Customer Reviews for U-Haul Moving & Storage of Lake Wales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lake Wales

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Jorge R.
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Excellent & Fast Service like always thanks Phillips for your help

JOSE E.
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Excellent service and very friendly and kindness employees

Robert G. | Overall Experience |
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As I mentioned in the last survey this is a well organized location with great people. After months of interacting with the staff and using the location I can’t think of any way that they can improve because they’re working so hard to do their best.

angel R.
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Customer did not leave a comment.

Roberto M.
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Customer did not leave a comment.

Brian B. | First Impressions |
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Easy to rent and a very helpful and knowledgeable staff

Sabrina R.
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Customer did not leave a comment.

JEFFERY P.
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The ratchet straps were a bit stiff. Maybe oil them a bit so they operate better. The staff was awesome they attached the tow dolly to my truck hooked it up, asked if I had any questions. Great crew picking up & returning

Emmanuel M. | Overall Experience |
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Customer did not leave a comment.

ROSEMARY S. | First Impressions |
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Front office young lady was awesome to work with. Very friendly and helpful.

Charla C. | Overall Experience |
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Customer did not leave a comment.

Sharon E.
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Customer did not leave a comment.

Roswald G.
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Customer did not leave a comment.

BRUCE H.
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Good service

KIMBERLY M.
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They were awesome. Wonderful to deal with and had no problem what so ever. Would use again and highly recommend to others.

Stephen K.
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Customer did not leave a comment.

Christopher W.
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Customer did not leave a comment.

Kathleen E.
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Customer did not leave a comment.

betty M. | Overall Experience |
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Iris and Phil are the best. Always helpful and friendly.

BRYAN DAVID L.
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Customer did not leave a comment.

DAVID D.
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Customer did not leave a comment.

Emmanuel D.
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Customer did not leave a comment.

Scott K. | Overall Experience |
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Customer did not leave a comment.

JEREMY R. | Overall Experience |
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Rented a trailer in MN. Brought it down to Florida and received a free month of storage! Worked out perfectly!

ROBERT F.
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One of the best U-Hauls I've been to. They were fast and efficient while assisting several customers simultaneously. The equipment was clean ready to go.

KEONTAE B. | Overall Experience |
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Great company!!

RUTH S.
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This vehicle was perfect. Saleswoman on the weekend was excellent. Friendly. Helpful. Everything was explained. She helped fix mirrors. I felt excellent service.

Daniel C.
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Customer did not leave a comment.

Steven C.
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Great overall experience!! Thank you!

STACY R.
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Customer did not leave a comment.

GEORGE FRANCIS S.
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Customer did not leave a comment.

David H.
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Customer did not leave a comment.

William G. | First Impressions |
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Customer did not leave a comment.

ROBERT L. | First Impressions |
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I have been a customer since April 2012

Bob W.
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Customer did not leave a comment.

Marvel G.
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Customer did not leave a comment.

varl V.
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Customer did not leave a comment.

LARRY K.
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The UHaul agency in lake wales was closed due to Christmas. I left truck on the property and put the key to truck where it said payments. Could not find the key drop off box . I guess all was ok but no kind of info for drop offs .

Wanda N. | Overall Experience |
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Customer did not leave a comment.

Carolyn S.
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Customer did not leave a comment.

Susan G.
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Customer did not leave a comment.

Bartholomew D.
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Customer did not leave a comment.

Jay C.
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Customer did not leave a comment.

Ravi B.
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Nothing 10/10

carolyn Y.
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You real or people in by saying rent a truck for $20.00 a day, no mention of tax. While I understand there is no avoiding taxes, you don't mention mileage until you're asking how many miles while doing an in-town usage. Until asking your customers to estimate how many. I said maybe 30, I was off by 5 miles for a total of 35. This is where BOHICA is applied. Not familiar let me explain, we ended up paying close to $60.00 Bend Over Here It Comes Again! Well didn't even get a kiss with that screwing. In the state of Florida our governor gave us the right to decide as to whether to wear a mask, everywhere else its ok not to, not at you location! The "gentleman" renting out your equipment is yelling to put one on. He was friendly to my service dog ( thinking he was just going to love on him without asking ) I say he doesn't have a mask nor do we and started back out the door to go get our. He's yelling to get out and have a nice day without letting us inform him out our intention. When we return, he says rather loudly I retire in 2 months and don't plan on catching it here. He didn't sanitize his hands, the door handle that your customers touch. He didn't sanitize the screen along with the keypad that no telling how many other's have touched. He's now been touching that as well as the paperwork, the keys to the vehicle as well as multiple thing in the vehicle as well as the steering wheel. Not once utilizing sanitizer or latex gloves and stands there bitching about a frigging mask. What a hypocrite! Regardless of all this, we decided that we are in a position to finally he able to rent another vehicle u-hual will not be our first or last choice. We'll take out business to Penske or budget, but never again you. Thanks for misleading people and not charging just $20.00 for the day as advertised.

james B.
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Customer did not leave a comment.

Robert G. | First Impressions |
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I spoke to four staff members through the day of move in. All were professional, accommodating, and helpful.

Jacobus C. | Overall Experience |
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Customer did not leave a comment.

ALMA D. | Overall Experience |
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Iris, Brandon and all the staff was very nice and pleasant.

michelle h. | Overall Experience |
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We have had major financial issues and Phil and Iris we're so helpful and really helped us out!!! Thank you

MAGALY M.
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Customer did not leave a comment.

zondra d. | Overall Experience |
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Several times I went to the facility and the gate was locked as well as the office. It was during business hours. I was asked to use my remote which I didn't have. The gate was locked when I came out. I had to get out of my car to knock on the office door to be let out. That's not acceptable during business hours.

SCOTT H. | Overall Experience |
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Phil & his wife are the best ... Very helpful, friendly, caring and make you feel at home ... very knowledgeable. Scott Hofner

betty M. | First Impressions |
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The managers are always friendly and very helpful.

Belinda W.
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Customer did not leave a comment.

david B.
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EXCELLENT SERVICE THANK YOU PHILIP FOR ALL YOUR HELP

Salvatore D.
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Customer did not leave a comment.

Jerry G.
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Customer did not leave a comment.

TODD L.
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Outstanding service and one of the best U-haul locations in Polk County by far!

IVELISSE C.
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I have used this location few times, and I keep going back cause I like their service. I would definitely recommend this location.

Jose L.
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Renting with UHAUL made our moving experience less stressful!

Constance S.
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Customer did not leave a comment.

JEFFREY N.
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Very Friendly and helpful.....

Travis C.
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Customer did not leave a comment.

RICHARD K.
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Very nice well operated and friendly customer service operation. Highly recommended facility.

charles O.
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Customer did not leave a comment.

Kalen F.
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Customer did not leave a comment.

Robin W. | First Impressions |
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The staff were very helpful and kind. The facility was very clean also.

ISMAEL R. | Overall Experience |
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Customer did not leave a comment.

Belinda W.
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Customer did not leave a comment.

JACOBUS C.
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Customer did not leave a comment.

LEONARD S.
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Everything was great. No complaints.

ELAINE S.
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Friendly, easy process

FREDERICK H.
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Customer did not leave a comment.

Mary J.
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No improvement needed

JULIO F.
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Customer did not leave a comment.

Thomas G.
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Great customer servioce

Hector T. | Overall Experience |
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Customer did not leave a comment.

CARMEN R.
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Customer did not leave a comment.

richard a. | Overall Experience |
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Personnel were most courteous and helpful. A better way for office people to see the gate would be helpful

WILLIAM R.
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Can't say enough for the service these people offer. Handled any problems. Go out of their way to help and always with a smile. There can not be a better place in your system.

Edward J W.
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Customer did not leave a comment.

Teresita A. | First Impressions |
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Phil was great.

JOY A.
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Very friendly and welcoming. Truck was ready to go at the appointed time.

Ravi B.
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Nothing

JOSE M.
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Customer did not leave a comment.

TUNQUIN N.
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Very good service, all time focused in customer needs, good sense of humor, easy delivery truck after store closed, and vehicle was ready in one two, three, very good customer service.! Congratulations.

Scott K.
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Customer did not leave a comment.

Nestor F.
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Customer did not leave a comment.

PEDRO F.
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Uhaul has gotten better, still too much time to do a rental. There should be a preferred customer system when renting equipment regularly to expedite the information entry for the employees. Overall this is my favorite location in the area.

cassandra d. | First Impressions |
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Customer did not leave a comment.

CARLOS S.
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Customer did not leave a comment.

Eric H.
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Customer did not leave a comment.

paul W.
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Rude and unprofessional, as soon as we walked in the door, we were not welcomed with "Good morning" we got a "You have a mask", very rudely, there was a plexiglass and the person behind the plexiglass was wearing a mask, then when turning the truck in, the person behind the counter with plexiglass would not even come near me and he had a mask on, also, I had a mask on. I will not be coming back to this place again.

jean C.
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It was a wonderful experience. Dave was extremely helpful at the 1st location. Philip at the pickup location was also extremely helpful. Both men made this experience wonderful. I highly recommend both of them. Great job Dave and Philip! It was a pleasure meeting both of you.

marcia W.
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Lake Wales was excellent - understood my emergency. Help was immediate! Thank you....thank you very much... This is a comment/complaint from me /for me only. The reservation is centrally located.You are not talking to the person at site where the vehicle is located. I do understand the convenience of this method. But for me there was a very LOUD clacking sound, I could barely hear the clerk. It almost sounds like a typewriter of old. The noise is actually hurtful.

Charla C. | First Impressions |
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Would definetly recommend this facility. Clean, friendly staff, and gated.

Larry K. | First Impressions |
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This was a really great experience.

dick K.
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Customer did not leave a comment.

Ravi B.
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Nothing 10/10!!

megan g. | Overall Experience |
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Customer did not leave a comment.

ERIC V.
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Don't use the storage here. Most all items in 2 uboxes that were stored here are mildew and mold damaged.

Michelle P.
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Very very organized and clean. I've rented many many times at other places, oh my gosh what a step above this place is!! Thank you so much

nancy s. | First Impressions |
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Customer did not leave a comment.

Holly M. | First Impressions |
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The facility is spotless. The staff was so helpful. The best facility I have ever rented space from.

kendra B.
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Customer did not leave a comment.

Ivan S.
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Customer did not leave a comment.

KAYREEN N.
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I really felt some type of way when I rented the Uhaul on 9/5/20. My brother and I walked in the place without a mask. I didn't see a sign on the door saying a mask was required especially seeing the customer before us being helped with no mask on. The lady came in and asked could she help us but a mask was required. I said maam really looking at the guy ahead of us being helped. She said sir you need on a mask. My brother and I walked out to get a mask as we were going back in the place, the guy said to us she only said something when you all came in because she saw me with no mask on and never said a word. I have a concern, if it's a policy why was the guy able to complete his business with no mask. I really hate to think race was an issue but I felt some type of way yesterday. The worker that helped the guy was friendly but the lady that helped us was not friendly or didn't say maam I apologize for the other customer not wearing a mask being that it is our policy. I forgot her name but she was an older lady. I think she was the manager. With all that is going on in the world today, I really hate to feel like race was an issue in this matter. I know it may seem simple but I am a concerned black lady. Thanks to whoever that will look into this matter. If you need to contact me, please feel free to do so at 863-241-8474. Thanks for reading my concern and I hope to hear from someone soon. Thanks

carlos G.
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NEWER UNITS

Gary D.
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Customer did not leave a comment.

sherry V.
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This was the easiest moving experience ever. The cargo van I rented was brand new and had all the features I would have in my own car. I highly recommend this location for any of your moving needs.

YANAIRIS C.
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Customer did not leave a comment.

LUIS R.
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Customer did not leave a comment.

Corey M.
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Customer did not leave a comment.

Claire B.
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Customer did not leave a comment.

JOSE B.
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Customer did not leave a comment.

sharron H.
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Customer did not leave a comment.

Sharron H.
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Customer did not leave a comment.

sharron H.
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Customer did not leave a comment.

swap shop t. | Overall Experience |
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Great service, efficient

KEVIN B.
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Customer did not leave a comment.

STEVEN P. | First Impressions |
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Customer did not leave a comment.

Joseph S.
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Customer did not leave a comment.

ELVIN R.
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Customer did not leave a comment.

JOSEPH D.
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Service was excellent and professional.

JULIO L.
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Customer did not leave a comment.

DUSTIN F.
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Customer did not leave a comment.

Glen P.
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Staff were very helpful and process was very efficient.

Daniel M.
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My rental drop off location was initially different. The original location was not open for drop off at my designated time. I drove there only to find out it was closed. Why was a location that would not be open, given as an option for drop off.?

JOHN M.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Ravi B.
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Customer did not leave a comment.

swap shop t. | First Impressions |
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Customer did not leave a comment.

William B. | Overall Experience |
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We appreciate Phil and his wife and their help to us during the use of our storage units and our moving back to Ohio. We had one or more units there for 22 years.

Angela B. | Overall Experience |
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Professional and safe place to store your personal items.

Wanda N. | First Impressions |
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Customer did not leave a comment.

betty h. | Overall Experience |
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I have rented from them twice and had great results both times.

Jeffrey L. | Overall Experience |
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Great Place

Teresa M. | First Impressions |
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The computers were giving the workers a run for their money because they weren't conducive to a great working environment. Loved the couple that took care of me but your computers suck!!!!

richard b. | Overall Experience |
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EASY AND CONVENIENT.

Shirley K. | Overall Experience |
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Customer did not leave a comment.

William P. | Overall Experience |
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Phil and Iris are always friendly courteous and professional. They are always willing to work with customers with their storage or moving needs.

tamara g. | Overall Experience |
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Customer did not leave a comment.

Barbara R. | First Impressions |
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Phil was WONDERFUL!!! He helped me tremendously. Great friendly service. Highly recommend, I would not go anywhere else.

Jennifer H. | Overall Experience |
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Very thankful for everything, could not have moved from one state to another without Uhual!

steven r. | First Impressions |
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Customer did not leave a comment.

yoska r. | First Impressions |
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Customer did not leave a comment.

Jeffrey L. | Overall Experience |
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Great Place

dennis v. | Overall Experience |
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A great experience. Wonderful people.

tamara g. | First Impressions |
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Customer did not leave a comment.

thomas g. | Overall Experience |
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Customer did not leave a comment.

katheryn c. | First Impressions |
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Customer did not leave a comment.

suzanne e. | Overall Experience |
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Clean and well maintained, convenient, secure and well lit, friendly and helpful staff, would recommend, rated "Excellent".

thomas g. | First Impressions |
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great facility and personnel to help

Michael C. | Overall Experience |
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Great storage facility!

Chris D. | Overall Experience |
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Good experience. No issues!

WILLIAM B. | Overall Experience |
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Excellent

wesley j. | First Impressions |
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Good Customer Service..They also get you in and out

William B. | First Impressions |
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Quick and easy

JEAN R. | Overall Experience |
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The facility is very nice. I was never there at night so I don't know about lighting. But I would recommend it to those who live nearby.

maureen v. | Overall Experience |
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Good experience!

Anita T. | Overall Experience |
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Excellent in every way!

mike c. | First Impressions |
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Great people! Got everything set up for me quick and easy !

carol c. | Overall Experience |
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Highly recommend this facility

EDWIN G. | Overall Experience |
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Very nice person, friendly and really helpful. Always polite and attendant. Thank you 100% satisfied.

Michael C. | First Impressions |
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Philip was outstanding! Exceptional customer service!

Anita T. | First Impressions |
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Extremely professional and competent staff!

Bob C. | Overall Experience |
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excellent customer service by both associates who helped me and my wife thank you

RALPH K. | First Impressions |
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The paperwork was a breeze, everyone was real nice and easy to talk to.

DeAnna C. | First Impressions |
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The Gentleman who handled my movein was very professional and courteous he helped me every step of the way going above and beyond what was asked. I will ALWAYS recommend this storage facility to anyon

sue z. | First Impressions |
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Very helpful

LAWRENCE K. | Overall Experience |
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I had a storage unit at this location for 13 years. It was DBA "Secured Storage" and "Century Storage" before "U-Haul Storage." I believe it has improved over time. Management friendly & helpful.

kim w. | First Impressions |
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The people at Lake Wales hey 27 u-haul are great.

tavaris b. | Overall Experience |
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Nice staff

Corrine H. | Overall Experience |
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The staff was always friendly and helpful. Very helpful and courteous. I would recommend this facility to my friends.

Bob C. | First Impressions |
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Chris was extremely knowledgeable and helpful

Rebecca M. | Overall Experience |
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At all times that I had interactions with the staff they were always helpful and friendly.

karen g. | First Impressions |
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So helpful and nice

lyell s. | Overall Experience |
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Every employee was friendly and very helpful. The facility was secure and well maintained. I would highly recommend doing business with this U-Haul storage location. They were the best!

linda S. | Overall Experience |
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Excellent!

Gene v. | Overall Experience |
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Excellent Service

BRIAN B. | Overall Experience |
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Management went out of their way on numerous occasions to accommodate my needs. Outstanding service and product.

dianne l. | Overall Experience |
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No complaints. Appreciate the service.

john c. | Overall Experience |
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Phil and Iris are so professional. Wonderful staff very helpful.

ruby b. | Overall Experience |
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Both ladies in office was helpful to me. It took no time at all. And thank you!!

christine n. | First Impressions |
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Phil & his wife were just wonderful and explained everything. Glad to be storing my items where such a nice & caring couple reside!

Dennis R. | Overall Experience |
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Phill Treated everyone like family made the entire process very simple. He was always willing to go the extra mile to make the experience pain-free . He is a tremendous asset to your organization.

kenneth k. | Overall Experience |
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Friendly and helpful service!!

betty h. | First Impressions |
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They have always been able to take care of me and get me in when I need storage space.

Jennifer C. | Overall Experience |
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Phillip and Iris was extremely kind and helpful, they keep the area very clean and safe. Thank you for your help!!!

PAULA T. | Overall Experience |
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Had storage here for 8 years and just moved all items out and there were no bugs, no cobwebs, no water damage from multiple tropical storms and hurricanes. I was super surprised and happy.

ALLEN L. | Overall Experience |
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Great service

Adelaida F. | Overall Experience |
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All of the staff were very friendly and extra helpful. Planning on using the facility again.

Juana S. | Overall Experience |
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The owners are awesome and always sweet. Excellent customer service Abe the other reps were all nice too. This particular Uhaul company has been awesome and is one of my favorites. Thank you so much.

BRIAN B. | Overall Experience |
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Never Again::: too many fees restricted access unless you pay for it easier and more convenient to go down the street to Life Storage where you have a gate code that you don't pay for and cheaper:::

sharon d. | Overall Experience |
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The woman working was less than proffesional

robert w. | Overall Experience |
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Great staff

deborah S. | Overall Experience |
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Very helpful and courteous staff. Made a difficult move less stressful. I was very impressed with professional and thoughtful way the staff addressed my needs.

STEPHANIE D. | Overall Experience |
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Entire experience from the time we moved in to out as well as the truck rental was excellent. Very nice couple and very accommodating, will definitely recommend this storage unit and truck rental.

Liz G. | Overall Experience |
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Phillip and Iris are the best! I highly recommend this Uhaul facility.

SCOTT h. | Overall Experience |
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Phil and his wife are very knowledgeable, helpful and very nice to deal with.They will help you in anyway that they possibly can without a problem. I highly recommend this place for sure.

Adelaida F. | First Impressions |
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Very friendly, attentive and helpful staff

robert h. | Overall Experience |
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.

dennis w. | Overall Experience |
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Phil and his team are great! Highly recommended!

Charla C. | First Impressions |
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Everyone was very courteous and helpful. Would recommend this facility to any of my friends.

TROY H. | First Impressions |
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Christopher was very helpful and a great welcome to Florida

lloyd v. | First Impressions |
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Hi

phyllis a. | Overall Experience |
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I was very happy with my experience at UHaul. Thank you ...this was the first time I’ve actually rented a storage area , but I’ve looked at others that weren’t as desirable.😊 Thank you

LEANN P. | Overall Experience |
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Nice facility. Would recommend highly!

dev N. | Overall Experience |
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Staff is very nice and helpful.

theresa o. | First Impressions |
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please fix your doors......

DIANE T. | First Impressions |
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Very nice people to deal with dealt with them 2 Years ago and had excellent service so when I needed a storage again they were my first choice. Thank you

Robert A. | Overall Experience |
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The staff were friendly and professional.

Corrine H. | First Impressions |
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the storage units are excellent. Moving into the unit was very easy. Personnel at the storage facility is very helpful and knowledgeable. Very pleasant experience.

thomas q. | First Impressions |
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Excellwnt service, Phil and his wife are looking forward to work with you to fulfill your storage needs. Friendly, courteous, and professional service. 100% recommended.

juinita b. | Overall Experience |
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Mr. Phillip & Mrs. Iris were very professional and knowledgeable in helping me make decisions about my Uboxes and storage option. They are the Best! Prof. Juanita Butler 813.918.5676

Jere G. | Reservation |
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Absolutely satisfied with my experience. I recommend this facility to all.

April M. | First Impressions |
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Great customer service!

sheri h. | Overall Experience |
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Was super easy to rent the space.. loved the people running it... never reached stage b4.. couldn't have asked for a better experience! Recommended u 2 everyone!

james s. | Reservation |
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Your openness and flexibility have been helping us with a difficult (for us) move.

TERRY S. | Reservation |
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Phillip and his wife were the friendliest people I have met in ages. He and his wife totally fell in love with my dog and actually played Frisbee with him, I couldn't have found a better place.

emily d. | Overall Experience |
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I really enjoyed the month i needed them. Thanks for a friendly and clean environment

john j. | Overall Experience |
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Thank you

bruce n. | Overall Experience |
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Facility was convenient, secure, well maintained and staff was friendly and helpful. Will use again.

michelle t. | Overall Experience |
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Great

Allen L. | Overall Experience |
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It was an easy process and they were very helpful

betty h. | Overall Experience |
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Everyone was very helpful! I definitely would use them again if needed.

JOHN T. | Overall Experience |
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Staff was friendly and very helpful.

linda h. | Overall Experience |
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Very nice units and personnel. I would definitely use again if needed.

dennis w. | Overall Experience |
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Phill and his wife are a awesome team and were always helpful. I appreciate all of their efforts to give great customer service.

John E S. | Reservation |
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Excellent Servicved by all your employees. Thank You

Claudette C. | Overall Experience |
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The nicest and friendliest staff who goes the extra mile for their customers.

ANDRES L. | Reservation |
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I was unable to left the rating in blank. Then, I have not choice other than rate it 1 star. I needed it in other town. Therefore I have decided not to use the service of this U-Haul storage.

james s. | Overall Experience |
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Philip and Iris are great! They handled all of our needs quickly and efficiently, and they gave the perception that we were valued customers!

Linda B. | Overall Experience |
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Great place for storage. Clean and staff was knowledgeable and helpful

mary s. | Overall Experience |
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This was the best storage facility I have very rented from. The staff was always very friendly and helpful. The facility was alway clean and well maintained!

BRUCE A. | Overall Experience |
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Staff was always courteous and answered any questions I had

Debra M. | Overall Experience |
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The facility certainly met all our needs. Easy to get in and out.

tabitha s. | Overall Experience |
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Great people - worked hard to help us with our long transition from GA to FL.

gyrosforheroes h. | Overall Experience |
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Too expensive

jim b. | Overall Experience |
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Phillip and staff were the best. They went way above and beyond where other UHaul places weren't willing to help or even do their job. Very much appreciated!! They deserve a national UHAUL award!

Gary B. | Overall Experience |
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They did as I expected. Very satisfied.

jennifer r. | Overall Experience |
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i liked it

No reviews have been submitted for this location.

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