VERY DANGEROUS BE VERY CAREFUL WHEN WALKING DOWN THERE IS A GREAT CHANCE YOU COULD FALL OR TRIP. OSHA should look into this. You should look into other companies first. This is definitely not a SAFE RAMP. TOOOOO STEEP

MARK D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
1.0

Its not 19 dollars a day like they say 320 for 16 day they charged me 10000 dollars sad

JOSEPH N. 
Rating:
5.0

Very pleasant experience.

ROBERT S. 
Rating:
5.0

Ask to credit my account for the 24 blankets they said the other people on the other end should have done it ,, not their problem. I said U haul is u haul they said call and complain , I said no I will not use you in the future, that is up to you was the response

JOE R. 
Rating:
5.0

Was really easy to pull. If I need to use one again I will definitely get one at this location

LILLIAN G. 
Rating:
5.0

Customer did not leave a comment.

Loren W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Ervin H. 
Rating:
5.0

Catherine and her team are always so helpful.

DAVID BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY P. 
Rating:
4.0

Make communication better for store employees and customers. I was never able to call into the store I was using, the website was not helpful either.

ASHLEY W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA P. 
Rating:
5.0

Customer did not leave a comment.

ron L. 
Rating:
5.0

Great location and everything you would need is there.

CHRISTOPHER L. 
Rating:
4.0

Customer did not leave a comment.

HEATHER B. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

bob C. 
Rating:
5.0

Customer did not leave a comment.

Eugene W.  |  Online Move In 
Rating:
5.0

you do a great job preparing the customer to be organized before the u-helpers arrive. you don't need to change a thing :)

LYNDON B. 
Rating:
3.0

I personally did not visit the UHaul location and only had one telephone contact with them so I could only give an average rating . We did not have but only a couple of furniture items so had more than enough furniture pads .

Margaret R. 
Rating:
5.0

Staff was always friendly and helpful.

Phyllis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIM B. 
Rating:
4.0

Truck def seems less fuel efficient than 10 years ago when I rented one to move from ga

Daniel U. 
Rating:
5.0

Nelson was very helpful once I got to his store. He did tell me that I was assigned to another store but that he would not charge me due to all the confusion.

tom J. 
Rating:
3.0

During the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.

KARL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHONDA O. 
Rating:
5.0

Customer did not leave a comment.

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

N/a

Celeste J. 
Rating:
5.0

Nothing they were great.

SEAN R. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY L. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

The young man that rented to me is absolutely amazing, he was so kind and very professional, make sure that you keep him, I deal with many people and he is by far one of a kind, thank you for the excellent service

TIFFANY S. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

I can't remember the guys name but he was the best you guys have ever had at the leesburg location you should make him a manager because he is 100 percent polite and helped qith all questions i had

BRADFORD R. 
Rating:
5.0

Customer did not leave a comment.

JACK M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

FREDDY M. 
Rating:
4.0

Customer did not leave a comment.

tim S. 
Rating:
5.0

Customer did not leave a comment.

Shari L.  |  Overall Experience 
Rating:
2.0

Waiting 45 minutes. When I was first in line. Hire some people

JOHN G. 
Rating:
5.0

Great service

ROBERT V. 
Rating:
4.0

Customer did not leave a comment.

Bob O. 
Rating:
5.0

Customer did not leave a comment.

JACK M. 
Rating:
1.0

It was not explained clearly that you must verify mileage by taking a picture of the odometer when picking up and returning. They will rip you off if you do not do this. We only traveled 15 miles and they reported 36 miles so we got charged an additional 10 dollars. PLEASE make sure you do this because they will rip you off.

DANA B. 
Rating:
4.0

I had tried calling there a few different times over the 10 1/2 months that I used the unit. The only frustration I had was not being able to get through to the store even though I called the number to that store. After several attempts & having to call other stores & finally being able to be taken care of through the system but not through that store was my need taken care of. I live a couple hours away so when I need to reach them it’s frustrating not to be able to get through on the phone. In the end it took another trip in there after getting my stuff out to close the unit w/ in the 10 day prior requirement, because I wasn’t able to get through on the phone. The staff was nice & helpful & the unit was clean, dry & well lit & I used a Climate control unit which seemed to have no problems with that. Over all I was happy.

ADRIANNE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandy c.  |  Overall Experience 
Rating:
2.0

Where do I begin... Let me 1st say there are some great staff members here That do try to go out of their way to help you. But then you run into the ones that just really want to ruin your day. Like going in in finding out the handle has been broken off the door going into your storage unit and being told we have to wait until the manager comes back off a vacation to have it fixed. In 2 weeks later it's still not fixed. Or walking into the climate control building and it's smelling of cat pee P. And being told it's not my fault I didn't put the cat in there! But my all time favourite thing of all was when the guy in the next unit that it was great to poor stuff over the wall into our unit. We pay good money to have our belongings kept safe & available not to be abused.

JERI R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACK M.  |  First Impressions 
Rating:
1.0

You charge way too much will never use you in future you took whole month rent when cleared out before the month was over.

RONAK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy c.  |  First Impressions 
Rating:
5.0

Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 😁

Tytianna B.  |  First Impressions 
Rating:
1.0

With the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.

Mary P.  |  Overall Experience 
Rating:
1.0

Sending notices and late charges i find outrageous, besides is expensive.

jaiiro h.  |  Overall Experience 
Rating:
1.0

MY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!

Leon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lloan Ronada M.  |  Overall Experience 
Rating:
5.0

You are doing fine! (More counter staff would help to reduce wait time).

Keith W.  |  Overall Experience 
Rating:
4.0

We had to rent a larger unit and transition was easy. Definitely would recommend.

THAREASSA G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE T.  |  First Impressions 
Rating:
3.0

Being required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility again

janice m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank C.  |  Overall Experience 
Rating:
3.0

I had mice problems and some of my things were damaged.

BERNICE V.  |  Overall Experience 
Rating:
5.0

Jeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service

Debra N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shannon f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA D.  |  Overall Experience 
Rating:
1.0

The manager is rude and tried to charge me extra charges for no reason

JENNIFER P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gary j.  |  Overall Experience 
Rating:
5.0

From bringing our personal items from the Chicago area here to Leesburg in two X-Boxes and then transferring them to two climate- controlled storage units while we found a home in the area, and finishing with the moving company having no problem loading everything up and bringing it to our new home, I could not be happier with U-Haul. Alexandrea here at the Leesburg facility was very friendly, helpful and professional in every aspect. For example, she used the forklift to move our two X-Boxes closer to the storage units door to save us time and steps with the unloading. I have given many recommendations already for using the U-Haul methods in moving. Thank you!

Thomas G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  First Impressions 
Rating:
5.0

Very helpful. Even recommended a great guy to help move larger items.

William L.  |  Overall Experience 
Rating:
5.0

Great experience

Arthur E.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful to me during my move not only did I come at a bad time during a Corona upright but they were so friendly they help me with so many things and I most definitely will use them again and tell others I was extremely satisfied and happy with the service from U-Haul and I thank the people there so very much for helping me

Sandy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven b.  |  Overall Experience 
Rating:
5.0

Skye and Alexandria are great. They took good care of my storage and I am grateful!

Jeffery S.  |  Overall Experience 
Rating:
5.0

Great customer service

Roberto L.  |  Overall Experience 
Rating:
5.0

The manager at this is incredible she works with you and she’s very well trained.

Ja-Hiya H.  |  First Impressions 
Rating:
4.0

Broken outside door on E unit took too long to fix.

Gary C.  |  Overall Experience 
Rating:
5.0

Karl was very friendly and he made me feel extremely comfortable. He went out of his way to assist me to the best of his knowledge and he did a great job.

Barbara B.  |  Overall Experience 
Rating:
5.0

Everyone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.

James O.  |  First Impressions 
Rating:
4.0

The associate was very helpful

MAry J.  |  First Impressions 
Rating:
5.0

Great Staff and Facility.

New Directions H.  |  Overall Experience 
Rating:
5.0

i never have any problem there, great and cordial customer service

Happy Manatee A.  |  Overall Experience 
Rating:
5.0

Friendly competent staff.

Paul H.  |  Overall Experience 
Rating:
5.0

Thankyou. You went over and above trying to get me a different truck

BONNIE V.  |  First Impressions 
Rating:
5.0

Had no issues. Served our purpose well!

PRESLEY T.  |  Overall Experience 
Rating:
5.0

Excellent.! Returned moving truck and rented a storage space-excellent people!

Paul S.  |  First Impressions 
Rating:
4.0

Your staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks Jprimus

Jeremiah p.  |  Overall Experience 
Rating:
5.0

Clean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.

Linda K.  |  First Impressions 
Rating:
5.0

Everything was handled quickly.

Dennis A D.  |  First Impressions 
Rating:
5.0

Professional staff and friendly

Gertrude M.  |  First Impressions 
Rating:
5.0

Very quick and friendly service with lots of available options.

Susan J.  |  First Impressions 
Rating:
4.0

Jeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.

Barbara B.  |  First Impressions 
Rating:
5.0

Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!

CORRIE S.  |  First Impressions 
Rating:
5.0

workers were friendly and the process was quick. Just what I was looking for.

Robert Z.  |  First Impressions 
Rating:
5.0

Very helpful and informative. Thank you for your service.

Ernstine T.  |  First Impressions 
Rating:
5.0

The staff was very courteous and helpful.

Donna H.  |  Reservation 
Rating:
4.0

I won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all again

Arnold K.  |  Reservation 
Rating:
5.0

Very helpful and courteous!!!!

Sheila D.  |  Reservation 
No reviews have been submitted for this location.

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