Customer Reviews for U-Haul Moving & Storage of Manchester

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Manchester

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Byeong Kweon O. on

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Staffs are really kind and tried to help me a lot.

Ruurd V. on

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Inese D. on

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Frederick H. on

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The young man that help me was very nice and helpful

Tim V. on

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George I. on

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James A. on

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Srinivasa E. on

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Leighanna G. on

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Mark P. on

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Great experience from check in all the way through. Vehicle was brand new, very clean truck. Thank you!

wollaston m. on

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gerald s. on

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Daniel J. on

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Jim B. on

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John C. on

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I set up the rental for pickup in Coventry CT. There apparently is a location there. Then I was told to pick up at a location in Andover CT. FInally I was told to pick up in Manchester CT. I an M not clear why there was so much confusion. I would have preferred pickup in Coventry. Instead I had to drive 20 +/- miles to pick it up. This is not a reflection on the attendant at Manchester. He was excellent.

JEANNETTE W. on

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More help . Waited in line too long.

Cynthia H. on

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Ann M. on

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That location was wonderful and very accommodating. The reason I ended up there is because the other Uhaul place(Spencer Street) called me at 8:30am to tell me that they overbooked and I did not have a truck available for 2 that afternoon.

ryan p. on

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No new contract email was sent. I cant log in without a number to change an appointment and the phone number i called had poor reception and i did not get a direct # for the local shop.

kipen k. on

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Correct errors and offer a discount for the aggravation factor

Christine D. on

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MICHAEL K. on

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Reduce cost if returning same day.

Bonnie C. on

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Quick service and super efficient workers who are experts in the equipment.

MOUNERA G. on

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Highly disapointed with Maria from spencer st Rude and not helpful at all

HEATHER W. on

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AMY P. on

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Everything was really great and the staff was also. Very efficient business.

STEVEN L. on

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Derek M. on

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Judith D. on

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Fred G. on

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I rent frequently, have always been pleased with equipment, pricing and staff. It's worked out well for my business when we need an extra trailer for a day.

Chantelle N. on

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Kevin M. on

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Everything was fabulous!

JAMES P. on

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Tanya J. on

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craig o. on

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Gustavo N. on

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gary k. on

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Excellent service. Service man fixed the electrical connector. He came in on his day off and fixed it for us no charge. Above and beyond expected service.

GREGORY T. on

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LAURIE H. on

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The young lady who helped us was wonderful. She was informative, speedy and very helpful. We will definitely be back!!

Julie J. on

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KATHLEEN R. on

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fern s. on

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David O. on

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michael c. on

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keep my info on record

Annaliese S. on

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Matthew was thorough and helpful. The process was super easy and straightforward.

Jeffrey J. on

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Charles H. on

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I think it was great.

JEANNETTE W. on

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More training on computer and program. And to speak better English. I had to go around the counter to fill out my own Rental Contract. It took 45 mins to complete because he needs more training. I had my working crew waiting for me at a job site for over an hour. I appreciate that I was not charged for the rental. Thank you for understanding.

Philip B. on

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Worker who checked me out was hard working and curtious. He apologized for the long line.

robert m. on

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Great customer service from beginning to end

Erin D. on

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These guys are always amazing. Very nice, right on top of things, and the new cargo van was much easier to drive than the last one I rented a few years ago. Excellent location.

david j. on

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RYAN H. on

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KATHY R. on

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Charged a cleaning fee after I had cleaned to truck myself!

Bertha G. on

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Gunalan R. on

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Awesome. Both check in and check out were seamless. Very hrlpful

Marie N. on

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KAREN J. on

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Joel A. on

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Excellent Service.

ben s. on

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More specific return instructions for trailers.

Anne H. on

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Prabu P. on

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Rick M. on

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john k. on

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Lori T. on

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ZAHEER S. on

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Great staff. Very friendly and helpful

Barbara B. on

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Javier A. on

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Leianna S. on

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Nothing at this time

Leianna S. on

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Very helpful in a last minute rental. Thank you!

SCOTT A. on

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JEANNETTE W. on

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Great customer service

Pablo O. on

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Richard A. on

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Kelly Q. on

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ERIC R. on

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angela l. on

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Customer Service Staff wasVERY courteous, helpful and friendly. I felt very appreciated and delighted with their service.

William L. on

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RICHARD S. on

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Karli S. on

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As a middle-aged single mom I get alot of people trying to squeeze the most out of us. I happened to drive off with a sensor warning I didn't notice. I returned to the lot and the customer service was wonderful. They sorted it out in minutes! There is a very friendly staff there. I've rented from this location 3 times in the last eleven months. They're my choice for next too.

Michael P. on

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You have good people working in Manchester CT. Professional and courteous.

david r. on

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Attendant was super helpful, helped me hookup and load the auto transport

David D. on

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Second time in a row that the Uhaul call center made extension commitments on rental length without coordination with the local dealer. This time, at least they recorded the commitment/extension so the local dealer called me so we could collaborate on a resolution.

ANASTASIA C. on

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Kenneth B. on

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Sarah L. on

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Great customer service

BENEDICTUS D. on

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Had to be forced to pay for flat tire which I didn't cause. Sorry Bad experience.

Jeanette D. on

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Ting J. on

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LISA P. on

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Kenneth K. on

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Pick-up went quickly and smoothly. Excellent service. Very easy to work with UHaul.

Paul K on

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All three staffers I encountered were pleasant very helpful with answers on both truck rental and storage space. My second experience and will be back again as the need arises!

Yessenia M. on

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Only problem was i couldn't complete the return on line because it would connect to my location.

JEANNETTE W. on

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Ryan is so helpful

CRAIG H. on

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thanks

Robert G. on

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Derieka H. on

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Stacey f. on

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Julie Q. on

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Cassandra D. on

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It was so easy to rent the trailer I needed and your personnel were very helpful.

KC P. on

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Had a truck and car trailer rental - the units were not at the same location - how is one to get their car and the truck to a separate location. I mean that is why I needed the car trailer in the first place. Cost me hours of time and I had to pay someone else to drive my car to another location. Crappy experience, so disappointed uhaul should be better at this. I have one more trip for this move and I wish I could use another service.

Diane A. on

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We were scheduled to return the truck to 435 Main st Manchester CT, Smokers Dreams World. When we arrived they told us they don't do uhaul anymore, but they still had the large window sticker still on the window. They directed us to a gas station a few businesses down the road, they also tell us they don't participate. We called customer service, which was great, but told us they still had Smokers Dreams World as a Uhaul distributor. We will use Uhaul again.

Nancy L on

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We would highly recommend this facility

Elmore M on

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Very helpful staff

Robert M on

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Would highly recommend.

CHRISTINE M on

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Moved out of my storage in may and they`ve been charging me every month since!!! Horrible

NICOLE G on

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Friendly and helpful staff.

KEITH D on

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Excellent service, very convenient and helpful staff.

CHARLES S on

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Staff was very helpful and explained everything I needed to know.

KIMBERLY C on

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Sometimes the slider exit doors didn`t work, which was a minor inconvenience. Otherwise, all was good.

EDWARD S on

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Customer service was fantastic solved another locations screw up

DARIO S on

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Scott and Andrew provided great costumer service.

JULIETTE M on

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Compare to other facility that I have visited. This one is a palace.

Tanner K on

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The guys at the location were very helpful and nice especially being labor day. They moved the ubox out into the open so I could load it onsite. Shame I`m moving seems like a really good location.

PETER A on

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The woman helping me was amazing. Well versed in the options and choices offered, courteous and down to business. She made the transaction painless and straightforward. Amazing! Thank you.

BRANDY O on

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Hailey was great and helped us two days in a row by going above and beyond! Definitely would recommend this storage center.

JOY D on

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The staff at Manchester UHaul was incredibly helpful and were great. Scheduling and ordering the uboxes was Difficult and I got the impression that the call center was not familiar with the product.

CYNTHIA H on

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Great facilty. Staff professional and efficient.

LYDIA C on

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I had the worst experience at this uhaul location. The manager Phil is very rude and disrespectful. The main 1 800 number i used to call messed up my reservation of my storage and truck rental.

MARK E on

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Good place. Would recommend!

MARY A on

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Very helpful, very nice, A++

KERRY G on

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Phil Oliveira went above and beyond assisting us. He is kind, courteous and very knowledgeable and Professional. Phil Oliveira in an asset to U-Haul and should be recognized for this.

BRIA D on

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I had a great experience at the U-Haul and really appreciated the climate controlled facility. The only suggestion for improvement is to have longer access hours.

MICHAEL T on

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when you advertise $74.99 and it does not specify upper leveland charge the customer more than what he was told that is completely wrong and then to resolve this was just a horrible experience

MOLLY F L on

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Lots of ice/snow in loading area. Staff not that nice except Zack Antil, who is great. Big sliding door almost always locked, would have to go up to office to get it unlocked. Hrs of op too short.

JESSICA P on

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Staff was nice most of the time.

CHARLES T on

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need to set up a prorated system

MARY C on

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You have some great people in the Manchester CT equipment and storage!

DEBORAH B on

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The staff was friendly and professional. The facilities were clean, secure and easy to access when needed. Would recommend and use again if needed.

KATHY T on

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Good

MARY C on

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A busy place that ran smoothly with helpful, friendly, and funny employees.

DEBORAH B on

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The staff at this facility were professional, helpful and friendly. No complaints at all! :

KATHRYN L on

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I had a great experience . The facility was clean and secure. I would definitely use u haul again

SANDI T on

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Phil was very helpful

MASS M on

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I was very satisfied and the staff was very professional .

CAROLINE M on

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Very clean and doesn`t smell like moth balls!

MARINA H on

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The staff member I worked with was very helpful and the site is very secure.

EMILY A on

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Only issue in general is calls to them rolled to central office who email the local office. It never once worked to get a response - when I went there the staff was friendly and very accomodating.

KATHLEEN P on

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Rented a truck and signed up for storage in less than 20 minutes

RUI S on

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i was not happy about having to pay a full months rent for 5 days...u hual lost my business for good because of it. as i have already shared it on both facebook and twitter

KATHRYN L on

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I thought everything was clean. The staff pele were friendly and professional. It was a pleasant experience. Thank you

JEFFREY L on

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Poor Service - I did not get the Price or Service that I was promised

JOHN S on

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I was overcharged twice and still have not been refunded. The absolutely worst experience I`ve ever had.

MELISSA R on

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Marlene was awesome! Friendly/knowledgable/acccomodating. Would recommend in a heartbeat.

ELVON C on

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I will never use U-Haul again. Even after 3 attempts to the facility to rectify the problem I continued getting harassed.

THOMAS JOHN B on

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Had a great experience storing some possessions here for several months. The employee who set me up with the storage space in the beginning was especially helpful.

SHAUN H on

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I contacted manager Philip Oliveira over the course of a week. When he finally did contact me back, he was short, rude, and failed to resolve my issue. Disgusting.

NANCY C on

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Staff extremely helpful and friendly!!!!

DAVID C on

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Great

CYNTHIA F on

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Was told on Tuesday that box would arrive Wednesday - arrived Thursday afternoon facility had no one in office that was forklift certified facility had no trailers available until Monday

EZRA B on

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I had so many problems with U-Box, including a lack of communication, being late, and not responding in a timely manner. I would never recommend this service to anyone.

ROBERT M on

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It was very busy, but the staff was very friendly and helpful. The facility was clean and safe.

EZRA B on

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The staff is hard to get a hold of, but are very nice when you do. The boxes are larger than they appear.

BRENT Y on

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cleanest uhaul i`ve seen, the cleaning lady should get a raise!!

ERIC G on

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Employees were unfamiliar with the renting of a U-box process. Payment process is inefficient. Unnecessary to have to be at store location to pay for the same initial transaction.

KIMBERLY C on

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Alot to say but not enough room here.

VICKI W on

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A great big Thank you to Will. With your help I was able to get through this rough time in my life. I will definitely recommend Manchester U-Haul to everyone.

FAITH T on

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Thank You! Faith

PATTY L on

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I would recommend U-Haul to anyone. The staff treated me with total respect and were very professional and very helpful with my needs. Thank you.

DAVID G on

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The facility was perfect for my needs. The staff very helpful and polite. An excellent storage and moving experience.

NATE K on

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Clean and secure and I recommend this facility.

DOUGLAS P on

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Brian was very helpful, polite and knowledgeable.

CRYSTAL S on

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Very friendly and helpful staff...everyone I came in contact with! Thank you.

CYNTHIA S on

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They helped us out at the end of a very long day of packing, loading, and traveling. They were fast and courteous, despite being very busy with people preparing for a big storm.

JAY F on

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Clean and secure.

AMANDEEP M on

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Excellent

DAVID T on

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hd to str ubox at diff loc was assured many times someone at hrtfrd loc would b ther when i got ther 2 drp off pod. No one was ther Had 2 leave it in parking lot in hartford 200 char lim? wtf

NATHAN T on

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Dont seem to care about customers at all, theyre unwilling to work with you if you get paid semimonthy, they will STILL charge you a late fee and threaten to take your items.

BRIAN M on

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When I first got my storage until the card would not work for the first 5 times I went there and tried to us it. This was a hassle to have some one from the staff tried to fix it.

BRIAN M on

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OK

NATE K on

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Staff was pleasant and knowledgable

KATHERIYN G on

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Very satisfied with the UHaul Storage: easy to use we were very happy with the 24 hour access. Secondly, Kentrell was extremely helpful, knowledgeable, and friendly.

SCOTT A on

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THERE WAS A HUGH ISSUE WITH THE ACCESS CARD I LOST A LOT OF TIME I NEED TO MOVE

KATHERIYN G on

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The staff facility were great, but the only problem I had/possibly still have is my access card said invalid when I tried logging in yesterday a little frustrating.

JOHN B on

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My only negatives would be the lack of a pro rated refund for unused rental days and at times the rear entrance was not available and I had to walk around the building to get to my rental unit 1205.

SIAMAK K on

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very good

KAREN E. D on

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staff was very friendly and helpful

LEONARD F on

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facility should have a generator back up for loss of power. It was a BAD situation not being able to return the trailer on sunday 10/30. I was not able to due so until 11/2.

SARAH H on

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Very helpful and understanding staff

SUZANNE M on

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great

FRANCIS A on

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Satified all our needs

KATHY C on

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Staff was very polite, professional and explained everything as we went along. Thank you for a wonderful experience.

SUZANNE M on

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Service was great!

NILSA S on

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Customer service was great and everyone was helpful.

SIAMAK K on

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very friendly, helpful they made the whole process very easy.

SUZANNE H on

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Best service I have had in years!!! :- and I even had help moving in from the General Manager, William!! Yeah :-

DAVID C on

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STAFF WAS COURTEOUS, FACILITY WAS CLEAN AND PLEASANT

KEVIN P on

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Great customer service

JAMES S on

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Wiliam is the best!

JOHN B on

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Bill was very knowledgeable. Facility is super clean. Great experience.

WENDY R on

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Very helpful employees!

ETHEL D B on

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I feel good about storing my items at your storage facility - Thank you.

MICHAEL W on

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staff very helpful and accomodating.

DAVID D on

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on saturday, it is very busy. there was only one person for a while to take care of all the customers