The folks here are super friendly and helpful.
Chris WCustomer Reviews for U-Haul Moving & Storage of Laveen
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I really enjoyed doing service with y’all. I will recommend a friend or family to rent a U-Haul with you guys. I would like to leave on a good note. I might have to come back one day thank you very much.
Camille M | Overall ExperienceEverything was great
JOSE MThe store reps were professional, courteous, and knowledgeable because they helped us with no trouble and we had we hat we needed in less than 10 minutes.
ecaterina aStaff was very nice and helpfull The place was secure and perfect
Gilles P | Overall ExperienceExcellent Service
jamesetta g | First ImpressionsDrop off was quick and easy. Employee was very friendly and helpful.
Bradley OTimely clean Customer oriented
Gerard V | First ImpressionsThe representative told me to go outside to find my truck and gave me no direction, so I was walking around the entire lot looking for it. Then when I got to the truck I was having trouble because I didn’t know how to start the process, well apparently he never sent me the link. So I had to walk back inside and ask him to help me and then he realized he hadn’t sent the link and that’s why I didn’t know what to do. The gas was on empty. One of the dollies was really old and warped, and I even hit my head on it several times because it wobbled. Other than that, the experience of being able to extend the time was seamless and I was fairly compensated for the fact that there was no gas. I filled it so they basically gave me a discount for that. So overall, I was satisfied. I would use the same location again. Hopefully that young man will improve his customer service skills over time.
Lydia RCONGRATULATION, IS VERY GOOD, I LIKED.
aldo c | Overall ExperienceFor a new location the truck was old and falling apart. The key was hard to remove. The weather lining on the driver door was coming off. The gear shifter was hard to operate. I'm glad I only had to drive it 25 miles for my move.
Vic KI did a one way so asked where I should leave the 20' truck I rented and was told it was easy to leave at any location. I wasted over an hour trying to find a location. Then when I called a main number they took me to a location that was past a location closer to me. This was a storage area and didn't even look like a Uhaul location. It would have been much easier to have been given a location in the area I was going to. At the locations my phone gave me no one answered the phone. I loved the truck and the location I picked up the truck.
CAROLE CAt this point nothing
Mansfield TThe helper was tired and look confused
Anna GThank!
Ward R | Overall ExperienceVery friendly. Antonio was great.
Jeff HAntonio was a very experienced person who answered all my questions and showed me how to hook the trailer.
sergio lGreat staffs and manager! Very happy during the year I was there.
Vu N | Overall ExperienceGreat customer service from start to finish very nice location…
Rosalind RPlease make sure you give a customer a vehicle that has gas And the seat belt works
Shekesha SShowed up to find out my reserved trailer was not there. No one called me in advance. The staff did find a trailer at another location so I drove further out of my way to make it work.
Kevin KQuick and fast return!
Darryl REverybody was so pleasant and it worked out good thanks for the U-Haul
john rJust nice overall
Armida P | First ImpressionsEverything about the rental car or truck was good
Roque FService and associate interaction was great.
Jimmy RThe personnal was very helpfull and professional
Gilles P | First ImpressionsThey gave me the wrong keys to the truck resulting me to be locked out of the truck with a loaded truck.
Emilio CWhen picked up trailer both gate pins were not on and gate started opening while driving on the freeway and had to pull over and latch them and thankful I was safe on the freeway
Joey MThe truck didn’t go past 70 MPH and the driver side door would not close
Erich PWish the staff would answer the phone more often rather than being shifted to central dispatch.
CARSON B | Overall ExperienceThere was an issue with our space numbers and we ended up with a double contract. Once I realized there was an issue & reached out to Manny (Manager) he promptly got it corrected. Thank you Manny for seeing the issues through & getting them resolved as soon as possible!
AMANDA C | Overall Experiencei like how i didn’t have to go through the hassle of coming in before scheduling a unit, i did everything completely online which was very convenient for me because my day was very busy ! so i absolutely loved the experience!!
Brandy T | Overall ExperienceVery pleasant peoples to work with
john r | First ImpressionsCustomer Service Was Excellent. No Problems When Asking A Question And Getting An Answer Back With The Right Answer. Thank You Very Much.
Adrian CNeed to improve on not leaving customers on a brief hold more than 20 minutes and than another brief hold add another 10 minutes but overall good customer service
milagros rAwful Awful Experience. Im beyond frustrated and there are LITERALLY too many issues to name. All i can say is this has been the worst experience of my life and I will NEVER book uhaul storage again.
Layla B | First ImpressionsI didn’t go too far but my money was taken even more than I expected, so sad
Sophia TManny is an asshole
Robert II got charged for a whole month I wasn’t storing. Was told I would get a refund. Never got my refund. Store said I was out of luck when I called back
Taylor B | Overall ExperienceThe truck smelled like body odor and was dirty. The seat smelled like butt. I had to wipe it down the entire cabin with Lysol wipes to feel comfortable driving with it. When I turned in the truck there was a young man helping me. He was friendly and nice but had his girlfriend there and wanted me to just leave the keys and leave. I don't mention this to get him in trouble, just that it was a bit frustrating as I wanted a final receipt to reflect, I returned the truck back early and was no longer responsible for it. Plus, I wanted to see the final amount I would be billed. He just seemed irritated that I was taking him away from his visit. I do not think he remembered I could see him canoodling with his girlfriend on the camera as he checked my truck in. The owner/manager was great and friendly when I checked the truck out. I received a lot of texts and emails when I checked the truck out, so it was weird to not receive one when I checked it back in. I should not have had to wait in line to request one. Additionally, the refund of the difference is not showing on my bank statement.
Micaela TSuper simple and easy to figure out where to drop off. Very nice location.
Cade CThe Location I Recently Visited Here In Laveen AZ The Service Was Outstanding
francisco VI was accused of theft for no fucking reason and to the point that they contacted pd
Myrella DAlmost just right to me
Walter MExcelent Service. Quick and Easy
Leopoldo SCustomer service was great here
Vivian CThe staff member that helped me was very professional, and patient. He spoke Spanish which made it a lot easier for my wife and answered all her questions.
NANCY L | First ImpressionsWe had reserved a large spot for our RV / Trailer online and upon arrival with our RV / trailer the spot reserved was not as expected. ( needed 2 spaces in a row - got 2 spaces on different lanes) We pulled around with our trailer to speak with the office staff and they were able to get everything figured out and get us what we needed. So far so good!
AMANDA C | First ImpressionsFast, friendly service. Overall great experience.
christopher yGreat service as always
Ursula EPickup site change was extremely inconvenient. Although I was compensated it did not afford me the lost time in travelling to and from pickup as I was immediately departing on a 7 hour drive. I am very disappointed with that. Would like to know why truck was not brought to original site the day before as it was available. This was not very customer friendly.
Linda TVery friendly and helpful staff.
Mike CGreat vehicle I like 6.0 V8 and loading and securing kx450f bike was not a problem I thought the truck was great. Thank you.
steven rAmazing, friendly staff!
Eloisa RExcellent customer service. Thank you.
MARY I | First ImpressionsVery clean, nice place. One issue. You need to install a keypad for the access gate to be accessed from the drivers seat of a motor home. I had to get out, put in the code and run back into the drivers seat to open the gate. By the time I got back there and started driving in, the gate started to close. I had to have another customer do it for me, to finally get in.
Bryan N | Overall ExperienceExceptional customer service provided by front desk staff
Johan YIt was good just like it was.
Robert EVery friendly and helpful. Definitely recommend and will use again, if needed.
Stacy MEnsuring that the correct mileage and fuel levels is accurate and match up when releasing a vehicle to a customer.
Roddell SParking was no satisfied
Enmauel BBeen there for five years or so. All good. Thanks Manny.
daniel l | Overall ExperienceThe two guys that you had today was very awesome. Thank you guys for all your hard work that you do to make sure I'm able to move and get things done thank you so much.
Sally H | First ImpressionsGood service
mboni mThe service was quick.
bart nI was charged extra. The truck was too old an in bad condition. I arrived at 5 pm and staff was there but I was charged late fee and everything doubled. I hate U-haul.
Ismail NHas my storage 10 years and if I needed storage again I would use them again
Deborah H | Overall ExperienceThis is the best store! I feel at esase every time I'm in need of their products.
charmaine sFirst time renting a truck from this location. No complaints, things went smooth.
Donald OThis is one of the worst experiences I have ever had with UHAUL and I have used it a lot. When I got to the store the associate seemed friendly until I asked why my order was more than what my reservation quoted. Geronimo told me that he didn't know and this is what I was and I should be happy they are adding the items I pre-ordered with the reservation. He then told me that I could call uhaul and he would cancel my transaction if I didn't want to pay what he told me. I have never been spoken to harshly or condescending at a uhaul shop in my life. I needed the equipment so I paid the total which was $35 more than quoted. (With a discount according to him). Then when we got the equipment it was old, rusty, squeaked the while time, and was hard to operate (open and close the back). All in all, this was a terrible experience and as a grad student, funding is difficult for me, and being spoken to as a child in troubel is not acceptable. I do not think I will ever be working with that location again and am rethinking working with uhaul at all.
Jessica BCouldn't have been an easier process!
doug BStaff was extremely helpful. Outstanding customer service. Manny Garcia runs a great crew.
david GFully satisfied! In 2024 do more!!! During the winter once a month give customers a free cup of coffee or hot chocolate. Warm souls do business well. In the summer have a small bottle of water this refreshes the mind and it makes you think much better 😀
Velma J | Overall ExperienceThe staff is super friendly and helpful.
Linda P | Overall ExperienceManny was great and very accommodating in helping us return the trailer and helping us get the right storage unit. Great customer service by all at this location.
Christina S | First ImpressionsThe representative that helped us was very polite and very helpful and getting the first month off is wonderful especially when your moving and having to pay a lot of money for move in fees you guys are awsome I will definitely tell family and friends about you guys
patricia g | First ImpressionsI would like to thank the young man for showing me. The different unithat's you guys have there when I had a plant last month? I was only told you guys only had a 5 by 5 and 10 by 10 and come to find out. You guys had a 5 by 10 which worked perfect for me. And that was a different young man that told me about that. So I'm glad I didn't have him this time to talk to me. Because I would've never known that. You guys had a 5 by 10 which worked out perfectly for me. Thank you.
reuben g | First ImpressionsGreat
Joshua C | First ImpressionsManny and staff were awesome
Paint o | First ImpressionsIt was a nice facility and everything fit perfect in the units
Jordan M | Online Move InDrop off-pickup, loading-unloading bays are a genuine improvement for summertime uses.
Phillip R | First ImpressionsWe only had an issue with access to loading are after 7pm,Staff was great in answering questions and being very helpful .
Michelle C | First ImpressionsVery clean and organized. Love it.
pedro r | First ImpressionsThe owner is a great guy
George R | First ImpressionsGreat customer service
STEPHANIE F | Overall ExperienceWaiting to move into the new storage when it opens . Looking for a outside space to park my hauler
Bryan J | Overall ExperienceThey were excellent especially Latecia. She was a professional and very customer service oriented .
Tonietta S | Overall ExperienceI’ve been using U-Haul for a while now from various states/cities. I’ve always had good customer experience and service from the staff and I will use U-Haul again if I had to. They have accommodated me well. My items was secured and just like I left them. I love that it’s one level and you don’t have to use stairs or an elevator.
CASSANDRA M | Overall ExperienceThe facility was clean and everyone was very helpful.
Seanoa L | Overall ExperienceI pulled up next to my drive up unit to unload my car. To my horror, there were a bunch of long (more than 3 inches) nails on the ground next to the storage unit where I had pulled up. I have been trying to reach someone at the office to let them know for the past two days and each time I call, I am unable to reach anyone. This is a dangerous situation and I can’t even reach anyone to ask them to remedy it.
Nor C | First ImpressionsAmazing place to store and communicate with associates
gumecinda t | Overall ExperienceWould have been better if , they would have given me enough notice, regarding my truck rental. I had to go cross town to pick up a truck, after I made a reservation a month ago. My storage was Lavern but had to and pick a truck on baseline. Make to baseline and they did not have my truck size and I had to take a smaller truck, which didn’t fit all of my stuff… I lost a lot of my personal items on my way to Spokane. I will not use uhaul again.
Amanda P | Overall ExperienceAwesome location. Next time I need to get another unit I will drive an hour out of the way to reserve here over other locations
Harlin C | Overall ExperienceNA
robert f | First ImpressionsManny and his new front desk support are very professional efficient. Refreshing!! Far better experience than U Haul in Murrieta, CA Jefferson Ave Location. Outside of Terri providing world class service not a place I would recommend to anyone. Everyone is in charge but leadership. People price customers from emotions. One person said free, another person quoted a flat rate and the Storage Manager labor cost dumping fee etc.... I've called U Haul customer service line to registered concerns she recorded but no response yet from anyone. When I called the Call center per protocol emails go to General Manager of the store first, as I requested a District Manager elevation and was denied.
Sherrick D | First ImpressionsSuch a nice clean well organized establishment Thank You
Michelle T | First ImpressionsU-haul is the best place to store your furniture whatever you need to store.
Andre W | First ImpressionsWhat question number one the storage was Secure but it wasn't well lit. Overall in my almost 7 years of renting this storage I never had any problems. Thank you very much
Susie V | Overall ExperienceRented unit for approx 10 yrs. Excellent experience & customer service is phenominal. Would of continued renting at Laveen location but needed larger & air controlled unit, none were available. That's the only disappointed I encountered. Thank you!!
Desiree F | Overall ExperienceYour general manager Manny Garcia wasn't very helpful and very rude obnoxious and very combative for no reason your last manager George he's a very nice guy very helpful I wish she was back I will refer friends then
denis b | Overall ExperienceI've been with U-Haul since 2014 between 3 to 4 different ones but I could no longer afford the rates that you guys keep jacking up every so many months; which therefore forced me to move out of the storage unit. You're pricing is extremely high in my opinion. I've been at this specific location since 2017 and I seen a lot of changes during that time. Everything was great when Lynn and her husband were the General manager's but they moved on and now run the Ahwatukee facility. Since they left their has been a number of different manager's but the facility was never the same . The grounds were not kept up to par along with the restrooms. Their use to be carts for everyone to use but now their is only 3 carts total left and the carts are left in only the first building which was so inconvenient. I would give a 5 star rating but since Lyn and her husband left I could honestly only give maybe a 2 star rating. Also what was really inconvenient was the fact that I paid for 24-hour access and did not have its a majority part of the time because no signs were displayed boldly to be seen for U-Haul returnees to not Park in the entrance.. this last month I had taken off the 24-hour access to start the following month but was charged to full amount but tonight access the full month until the last 3 days that I was there. Very very disappointing.
Tricia M | Overall ExperienceI noticed a couple of dead roaches in the unit. I am wondering if you have a bug problem? And should I be concerned when I remove my things.
Seanoa L | Online Move InVery much Pleased!
londell w | Overall ExperienceI’m very pleased with the facility and the staff. My brief stay was worry free.
Loren R | Overall ExperienceI need to move or store I always go to U-Haul next door.
Robin D | Online Move InVery friendly
Irene C | Overall ExperienceThe rate continued to rise by the time I closed up my storage the price was $133, from $103 over a three year span.
Mary M | Overall ExperienceI'm very happy and grateful for the U-Haul 30 day promotional service and the great customer service experience with staff. Thank you U-Haul
Derrick S | First ImpressionsAltino stepped it up for us; our truck was it yet returned from previous customer & Altino stepped up made sure we had a truck! Thank you…Altino
CYNTHIA G | First ImpressionsVery good customer service. 10
Irene C | First ImpressionsThey dont answer calls, sound like they dont really care, were unable to make my needs a priority over theirs when it came to providing me with a receipt for my transactions. Didnt care they had the wrong contact information for me, they were sending information to my ex wife smh.
JUSTIN A | First ImpressionsIn the 3 years I stored my belongings at your facility my rate went up every year. When I asked why they said it was inflation. It's, not inflation its price gouging. I went to your competitor and have a unit twice the size for the same price. That's my only complaint. Thx.
Anthony G | Overall ExperienceHallways were extremely dirty. Saw trash that was there for 2 months without it being cleaned. The road in the storage unit was filled with trash next to the storage doors. Storage facility needs to be cleaned!
Pablo H | Overall ExperienceWe have used this Uhaul for years. Some of the staff were great. And some staff were horrible.
Mary E | Overall ExperienceWell take care of facility
James M | Overall ExperienceI messed up. I nee a storage unit that is wider than higher. I thought that this unit was way too small and I let the movers try to pack it anyway because I was in a time crunch. I cannot register any complaints except for that small unit. It appears to be 3+ feet wide as opposed to 5 feet.
Tonietta S | First ImpressionsMichael is & was very Rude❗️❗️❗️
Tish W | Overall ExperienceThe office employees are efficient and nice
Amber K | Online Move InMy only complaint is my storage unit fill up with dirt. It is not sealed well at all. Everything was filthy Great staff and always helpful
Christine B | Overall ExperienceIf my acct didn't get behind on payment I would still be using ur service
tracy t | Overall ExperienceThe young man that worked the front counter was exceptional for only having a few months experience. He was friendly, knowledgeable and when out of his way to make sure I had a pleasant experience. Refreshing to see as this is not always the case today.
James B | First ImpressionsReserved online when I showed up they said they didnt have that size available. when I asked why they would give me a confirmation number for the size I wanted all he could say was , I dont know. We traveled over 4 hrs to drop items off. Horrible. They didnt even give me lock at first I had to call them at the office and my husband had to drive all the way to the front pick it up. They could have easily used their little golf cart they used to take us to another spot which he drove super fast while my son and I were in the back. Kinda of scary but at this point we just needed a storage unit. A rodent bait box was even in there. Rodents....augh..what a scary thought. I really dont need rodents nibbling or ruining and of my items. Hoping for the best here.
Rosemary L | First ImpressionsLast owner , was a disgrace to the business and manikins. The new owner , mr. Tree is excellent. He is helpful, and so nice. Liked working with him. Will go back and definitely will, recommend to anyone. Family and friends.
Denise F | Overall ExperienceThe associate was friendly professional and helpful. I’m glad I made the switch from destination rv go here . Thank you !
Bryan J | First ImpressionsDasia was very helpful, Great customer service.
Cecilia G | Overall ExperienceLocation was conveniently located, staff was friendly and helpful . Good over all experience with this location. I've rented trucks, trailers and storage spaces it all went well. Much appreciated
Paul H | Overall ExperienceThe guys were so polite and helpful. Renting is a breeze. Excellent employees
Christine B | First ImpressionsI would like to that the young Gentleman name Michael for all his know how ,,And the very kindness that he gives to customers
Mabel S | First ImpressionsPrice keep going up. For a small storage
Tammy W | Overall ExperienceThank you
Janice S | Overall ExperienceThank you nice storage i appreciate your business
Janice S | Overall ExperienceEverything went well at storage. All employees were very efficient.
Kelly T | Overall ExperienceThe general manager kept Persisting that there was no storage units left when I paid for a reservation a day beforehand I have the storage room number and he kept telling me that he had no more units. I paid for 3 smalls boxes and tap and a lock I didn't receive any of those or got reimbursed and I was given a drunk with a quarter of a tank of gas and I had to fill it up. I'm not angry or mad these are just my comments I don't have any interest in pursuing this
John P | First ImpressionsWe would definitely use you again thank you for your service
Linda G | First ImpressionsKEEP UP THE GREAT WORK THANK YOU
ebone p | Overall ExperienceStore change management the lady that was there in the past always rude. Glad you changed that And your prices are to high from small unit. Prices gouging.
malissa l | Overall ExperienceClean well maintained too expensive coast is over the top no justifications for these hikes sad
JERRY J | Overall ExperienceFast, easy, and convenient .
KRISTIE B | First ImpressionsFueron muy amables y me atendieron bien
Lucia G | First ImpressionsNo comments, my experience it was fantastic, thank you.
Elda M | Overall ExperienceI will refer Family and Friends... Nice customer service..
Crystal A | Overall ExperienceThe only negative to my storage experience was the fact that my catalytic converters were stolen from my vehicle on your property. Other than that was wonderful.
JAY D | Overall ExperienceWhen ordering online I was advised I would receive a free lock. I wasn’t provided a free lock which did not sit to well with me I would still like my free lock that’s what promoted me to move forward with choosing U-Haul
DaQuan T | Online Move InExcellent customer service
Stanley N | First ImpressionsI put four stars, only because I was given a smaller storage then what I asked for, so I had to pay for two storages because they didn’t have the size I asked for. for a mistake I had nothing to do with I should have been accommodated until there was one available . Not cool!!!
Debra D | Overall ExperienceI have always used the Uhaul services in Laveen on 44th avenue on west baseline for years. I love it, the starr, and the service's" I wouldn't go to any other place. I know there are new managers now, if they are anything like the prior managers, that Uhaul in Laveen will continue to be Awesome.
Ophelia A | Overall ExperienceMyself, my husband David & my son Jason who actually used our enclosed unit mostly, have nothing but Very High remarks & Highly recommend this facility for ALL of their storage units (Enclosed & open drive up parking units) & their Highly professional staff assistance. Thank you for everything. 👍👍👍👍
Cathy T | Overall ExperienceThe best storage ever!!!!!
OMORRIO F | Overall ExperienceI was very disappointed when my mattress got water damaged and uhaul couldn't do anything to assist me,I rented on the air conditioning control on the inside thinking all was ok but since I didn't add insurance I was not compensated,very upset about this.
SHIRLENA W | Overall ExperienceVery satisfied. The storage rooms are very clean.
Gloria G | First ImpressionsVery friendly and helpful.
ERIC M | First ImpressionsStaff is always friendly at the Laveen location. Lynne is amazing and always available to assist
Leah H | First ImpressionsEveryone was very pleasant. My experience was a good one and I would highly recommend this U-Haul facility for storage⭐⭐⭐⭐⭐
Lori G | Overall ExperienceLYNN is the GREATEST OF ALL TIME. HER UNDERSTANDING AND KINDNESS WILL NEVER BE FORGOTTEN...
TASHA W | Overall ExperienceThe one reason why I think I wouldn’t recommend is bc it seemed like they always raised the price on us. I feel like if you are loyal to a business as long as we were to UHAUL you shouldn’t keep getting your rent raised. I’ve used a company years back and never got my storage raised.
JEFFERY G | Overall ExperienceGreat place. Easy to access with pin and card. Open late even without 24 hour access. Great folks in the office.
Filemon R | Overall ExperienceAwesome fast and friendly customer service. From the management on down they were accommodating and super efficient. LOVED LOVED LOVED MY EXPERIENCE
Charita H | First ImpressionsThe facility managers are nice people.
darrell r | First ImpressionsThe space I rented was really great, secure and well lit. The staff there were nothing short of awesome. I would highly recommend!
jeff k | Overall ExperienceNeed to open earlier on Sunday. Need a better backup system if the main one goes down
Willie C | Overall ExperienceThank you for the use of your storage facility-
ONICCA L | Overall Experience5star all the way
GEORGE V | Overall ExperienceNo telephone access
Gary R | Overall ExperienceGreat experience.
SHRANDA L | Overall ExperienceThe staff is very friendly and helpful!! Thank you Lynn and Jerry
Simon R | Overall ExperienceI always go to the u haul on 44th southern they are the best
LILLIAN A | Overall ExperienceManagement is excellent at this location. Thanks!
chris j | Overall ExperienceI trust an employees very friendly had a good experience.. thank you for your 3 yr service
Yvonne M | Overall ExperienceNice people they took care of me very well thank you
Marcus F | First ImpressionsThank you
Daphne R | Overall ExperienceI always recommend my family members to this U-Haul. I value their customer services, prices and clean facility.
martina a | Overall ExperienceThank You Keep The Great Work.
tondra d | Overall ExperienceStaff is friendly and helpful clean facility i would recommend to family and friends.
Davina T | Overall ExperienceI have had a wonderful experience with this location. I needed a larger unit and let them know if a larger unit came available please let me know. They called quickly and I was mover in less than two hours the new unit was adjacent to my old unit and the move was easy and quick.
James V | First ImpressionsStaff at my location was always friendly and helpful.
Dulce C | Overall ExperienceNo issues or problems with renting the storage. Everything went good for me.The people their were friendly and i had a great experience with the uhaul storage rental. Satisfied customer.
Guadalupe T | Overall ExperienceI honestly would have never left but we needed a bigger size storage and unfortunately for us you didn't have any available. You are all great and very friendly keep up the great customer service.
sarah r | Overall ExperienceGreat experience. Very nice facility managers and staff.
darrell r | Overall ExperienceI wish I could really afford this service but I appreciate the help you have been in the past
Larraine T | Online Move InI really want to make this storage my storage because it is close to my house, and the people are good
JOYCE M | First ImpressionsVery clean Very friendly & professional
Maria D | First ImpressionsYou guys are awesome and wonderful people!
Mallory G | First ImpressionsThe staff is very nice and are willing to help you
reuben g | Overall ExperienceThe owner was very generous lady. She is nice
Guadalupe T | First ImpressionsThe management team has an outstanding service they provide with good courteous and effective relationship with each customer. They provided efficient and thorough communication while being of service to the public.
Barbara C | First ImpressionsI really liked the courtesy calls when I would sometimes forget my payment. They were very respectful
moses w | Overall ExperienceThank you for your services. Also for working with me during the times of crisis on my end. And with the current pandemic on going. I definitely will recommend this service to anyone. Thank you Uhaul Storage in Laveen.
deana g | Overall ExperienceI Love this Location and the Managers been with them all most 4 years
mamie f | Overall ExperienceThe owner,s were extremely courteous
Derrick C | Overall ExperienceEvery time I was there no matter who helped me they were kind and friendly I mean I didn’t go all the time but even when I would call to pay on my storage I would still receive The same service kind friendly and very helpful
jessica s | Overall ExperienceI would have given U-Haul an excellent rating if my rental rate would have been pro-rated on my storage unit. Thanks
patricia j | Overall ExperienceI did not like the app to make payments. There was always an "error".
Nubia E | Overall ExperienceIn and out service 👍
Emmanuel R | First ImpressionsVery helpful and friendly staff
Paul R | Overall ExperienceThey were always accommodating, helpful and super nice. Excellent service!
Manuel T | Overall ExperienceExcellent Customer Service
TREMAINE F | Overall ExperienceThank you for your Service..
sherleen j | Overall ExperienceNO PROBLEMS EVERYTHING WENT SMOOTH
billy g | Overall ExperienceThe facility was clean and well maintained. I felt safe when I went during the day and at night. The staff was very very kind and friendly. Lynn was very accommodating and kind.
karyne m | Overall ExperienceJerry and Lynn were always helpful, informative, friendly. They always answered all our questions regarding the storage unit, U-Box, rental of U-Haul equipment in general.
danielle l | Overall ExperienceFirst was amazed at the prices, Then the friendliness of Angela and Johnathon, beautiful, very friendly. Received a small history lesson on U Haul by Angela.
Janet P | First ImpressionsThe storage unit worked for me, and the rental trucks were available when I needed them. I'll be back for trucks in the future. Thank you
Leslie L | Overall ExperienceAwesome customer service!!!!!
maurisha h | Overall ExperienceThe guy that worked with me was rude. I was not told about the miles my card what’s just charged.
Lashoi J | First ImpressionsGood overall experience. Only suggestion is more lighting.
sonia C | Overall ExperienceExpensive
adam c | Overall ExperienceGreat customer service and the storage size was just right..
karyne m | First ImpressionsEverything was great. Everyone was very nice and helpful.
mary s | Overall ExperienceAll great!
CHASE B | Overall ExperienceNice staff and very accomdating
raul d | First ImpressionsGreat job
sharon s | Overall ExperienceFor the past 2 years the staff was very friendly and helpful with our storage! We were relocated out of town to Reno and now that we have returned they made us feel welcomed back and our things safe
Rosa a | Overall ExperienceThank you for your good Service
CORNET A | Overall ExperienceNa
wanda s | Overall ExperienceGreat customer service. The facilities are really clean here.
Nathaniel F | First ImpressionsGood jobs
S B | Overall ExperienceOne of the reasons why we closed our unit is because the monthly rate kept increasing. I moved my stuff to a place where the rates will never increase and of course are considerably lower then UHaul
JAMES J | Overall ExperienceIt was fine but the prices went up every year
CHAD F | Overall ExperienceVery friendly and helpful owners and staff would recommended them to family and friends.
tammy l | First ImpressionsAWESOME
Troy C | First ImpressionsDown to earth and friendly!
Veon a | Overall ExperienceJerry and Lynn were Awesome and Amazing! Any problems that I may have had; they both addressed effectively! Thank you both so much for Everything! Blessings, Mari Gonzalez💋 Mari Gonzalez 💋
Mari G | Overall ExperienceThe whole experience was wonderful. Easy set up and when we were ready to move out easy to leave. Thank you
Armondo W | Overall ExperienceNA
Lisa d | Overall ExperienceEveryone I had the pleasure of dealing with were very professional and courteous. They were always available to help!! Whenever a need arises I will be sure to visit the Laveen store.
Charles R | Overall ExperienceYes Lynn is amazing
veronica b | Overall ExperienceThis facility is consistent and efficient, and after using them now 3x's for extended periods, I will continue to use them should the need arise, even if it's out of my way.
Ingrid B | Overall ExperienceStaff very helpful.
Debra L | Overall ExperienceOverall good customer service experience.
JACQUELINE V | Overall ExperienceAlways professional and friendly !!!! Always have the right answers and were easy to communicate with. They know what they are doing and do it well !!! I go out of my way to recommend them whenever I
Steve J | First ImpressionsI have rented storage space from this location for several years. It's a great facility and the personnel are fantastic! Would definitely use them again for needs in the South Phoenix area.
ERIK T | Overall ExperienceWe appreciated the use of a clean, lighted area that was secure.. we also liked that it was easy to access and when we were ready to take our items out that was easy too.. thanks to all the staff..
Barb M | Overall ExperienceThank you kindly
michelle c | Overall ExperienceJerry and his wife were awesome and helpful people.
Rick R | Overall ExperienceExcellent customer service. From the initial call to me to the truck drop off. I also appreciated to find my storage so clean. I'm NOT a 1st time storage renter. So I know what is to be expected.
Larry L | First ImpressionsMany years of great service and easy access. Jerry and Lynn were very nice and helpful.
JASON R | Overall ExperienceNeed security at night
Timothy M | Overall ExperienceVery friendly and extremely helpful!
Jenna N | First ImpressionsLynn and Jerry are AMAZING!! The help with any issues that may come up and work with you through it all. The property is always clean and well taken care of.
CHRISTOPHER F | Overall ExperienceSuper, super nice (and good) people. Staff was very professional and courteous. The facility is very clean, and accessible. Highly recommended.
darrell r | First ImpressionsVery friendly and accommodating staff! I’ve rented from them twice and would do it again in a heartbeat!
Pamela P | Overall ExperienceYou guys are doing an exelente job Thank you
raul d | Overall ExperienceThank u
patricia v | First ImpressionsI rented a storage from them 2 years ago, it was such great service that , when i return to arizona i went back to them I love it there, i could have gone to any of hundreds of other storage
Denise F | First ImpressionsGreat service. Friendly, courteous, and helpful.
vernell b | Overall ExperienceThey wanted to charge me a 3 month fee for a storage that i had already left empty and that i was not using, i called multiple times to see what was the prob yet they still wanted me to pay for no rsn
hugo g | Overall ExperienceI made my comment in the questions above
robert b | Overall ExperienceThank you
daniel c | First ImpressionsGreat and friendly knowledgeable staff!!
marvina t | Overall ExperienceJerry was very helpful; answered all our questions and was patient while I called our emergency contact for information. Easy check in; storage unit very clean!
danielle l | First ImpressionsJerry and Lynne were great. Always ready to help and handle problems that could happen.
RANDY S | Overall ExperienceThe team was real nice and I got the first month free for storage
Terra B | First ImpressionsGreat little storage place.
GINA C | Overall ExperienceThey were very helpful and made the process fast and simple
Jason P | First ImpressionsI didn’t visit much in the 3 years I rented a unit. I was happy with the experience because they made it easy to get in. I was mourning the loss of my mom and they were really understanding.
JANICE M | Overall ExperienceHe was informative patient and nice Great Customer Service
Cristal r | First ImpressionsMoving can be a stressful event. Jerrys staff was exceptionally accommodating to my availability and needs. I highly recommend them for your future storage/moving needs. Thank you!
Veronica M | First ImpressionsAll employees there always willing to help.
Juan A | Overall ExperienceLynn and her husband are outstanding and they represent the company well
Pernell P | Overall ExperienceExcellent
irving l | Overall ExperienceVery friendly and easy to get along with and very helpful specially at a last notice change on storage units.
reuben g | First ImpressionsThe lady at the counter was helpful the storage contained my aunts property who had passed away
betty s | Overall ExperienceSatisfied with the unit and customer service.
GWENDOLYN M | Overall ExperienceThanks to Eileen.
LADY P | Overall ExperienceGreat service!
RUSTY D | Overall ExperienceDon't like that the monthly rent is not prorated if you exit the rental early
John W | Overall ExperienceJerry and the staff was great. They made my moving experience pleasant.
Mischa S | Overall ExperienceStaff at t his location is awesome.
stacey p | Overall ExperienceExcellent service!
Roxanne A | Overall ExperienceGreat people to work with. Very pleasant
Henry V | Overall ExperienceI love this Uhaul facility . For the last 6 years this is the only location I would even consider renting from. Whenever I rented a truck, dolly or my storage unit, I was always greeted warmly.
Lanette F | Overall Experience👍👍👍
Bryant B | ReservationLynn is definitely patient and understanding. Thanks for working with us !
ALYCIA C | Overall ExperienceGreat customer service
HENREY H | ReservationVery good good customer service, very helpful.
Juan A | ReservationEverything was fine. Except the fact that the rooms have a opening on the walls . My stuff was all dusty. In that case I leave it outside my sisterhome. Very BAD DESIGN. NOT HAPPY BECAUSE OF THAT.
angelica o | Overall ExperienceAwesome people!
KARINA J | Overall ExperienceThanks Lynn & Jerry for your help and time. Appreciate it much. Blessings to you Take care
SIERRA M | Overall Experienceprices are a little high for long term storage.
judd m | Overall ExperienceTruck and storage unit AND customer service were all that we could ask for and more! I would definitely recommend this location.
kym b | Overall ExperienceMy family and I had our units for several years and our stuff was always untouched, staff was always helpfull all the time.
LYDIA M | Overall ExperienceConvenient 👍
brandon g | Overall ExperienceGreat
darrell m | Overall ExperienceYour staff was very help full
Raymond T | Overall ExperienceThe fact that you have a dump station puts your facility above the rest.
Marta g | Overall ExperienceGreat facility and friendly staff!!!
Michaela K | Overall Experienceover charged for a dolly, no lock on the bed of the truck, and it was dirty in the bed of the truck and guy tried to lie about it.
Ashley D | Overall ExperienceThe earlier closing time on Sunday was a bit of an inconvenience but they were Always very helpful and courteous ..
sheri t | Overall ExperienceStaff was very professional, friendly, and performed there tasks in an expeditious manner. I'd gladly use this facility again.
Darrell W | Overall ExperienceStaff is friendly and helpful
DANIEL P | Overall ExperienceGreat people n place! All went well during a very rough time in r lives. Thnx 4 all ur help n if I ever need u again I will use u again n recommend u!!
Yolanda M | Overall ExperienceI was told my monthly rate could be prorated if i pulled my RV out in the middle of the month. When i went to remove it the office told me they did not prorate. Not happy about this,
DAVID L | Overall ExperienceU guys have great service
JAMIE R | Overall Experience.
April O | Overall ExperienceNA
Carrie D | Overall ExperienceI always felt safe, even at nighttime in my year of renting space. I knew my things were secured when I'd leave. And they have a great staff with AMAZING CUSTOMER SERVICE! Thank you so very much.
natalie G | Overall ExperienceAmazing experience from beginning to end!
michala c | Overall ExperienceThe whole moving experience was as convenient as it was because of Uhaul!!
Douglas B | Overall ExperienceVery Very Very Pleased with the service I received.
Sheena G | Overall Experiencegood condition and a fare price.
ALFRED M | Overall ExperienceThank you
SIBLE B | Overall ExperienceI would recommend to anyone! Thank you!
MARTIN M | Overall Experience