Customer Reviews for U-Haul Moving & Storage of Lake Wylie

933 reviews

4815 Charlotte Hwy   Lake Wylie, SC 29710

(803) 831-2333

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(803) 831-2333

4815 Charlotte Hwy
Lake Wylie, SC 29710

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
5.0

Mr. Mike and his staff were great. He knows his business and I found that refreshing! He was kind, courteous, and had a smile that made us feel very welcome. I will definitely be using this location again for all of our moving needs. Go by there. You won't be disappointed!

David W. 
Rating:
5.0

Everything was great!!

Richard D. 
Rating:
5.0

Very friendly

Jesse C. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

My experience with the Lake Wylie site was very impressive. The owner was so nice and I can tell that he really cares about his business and it's success in our community. Excellent experience from beginning to end. I hope he continues to do well in our area!

Joyanna M. 
Rating:
5.0

Mike is amazing. Very dedicated and super customer oriented. Always working hard with a smile on his face.

Jeffrey S. 
Rating:
5.0

Mike Watson is professional who provide me with excellent service

James H. 
Rating:
5.0

Customer did not leave a comment.

Essa F. 
Rating:
5.0

John was very pleasant to work with. Made everything super easy

Arthur L. 
Rating:
3.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Mike was very helpful and nice

Cindy M. 
Rating:
5.0

I worked with Mike on this request and he was awesome. Thanks Mike.

BIJU S. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Latisha B. 
Rating:
4.0

The very best truck I have ever rented from Uhaul!

William H. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
1.0

Not telling the customer that you were telling other customers you have not pissed at work for days.

Nathaniel R. 
Rating:
4.0

The general manager was amazing she was all alone and working her butt off! She was very nice and accommodating I didn't mind that we had to wait longer

CARRIE H. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Owner Lydia not too pleasant to deal with. Don't know how important gratitude and kindness is to U-Haul but she is unnecessarily not too pleasant of a person. Rest of the staff was great!

Jason W. 
Rating:
5.0

The service was GREAT!! THANK YOU for everything!

Michelle R. 
Rating:
5.0

just keep up the good work... Thank you,

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

They have been fabulous

Ronald W. 
Rating:
5.0

The employees were very helpful and nice

Frank G. 
Rating:
5.0

Great service. They worked hard to ensure the vehicle was ready and clean.

Charles T. 
Rating:
5.0

Mike is fantastic!!!

Stephanie W. 
Rating:
5.0

Everyone was very friendly and efficient. Hook up and return completed quickly and competently

Brien D. 
Rating:
5.0

This is my go-to Uhaul - best service

Christopher D. 
Rating:
5.0

Can't beat the customer service hands down

Ronald W. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Lydia is a great lady and she bent over backwards to help me. I'm very happy with the service and the installer was feeling poorly and still preformed his job so kudos to him. Thanks for everything.

LaVerne M. 
Rating:
5.0

Keep doing what they are doing. Great staff and location.

Bruce B. 
Rating:
1.0

Vehicle was smelly and very rickety. I needed an additional day and they wouldn't work with me to make it happen. Had to unload the truck at a neighbors house to get the truck back.

KERRY S. 
Rating:
4.0

Make sure about how many miles for sure.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

TREVOR B. 
Rating:
1.0

My reservation was canceled by U-Haul, when they found a truck I had to drive 45 minutes to pick it up. When I arrived the location rented the truck that was reserved for me to someone else. I was then sent to a different location an hour away and had to settle for a smaller truck and trailer. Overall the worst customer experience I have ever had with U-Haul.

Shawn N. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
3.0

Installer left Grease prints on the headliner, molding panels, door and other trim. When asked to clean it he was confused as to what to use and where to clean when prints were very obvious! Trim molding was not replaced correctly. I actually had to finish cleaning this myself and that's all that was offered was "Sorry, he's new". Unacceptable on many levels.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

The process was easy

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Calvin A. 
Rating:
5.0

Super team and equipment! Rental process is way to slow!! It's better if you are already a customer in the system.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

None

Jimmy D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
1.0

I stopped in this location to change a reservation. I was supposed to pick up a truck in Spartanburg, SC and stopped at this Lake Wylie location to try to get a truck earlier. I was told that the reservation would just need to be transferred, and since I was getting a smaller truck I would get a small refund. However, when she gave me the total, the charge went from $172 to $419. When I questioned how a smaller truck from a shorter location could be $247 more dollars, her response was "well, you are renting in Lake Wylie." We were in a very big hurry at the time, so we just got the truck and left. I would like to know if the rental was possibly entered wrong, and if not, I would like an explanation as to why the rate went up that much. Thanks

Don S. 
Rating:
5.0

Customer did not leave a comment.

RACHEL H. 
Rating:
5.0

Customer did not leave a comment.

Mack L. 
Rating:
5.0

waited too long to be serviced!

Robert D. 
Rating:
5.0

I had never rented a vehicle before. Although I HOPE I never need to do so again, I would definitely use U-Haul based on my one experience. It was efficient, the van was immaculate, everything functioned perfectly, etc.

Cynthia B. 
Rating:
4.0

Customer did not leave a comment.

Ernesto B. 
Rating:
5.0

No turn signals did not work

John O. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Only issue I see is that the 6X12 trailer needs a tongue jack.

Robert B. 
Rating:
5.0

Very friendly and helpful

Calvin A. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Work on the system for dropping off after hours. It felt like I had to configure settings on my phone too much (sharing locations) and the photo part wasn't working at all at least for me. Probably too many photos required as well.

MICHAEL JOHN M. 
Rating:
3.0

Customer did not leave a comment.

HAROLD B. 
Rating:
5.0

Customer did not leave a comment.

LASZLO T. 
Rating:
5.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

The manager attention to her customers makes a big difference. Highly recommend Ms. Roman.

ELIEZER H. 
Rating:
5.0

Customer did not leave a comment.

Roland A. 
Rating:
5.0

Loved Mike. He had great customer service and was so helpful.

Homer T. 
Rating:
3.0

I hate that my reservation was cancelled just because I was a half hour late. I would rather be charged and know that my reservation is secure rather than not be charged and show up late just to have my truck rented out to somebody else. Moving rarely ever goes as planned, so why throw a wrench in it.

Jacob S. 
Rating:
5.0

Loved the store. Person was quick and helpful. Easy to find.

LASZLO T. 
Rating:
5.0

Customer did not leave a comment.

Courtney S. 
Rating:
5.0

Everyone was friendly, very helpful and made the rental process easy!

Thomas L. 
Rating:
5.0

I have rented from this location before, they are always helpful and never have any trouble when renting a truck..

Judith F. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Fix issues with online check in after hours it was twice now that we could not get form to download pictures and had to wait forever to get ahold of customer service support.

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
3.0

Customer did not leave a comment.

tom W. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
4.0

Customer did not leave a comment.

Jill-Anne B. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
5.0

Very good customer service

Patricia M. 
Rating:
5.0

Great customer service . Very polite and super easy process to rent a UHaul. Equipment was in great condition and AC worked great :) Easy process to turn back in and prices were very reasonable!

Travis K. 
Rating:
5.0

Mike is always great and shows he cares for the customers.

Jeffrey S. 
Rating:
5.0

We were happy to be able to get a trailer on short notice. Everyone was super nice and helpful. We were grateful that we could return it after hours so we didn't have to come back in the morning. Thank you for the help and we'll definitely look here for our hauling needs.

Charles J. 
Rating:
5.0

Great service

ALBERT B. 
Rating:
5.0

Customer did not leave a comment.

Russell D. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Always polite, friendly and professional when renting equipment. I would recommend this location to anyone interested in their moving needs. Thank you!

James R. 
Rating:
3.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSH P.  |  Overall Experience 
Rating:
5.0

Lydia she is absolutely the best! Her customer service goes above and beyond. Kudos for her! 😁😁😁

Cindy V.  |  Overall Experience 
Rating:
5.0

Consistently Outstanding customer service. I’ve rented there several times and service was outstanding

MARK H.  |  First Impressions 
No reviews have been submitted for this location.

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