Just keep doing what you did for me as I was a customer with a million (unnecessary) question and called many times with changes and requests and was ALWAY treated with patience, professional customer service and respect. July is their busiest moving month and they were excellent under all the public needs, pressures, and timelines. Plus rental prices were sooo affordable! Even the storage unit staff was just delightful and helpful and I called and bothered her by mistake! Moving day is always a big event and U- Haul saved the day!! Thank "U aul" for awesome service!Jerad P.
Customer Reviews for U-Haul Moving & Storage of Lower Burrell
Lower Burrell, PA 15068
(At the Intersection of Leechburg Rd and Wildlife Lodge Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tracy S.
Customer did not leave a comment.Sandra K.
Customer did not leave a comment.Destiny B. | First Impressions
Truck wasn't ready on day I schedule for the time. Set back my whole move. Then my storage building that I was assigned to was already taken. The moving company that I scheduled through y'all took my money and cancelled on me the day of move. But yet I was charged the full rate. And it was guaranteed to be readyASHLEY J.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.LISA B.
Truck wasn’t not available or at time suppose to be. Then was told it wasn’t available and I had to go to another place to pick up. Then come to find out the location I scheduled did have my truck then was delayed with moving. The storage building I was assigned was already someone else’s. Then the rocket movers cancelled on me the day of and Still took my money 287.00. Now I have to pay for another day with the truck because of your businessAshley J. | First Impressions
Dana was so helpful!!Sherri T. | Overall Experience
Customer did not leave a comment.GRETCHEN M.
Danna and Ean were fantastic they went above and beyond.JAMES B.
Customer did not leave a comment.IAN D.
Customer did not leave a comment.Robert M.
The vehicle was dirty and it was not cleaned at all. Also, I ordered a 10 foot UHaul almost two months ago and did not get one. We actually made a trip to this location two weeks prior just to make sure everything was ok and that we would have the 10 foot vehicle. Customer service was awful and the woman that with could not be less helpful. Not a good experience at allDeana E.
I couldn't have been happier with my experience. Dana Casella was as good as it gets. Exemplary employee.Robert C.
All was good. The transaction was seamless and quick. The U-Haul representative was perfect, no hiccups.Seth D.
Customer did not leave a comment.Domenico T. | Overall Experience
The process could not be easier and more convenient!Christine F.
My experience was great! Early, Prompt knowledgeable service and Friendly staff.Erik E.
Customer did not leave a comment.Marcia B.
Customer did not leave a comment.Margaret S.
Nothing. Great staff.Robert K.
Customer did not leave a comment.Kyle S.
Don't like that I lost the key you can help me get the log off. I had to find somebody to get the lock off and then they have like damage the door on the storage unit when I never touch that just a lot.JANAYA N. | Overall Experience
Easy online pick up and drop off. Good pricing. Clean equipment.Bobbi Jo S.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.michael m. | First Impressions
Customer did not leave a comment.Nancy J.
Everything was fine, but the steering on this van was extremely loose.kevin H.
Customer did not leave a comment.bruce s. | Overall Experience
The cab of the truck smelled like cigar smoke. The lady at the pickup location was very unfriendly.Brenda S.
Customer did not leave a comment.Robert W.
get better gas mileageJohn M.
Customer did not leave a comment.Valarie A.
Jessie, the girl who helped us when we picked up the trailer was fantastic; efficient & kind.Abbe H.
Customer did not leave a comment.Megan W. | First Impressions
I'm very happy with my experience on Tuesday evening. The young man was very helpful and accommodating! I will be back!Amy C.
Everything was great! The employees were nice and had me in and out with no problems! This is a very nice facility and will use again if ever needed. Thank you!Christina F.
Customer did not leave a comment.Judith A.
Second time I used this business. Excellent service with pleasant workers. I will only use this location for my U-haul needs.Leonard U.
Customer did not leave a comment.Edwin L.
Very satisfied with my experience! Great on-site team!Jacqueline S. | First Impressions
Customer did not leave a comment.Larry P.
Customer did not leave a comment.jocelyn K. | Overall Experience
Customer did not leave a comment.Cheryl S.
The Lower Burrell store , run by Manager Dana and her son Tyler is a great Uhaul site!! You should be very happy that you have good friendly, knowledgeable, hardworking, Managers , that are great representatives , of a well known rental equipment company!!Allen Keith H.
The Location was convenient to our home, the staff was courteous, knowledgeable, & friendly, and the rental truck was ready at the scheduled time.Louis B.
Customer did not leave a comment.Kent H.
Inside of vehicle was dusty and engine pinged badly. Service by employees was very good.Charles w Y.
Always a pleasure dealing with the folks in Lower Burrell. Friendly, knowledgeable and engaging. Manager is awesome.Joseph M.
When you reserve a truck online it should tell you right then where exactly you will be picking your vehicle up at, not the preferred site. If the place of pick up has to be changed you should call the customer and tell them, not by a text message, I tried calling twice when I got the text on 2 different days and was on hold for a half an hour both days without anyone answering the phone. You might have time to wait on hold all day, but I don't. When you drop off the vehicle you should be able to drop it off anywhere and not a specific site, I had to pay for extra miles because I could not drop off near my house. This whole experience was just ridiculous and will never use this company for anything ever again and would not suggest it to anyone either. Your customer service of how to work with a customer is non existent.Stephen P.
Customer did not leave a comment.LARRY M.
My only comment would be to have another employee there to wait on customers if there becomes a line. There were four people behind me, and with an extra employee, they would get through they are transactions faster.WENDY E. | First Impressions
Customer did not leave a comment.john B.
Customer did not leave a comment.DAVID J.
Beyond the fact of charging more than I was supposed to for my shed and told that I had a bigger one and it wasn't the amount you're supposed to be and I got all these late charges it was ridiculous it was an auto pay so how do I get late fees and they're they're not helpful at all there's only one woman in there that does is nice the rest are just they don't even want to be there at atude I would never go back thereDawn J. | Overall Experience
Customer did not leave a comment.John K.
Staff was not at counter to checkout at scheduled pick up time. Waited 15+ minutes. The after hours return process was unexpected. The app and steps to complete after a long day of moving was just annoying.john P.
Excellent service! Staff is super friendly.greg Q.
Customer did not leave a comment.michelle r. | Overall Experience
I rented a trailer on June 3 at approximately 10:00 AM at the Lorton, VA facility. I returned that trailer at Lower Burrell, PA at approximately 7:50 PM on June 4. That was far in advance of my return date/time of 10:00 AM on June 6. I was told that I would receive my receipt via email, and upon returning hone to VA I found that the Lower Burrell facility opted to not process the trailer return in with the system until almost 11:00 on June 5., and that I have been charged foe an extra day. Bottom line, this is fraud that I request be investigated to correct this overcharge. This is my second rental in approximately a month. U-Haul was unable to fulfill my first contract from the Woodbridge, VA facility, and as a result I was supposed to receive a $50 credit for. When that fell through I rented a two way rental from the Lorton facility, and U-Haul has yet to fulfill that $50 credit from the contract it was unable to fulfill. This makes over $80 now that U-Haul has overcharged me. I have 2 more trailer rentals scheduled and am starting to have serious integrity concerns with the company!MICHAELCHARLES D.
Customer did not leave a comment.Michael S.
The woman that checked us in was amazing. Showed us other rental items. Good experienceDonald W.
Truck was pretty beat but I think that's expected for a vehicle of that class with over 120k miles. I don't think the gas price was fair though but that's not due to the location. $13.50 for less than a 1/4?JOEL K.
This place was spotless. The people were excellent to deal with and very helpful. I would highly recommend to anybodykim c. | Overall Experience
Customer did not leave a comment.jay S.
Customer did not leave a comment.SALLY B.
Customer did not leave a comment.Domenico T.
The lady Sunday 5/30 that was working today was greatSUZANNE V.
Customer did not leave a comment.Clifton K.
Very clean, pleasant facility. The staff is friendly and very efficient. It is obvious that rentals are what they do, not a side gig that has a few trucks sitting on the lot of their main businessRegis K.
Customer did not leave a comment.Aaron T.
Customer did not leave a comment.Erin B.
The store Manager was Awesome! Great Service!William M.
Customer did not leave a comment.Neil C.
They are doing just fine .... Corporate ought to know , what a good job Dana and crew are doing! They have even this spring added a propane tank , for refills!!!allen H.
Customer did not leave a comment.Thomas E.
None. General manager, Dana, was very efficient and pleasant.Leonard U.
Hello , i would say , Mgr Dana Cassella is doing everything right already !!! This is a beautiful store , lots of equipment , lots of accessories on stock , if you need them, such as hitches , boxes , straps, packing , you name it , Dana has it !! Plus a beautiful storage area with lots of units , indoors...The folks here are always professional , quick service, and I especially like how you can return a piece of equipment after hours using the App. The lot is huge and lots of markings , stop sign , to ensure you are safe when walking around. I think this store and Mgr Dana and her crew deserve recognition for their hard work. The guys are always busy , friendly and take good care of equipment !! God Bless, keithAllen H.
Customer did not leave a comment.Becky S. | First Impressions
Considering this was an old deot store from over 40 yrs ago, I was surprised that the FLOORS were NOT replaced. Original Montgomery Wards flooring from the 1970s is what is there. The cracked and stained floors should’ve been replaced especially after 40+ years. Plus it is also a business deduction! P.S Great manager! She was very helpful and nice!!Donna D. | First Impressions
Customer did not leave a comment.JAMES L.
No improvements needed. Staff friendly and helpful.LUCAS F.
Customer did not leave a comment.Michael K. | First Impressions
Customer did not leave a comment.PAUL R.
Customer did not leave a comment.Liane C. | Online Move In
Customer did not leave a comment.Dana L C. | Online Move In
Customer did not leave a comment.Ronald G.
Customer did not leave a comment.Rebecca Y.
Customer did not leave a comment.Bobby S.
Great experience and helpful staffKristofer P.
Customer did not leave a comment.rob B.
Simple and easy. Employee very nice !Michael W.
You are doing a great job just ask them if they need blankets etcKimberly H.
Customer did not leave a comment.James S.
Customer did not leave a comment.DON G.
Nothing. Everyone is very nice and they accommodated me with everything i needed. Will always use this location..Traci Z.
Customer did not leave a comment.MARK V.
Customer did not leave a comment.Sean B.
Picking up: took forever with only 2 people handling the desk, getting vehicles and supplies. When I arrived to return the u-haul there was nobody at the desk. I waited for 10mins to return the keys. A maintenance guy came to the desk (no mask) asked what I needed, I told him I was returning. He questioned me about where the vehicle was several times, finally took my keys, threw them on the desk and walked away. Not a very good at customer service.Amy S.
Customer did not leave a comment.Jocelyn T. | First Impressions
Everything went smoothly and I’ll be back to move again.Kevin S. | First Impressions
Just keep doing what you are doing.Wayne K.
Equipment was not ready. Tail lights were not operational therefore I had to go to different location and get another car tow dolly. I lost about 2 hours and was not happy about it. Employee did not offer anything to compensate me for my inconvenience. Also one of the two employees at the other location was rude and not customer friendly. Definitely needs some retraining on public relations. I hope I never have to deal with him again.Adis H.
Easy to reserve, great customer service, CHEEP!!$$$$ love u-haulAndrew L.
The agent was fantastic - she was very busy and by herself, but maintained her composure. Great transaction.DAVID B.
Excellent facility,just need more outside storage that you can drive up to and unload for alot of items still rate facility a 10JEROME W. | First Impressions
Customer did not leave a comment.Cameron N.
Customer did not leave a comment.Kent H.
Customer did not leave a comment.Jonathan W.
Customer did not leave a comment.Thomas B.
The staff was great and the truck I had was very clean. The only complaint I have is the truck I had was older and had NO AIR CONDITIONING!!. It also had a wandering issue at highway speed. It also had a whee hop issue. Possibly needs tires balanced and or front end alignment.DANIEL J.
Customer service is terrible I pulled in parking lot to return truck employee pulls up behind me and just starts blowing the horn repeatedly she was so close to trick in a van I couldn't even see here out of mirrors on truck then after I Dina get out of truck and kinda angrily asked what she just sits there and asks if I can pull the truck into the next lane the. When my wife walked in to return truck your employee thought being rude and taking shit on your customer and then was rude to her the manager apologized for her your employee actionsEdward E.
Patricia was so incredibly helpful and pleasant to work with! She really made everything easy for us. Such a great experience!!Austin K.
Customer did not leave a comment.Nicholas P.
Customer did not leave a comment.Mary W.
Customer did not leave a comment.Chris R.
The Passenger Mirror Needs To Be More Adjustable I Had A Hard Time Setting It To A Good Position...William K.
Customer did not leave a comment.Christopher G.
Customer did not leave a comment.Jason D.
Charged me to much for insurance. I only paid for the lower tier.jordan G.
Customer did not leave a comment.Nicholas T.
Customer did not leave a comment.Matthew S. | First Impressions
Customer did not leave a comment.Lisa K. | Overall Experience
Was suppose to be ready at 2:30 and I think we didn’t leave out of there til 3:40 can check photo. (Which made me loose 100.00 that I already paid for moving help at 3:00. Then they had no idea about my online reservation. Needed a dolly but they didn’t ask which one and they gave me the utility one I needed the one for appliances. So got charged two days for a uhaul because they made me late. Then charged two days for the dolly that couldn’t be used. Oh let’s not forget I reserved a storage building as well. Which they didn’t have ready to go. And the card to access building didn’t work lol And all the info I did online I had to re do at the facility with these stupid women who seemed incapable of doing their jobs with their masks falling down their nose constantly during a pandemic.Ashley J. | Online Move In
Customer did not leave a comment.Lori N. | Overall Experience
The staff are very helpful. The first month free is a nice perk. My only complaint is that I couldn't access my storage units after 10 pm.Terry M. | Overall Experience
Felt safe with my household goods they could use more flat carts 2 is not enough and the mattress now do not fit on those carts other than that everything was very goodlinda h. | Overall Experience
Customer did not leave a comment.Alecia G. | Overall Experience
Customer did not leave a comment.Jessika S. | First Impressions
Dana and Tyler were especially helpful throughout our 4 month rentals. I really appreciated their dedication and their friendly faces too!!Steve O. | Overall Experience
Customer did not leave a comment.SARA C. | Overall Experience
Customer did not leave a comment.Terri M. | First Impressions
Customer did not leave a comment.Charles J. | Overall Experience
I rented a storage unit and I worked with Emily. Emily was great. She was very helpful and explained all of the terms and conditions. I was happy to do business with her.joe z. | First Impressions
It was nice to get 30 day free storagetheresa b. | Overall Experience
Customer did not leave a comment.Nancy R. | Overall Experience
AmazingCrystal K. | Online Move In
Customer did not leave a comment.jason p. | Overall Experience
Dana is an excellent manager and provides outstanding customer service!!!!Kris B. | First Impressions
Great experiencecolleen t. | First Impressions
The man who worked after Jodi left was a complete nightmare to work with. I turned the trailer in at 4:45. The guy said we're all good. He never said I had to do anything with the bill so I figured they would charge my card on file and we were done. We were unpacking our truck in the garage bay area and suddenly he tells me at 7:40 that we had to have the truck out of the bay by 7:50. There was no way possible to get it done in 10 minutes. My daughter had a severe leg injury and my back has been broken twice so I don't move fast. He promised us a lock earlier and when I asked him about it he said he would bring it once we cleared out the bay. We got it out and then he told my daughter that he wasn't going to give her a lock because we had an unpaid balance on the trailer. Then he said you get a month free storage with a lock. He also lied by telling my daughter that her swipe card key wouldn't work and she had to have the door propped open with a wooden board. That left us in danger of someone walking in off the street and doing God knows what to us. We tried the key with one of us outside and one of us inside and it worked perfectly. So he lied about that and put us in danger by telling us to not secure the building. Additionally I told him that he should have told us way ahead of time that we only had till 8pm in the garage bay and he should have told us that we had to be out. He said repeatedly that it was not his responsibility and that she told me that it was closed at 8pm. We tried to get him to call her to straighten it out and he said she was in bed sleeping. When I came outside to see him he was on the phone with her no doubt complaining about us. I was trying to explain everything to her and she was very exasperated and when I tried to tell her what he was doing she said she didn't want to argue and was very dismissive. He denied saying that he told me it wasn't his job to explain about the hours and he lied about that denying he said it. He also told my daughter that I said I would come down and straighten out the balance for the trailer. I never said that because he said we're all good when I turned the trailer in and I figured anything on the balance would be put on my card. So he lied about that too. Lie 1. He promised to give us a lock and bring it to our unit. Lie 2. He said he would give us the lock once we were out of the garage bay. And that was very poor customer service because he acted like he was going to withhold the lock until we got our stuff out. It was very manipulative and deceitful because once we got our stuff out he still refused to give it to us. It was a lie to get us to get our stuff moved quickly and he never intended to give us a lock. 3. He lied about telling us that we had to remove everything. He only said the truck had to be out, not our stuff. 4. He lied about the door needing wood to prop it open and telling my daughter that the key card wouldn't work. 5. He lied about calling his manager saying he would not do it, she was asleep, then turned around and called her to complain about us. 6. He lied about what he said to me over and over again, that it wasn't his job or responsibility to let us know what time the garage bay closed. I told his manager what he said and he said, "I didn't say that. " yes, he did. So 6 outright lies in the course of just over a half an hour. This is someone who is 100% untrustworthy to do anything in this store. Also, Dana the manager wanted us to leave our belongings in a storage space without a lock to protect it. We left at just after 9:15 pm or so. Thhat meant our storage space would be unlocked for 45 minutes while someone had access. The access opens at 5am and the manager doesn't get in till 7am. So for an additional 2 hours our stuff would be completely unsecured. Lastly, Dana's requirement that the lock had to be "silver" was nowhere in any uhaul rules. It was insane to make that a requirement. I called uhaul management and told them what she said and they said there is no such requirement. This is by far the worst uhaul experience I've ever had. And I've had some bad ones but to be lied to repeatedly, to have a manager suggest we leave our belongings unsecured for over 2 hours, and to be told she doesn't want to argue when we're trying to bring up problems caused by her employee was very unprofessional. It has been a horrible experience and Dana's apology for not telling me about the bay closing at 8pm is not enough to undo the horrible treatment we got.ELIZABETH F. | First Impressions
Customer did not leave a comment.Thomas H. | First Impressions
Extremely clean and fantastic accessdarlene g. | First Impressions
Love the staff.... very friendly and accommodating.darlene g. | Overall Experience
Customer did not leave a comment.Rachelle E. | First Impressions
Your main phone center has absolutely no idea, I mean no clue on the operations of the satellite locations. The phone center makes appointments that the office cannot keep. The office and the phone center do not share the same schedule. My 7:00 AM appointment that was made by the phone center did not exist on the stores schedule. Uhaul has a real problem that's clearly under the radar. This is a huge flaw and needs investigated. The left hand has no idea what the right hand is doing.charles a. | First Impressions
Robert was extremely helpful in showing us how to access the facility and our space he is a great asset to your team.William H. | First Impressions
Pleasure to do business with the manager DanaDennis S. | First Impressions
Customer did not leave a comment.Kelly Z. | Online Move In
Customer did not leave a comment.David H. | First Impressions
Customer did not leave a comment.kathleen s. | First Impressions
Dana was especially helpful and courteous!!Steve O. | First Impressions
Customer did not leave a comment.Sandra L. | Overall Experience
Dana was very helpful and friendly in getting storage all set up under a stressful time. Was very grateful for the easy and fast set up. Jessie also help answering questions and helping with the pick up of the truck. Thank you both for all your help in making this move smoother. The staff there is wonderfuljocelyn K. | First Impressions
The only concern was we needed to access the large area for loading and was originally told it would be available til 7. We arrived at 5:50pm and gentleman came and told us he was locking the door in 5 mins and had to use small door which wouldnt work for us because we had large furniture to load. Asked for at least 15 mins but we had to come back next day.CYNTHIA J. | Overall Experience
Thank youcharles g. | First Impressions
Customer did not leave a comment.Timothy W. | Overall Experience
Dana the manager at the lower Burrell site is awesome. Excellent customer service skills!!!Kris B. | First Impressions
The young lady that took care of my daughter and I was very professional and caringlisa z. | First Impressions
The staff was extremely helpfulJOHN B. | Overall Experience
Very helpful and friendly to deal with.JOHN B. | First Impressions
I was with your employee to emptying the storage Around 11.1.2019 when lock was removed. Several Responses to notices for another rent payment went unanswered Until the one on 25th.sissie p. | Overall Experience
Great place to keep your stuff! The staff is helpful for the most part! I would recommend storing your stuff here!tara j. | Overall Experience
Very happy with the storage facility. Clean and well maintained. Loading dock access is a life saver.Ronald W. | Overall Experience
Great staff and facilities!John K. | Overall Experience
Place is a good addition to lower burrellSteven A. | Overall Experience
prompt service, staff was considerate to my rental needs. will be back for future rental needsJOE M. | First Impressions
Staff was the best part. They were always friendly and helpful. If I ever need a storage unit again, I will definitely be back.Joshua S. | Overall Experience
Allot easier then I expectedcharles p. | First Impressions
XxxxxxMichael B. | Overall Experience
For a new facility I highly recommend them they are all working to make sure they for fill all of the clients needs. I think U-Haul management has made a great selection in employees.Bill F. | First Impressions
Agent Parricia needs retrained transaction took forever because she did not know how to use computer software. Had to resign multiple times and she had to call someone for instructions,robert w. | First Impressions
Professional, courteousredeemed e. | First Impressions
Staff was extremely helpful and units are extremely clean!Ashley G. | First Impressions
Judith Grzybek was required to reissue a contract for me that was originally reserved by phone receptionist. Her performance was exemplary and plaudits to her. Thank you!dave c. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!