Customer Reviews for U-Haul Moving & Storage of Lake Wales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lake Wales

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maureen v. on

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Good experience!

Anita T. on

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Excellent in every way!

alan S. on

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Very friendly service

edwin V. on

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The attendants at both the pick-up and drop-off locations were very helpful and most pleasant to be working with. Excellent service!

Julie E. on

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marie A. on

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Gerald F. on

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Laura A. on

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mike c. on

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Great people! Got everything set up for me quick and easy !

Linda B. on

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Enrique G. on

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Not 5, but 10 srars service Iris and Hubby are awesome

Christopher C. on

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Robert F. on

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Very clean and organized

Matthew L. on

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The groundsman at that location "Bradley" and the resevationist "Iris" are exceptional employee's for your company. Professional and courteous they have gone out of there way to make my experience the absolute best. I will come back to that location because of them!!!

David S. on

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carol c. on

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Highly recommend this facility

Jacob B. on

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Kevin S. on

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Phil & Iris are fabulous!

Eddie T. on

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Michael D. on

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Arrange for toll charges to be paid.Making me contact SunPass for up to 10 days sucks

steve A. on

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HARDEE A. on

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Absolute great service will be using this location for all future rentals

EDWIN G. on

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Very nice person, friendly and really helpful. Always polite and attendant. Thank you 100% satisfied.

Chasen D. on

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Errol M. on

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Raul G. on

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Says a price and is don’t true

joseph J. on

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Great no problems. Smooth rental

Javier J. on

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Have to make a U-turn to get in parking lot with the truck

Jennifer L. on

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Very friendly and knowledgeable.

Michael C. on

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Philip was outstanding! Exceptional customer service!

liza M. on

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The man in the office who handled my transaction was extremely rude and sexist, questioning my experience with driving a cargo van. My husband has rented trucks from this same location numerous times before, and has never been questioned about his ability to drive. I have done business with this location several times in the past, but I can guarantee that this was the last time.

Antonio David P. on

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Anita T. on

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Extremely professional and competent staff!

Danny T. on

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William P. on

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I would recommend checking the vehicle used in this reservation and have the headlights aligned. Both are aimed very low. Otherwise, everything service and equipment wise was excellent.

RALPH K. on

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REBECCA G. on

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Bob C. on

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excellent customer service by both associates who helped me and my wife thank you

Bob C. on

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excellent customer service

Beth V. on

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PADDRICCA C. on

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Errol M. on

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Location and after hours drop off are very convenient.

Deborah H. on

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Richard F. on

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Nothing, Customer Service was outstanding and the facility’s and equipment was excellent! BRAVO to Phil & Iris

clifford R. on

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clifford R. on

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Managers are friendly and helpful.

Sean Z. on

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Abigail C. on

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donald R. on

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I drop off the trailer less then 24 hours later, then they called my daughter looking for the trailer that had already been returned and didn't contact me first. Then when I did get the E mail I can't view the recipe...

dennis S. on

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Everything went quite smoothly with no hitches.

Daniel C. on

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Outstandig and friendly staff!!!

John H. on

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Great folks.

Edward M. on

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Aida C. on

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barbara A. on

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Scott G. on

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The location was not familiar with the digital check in option and had me quit that process when I was almost done to do the check-in in person.

LUIS R. on

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Make sure the seals are close

Dean M. on

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Aaron C. on

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This is by far the worst experience I have ever dealt with renting a truck. There was blood on the seats and arm rests. The trucks tow haul switch didn’t work. The manager and assistant was the worst people ever. They actually told us we were not welcome back. Horrible horrible horrible

Jason D. on

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timothy M. on

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Everything was fine

Joseph P. on

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RALPH K. on

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The paperwork was a breeze, everyone was real nice and easy to talk to.

Robert S. on

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DeAnna C. on

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The Gentleman who handled my movein was very professional and courteous he helped me every step of the way going above and beyond what was asked. I will ALWAYS recommend this storage facility to anyon

sue z. on

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Very helpful

Tawnilynn M. on

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Customer did not leave a comment.

LAWRENCE K. on

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I had a storage unit at this location for 13 years. It was DBA "Secured Storage" and "Century Storage" before "U-Haul Storage." I believe it has improved over time. Management friendly & helpful.

Tim C. on

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Nothing !

kim w. on

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The people at Lake Wales hey 27 u-haul are great.

Andrew C. on

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tavaris b. on

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Nice staff

william W. on

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Laura A. on

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They did not want me to drop off my truck there because their lot was full.

ALMA D. on

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Every thing was great. Iris and Christopher was great. Their pleasant smile, knowledge and skills speak volume to me. Thank you

Corrine H. on

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The staff was always friendly and helpful. Very helpful and courteous. I would recommend this facility to my friends.

Bob C. on

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Chris was extremely knowledgeable and helpful

Alejandro R. on

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Luisa R. on

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I rented a truck for a long distance one way trip. The truck had a transmission problem. It would not switch gears easily also the brakes were really bad. It was the scariest trip I have ever taken

Rebecca M. on

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At all times that I had interactions with the staff they were always helpful and friendly.

Eric S. on

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Employees were very helpful.

Linda R. on

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Vehicle was ready and clean, staff were helpful. Mobile online order and check in worked a treat. No problems I would use this location again.

Matthew B. on

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This was the easiest rental I've ever got. The staff was super helpful and even helped hook the trailer up. Just a very nice experience compared to other uhauls I've been too

karen g. on

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So helpful and nice

Jose F. on

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lyell s. on

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Every employee was friendly and very helpful. The facility was secure and well maintained. I would highly recommend doing business with this U-Haul storage location. They were the best!

Kristina K. on

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Elliot T. on

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Barbara T. on

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So accommodating and helpful.

Yitza A. on

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linda S. on

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Excellent!

russell R. on

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The issue I had with the truck was I needed a ramp due to hip replacements, and the only truck was a 15 footer truck because I was told the 10 footer did not have a ramp. so I had to get a 15 footer truck which was way to much but it had the ramp, Trying to climb into this truck with leg raising issues was very hard to do for me and probably anyone else with lifting there legs up high to climb into a truck. So what I'm saying you should have a pull out lower step on both doors of the truck for us slightly handy capped. and people with short legs like my wife who also had a hard time to get in the truck with me.

LAWRENCE E. on

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Customer did not leave a comment.

Shori W. on

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Phil and Iris are exceptional at taking care of their customers. I would recommend this location to anyone looking to store in a clean and professionally run facility. Our truck could not have been better. Thank you Phil for taking care of us, it is greatly appreciated!!

Faye T. on

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Iris and Phil have great customer service as well as the rest of the staff. They always greet you with a smile and that's one of the many reasons I continue to do business with them. Keep up the great work.

Gene v. on

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Excellent Service

Eugene V. on

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Customer did not leave a comment.

Kalis P. on

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Just keep that wonderful service going like you have it. And the warm, friendly attitude of your entire staff made me feel like family there!

Denise H. on

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They are always polite and helpful.

John H. on

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David G. on

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Friendly and very helpful.

Rick R. on

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Professionally handled!

BRIAN B. on

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Management went out of their way on numerous occasions to accommodate my needs. Outstanding service and product.

Francis V. on

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dennis S. on

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Sarah S. on

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It was perfect and easy

Dalton B. on

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dianne l. on

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No complaints. Appreciate the service.

becky M. on

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Came in for estimate every time som wine came in we had to wait. The guy helping us knew what he was doing the other guy the other guy didn’t.

ERICK F. on

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courtney W. on

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Carolyn C. on

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The only problem I had was when I made the reservation, they didn’t tell me I couldn’t pay cash. I understand the reason, just would like to have been told.

Debbie M. on

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john c. on

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Phil and Iris are so professional. Wonderful staff very helpful.

ruby b. on

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Both ladies in office was helpful to me. It took no time at all. And thank you!!

STANLEY R. on

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dorian L. on

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Deborah W. on

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Phil was very helpful and a pleasure to work with

christine n. on

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Phil & his wife were just wonderful and explained everything. Glad to be storing my items where such a nice & caring couple reside!

Dennis R. on

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Phill Treated everyone like family made the entire process very simple. He was always willing to go the extra mile to make the experience pain-free . He is a tremendous asset to your organization.

Dennis R. on

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Phill Was very Pleasant and helpful. He made the process very easy and simple, during a time of high stress . I will definitely recommend this facility

Helen M. on

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Ruth N. on

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The space is a little limited but everything overall was excellent the service, customer service , and the checking in and out .

kenneth k. on

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Friendly and helpful service!!

anne W. on

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Customer did not leave a comment.

dale V. on

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Well run and helpful

CORE J. on

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roman C. on

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betty h. on

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They have always been able to take care of me and get me in when I need storage space.

Jennifer C. on

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Phillip and Iris was extremely kind and helpful, they keep the area very clean and safe. Thank you for your help!!!

PAULA T. on

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Had storage here for 8 years and just moved all items out and there were no bugs, no cobwebs, no water damage from multiple tropical storms and hurricanes. I was super surprised and happy.

ALLEN L. on

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Great service

Adelaida F. on

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All of the staff were very friendly and extra helpful. Planning on using the facility again.

Juana S. on

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The owners are awesome and always sweet. Excellent customer service Abe the other reps were all nice too. This particular Uhaul company has been awesome and is one of my favorites. Thank you so much.

BRIAN B. on

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Never Again::: too many fees restricted access unless you pay for it easier and more convenient to go down the street to Life Storage where you have a gate code that you don't pay for and cheaper:::

sharon d. on

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The woman working was less than proffesional

robert w. on

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Great staff

deborah S. on

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Very helpful and courteous staff. Made a difficult move less stressful. I was very impressed with professional and thoughtful way the staff addressed my needs.

STEPHANIE D. on

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Entire experience from the time we moved in to out as well as the truck rental was excellent. Very nice couple and very accommodating, will definitely recommend this storage unit and truck rental.

Liz G. on

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Phillip and Iris are the best! I highly recommend this Uhaul facility.

SCOTT h. on

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Phil and his wife are very knowledgeable, helpful and very nice to deal with.They will help you in anyway that they possibly can without a problem. I highly recommend this place for sure.

Adelaida F. on

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Very friendly, attentive and helpful staff

robert h. on

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dennis w. on

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Phil and his team are great! Highly recommended!

Charla C. on

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Everyone was very courteous and helpful. Would recommend this facility to any of my friends.

TROY H. on

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Christopher was very helpful and a great welcome to Florida

lloyd v. on

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Hi

phyllis a. on

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I was very happy with my experience at UHaul. Thank you ...this was the first time I’ve actually rented a storage area , but I’ve looked at others that weren’t as desirable.😊 Thank you

LEANN P. on

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Nice facility. Would recommend highly!

dev N. on

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Staff is very nice and helpful.

theresa o. on

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please fix your doors......

DIANE T. on

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Very nice people to deal with dealt with them 2 Years ago and had excellent service so when I needed a storage again they were my first choice. Thank you

Robert A. on

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The staff were friendly and professional.

Corrine H. on

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the storage units are excellent. Moving into the unit was very easy. Personnel at the storage facility is very helpful and knowledgeable. Very pleasant experience.

thomas q. on

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Excellwnt service, Phil and his wife are looking forward to work with you to fulfill your storage needs. Friendly, courteous, and professional service. 100% recommended.

juinita b. on

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Mr. Phillip & Mrs. Iris were very professional and knowledgeable in helping me make decisions about my Uboxes and storage option. They are the Best! Prof. Juanita Butler 813.918.5676

Jere G. on

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Absolutely satisfied with my experience. I recommend this facility to all.

April M. on

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Great customer service!

sheri h. on

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Was super easy to rent the space.. loved the people running it... never reached stage b4.. couldn't have asked for a better experience! Recommended u 2 everyone!

james s. on

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Your openness and flexibility have been helping us with a difficult (for us) move.

TERRY S. on

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Phillip and his wife were the friendliest people I have met in ages. He and his wife totally fell in love with my dog and actually played Frisbee with him, I couldn't have found a better place.

emily d. on

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I really enjoyed the month i needed them. Thanks for a friendly and clean environment

john j. on

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Thank you

bruce n. on

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Facility was convenient, secure, well maintained and staff was friendly and helpful. Will use again.

michelle t. on

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Great

Allen L. on

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It was an easy process and they were very helpful

betty h. on

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Everyone was very helpful! I definitely would use them again if needed.

JOHN T. on

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Staff was friendly and very helpful.

linda h. on

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Very nice units and personnel. I would definitely use again if needed.

dennis w. on

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Phill and his wife are a awesome team and were always helpful. I appreciate all of their efforts to give great customer service.

John E S. on

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Excellent Servicved by all your employees. Thank You

Claudette C. on

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The nicest and friendliest staff who goes the extra mile for their customers.

ANDRES L. on

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I was unable to left the rating in blank. Then, I have not choice other than rate it 1 star. I needed it in other town. Therefore I have decided not to use the service of this U-Haul storage.

james s. on

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Philip and Iris are great! They handled all of our needs quickly and efficiently, and they gave the perception that we were valued customers!

Linda B. on

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Great place for storage. Clean and staff was knowledgeable and helpful

mary s. on

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This was the best storage facility I have very rented from. The staff was always very friendly and helpful. The facility was alway clean and well maintained!

BRUCE A. on

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Staff was always courteous and answered any questions I had

Debra M. on

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The facility certainly met all our needs. Easy to get in and out.

tabitha s. on

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Great people - worked hard to help us with our long transition from GA to FL.

gyrosforheroes h. on

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Too expensive

jim b. on

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Phillip and staff were the best. They went way above and beyond where other UHaul places weren't willing to help or even do their job. Very much appreciated!! They deserve a national UHAUL award!

Gary B. on

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They did as I expected. Very satisfied.

jennifer r. on

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i liked it