U-Haul: Customer Reviews for U-Haul Moving & Storage of Manchester, Manchester, CT

Customer Reviews for U-Haul Moving & Storage of Manchester

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Manchester

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Mario G. on

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Very professional and extremely cooperating . I would highly recommend this facility .

JOSE C. on

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Debora S. on

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PETER M. on

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great job ! will be back

mardy l. on

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This had to be the quickest I've ever rented a truck ever as well as the return. Staff was super nice. I would with out a doubt go here to rent again....

Vito D. on

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No improvements needed. Employees were very courteous and helpful and our move went extremely well. Would definitely recommend to friends.

Charles W. on

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ashley d. on

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Mark R. on

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KARYN L. on

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Natalie H. on

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The transaction went very smooth, no waiting, in and out

DEBRA G. on

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One of your workers at this location was very rude to me and had a loud tone while speaking to me. Did not appreciate his attitude at all. Thank you

LAURA N. on

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KARYN L. on

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Eric B. on

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Nicey P. on

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MICHELE P. on

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Guys were friendly and provided fast service!

Frank L. on

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Eulalee P. on

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I rented to go out of state while trying to get the tihht storage also. I forgot the young lady's name, she was very helpful when I asked her yo show me what certain unit size looked like even though I need this out of state. She did and it helped me to make the right decision. Thank you, you know who you are.

BRICE H. on

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Douglas S. on

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The customer service and equipment quality was outstanding.......... however I really could've used that extra space of truck that was being taken up by prepackaged furniture pads

STEVE Q. on

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JEANNETTE W. on

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Helpful, friendly staff.

Susan A. on

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Bernd F. on

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The person who helped was was outstanding!!!

Jenna W. on

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Christopher H. on

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Great --- no issues!!

ALBERT S. on

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Bertha G. on

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bob t. on

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Customer service was outstanding.

Eric G. on

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I'm not sure you can do anything to improve. Everyone was very courteous, helpful, and went out of there way to make sure everything went smooth. I truly appreciate the staffs help. They did a great job.

krishna S. on

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Service was excellent. Good job

STUART N. on

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ANTHONY P. on

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Anthony O. on

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Everything went smoothly, I was very happy with service and vehicle.

KIRK M. on

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Michael W. on

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Sean G. on

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I booked online and went to the wrong Manchester, CT location. The gentleman was quick to get my reservation transferred and I was on my way in no time. Thanks!

Debora S. on

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Judith A. on

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john b. on

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In and out quickly. Worker was out side and did drop off without even going in!!

Jessica C. on

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JEANNETTE W. on

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I am still waiting to be notified about how to become a Discounted Rate Company who rents from you every week.

ken T. on

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Rented van for twin mattress and box spring many vans were there gave me large van. Total miles driven 16 Charged 2 gallons. That's 8 miles per gallon!! 18 wheelers get better gas mileage. Don't like being ripped off Enjoy the4.50 u overcharged I will post on Facebook never coming back

Kenneth K. on

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Very professional and efficient staff. Truck in excellent condition. Mileage allowance dead on.

Richard H. on

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The descriptions for the amount of room it had was not accurate. A 2-3 bedroom truck was more like a 2 bedroom apartment. Be more specific, it would have helped us plan for a bigger truck.

FADRIC T. on

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Kitson P. on

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Gaurav G. on

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I have been tried to overcharge, first I declined the insurance but billed to me and IN mileage was not correct both the things then later corrected by representative. Overall experience is not good.

Laura C. on

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It was a little hard to find the front door, since we parked in the back lot and tried to enter through the storage facility. (Maybe I missed the signs?)

antwanette h. on

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Kelsey B. on

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The staff is extremely rude and unhelpful. After I drove the truck for five miles, the oil change light came on, and I booked the truck for 120 miles.

Victoria S. on

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utsav d. on

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Poor customer service.

Luca R. on

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patrick y. on

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Harry A. on

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Tom M. on

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what a great young man who helped me, really super awesome experience!!

Nick L. on

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Very pleased. thank you!!

JANE M. on

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Thank you for making my move out and move in, two separate times and trips, a breeze. Great service, great equipment, great supplies available. Fast, nice, knowledgeable staff.

Chuck L. on

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I felt a little disappointed in the mileage allowance. I did not get enough miles to make my move and ended up paying additional fees for move I made.

LINDA G. on

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Everything went great

karen s. on

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We had a very good experience with the customer service we received at this Oakland Street U-Haul. Everyone we dealt with was polite and explained the process well. Thank you.

Donna D. on

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Ralph M. on

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Dawn S. on

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Patricia C. on

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Easy process. Well done!!!

mark d. on

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Debora S. on

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Nothing I thought everything was great.

TATIANA B. on

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Renee J. on

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Laraine Z. on

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Bruce R. on

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Noah P. on

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john m. on

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Nothing as far as I can tell. U- haul has made continuous improvements over the decades and that is the reason it has stood the test of time. I was very satisfied when I rented a pickup.

Gary R. on

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nice and competent staff that were a pleasure to deal with.

Steve Z. on

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Very helpful customer service personnel. They put together the best package to meet my needs

tavita c. on

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Customer service was excellent. However, standing outside in the rainy, snow while the vehicle is inspected upon return was a huge inconvenience. I know the point is to have the customer present so there is jo dispute but there should be covered areas wherebthe vehicles are inspected to better provide comfort for the customer whether its hot,cold or raining your customer is protected from the elements. Im a recent Cancer survivor and finishing Chemo with a low white blood count I could easily get very sick. It would have geen jice not to be waiting out in the cold,snowy,rain the day of return.

Jessica L. on

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I called customer service to have a copy of my receipt mailed and they said they couldn't do it. I was having trouble printing it from my email and the lady said I would have to go to the Uhaul where I rented the van. Really??? Can't put a receipt in the mail? What's so hard about that? Maybe the younger generation these days don't know what stamps are.

GEOFFREY D. on

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JAMES N. on

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Ryan the manager is amazing. Polite, knowledgeable, knows his products, amazing manager of the store and the rest of the employees are fantastic as well.

MOHAMMED J. on

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Excellent the right word for this Location

Catherine C. on

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Need cheaper prices

don d. on

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Not sure why you pay for gas refill and mileage as well. Should just be 1 charge with everything included. You probably have your reasons, but seemed deceptive to me.

John Z. on

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Customer representative was awesome and very accommodating, along with your scheduling department. Very Pleased, Excellent Experience. JKZ

Damin S. on

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jane m. on

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I was sad to hear my upgrade to 26 foot was not processed, however, the young woman, I believe Samantha? I am terrible w names, found a 20 footer. It worked out well.

David S. on

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The guy did his job, but basically stared at us when the inspection of the vehicle was over, expecting us to know we could leave. Very awkward individual, blank personality, and a look of potential desperation. The joke that Uhaul cages their employees and starves them of social interaction was born the day we met your employee.

OTIS D. on

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Robin D. on

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There were no ice scrapers to clean the windshields on the trucks. . . And the trucks windshields are tall

Matthew J. on

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Mohammed M. on

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Jennifer A. on

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BREDDA W. on

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Adam M. on

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Kathy M. on

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n/a

PAUL W. on

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I would most surely recommend this location to friends, family and strangers. I had an excellent experience and the staff and customer service is exceptional. Thank you, Paul

Paul C. on

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karl g. on

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No instructions ever given about driving the truck shifted horrible until realizing that i had to disengage towing setting on transmision also came out to dead battery on second day light in cargo area did not work after lookin there was no bulb made night time loading a nightmare used uhaul several times in the past with really no issues bathroom at facility was nice

Terence F. on

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Ken R. on

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Absolutely the best uhaul experience I have ever had!!!

Joseph P. on

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Awesome staff! Very courteous, helpful and knowledgeable.

Hector M. on

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I pre-registered on-line only to redo the process at the counter. We did not get credit for returning the truck early instead we were charged for traveling 8-miles. The uhaul was a distance from our location and I did realize running around town would be more than estimated 20 miles. We had to wait returning the truck; no one was at the counter or any explanation given. The youth working were not professional.

Michael Y. on

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very pleasant service

David C. on

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Nancy L on

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We would highly recommend this facility

VICTOR F. on

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They were better fast and good customer service.. Thank u

HARMONY P. on

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Thomas Q. on

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Mary B. on

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spray the insides of the cabs with air freshener ! :)

Johnny F. on

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Awesome

DEMETRESS D. on

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Crystal D. on

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Shawn G. on

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A A1 team.

LARRY P. on

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Great service and the staff was great.

Robin B. on

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the .52 per mile was not shown up front where I noticed it. I thought the rental was costing me 32 + gas, but as I signed contract I realized it was going to be significantly higher. A little disappointed in the higher price.

ROBERT W. on

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Robert W. on

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James s. on

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Maribel R. on

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DEBBIE M. on

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Elmore M on

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Very helpful staff

johnny f. on

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I'm there every Sunday to rent a trailer and that staff are awesome. Very helpful

TRAVIS D. on

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Always right there to help me. Outstanding facility

Daniel Y. on

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laura e. on

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Glen Y. on

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Renee P. on

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Andrew C. on

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Arun S. on

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ANNETTE M. on

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More clear directions concerning payment over phone with order and paying when truck is picked up.

Steven D. on

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I planned for weeks to schedule 10 of my friends to help us move, booked the 17' van very easily online for 1pm last Friday. I hoped I'd get out of work a bit early so I could get started but didn't go to pick up until 5pm. When I showed up they had cancelled my reservation without a phone call, text, or email. Nowhere on the "guaranteed reservation" sheet or entry form does it say you must pick up within a certain window of when you book. To make matters worse nobody seemed to care and had no answer other than well we were busy and after 3-4 hours... so apparently they do this all the time. And all they had left was 26' trucks which I didn't think I could drive. Lucikily I have a friend who can drive anything and he was nice enough to pick it up for me. When I talked to Ryan the Manager the next day I at least expected some empathy, maybe something about re-training, but while he gave me a discount every thing he said was followed by the word "but". We shouldn't have canceled it BUT you were late, it doesn't say it on the reservation BUT... so he was basically blaming me. Unacceptable and I hope UHauls corporate office reads these. You can bet all of my friends have heard about this and will do what they can to use other vehicles. In fairness on the vehicle's end - it ran well and had plenty of power

LYNELL M. on

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John I. on

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Noelle M. on

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dj h. on

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Alice F. on

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johnny f. on

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I got there every sunday and staff are very helpful. I'm in outin minutes.

Mike P. on

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Miriam B. on

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I reserved a 17 FT truck, but when I went to pick it up they had a 20 FT truck as my reservation. I was sure that I asked for a 17 FT because my first choice was the smallest one @ $19.95, and then decided for the next in price. I ended up paying $10.00 over expected.

Harry C. on

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Have the equipment you rent be in the location that you picked.

Aaron S. on

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Overall great experience, very quick and organized. No changes needed to this location. Thanks!

Aaron S. on

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Overall great, quick and organized experience. No changes needed the day I was there. Thanks!!

Christopher L. on

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Mary F. on

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Norman l. on

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Service was excellent. The guys went above and beyond to make sure that the trailer was properly connected and wired.

Ramachandran G. on

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Francesco F. on

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Opposite experience as the Brooklyn location. Well signed with clear directions given and friendly service with extremely quick check out.

Michael P. on

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Excellent service. Excellent customer experience. No improvement necessary.

Christopher B. on

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I forgot the gentlemans name who checked me out but he was very professional. Even threw in an extra 20 miles for free because my trip was going to be very close. Turns out i came in 15 miles under my allowance so he saved my butt by 5 miles. I've used this location for 3 or 4 moves in the past and have never had an issue. Thank you!

Miguel D. on

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Just keep smile.

thomas a. on

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chris j. on

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JOHN G. on

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Angela B. on

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Robert M. on

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the parking for customers needs to be looked at again. Not clearly marked

Robert M on

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Would highly recommend.

Vincent T. on

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They were very understanding and took the truck to adjust the headlight. Very quick and easily resolved just not on the highway without a screw driver at night in the rain.

DAWN M. on

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Just absolutely awesome service. This couldn't have gone any smoother. Nice job everyone. I was VERY impressed.

janet s. on

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The truck is out of alignment and with a windy day it was a struggle to drive. It was clean and people very friendly.

Timothy M. on

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Glorybell D. on

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The representative was very respectful and professional

Robert M. on

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Everything about the rental was excellent.

Joseph Z. on

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Michael M. on

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They should go over the truck operation with you; in particular they should explain the Haul/Tow button on the gear shift lever. The sticker in the cab makes it sound like it is some form of traction control rather than forcing the transmission to stay in a lower gear longer, which is what it did. It would be nice if they had the accessories you order (ex Blankets, dolly, boxes) were already in the truck when you arrive to pick it up

mary c. on

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Diane D. on

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From start to finish, it was quick, professional, informative and done. Just how I like it.

CHRISTINE M on

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Moved out of my storage in may and they`ve been charging me every month since!!! Horrible

NICOLE G on

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Friendly and helpful staff.

KEITH D on

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Excellent service, very convenient and helpful staff.

CHARLES S on

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Staff was very helpful and explained everything I needed to know.

KIMBERLY C on

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Sometimes the slider exit doors didn`t work, which was a minor inconvenience. Otherwise, all was good.

EDWARD S on

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Customer service was fantastic solved another locations screw up

DARIO S on

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Scott and Andrew provided great costumer service.

JULIETTE M on

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Compare to other facility that I have visited. This one is a palace.

Tanner K on

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The guys at the location were very helpful and nice especially being labor day. They moved the ubox out into the open so I could load it onsite. Shame I`m moving seems like a really good location.

PETER A on

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The woman helping me was amazing. Well versed in the options and choices offered, courteous and down to business. She made the transaction painless and straightforward. Amazing! Thank you.

BRANDY O on

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Hailey was great and helped us two days in a row by going above and beyond! Definitely would recommend this storage center.

JOY D on

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The staff at Manchester UHaul was incredibly helpful and were great. Scheduling and ordering the uboxes was Difficult and I got the impression that the call center was not familiar with the product.

CYNTHIA H on

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Great facilty. Staff professional and efficient.

LYDIA C on

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I had the worst experience at this uhaul location. The manager Phil is very rude and disrespectful. The main 1 800 number i used to call messed up my reservation of my storage and truck rental.

MARK E on

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Good place. Would recommend!

MARY A on

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Very helpful, very nice, A++

KERRY G on

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Phil Oliveira went above and beyond assisting us. He is kind, courteous and very knowledgeable and Professional. Phil Oliveira in an asset to U-Haul and should be recognized for this.

BRIA D on

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I had a great experience at the U-Haul and really appreciated the climate controlled facility. The only suggestion for improvement is to have longer access hours.

MICHAEL T on

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when you advertise $74.99 and it does not specify upper leveland charge the customer more than what he was told that is completely wrong and then to resolve this was just a horrible experience

MOLLY F L on

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Lots of ice/snow in loading area. Staff not that nice except Zack Antil, who is great. Big sliding door almost always locked, would have to go up to office to get it unlocked. Hrs of op too short.

JESSICA P on

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Staff was nice most of the time.

CHARLES T on

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need to set up a prorated system

MARY C on

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You have some great people in the Manchester CT equipment and storage!

DEBORAH B on

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The staff was friendly and professional. The facilities were clean, secure and easy to access when needed. Would recommend and use again if needed.

KATHY T on

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Good

MARY C on

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A busy place that ran smoothly with helpful, friendly, and funny employees.

DEBORAH B on

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The staff at this facility were professional, helpful and friendly. No complaints at all! :

KATHRYN L on

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I had a great experience . The facility was clean and secure. I would definitely use u haul again

SANDI T on

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Phil was very helpful

MASS M on

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I was very satisfied and the staff was very professional .

CAROLINE M on

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Very clean and doesn`t smell like moth balls!

MARINA H on

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The staff member I worked with was very helpful and the site is very secure.

EMILY A on

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Only issue in general is calls to them rolled to central office who email the local office. It never once worked to get a response - when I went there the staff was friendly and very accomodating.

KATHLEEN P on

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Rented a truck and signed up for storage in less than 20 minutes

RUI S on

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i was not happy about having to pay a full months rent for 5 days...u hual lost my business for good because of it. as i have already shared it on both facebook and twitter

KATHRYN L on

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I thought everything was clean. The staff pele were friendly and professional. It was a pleasant experience. Thank you

JEFFREY L on

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Poor Service - I did not get the Price or Service that I was promised

JOHN S on

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I was overcharged twice and still have not been refunded. The absolutely worst experience I`ve ever had.

MELISSA R on

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Marlene was awesome! Friendly/knowledgable/acccomodating. Would recommend in a heartbeat.

ELVON C on

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I will never use U-Haul again. Even after 3 attempts to the facility to rectify the problem I continued getting harassed.

THOMAS JOHN B on

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Had a great experience storing some possessions here for several months. The employee who set me up with the storage space in the beginning was especially helpful.

SHAUN H on

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I contacted manager Philip Oliveira over the course of a week. When he finally did contact me back, he was short, rude, and failed to resolve my issue. Disgusting.

NANCY C on

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Staff extremely helpful and friendly!!!!

DAVID C on

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Great

CYNTHIA F on

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Was told on Tuesday that box would arrive Wednesday - arrived Thursday afternoon facility had no one in office that was forklift certified facility had no trailers available until Monday

EZRA B on

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I had so many problems with U-Box, including a lack of communication, being late, and not responding in a timely manner. I would never recommend this service to anyone.

ROBERT M on

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It was very busy, but the staff was very friendly and helpful. The facility was clean and safe.

EZRA B on

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The staff is hard to get a hold of, but are very nice when you do. The boxes are larger than they appear.

BRENT Y on

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cleanest uhaul i`ve seen, the cleaning lady should get a raise!!

ERIC G on

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Employees were unfamiliar with the renting of a U-box process. Payment process is inefficient. Unnecessary to have to be at store location to pay for the same initial transaction.

KIMBERLY C on

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Alot to say but not enough room here.

VICKI W on

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A great big Thank you to Will. With your help I was able to get through this rough time in my life. I will definitely recommend Manchester U-Haul to everyone.

FAITH T on

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Thank You! Faith

PATTY L on

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I would recommend U-Haul to anyone. The staff treated me with total respect and were very professional and very helpful with my needs. Thank you.

DAVID G on

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The facility was perfect for my needs. The staff very helpful and polite. An excellent storage and moving experience.

NATE K on

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Clean and secure and I recommend this facility.

DOUGLAS P on

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Brian was very helpful, polite and knowledgeable.

CRYSTAL S on

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Very friendly and helpful staff...everyone I came in contact with! Thank you.

CYNTHIA S on

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They helped us out at the end of a very long day of packing, loading, and traveling. They were fast and courteous, despite being very busy with people preparing for a big storm.

JAY F on

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Clean and secure.

AMANDEEP M on

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Excellent

DAVID T on

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hd to str ubox at diff loc was assured many times someone at hrtfrd loc would b ther when i got ther 2 drp off pod. No one was ther Had 2 leave it in parking lot in hartford 200 char lim? wtf

NATHAN T on

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Dont seem to care about customers at all, theyre unwilling to work with you if you get paid semimonthy, they will STILL charge you a late fee and threaten to take your items.

BRIAN M on

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When I first got my storage until the card would not work for the first 5 times I went there and tried to us it. This was a hassle to have some one from the staff tried to fix it.

BRIAN M on

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OK

NATE K on

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Staff was pleasant and knowledgable

KATHERIYN G on

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Very satisfied with the UHaul Storage: easy to use we were very happy with the 24 hour access. Secondly, Kentrell was extremely helpful, knowledgeable, and friendly.

SCOTT A on

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THERE WAS A HUGH ISSUE WITH THE ACCESS CARD I LOST A LOT OF TIME I NEED TO MOVE

KATHERIYN G on

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The staff facility were great, but the only problem I had/possibly still have is my access card said invalid when I tried logging in yesterday a little frustrating.

JOHN B on

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My only negatives would be the lack of a pro rated refund for unused rental days and at times the rear entrance was not available and I had to walk around the building to get to my rental unit 1205.

SIAMAK K on

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very good

KAREN E. D on

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staff was very friendly and helpful

LEONARD F on

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facility should have a generator back up for loss of power. It was a BAD situation not being able to return the trailer on sunday 10/30. I was not able to due so until 11/2.

SARAH H on

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Very helpful and understanding staff

SUZANNE M on

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great

FRANCIS A on

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Satified all our needs

KATHY C on

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Staff was very polite, professional and explained everything as we went along. Thank you for a wonderful experience.

SUZANNE M on

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Service was great!

NILSA S on

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Customer service was great and everyone was helpful.

SIAMAK K on

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very friendly, helpful they made the whole process very easy.

SUZANNE H on

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Best service I have had in years!!! :- and I even had help moving in from the General Manager, William!! Yeah :-

DAVID C on

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STAFF WAS COURTEOUS, FACILITY WAS CLEAN AND PLEASANT

KEVIN P on

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Great customer service

JAMES S on

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Wiliam is the best!

ANGELA J on

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clerk was quick in helping us choose the proper amount of storage for our needs. Explained why climate control was important.

JOHN B on

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Bill was very knowledgeable. Facility is super clean. Great experience.

WENDY R on

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Very helpful employees!

ETHEL D B on

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I feel good about storing my items at your storage facility - Thank you.

MICHAEL W on

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staff very helpful and accomodating.

DAVID D on

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on saturday, it is very busy. there was only one person for a while to take care of all the customers