Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The turn / brake light on the right side did not work.
KEITH O.
Rating:
5.0
Customer did not leave a comment.
Jason M.
Rating:
5.0
Customer did not leave a comment.
WILLIAM S.
Rating:
5.0
Fast easy pickup amd return. Thanks!
Charles D.
Rating:
5.0
Customer did not leave a comment.
Jenni S.
Rating:
5.0
Everything went great. Easy reservation, easy check-in and out, no problems.
RODNEY H.
Rating:
5.0
Customer did not leave a comment.
Jessica C.
|
Overall Experience
Rating:
5.0
Excellent service from the teller when a book my reservation
Super friendly
Keep the good customer service
Thank you
Luis A.
Rating:
5.0
Customer did not leave a comment.
ALEXANDRIA L.
Rating:
5.0
Customer did not leave a comment.
Aaron C.
Rating:
5.0
I did all the forms online and chose mobile pick up, but still had to go to the front desk and refill our all the forms etc. it's fine, but was unexpected and added time. Also thought I'd already paid but had to do that at the counter and.
Linden B.
Rating:
3.0
Service was okay, not extremely friendly but not rude. There was an error on the paper work by saying gas tank was full when it was at 3/4. In addition to stating miles of the truck were at 5552 when the truck had 5554 when we were given the keys.
BRENNAN SHEA M.
Rating:
5.0
I was so disappointed that the truck I rented to drive 1700 miles did not have cruise control or a door lock / unlock button. This made travel much more tiring and inconvenient. The locations and rental experience was smooth but I think that you would consider long haul travel warrants these two items.
KELLY T.
Rating:
5.0
Excellent service. Thanks!
HONG C.
Rating:
5.0
Customer did not leave a comment.
BRIANFRANCIS S.
Rating:
5.0
Great staff
harry F.
Rating:
5.0
Excellent service when I get there to check in and also excellent service when I return the truck
Thank you so much for your professionalism
Luis A.
Rating:
5.0
Customer did not leave a comment.
KENNY F.
Rating:
5.0
Customer did not leave a comment.
BINITKUMAR G.
Rating:
5.0
Customer did not leave a comment.
MATTHEW S.
Rating:
5.0
Customer did not leave a comment.
OTTO A.
Rating:
5.0
Rick was especIally helpful!
Jessica G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dustin J.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kevin S.
Rating:
5.0
Customer did not leave a comment.
jamie H.
Rating:
5.0
Customer did not leave a comment.
Thomas S.
Rating:
4.0
Customer did not leave a comment.
JOHN V.
Rating:
5.0
everything was perfect. Just keep it up!! Your staff at Fullerton and Racine in Chicago are THE BEST
CLARA M.
Rating:
5.0
The outside of the trailer was dirty w road salt and muck. The inside was fine
TIMOTHY F.
Rating:
4.0
The gentleman who checked me in and checked me out at the Fullerton location was fantastic. He is the kind of agent who knows how to get things done quickly and efficiently without a lot of unnecessary chit chat. During a move, there is a lot of pressure to get the van in and out quickly, and this agent was quick and knowledgeable. On the other hand, the online reservation process was horrible. U-Haul changed my van pickup time that morning. I was so upset. I spoke with telephone agent Jennifer who kept telling me it was not her fault and she could not guarantee my reservation. Jennifer kept deflecting blame to U-Haul and took no responsibility. She was unprofessional.
JAVIER D.
Rating:
5.0
Customer did not leave a comment.
RICHARD H.
Rating:
5.0
BH
Had to switch some details on the fly, very accommodating.
Max K.
Rating:
4.0
I don't think you can improve the issue: ease of finding the actual office... took a minute.
Carl E.
Rating:
5.0
Customer did not leave a comment.
Richard C.
Rating:
5.0
This location does a great job! The people are nice and helpful. Thanks for making a tough job easier.
PAMELA Z.
Rating:
5.0
You're doing great.. if it is possible to provide customers off-street parking, would be a great improvement.
RAYMOND C.
Rating:
5.0
Customer did not leave a comment.
JEFFREY W.
Rating:
4.0
Customer did not leave a comment.
Christopher P.
Rating:
4.0
Customer did not leave a comment.
HANNAH M.
Rating:
5.0
Customer did not leave a comment.
Elvarina A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEAH K.
Rating:
5.0
Customer did not leave a comment.
Joe J.
Rating:
5.0
Genuinely couldn't have been easier i always feel so surprised at how easy it is every time i get a uhaul!
ROSEANNA N.
Rating:
5.0
Rick was super-helpful and very customer-friendly. Explained the options, was flexible and offered a discount. Thanks Rick!
ted k.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ELIZABETH N.
Rating:
5.0
Excellent rental experience- thank you!
CYNTHIA P.
Rating:
5.0
When I went back to the location to get the tow dolly the guys hooking it up were very helpful. They seen I was disabled and so they drove the car on to the dolly for me. That was really appreciated because I walk with a cane. The girl that originally place the truck order was polite and explained everything in detail to me. They all are helpful at this location.
BEVERLY O.
Rating:
5.0
Customer did not leave a comment.
EMILY B.
Rating:
5.0
The lady who helped me was excellent, she made the process extremely quick and efficient and hassle free I will be telling my friends in the city to go to this exact location
JONNY J.
Rating:
5.0
Every single team member at the facility went above and beyond with accommodating our needs. They were extremely helpful every time I spoke to them on the phone, I’m very willing to work out any issues we had with logistics. I am in a business where customer service is essential to its success. The service which I received throughout the process with this location was exceptional. Thank you for making this a seamless process. Please contact me if you have any further questions. Tom B.
tom b.
|
First Impressions
Rating:
5.0
Much better experience, very helpful and friendly
Thomas S.
Rating:
5.0
Customer did not leave a comment.
ANTONIO M.
Rating:
4.0
Customer did not leave a comment.
Stan K.
Rating:
1.0
I had an excellent experience before this time ,
Hopefully this coming Thursday the truck I am renting it's clean please
Thank you
Luis A.
Rating:
4.0
Customer did not leave a comment.
BRYAN D.
Rating:
5.0
clean smooth deal.
the guy that handled my rental and return was a good guy.
thanks
Adlai S.
Rating:
2.0
Customer did not leave a comment.
Peter S.
Rating:
5.0
Customer did not leave a comment.
MARK W.
Rating:
4.0
Customer did not leave a comment.
JOSE G.
Rating:
5.0
Customer did not leave a comment.
Andre D.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MAXWELL B.
Rating:
5.0
Customer did not leave a comment.
annie r.
|
Overall Experience
Rating:
5.0
The sign for the place to return the trailers is difficult to see when driving.
Scott K.
Rating:
5.0
Customer did not leave a comment.
CINTHIA W.
Rating:
4.0
Customer did not leave a comment.
Kevin S.
Rating:
5.0
Customer did not leave a comment.
Aaron S.
Rating:
1.0
My complaints are more with UHAUL overall than this specific location. My original reservation was transferred to another location day-of, and then the new location closed earlier and did not have a way for us to pick up the UHAUL since we originally selected "key pickup" over mobile at the original location. After several phonecalls with this location and UHAUL overall, we were transferred to yet another location where we were able to get the van, but the dolly and furniture pads we requested as part of our reservation were not included. This set our moving timeline back several hours and resulted in way more manual labor than anticipated since we did not have the dolly. Overall extremely disappointed.
JONATHANMICHAEL M.
Rating:
5.0
Customer did not leave a comment.
JOSEPH M.
Rating:
3.0
Customer did not leave a comment.
Andre G.
Rating:
5.0
Staff wonderful
Nancy P.
|
First Impressions
Rating:
1.0
Very poor customer service, lying about fees, terrible experience
Nur M.
Rating:
5.0
THE LADY BEHIND THE COUNTER COULD BE MORE FRIENDLY
EVERYBOD ELSE WAS AMAZING FRIENDLY AND PROFFESIONAL
THANK YOU
Luis A.
Rating:
5.0
This place was great. Quick and easy return. Very friendly!
Christopher F.
Rating:
5.0
The gas mileage was awful. I only went 9 miles and I had to spend $10- to top off which means I only got 4 and a 1/2 miles per gallon instead of the 18 it was said to have.
L SAVANNAH H.
Rating:
4.0
We didn't know that the back door to the truck didn't lock which worried us as we had to do a stop over and leave the truck on rest breaks etc. So it would have been useful to know that ahead of time.
GLENN D.
Rating:
4.0
I was told if I brought back the tank with a quarter in it I would get money back. So I put gas in the tank next door at a gas station and when I brought it back at a 1/4 the guy told me since it wasn't over a 1/4 I didn't get my money back . A little frustrating to put 15 bucks in a tank to find out that since it wasn't completely over 1/4 that I wasted my own money doing that and also got charged the extra gas fill up fee. I wouldn't have even bothered if I would have gotten charged anyway for them to fill it. I also brought the car back two hours ahead of time. Is it possible to get reimbursed my money for filling up the tank?
KAITLYN C.
Rating:
5.0
Customer did not leave a comment.
Adam W.
Rating:
5.0
Customer did not leave a comment.
NATALIE S.
Rating:
5.0
no complaints staff was friendly and helpful which was much appreciated. Thank you.
marshall p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANGELA D.
Rating:
5.0
Customer did not leave a comment.
PATRICK D.
Rating:
5.0
Customer did not leave a comment.
GRANT F.
Rating:
5.0
Customer did not leave a comment.
Abhushan P.
Rating:
5.0
Customer did not leave a comment.
JEFFREY R.
Rating:
5.0
Customer did not leave a comment.
BRITTANY H.
Rating:
5.0
Customer did not leave a comment.
Nadav M.
Rating:
5.0
Customer did not leave a comment.
Jack W.
Rating:
5.0
Customer did not leave a comment.
KENNETH W.
Rating:
3.0
I experienced a problem when the employee who recorded my trailer as having been returned, actually recorded it to another customer's account. 3 days after having returned a trailer, I received several calls from a U-Haul employee asking if I had returned the trailer.
CHRISTOPHER H.
Rating:
5.0
Customer did not leave a comment.
JENNIFER R.
Rating:
5.0
Very accommodating, friendly and smooth! 10/10!
DAVID B.
Rating:
5.0
Customer did not leave a comment.
CASSANDRA H.
Rating:
5.0
Customer did not leave a comment.
Philip W.
Rating:
5.0
Customer did not leave a comment.
JOHN W.
Rating:
5.0
Quick, friendly service.
William K.
Rating:
5.0
Simple and easy and quick picking up and dropping off truck
JASON N.
Rating:
5.0
Great crew
I think it took less than 5 minutes to return
These people are efficient and friendly
Nice work
KEITH B.
Rating:
5.0
Customer did not leave a comment.
Derrick L.
Rating:
5.0
Crystal was very easy to work with.
MArk E.
|
First Impressions
Rating:
5.0
Michael was very nice person to deal with.
JOSEPH O.
Rating:
3.0
The location and personnel were fine. The overall process to rent a uhaul truck/van is a nightmare. Talk about antiquated. I would pay more or drive further away if it meant I didn't have to fill out 20 different liability wavers and dodge an up-sell attempt at every turn.
Michael S.
Rating:
4.0
Customer did not leave a comment.
MICHAEL D.
Rating:
3.0
Customer did not leave a comment.
Xatavia H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RANDALL H.
Rating:
5.0
Using this location where there were Uhaul employees was a much better experience than using the random drop off/pick-up locations. The staff was friendly and everyone was very helpful here. I would highly recommend going to this location during business hours only as the mobile and customer service via the phone is impossible to reach if there is an issue.
BRIELLE M.
Rating:
5.0
The check out for damages (X marks damage spots) was bad. There were a number of significant pre-existing scrapes/dents, but none were marked ahead of time. That puts the onus on me to take pictures and upload. Why did this not work???
STEPHEN L.
Rating:
5.0
Perfect
Mirna D.
Rating:
5.0
I'm unhappy about the gas policy at Uhaul.
I had more gas leftover than I started with and was not given a credit which I feel is very unfair!
Had I come back with under the amount started, I would have been charged and at a high premium. Very unfair policy!!!!
DIANA S.
Rating:
3.0
Customer did not leave a comment.
MARLEE Z.
Rating:
5.0
Crystal made my experience at Home Depot very excellent she seemed very interested in my conversation and helping me with your service and experience at uhaul . I will highly recommend this service to my friends and associates
NADINE M.
Rating:
5.0
Customer did not leave a comment.
Albert V.
Rating:
5.0
Customer did not leave a comment.
JOAN W.
Rating:
2.0
I had a 15’ truck and had to park outside the building with no street parking. The recommended alley was occupied by another truck. CSR was great but dragging my furniture up a long drive way/ramp was not something I was planning to do. Both the alley and driveway were not pedestrian friendly. I would like to suggest that the truck return area be used for guest instead of an alley.
JOSE D.
|
First Impressions
Rating:
5.0
Great facility. Easy access. Staff was accessible and quick with solutions. Clean environment.
emma d.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eric H.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jacob C.
|
First Impressions
Rating:
5.0
Martin Mueller is a great asset to U-Haul. Please thank him again for me. Thank you.
LINDA C.
|
First Impressions
Rating:
5.0
Chris was very helpful at helping me select a storage unit. I was very pleased with the overall experience.
Harriet C.
|
First Impressions
Rating:
5.0
The Lincoln Park location is great.
John M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Breda M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachary J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Asaf B.
|
First Impressions
Rating:
2.0
The employees were helpful and kind. It's the location and inside setup. Too many rude customers, traffic on Fullerton, no space to really park to unload. And for the inside, I was in the second floor and then had to walk up stairs to get to my space. It was a rough moving day for me. The location convenience was good, and employees were great, but it's too small for what you all are trying to accommodate.
Also, I considered adding another storage unit because I thought all of my stuff would not fit, but the online process was difficult. I had to set up another profile and do the process all over. Then, there was no guarantee I would have another unit nearby or in the same side of the building.
I was so stressed.
Taylore M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Elvarina A.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chad H.
|
Online Move In
Rating:
4.0
A little pricey for the room given. But friendly staff and clean premises.
lauren m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELBA T.
|
First Impressions
Rating:
3.0
The elevator was not working properly. Twice I had to go to the sales reps and ask for help.
There was not a lock in the unit as the sale rep said and I had to go back and get one from him.
MONICA B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NICHOLAS I.
|
First Impressions
Rating:
1.0
The staff member who helped show me to my unit was helpful, but the employee working the register/in the office was clearly way overwhelmed. She was the only person working, and was taking about 20 minutes+ per/customer. I waited in line (with only one person in front of me) for about 40 minutes just to get shown my unit and get the keys. I had to pay my movers another $200 to wait for an hour because she took so long with each customer. On top of all of that, when I came back to uhaul later that day, my access card didn't even work- hadn't even been an hour since I received it/activated it. Overall it was a horrible experience and very unorganized. There needed to be more staff members working, and the ones who were working need to have a sense of urgency and efficiency, to understand people may not have all day to wait for them to finish chit chatting with the customers while there is a long line of customers waiting. I understand being understaffed, but this was just very poor experience.
greer h.
|
First Impressions
Rating:
5.0
I spoke to several reps about this rental, and everyone was extremely helpful and kind. Mike at the desk on a first visit and at check in time, Rick on the phone, Jasmine at a national call center, Tameka who phoned me to confirm the reservation and another Rick who took me to the storage space--and a very kind lady who received the returned van and gave me a printed receipt late Friday afternoon, 2/21/20, but whose name I don't know--everyone was most knowledgeable, patient, courteous and personable. Many grateful thanks to each and all!
