Customer Reviews for U-Haul Moving & Storage of Lynwood

3,168 reviews

11716 Long Beach Bl   Lynwood, CA 90262
(South of 105fwy)

(310) 637-9395

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(310) 637-9395

11716 Long Beach Bl
Lynwood, CA 90262
(South of 105fwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LUIS P. 
Rating:
5.0

Customer did not leave a comment.

FELICIA D. 
Rating:
5.0

Customer did not leave a comment.

ZAYRA M. 
Rating:
5.0

Customer did not leave a comment.

LASHUNDRA B. 
Rating:
4.0

Customer did not leave a comment.

ALEJANDRO C. 
Rating:
1.0

I've been renting trucks from uhaul for the last fifty years or so. This was the worse experience I've ever had. Staff late, rude, and very unprofessional.

Angelo D. 
Rating:
3.0

Only issue was trying to get stuff upstairs no elevator

Robert H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANA H. 
Rating:
3.0

Wait time better customer service., I needed assistance once I had the truck because the gas level being incorrect however everyone was to busy to assist, which cost me money when I returned. They also advised return location was open until 3:00 pm however it was a posted holiday for the facility

MONICA D. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
5.0

Manager very nice

TUTI N. 
Rating:
5.0

Customer did not leave a comment.

Nelson G. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA M. 
Rating:
5.0

Customer did not leave a comment.

WADE W. 
Rating:
2.0

Add another person to the schedule . When I came in there was only one person checking in people

Jose M. 
Rating:
3.0

The cashier was extremely unfriendly. Didn't even tell us how to find the vehicle we rented.

MOSAD A. 
Rating:
5.0

Customer did not leave a comment.

Amber P.  |  Online Move In 
Rating:
4.0

I think the the whole gasoline experience needs to be changed. I returned the vehicle the same amount of gasoline I was charged and I was still charged extra.

SUSANA M. 
Rating:
5.0

Carlos Marchelli at the Lynwood, CA location on Long Beach Blvd, is above & beyond call. Very attentive, & professional. He get's you in out, at record time.

William B. 
Rating:
3.0

Check it out the truck and equipment was a good service but returning the lady didn't great me it was a line she didn't tell me or the other she apologized for the wait or somebody will be right with us and they didn't ask if I rented cash or card just assumed and told me my deposit will be returned I had to tell them I paid cash along with other issues not sure if I'll return there just because of the drop off experience

Felica W. 
Rating:
2.0

$19.99 per day, final bill $195 with 65 miles traveled for one day. Arrived 5 minutes after close and paid dearly for fees and extras, worse I ha e ever seen. You are supposed to check out yourself, which I tried with 2 different phones. But each time it would hang up on the location verification, seems to me by design. The final bill had $30 fuel charge (acceptable), $30 fuel service charge (unacceptable), $20 no-self check-in charge (unacceptable), $20 extra day charge (unacceptable). Don't rent trucks often so feel like I got scammed. Hope this helps others.

SANJIV S. 
Rating:
2.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

Absolutely nothing good salesman,,, great service thank you.

LIDIA O. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE C.  |  Overall Experience 
Rating:
4.0

Im wondering if they did the refund of the first charge when I took the vehicle because I didnt receive a receipt of the refund

Elizabeth A. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH G. 
Rating:
5.0

Give Eugene a raise.

EUGENE J. 
Rating:
4.0

Customer did not leave a comment.

ABEL C. 
Rating:
4.0

Customer did not leave a comment.

RICKHAJA H. 
Rating:
5.0

Very professional and get here bye

MANUEL B. 
Rating:
1.0

The first vehicle that I was given after check in did not have a battery. The second truck I was given had 0 miles of fuel.

Freddy C. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL R. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

The wait time was long . I had to go way out of my way to get a truck the whole process and getting back to my place took 3 hrs ! Way way too long and I was late for my movers !

Natalie H. 
Rating:
5.0

Customer did not leave a comment.

GEORGIA F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
2.0

Check in staff left me waiting for a small ancillary purchase instead of rushing me out. Yard staff attempted to send me with a trailer with a failed wheel bearing and collision damage. Replacement trailer had a dislodged light we fixed with tape (acceptable). Locals harassed the very nice young Latino man that pulled the trailer for me. Location needs customer service and upsell training, improved security and better budget for equipment maintenance.

JOHN G. 
Rating:
3.0

Why when I returned it two days early I wasn't reimbursed for days not used?

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

OMAR C. 
Rating:
5.0

Great service

LUIZ M. 
Rating:
3.0

Customer did not leave a comment.

Megan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNESTO A. 
Rating:
4.0

Customer did not leave a comment.

LATONYA W. 
Rating:
1.0

Very POOR customer service

SHONTINA D. 
Rating:
5.0

Customer did not leave a comment.

ROBELIO G. 
Rating:
1.0

Customer did not leave a comment.

JACLYN G. 
Rating:
5.0

Customer did not leave a comment.

THEODORE T. 
Rating:
4.0

None

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
1.0

Customer did not leave a comment.

BRENDA V. 
Rating:
4.0

Customer did not leave a comment.

EVERARDO G. 
Rating:
5.0

Customer did not leave a comment.

MESHAY D. 
Rating:
3.0

PICKUP EXPERIENCE: We reserved a 7am pickup, but the store was closed when we arrived at 7am. The store employee didn't even arrive to the store to open it until around 730am. This was a large disruption to a tight schedule we had planned for the day. Additionally, I had stopped by the store prior to our reservation date to confirm they could accept cash as payment. The manager said yes. But when we came to pickup, we were told no, it must be on a card. This was also extremely frustrating when I spent the time to plan ahead and was assured of something that turned out to not be true or someone had given misinformation. DROP OFF EXPERIENCE: Easy and staff was very helpful and friendly.

Cody R. 
Rating:
5.0

Very helpful friendly service, efficient. Enjoyed my first experience ever renting a UHaul truck. Very pleasant.

ROBIN S. 
Rating:
3.0

The truck itself was in bad shape. The alignment was bad, when the steering wheel are straight, it pulls right. When acceleration over 50 on freeway, it shakes.

JOSE C. 
Rating:
1.0

I got charged for things like pads and dilly which was not even included!!!! Going tomorrow to talk to a manager!!!! Checking my other receipt that I didn't check from my last rental.... Worst and laziest customer service ever!!!!

LAURA D. 
Rating:
4.0

Hello as very happy with this Location they had a few to chose from

DANNY M. 
Rating:
4.0

Very helpful

ARY U. 
Rating:
3.0

Customer service take too long

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

GLEN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer service was very professional, I will come back again!

ANDREW S. 
Rating:
4.0

Customer did not leave a comment.

ALANISS ALEJANDR Z. 
Rating:
3.0

Customer did not leave a comment.

YESICA Y. 
Rating:
3.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Staff that checked me in was super helpful and kind! Appreciate him!

Nike K.  |  First Impressions 
Rating:
5.0

Staff were more than helpful and kind.

Nike K. 
Rating:
2.0

Customer did not leave a comment.

DAMON B. 
Rating:
5.0

Customer did not leave a comment.

OMAR A. 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

The people answering the 800 number were a bit blunt and rude at times, but got the job done. Just think a little customer service tone of voice goes a long way. This is not about this location but the people who answer your corporate line.

Juan M. 
Rating:
2.0

Customer did not leave a comment.

SHAWENTI S. 
Rating:
5.0

Customer did not leave a comment.

VIVEEN F. 
Rating:
1.0

Customer did not leave a comment.

LAURA D. 
Rating:
2.0

The staff are all courteous and professional. But there are not enough of them. The wait in line was over 30 minutes. There was a long line of customers and only one person behind the counter.

Kevin R. 
Rating:
1.0

This location needs to have more employees in the store helping customers. They also need some training. The associate by the name of Brittanie Olivas is extremely rude and needs some type of training. We were in like 30 minutes before our reservation and when we expressed how dissatisfied we were that we were waiting so long and another customer did as well, she decided to look at me and say "Oh you're complaining isn't going to change anything." Extremely rude and unacceptable. You don't talk to paying customers that way. She had a horrible attitude the rest of our interaction. She gave us our keys and said you can find your truck outside. She didn't tell us where to go, or even come out to inspect the truck. A couple of the representatives inside were also walking around with no masks. When we returned the truck one of the employees was under the influence of something and smelled like marijuana. This definitely needs to be addressed as I'm sure this isn't the image that Uhaul wants out about them as a company or brand.

ALEXANDER R. 
Rating:
5.0

Customer did not leave a comment.

Weston T. 
Rating:
1.0

This location is understaffed and/or lacks adequate management. Every time I've been here, the line is long and moves slow. This is my 4th visit. Average wait time is 50 minutes.

Kevin R. 
Rating:
5.0

Jesse gave great customer service

OMAR S. 
Rating:
5.0

Customer did not leave a comment.

GLEN C. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS G. 
Rating:
1.0

Always have equipment/trucks available for those customers who request a rental. Stop lying to customers by telling them that a specific truck is available when the previous customer hasn't even returned their equipment

HECTOR Z. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Nothing right now

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R.  |  First Impressions 
Rating:
1.0

Your Lynwood, California yard customer service was the worst I've experienced if you have quality control you need to send someone there just terrible.

DEIDRA H. 
Rating:
4.0

Customer did not leave a comment.

PAMELA D. 
Rating:
5.0

My experience here was great. The pickup and dropoff of the vehicle was flawless.

CALVIN D. 
Rating:
5.0

Customer did not leave a comment.

AKIM C. 
Rating:
5.0

Customer did not leave a comment.

ABEL S. 
Rating:
1.0

I reserved a 20' truck three weeks in advance only to be provided a 15' truck instead. This resulted in insufficient space for my move and I must now spend approximately $1,000 to travel back CA and go through this exercise again. The company should reimburse me for my costs due to U-Haul's incompetence.

STEVE C. 
Rating:
3.0

Service was good but slow due to staff issues. A bit of a wait but helpful once they got us started on the rental.

LUIS S. 
Rating:
1.0

The person helping us with our rental was absolutely rude she had a bad attitude with us as well as the interaction she had with other employees.

ELAINE L. 
Rating:
5.0

How can you improve on excellent service ?

TOMMY B. 
Rating:
5.0

Customer did not leave a comment.

GEORGIA F. 
Rating:
1.0

First of alll the truck i rentes smelles like marihuana and was poorly cleaned. I was charged extra for gas when i the 10 footer i reserved was completely empty to which i havw pictures ans will give a google reveiw later. Brittane and mayara or wahtever hee name is from the compton office not only were incompetent were also careless about their job and lack any kind of customer service whatsoever. Inhad to wait for over 45 min on the phone to get my bill corrected when i called to dispute the overcharge. This company truly does not care about their clients.

GERMAN Z. 
Rating:
3.0

Customer did not leave a comment.

MARCELLE M. 
Rating:
3.0

It did not be necessary to wait in line 30 minutes when the reservation is ready. I should have been able to use the app to check in. The staff were wonderful but the process was far too slow.

JASON J. 
Rating:
5.0

The porter working outside was great he was working hard moving trailers around he needs a a raise hard working kid

Rigoberto B. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO I. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
4.0

Everything was great. Thank you!

ROSBYN E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN J. 
Rating:
4.0

Had to wait longer then usual to check in and get truck.

Marlon V. 
Rating:
5.0

Great staff

CLAUDIA L. 
Rating:
5.0

Customer did not leave a comment.

Jayson B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony A.  |  Overall Experience 
Rating:
5.0

I needed a short term space while I relocated, I wish you had been my long term first choice and not third and best.

treanetta s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edgar v.  |  First Impressions 
Rating:
5.0

Very understand in the final analysis. Thanks.

CLENORA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawauna g.  |  First Impressions 
Rating:
3.0

You guys need some light in those units.

Sylder C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tasha c.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

knyvette h.  |  First Impressions 
Rating:
5.0

Very Good Experience

Valerie B.  |  First Impressions 
Rating:
4.0

Customer was good,

DENA d.  |  First Impressions 
No reviews have been submitted for this location.

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