Customer Reviews for U-Haul Moving & Storage of Manteca

4,306 reviews

1190 S Main St   Manteca, CA 95337

(209) 823-3947

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(209) 823-3947

1190 S Main St
Manteca, CA 95337

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

you need more car haulers available, I would have rented much longer

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

LISA O. 
Rating:
3.0

More accurate pick up times and locations

Daniel R. 
Rating:
4.0

Keep up the good work,make sure vehicle maintenance is kept up before renting,thanks to MS Paulette for making our rental work for us..

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

HECTOR V. 
Rating:
5.0

Customer did not leave a comment.

Gurpreet S. 
Rating:
4.0

Customer did not leave a comment.

Sarah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIMMY P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Krizenth G. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
1.0

Customer did not leave a comment.

ZIA O. 
Rating:
5.0

🌟🌟🌟🌟🌟 Over All experience was 5 star Thank you

Tina M. 
Rating:
4.0

Great customer service.

JOSEMIGUEL J. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
1.0

Customer did not leave a comment.

NANCY R. 
Rating:
5.0

Customer did not leave a comment.

SUKHCHAIN S. 
Rating:
4.0

Pay more attention to fuel gauge. It showed 3/4, not 7/8.

Curtis R. 
Rating:
4.0

Lower your fees for extra mileage and late turn ins

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

DARWIN H. 
Rating:
4.0

Appliance dolly wouldn't tighten, asked to buy ratchet straps and it was never explained to me that you need the strap and the hooks to go with it.

NATHAN N. 
Rating:
5.0

Customer did not leave a comment.

Jason / Dani R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Henry V R.  |  First Impressions 
Rating:
1.0

Made a reservation online. Went to go inside to check in. I had the reservation number on my phone and the employee typed it in wrong three different times. She kept talking to her co working about another customer instead of helping me. By the time she finally got to helping me she could not find my name in the system even though I had already made my reservation a week before. After about 15mins she finally realized the reservation was under my last name. Then she said we are all set. Without my approval she added the 24hr service and one way stop and the price was over $300. My reservation was only for a set time and in town. I told her I didn't want the 24hr service 3 times and told her to take the one way stop off too. She finally took it off after trying to convince for 10mins to keep it. Then she didn't know what truck I was renting. Even though I showed her the whole reservation on my email with all the information she needed. Then she prorated me for 60miles. Even though I was traveling a lot less. Staff needs to be retrained.

MITCHELL Z. 
Rating:
5.0

Please have key drop off box directions at the drop off area to navigate better.

Arshdeep C. 
Rating:
5.0

Customer did not leave a comment.

AMADOR M. 
Rating:
5.0

I think they need more staff. Otherwise the place was good

suzanne r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALLACE H. 
Rating:
3.0

Customer service inside the facility was lacking. There were three people when I got there and when I had a question about the vehicle because a key wasn't working, no one was in sight. The truck was also pretty beat up. The breaks were squeaky and the doors were dinged. I also was not told that my vehicle was going to be mine for 24 hours. I was under the assumption that the marked 6 hours on my contract were what I was paying for. At the end of the day, I got the job done, with just a few hurdles

CORWIN R. 
Rating:
4.0

Had to wait in-store for executive. One person who was in, went out to help a customer and then didn't return for very long. After waiting for 10-15 min, someone else came out to help.

AMIT A. 
Rating:
5.0

Everything was exceptional! I'd conduct business again with this U-haul location.

Anthony P. 
Rating:
5.0

Wait was a little bit long but once at the teller went thru smoothly

Allan J. 
Rating:
5.0

Customer did not leave a comment.

Shaozhuan L. 
Rating:
2.0

With only 1 employee working the wait time to actually get our crappy truck was long. The truck itself was poorly taken care of. It was a piece of junk. But it did it's job at the end of the day…. The truck itself was cheap enough but got you by charging you by the mile even though it was a short term rental.

DALE H. 
Rating:
5.0

Fabian hustled and went above and beyond to help me and my crazy schedule, he is an asset to your company. There was a new worker that was training and I didn't get his name but his customer service was excellent also. Shelly was awesome, always trying to help me with my storage issues, even when she was on her way home. Thank you guys. The move from Cali to Vegas could've been harder but you all tried your best to ease the process.

MEREDITH T. 
Rating:
5.0

Customer did not leave a comment.

REVOYDA S. 
Rating:
4.0

Customer did not leave a comment.

Bradley H.  |  Overall Experience 
Rating:
4.0

We came in for an original quote. Then when we came back two weeks later, we were told that it did not include several charges. Very frustrated.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

AUDREY R. 
Rating:
5.0

need someone who can sign language as very skill and easy to communicate with deaf / Hard of hearing and try encouraging to Hire deaf and hard of hearing

Kerwin V. 
Rating:
5.0

Customer did not leave a comment.

Linzy A.  |  Online Move In 
Rating:
5.0

Make your time commitments, not one time commitment was made, but you charged me for rentals on time, when I had no access due to your inability to show up on time.

STEVEN T. 
Rating:
5.0

Grasping at straws here as everything went better than expected. They had the truck ready, it was clean and no issues. Waited at the register for about 10-15 mins as employees were helping other customers.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Ana V. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
5.0

I was in and out within 5 mins.

Anthony P. 
Rating:
5.0

Everyone i encountered at this facility were very helpful and nice! Definitely going to use this facility in the future for all my moving needs!

Thomas J. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
3.0

Customer did not leave a comment.

Angela/ Humberto Lopez H.  |  Overall Experience 
Rating:
3.0

Walk the person out to the uhaul

Alicia T. 
Rating:
1.0

I am a 24/7 user. I arranged to pick up my 9' cargo van at 0600. However, when I accessed the lock box the keys were not inside. I spent the next hour on the phone trying to get the issue resolved. I was transferred to two other people and eventually kept on hold for so long the call dropped. I had to wait until 0900, three hours later, for the store to open and get my key. This is the second this has happened to me at this location in Manteca, Ca.

Paul C. 
Rating:
5.0

Great customer service The manager was very helpful, she is very good at her job!

KAREN T. 
Rating:
1.0

Customer did not leave a comment.

Chantelle C. 
Rating:
5.0

You did excellent services already

KEREN T. 
Rating:
5.0

Nice people to deal with.

Austin S. 
Rating:
4.0

There is not a key drop off box. When I returned van late at night I was told to put key in box. They dont have one. So I had to keep the key and go back at 7am to hand it to employee.

Kim W. 
Rating:
4.0

Very dirty inner front windshield. Had to clean myself it was dangerous to drive. Keep getting dirty vehicles when I rent.

Jonathan K. 
Rating:
4.0

Customer did not leave a comment.

Cheryl H. 
Rating:
2.0

bad customer service and liar. any excuse to charge extra. bad experience

FRANCISCO S. 
Rating:
1.0

Horrible customer service, you guys need a whole new team of people working there. I'll never go back or refer anyone to this location!

MARIA C. 
Rating:
5.0

Lots of equipment to rent. I had an issue with the mobile app to check out the rental van, but the agent was very helpful in checking out my 15' truck. I was given a brand new truck that only had 800 miles on it! I was so happy with the new truck. It drove real smooth and the cargo area was really clean.

LEONARD S. 
Rating:
5.0

Arrived after hours. Excellent self check-in. No need to improve for the next customer.

Nina F. 
Rating:
5.0

Was excellent !!

Luis A. 
Rating:
5.0

Thank you Paulette for taking my call and resolving my truck extension. We appreciate you!

Ana V. 
Rating:
1.0

The manager was very rude when I returned the truck.

Arielle N. 
Rating:
5.0

Nothing everything was great

EUGENE M. 
Rating:
1.0

Rude employees wouldn't recommend u haul to anyone

Cody C.  |  First Impressions 
Rating:
5.0

Nothing

JOSHUA V. 
Rating:
5.0

The crew did a great job

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

ALPHONSO L. 
Rating:
3.0

During drop off the 24-7 option as well didn't work.

THOMAS G. 
Rating:
3.0

Fix your website and have trucks ready to go when the pick up time is set

Joshua S. 
Rating:
3.0

I was disappointed in the customer service provided during my equipment pickup. I was sent to the back part of the lot to hook up my trailer. I immediately went to the location I was directed to. I waited there over 10 minutes and actually started to walk back to the office feeling that I was forgotten about. As I was half way walking to the office, the staff person who directed me to the back lot finally drove up

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

RUBEN F. 
Rating:
4.0

Customer did not leave a comment.

SANG R. 
Rating:
5.0

Customer did not leave a comment.

WARREN W. 
Rating:
3.0

Customer did not leave a comment.

JAMES H. 
Rating:
2.0

I had made reservations for a 6x12 enclosed trailer. When I got there, they only had a 5x8 available. Instead of finishing my job in 2 trips, I ended up taking 3 trips. What a waste of gas! What is the use of making reservations???

JOHN G. 
Rating:
1.0

Well I got the moving truck, it was dirty,the (!) Was on and the check engine light came on as well, I originally thought I would be going 100 miles or less, after the check engine light came on, I didn't complete what I had to do, took it back the next morning.

Julie R. 
Rating:
2.0

See above

Elizabeth S. 
Rating:
1.0

Customer did not leave a comment.

STEPHANIE A. 
Rating:
5.0

Customer did not leave a comment.

CHRIS L. 
Rating:
5.0

Customer did not leave a comment.

EDUARD M. 
Rating:
5.0

Pleased with the air conditioning unit and didn’t have a problem with seeing bugs or any that were alive in my unit.

LETICIA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HANSEL V. 
Rating:
3.0

The U-Haul Center in Manteca forgot to put the furniture pads in the U-Boxes. We lived 1hr 20min from Manteca. We weren't going to go and get them after we opened the U-Boxes in Chowchilla.

STEPHEN A. 
Rating:
2.0

If U-Haul changes your reservation time it would be nice to get a call or email... To inform the customer of any new changes & not have them Wait around. Time is precious when you're on the schedule. Also AC was not working in the van, Not very exciting!! on a very HOT DAY with the long drive . 😩🥵

ENA I. 
Rating:
5.0

Nothing. Alls good

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH K. 
Rating:
2.0

Broken side mirror and check engine light on

EDDIE A. 
Rating:
5.0

Customer did not leave a comment.

Codey T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BYRON K. 
Rating:
4.0

Customer did not leave a comment.

Courtney T. 
Rating:
5.0

Customer did not leave a comment.

dave g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Thank you for great service Paulette & Chris🙏😀.

ANA V. 
Rating:
5.0

Customer did not leave a comment.

larry V. 
Rating:
3.0

I was given a vehicle that had the engine light on. The left side view mirror broke while driving down the road. Halfway into my trip the transmission started slipping. At one point it took at least 5 seconds for the power to transfer to the wheels.

DUANE S. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
2.0

I was assured of a certain storage size needed for my items, that size was not was not available so I had to forfeit some of my own personal items, rendering a $25 “cleaning” fee UHaul really needs to get their communication together between corporate and on sight personal. I’m very upset about my service and will be spreading this situation to any and all who ask me.

CHRISTOPHER R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hungta L. 
Rating:
3.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

GERIMARJOHN T. 
Rating:
5.0

Customer did not leave a comment.

Will C. 
Rating:
5.0

Thank you Paulette for a smooth and fast check out this morning. Thank you Chris for your great service and a fast and easy check-in. We at Casa Royal Staging appreciate you!

Ana V. 
Rating:
5.0

Customer did not leave a comment.

RAYMUND C. 
Rating:
5.0

Customer did not leave a comment.

ALAN K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Larissa R. 
Rating:
2.0

Customer did not leave a comment.

Henry R.  |  Overall Experience 
Rating:
4.0

There's a female that works there...that...when you ask if a PARTICULAR PIECE IF EQUIPMENT IS THERE...starts asking 20 questions like "where are you moving to?" WHAT? #1 - WHO SAID I WAS MOVING ? #2 - CAN YOU JUST ANSWER MY QUESTION ? #3 - FOCUS ON WHAT THE CUSTOMER WANTS AND SAYS

Stephen B. 
Rating:
5.0

Wonderful experience,the lady that helped me in the morning at the counter was great 👍,she was multitasking me and 3 other clients at the same time all by here self 👍,verry impressive,and the people that helped me at the back were verry helpful and we'll trained, 👍👍👍👍👍👍

MIGUEL A. 
Rating:
4.0

The manager is awesome, other staff needs more training and manners.

Timothy F.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Roderick W.  |  Overall Experience 
Rating:
5.0

Best experience

William N.  |  First Impressions 
Rating:
5.0

Everyone was great help!!

TERRY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM/ Denise Nieman A.  |  First Impressions 
Rating:
1.0

I was happy with the service attendant but when I unexpectedly found a large room to share I had to vacate the storage space in order to conserve with the payment of my living space. I expected to get the rest of the time I did not used at U-haul be refunded unfortunately I was surprised that you guys would make extra money from the space but not refund the money I didn't use. That was not nice.

Maheshwari N.  |  Overall Experience 
Rating:
5.0

💯EXCELLENT

Reginald R.  |  Overall Experience 
Rating:
5.0

I was impressed with the staff kindness and support. This branch in huge, clean, organized, ...etc. they even helped me drop off the rental truck and trailer at their branch instead of driving extra hour for the final destination. Awesome people. The branch supervisor was doing 2 customers at the same time just to keep the line moving with a beautiful big smile on her beautiful face.

moustapha m.  |  First Impressions 
Rating:
5.0

Staff is always very helpful and courteous. Thank you

ROBERT F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett M.  |  First Impressions 
Rating:
5.0

I was very pleased and very welcomed by the staff who helped me they were the best thankyou so much..

Sarah O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosecelia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Savannah H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian J.  |  Overall Experience 
Rating:
4.0

Please have a more smooth exit-out experience and the ability to set up a move-out date in the system. Also would feel safer if the units were gated.

Albert C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Julieann A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pedro jesus v.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Raymond G.  |  First Impressions 
Rating:
2.0

Staff was rude and very slow

Roderick W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  First Impressions 
Rating:
5.0

I never imagined I would say this about a U-Haul but absolutely love this place. The lady who signed me up was so kind, friendly, and helpful. The storage units are also very new and clean, easy to access.

Albert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devon D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH A.  |  Overall Experience 
Rating:
5.0

Thank you sooo much for all the help all the staff in Manteca are very helpful and accommodating 🙏🙏🙏👍👍👍 Stay safe and healthy Bless us all ❤️

Edith K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah G.  |  First Impressions 
Rating:
5.0

I’m very pleased with the services of your staff especially DETASHA AGUERO.

Ellen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarah james c.  |  First Impressions 
Rating:
5.0

Staff are very professional and efficient.love that storage is one of the cheeps one in Manteca and Modesto I’m so happy with ::: :)

Maria E R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMANDA M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  Online Move In 
Rating:
4.0

After renting a U-Haul van, I asked the young lady inside if any small 5x5 storage units were available for rent. She indicated that there were not, and took my contact information to be put onto a waiting list. A day or two later, I went to the uhaul.com website on a whim and checked for 5x5 availability, and it seemed there were 5x5 units available the whole time, so I went ahead and rented one online. After hours access works fine, but there really should be a note posted adjacent to the door stating that, after the access code is entered, the renter has to pull *hard* to open the door. Other than that, getting in/out is very easy.

Michael E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

claudia c.  |  First Impressions 
Rating:
5.0

N/a

thomas k.  |  First Impressions 
Rating:
5.0

The staff was very helpful and accommodating when I needed to change the size of my storage unit. The facility is very clean and secure.

Keith M.  |  First Impressions 
Rating:
5.0

Excelente service and security that makes it easier for you to store anything you want thanks UHAUL And it's employees.

Narciso A.  |  First Impressions 
No reviews have been submitted for this location.

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