Customer Reviews for U-Haul Moving & Storage of Lakewood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lakewood

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David P. on

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The young lady who runs this U-haul office is friendly, efficient, very professional, and has a quick mind. I arrived 20 minutes late, to find a line that I thought would be slow, but they served us all very quickly and thoroughly. My brake/turn light 4-pin connector was ruined from age, so they sold me an adapter for the larger connector and I was on the road in no time. Thank you!

Donald B. on

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Using the call center was very disappointing. Won't do that again. Service at location was excellent.

nichole w. on

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john v. on

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Paul L. on

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Micheal E. on

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Supper fast exelent and customer service. Will be using this uhaul again

ELAINE L. on

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Russell H. on

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Teresa E. on

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At the present time, the street in front of the location is the nder construction. The driveway is very narrow because of this.

DON E. on

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I was in a pinch when my sons truck stopped running. I did not want to pay the high cost of getting it towed. I went to this location just to get information about towing it myself. The general manager Amanda and two other gals Anastasia and Jeneffa(?) were all around wonderful. I was nervous about towing because I had never done it before. These ladies assured me that I could do it. They explained how to drive onto the trailer several times and answerd all my questions. These girls were a hoot to work with, very enjoyable and they took pride in their jobs. I was at ease driving away with The trailer after all their help. When I returned it was 6:20 am and Amanda had pulled into the store right Behind me. Before going into the store she backed up the trailer for me! And unhooked it and had me on my way. I was so impressed how these ladies handled themselves. Amanda had a kickass team of women. I will definitely come back to this location for anything else I need. Thank you again ladies. Don Evans.

james k. on

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Very smooth and professional

Nyle S. on

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They took a long time to greet me at the door but other than that it was great

RALPH H. on

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Anatasia was very efficient, thorough and friendly. She quickly got my 25 ft rental truck, explained terms and agreements and instructions on refilling the gas tank. She thanked me for sweeping the cargo box of the truck and had my final bill charged to my card and emailed my receipt.

RACHEL S. on

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Thomas H. on

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Not sure if you can add a message about access to this location during road construction, but that will be an issue for a while longer. The staff were very friendly and helpful.

ken g. on

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Extremely helpful with setup of trailer.

KALIANN L. on

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babette n. on

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ANDREW W. on

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Not entirely their fault, but construction on Wadsworth made it hard to access. The truck wasn't ready to pick up when we arrived and the store only had one employee doing everything, leaving the desk unmanned, and tasks slow to be completed. The cost was way beyond the $39 quoted to me on the phone. Will likely use a different service next time.

Abel S. on

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Dirty on the inside but trailer functioned well otherwise. Staff was helpful.

Gerald C. on

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Road construction made site difficult to access. Forced to pickup at site many miles away from my location vice any of the other 5 locations that were much closer. Pickup window was not existent. Location expected me at a specific time. No sooner and no later.

Vanessa P. on

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David N. on

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Everything was handled well. Only issue was the construction out front, but that isn't your fault.

Salesi O. on

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Keep up the good job.

ross s. on

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aaron s. on

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dave b. on

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The two people that helped me were friendly, honest and helpful.

Terri D. on

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david r. on

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BRENDAN C. on

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JAMES D. on

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Grace J. on

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I never got the final bill as the employee said I would. When do I get a copy of final bill ? Also, rented a 10' truck on phone and wasn't mentioned that it didn't have ramp until I arrived to pick up truck.

Rodney G. on

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This is a great store and they have great customer service.

Sherman R. on

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The 20' truck was really excellent. I felt like Uhaul had thought of everything when it came to operating the truck. Great equipment and easy to operate! I was really impressed with the whole experience.

BUD F. on

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The person that assisted me was very helpful and friendly. Thank you!

Rachel A. on

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Edward P. on

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John G. on

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George B. on

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This is one of the best Uhaul stores in metro Denver. I prefer to come to this store, in spite of all the horrible road construction going on right at the edge of the store. Getting in and out is difficult, but this store is otherwise very nice and easy to deal with. Nice people, always have what I need. Thanks.

Mary H. on

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Poor signage due to road construction- dropped off after hours without problem.

KENNETH R. on

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Too much construction around the business and the vehicle was dirty.

Roberta A. on

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Rex W. on

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I drove only 10 miles, and you charged me more than $9 for gas. Unless the truck has a leak or the gauge is inaccurate, there is no way I used 3 gallons to go 10 miles. One gallon, maybe. I feel like I got ripped off. I will not use this location again.

Chi An H. on

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Heinrich W. on

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Very Helpful, very well stocked with accessories you might need when renting a U-Haul Trailer or move.

katherine h. on

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it was snowing heavily in Colorado, so outside was covered in snow. inside very clean. unfortunately a drill bit head was stuck in one of the lower screwheads on the inside so that caused a small tear in the fabric of the sofa

Robin C. on

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APRIL S. on

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We were driving on the hwy and the wheel flew off the tow dolly and into on coming traffic and we were stranded by the side of the hwy. See account notes, the worst experience of my life.

adela m. on

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As a drop off location, the turn room for the 15' I was driving was very limited.

RAY C. on

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Bad neighborhood, street is torn up and you may damage your vehicle trying to find this place to return equip in the dark. NOT COOL !!!

patricia l. on

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Everything was speedy and efficiant . employees very experienced and acknowledgeable

James P. on

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hannibal d. on

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CAROL A B. on

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U-Haul should allow individual stores to make price concessions for bad service received- 1. a truck that was really noisy & sounded as if it may have needed transmission work; 2. the drop-off point was incorrect, not as on my previous contract that should have been found in service records and made the same; it was very inconvenient & the next day the 'assigned place' called me to say "take it to the larger U-Haul because we have no space"; 3. there was 1/2 a tank of gas extra in the tank that was a ~$30 gain for U-Haul, after all the trouble we'd had, it would have been very nice to get some credit for it. I know the contract specifies to leave it at the level taken away with but in extreme cases such as this with the all-around bad service, employees should show some 'good will' and try to make customers a bit happier. And to make it an easier 'match' for returning a truck, why aren't all tanks on full when leaving the departure store?!?

James C. on

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Quick and easy pick up of the rental, I was in and out within minutes.

MARTHA A. on

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I think you guys do a great job already! I have rented trucks with you guys a few times, and service has always been great. Thanks!

Rob B. on

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Don B. on

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Good service and hours

dawn r on

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Your character limit is too small to give you all the proper kudos.

Maria d on

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This was all done across state lines, and via email/scanning. They went way above and beyond to help me.

DOUG S on

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I wish the storage lot was still available !!

ZEKE K on

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disappointment-someone ran into our trailer in 48.Mgr did not tell us about camera-Film kept 2 wks.Police came damage est.$800.Longer lasting film for storage area would be suggested

NATALIE B on

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The manager was great. The facility was great. I would recommend to anyone who needs to store

GERALD UGENE P on

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Ivan was fantastic. Very helpful and professional

DOUG S on

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Ivan was very helpful and explained everything well. So far a very pleasant experience-

SHERRY K on

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Barbara was very pleasant and professional while working with several people simultaneously. She made my experience worth coming back.

JEANANNE J on

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Great service. Very friendly. Would use this facility again.

TONY K on

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Used this location for awhile. Definitely was improved during that time. Not the cleanest U-Haul storage location, but a good value.

PHONG N on

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Great customer service at this location. Staff was extremely accommodating.

ROGER F on

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Excellent service provided..

HEIDI L on

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The customer service was amazing.

KELLY B on

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There was so much confusion and a lack of communication somewhere down the line. The ubox itself was fine, though.

WYATT E on

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Great service. Older site. But very functional. I am very happy it was available.

MARVIN K on

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Everyone was friendly and a pleasure to work with. Excellent job!!!

MATHEW A on

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Employee`s were both helpful and courtious. they new their stuff.

TONY K on

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The storage lot appearance was adequate. It may deter prospective renters, so its improvement would help - i.e. simple weed spraying.

JACQUELINE H on

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The level of service was very good.

JEFFREY Y on

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I don`t remember his last name, but Cody was extremely patient and helpful. He went above and beyond normal customer service and had a great attitude while doing so.

BART J on

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appreciate your vigiilance in looking after our vehicle while it was in storage, and checking with us when others took it out for use. Great service. Barton F Jones

JEFFREY Y on

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Thanks for everything!

JAMES G on

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very helpful and pleasent

STEVEN B on

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Great People Great Service.