Customer Reviews for U-Haul Moving & Storage of Manteca

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Manteca

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Jose V. on

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Datasha thank you as always for your excellent customer service, we truly appreciate you! Always look forward to coming in and seeing your smiling face! Thank you Chris, for the fast and efficient check in. You are one of the nicest customer service representatives, and we appreciate your excellent service!

Julia G. on

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Manteca UBox delivery said that they did not have my reservation for delivery and that they couldn't deliver on the day I wanted. Highly un profesional Service for the UBox. Never again will I move my stuff using a ubox or uhaul at all!

Karla P. on

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Kenneth D. on

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Blair B. on

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Lulanicharmaine N. on

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Have employees with decent customer service skills. Very rude and lazy on the phone. They also took excessively long to finish my rental reservation.

Richard E. on

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I have always enjoyed this facility and have used it a few times before. Always good service and knowledgeable people assisting me. I would use this facility again.

Byron H. on

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No problems, auto trailer worked smooth as glass...

Gaurav G. on

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Good

Deanna D. on

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We were given the wrong equipment, so for A FULL WEEK I was unaware I had been driving in a truck that had been reported stolen.

Debra K. on

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Douglas P. on

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ANA V. on

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Thank you Bryon for checking us out seamlessly, excellent customer service! Thank you Paulette, for re-checking us in. We appreciate your efforts always, and superior customer service! Thank you so much! Jose & Ana Vides

Juan F. on

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Larry H. on

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Detasha was awesome as always.

Albert Q. on

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Timothy M. on

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I really wish there were more employees to check people in. Had to wait 35 minutes.

michael d. on

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Computer system is slow and archaic.

Shearron W. on

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5 stars

Paul H. on

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More people helping to check in. I was in line almost an hour.

Nathaniel W. on

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Enayatullah N. on

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Corey M. on

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12 miles of driving took 6.2 gallons of gas . The tank must of not really been full when I got it.

Andrew S. on

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jesse w. on

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Didn't bring my truck mounted ball assembly with me, was given an assembly to use for 1 day, no charge mentioned, figured it was a loaner. No so, charged about 33% of the total bill for the MC trailer. How considerate??????

Yvonne B. on

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I was very satisfied with the employee who checked me in as well as the the person who helped me check the trainler back in at the end of my rental. I WAS NOT pleased with the U-haul website or the system (IT) U-haul uses as it was duplicative, cumbersome and completely useless. After making the reservation online I arrived at the U-haul facility to find that my reservation was not what I had reserved, and that there were no more trailers left. I had driven 45 minutes to pick this trailer up and Only after I showed my confirmation email did they come up with a trailer I could rent. I feel bad for your employees that have to deal with irate customers because of your faulty, out dated system. Get this updated and I guarantee your employees and customers would be much happier.

Joseph R. on

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Customer service was poor, need more knowledgeable people and friendlier employees.

Zosima A. on

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Robert S. on

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Paulette was very courteous and proficient in getting me my rental. I would rent from them again. Has a nice smile too,! Among other features...Yum.

gary b. on

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Jon R. on

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The Assistant manager (woman) was phenomenal by the way she handled the situation My family was in. We had to vacate our home immedility after selling it, our new house was not going to be done for 3 days and we were lost as what to do with our stuff and our children. This nice and caring woman helped us through it and went above and beyond by taking care of us. You should recognize her for her customer service and also publicly recognize her in your company recognition program. We will now be a customer of yours for life and use this location as long as she is there.

Clifford J. on

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Customer did not leave a comment.

Michelle T. on

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The gal that helped me was amazing and well deserves that manager position when in comes available. She was quick, sweet and on top of things. Im sorry I dont know her name. I think its tayden.

SHERRY S. on

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although lies were long at times employees remained patient, courteous and professional. Overall good service and experience throughout my moving experience and need of storage units as well.

Teresa L. on

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Everyone always takes great care of us there! Paulette runs a great business!

Steven W. on

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Nice place to store your extra items

Lauretta W. on

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Great friendly service

MARIE M. on

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I really liked the service I recieved while storing my things. I would definitely recommend your facility to friends. The space was adequate and it was nice and clean and the price was great. Thanks a

Keith M. on

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The staff was very helpful and accommodating when I needed to change the size of my storage unit. The facility is very clean and secure.

ALBERT C. on

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i always use u-haul for my moving and storage needs.

Dian H. on

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Wonderful service. Everything went perfectly.

Shybria C. on

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Very good experience.

Narciso A. on

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Excelente service and security that makes it easier for you to store anything you want thanks UHAUL And it's employees.

SHERRY S. on

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Employees were exceptionally kind, patient and professional. They went out of their way after closing to accommodate my immediate need of additional storage at the last minute as we were unloading

ERIN L. on

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Superb pricing. Excellent customer service. Great hours. Easy online payments. I loved everything about Manteca Uhaul.

STEPHANIE B. on

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Great storage experience

Jeaneth P. on

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Accessible, well-maintained and secured. Will definitely recommend!

Deborah n. on

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I was very impressed with the staff!! They were always busy but took the extra time to help me with all my questions. I wish I could give them more stars!!! Thanks for the great service experience!

Ollie R. on

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I was very satisfied with your facility and would be pleased to recommend this location to anyone needing extra storage.

Tommy R. on

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Negative 5 stars. Rent got raised for no reason, and you have to pay extra to access your storage 24hrs a day. This is the worst place I have ever been. Horrible attitude from all employees.

GREGORY G. on

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Easy online return and grateful for 24 hours drop off.

donn h. on

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Many thanks to everyone at the facility. Special thanks to Paulette when she locked the U-Box for me after noticing that my loaders failed to do so at the far end.

Susan C. on

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Very pleased with this location

Constance C. on

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This is probably the cleanest facility that I have been in. The staff is very friendly and attentive.

Jacque F. on

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we only needed small storage for a month, so this worked out great

Jerry P. on

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Great location also right off the freeway. By far the best of any we looked at and felt our belongings were safe here and they were.

kay m. on

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My only two negatives were that it seems understaffed. There always seemed to be a long wait. Also when we were moving our stuff out of the storage unit. We saw two cockroaches on the floor.

carrie a. on

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RON W. on

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Need more staff people working to long of wait very slow.

Natalie C. on

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Everything was great. Easy access in and out and security is top knotch. My only complaint is the hours. Closing at 7 makes it very hard to get there in time when you get off work at 5:30

MARCO O. on

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Great facility

Carole D. on

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There was a very long wait. You coul have used another associate.