Customer Reviews for U-Haul Moving & Storage of Lebanon

3,993 reviews

1440 Cumberland St   Lebanon, PA 17042
(Rt 422)

(717) 274-3681

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(717) 274-3681

1440 Cumberland St
Lebanon, PA 17042
(Rt 422)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Your people were very helpful.

TODD O. 
Rating:
5.0

very pleased thanks, keep-up the good work..

BRUCE R. 
Rating:
5.0

Very awesome people!

KEVIN F. 
Rating:
5.0

The manager and associates were all very professional, knowledgeable, helpful. It was a very good experience & I would highly recommend this uhaul location.

Marie M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Karen O. 
Rating:
5.0

Very pleased with all aspects.

JOANN R. 
Rating:
5.0

Customer did not leave a comment.

HAROLD B. 
Rating:
5.0

Best to deal with Dchannumjr73@gmail.com

Donald H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Heck Yea Wade was great! :) Appreciate all your help and talking with ya when picking up the trailer.

JOSHUA T. 
Rating:
4.0

Customer did not leave a comment.

Kailyn M. 
Rating:
3.0

I paid the extra $60 for fuel. I understand that you provide me a sheet. But the entire process was an inconvenience to me. Just frustrated with the experience.

Arnold N. 
Rating:
5.0

Customer did not leave a comment.

NELSON S. 
Rating:
3.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Staff was extremely friendly

Sandra M. 
Rating:
1.0

Was closed after 6pm

candido L. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
3.0

Truck does not shift gears .....battery died to be told no idea how long it before help arrived

michael W. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

A great help and friendly. Made the transaction a breeze

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
4.0

None

Stewart W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

EVELIN H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Aron T.  |  First Impressions 
Rating:
5.0

I was treated professionally and really appreciated that!

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Everything Excellent.

ELVIN R. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
3.0

I had mouse poop in my box’s and some of my stuff was eaten by the mice.

Wanda R.  |  Overall Experience 
Rating:
2.0

Communication and time management of employees is lacking. I reserved a truck for pick up at 9am, didn't get truck until 1030. One employee working. Customer in front of me needed extra attention for check out which took approximately an hour and 15 minutes to place a hitch and hook up trailer(2 actually, first one lights were inoperable) . I offered to help in order to move things along , was told just about finished(took another 15 to 20. 9 others waiting including myself. The actual process for me to check out was around 5 to 10 minutes. Most of the people in line probably would have needed the same time as myself as stated by them. Also issues wth computer and credit card system, my data was not saved from when I first reserved truck. Also truck only had 5/16 of tank of gas upon pick up, yet employee made it a point as to how important it is for me to not bring it back empty. Drop off was smoother and quicker.

michael S. 
Rating:
3.0

I waited 99 minutes standing in line to receive my vehicle. While the worker at the desk was installing a hitch on another customers vehicle, he found have helped the other 8 customers that were just standing around waiting. My entire day, as well as everyone else waiting with me, were all pushed back and delayed due to this incredibly long and unnecessary wait time for what should have been a 5-minute interaction to pick up a vehicle.

Tyler J. 
Rating:
5.0

No issues at all returning our truck. Transaction was completed in the return lane with a very courteous associate.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Richard Evan C. 
Rating:
5.0

Customer did not leave a comment.

SHERIF R. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL N. 
Rating:
1.0

Truck was not setup for pickup, and set my whole project back - causing me to spend more $$$ in the process.

Matthew M. 
Rating:
5.0

None

MIKEL J. 
Rating:
5.0

Customer did not leave a comment.

MEGAN R. 
Rating:
5.0

Nothing, everything was great from the time we picked up to the time we dropped off :)

TYLER W. 
Rating:
2.0

I scheduled my appointment online for 8 am. On the day I scheduled my hitch installation I was told there was only one person who could install the hitch and he was in a meeting and to leave my car and they would call me when it was finished. I got a ride home only to be called thirty minutes later to be told the installer (also the store manager) would be in a meeting all day and would be able to install the hitch if I brought the car back at 6pm. I spent an hour literally driving in a circle wasting my time and gas in two vehicles because of this location's incompetence. On the next day my vehicle was scheduled to have the hitch installed, I showed up in time but the installer / manager was not available. I was supposed to wait but after the first mess up I did not. I was told it would take only an hour to install. Two hours later I had to call UHaul directly to get a call back about my vehicle being completed.

Michael S. 
Rating:
5.0

Nothing

BRUCE B. 
Rating:
3.0

I got what I needed, when I needed it, the price was right, and the equipment worked fine. However the staff lacked customer service enthusiasm, especially when I returned the trailer at 5PM. Two men were at the desk when I walked in to return the trailer. No one greeted me. When I mentioned I was returning a trailer, the manager told his staff to unload the trailer. The staff didn't make eye contact, didn't say anything to me, just proceeded to unhook the trailer. No thank-you, no 'come again soon,, no 'how did the equipment work'. I don't have much choice in trailer rentals where I live, but if I did I would choose another dealership.

DONALD B. 
Rating:
5.0

Excellent like always. You're the best.

MARTIN C. 
Rating:
3.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Return process seamless and well organized. Received receipt promptly.

THOMASQ C. 
Rating:
3.0

Do be annoying to regulars stupid questions

RICKY K. 
Rating:
4.0

Really good attitude. Helpful!

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Jose F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

The customer service was aweful. U could tell the guy at the counter did NOT want to be there. He told me the truck was in f1 slot. There was no f1 slot and when he came out he to further direct me he had an additude.

JESSICA E. 
Rating:
3.0

Customer did not leave a comment.

AYDIN N. 
Rating:
1.0

I rented a uhaul with tire pressure sensor and check engine light on. The passenger seat was ripped up. One of the workers block my rental with another uhaul truck knowing I was going to move it. The process for confirmation took 30 mins of my rental time. Overall dissatisfied

Sylvana Q. 
Rating:
3.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

harrison P. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E. 
Rating:
5.0

Nothing

michael S. 
Rating:
5.0

Customer did not leave a comment.

JUAN T. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
3.0

Customer did not leave a comment.

Ryley K. 
Rating:
3.0

Customer did not leave a comment.

Milagros T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

LIZETTE S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

JORGE R. 
Rating:
5.0

Customer did not leave a comment.

DERECK R. 
Rating:
4.0

There was screeching with the vehicle when you made turns, the back of the vehicle was not cleaned. However, the staff was hilarious and professional. I definitely would recommend them again.

SAVANNAH S. 
Rating:
5.0

Great customer service, smooth transaction.

DONALD T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
1.0

Suck

IBRAKHIM B. 
Rating:
2.0

The truck on the inside looked like it hasn't been wiped down ever. Especially since we are mid COVID they should be taking more precautions. Also they charged me for gas they claimed it was full when I received it but it was on 3/4 full. So that's where I put it. I really didn't even want to take the truck out of the lot due to how disgusting it looked on the inside but I really had to move into my new home. I refuse to go to this location unless things become a lot cleaner.

PAUL N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
1.0

The employees needs to learn how treat clients with respect and a positive attitude.

JONATHAN O. 
Rating:
5.0

Everything worked out well.

James A. 
Rating:
5.0

Customer did not leave a comment.

Lewis C. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT B. 
Rating:
5.0

Customer did not leave a comment.

Jassmyn L. 
Rating:
3.0

Whole experience with uhaul was poor

Blake M. 
Rating:
3.0

They tried to bill me for 2 days. And the guy checking in my truck says it happens a lot. So if something doesn't seem right ask questions.

AMY G. 
Rating:
1.0

Customer service was horrible. Very rude

FRANCHESCA R. 
Rating:
4.0

Customer did not leave a comment.

Glenn W. 
Rating:
3.0

Had truck booked for a week. Got a call the day before that it wouldn't be available, and that I'd have to drive 40 minutes further to pick up the truck I had booked at another location. Arrived at that location and there was no truck there. Called UHaul, they said I was wrong and there was in fact a truck there. I told them I'm not crazy, there's nothing here. They forwarded me to customer service who found out that the previous renter had never returned the truck. Instead of calling that person and asking why they were late on returning their equipment, they told me I'd have to wait until the next day to rent a truck since there was apparently not a single other one available that day. So the next day I went to pick up a truck from my original location, check in was smooth this time but the truck was absolutely filthy. It looked like soda had been spilled everywhere. The dash, cup holders and seats were covered in sticky residue. Interior was full of dirt and candy wrappers. The flies were having a hay day inside this disgusting vehicle that had obviously not been cleaned between renters. Overall, this was a pretty terrible and disgusting experience. I'd had some bad experiences with UHaul in the past, but this one takes the cake. No discount or reimbursements were offered. At least now I know to just go with Penske next time.

Dallis B. 
Rating:
5.0

used the app to pick up the truck. easy

Russell D. 
Rating:
5.0

Customer did not leave a comment.

DARRYL S. 
Rating:
3.0

Customer did not leave a comment.

JENE D. 
Rating:
3.0

I filled the gas tank as far as I could.. when I got there and they did the check out.. the guy doing the process said I was short of the amount that was in the truck when I got it.. so pretty pissed about paying $16 dollars for 3 gallons of gas.. I hope I never have to rent a vehicle from you scam artists again...

JASON K. 
Rating:
5.0

Customer did not leave a comment.

JONI K. 
Rating:
1.0

Manager rude he actually work like he hate the job

HECTOR M. 
Rating:
5.0

Great customer services very helpful

ESTEFANYE M. 
Rating:
3.0

For some reason, the interactions with staff are not courteous or professional. Staff seems almost angry that you would be there to book a truck. Staff needs training in professional development and customer service.

ROBERT T. 
Rating:
5.0

Always the best experience ever

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA N. 
Rating:
5.0

Customer did not leave a comment.

PETER P. 
Rating:
4.0

The Reps in this store were very friendly and kind! This helps especially when moving, cause moving is stressful 😬

Angie A. 
Rating:
5.0

Customer did not leave a comment.

Glenn A. 
Rating:
5.0

Customer did not leave a comment.

Wanda R.  |  First Impressions 
Rating:
5.0

Getting to the locker was easy and the associate at the site was very helpful. I was very happy with the whole experience

Jacob W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

rita g.  |  First Impressions 
Rating:
4.0

Ryan was very, very helpful. With all the stress i was under, he was very understanding.

Lisa S.  |  First Impressions 
No reviews have been submitted for this location.

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