Customer did not leave a comment.RICHARD S.
Customer Reviews for U-Haul Moving & Storage of Lake Square
Leesburg, FL 34788
(North of the Lake Square Mall)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeffrey P. | First Impressions
Customer did not leave a comment.Ervin H.
Catherine and her team are always so helpful.DAVID BRIAN G.
Customer did not leave a comment.KIMBERLY P.
Make communication better for store employees and customers. I was never able to call into the store I was using, the website was not helpful either.ASHLEY W.
Customer did not leave a comment.CHRISTINA P.
Customer did not leave a comment.ron L.
Great location and everything you would need is there.CHRISTOPHER L.
Customer did not leave a comment.HEATHER B.
Customer did not leave a comment.Pamela H.
Customer did not leave a comment.bob C.
Customer did not leave a comment.Eugene W. | Online Move In
you do a great job preparing the customer to be organized before the u-helpers arrive. you don't need to change a thing :)LYNDON B.
I personally did not visit the UHaul location and only had one telephone contact with them so I could only give an average rating . We did not have but only a couple of furniture items so had more than enough furniture pads .Margaret R.
Staff was always friendly and helpful.Phyllis C. | Overall Experience
Customer did not leave a comment.JIM B.
Truck def seems less fuel efficient than 10 years ago when I rented one to move from gaDaniel U.
Nelson was very helpful once I got to his store. He did tell me that I was assigned to another store but that he would not charge me due to all the confusion.tom J.
During the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.KARL P. | First Impressions
Customer did not leave a comment.RHONDA O.
Customer did not leave a comment.Laurie H.
Customer did not leave a comment.ROBERT G.
Nothing they were great.SEAN R.
Customer did not leave a comment.JOHNNY L.
Customer did not leave a comment.Gary R.
Customer did not leave a comment.Dennis P.
The young man that rented to me is absolutely amazing, he was so kind and very professional, make sure that you keep him, I deal with many people and he is by far one of a kind, thank you for the excellent serviceTIFFANY S.
Customer did not leave a comment.David N.
I can't remember the guys name but he was the best you guys have ever had at the leesburg location you should make him a manager because he is 100 percent polite and helped qith all questions i hadBRADFORD R.
Customer did not leave a comment.JACK M. | Overall Experience
Customer did not leave a comment.FREDDY M.
Customer did not leave a comment.tim S.
Customer did not leave a comment.Shari L. | Overall Experience
Waiting 45 minutes. When I was first in line. Hire some peopleJOHN G.
Great serviceROBERT V.
Customer did not leave a comment.Bob O.
Customer did not leave a comment.JACK M.
It was not explained clearly that you must verify mileage by taking a picture of the odometer when picking up and returning. They will rip you off if you do not do this. We only traveled 15 miles and they reported 36 miles so we got charged an additional 10 dollars. PLEASE make sure you do this because they will rip you off.DANA B.
I rented a van through the Tavares location as that was the only location with availability. When I received the confirmation it was listed Eustis as the pickup/drop-off location so I called to confirm. I was told the Eustis location was correct. Upon arrival, they did not have the van in inventory and told me I was to pick up from Leesburg. Honestly, a pretty frustrating experience overall.Jennylinn C.
Customer did not leave a comment.Pat N.
Don't know as our experience with the company was great and easy to maneuver!Nancy Z.
Best experience in renting a truck ever. The manager helped me out of a bad situation with another facility. The rest of the staff was also extremely pleasant. The go to place for my future rentals.JUTTA D.
Explain why the extra charges after getting a rate for a day of $106? Than being charged more after returning truck?ROBERT M.
The lady at the store was extremely helpful after much mis-communication with the customer service reps on the phone. And I cannot say enough about the ladies who delivered and picked up the U-box containers. They were very friendly and knowledgeable. I felt reassured about the move. Thank you!Linda C.
I have been self employed for 55 years and have deal with many people and businesses. I have never been more displeased and upset with the treatment I have gotten from U Haul from the start. I reserved two box's and they were not ready when I went to pick them up, I had to travel 50 miles to find them. I was given the wrong drop off location in Tennessee and when my box's arrived in it took me 5 hours and half a tank of gas to find them, then the storage store lost them only to arrive in Florida late. I was then told the home delivery was canceled. I will never recommend or use U Haul again. I was also charged $2500.00 for this move as I had to pay an additional $2000.00 to ship them to Florida from Tennessee for a second move and never was compensated on price. If you do not believe me take a look at my correspondence with your agents from the start.stephen A.
Customer did not leave a comment.FERNANDO S.
Customer did not leave a comment.PAMELA B.
Still problems with app confirming my locationBRUCE G.
Customer did not leave a comment.CATHERINE G.
There was a small needle on the dash. We did not pick it up. Otherwise it was a very clean & excellent operational vehicle.DAVID K.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.EDWARD A.
Everything was fantastic no issues whatsoeverLEO R.
I had a very good experience here. Friendly, honest employees.ELIZABETH F.
Customer did not leave a comment.WILLIAM L.
The other two places we stopped at and had confirmations was closed with no notice on line . I feel it was unprofessional. I wasted time and gas going to these two places. You need to have somehow for your distributors to say they are closed on lineRICHARD C.
Great job! My only suggestion would be to have enough customer service reps to answer the phone in a timely manner. Average hold time was 45 mins! Yikes!Tracy V.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.MARK C.
I never realized that the open 5' x 9' trailer was so scarce. I had to drive 45 miles to get one which was a disappointment but other than that the rental was great.Raymond M.
Nick did a great job, excellent customer service!!STEVEN B.
Customer did not leave a comment.DANIEL D.
I had tried calling there a few different times over the 10 1/2 months that I used the unit. The only frustration I had was not being able to get through to the store even though I called the number to that store. After several attempts & having to call other stores & finally being able to be taken care of through the system but not through that store was my need taken care of. I live a couple hours away so when I need to reach them it’s frustrating not to be able to get through on the phone. In the end it took another trip in there after getting my stuff out to close the unit w/ in the 10 day prior requirement, because I wasn’t able to get through on the phone. The staff was nice & helpful & the unit was clean, dry & well lit & I used a Climate control unit which seemed to have no problems with that. Over all I was happy.ADRIANNE H. | Overall Experience
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Jennifer W.
Customer did not leave a comment.BERT A.
Would recommend very highly !! Was pleased with the way it all went & also the price!!ruth B.
Customer did not leave a comment.Al G.
Very pleased with all employees willingness to answer questions and courteous professionalism. Definitely will be a repeat customer...Brian FinneganBrian F.
Customer did not leave a comment.JAMES W.
Awesome staff!JAMES K.
When I picked up the truck the check engine light was on. The girl cleared it and of course it came back on at the beginning of the next day when I was fully loaded and heading 600 miles. So we had to stop and find a uhaul place to tell me what the problem was and if it was safe to drive. We stopped in to Car Time in Bunnell, Fl to do that, those guys were great. But it was very frustrating to have to deal with that issue. How is it that a truck was not checked out prior to being rented? And it also took almost an hour to pick up the stupid truck. Not my best uhaul experience that's for sureROBERT R.
Great Location and Staff.DAVID F.
Customer did not leave a comment.ANNE L.
Great customer service, she deserves a raise.RANDY T.
All went well. Everyone we met was professional and helpful. It made my Mum, Kym, relax, knowing all would go well. Thank You, Tina Carrtina C.
Customer did not leave a comment.sandy c. | Overall Experience
Customer did not leave a comment.ESTHER M.
It was all good & went well. You could improve your 1-800 number as you have to wait forever before you can talk to someone.ruth B.
A lot of dents in a truck that has less than 20k miles.DANIEL G.
Staff is not friendly.WILLIAM B.
Where do I begin... Let me 1st say there are some great staff members here That do try to go out of their way to help you. But then you run into the ones that just really want to ruin your day. Like going in in finding out the handle has been broken off the door going into your storage unit and being told we have to wait until the manager comes back off a vacation to have it fixed. In 2 weeks later it's still not fixed. Or walking into the climate control building and it's smelling of cat pee P. And being told it's not my fault I didn't put the cat in there! But my all time favourite thing of all was when the guy in the next unit that it was great to poor stuff over the wall into our unit. We pay good money to have our belongings kept safe & available not to be abused.JERI R. | Overall Experience
Customer did not leave a comment.JOYCE C.
Customer did not leave a comment.JACK M. | First Impressions
You charge way too much will never use you in future you took whole month rent when cleared out before the month was over.RONAK P. | Overall Experience
Verify & Confirm customer's email, and contact info on order My order had another customer's info on it.LLOYD J.
Customer did not leave a comment.BRODERICK W.
Customer did not leave a comment.JESUS M.
Customer did not leave a comment.Robert I.
Customer did not leave a comment.KIMBERLY R.
Well let me start off the prices are full of shit and the mileage be way off and then wanna charge the person for y'all fuck up sure won't get another chance to get over on this costumer again.THOMISHA S.
Customer did not leave a comment.Andrew G.
Was dissatisfied because I had rented a truck and it was to big and uncomfortable to drive and wouldn't fit in my gate and they wouldn't credit me or help me I had to do a whole new rental so a waste of 100 dollarsShavon A.
The interior of the truck had a oily black residue when we picked it up.Paul K.
Customer did not leave a comment.Robert T.
The U-Haul store in Leesburg Florida listed the wrong equipment number on my equipment contract. This caused much confusion, for the drop off location and myself. The next time I need to get a rental you can bet I'll look elsewhere other than U-Haul.GERALD C.
Customer did not leave a comment.Trefor P.
When we picked up the U-Haul they told us it was on full. I contested the gas level because it was on 3/4 and now got an extra charge for not returning it full. I sent a picture of it right after we got the truck.RAECHEL T.
Vicky that delivered and picked up the box was awesome!!! Also Kathryn at the Leesburg store was excellent!!Teresa H.
Customer did not leave a comment.sandy c. | First Impressions
Customer did not leave a comment.NICHOLAS S.
very confusing online experience. Attempted several times before I was able to book with clarity. Texted me to ask if someone could call me. Responded yes. No one called. Typos in the experience pages rattled my confidence in the process. $125 charge to drop off the container is excessive.David G.
This was an excellent location however it is not where I made my initial in person reservation. I was switched here because the equipment I was told would be available became unavailable. This resulted in me having to spend more time driving a longer distance to the location, incurring additional mileage in the pay per mile contract, and paying more for mileage and fuel. It was an big inconvenience especially since I planned my move around the initial location.Mark C.
Customer did not leave a comment.GUILLERMO R.
In and out in 5 mins.Mark and Betty L R.
everyone was super. Thanks for a great experienceJerry B.
No cruise control. Long drive without it.. something for u haul to think about when replacing trucks. Overall no problems!!Norris S.
Customer did not leave a comment.Michael W.
Called for over billing and call went to regional office after on hold 25 minutes. Tried calling for 4 hours and all calls went it regional office. Drove to dealer after work to settle over billingJames B.
Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 😁Tytianna B. | First Impressions
With the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.Mary P. | Overall Experience
Sending notices and late charges i find outrageous, besides is expensive.jaiiro h. | Overall Experience
MY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!Leon B. | Overall Experience
Customer did not leave a comment.RYAN C. | Overall Experience
Customer did not leave a comment.Lloan Ronada M. | Overall Experience
You are doing fine! (More counter staff would help to reduce wait time).Keith W. | Overall Experience
We had to rent a larger unit and transition was easy. Definitely would recommend.THAREASSA G. | Overall Experience
Customer did not leave a comment.John H. | First Impressions
Customer did not leave a comment.JORGE T. | First Impressions
Being required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility againjanice m. | Overall Experience
Customer did not leave a comment.Frank C. | Overall Experience
I had mice problems and some of my things were damaged.BERNICE V. | Overall Experience
Jeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer serviceDebra N. | Online Move In
Customer did not leave a comment.Stephanie T. | Overall Experience
Customer did not leave a comment.Stephanie T. | First Impressions
Customer did not leave a comment.Jose M. | Overall Experience
Customer did not leave a comment.shannon f. | First Impressions
Customer did not leave a comment.MARIA D. | Overall Experience
The manager is rude and tried to charge me extra charges for no reasonJENNIFER P. | Overall Experience
Customer did not leave a comment.Cheryl K. | Overall Experience
Customer did not leave a comment.gary j. | Overall Experience
From bringing our personal items from the Chicago area here to Leesburg in two X-Boxes and then transferring them to two climate- controlled storage units while we found a home in the area, and finishing with the moving company having no problem loading everything up and bringing it to our new home, I could not be happier with U-Haul. Alexandrea here at the Leesburg facility was very friendly, helpful and professional in every aspect. For example, she used the forklift to move our two X-Boxes closer to the storage units door to save us time and steps with the unloading. I have given many recommendations already for using the U-Haul methods in moving. Thank you!Thomas G. | Overall Experience
Customer did not leave a comment.Paul S. | Overall Experience
Customer did not leave a comment.melissa b. | First Impressions
Customer did not leave a comment.Jose M. | First Impressions
Very helpful. Even recommended a great guy to help move larger items.William L. | Overall Experience
Great experienceArthur E. | First Impressions
The staff was extremely helpful to me during my move not only did I come at a bad time during a Corona upright but they were so friendly they help me with so many things and I most definitely will use them again and tell others I was extremely satisfied and happy with the service from U-Haul and I thank the people there so very much for helping meSandy R. | Overall Experience
Customer did not leave a comment.Thomas q. | Overall Experience
Customer did not leave a comment.Carmen O. | Overall Experience
Customer did not leave a comment.Erika W. | Overall Experience
Customer did not leave a comment.steven b. | Overall Experience
Skye and Alexandria are great. They took good care of my storage and I am grateful!Jeffery S. | Overall Experience
Great customer serviceRoberto L. | Overall Experience
The manager at this is incredible she works with you and she’s very well trained.Ja-Hiya H. | First Impressions
Broken outside door on E unit took too long to fix.Gary C. | Overall Experience
Karl was very friendly and he made me feel extremely comfortable. He went out of his way to assist me to the best of his knowledge and he did a great job.Barbara B. | Overall Experience
Everyone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.James O. | First Impressions
The associate was very helpfulMAry J. | First Impressions
Great Staff and Facility.New Directions H. | Overall Experience
i never have any problem there, great and cordial customer serviceHappy Manatee A. | Overall Experience
Friendly competent staff.Paul H. | Overall Experience
Thankyou. You went over and above trying to get me a different truckBONNIE V. | First Impressions
Had no issues. Served our purpose well!PRESLEY T. | Overall Experience
Excellent.! Returned moving truck and rented a storage space-excellent people!Paul S. | First Impressions
Your staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks JprimusJeremiah p. | Overall Experience
Clean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.Linda K. | First Impressions
Everything was handled quickly.Dennis A D. | First Impressions
Have a sturdier automatic gateHaran K. | Overall Experience
Professional staff and friendlyGertrude M. | First Impressions
Nice people very helpfuldavid s. | Overall Experience
Very quick and friendly service with lots of available options.Susan J. | First Impressions
I have been a customer for several years and more than pleased with the way the facility has been run.KENNETH F. | Overall Experience
Quick servicedavid s. | First Impressions
The access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facilityTimothy G. | Overall Experience
Jeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.Barbara B. | First Impressions
Great service as usual.William B. | Overall Experience
NoneKATHRYN P. | Overall Experience
Everyone was very nice.Sonja T. | Overall Experience
Great people, very friendly.Sonja T. | First Impressions
Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!CORRIE S. | First Impressions
workers were friendly and the process was quick. Just what I was looking for.Robert Z. | First Impressions
.florence m. | Overall Experience
We enjoyed doing business with U haul. Have recommended them to many people.Mary H. | Overall Experience
Staff was on point.brittany b. | Overall Experience
I used a climate control storage for a year w/ Uhaul for my business. It was always clean & easy to access. They provided carts to take my stuff in & out of the facility. I'd recommend Uhaul.Krystal r. | Overall Experience
My Container arrived on time and nothing got damaged along the way. When I emptied the container and called to have it removed, they came in a timely manner.Donald T. | Overall Experience
My storage unit was on the fence side so when we had to load our stuff we had to walk it all the Way down to the end of the unit . Our truck and trailer could not get in their area is too narrow .Linda D. | Overall Experience
Very happy no problemsChevis D. | First Impressions
They were very friendly and helpful. I would use them againHarrison E. | First Impressions
Very helpful and informative. Thank you for your service.Ernstine T. | First Impressions
We closed a bank account & attempted to update the new account on website. Website would not save new info and caused a few late charges. Had always had auto charge before. Otherwise good experienceNATHANAEL F. | Overall Experience
Will use U-Haul again when necessary.Jim M. | Overall Experience
Timely service and the facility is very clean.Jim M. | First Impressions
Very helpful and friendly servicerobert S. | First Impressions
.CHRIS C. | Overall Experience
Easy check in and check out. Thank you for reminder of up coming payment due. Everyone very friendly and polite.Linette C. | Overall Experience
Completley Satisfied.David E. | Overall Experience
Our Ubox was stored here and then delivered to our home. Alisa, the person responsible for the delivery provided exceptional communications and prompted delivery. Thank you.Vito L. | Overall Experience
Very professional. Ihave recommended others .John R. | Overall Experience
The customer service, store, and storage areas were extremely clean and organized.florence m. | Reservation
U-Haul made my move easy. EXCELLENT helpful and friendly service from beginning to end. Thank you.SANDRA R. | Overall Experience
Was never in the facility but everything else was great. Only marked all the questions because it wouldn't let me submit otherwise.kathleen w. | Overall Experience
A+Terry W. | Overall Experience
Brady and the staff were all very helpful starting from my reservation, storage, & towing needs as well as getting me checked in and out quickly. They made my move less stressful. Thank you!Sherry L. | Overall Experience
The staff was very courteous and helpful.Donna H. | Reservation
When we first signed up the lady was not only very nice but went out of her way to help us.....yesterday when I went into the office to check out....I was greeted but the man never stopped what he wasDavid B. | Overall Experience
Only problem is that pulling car trailer on 26 foot truck is very hard to find gas pumps to pull into. And it seemed under powered. A Diesel fill up at truck stop big rig pumps would be very easyGreg P. | Reservation
I was satisfied with my two UHaul locations, my UBox and my two movers. I had brought things from CT to FL. My only negative would be that I wish the UBox came in various sizes or that it was bigger.regina o. | Overall Experience
Everybody was real nice especially Eddie.jimmy a. | Overall Experience
Happy with service. Friendly & knowledgeable staffCheryl M. | Overall Experience
I won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all againArnold K. | Reservation
Staff went above and beyond to make sure I was taken care of and satisfied.Angela M. | Reservation
Very helpful and courteous!!!!Sheila D. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!