Customer Reviews for U-Haul Moving & Storage of Leestown Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Leestown Rd

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Travis C. on

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Nothing. Justin was fantastic with helping me and getting everything setup, adjusting the positioning of the truck's mirrors, and setting up the trailer and loading my car. Great interpersonal skills as well.

Penny J. on

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Customer did not leave a comment.

Mona H. on

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Everything was organized and the staff was so helpful. Great experience!

Patty W. on

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The employee was great. Felt sorry for him. He was the only one working, so he had to go get trucks and wait on customers. The employee that helped me on the 800 number not so much. She got the location wrong as to where to book the truck.

Robert K. on

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Keep the “boss” away from customers. He was uncaring and not knowledgeable about our transaction that others were helping us with, yet he rudely interjected himself into our transaction — making things much more complicated than necessary — what a bossy annoyance to the staff

Jill C. on

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The guys were super nice and easy to deal with.

Kimberly W. on

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You do everything great. There is Nonthing to fix at there location.

James H. on

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Customer did not leave a comment.

John R. on

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Wipers were torn. Windshield needed cleaning inside.

Roscoe B. on

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Repeat customer. Great service. Professional and friendly staff.

brian S. on

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Said they had the size truck I needed but didn't. We had to get the smaller truck costing us more money in the end. We had to extend the rental time and used more gas and millage. Discount for our troubles were to low for the issue caused by the dealer..

David K. on

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Heather m A. on

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I was charged an extra day for the truck for no reason storage closed at 5 was told we would have a bag to unload another family has it blocked had to pack everything around them was given the wrong unit asked to have manager call me never heard from him\her. Was a terrible experience and I am going to dispute the extra day truck rental because it was turned in same day an hour later I called the number on the contract and she said I wouldn't be charged since it was the storage facility fault we aren't able to unload in a timely manner. The girl working seemed clueless and was not helpful or accommodating at all

Joanna B. on

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Debbie W. on

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I would to have the 24 hour access soon. Super fast and easy to start the rental process

Dana Z. on

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Loralee T. on

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Best location I ever been to.

Lee M. on

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Trailer wheels seem to not be balanced. Lots of vibrations.

Nancy S. on

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Justin was a very big help, and obviously proud to work for u-haul. I really appreciated his thoroughness and dedication

Samantha G. on

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Didn't take 2 minutes for the drop off process! The gentlemen checking the truck I was returning was extremely nice and helpful!!

Melvin L. on

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Great Staff. They are always friendly and are efficient

heather C. on

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Steven M. on

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ryan l. on

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Not being open past 5:00 pm is somewhat inconvenient, but the staff was super friendly and cooperative. Anne and Justin were very easy to work with

Ryan L. on

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Closing at 5 pm is somewhat inconvenient but the staff was very friendly and easy to work with. Justin was extremely helpful

Maurica G. on

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Fast Friendly Customer Service I was In/Out in less than 10 minutes and on the road This facility is very update and very clean and convenient.

Maurica G. on

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Mary F. on

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Eric F. on

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Equipment was moved to alternate location but was not notified. Waited over an hour at original pick up point.

Jordan B. on

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Make sure you have the dolly they request because they gave mine away to someone else. Kaitlyn Ridley did not care or was concerned about it. Gave me phone numbers instead of trying to call and find me one to make up for her mistake.

codi B. on

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Customer did not leave a comment.

Kenneth M. on

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The location is great, the person who checked me in was very helpful and everything worked out great.

ROBERT T. on

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Kenny I. on

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Staff was very helpful and knowledgeable! Thanks for the help!

Anthony F. on

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John B. on

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Ann was great to work with. Made signing up quick easy. Storage facility was clean and easy to get to my unit

ryan l. on

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Ann and customer service was superior and will ensure I will come back

Dennis B. on

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Would be nice if you had better access to the storage area and didn’t need to use a cart

Andy E. on

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Everyone was friendly! One of the best I’ve been too!

Brandon B. on

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Good staff. Put my mobile storage units inside at a dock door because it might rain.

kenneth m. on

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I have not had business with u-Haul for months, and You wanta review... well here ... 0.... your company is garbage to message me for a use not even in my name. Enjoy your Dissatisfaction rating.