Customer Reviews for U-Haul Moving & Storage of Lake Wylie

868 reviews

4815 Charlotte Hwy   Lake Wylie, SC 29710

(803) 831-2333

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(803) 831-2333

4815 Charlotte Hwy
Lake Wylie, SC 29710

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and helpful

Calvin A. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Work on the system for dropping off after hours. It felt like I had to configure settings on my phone too much (sharing locations) and the photo part wasn't working at all at least for me. Probably too many photos required as well.

MICHAEL JOHN M. 
Rating:
3.0

Customer did not leave a comment.

HAROLD B. 
Rating:
5.0

Customer did not leave a comment.

LASZLO T. 
Rating:
5.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

ELIEZER H. 
Rating:
5.0

Customer did not leave a comment.

Roland A. 
Rating:
5.0

Loved Mike. He had great customer service and was so helpful.

Homer T. 
Rating:
3.0

I hate that my reservation was cancelled just because I was a half hour late. I would rather be charged and know that my reservation is secure rather than not be charged and show up late just to have my truck rented out to somebody else. Moving rarely ever goes as planned, so why throw a wrench in it.

Jacob S. 
Rating:
5.0

Loved the store. Person was quick and helpful. Easy to find.

LASZLO T. 
Rating:
5.0

Customer did not leave a comment.

Courtney S. 
Rating:
5.0

Everyone was friendly, very helpful and made the rental process easy!

Thomas L. 
Rating:
5.0

I have rented from this location before, they are always helpful and never have any trouble when renting a truck..

Judith F. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Fix issues with online check in after hours it was twice now that we could not get form to download pictures and had to wait forever to get ahold of customer service support.

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
3.0

Customer did not leave a comment.

tom W. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
4.0

Customer did not leave a comment.

Jill-Anne B. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
5.0

Very good customer service

Patricia M. 
Rating:
5.0

Great customer service . Very polite and super easy process to rent a UHaul. Equipment was in great condition and AC worked great :) Easy process to turn back in and prices were very reasonable!

Travis K. 
Rating:
5.0

Mike is always great and shows he cares for the customers.

Jeffrey S. 
Rating:
5.0

We were happy to be able to get a trailer on short notice. Everyone was super nice and helpful. We were grateful that we could return it after hours so we didn't have to come back in the morning. Thank you for the help and we'll definitely look here for our hauling needs.

Charles J. 
Rating:
5.0

Great service

ALBERT B. 
Rating:
5.0

Customer did not leave a comment.

Russell D. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Always polite, friendly and professional when renting equipment. I would recommend this location to anyone interested in their moving needs. Thank you!

James R. 
Rating:
3.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Mike needs help ! Mike is a very hard working employee. I watched him answer and put on hold 2 phone calls while he had 4. Customers waiting. I honk he did a fantastic job getting everyone taken care of.

Terry H. 
Rating:
1.0

Slow response time. Had to wait about 30 minutes for truck to be cleaned out.

Evelyn C. 
Rating:
5.0

The best and most professional Uhaul I have ever visited!! Great Job!!!

Mehul P. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
5.0

Customer did not leave a comment.

Davis C. 
Rating:
5.0

Excellent service.

Sarah B. 
Rating:
1.0

Bad experience !! Was scheduled to pick up at 9am and didn't get checked out til 9:45 ????? The manager was not on point I previously calculated mileage and provided when I reserved and was told that it was never recorded which resulted in a verbal altercation with the manager in front of customers and was threatened to not be able to get my rental ??????? Very unhappy with my experience and the manager

David O. 
Rating:
4.0

Customer did not leave a comment.

Loran S. 
Rating:
5.0

Mike understands the value of customer service to the customer and to his company. He was was efficient, pleasant in conversation, and deliberate in his responsibilities. Thanks again Mike!

Fred W. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Mike and Lidia were very nice. I saw Mike cleaning trucks. Price was competitive. I would recommend using their service. GJ

Gary M. 
Rating:
5.0

There should be more lighting for after our drop offs. I could not see to unhook the trailer in the dark. I didn't have a flashlight and couldn't find my glasses. I would definitely hope you guys would put some more lights out there at night

Jerrie G. 
Rating:
4.0

Friendly staff, great experience. Only one staff member on duty at opening, took a while to check out.

Adrian S. 
Rating:
5.0

I have not been refunded yet from contract number 97283651 for wrong equipment. Tega Cay (39102)

Michael E. 
Rating:
5.0

Nothing. Keep doing what you're doing. Great experience!

Scott S. 
Rating:
5.0

Very friendly staff. Courteous and helpful.

David D. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

mike and lydia were very helpful. van was clean and drove great. mike asked for feedback on van upon return - obviously they value opinion of their customers. will use this location again.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Bethne A. 
Rating:
5.0

Customer did not leave a comment.

SHERDEL D. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Willie K. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN N. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

keep up the good work and doing what you doing.

Michel B. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Just wow.... I was impressed by all the staff I came in contact with but the one that stood from me was big Mike. He is just incredible and accommodating. I wouldn't rent a truck from any one but him if we could.

Anteneh T. 
Rating:
5.0

Customer did not leave a comment.

Charlie A. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Marlo J. 
Rating:
5.0

Customer did not leave a comment.

Raul P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

Connie G. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

The manager Lydia was top notch and very plesant

Michael R. 
Rating:
4.0

Customer did not leave a comment.

JOSH P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

We had an excellent experience. The staff was very professional , helpful, and I was very impressed with their safety precautions regards covid. My daughter used them at this location last month with the same opinion. Hopefully we won't need a uhaul any time soon, but if we did we would absolutely use this location.

James D. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Excellent service and clean truck. The check in process was simple

Keesha P. 
Rating:
3.0

50/50 The 1st guy argued with me about the fuel level. Called me an idiot and said I didn't know how to read a fuel guage . I'm a professional semi truck driver, I read that guage all day for the last 25 years. It appears he couldn't tell the difference between 1/4 and 3/8. He insisted 3/8 is larger then 1/2. When 4/8 =1/2 how can you argue with a scholar like that. The manager on the other hand could read fractions, apologized for his employee and sent me on my way. I give this place average because poor would be unfair to the 2nd guy.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Rahimah S. 
Rating:
3.0

The truck was Not as clean as I would have wanted but it functioned well for my needs

Keith P. 
Rating:
4.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Keep up the excellent work!

Neil A. 
Rating:
5.0

Convenient and easy. After hours drop off worked very well.

Richard P. 
Rating:
3.0

The lady that helped us was extremely pushy. It was if she couldn't get rid of us fast enough.

BILLY C. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
1.0

Customer did not leave a comment.

Konan P. 
Rating:
5.0

This location accommodated me after the Midgard Storage location down the road totally dropped the ball. I drove an hour down to Lake Wylie for a truck and the Midgard location did not have my truck available. It was quite frustrating. I called the lake Wylie u-haul store and they had a Chevy truck available. Unfortunately that meant that I had to drive back to return the truck (it was supposed to be a one way trip that turned into multiple drives). Happy about the U-haul location, very disappointed with the Midgard Storage location down the road.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Thanks big Mike !!!

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

IVY D. 
Rating:
5.0

Customer did not leave a comment.

Marlo J. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Connie G. 
Rating:
5.0

Great service and very professional!

Philip T. 
Rating:
5.0

Lydia she is absolutely the best! Her customer service goes above and beyond. Kudos for her! 😁😁😁

Cindy V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

roger c.  |  Overall Experience 
Rating:
5.0

Everything went smoothly and very happy with service.

roger c.  |  First Impressions 
Rating:
5.0

Consistently Outstanding customer service. I’ve rented there several times and service was outstanding

MARK H.  |  First Impressions 
Rating:
5.0

.

Louis V.  |  First Impressions 
Rating:
5.0

Great guys to work with

James M.  |  First Impressions 
Rating:
5.0

Excelente servicio

Angie H.  |  Overall Experience 
No reviews have been submitted for this location.

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