Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is the second time I have returned to this location. Once again it was extremely easy and efficient. The return tent was readily available, the U-Haul representative came out, disconnected, and I was gone in under 5 minutes. Contactless all the way, and the receipt was in my email inbox when I got back to the house. I love this drop off location!
Amazing service, honest company, really want to help you!!! Prices are very reasonable
Customer service was excellent. They actually took care of me and hooked up my auto transport trailer 2 minutes before they closed for the day.
Nothing, I received prompt and professional service.
Worst customer service ever!
Thanks
Trailer was great was still dirty muddy tires and some mud in the inside of trailer I had to sweep out but overall it was ok
Every time I make a reservation online and then go inside, the store has additional requirements not mentioned on the website. Hassle every. Single. Time
Staff is knowledgeable and prompt.
Excellent service.
Cleaner vehicles, accept my bank card
Moving is always stressful but using your facility was easy to move in and also just as easy to move out. The dollies you provide inside the facility made it just that much easier.
Again all great
I originally reserved this identical vehicle the previous day. This location did not have the vehicle, so they reserved the vehicle for me from another location, Red's (gas station, I believe) on Hwy 3 (in League City), for the following day. I called the phone number for Red's and a gentleman answered and confirmed the vehicle was ready for me, and I shared I would be there in appx. 10 mins. When I arrived, there was no one at the gas station, and the gentleman no longer was answering the phone. So, after waiting for quite some time, I drove back over to this location and reserved this vehicle for the following day, which they were now going to have in stock to rent. I AM 100% DISSATISFIED WITH RED'S. BUT, THIS LOCATION WAS PERFECT, AS IT ALWAYS HAS BEEN FROM ALL OF MY PREVIOUS RENTALS.
Wonderful customer service every time. Blessings...
Give a receipt upon return
Truck was messed up and I had to spend 30 minutes taking pictures of all the unmarked damage. Chips on the floor of driver seat. Original location we booked with, we couldn't even pick the truck up at, had to call multiple numbers and was finally moved to a location 10 miles further to pick up a different truck. we had to pay the difference in miles (20 extra for drop off and pick up) and we lost 2 hours of time with our movers. We asked for a discount and was told we had to call customer service, who never got back in touch with us.. absolutely ridiculous and shady practices.
I didn't like that I couldn't return my rental to any uhaul I wanted to. I had to take it back to this location. This location was about 30 minutes away from me. I had a uhaul location about a mile down the road from where I was, and couldn't return it to that location. That was very inconvenient for me.
Reserving a head of time made it really quick and simple. I always use Uhaul for my moving needs.
It was the worst experience ever!! Service was the worst ! Went there twice to buy moving supplies and to check on our storage unit and truck! Was told all good on schedule! Then day of already stressful moving day got at location and they had our unit all messed up suppose to have two units side by side ! Got there they had no knowledge of our reservation! We had four men waiting to unload our truck plus a friend trying to park the big truck! Waiting and waiting for them to find our unit! No one cared no one showed us where to park and it took around an hour to finally find us one unit available! Then they told us our truck was not going to be there and that we were going to have to drive 30 minutes each way to get it the next day to start our move to Las Vegas! Needless to say at that point I was so very upset that we went with another company to rent a truck ( Penske) they were great found us a truck in one day and less expensive! So you guys lost that income! But what really upset me was I went and talk with the MANAGER and he had the nerve to say “Well we found you a unit what is the big deal “ Never cared that I suppose to have two units and had to stuff all our stuff into one! And that we were paying movers to do nothing while they were looking for us one! Can not believe so un professional and uncaring ! Lost our reservation but most of all really did not care!!!!!
YOU NEED A NEW MANAGER. Have dealt with him on 3 different rentals. He has no manors, is a total jerk, doesn't care at all about the customer or U-Hauls reputation. Is only worried about HIMSELF. He is very heady, smart mouthed, totally condescending to the customer, and is a total pain to deal with. I live less than two miles from this location but will travel to another if I need any trailers or trucks. HE MAKES A LOT OF MISTAKES AND BLAMES HIS OTHER EMPLOYEES FOR HIS MISTAKES. IS A VERRRRRY SORRY BOSS. DO NOT WASTE YOUR TIME WITH THIS LOCATION😡😡😡😡😡
Excellent service. I will use this location again.
We rented an appliance dolly and. The upfront employee was very cordial and helpful. Will always use Uhaul in the future.
Went to return the hitch, and a girl was attending me, she said she'd go unhitch the trailer, I followed her out then she said "let's get you checked out." So we go back and get me checked out, and tells me that one of the workers has already unhitched the trailer, it wasn't unhitched, so I get back in line to let her know, and now there's (2) in front of me....I go back outside in the rain and it's still not unhitched, after being in line again I go out and finally someone unhitches the trailer!
Very helpful with electrical problem & rental
Miles charged should be the same at all locations.
Josh is the manager, he is very rude, he outright lied to me & said my card had been charge at the return of the vehicle, it was not because any charge would show as pending in my account & I got a text saying I had an outstanding balance, I was disputing some of the charges because I was told by some store employee that I owed $160 & it showed my outstanding balance as $293.60 & after he called me I told him I would call in to make the payment because I was at the dr's - he charged my debit card & added a late payment fee (if he charged it when it was returned there would be no late payment fee). When I realized he charged my debit card (it showed as a pending charge), I called to ask them to reverse it and allow me to pay with the card I intended to use, of course josh wasn't there so he called me back the next day & was extremely rude, refused to reverse the charge & allow me to pay with a different card & told me that it was charged when it was returned (lie due to late payment fee)! He would not remove the late payment fee! I DO NOT recommend that anyone does business with dishonest people!
Nothing! Same thing. Everything went smooth and fast.
The wheel alignment on the truck was very bad and it pulled to the right badly while driving the air conditioning filter probably needed to be replaced because it smelled bad and the windshield washer fluid was in operative and I had to stop and clean the windshield by hand a few times.
Jacob was very quick and efficient my first time there and will definitely be back thank you
Awesome service at this location. I have always had good experience every i rent from this location.
Great service!
Great and curious service The only downside was 20 min on hold to talk to someone
we came back at a few minutes before closing time, the guy there basically would not help us because he was busy. we checked ourself out and left trailer
Wonderful staff!
I would rather drive to league city, to rent from uhaul, than deal with the rude lady on Saturday morning in the Baytown location. She was so rude, that I literally just walked out, before I would have said something, not so nice and I live 7 minutes away from the uhaul location.
Thanks for your service.
I am told that all your vehicles are Sanitized upon return. But Please make sure that the VEHICLE'S WINDOWS AND MIRRORS ARE CLEANED! Please help out ... dirty widows and mirrors are an obstruction to vision and safety ...!
Courteous, professional, very helpful.
great service
GM Josh is very helpful
After I complete all rental information and check in online. It would be nice to come in the lot. Hook up to trailer and simply complete transaction right there without having to go inside and wait a long time in line to finalize zp rental
Process was easy and quick. Christine answered all my questions and concerns with knowledge and kindness.
They opened the doors on time ... and friendly !
Great service...
For hitch installs on a car, they only have manual metal ramps - they back up your car onto the ramp. They didn't pay attention to the front bumper as they backed up my car and scratched the heck out of my custom sport bumper and under carriage against the ground. And then couldn't install the hitch. And provided no compensation or any repair options - they just handed me a flyer and said "You can make a claim if you want' without so much as an apology. So yeah, avoid this place.
They were very nice and helpful
The truck was not clean the inside of the windsheild and the dash was all greasy and i couldnt see when it got dark outside due to the headlights aimed to high and the truck didnt like to shift into overdrive when i got on the highway. And when i went to drop the truck off the app wouldnt work and when i tried to call customer service nobody answered the phone
Staff was very helpful and nice
Nothing
The free lock I received with the rental was in storage space as I was informed. I got lost a couple of times! But that is my bad... :)
Everything was good but after looking around other companies offered same size unit at a better rate
I've had this storage unit for over 15 years. Never a problem.
Wonderful and helpful staff. Easy access to items you need to help you with your move with convenient pricing.
My issue was getting charged for cleaning the Truck. The only thing in it was some foam that was there when i picked it up.
Victoria is always outstanding and knowledgeable. Clean, safe building w/ lots of space to load/unload.
We actually drove into league city just after 7pm and we were unable to get access to our unit unit the following day. That was a little inconvenient. Others than that everything went smoothly.
staff is friendly and responsive.
Security is good staff was great it felt a little warm inside though for comfort.
No additional comments
The facility itself is nice & clean. There was always a long wait for customer assistance at the facility. It was hard to plan when I could move my stuff out since the elevators were not working on multiple occasions. Most workers were pleasant and helpful.
For the most part the employees and management were great. My closing management were helpful but not customer friendly or thorough when completing closing my unit. I didn't get a close out receipt or credit for my storage being paid in full through 04/17/20 for unit 1419 nobody seemed to know how to solve this issue or provide me with any answers. I have been and still am a customer of U-Haul for over 10 years. I still have a unit 1719 needing a lock remove due to having my lock key stolen when my truck was stolen. I was told by General or Regional Manager to let him know and he would open for me. I shared this information with location manager and was advised it would cost me $50. This unit is paid through 04/04/20 as well. I figured the credit $54.95 for unit 1419 would cover it. Please contact me via email if can assist or resolve my concerns. Sheila.tarpley@gmail.com Sincerely Sheila Tarpley
I recommend this storage facility. They have always been very nice and helpful. It has always been clean and I have always felt safe.
Friendly and help staff. Very good customer service.
If I ever need another place to store my property, I’ll definitely come back here!
.
Best customer experience ever. Very sweet staff. Very kind and answered all my questions and even went above and beyond to help me out. Thank you
Excellent
Friendly, clean, helpful
Very nice storage.
everything was great!
The young lady that helped me was knowledgeable and helped make the whole process (from the truck to providing storage unit info etc) a breeze. 10/10.
Great service
I had the 24hr access to my unit however my card never worked so I could never get in after hours which was very frustrating. I had several cards made but none ever worked. I moved storages due to it.
Thank you
Facility was well maintained.
Very clean business I will use this storage again. I buy my propane here. Easy n convenient
had my storage for five years , was safe through Harvey . never had any issues . would use again
Staff Veri respectful, unit clean. The guys are so kind and organized.
Very helpful staff...
Great service excellent employees. Thanks
Prices were very high compared to other storage facilities with the same accommodations.
Proximity of unit to loading dock could have been be laid out better, or have additional loading docks.
Very friendly and helpful.
Good experience with clean business.
Lights did not work in hall of unit 1049 for months - had to use a flash light. Intercom system did not work to report the problem. The lines at the front desk were consistently slow to move.
Read took longer than expected. The man was doing other things. Then he forgot to open the unit had to go all the way back to the office.
They were very helpful to me.
I have no complaints. I appreciated the offer of a free month of rental after I rented a trailer to move equipment back to League City. I'd happily rent again when needed.
The staff was very helpful!!!
Excellent customer service.
Toni is a great manager and the staff is great as well. I really appreciate the customer service and friendliness. It was genuine, not forced!
Always the go to when I need to store stuff!
This U-Haul location is very convenient and clean and the staff is helpful.
Brian was very helpful and demonstrates great care and sincerity in helping customers.
I had an issue with my rent going up 35 percent, with out any notification. I signed up for the 99 dollar storage. I know I can’t get my extra money back. This has nothing to do with the store staff.
The staff did an amazing job helping us find the right storage unit. Very professional and courteous service.
No issues
The people who work this storage location are deserve to get fired...they are LAZY !!!!!
Staff was great. Friendly and helped any time I needed something. Will be back at this location if i need storage again
Service people were very patient and helpful.
Very helpful friendly service
Office busy and only 1 person waiting on customers. Rented unit on Sunday and when unloading on Wednesday they still had not removed their lock from our unit!!
Uhaul is an excellent place for storage and rentals.
Very clean and staff was friendly and helpful.
Great
A third choice about rating staffs friendliness and helpfulness could be added. Some were and some were not.
Christine was very helpful to us from the beginning of renting the storage unit until we moved out. She was very friendly, answered all of our questions and made us feel welcomed!
I've used the League City location many times. They do a terrific job. I highly recommend them.
Great staff and facility.
I wish the units were AC . However , the purpose was a safe, dry storage place during Harvey...it did exactly that. I would recommend this location to my friends.
No worries. A great place.
We were very pleased with our storage unit for the time that we needed it.
