Customer did not leave a comment.William A.
Customer Reviews for U-Haul Moving & Storage of Lakewood
Lakewood, CO 80214
(N Of 6th Ave on Wadsworth Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Do not make reservations for facilities that do not have equipment available on the day it is to be picked up. I went from reserving a facility that was two blocks away to pick up equipment that was 20 miles awayKevin N.
This was the 3rd location I visited to get my reservation. The first location, which matched the confirmation email, didn't have any reservation for me and said it was at a different location a couple miles further away. Got to that location and they didn't have the truck I reserved, once again i was sent to another location just a few miles away. My original reservation was for a 20 ft truck in my name. The information that uhaul had, which didn't match my confirmation email, was for a 26 ft truck and had my name but my brothers phone number...when I found the truck on the lot and realized they gave me a bigger truck, I went back inside and waited 10 to 15 mins and did hit the button for service but nobody showed up so I just dealt with the beast I was given. In town move, so had to pay extra for gas and those couple miles each place mentioned to the next uhaul had put me 8 miles further away so 16 mile round trip extra I had to pay for just because they kept moving me further from where I was moving.PETER S.
I could not find an explicitly marked key return box for after hours returns and stuck the keys in the mail slot. I think you need to make it easier to find. I will dispute if you try to charge me for not returning the keys. Otherwise the experience was great.Nathaniel C.
Customer did not leave a comment.DONNY D.
Perfect serviceLarysa L.
I could not believe how long it took for someone to answer the phone when I called to make a reservation. The lady I talked to told me I had to have it back by 6 p.m. and I was picking it up at 4 p.m. same day. When I got there the gentleman at the desk said that I could have the pull-behind trailer for up to 24 hours. Why would the girl on the phone tell me I only have two hours to have it. I called the number directly at the store where I was renting it. Strange.Jodie P.
Really efficient and great customer service. Convenient location as well.Shawn H.
We booked this reservation a week in advance. We reserved 6 dozen furniture blankets and 2 furniture dollies. When we went to pick it up, they said they didn't have any blankets or dollies. Then the truck was nearly empty so we had to take a 26' truck to the gas station and put 100 dollars worth of gas in it. Then we had it set to drop it off at a location closer to our new home, and they told us no, we had to drive it back to the original location And pay for the mileage to do so. Very disappointed with this trip.Codee J.
Customer did not leave a comment.Sandra M.
Computer was down and I waited over an hour to pick up my truck. There was only one person at the site. Please consider having a paper option or contingency plan for when this happens again, It is unacceptable to cause your customers to be late for appointments because your system is unreliable and you are understaffed.Phil C.
Customer did not leave a comment.JANE L.
Jessica runs a great operation! In addition to quick and complete customer service she must frequently review KPIs because her operation is so efficient. Equipment is always well kept and ready. It shows that she is selecting and training staff to understand and follow meaningful operating procedures. Great job, Jessica!Michael S.
I have no complaints. The place was clean and the employees were very helpful and friendly.John F.
Nothing they did a great job very nice peopleHOPE P.
Charged twice, waited in the waiting room only one person there. did online check in and then was checked out by the person, even though it was done online. double charged.Frances R.
The two young ladies that check me out was great.kalebb M.
Send me my receipt pleaseCameron F.
Customer did not leave a comment.Daniel B.
Email me my recipient please....tammy U.
Customer did not leave a comment.MARTIN M.
Fast processing to get the key, and fast processing on return. Efficient and friendly!Tomas B.
While the staff were nice, they incorrectly read the gas gage and overcharged us. We have had to go through many phone calls to try to remedy this situation and it is beyond frustrating. In all honestly I don't think I would ever rent from U-Haul again because it was been one issue after another.BLAIR L.
Always quick and friendly customer service.Courtney M.
In-between having to drive from Lakewood, then to Littleton to pick truck, then back to Lakewood to grab trailer, then back to Littleton for my car. I was not to pleased with the service or handling of my situation. The manager wasn't helpful and I wouldn't suggest or use uhaul moving forward. As long as Uhaul has been in business and you can't give the customer a heads up one day prior to picking up equipment. Seems like uhaul isn't taking that extra step to provide a better service.John K.
There was no obvious drop box to drop the keys off. The person in the front was very unhelpful, she handed me my keys but didn't walk me through how to operate the truck. She said I could drop the truck off after hours without being charged extra but then I was charged double without warning.Sophia C.
These people delivered what I have come to expect from UHaul. Prompt, courteous and efficient.Georganna G.
Customer did not leave a comment.Brenna S.
Customer did not leave a comment.William O.
Customer did not leave a comment.Vittorio P.
Friend staff who took all the appropriate Covid safety pre cautions.CYNTHIA B.
Customer did not leave a comment.Angelique S.
Always a great experience!Troy H.
Customer did not leave a comment.Joanna H.
Customer did not leave a comment.Brett C.
Staff is friendly, helpful and knowledgeable. Thanks Ladies!Kevin U.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.William F.
Unrelated: but there may have been a grey Columbia jacket left in the truck. I know it's a long shot but I'm not sure if anyone would be able to see if it is behind the seat. I've called the store and they were unable to help me. Thanks in advance!!!MELANIELEIGH J.
Truck was clean but it needs major mechanical work. Transmission acting up and wouldn't shift smoothly. $83 dollars is a bit ridiculous for a local move. Will find cheaper deal somewhere else next time .MICHAEL H.
The staff here was absolutely wonderful. Very courteous and friendly. Easy to find and answered our call quickly when we asked about turning the equipment in early.Kimberly H.
It's great to have equipment that is clean and great operational condition. The staff is helpful and easy to understand. The manager, Jessica Byers, is professional and works hard to make using U-Haul a rewarding experience.Michael S.
Customer did not leave a comment.Roger F.
Customer did not leave a comment.david P.
Improve day-time staff. Hire more employees like Jessica. Morning staff don't seem to appreciate customers.Michael S.
Very friendly, quick and helpfulSheila S.
Uhaul advertises that you can rent their trucks either one way or round trip. When I asked for a one way fare I was denied. This resulted in an additional 300.00 plus charge. I will never rent from Uhaul again and will let my friends know as well. This was horrible let alone a violation of their own advertising and marketing schemes.Michael E.
830 Wadsworth Blvd, Lakewood, CO is a U-Haul location to avoid. They lied about the van I got saying that it had been detailed just before I got it, while gone they altered the rental contract without my knowledge, and after it was returned, they claimed the dirty van I got from them was damaged and charged me for that as well. I drove only on the highway and parked the van on my driveway when I arrived. They refuse to show any proof on their part and U-Haul corporation only passed my initial complaint to the same party that lied about the detailing. I hit nothing with their dirty van. Buyer Beware...and take photos of all parts of your vehicle before you leave as the U-Haul complaint form has no way to upload your photos. You might need photos should you have to go to court. I have had very good rentals with other U-Haul locations. I will never return to this location. I have used the "use our contact form" link below several times, but have yet to hear from corporateRobert M.
Fast, quick and friendly. No real hidden charges. I did feel a little tricked there for a min when trying to check out when it moved the no thank you button when offering mover help to the top of the page instead of the bottom like the rest.Timothy C.
The equipment was dirty but in good shape maintenance wise. The employees were not wearing masks when I walked in.Daniel L.
Stood in an empty store for 20-30 minutes until and an employee showed up. I actually had to call the location while I was standing inside the store, for someone to notice. Someone could've ran out with several items and they wouldn't even have noticed! Once the associates came to help me, they didn't even say hello or sorry for the wait. One if them also wasn't wearing a mask. When they hitched the trailer to my car, the chain was dragging on the pavement as I started driving away. I stopped my car and tried to get someone's attention to help me fix it, but the girl literally hid behind one of the vehicles in the garage. I was being extremely polite regardless of how frustrating the service was, but they still treated me like I was interrupting them. I will NEVER return to this location after that.Grace E.
I walked in and one of the cashiers had no mask on in sight. (blue hair woman) and her boyfriend came in through the back of the building.. also without a mask.. they had a 10 minute conversation while I stood there awkwardly waiting to pick up my truck. Then they kissed and parted ways to ostensibly get back to work. The whole thing was totally ridiculous. Truck's pretty expensive for what you get + having to pay for furniture pads when you already have the truck is absurd.Athena J.
I drove maybe 32 miles total. It was 14 to my new place and 14 back, give or take a few from the usual location. Yet I'm being charged for 96 miles of driving??? Either your mileage wasn't updated from the last user, or the speedometer was read wrong. On top of that I was good for 60 miles in town either way, and didn't even drive that much. Please fix this.DEVIN P.
Customer did not leave a comment.Dustin M.
Customer did not leave a comment.Gilbert V.
Answer my previous texArthur M.
Repaint the lines in the parking lot so folks know where to park their cars, park the trucks, and areas off limits or not to block. It's mayhem when it's busy!MATTHEW R.
Customer did not leave a comment.Jonah H.
Customer did not leave a comment.Ken J.
Customer did not leave a comment.LUCY A.
Running lights on trailer did not work, had to use warning lights. Rear door very difficult to raise. Trailer needs some work. Personell at location were nice.Dennis K.
Very helpful very nice.John B.
Equipment was very storng and well maintaining. Wr had no problem great job. We recommend uHaul to all. Thank you uhual.sikranmjeet S.
Nothing! The lady that helped me on Sunday 12/27/20 (I think Jessica) was positive & outgoing. Helped me hook up the car dolly & explained to me how to operate it. She was great!JUSTIN T.
Customer did not leave a comment.gary A.
Great experience, friendly staff, awesomeDouglas C.
Customer did not leave a comment.Rose V.
Customer did not leave a comment.FREDERICK S.
Customer did not leave a comment.ALBERT M.
Contactless should be contactless. They did not have the vehicle pulled up to the front, it was not warmed up. Yet other vehicles were. And the a.m. associate was very rude.Levi E.
Customer did not leave a comment.Eduardo S.
I enjoyed the workers at the front desk.Caroline S.
Super helpful, friendly, knowledgeable . Really clean bathroom!Christopher H.
My order was changed 7 hours before pickup from a cargo trailer to a utility trailer, and then I was told that I had to get a bigger cargo trailer and charged extra for it. If possible I would never use Uhaul again.Luke H.
So rude. Took it back early. Guy told my husband just leave it there. When I went inside they told me I need to check it in. Went back outside to check it in. The Guy had already started checking it in and said that he will charge us an extra $20 for gas..... It was at the correct amount as our paperwork. SO my husband used 2 MORE MILES to go put in MORE GAS. The Guy so rude had no mask was trying to speak to me right in my face, I literally asked him to back up!!! I WILL NEVER RENT FROM FOR COMPANY AGAIN. I can't imagine the charges is received head we actually just "left it there" for the guy to check in. The bumper was also messed up on both corners, he probably would have tried to charge us for this too!!!!Emanuel G.
Ordered blankets to cover stuff but they weren't given. I got that removed from the bill at the end.Kenneth M.
Nothing. Quick and easy service.KYLIE R.
Customer did not leave a comment.Tristan C.
Store was filthy. I've been to automotive shops that was much cleaner. A man and a woman had to figure out how to process my rental on the computer. Neither of them told me they charged my credit card twice and issued one credit. I used a debit card and this ended up freezing funds on the amount of both transactions. The lady outside who hooked the trailer to my vehicle was thorough and quick.KATHERINE B.
Anastasia was tremendous. Customer service was excellent. She went above and beyond to help me, not only with this rental, but also to help me schedule another rental for later this month.James K.
This location does not answer the phone when called, so the call rolls over to a U-Haul call center. UHaul doesn't staff their call centers at any adequate level, so I had to hold over 20 minutes EACH time I called. I showed up at facility, stood outside and called the number and watched to see if anyone was paying attention to the phone. Phone rolled over to central line. I went into the facility to see two employees sitting in the shop, building a bicycle with no phone near them. The phone line needs to indicate that "your call is being rolled over to our national call center" so callers can decide if they want to simply call back - or wait on hold. That still doesn't excuse the facility not even attempting to answer the phone.Michael B.
My fiancÃ© and I had to move in hurry and we were not sure about which company we were going to through to rent a truck for a good price. We shopped around online and we had seen the many different reviews for this location but ended up stopping in to see what we thought about it. There were two amazing ladies working and come to find out they were both the managers of this location. Jessica and Anastasia helped us so much! They walked us to their back area where they keep the trucks and showed us the different sizes and helped us choose which one would be the best fit for everything we had. We also inquired about getting a hitch installed on our vehicle so we could possible tow a trailer instead of getting the truck. They pulled up what our hitch would look like and explained how they would put it on, not only are they the managers but they install the wires and hitches on vehicles! I have never met a woman mechanic before with as much knowledge as they had about our car and how the hitch would be set up. We ended up deciding to go with the truck and they made us a reservation for Monday morning. I was a little worried about my fiancÃ© having to move everything by himself because I am pregnant but they were quick to offer finding us a moving company that would load and unload everything for us. We ended up not needing the movers because thankfully our friends were able to help us. Jessica explained to me the express check in and showed me how to upload all my information so that on Monday it would be easier to sign the paperwork. Come Monday morning Anastasia was working and was very busy but she was able to get all the other customers out quick and efficiently. She informed us that our truck got dropped off over night but she was going to clean it and make sure it was ready for us. We watched her clean and sanitize it (which is very important with this pandemic going on). When she was done she got our information pulled up, we signed the paperwork and she gave us our key. She even walked around the truck with us to make sure everything was right with the gas and the miles. It was the quickest I have ever received any type of service. We were able to return the truck before closing time and Anastasia was still there and checked us in and got us our total and emailed the receipt. Jessica and Anastasia gave us the best customer service we have ever received, I will definitely recommend Uhaul and this location in particular to all my friends and family who are ever in need of a truck. These two wonderful ladies definitely care about the job they do and every customer that walks in the door. It's so hard to find people now days who take the time to do their job with as much care as they did. Thank you ladies for making our stressful move a much, much easier one!Ashleigh O.
Gas tank not full when received. Over chargered fir pad useNoah K.
Made Tarvaris for a 20' truck and day before the rental reservation date i was notified they didn't have one available. Had to scramble and make multiple trips to move. Waist of gas and time.Andrew W.
Customer did not leave a comment.Joan H.
Customer did not leave a comment.Sally N.
The staff was very friendly and helpful. The whole facility was well maintained.RUSSELL L.
Great Service thank you.matt W.
See comments about reservation.Russell Z.
Customer did not leave a comment.Victor D.
I had to walk to the back of a parking lot in cold weather, start and deice my own 26' truck and remove the cardboard in the windshield. Every other time I have used uhaul, they pull my truck around, make sure it is ice free, and remove the cardboard in my truck. I'm not sure if this is due to covid, but it is very difficult even at 5'8' to reach the windshield on a 26' truck. It would have been nice to also not have to walk to the back of a big parking lot to pickup the truck, as it was parked at the very back of a large U-haul center.Jennifer B.
This location was dirty, unorganized, and the customer service was lacking. When we came to drop-off the vehicle, the door to the store was locked even though the hours indicated the store was still open. We could see a sales representative inside on her phone, so we knocked to get her attention. She let us in and we told her we were there to return the vehicle. She said to just drop-off the keys in the key drop outside and she would take care of it later. We asked if we could get a confirmation/receipt that the vehicle and other items we rented had been returned in good condition, but she again told us to drop-off the keys in the key drop outside and said that we would receive an email confirmation later, so we headed out. The next day, we had still not received a confirmation so we returned to the store. When we arrived, there was no one at the counter. We waited almost ten minutes, and still no one had shown up. The door to the warehouse was open, so we poked our heads in (and noticed how unorganized everything was) but were finally able to get someone's attention. We told the individual that we had not received a confirmation that they had received the vehicle, and sure enough, the sales representative from the day before had not accounted for it and their system was showing that we were still in possession of the vehicle even though it was parked outside of the store. The individual apologized and quickly inspected the vehicle, items, and printed off a confirmation of return/receipt. I think if this location cleaned-up a little and implemented additional trainings for the representatives, that it would be a big improvement.CHRISTINE D.
Wait time is always an issue here at this licationUgolino B.
Both women, I believe Jessica and Anastasia, were very helpful and made a tricky moving weekend (snow in October!) much easier and less stressful. Thank you!!Jill S.
Customer did not leave a comment.tod L.
Customer did not leave a comment.Elizabeth H.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.DARLENE R.
Customer did not leave a comment.Stephen R.
They didn't have what I needed but they found me another vehicle, which worked out better. I would recommend they to anyone to use this location. Very happyVincent B.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!