Customer Reviews for U-Haul Moving & Storage of Malvern

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Malvern

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John H. on

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Peter U. on

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oscar n. on

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The staff was amazing, they did everything fast and convenient. Help me pick the best deals and were very helpful.

John H. on

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David S. on

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have the windows and mirrors clean...

Jim G. on

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Robert A. on

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Explain all charges up front. Fees were not disclosed until I asked about them when I returned truck to get my deposit refund.

David H. on

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Jeff J. on

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Michael N. on

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Your location needs to properly measure the amount of gas and miles on the odometer. The gas was barely 3/4 full compared to 7/8 which was presented at checkout. The mileage actually read 12,035 but was presented as 12,024 at checkout.

MARVEL W. on

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Bill Q. on

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Great service and quick checkout

Amber W. on

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I signed up for the pickup to be in Chester springs and did not appreciate picking it up in malvern.

Maryiotti J. on

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Michael C. on

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20' truck was fine driving on flat highway. I wouldn't rent one to drive around hilly areas. When loaded not enough power for even the littlest incline/ hills. Truck sizing guidelines are inaccurate. I did not have sufficient space for all items to be moved. Was not made clear that furniture pads were treated as rented and needed to be returned with truck. Truck height and load ramp did make loading items easier. Not too difficult to drive.

Kristine W. on

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Sendhil B. on

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Friendly service from Patrick at front desk

Louis G. on

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Great job! Got my truck very shortly after I arrived. Thanks for the efficiency!

Marie Louise L. on

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Easy move.

niki q. on

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The van that we rented from you smelled like urine. 3 people all smelled the same thing. It was awful. I am planning on calling the Frazer location to let them know as well.

TOM T. on

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Very happy with customer service

Kelly S. on

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They are a well-oiled machine at this tiny location. Very easy to work with, and easily fixed a mistake they made on which truck they gave me. Thank you!

Glenn B. on

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PETER T. on

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I rented a 10 foot truck and was charged $1.59 per mile although I was told it was $0.79 per mile. Not happy about that (Contract no. 80524301) since I opted to have the receipt sent to me via email and therefore could not point it out to anyone at the store. That is an overcharge of $97.60

Marnie L. on

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It was a super experience, all I needed was a van, and I accidentally selected pickup truck online. When I got to the store the salesman was very helpful didn't even blink an eye when I said I reserved the wrong piece of equipment He had a van available and made a switch. It was clean and ready to go and my price was less than I thought it would be. It was a good experience.

MICHAEL R. on

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Michael V. on

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Laura K. on

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Location was clean and organized. The employees left much to be desired. Poor rating because of the staff. Dealt with two different staff folks. One seemed disinterested, would not make eye contact and seemed disengaged. Second staff was wearing earbuds and had to ask me to repeat myself- take out the earbuds, Dude!

Dana s. on

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Adam M. on

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My truck broke down on the highway a half hour after departing

SHIRLEY A. on

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Nicholas C. on

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A little pricey in my opinion. A lot of extra charges.

Caitlin M. on

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jeff f. on

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Tires were bad. Got stuck in the ice for an hour and ended up losing milage and having to pay double.

Mary Ann E. on

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Kenneth S. on

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peter m. on

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AJ T. on

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Great help by the staff!

ABHAY K. on

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Nice service.

KATHRYN M. on

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jason t. on

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Provide a small seating area for people that have to wait for the hitch installation. I wanted to say how impressed I was with the staff at the Malvern U-Haul location. I was at their front counter for 2 hours while my hitch was installed and I observed throughout that entire time how courteous, professional and pleasant they were to everyone that they dealt with. I would highly recommend this U-haul location to anyone. Great job!

Jennifer R. on

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Have trucks rented for that day ready to go, not stuck behind a ton of other trucks. We had to wait 30 minutes for our truck!

Gerard H. on

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christine m. on

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Monique H. on

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I went to this location because it's close to my home and the guys are very friendly, knowledgeable and professional. I wanted a van but there were none available so I got the smallest truck they had but for $91.00 for two hours to go less than 20 miles was very expensive. Picking up dining room furniture that I purchased from a department store and taking it home, the price of this truck for the amount of time I had it should have only cost me $40-50 Max. In the future I will definitely think twice before renting a van or truck from U-Haul as it's too expensive.

RYAN J. on

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I have no issues, the staff was very friendly and professional.

Brandy P. on

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craig s. on

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Arul D. on

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Mark l. on

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CHARLES B. on

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Steven S. on

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Great service. Nice guys. It's the my first choice when renting.

TANIKKA D. on

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This location and team is top notch. I consistently use this location for my moving needs. Keep up the great work!

ANDREW W. on

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Kevin W. on

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The two employees who assisted me with the rental were extremely accommodating and showed me great customer service. I had to change trailers at the last minute and these employees went out of their way to ensure I had the right trailer. Well done UHaul. Other companies should attempt to model this level of customer service.

Sishir Kumar N. on

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maximino p. on

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be helpful in Greek U-Haul they give me good service that got me in in Oaks location no problem I got my move done quickly and the vehicle back the same day do because their employees work very well

joseph B. on

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James B. on

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SEAN R. on

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Srinivas P. on

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Glenn E. on

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I feel like I was ripped off. I was told that the gas gauge read half at the time of renting. I got in and drove about a mile and the needle dropped significantly. Well, I was in a rush so I continued. When I was filling the tank to the half mark, I kept looking at the gauge and when it reached half point, I stopped. But then the needle kept rising almost to 3 quarters of the tank. I put $28 worth of gas for only driving about 108 miles. WRONG!!! Gas gauge is either faulty or rigged! I have before and after pictures to prove it.

howard k. on

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sally g. on

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Steven G. on

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William N. on

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Darrel T. on

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The mileage limit was absurdly low. I was given 52 miles which was the exact distance between the two Uhaul locations, which made going over the mileage limit inevitable. This made the pricing bait and switch since the rate shown wasn't achievable assuming what you were picking up and dropping off a few miles from each Uhaul location.

Rich S. on

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Trijena H. on

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Brent G. on

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When I went to pick up my rental in am, there was only 1 guy working, trying to do everything ( supposedly there was a guy working in back but I never saw him. ). There were 5 customers waiting in line. When I returned my rental in afternoon there was only one customer besides me yet there were now 4 workers. How about getting more people in morning so people can get going quicker and easier.

Richard Y. on

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Roland A. on

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Return was a bit slow, had to go back into office to get them to come out!

Michael J V. on

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David E. on

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I plan on using this location for all my U-Haul needs; including when my house is ready for move-in.

John S. on

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mark b. on

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Kimberly B. on

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Abigail S. on

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Agents were very helpful. I rented and returned at this location before and would definitely rent there again

George W. on

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Richard F. on

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Checking the van was easy but when I bought the van back it was even easier than getting it. Thank you

ADAM C. on

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Edward H. on

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They were busy but offered to email me my receipt which worked great.

John B. on

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ARTHUR M. on

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Jessica S. on

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We rented a 10' truck to move a treadmill we purchased. Upon loading, we realized that the truck was not equipped with a ramp on the back. We have rented larger trucks that had ramps so we did not think there wouldn't be a ramp on this moving truck. This should be advertised when viewing the specs online and making your reservation.

Nancy M. on

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Customer Service was excellent. I just want to know about the wardrobe containers. Do you want them back and will you pick them up? Nancy Magee 590 Dickinson Court Apt. 405 Exton, PA 19341

Ron D. on

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The major contract requirements need to be pointed out to the customer as there is no time to read the extensive contract at the time the vehicle is picked up. I was not told that the van had to be returned to this location which has become a major invoice issue when approval was obtained by the Allentown U-Haul Office personnel that the van could be dropped of there!

Ed G. on

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Rental contract indicated 1/2 full on the gas tank for my 26' truck. It only had 1/8 of a tank when I rolled off the lot. Based on my time restrictions I took a picture and called it in to make note, but it was an inconvenience to me that caused some delays (Ie. had to stop for gas sooner) in getting my truck packed for the move. On a more positive note: Since I was able to connect with the Manager in advance of my rental date, he arranged for me to have a great new 26' truck. It performed like a champ and I felt confident I could do the 1300 mile journey with this new equipment. Kudos for making that happen!

Colleen N. on

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Super easy and responsive drop off!

Pradeep V. on

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BRENDAN H. on

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No problems with the person who helped me in the morning but please try to keep check-in fast. There are lots of parts to a move and they all start to charge money when they arrive, even if you aren't ready.

William O. on

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the mileage and gas level was not correct on the original documents. If i hadn't caught this before I left it would have been a big problem. It also appears that there was an issue with the gas level when I returned the truck. I don't like dealing with this confusion.

Jim O. on

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Have staff available. I waited 30 minutes with no one in the facility. One employee was helping a customer fit a trailer hitch and trailer in the yard. When someone finally showed they neither apologized for or acknowledged my wait.

Robin B. on

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Joanne D. on

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Wonderful return process. I would definitely rent again.

GOPINATH T. on

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I had a very bad experience and paid the price for clerical error by an uhaul rep. The contract was supposed to be updated to one way and it never happened. So we had to drive all the way back to malvern from nj while still having to pay 2 hrs extra for helpers(the additional hrs was due to driving back to pa)and also paying for mileage. I called back and was promised of a call back from a manager. Thanks Gopi

HONGXIA J. on

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Frederick B. on

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Darien was the ultimate professional who listened to my request and ensured that I had what was needed for a successful move during this Holiday Season !!!

David P. on

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Andrew B. on

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Backdoor would give some difficulty when closing. Looked like the door was off center. Overall it was great!

Steve l. on

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claudia m. on

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PETER N. on

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Eric R. on

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The cargo van that I got couldn't stand a queen mattress upright in it. I don't think a full mattress could of been stood upright either. For the new upright cargo vans this should really be standard issue.

Steven J. on

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Laurie S. on

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I had rented an older model commercial van to haul some items. It was a gas guzzler, or the last person who rented the van didn't exactly fill the tank past having the needle go to F. I was surprised it took a half a tank of gas to go 75 miles. Otherwise, everyone was pleasant, the van was clean, and I had no issues.

HEIDI H. on

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Mary Lou D. on

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William C. on

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Visor on the drivers side was in my face. It was broken. Vehicle was very hard to start. Had to jerk the wheel 20 times each time I stopped. knob for window on drivers side came off in my hand. A lot of annoying things especially the visor.

Mary M. on

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shane r. on

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tricia c. on

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Denny B. on

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they didn't have the confirmed equipment at the site and offered no reasonable recourse.

David S. on

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The customer rep (Theran-Michael Lewis) at Frazer, PA was knowledgeable, courteous and efficient and had my trailer hooked up and running quickly. Return was a breeze.

Michael M. on

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DAVID S. on

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corrie m. on

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Dipankar B. on

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It was a great experience!!! Thanks.

Francis B. on

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KYLE B. on

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nothing best service even for just calling an pick it up in that hr in an out with no problems

Dave W. on

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Employees are more worried about Facebook and texting on their cell phones than helping the customer.

Joseph C P. on

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Not sure what I got charged an additional $12 for on drop off? Better explanation of fees

jarrett r. on

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Colin S. on

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Ananth E. on

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It was a nice experience renting the Uhaul and availing Movnig Help service through Uhaul portal

Fnu P. on

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Deborah M. on

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JAMES C. on

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I checked in on line; however it took over 30 minutes at the counter to process my reservation

Zachary H. on

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Excellent service at the local facility topped off with an amazing donation by Uhaul corporate for our annual food drive!

Melinda M on

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Good service and helpful.

LIPING Y on

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the unit ceiling is not clean.

Katrina S on

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Everybody was friendly and helpful.

Antonio R on

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Pickup was horrendous

Antonio R on

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Picking up was horrendous.

RICHARD F on

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everything was as included per my request and the staff was very helpful

LAURA K on

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Abysmal. Came back to a different lock on my locker EVERY TIME, despite my account being paid up and no reason given. Staff was rude, slow, uninformed, and just didn`t care.

MICHAEL S on

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Manager was very easy to work with. Some of the employees were not.

FRANK S on

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very good

DAVID B on

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The slide locking mechanism could work a little smoother

ADAM D on

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I moved in before the door alarms were installed and was never told they had been added. Due to the placement of the sensor, the door couldn`t open all the way which made moving out more difficult.

MALERIE H on

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There was an issue with the entry keypad that they fixed quickly.

CHRISTOPHER M on

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The staff is always polite and helpful.

DANIEL M on

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Wasnt great. Misspelled my name. Acesscard didnt work when i needed it.

KATHLEEN R on

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Call me if you want comments: 484-889-7448. I tried to write comments and 200 character limit is preventing submission of comments.

GREG E on

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It was great above expectations.

BUD J on

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Very good.

MARK M on

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The manager was very helpful.

KELSEY S on

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Everything went very easily. Staff was very helpful.

JIM W on

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I have used this center before and have always found service to be good.

KAREN H on

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Staff was incredibly helpful. Great facility. Big chunks of broken glass in front of unit next to mine. I`m sure if I mentioned it, they would have promptly cleaned it up. Too tired after long day!

MARY-JOE V on

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iT WAS GREAT

JIM W on

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I have used this center for my moving nedds in the past and it has always met my expectations.

William M on

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Excellent employees! Ryan and Angel were extremely helpful and made my experience rewarding!

IDA L on

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Great service and clean

BRUCE F on

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Only one person had the password necessary to complete my transaction so the rep had to wait for him on multiple occasions.

GEOFFREY N on

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Very friendly and helpful staff

GREGORY R on

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All facilities and service provided by the staff were exceptional. I have already recommended the site to friends in that area.

ALLEN K on

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On of the better U-Haul facilities I`ve used.

ABBY M on

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Experience was good

LAUREN L on

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Maintainence needs could be addressed better than appeared usual at this facility.

martiscia d on

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Staff at Malvern location very helpful.

JESSICA K on

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The gentlemen who work at this site are fantastic. They were warm, helpful and knowledgeable. The key card access is easy and the unit was clean.

damian c on

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Teddy at Malvern U-Haul was awesome!!

JAMES W on

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Loved it

JULIE S on

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everyone was very helpful

ALLISON O on

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The staff members were very busy helping other people, however I registered online, which ended up saving me no time. Either the computer system isn`t great or I had a new person.

ROCCO T on

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The u box itself is cheaply made. I had numerous billing issues for overcharges. Overall, it was a very poor experience that I would not recommend to anyone.

DANA S on

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They need more help. I waited 30 minutes in line. I`ve been in there twice in the past week and they never have enough help for the amount of clientele they have.

JOHN N on

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The facility is well maintained and clean. The staff are very friendly. Thanks again.

TIM R on

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the people working their seemed clueless. i couldnt wait until i moved my stuff out, just a mess

JOSEPH M on

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All personnell very helpful and attentive to my needs anad desires. Stopped in several times to size up a truck and allowed to take actual measurements.

JENIFER G on

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they forgot to give me the key card to get it,my storage was actually filled with someone else`s furniture and my code did not work at the gate after I finally got the card key to get in.

CAROL M on

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The staff in Malvern, PA were most helpful. Kip, Michael and Sherwin couldn`t have done more. Thank you!

ROBERT L on

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I was able to rent a larger unit 10x15 at another facility for less than what it cost to rent a 10x10 at U-Haul and purchasing insurance was not necessary.

GIANNA D on

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staff knowlegable and friendly

JUSTIN W on

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Patched roof led to water damage and destroyed our couch. Rodent problem as well. Unit did not appear to be well maintained. Unit needs major repair work.

SUZANNE M on

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I want to commend you on your staff, especially Sherwyn, who was kind and helpful throughout the check-in process.

JOSEPH D on

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the staff was friendly and helpful.

KERRY A on

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This was the first time I`ve ever used a storage facility. They were very helpful and made things so easy.

JUANITA H on

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I CALLED GM MULTIPLE TIMES, LEFT MESS.SERIOUS ISSUES. NO RETURN CALL FROM ANYONE. NO ONE TOOK CARE OF THEM. VERY POOR CUSTOMER SERVICE. Juanita HILL ph 484-459-0232

KIMBERLY L on

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Hassle free except for a request to use a certain lock which UHaul sells for an additional $11.95. I used my own lock, but received a phone call about it. Other than that, I had no other problems.

KIRK C on

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Very friendly and efficient.

MARK J on

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I had a very good experience with this facility--and there`s no way to beat the free month deal that I got. It would be good to have some clearly marked customer parking near the office, though.

GARTH H on

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Redundant information needed for truck rental and storage facility -- I assume Uhaul IT department could rectify.

DANIELLE C on

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Staff was very helpful.

MARK J on

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Like almost every UHaul location I`ve been to, this personnel seems a bit overwhelmed and understaffed.

BRIAN B on

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Quick and convenient.

THOMAS S on

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Theodore was very accommodating after I had a long day of dealing with other Uhaul folks at a different location and couldn`t get the 26` truck I had reserved.He was a big help.

MIKE Z on

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Very good!

DENVER A on

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Friendly and helpful staff!

OCTAVIA W on

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it was fine

PAULA M on

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Sometimes had trouble making the access card work.

ALEXANDER M on

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The General Manager and his staff were exceptionally helpful and made me feel welcome. I would recommend to a friend. Keep up the good work! Go Irish! Al Mangani

JEFFREY C on

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Very helpful and quick. Did not meander like the store where I picked up from.

TIMOTHY B on

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Olivia was super helpful and friendly.

DONALD H on

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My only concern is that the lights in the storage area seem to be inconsistant when it comes to working ALL the time. The manager assuredme this wasan item to be addressed with the maintenance team.

AMY LYNN G on

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The management and staff are always courteous, kind, and willing to assist with any concerns and answer any questions promptly and with integrity.

ALAN C on

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The person from your reservation center who reserved for me on the phone Tabitha was fantastic!! Great job Tabitha!

KAREN K on

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Great

STEPHEN D on

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I was told that third month was free. You charged me for every month.

THEODORE O on

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I found the staff to be very friendly and helpful. Excellent customer service. I will definnitely recommend this U-Haul facility for storage or rentals. Keep up the great work and customer service.

KATELAND D on

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Everything went well

KENNETH V on

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Very helpful and professional

SAMANTHA S on

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Service was fast and ready for last minute changes, very convenient for real-world circumstances. Also, being open on Sunday is a huge plus!

JESSICA R on

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This is a very nice facility and has a good location right off 202. The staff was extrememly helpful and responsive.

CALLE S on

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I would recommend these to a friend as they are much cheaper than the competition.

ALEX B on

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The staff at the Malvern Uhaul were incredibly nice, helpful and funny! Their positive attitudes made our moving day a lot less stressful.

DAVID K on

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Late on a Friday in the pouring rain and the U-Haul team was still helpful and curtious. Had to swap units, forgot a lock and had a rig to big for the area but guided us to the best way in and out.

LYNNE G on

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Received good service

ATUL S on

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Cooprative staff

CLARK B on

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The staff was very accommodating and helpful. The facility is kept clean.

FREDNITA F on

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My overall experience was good but the $15 late charge every 15 days is a little excessive.

WILLIAM R on

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great and easy

ROBERT D on

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Everything was explained in detail as well as shown. I was guided to the unit and explained everything tome again.

STEPHEN M on

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The only issue I had was that the roof leaked, but there was no damage to any of my property.

ANTHONY P on

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Staff was very helpful and friendly. Location was perfect. Thank you!

VINCENT C on

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Friendly staff and good service.

ANGELA S on

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I helped Angelina with her move. The only complaint I have is the continued e-mails of non-payment after she moved out. The threatening e-mails were not necessary and no longer owed you money.

CAROLE R on

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Online reservation difficult to make and understand

STEPHEN W on

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The staff don`t know enough about the program to answer questions or quote costs so you never really know how much it`s going to cost.

PAUL D on

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Very expensive, would have stayed longer but found alternate storage 30% cheaper

RYAN M on

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It took one hour to get the storage unit

CARIE-AN B on

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I stopped at the Frazer location to verify availability on Thursday and when I decided that I needed to rent on Saturday morning, Teddy and Ken were very helpful. Thank you- C-A

PAUL L on

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Worst experience in customer care I have ever had, IT to slow response, to lack of communication between corporate and local people. Malvern saved the day although lack of training was obvious.

DONALD T on

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It took me 50 minutes and being transferred four times to cancel my locker.

DAVID S on

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Your representative Kip. Was very informative and went the extra mile to help in our time of need. Very friendly...welcoming.

BARBARA L on

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were very helpful

PAUL D on

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excellent front desk help and support

DAVID D on

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Easy to rent

JOHN W on

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Your Mgr., Dave Zaffarano, is a very competent and accommodating employee. He made my experience seamless and the rental process was very easy. I rented both a storage space and tow dolly.

AMY LYNN G on

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This is my second time with your frazer location. I am very impressed with the staff and facilities.

AMY LYNN G on

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The Frazer crew, especially Dave the Manager, were extremely helpful. The crew was respectful and informed. I feel my belongings are safe and secure.