Customer Reviews for U-Haul Moving & Storage of Laveen

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Laveen

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Joshua P. on

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I would say nothing, customer service was great.

April F. on

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Customer did not leave a comment.

Margaret Y. on

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Customer did not leave a comment.

Adriane-Rene G. on

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super fast check in and out

sonia C. on

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Good overall experience. Only suggestion is more lighting.

adam c. on

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Expensive

Brenda M. on

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Customer did not leave a comment.

jeannette G. on

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karyne m. on

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Great customer service and the storage size was just right..

Karyne M. on

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Nothing needs to be improved.....GREAT customer service!! Really nice people and very helpful..

JAMES A. on

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Customer did not leave a comment.

mary s. on

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Everything was great. Everyone was very nice and helpful.

CHASE B. on

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All great!

raul d. on

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Nice staff and very accomdating

Kevin W. on

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Very little parking, 3 trucks being returned all at once, it was too hectic. The woman who we returned the truck too was very rude and was total attitude. There was a misunderstanding about us returning the truck via the app, when I asked her for help so was super annoyed. After 48 hrs of hard physical labor packing, loading, and unloading I didnt need that from her. The LAST thing I wanted to do was learn a new app, or get attitude from an employee.

sharon s. on

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Great job

Gladys T. on

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Customer did not leave a comment.

Rosa and Augustin G. on

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For the past 2 years the staff was very friendly and helpful with our storage! We were relocated out of town to Reno and now that we have returned they made us feel welcomed back and our things safe

Angel G. on

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Wasn't aware of all charges. I thought I had uhaul for 3 days at a set price but ended up paying over 400.00 more

Joseph T. on

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Customer did not leave a comment.

Salatha T. on

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He place a utility dolly on my rental instead of a appliance dolly and then he couldn't remove it, so I had to do any additional rental for the appliance dolly. I had two dolly but only needed one

CORNET A. on

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Thank you for your good Service

Matthew D. on

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Customer did not leave a comment.

wanda s. on

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Na

Debbora N. on

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Carrie L. on

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misguided regarding cost and miles very very dissappointed

Nathaniel F. on

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Great customer service. The facilities are really clean here.

Mary R. on

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Customer did not leave a comment.

Clark D. on

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Your afternoon customer service rep needs to be a little more patient with people she also should let the customer speak before over speaking them and allowing herself to look crazy when she realize you are a frequent customer already in U haul system. Giving great customer service is the number one thing people look for when they go to places to conduct business and when you get a memorable experience of how you was treated. “Be remarkable”

Rhonda V. on

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The couple that manages this facility has got to be the sweetest yet most professional managers I have ever had the pleasure of meeting.

Jose O. on

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Nice costumer service

Jeremy S. on

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Customer did not leave a comment.

Richard B. on

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None

S B J. on

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Good jobs

David E. on

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Morgan the technician was great but he needs to speak up when talking to clients

David H. on

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Nothing everyone was excellent and went above and beyond to getting our truck even when the store wasn't quite open.

David G. on

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Customer did not leave a comment.

Charles C. on

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Picked up furniture dolley only, paperwork took longer than job. Should be faster way to process these.

Abubakar Aden G. on

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Customer did not leave a comment.

Sheba D. on

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Great service!

Douglas A. on

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Customer did not leave a comment.

Grant G. on

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Amara R. on

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The door of my storage unit has a non-functional gasket/seal at the bottom, so needs replacing; this is my written request and I will make the request in person today. Thank you in advance.

Bouasavanh B. on

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Customer did not leave a comment.

Isaac G. on

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Lisa N. on

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I would like to say that my wife was really upset there is a young black guy that helped us out and the other people that worked there were really mean and abusive towards the young black worker i will not rent at that location for this reason 601 810 7727

Nicole W. on

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Customer did not leave a comment.

sharon S. on

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Stop making recommendations that cost me way more than I needed

Jasmine R. on

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The owners were so sweet and walked us through every step. My girls received a U-Haul piggy bank also and love it. It was a very smooth rental process and the truck worked great. Definitely will be renting again in future??

Timothy M. on

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Very friendly. They where accommodating.

Deswood N. on

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Customer did not leave a comment.

JAMES J. on

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One of the reasons why we closed our unit is because the monthly rate kept increasing. I moved my stuff to a place where the rates will never increase and of course are considerably lower then UHaul

CHAD F. on

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It was fine but the prices went up every year

tammy l. on

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Very friendly and helpful owners and staff would recommended them to family and friends.

Troy C. on

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AWESOME

Veon and Esther H. on

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Down to earth and friendly!

Mari G. on

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Jerry and Lynn were Awesome and Amazing! Any problems that I may have had; they both addressed effectively! Thank you both so much for Everything! Blessings, Mari Gonzalez💋 Mari Gonzalez 💋

Armondo W. on

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The whole experience was wonderful. Easy set up and when we were ready to move out easy to leave. Thank you

Lisa d. on

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NA

Charles R. on

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Everyone I had the pleasure of dealing with were very professional and courteous. They were always available to help!! Whenever a need arises I will be sure to visit the Laveen store.

veronica b. on

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Yes Lynn is amazing

Ingrid B. on

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This facility is consistent and efficient, and after using them now 3x's for extended periods, I will continue to use them should the need arise, even if it's out of my way.

Debra L. on

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Staff very helpful.

JACQUELINE V. on

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Overall good customer service experience.

Steve J. on

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Always professional and friendly !!!! Always have the right answers and were easy to communicate with. They know what they are doing and do it well !!! I go out of my way to recommend them whenever I

ERIK T. on

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I have rented storage space from this location for several years. It's a great facility and the personnel are fantastic! Would definitely use them again for needs in the South Phoenix area.

Barb M. on

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We appreciated the use of a clean, lighted area that was secure.. we also liked that it was easy to access and when we were ready to take our items out that was easy too.. thanks to all the staff..

michelle c. on

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Thank you kindly

Rick R. on

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Jerry and his wife were awesome and helpful people.

Larry L. on

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Excellent customer service. From the initial call to me to the truck drop off. I also appreciated to find my storage so clean. I'm NOT a 1st time storage renter. So I know what is to be expected.

JASON R. on

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Many years of great service and easy access. Jerry and Lynn were very nice and helpful.

Timothy M. on

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Need security at night

Jenna N. on

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Very friendly and extremely helpful!

CHRISTOPHER F. on

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Lynn and Jerry are AMAZING!! The help with any issues that may come up and work with you through it all. The property is always clean and well taken care of.

darrell r. on

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Super, super nice (and good) people. Staff was very professional and courteous. The facility is very clean, and accessible. Highly recommended.

Pamela P. on

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Very friendly and accommodating staff! I’ve rented from them twice and would do it again in a heartbeat!

raul d. on

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You guys are doing an exelente job Thank you

patricia v. on

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Thank u

Denise F. on

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I rented a storage from them 2 years ago, it was such great service that , when i return to arizona i went back to them I love it there, i could have gone to any of hundreds of other storage

vernell b. on

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Great service. Friendly, courteous, and helpful.

hugo g. on

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They wanted to charge me a 3 month fee for a storage that i had already left empty and that i was not using, i called multiple times to see what was the prob yet they still wanted me to pay for no rsn

robert b. on

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I made my comment in the questions above

daniel c. on

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Thank you

marvina t. on

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Great and friendly knowledgeable staff!!

danielle l. on

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Jerry was very helpful; answered all our questions and was patient while I called our emergency contact for information. Easy check in; storage unit very clean!

RANDY S. on

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Jerry and Lynne were great. Always ready to help and handle problems that could happen.

Terra B. on

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The team was real nice and I got the first month free for storage

GINA C. on

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Great little storage place.

Jason P. on

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They were very helpful and made the process fast and simple

JANICE M. on

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I didn’t visit much in the 3 years I rented a unit. I was happy with the experience because they made it easy to get in. I was mourning the loss of my mom and they were really understanding.

Cristal r. on

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He was informative patient and nice Great Customer Service

Veronica M. on

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Moving can be a stressful event. Jerrys staff was exceptionally accommodating to my availability and needs. I highly recommend them for your future storage/moving needs. Thank you!

Juan A. on

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All employees there always willing to help.

Pernell P. on

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Lynn and her husband are outstanding and they represent the company well

irving l. on

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Excellent

reuben g. on

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Very friendly and easy to get along with and very helpful specially at a last notice change on storage units.

betty s. on

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The lady at the counter was helpful the storage contained my aunts property who had passed away

GWENDOLYN M. on

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Satisfied with the unit and customer service.

LADY P. on

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Thanks to Eileen.

RUSTY D. on

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Great service!

John W. on

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Don't like that the monthly rent is not prorated if you exit the rental early

Mischa S. on

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Jerry and the staff was great. They made my moving experience pleasant.

stacey p. on

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Staff at t his location is awesome.

Roxanne A. on

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Excellent service!

Henry V. on

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Great people to work with. Very pleasant

Lanette F. on

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I love this Uhaul facility . For the last 6 years this is the only location I would even consider renting from. Whenever I rented a truck, dolly or my storage unit, I was always greeted warmly.

Bryant B. on

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👍👍👍

terrell p. on

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Lynn is definitely patient and understanding. Thanks for working with us !

HENREY H. on

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Great customer service

Juan A. on

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Very good good customer service, very helpful.

angelica o. on

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Everything was fine. Except the fact that the rooms have a opening on the walls . My stuff was all dusty. In that case I leave it outside my sisterhome. Very BAD DESIGN. NOT HAPPY BECAUSE OF THAT.

KARINA J. on

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Awesome people!

SIERRA M. on

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Thanks Lynn & Jerry for your help and time. Appreciate it much. Blessings to you Take care

judd m. on

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prices are a little high for long term storage.

kym b. on

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Truck and storage unit AND customer service were all that we could ask for and more! I would definitely recommend this location.

LYDIA M. on

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My family and I had our units for several years and our stuff was always untouched, staff was always helpfull all the time.

brandon g. on

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Convenient 👍

darrell m. on

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Great

Raymond T. on

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Your staff was very help full

Marta g. on

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The fact that you have a dump station puts your facility above the rest.

Michaela K. on

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Great facility and friendly staff!!!

Ashley D. on

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over charged for a dolly, no lock on the bed of the truck, and it was dirty in the bed of the truck and guy tried to lie about it.

sheri t. on

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The earlier closing time on Sunday was a bit of an inconvenience but they were Always very helpful and courteous ..

Darrell W. on

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Staff was very professional, friendly, and performed there tasks in an expeditious manner. I'd gladly use this facility again.

DANIEL P. on

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Staff is friendly and helpful

Yolanda M. on

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Great people n place! All went well during a very rough time in r lives. Thnx 4 all ur help n if I ever need u again I will use u again n recommend u!!

DAVID L. on

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I was told my monthly rate could be prorated if i pulled my RV out in the middle of the month. When i went to remove it the office told me they did not prorate. Not happy about this,

JAMIE R. on

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U guys have great service

April O. on

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Carrie D. on

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NA

natalie G. on

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I always felt safe, even at nighttime in my year of renting space. I knew my things were secured when I'd leave. And they have a great staff with AMAZING CUSTOMER SERVICE! Thank you so very much.

michala c. on

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Amazing experience from beginning to end!

Douglas B. on

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The whole moving experience was as convenient as it was because of Uhaul!!

Sheena G. on

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Very Very Very Pleased with the service I received.

ALFRED M. on

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good condition and a fare price.

SIBLE B. on

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Thank you

MARTIN M. on

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I would recommend to anyone! Thank you!