Customer did not leave a comment.MICHAEL H.
Customer Reviews for U-Haul Moving & Storage of Largo
Largo, FL 33771
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service and equipment as usual..Carl H.
Brian & Colleen were extremely helpful, professional, awesome, & made the BIG move successful! Thank you so much to the KC team! Also to the amazing Girls in Florida who were amazing at loading & off loading the U-boxes! The guys that did the packing in both FL & MO were amazing, quick & professional! Thank you!!!marie C.
tried to phone in, but was told wait time to be 20-30 minutes. NOT ACCEPTABLE. I drove there and was treated very well.Robert J.
Customer did not leave a comment.Anthony B.
Relocate the box 📦 area in the store , they have it in the center of the store. Not terrible but I never learned how to walk thru stacks of boxes and I'm an old MOFO . Lol Enjoy 😉your day .Timothy L.
Great service!Melissa K.
Customer did not leave a comment.James G.
Customer did not leave a comment.Gilmar D.
Customer did not leave a comment.noely R.
Vanessa the lady who dropped off the containers was extremely helpful in delivering the containers. They gave me way too many furniture pads and she was nice enough to take the 4 bundles off my hands and load them back in her truck. She is an A + employee.James D.
Great service very very nice and polite and professional and courteous staffNazimuddin B.
Customer did not leave a comment.miranda M.
Movers were great and very polite. I would highly recommend. It was a stress free experience.Shelley C.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Nikie G.
Customer did not leave a comment.Sheila N.
Customer did not leave a comment.CARLOS R.
Wonderful people working Nothing bad about the placeMILTON G.
Very Well Served!RONALD P.
Customer did not leave a comment.MARK L.
Brought back trailer at 7:05 (closed) and employee still did check in for me which was much appreciated!! (Saturday May 28th)David B.
Customer did not leave a comment.Margaret M.
Customer did not leave a comment.Alix P.
I couldn't use this truck! The breaks were messed up and there was no way in HELL I WAS MOVING MY STUFF BACK and forth! I almost got into 2 accident's cuz of quick stops! Oh and U-Hail maybe if y'all didn't cancel my original truck I wouldn't be in such a rush and my child might have not went to the hospital last night had you giving me the correct truck and not canceled my original truck because you get your panties in a bunch! I am super over U-Haul it is budget all the way baby! I hate you U-Haul!Kristin S.
All concerns were addressed immediately and successfully resolved. The team was awesome and knowledgeable.Ariesa F.
Customer did not leave a comment.Paul P.
Picked up the truck that was dirty I had leftover chicken pieces in the bed of the truck with grease all over the bedScott W.
Customer did not leave a comment.MILTON G.
I will NEVER use this company again. Waited days to even get the truck I needed and then set up reservation at location by my house only to go there and my truck that was suppose to come back, DIDNT. They called the customer and he told them he was keeping it longer. Yes, he will be charged $50 for breaking his contract but that does me ZERO good. I was stuck holding the bag. Piss poor not having a back up plan for me except to offer me a bigger truck. A bigger truck wasn't going to work for me. I will call anyone else but uhaul next time I need to rent a truck or ANYTHING.bryan F.
Customer did not leave a comment.Steven I.
Staff is courteous and friendlyRobert M.
Customer did not leave a comment.Larry M.
The young man waiting on me was very helpful and curtious the yard and equipment was standardTodd C.
Customer did not leave a comment.Corinth H.
Customer did not leave a comment.Katelyn J.
I have no complaintsJohn O.
The staff was extremely helpful and professional! We had a great experience! Thank you!Pam D.
Everything was greatMellissa B.
I was told I cannot rent a truck or a friend of mine rented one we were moving some of the stuff I did not and was not ever told that the truck was rented in my name they handed the other guy the keys after he finished doing the contract and etc. Also made several calls manager has not reached out to me nor anyone from U-HaulJohn M.
Agent needs to be more knowledgeable about product, drop off, and payment information.Hannah W.
Customer did not leave a comment.Brian P.
Your customer service sucks!! I reserved a trailer on Thursday evening (05/19/22). The online reservation was confirmed by Uhaul. On Friday morning (05/21/22) as I was leaving to pick up the trailer I received a call from Uhaul stating that the trailer was not available at that location and that I'd have to pick it up at a different location. I went to the new location and they said they have no trailer for me. Really, I made an online reservation on Thursday which was confirmed by Uhaul and on Friday you don't have a trailer for me? Very poor planning on Uhaul part.Tom K.
Customer did not leave a comment.allen F.
Customer did not leave a comment.Ken S.
Customer did not leave a comment.Ralph M.
Customer did not leave a comment.Kelli K.
Wonderful experienceJodi F.
Customer service is experience was not good Employee that was assisting me was not knowledgeable in how the rentals worked. Other employee at the counter made was rude and seemed too busy to careAnthony D.
Customer did not leave a comment.Jeffrey M.
Fast and efficientLinda F.
Customer did not leave a comment.thomas D.
The truck I had handled so well I was amazed on its handling as previous trucks seem like they were dying. Customer service was very helpful with my needs. This is coming from a customer who drives 40 foot buses for a living. Please sell the old and bring the new.Ricardo A.
Great friendly service! And we actually got the type rental we requested!Alek N.
Customer did not leave a comment.Todd W.
Communication. A lot of the people I talked to had no idea what was going on. I got several calls about the same thing, and they delivered my uboxes to the wrong location. Someone at the Vancouver store I talked to was amazing and fixed everything, but the corporate logistics seemed to be completely flawed. I would not reccomend this service to someone else.Elliott D.
Customer did not leave a comment.Salah A.
Customer did not leave a comment.Norma M.
Customer did not leave a comment.susan M.
Customer did not leave a comment.RoxAnne I.
Worked out great on both ends of our move.Houston P.
Nice crew of people working there courteous and efficient thank you U-Haul for a pleasant experienceJohnny B.
The guy working the counter barely answered my questions and forgot to include the blankets I ordered. They closed early and when I returned the trailer and tried to enter, the doors were locked but not properly as they opened enough to set off the alarm. I tried to visit the website posted outside to complete the return only to find the website down. I left the trailer where I picked it up.David L.
Personnel were helpful but still not happy about larger truck then one we reserved!Gerald L.
Customer did not leave a comment.David M.
Customer did not leave a comment.LARENZO M.
My only problem was they didn't let me know what size ball I needed on my hitch so I had to go buy a new ball and I had to go get an adapter because I have a 7 prong and I needed a 4William J.
Good truck.Michael F.
Customer did not leave a comment.Athanasios M.
Clean the vehicle. The windshield was very dirty and I had to clean before leaving Florida.Eric H.
Customer did not leave a comment.ANGELA J.
Not a thing. You store and staff should be a credit to your establishment EverettEverett C.
Outside of truck was very dirty. I didn't get the 10" truck that I was confirmed for so I had to pay more for gas with the larger truck. Please put cruise control into these trucks.GREGG W.
Great location and staff! Very helpful!COURTNEY D.
The first problem was I rented movers that were recommended by your company. I had to call them numerous times noone answered mailbox full, I emailed them when they responded back was told Oh I didn't see your reservation. I was told 9:30 the first time then I was called back and told 11:00, I was then sent pictures of the job workers were doing they finally showed up at my house at 4:00. I paid for 2 hours at $75.00 an hour. Getting that late my husband and I moved 95% of furniture and all boxes. The movers were there for only 1 hour and it cost me $150.00. What really pissed me off is the whole move came to traveling 8 miles from U-Haul back to U-Haul my husband put $7.00 worth of gas into it and it did show full. The worker charged us $11.00 for gas. So we paid $18.00 for gas to ride 8 miles. Sounds like a rip off to meAnn Marie G.
I actually would like to be contacted in reference to how it was driving when I returned it the place was closed! They should really get it off the road and I was not able to do what I needed to do so I wasted money!Shatedra R.
This was going to be a pretty bad review. But Uhaul made it right! We had initially ordered a Ubox to move from RI to Largo, FL Uhaul location, with a storage unit confirmed online at the same Largo, FL location. Meaning, we'd have the Uhaul Box at the Largo location to unload to our reserved storage unit at the same location. When we arrived to check in for our storage unit, we were informed that our unit was in fact not available! For whatever reason, the reservation website allowed us to reserve a unit that was not even available. We were told this at time of check-in. We had to get a storage unit at another facility, which meant we now had to pay $128 for the delivery fee to another location!!! We visited the Largo, FL office and mentioned that we were not happy as this was not in the moving budget, and we had felt (for lack of a better description): betrayed. We bit the bullet and paid the $128 to have the Ubox moved down the street to a new storage unit location. What else could we do?! To our surprise and delight, Uhaul refunded our $128 a few days later! We are beyond thrilled with their attention to this disruption. Thank you to the Largo, FL Uhaul team! Great customer service!Janine S.
Stop quoting a misleading price to get customers to rent then charging more than the Verbal price quoted!William I.
Hire people that can do their job instead of passing you off to another person. I spoke to over 10 people to get any answers and then they weren't right.gerald H.
Customer did not leave a comment.Skylar K.
Customer did not leave a comment.christina H.
Customer did not leave a comment.James S.
Customer did not leave a comment.Rafel C.
Safety chain was put on by a professional. After driving 1200 miles all the bumps caused 1 link of chain to get stick in tie rod. Lady in office was only concerned about charging me for service guy to come out even after showing pictures. After 2 hours going back and forth with her 6 new neighbors helped me get it off. Horrible customer service in largo Florida. Went to 3 locations to return equipment. One would not take dolly. Had to find another location. Young kid who took dolly off was very nice!! You now have over 6 people that witnessed my phone call give you bad word of mouth!!Kristine S.
Our truck was not ready at our original location. Had to drive across town to get a truck. Made us late for our move in appointment with our leasing office. The truck was reserved a month in an advance and for a certain time, because we needed it at that time. Will not rent from uhaul for future moves.Marc B.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Maureen W.
Customer service is acceptable but discourteous and inattentive, the truck is old (140K miles) and worn-out, turn signal is not working, etc.Frank W.
Pick up and drop off a little crowded.Kevin I.
Have more staff available during busy hoursLisa S.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.Marie C.
Customer did not leave a comment.Brad F.
The crew at this location is great and works with your needs.Greg H.
Customer did not leave a comment.Wayne K.
Don't be rude and be more understanding and professional. Remembering as an employee you're a representation of all of U-Haul not just that store.Hayan N.
Have more informative receipts!! I spent half an hour trying to decipher the charges, then another 45 minutes being transferred all over the planet until Kay at 1-877-468-4285 was able to figure it all out. To be specific, the receipt that includes the insurance charge doesn't line item the insurance, so the receipt doesn't math right.Amilea R.
Customer did not leave a comment.WARREN G.
Do your homework on who you're asking to feel something like this out and what you have put them through before you send itRobert H. | Overall Experience
Was moving cross country from Colorado and had reserved the AC first floor room because we were moving large furniture into it. I called multiple times to confirm that it was still available. When we arrived after all day of driving it turns out that the storage we had reserved, for months, was no longer available and that we would have to call around to random storages to find one that is (virtually impossible day of). Called around and there was nothing available. We called back and told them and then they found a storage unit was available on the second floor with AC. They did not tell me that the "second floor" was only accessible by a ladder on wheels. This made moving all of our furniture extremely difficult both in and out. Other than that, everything went great. The employees were very friendly and helpful, though you could tell they were understaffed.kelly m. | Overall Experience
Customer did not leave a comment.Adam F. | Overall Experience
Customer did not leave a comment.Gary S. | Overall Experience
Customer did not leave a comment.Greg B. | First Impressions
Never answers the phone, not really busy always so not sure why. Stuff got auctioned and they allowed the person who bought it to also take my important paperwork when the GM stated to me that it wasn’t allowed. Still have yet to get my paperwork back. The ball was dropped and no one seems to care everything is just kind of brushed off.tichina r. | Overall Experience
The best storage facilities that I have ever had! I would recommend U-Haul to my family and friends. Thank you for all your help.Kim B. | Overall Experience
Very convenient and hours to access storage were great. One thing that I didn’t like was the fact the rate changed every month. It started in the $60s and towards the end I was paying $80s. Also I finished my contract 3 days earlier but there wasn’t any adjustments for that.THOMAS P. | Overall Experience
My unit did not smell very good. The back part of the trailer leaked and there was a puddle on my photo boxes. Did not ruin my photos due to packing them in a plastic box.When I mentioned it to the check out person, he was not concerned. The unit was very secure but not well lit. This was my 3rd storage experience and my other 2 were very clean and dry.Brenda T. | Overall Experience
I still have a unit there actually a couple. The staff is amazing always. That's the only reason I chose this location. They do need more lighting on back units by the rocks but other than that great locationROBIN S. | Overall Experience
Very helpfulAdam F. | First Impressions
EasyAnnette T. | First Impressions
Customer did not leave a comment.BRIAN W. | Overall Experience
It was nice having a unit there but had to move and go bigger for the price. Thank you for being of help..Ashley C. | Overall Experience
She was very easy to do business with. She explained the whole procedure and showed us all the steps in an understanding way. Thank you.Brenda T. | First Impressions
Gentleman at counter even help me with an entertainment center carrying it in as I was by myself,,,,,5 stars pleasant first experienceThomas K. | First Impressions
Customer did not leave a comment.ashley g. | Overall Experience
Uhaul offered lot more storage for your money, then what I had previously experienced with another storage facility. The non air conditioning units was not dusty with bugs but very clean and air tight. I will definitely use uhaul storage again and refer all I know. Thanks for a great experience which is a rare find these days.Daphne H. | Overall Experience
Customer did not leave a comment.Fallon F. | First Impressions
Customer did not leave a comment.SEBASTIAO F. | Overall Experience
Customer did not leave a comment.LELAND S. | First Impressions
Customer did not leave a comment.amdrea d. | Overall Experience
They never answer phone or emails and my account was messed up from the beginning. I sent several emails and so did my son . I have never had such problems with a U-Haul in my life. My son went in to pay our bill in September and had to wait over 30 minutes in lobby and then he asked for a receipt and waited again for at least 15 minutes said he would email and close it out but it never happened.Michelle D. | Overall Experience
Elijah your employee is a huge asset to your company for the fact that he gives above and beyond help with your customer. I am in a very stressful situation and he was so pleasant and informing and very kind to me in this sensitive situation I'm in. He's an absolute gentleman in this crazy world we are in today.Janette V. | First Impressions
Customer did not leave a comment.RAMONITA G. | Overall Experience
Customer did not leave a comment.Crystal S. | First Impressions
Customer did not leave a comment.Paul S. | Overall Experience
Contacting the store on 66th Street and Ulmerton is next to impossible.Stacey F. | Overall Experience
Customer did not leave a comment.jeffrey kim f. | Overall Experience
Sliding door access card doesn't work 1st all time takes 2-3 times to open. Lighting in space not working. Common area lighting turns off. Locker too far from sensor. Mentioned to staff said that area was an addition and that's the way it is. Safety concern too dark and tripping hazardsDavid e. | First Impressions
Customer did not leave a comment.Steve F. | Overall Experience
Customer did not leave a comment.JAMES K. | First Impressions
Customer did not leave a comment.Shanice K. | First Impressions
Customer did not leave a comment.MARK M. | Overall Experience
Customer did not leave a comment.MATTHEW G. | First Impressions
Customer did not leave a comment.Kristin W. | First Impressions
Customer did not leave a comment.Terry L. | Overall Experience
The only issue I had was that I had to cancel the unit 3 times after receiving late fee notice and then a lein notice (on a empty unit).. uhual customer service finally resolved the issue for me.Tina S. | Overall Experience
Only issue was we purchased a U-Haul disc lock as we were advised to, but that lock was incorrect for our unit which we didn't realize u til after hours.MERISSA S. | First Impressions
Customer did not leave a comment.Chan R. | First Impressions
Customer did not leave a comment.annie c. | Overall Experience
Safe and clean storage unit. Staff exceptional.diane l. | Overall Experience
I was pleased with the condition of the facility. It was in very good repair, it was very clean, and the climate control was very evident. I found it to suit my needs very well. The location is excellent!Michael E. | Overall Experience
I literally felt that the customer service was poor got a lock on my storage unit for no reason mistake of one of the representatives that work there and she started to argue I made a video of her she should be in jail not trustworthyAnilia P. | Overall Experience
Customer did not leave a comment.Tim F. | Overall Experience
The team is friendly, knowledgeable and very accommodating. I had a very last minute need, and they met it perfectly! Thank you all!Michael E. | First Impressions
Quick service and very thorough.CRYSTAL F. | First Impressions
Super nice people. Thanks for helping me get the best size storage based on partial information and not just saying get a big one. Excellent job!Tim F. | First Impressions
David and the rest of the staff were great to work with. They all do an amazing job.RD B. | Overall Experience
Customer did not leave a comment.Frederick R. | Overall Experience
Customer did not leave a comment.Sohanyi G. | First Impressions
Terry was a great helpSTEPHEN L. | First Impressions
Customer did not leave a comment.Katie O. | Overall Experience
The staff was friendly courteous and extremely helpfulscott s. | First Impressions
Very helpful and friendly staffRhonda P. | First Impressions
I can't thank the stuff enough for always being professional and Advising me in my storage and moving needs. You should always go with the U-Haul boxes and the U-Haul packing material ! just saying... I'll definitely use this facility if I need to store again...fernando h. | Overall Experience
Customer did not leave a comment.ariel b. | Overall Experience
Everyone and everything was great about my experience was perfect! Courteous , friendly and very helpful staff!Thomas F. | Overall Experience
Customer did not leave a comment.GLENDA R. | First Impressions
Customer did not leave a comment.Kevin P. | Overall Experience
Excellent Service and though it's an additional $10/month for 24hr Access it's worth having. The only downsode, at least for the smaller units, is that there is no elevator (not many steps at least)Chris H. | First Impressions
Great customer service from all of the staff. I would recommend this location to all of my family and friends.rudolph J. | First Impressions
Excellent interaction with the staff, highly recommended.Scott D. | Overall Experience
Renee was the most pleasant and professional uhaul representative that I have ever dealt with. She was cheerful and accommodating and very knowledgeable. She was so helpful, she’s a keeper 🙂Patrick R. | First Impressions
Greatrichard b. | Overall Experience
Joe was amazing I was given 4to6 weeks2live he helpedme my storageunit 4my kids&and I’m very thankful for Joe 5*****& Debt Free 4 my kids.Santa Joe the kids said.Bree M. | Overall Experience
Waited 1 hour past the stores opening time for someone to show up and open the store. The unit we had rented was suppose to be large enough to hold the furniture from a 2 bedroom apartment. No way!William E. | First Impressions
NoneTammy E. | Overall Experience
Joe is awesomejoe t. | Overall Experience
nice serviceGary W. | Overall Experience
There was rat droppings over everything and roaches were seen in the building. Staff was scarce when trying to check out for good.megan h. | Overall Experience
Joe was very helpful with everything I neededjosh c. | First Impressions
UBox was delivered and picked up promptly by Nikki.George G. | Overall Experience
It was a pleasure to have done business at this facility. The products, services, and staff are awesome!JAMES C. | Overall Experience
I was happy when I placed my reservation, upon arrival though I discovered that the unit reserved for me was occupied by a former customer. This required me to take a unit upstairs instead of down stSheldon D. | First Impressions
Very professional and great servicedon g. | Overall Experience
I didn't use the facility but rather had a u-box delivered. The staff were very professional and client-facing. Would recommend to anyone as an alternative to other pod like products or trailer.kathleen h. | Overall Experience
Great experience and was so helpful with moving state to state.Sarah O. | Overall Experience
One was rude to hang up phone. I gave direct instructions to deliver & someone is waiting and they delayed for 3 days. The truck destroyed lawn with truck which wasn't needed. some staff knew nothingGeorge K. | Overall Experience
Nicole was so helpful. The whole process was very smooth.Cathy C. | Overall Experience
Very nice and informative staffKaleena R. | First Impressions
At first, the young man that was helping me said he could not change the date that I wanted my Uboxes delivered. He eventually figured out how to do it. Nikki delivered them the next day.Nathan T. | Overall Experience
Excellent staff, well maintained, highly recommend this location. Left another well known storage facility / competitor due to poor management and from Day 1 with this Uhaul location I was impressed!Kenneth B. | Overall Experience
Excellent customer serviceJanice G. | Overall Experience
Excellent customer serviceJanice G. | Overall Experience
Staff went above & beyond to help with coordinating pick up of the containers etc.Janice G. | Overall Experience
Delivery of uboxes was never on time. Nearly delayed the sale of my home. Will never recommendnatalie c. | Overall Experience
The staff was always very helpful and kind. When I was moving out of my unit they even offered to assist me.Erica D. | Overall Experience
The staff was polite, friendly, and professional!! They helped me to make my use of the facility easy and productive. I would highly recommend this U-Haul facility to any prospective customer.mark f. | Overall Experience
Very helpful and courteous staff headed up by the owner. Definitely recommend.Alex B. | Overall Experience
The delivery drivers were awesome!!Galdina V. | Overall Experience
.GARY E. | Overall Experience
.GARY E. |