Customer Reviews for U-Haul Moving & Storage of Mandarin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mandarin

Overall rating:

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Ryan M.
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I see that this review will be reported as the location I rented from. The location I rented from was fine. The people were very nice and they actually had the truck I needed. My rating is due to all the events that led up to my rental and that followed. I originally booked my rental at beach blvd and Southside for three days. I was called about 30 minutes before, as we were driving to pick up the vehicle, and told they didn't have a vehicle. (Online system failed here). While on the phone the woman from "traffic" supposedly found a truck at a location a mere 8 miles further away and we double pick it up at 2pm THAT DAY. Turns out she doesn't know how to operate a calendar and booked it for the next day and only for a 2 day rental. So we get to this other location to find out they don't have a truck either. Now, we're late for work. This location finally finds us a truck but it's yet another ten miles further away. That location was San Jose and they had a truck. However the path back from the location is all highway and this truck performs terribly on the highway. It's a 16 year old truck that has major steering issues. For reference, I drive a 26 foot refrigerated truck on a regular basis. Anyway, made it to our house and used it to move, 2 miles down the road. But absolutely refused to take it back on a highway which meant asking to return it pretty much anywhere else. The traffic department absolutely refused to help in anyway. I made multiple calls and got no help until I was pissed off and yelling. Here are your issues in brief: -old equipment -online system not properly tracking rentals -terrible customer service in the traffic department -and again terrible customer service in traffic dept.

Bela B.
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Customer did not leave a comment.

ANDREW M.
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Very Busy at time. Staff very friendly and helpful. Contactless dropoff is a nice feature. Just take pics and make sure you are near a camera on lot. Highly Recommend

HULON F.
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Customer did not leave a comment.

kathleen k. | First Impressions |
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Been using them & recommending them for probably 10+ yrs. for both truck & storage rentals. The staff is helpful & work to resolve any issues for customers. I highly regard the business. Bernard & his team provide excellent care. Will continue to use them.

JESSICA B.
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Slow help, ended up charging me more than originally quoted, this location and their company headquarters told me it wasn't their problem to help me out when their truck got stuck. This company is a joke. All you want is people money for truck you neglect to take care of.

Evan G.
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Do not dispatch a vehicle with a dead battery. Absolutely unacceptable to charge a customer for such a terrible experience.

Cyndi H. | Overall Experience |
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Very good experience with UHaul storage. We used the storage unit for 12 months and it was clean and the halls were well lit. Our unit was not lit but it was sufficient to see inside from the hall lights. They have many carts to use that are included. My only complaint was that I received 3 late charges after going on autopay . That was resolved and the penalties dropped.

randal d. | Overall Experience |
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Only issue is trying to get through over the phone. Other than that, very good experience and very helpful staff.

Ricardo C.
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thank you for the excellent service I always use uhaul and I never had any problems

HERBERT W.
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Customer did not leave a comment.

Richard K.
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Customer did not leave a comment.

Miriam R. | First Impressions |
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Excellent customer service, with friendly smiles. They answered all of my questions and addressed my concerns. Thank you

CHARLES D.
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Very helpful personnel.

William D.
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All was well. No recommendations at this time.

ANDREW C.
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Customer did not leave a comment.

Tom D. | First Impressions |
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Uhaul has always been an company. The hours of operation are amazing.

JAMES C.
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Customer did not leave a comment.

SARAH F.
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Customer did not leave a comment.

ELEANOR Z.
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Customer did not leave a comment.

CHRISTOPHER M.
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Customer did not leave a comment.

Timothy L.
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Customer did not leave a comment.

MARGARITA M.
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Customer did not leave a comment.

Logan B.
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Customer did not leave a comment.

TINEKA S.
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Customer did not leave a comment.

Sergio E.
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I liked the staff. They we're professional and friendly.and did everything to make me feel safe with the trailer. Thank you!

JESSICA B.
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Customer did not leave a comment.

CHRISTOPHER B.
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Our trucks gas gauge was broken and the check engine light was on. We called and we were told the truck is fine, so we used it and we had no issues other than we had no idea when we would run out of gas, so we stopped frequently to put more gas in.

Joseph O.
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Bernard demonstrated great customer service.

MARCO VINICIUS M.
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Wonderful

Leroy F.
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Customer did not leave a comment.

Ronald G.
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Customer did not leave a comment.

MORGAN S.
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Drop the fuckin prices i drove ur shit 30 miles to grt charged 60 fucking dollars thats ridiculous

Coridale J.
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Keep doing what you are doing?

Gregory B.
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Customer did not leave a comment.

David T.
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My only issue with the reservation process was the app. It kept resetting and I was never able to complete everything necessary before pickup of the trailer.

Lawrence R.
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The truck was clean as it could be. The seats were ripped. As being well maintained, I would say maintained for a truck having 133000 miles on it.

Kendell A.
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Craig was very helpful, and the young lady that actually checked in the truck for me made it very easy she was very friendly and made my drop off a great experience.

KATHALEEN P.
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The 26 foot u-haul truck and the tow dolly were old. The u-haul truck broke down on the side of the interstate about twenty miles from the pickup location. It took about one hour and a half for the two tow trucks to arrive. One tow truck was to tow the broke u-haul to the pickup location. The other tow truck was to take the tow dolly 3 miles down the road to next u-haul location that had a 26 foot truck. We told the driver that we would go ahead to the location to sign the new contact. We told him we had three guys waiting to load the truck which was already delaying us two hours. The driver assured us he would be right behind us. We waited 30 minutes and the driver didn't show. I drove back to the location we broke down at. The tow dolly was loaded on the t of w truck but the driver was no where is sight. I called the tow truck company back to be informed that the driver should be there in ten minutes. The driver decided to ride with the other driver go return the broken u-haul which is a 30 minute ride without heavy traffic. I asked the tow company if we could take the u-haul to our house so the 3 hired guys could start loading the u-haul and the driver bring the two dolly to our house. The company said that was fine. The tow driver bought the tow dolly one hour and a half after originally arriving at our broken down site. We are have lost several hours of loading and drive time. I filled the original u-haul with gas that we had to return.

JILL D.
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Customer did not leave a comment.

William O.
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Customer did not leave a comment.

RICHARD M.
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Customer did not leave a comment.

Brian G.
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Customer did not leave a comment.

MOHAMMAD S.
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I'm a customer over 28 years in Jacksonville always all the employee working as a professional so kind and a large U-Haul company add a comment to my friend and he want for my neighbor well thank you very much

CHARLES S.
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I never got a final bill emailed to me.

Bonaldi K.
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I check in online but still need to wait for more than 30 minutes on the line just go pickup the trailer. Why bother put online checkin service if you can expedite the service???

Jeanette T.
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Customer did not leave a comment.

John M.
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The guy who mounted it left the chains dangling on the ground. I had to stop and pull over and twist them around to make them not drag.

LARRY S.
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Customer did not leave a comment.

DEAN P.
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Truck was dirty, he said gas tank was full, and it wasn't, lots of damage already on truck, and truck should not be on the road, it is totally dangerous! UHaul should be ashamed for allowing a truck this bad to be on the road!

JERRY S.
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Customer did not leave a comment.

William S.
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Customer did not leave a comment.

DMITRY M.
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The line to get equipment was too long. Single employee at the register until one of the customers raised his concerns.

bernard o. | First Impressions |
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RICHARD was very helpful and friendly got us on our way in no time at all , and it was busy too.

MARK M.
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All was great paid in side walked out to the truck running at the door Just as easy on the return

Angel P.
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Had a great experience. Great customer service. Friendly staff

JEFFERSON L.
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Customer did not leave a comment.

ROSEMEIRE A.
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I returned the truck with a few threads of carpet. I have a commercial account. If Im supposed to keep a truck clean so others may use, then I will buy my own truck. We pay average of U$ 100/day plus more mileage if we drive outside my area. To have the crew coming and saying I will charge you U$ 25 to brum/blower the floor? Soon we will be charged for stepping on dusty floor and bringing dust inside the truck..... Does the worker make U$ 25/hr? If so.... he would have spent 10 min the most to open/close back door and brum/blower the threads from inside the bed (box).... Thank you for the opportunity of working with you... but I will look for another truck rental facility!

Kendarius F.
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More open space

PAUL A.
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Customer did not leave a comment.

Peter D.
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Customer did not leave a comment.

GREGORY D.
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The staffer at the Clearwater drop off location was amazing. He greeted me as I pulled in and was as pleasant as could be. Really nice guy. Great experience.

Alexi R. | Overall Experience |
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No problems and my belongings were well taken care of. Thank You

Viveca B.
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Customer did not leave a comment.

EDGAR M.
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Wrong ball hitch sold! When I asked questions I was just told it's correct! Terrible customer service. I will NEVER recommend this place to anyone!

Josie F.
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Customer did not leave a comment.

SCOTT L.
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Customer did not leave a comment.

THOMAS P.
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Great customer service! Greeted me friendly, unhooked the tailor and I didn't even have to get out of my Jeep. Great system they have there!!

William B. | First Impressions |
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Very helpful staff,

SHELLY S.
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William went over and beyond what I needed

JERRY A.
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Customer did not leave a comment.

Daniel R.
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Customer did not leave a comment.

Mark T.
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The 26' truck had major alignment issues. Not easy to drive, ran really rough.

SCOTT A. | First Impressions |
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I have experience with Extra Space in Brandon FL. Access to their facility is via unique access code. Access to this Uhaul facility is via unique card (one card). This limits flexibility for access by my family. We have to coordinate who has the card in order to gain access to the facility and unit.

Thorsten S.
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Customer did not leave a comment.

Dwight O.
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give the customer the option of having a ramp

RANDALL D.
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Customer did not leave a comment.

PAMELA M. | Overall Experience |
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Moved because so many UHaul Trucks block all but one or two spaces at loading docks. Too congested with rental vehicles. Found another facility that is more accessible and much less expensive!

Justin S.
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Customer did not leave a comment.

LUIS M.
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I was issued a rickety truck. The passenger window started howling once I hit 50Mph. Inside the cab was noisy, everything creaked and squeaked. The clear plastic of the center cluster (speed, rpm) was cruddy.

Gregory D.
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I like these guys. They run a good operation.

Kyong S.
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Picking up was good, solid customer service. Dropping off I asked the employee what if I returned with more gas than I got it originally, meaning I put too much gas in the truck upon returning, he said “that's a good thing” and proceeded to tell me my final Bill total and walked off. It's nit about the money it's principal. Wont use this facility again.

Joe M. | Overall Experience |
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I have 5 kids and have moved them into college and from college with U-Haul from Jacksonville, Tallahassee and Gainesville. Also U-Haul was involved with moving my parents down sizing and eventually assisted living. U-Haul Moving & Storage Of Mandarin is the best U-Haul franchise I have experienced They are very professional and helpful, even for some of us that have not backed a trailer up in awhile. I would whole hardly recommend .

Larry M.
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Customer did not leave a comment.

KHIEM M.
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The prices is very good

KEVIN S.
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I would suggest toning down the amount if cleaning products used to clean the truck. The smell was nice but overpowering

VICTOR R.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

Thomas K.
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None - they accommodated me

JOSEPH M.
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Customer did not leave a comment.

William J.
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Customer did not leave a comment.

ELIZABETH D.
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Customer did not leave a comment.

BRENDA J. | Overall Experience |
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Everyone that I met here have been so very kind and went out of their way to accommodate me. I appreciate that very much.

TIMOTHY F.
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Impressive processes and technology to support them!

JAMI Z.
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Customer did not leave a comment.

LUTHERPERRY H.
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Customer did not leave a comment.

Christine B.
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Online pickup was convenient however we did have to call to get the info entered correctly and quickly. Improvements in ease of online processing/pick-up.

ROBERT F.
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Customer did not leave a comment.

MICHAEL C.
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We were very satisfied with the current service. Thanks

Joseph G.
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Customer did not leave a comment.

Mark P.
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Customer did not leave a comment.

EUGENE R.
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Very no nonsense. They helped me get the job done.

LAURA F.
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Customer did not leave a comment.

Stuart H.
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Customer did not leave a comment.

Sherry n. | Overall Experience |
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Customer did not leave a comment.

Jessica W.
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Customer did not leave a comment.

BOYD M.
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Customer did not leave a comment.

Lisa Marie B.
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Customer did not leave a comment.

Tony P.
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Customer did not leave a comment.

Claude V.
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I have used this location in the past. All my experiences with this location has always been perfect!

David C.
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Bernard was great in helping us get everything handled in a quick, safe and efficient manner. My son recommended this place to me and I'm sure I will recommend to others.

PAUL B.
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The web site is difficult to navigate. The personnel at both locations were knowledgeable an courteous.

ROBERTO A.
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Customer did not leave a comment.

Joe M. | First Impressions |
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The staff was very professional and quite helpful, really like Jimmy

SUSAN T. | Overall Experience |
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Helpful if 3rd floor lighting would stay on longer. When working at unit the lights would go out about every 15 minutes and had to keep walking all the way down the hall to get them to therm on again. Kind of annoying. Everything else was perfect!

Patricia E. | Overall Experience |
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The staff was the best! They were informative, helpful, friendly. Even under pressure and a number of impatience customers they remained calm and professional. I only needed short-term storage during my move but if I ever need storage again I’ll come to UHaul.

Patrick B. | Overall Experience |
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Great experience at this location. Access was very convenient. The facility was always clean. Bernard the manager was very helpful, always available and friendly. I highly recommend this location.

Elizabeth b. | First Impressions |
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Rick was beyond helpful and great to work with. His customer service skills are amazing - very kind, went the extra mile to make sure everything we needed was taken care of, etc. great team over there! Thanks for everything!

Aldo C. | Online Move In |
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An easy and fast enperience via internet and exceptional clean and secured storage

Jodi W. | Overall Experience |
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Bernard was very knowledgeable and helpful.

Sandy C. | Overall Experience |
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Customer did not leave a comment.

LARRY S. | Overall Experience |
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Customer did not leave a comment.

Joshua C. | First Impressions |
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Simple and easy!

Steven S. | First Impressions |
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Customer did not leave a comment.

Robert K. | Overall Experience |
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Great experience for the past year. Staff always helpful and courteous. Super clean facility.

RUSSELL G. | Overall Experience |
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This is the second time we have rented a storage unit at this facility. The owners and staff are very friendly and accommodating! The facility is clean and well maintained. We have rented trucks thru them as well. Great experience and will continue to use this location when needed!

Patricia E. | First Impressions |
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Customer did not leave a comment.

John C. | First Impressions |
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Front office workers were very friendly, and helpful. Good job.

steven a. | Overall Experience |
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Customer did not leave a comment.

Zoey K. | Overall Experience |
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Customer did not leave a comment.

Jim B. | Overall Experience |
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Customer did not leave a comment.

Jake G. | Overall Experience |
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Customer did not leave a comment.

Patrick B. | First Impressions |
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Kandy and Bernard were very pleasant to deal with.Thank you for great customer service

beverly g. | First Impressions |
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Staff went above and beyond. They took the time to understand my situation, and make excellent suggestions. The honesty and consideration shown to me was refreshing and appreciated. Thank you!

FREDERICK W. | Overall Experience |
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Best storage experience I have ever had. Thank you for the alwaya friendly and helpful staff.

susan o. | Overall Experience |
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I rented a trailer from them and they double charged me. I moved out before my next months rent was due and they never took me out of the system and sent me an invoice with late fees. On the day of my move out I was denied access by my card and they didn't know why. There is not enough staff and long wait times. They definitely need new and better management! Staff did not know how to correct issues. I would not recommend going there until they are u dear new management and staff is trained better.

Wilmer H. | Overall Experience |
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excellent attention from staff

James H. | First Impressions |
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Customer did not leave a comment.

ALEX W. | Overall Experience |
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I’ve been using the Uhaul Mandarin location for years for truck and trailer rentals. The service has always been wonderful! The storage facility there is also just as great! The staff is always friendly and personable. Totally satisfied!

caleb c. | Overall Experience |
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Always fantastic service and very helpful.

cory r. | Overall Experience |
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Way too expensive. I moved a mile down the road to cubesmart and got a 10x10 (also climate controlled) with insurance for $67 a month instead of the $107 I spent at uhaul for a 5x10 without insurance.

MICHAEL K. | Overall Experience |
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This facility is fantastic! Never a major issue and when I had minor ones it was handled swiftly and professionally by the great staff. Thank you!

Courtney P. | Overall Experience |
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No complaints! Best storage experience ice had!

MARK P. | First Impressions |
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The man was not helpful when I wanted to rent a trailer and told me I needed to bring it back by midnight and charged me full price when I didn’t rent it until 3:30 and when I told him I also wanted to rent a unit he didn’t even help me he told me to do it online and then I ended up having to go back to get a key it was irritating and frustrating because I had to be at the place to move the stuff instead of dealing with this nonsense.

Rose R. | Overall Experience |
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Customer did not leave a comment.

nathaly r. | Overall Experience |
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Customer did not leave a comment.

Latona D. | Overall Experience |
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Friendly staff and very helpful

Sharon C. | Overall Experience |
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I have been dealing with this U-Haul for many years, storage rental, truck rental and trailer rental. My only complaint is they block the storage access with trucks you can’t load or unload.

Latona D. | First Impressions |
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It was easy to use and they helped me a lot with my rental unit.

Monica W. | First Impressions |
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Anthony took care of me from A-Z. I can't describe the relief I felt from all his help and information,

Ida F. | Overall Experience |
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A pleasure to work with the managers of this location...efficient, competent and hard workers. Only moved because needed a bigger storage space which was not available.

WILLIAM B. | Overall Experience |
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I had storage here for almost 4 years. Bernard and his team were always helpful with any issues.

michael v. | Overall Experience |
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I am getting storage fee charged even though I checked 11/13/2019.

DAWN P. | First Impressions |
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Great experience

Christia W. | First Impressions |
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Best customer service experience I've ever had. Lennon was amazing--knowledgable, kind, and patient (I had my 3 yo with me). I will definitely do business there again!

Patricia A. | Overall Experience |
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Absolutely great! Rented a variety of trucks & a trailer (helping friends move & my stuff in/out of storage here). EVERY piece of equipment was well maintained & clean. Storage area clean & BUG FREE!

Guy D. | Overall Experience |
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Good location, clean, and not too expensive.

Robert K. | First Impressions |
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Very clean. Great customer service Great security system Great storage units.

JARROD W. | First Impressions |
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Quick, easy, and hassle free service. I’m glad I chose this location to return equipment and store my stuff.

Guy D. | First Impressions |
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Great customer service! They were fast and helpful.

John W. | First Impressions |
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Awesome customer service

austin P. | First Impressions |
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.

Donald C. | First Impressions |
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I was pleased with the efficiency of the staff. All of them except the owner are almost brand new employees. However they were polite and helpful.

Gabriella S. | First Impressions |
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The service was professional of the fees are exceptional and I felt very well taken care of I’m very glad that I came back to U-Haul this area where I use this storage place at the moment is great!

JULIA P. | First Impressions |
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great attitude and service! (Kandy/Anthony)

TAMMY W. | Overall Experience |
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My key broke off and I was told they couldn't do anything about it. I had to leave my shed unlocked for a week until I unloaded the contents. They offered no help. But wanted to charge me 60$

MIKE M. | Overall Experience |
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Excellent rating, everyone was great, I use this facility a lot.

YASHICIA P. | Overall Experience |
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Excellent customer service.

Maryann L. | Overall Experience |
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I have had absolutely no problems with my storage

Maryann L. | First Impressions |
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I have had my storage with you for awhile and have not have had any problems

Shane E. | First Impressions |
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Excellent and speedy service!!!

david A. | Overall Experience |
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The staff was friendly and helpful.

mark b. | First Impressions |
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The staff at this location have been an excellent team to do business with. Everyone we worked with has been professional and cared about taking care of our needs both in storage and truck rental.

Teresa S. | First Impressions |
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Spike was very helpful and friendly .

DARLA S. | Overall Experience |
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Only moved out because we had moved and needed a unit that was closer. Thanks!!

maria m. | First Impressions |
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your crew there is wonderful,... but I was told that at end of month if I reserved a truck there to move my storage ,I would receive a discout. went in yesterday to reserve a truck and OWNER failed...

Joyce S. | First Impressions |
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Excellent customer service.clean efficient and caring staff

GAIL K. | Overall Experience |
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I was closing out my storage unit and also rented a truck to move my possessions. All personnel were all friendly and helpful. I've rented a unit for 3 years and have always had a pleasant experience.

lori v. | Overall Experience |
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Convenient, helpful, professional, very secure.

Ireti F. | First Impressions |
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Nice staff and great customer service.

MONICA S. | First Impressions |
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The staff was very helpful and friendly. No problems at all!

david l. | Overall Experience |
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none

Robert F. | Overall Experience |
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Overall great experience! Staff was extremely helpful and professional. Would definitely use this U-haul again!!

CRAIG B. | First Impressions |
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Very helpful. Always a good experience here.

KENNETH A. | Overall Experience |
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All was great except not getting my last month rent refunded to me I'm a prorated basis. Only used 7 days

Richard H. | Reservation |
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It was a great move for us. The rental equipment was perfect no issues. Sure did enjoy driving that new 26 foot U-Haul. All of the agents were very helpful and polite.

david b. | Overall Experience |
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Thelighting inside the storage unite did not exist

dina f. | Overall Experience |
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Helpful and efficient

Lynn O. | Overall Experience |
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X

Robert F. | Reservation |
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Please continue what you do because the customer service is above the other. i love the fact that you took the time to explain to me the difference between climate control verse no climate control.

Marianne S. | Reservation |
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Very friendly, couteous and helpful.

ron m. | Overall Experience |
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This is the only Uhaul Facilty that came anywhere close to my expectations. The others were dimisive and down right rude.

JERRY M. | Overall Experience |
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None

JOHN H. | Overall Experience |
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Would use this facility again.

JOYCE B. | Overall Experience |
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Very nice well maintained facility

OLLIE H. | Overall Experience |
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Everyone has been very helpful service has been great I would tell anyone about your place

Elizabeth P. | Overall Experience |
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This is the best UHaul you will ever work with - clean facility, great customer service, just cannot say enough good things about everyone there! Owner/manager is always there to help, too.

No reviews have been submitted for this location.

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