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Larry SCustomer Reviews for U-Haul Moving & Storage of Lower Greenville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent Experience.
sam eHelpful and accommodating with time extensions.
Edward YGreat service!
Karen BSelf pick-up process was tedious and didn't work...had to work with a live agent instead
Tralandria MQuick and Efficient
Sanford DThe pickup process was not great in practice. The truck indicated on the app was there but they didn’t have the key. The got me another key for another truck but didn’t tell me that I had to respond to a new text message to restart the pickup process. Took over a half hour from arrival to departure
Francisco TStaff goes above and beyond to help make our life more convenient. Super friendly. Very knowledgeable. 10/10 would recommend this location again just for the staff
Brandon C | First ImpressionsGreat experience in turning in the equipment at this Dallas, TX location.
William BPick up site was excellent.
Kenneth FGood
hassan kGreenville Ave U-Haul has an amazing staff that genuinely cares about their customers. Everything bad that could have happened during my move did and the location was gracious, kind, and went above and beyond to help me.
SHERI F | Overall ExperienceThe opportunity to allow a great group to partnership in my moving needs as proved to an asset.
MICHAEL RThis location has always done a great job. They get you in and out quickly and are very helpful. I’ve used them about 7 times for local and long distance rentals and have never had a problem.
Laurie MTodd is so helpful and patient. Give him a raise.
ROBIN KThe truck was old but ran good. The drivers side door would not close properly without slamming it hard. Should be fixed or taken out of service. All else was good. Even though they were working with two other customers that were taking longer, they were able to assist me. I appreciated the effort. Picking up the truck and dropping it off went smoothly.
Michael WManager ( THE BEST IN TEXAS!!!LOVE HIM!!!!
Yolanda TRecently rented a trailer. Very easy to get in and out at this location. The staff is friendly , polite and helpful. Thank you.
Rafael RWork on your trucks. Brake pedal shakes so hard when you press down on it. It legit sounds like it’s falling apart while driving. Maintenance on trucks will do a lot
Briana CIT's a very small location there is like 2 parking spots if you are a customer. One way in and one way out of the location. If rentals are being dropped off you get blocked in and have to exit the enter drive -way. I'm not sure if this is a safe way of operating in such a small space for large truck rentals. The plus the location. It's in a great location but I think they definitely need a larger lot.
BARBARA SYou guys are awesome and great
Erica RGood equipment. Did not communicate how to remove and reconnect the unit.
John RNot a thing. The staff was extremely helpful and very friendly. I have rented from this location before and have always been satisfied with the service and knowledge.
Gregory KI specifically asked if the front of my brand new car would be damaged being loaded onto the tow flat bed. When they secured the tire wraps the pressure pulled the car down and punctured my front right rubber skid plate.
Chad GStaff were efficient and helpful.
Martin MEveryone was extremely helpful with picking up and dropping off. Made it very seamless and was extremely happy with the location
Evan FAgain, the computer system was down, so we weren't able to complete the return while I was there. However, the staff went above and beyond to make it as painless a possible. Since they had everything needed from me and since I live about 5 minutes away, I told them to just complete what they needed to when the computer system came back up, and call me if they needed me to come back. Again, as in Lewisville, it was not the location's fault (I have used them before and continue to return), but a problem with U-Haul's computer system.
Ralph RI liked the ease of the reservation, check out, and check-in process. Staff was friendly and easy going. However I thought I was charged unneccesary fuel charges. I have proof that fuel was replenished before the van was returned. Granted the charge was only $6.50 because we did not go far but yet...
JoAnn DNot thing
Willie II received excellent customer service from Savannah! Very polite & professional. There is nothing that the store needs to expand upon. I received quick & professional service
maggie jNot enough space to move belongings to be able to fit in the Storage. The hallways are way too small. Was not able to maneuver to put my couch in the storage unit because there was not enough space in the hallway and everything was cluttered and dusty. Trucks were also in the way
Krystal M | First ImpressionsFront desk was very helpful.
Andrew AAlways easy to check in and return. Great staff at this location.
FOWZIYYAH MThe customer service here was amazing! Everyone was knowledgeable and extremely helpful. Definitely recommend to future movers!
Jasmine BClean the windows on the inside. Replace the tire sensor that says I have a flat tire.
Alan RIt was a great experience, the staff is very helpful and friendly
Gilbert BThese guys were amazing. We had a misshap happen with our movers and they let us leave our uhaul truck there over night.
Laura JStaff was very helpful, attentive and friendly! Thanks! Very smooth transaction all the way
ANTONIO GMoving pads were unavailable for rent and I was not made aware of this until the morning of my move when I was picking the truck up. Of course, they were still available for purchase. Additionally, I called U-Haul twice during my rental hoping to speak to someone and I could not get through automated prompts within a 5 minute effort (literally) to speak to a human being. Extremely disappointing experience all around.
Reid KNone
Joseph MGreat customer service App was easy
Laura PThey are the best, that team deserve raise please
Arash MThe fuel was listed at 3/4 of a tank, but it was actually a little under that. In the past I was told not to worry about it and was not charged. This time, the drop off location charged me for gas even though I returned it with a little under 3/4 of a tank. There should be a little tolerance allowed or more accuracy in reporting starting fuel.
Frank TWhen I picked up the truck it didn't have any gas in it. They said there would be a quarter of a tank. I had to start my trip by getting fuel. They were also busy that day, so it took a sometime to get the truck. I reserved the truck for 4 hours. They went by my reservation time not by the time I actually got the vehicle. I did not think that was fair because I was there before my appt. Probably, will not go back.
Michael FThe girl on check out was really rude but the guy came to our rescue and was promptly and was really nice
Nina MI rented a van, and had to return it less than 24 hours later due to the oil light coming alerts coming on, and was told I had to make sure it was full on gas (I'd driven 15 miles total at that time). I was doing the company a favor, and it's inconvenient to ask a customer to do this. Then Van 2 they tried to give me was gross with I don't know what all over the inside (it was not mopped as they said). So this whole process put me behind when if the van would have been checked before I got it this wouldn't have been an issue. Just a pain of a customer experience.
Jericho GYou don't need approval every thing was great.
Gerry CAnthony at this location was great. The system you have for filling up gas after, however, is not. The tank was not full when I picked it up but still filled the gas tank until it hit the full line. When Anthony checked it on his little scanner it read that it wasn't a full tank. How am I supposed to know that if I do not have the gadget the employees have? All I can see if the line that says full, and that is what I filled it too. I paid the extra fee but now I have to complain and go an unnecessary extra step to get it back because the "full" line isn't enough.
Harley EAnthony and his staff are always eager to help. I don't live close to this location but I return for the exemplary customer service. Thank you
Ricardo M👍🏼👍🏼
MARLEY WThe Manager is outstanding, the facility is very good, his staff is helpful as well! A+
SCOTT C | Overall ExperienceThis is the best location in Dallas Texas. The staff is super polite, professional, and goes out of there way to be helpful. I had this storage unit for over a year and my experience was awesome from day one till my move out date on 9/9/23. I will recommend this place if I know someone needs storage and I would use them again if need at same location 1616 Greenville Ave, Dallas Texas
Athena H | Overall ExperienceThe hours to access the storage unit is not optimal but Uhaul makes up for that with their amazing staff!!! Anthony Blankenship rocks!!!!
GOLDIA M | First ImpressionsThe website caused me some payment problems. It can be a little glitchy. I moved out this week due to the continuing, increases in storage fees. Keeping my treasures was no longer worth the cost. The staff was always helpful.
stephan p | Overall ExperienceGreat service.
juane d | First ImpressionsStaff was very friendly and helpful.
Wanda A | Overall ExperienceI called on Sunday A.M. to make a reservation for a van and storage. I received the reservation and when to church. I came back from church and wnet to the Greenville location to get van and storage to use between the hours of 1:00 P.M. and 5:00 P.M. No, the man at the desk took one hour to complet the transaction. Not one time during the one hour did he tell me, "Oh by the way, this storage is on the fourth floor." I took van at now 3:30 P.M. and went to my garage to load over 60 one gallon cans and at least 4 Five gallon drums of paints. I came back to the Greenville location at around 3:45 P.M. and then I was told by the attendant outside that the storage was on the fourth floor. I had to take the cans of paint an place them at my home on the front porch and sidewalk because of the hour of the day, now 4:00 P.M. I am seventy-two and cannot load these items upstairs which is what I was directed to do. When I complained inside, one of the men remarked, "Well, if you had been nice about this, we would have helped you." I believe that you have a business run by fools. My $19.95 van rental cost me almost $90.00 with all your charges of fraud and fees. I will never use your company again. I will never fail to discourage others from using your crazy and fradulent business.
CHERYL H | Overall ExperienceI had a terrible experience.. This was a waste of my time and money and it was misersble.
CHERYL H | First ImpressionsThis location is great. All of the staff are amazing, friendly, and knowledgeable. They go out of their way to make sure you have everything you need and are incredibly accommodating. This particular storage unit is great because you have to go through the office to access it so it is incredibly safe. I was on the bottom level so even in the 100 degree Texas summer my items were still nice and cool. I would 100% recommended.
CHRISTA L | Overall ExperienceDealing with, Mr. Ryan A. Dressler, GM was easy and a pleasure. Mr. Dressler made me feel like part of the U-Haul family, ever so comfortable and he was especially accommodating to the difficulties I was having. Mr. Dressler walked me into resolving and he was especially easy to talk with. Mr. Dressler should hold seminars with other U-Haul managers on how to address customers... especially some other's I have had the displeasure to deal with...
Virginia P | Overall ExperienceAbsolutely satisfied
daniel d | Overall ExperienceEveryone was extremely helpful!!
CHASIDY C | First ImpressionsA pleasure to deal with! Great service!
Gary S | Overall ExperienceWade made sure that we were comfortable and that everything fit in the storage the storage facility was clean the staff is amazing and helpful
Lashawanda P | Overall ExperienceIt was amazing they helped so much they backed in my trailer and assisted with unloading the trailer
Lashawanda P | First ImpressionsI was told that I would be getting a credit for the month of May (I closed my account on 5/2) and never received the credit. Horrible customer service. I will never rent from a Uhaul storage facility ever again.
sarah c | Overall ExperienceThe crew at U-Haul are excellent!
Jessie S | Overall ExperienceGreat staff
Jennifer t | First ImpressionsThe guys at the station were awesome. They helped me get close to the storage unit and park the trailer in a very beneficial location for easy access. They were professional and friendly! Best service
Jessie S | First ImpressionsThe young ladies that are working there were very helpful to me as a matter of fact more helpful than most men that have worked there and they work alot of other duties very friendly rent too high!!!!
manuela p | Overall ExperienceStaff is great; facility is shoddy.
Mauri Q | Overall ExperienceEveryone at this facility was great! Specially Edgar(he made me and my family feel welcome to Dallas Texas!) Anthony also went out of his way to make sure we were completely satisfied! Kudos!
VOVVY L | Overall ExperienceEdgar does an awesome job. Very knowledgeable and hard worker.
Arthur h | Overall ExperienceGood
Jagadish M | Overall ExperiencePeople working the counter were friendly and helpful.
James W | Overall ExperienceGreat experience in both picking up the U-Box and dropping off.
Stephen W | Overall ExperienceGreat !
Quiera B | Overall ExperienceI’ve never left a negative feedback. U-Box arrived early but I received no call/email. When I called I was placed on hold for an hr and transferred back and forth. Not pleased with our experience.
Teri h | Overall Experience