Customer Reviews for U-Haul Moving & Storage of Manteca

4,397 reviews

1190 S Main St   Manteca, CA 95337

(209) 823-3947

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(209) 823-3947

1190 S Main St
Manteca, CA 95337

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

storage was on the expensive side but it was the only thing available at the time . but this may not be the aporoiate place to vent this but i think uhaul will nevere get my business again i tried to rent a 8x12 cargo trailer the price comes back at 4000 dollars why are you gouging people 4 montha ago i rented the same trailer for 350 .oo why the price hike i can get a moving company to move me for 2900 buck they come pack it up and unload it so why would i ever use uhaul again

Richard H.  |  Overall Experience 
Rating:
5.0

The person that made the drop off experience a great one is MELINDA CABRERA. Contacting U-haul 800 number was very frustrating because of loooonng hold/wait on the phone. Melinda eased the frustration. My son was to return the trailer in Manteca, a town he is not familiar with, and couldn't get a hold of anyone. I made the call to U-haul 800# - waited for a long time - until Melinda took my call. Melinda stayed with me on the phone, helped me (I'm in AZ) and my son until matters were resolved. Thank you Melinda!!*****

JACOB STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

TAGHI F. 
Rating:
4.0

Mileage on the van was 0.9 miles low. Card readers were not working well. Storage units need markings at the end of each section, so it's easier to find the correct section and storage unit.

CURTIS R. 
Rating:
5.0

Helpful staff made it easy.

GREGORY L. 
Rating:
5.0

The staff are very efficient. The lady who showed me the storage she is very friendly she really help me to make sección on!! Love that place.

Maria E R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gagandeep B.  |  First Impressions 
Rating:
1.0

They never explained on a in town rental I had to pay miles . I asked why it cost 100) more than it should they said that was a deposit. When I took it back they said it was the charge fir miles. I'm not happy about that at all. Had it been explained before I would have been ready but I asked about the extra dollars and they lied say it was a deposit

Jennie M. 
Rating:
2.0

Although the staff was friendly, there was also a lot of miscommunication. From the time my Uboxes were delivered to my former home in CA on 10/19/21 to the time they were delivered here in TX on 11/17/21, it was complete frustration on my part. The customer service was not good on both ends. The last reason I was given as to why my Uboxes were not returned to the local office was there was no one available because your one driver was off. I don't begrudge anyone taking some time off but maybe next time only book as many as you can handle. The boxes sat in my driveway for a week and a half allowing me only to half my driveway. This was a most unpleasant experience!

Virginia R. 
Rating:
5.0

Customer service personnel were very professional and accommodating.

Gagandeep B. 
Rating:
1.0

Tienen El peor servicio de cualquier otro lugar

Martha D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Wish they were closer to my house.

MICHAEL M. 
Rating:
1.0

Well, lets start with the original “guaranteed” reservation pickup Lodi, Ca 11/26/21. Then I get a call, sorry it will be pickup in Stockton at this address and “ guaranteed” oh, you will get a $50. Refund. Again, so no it is pick up at this location in Stockton “guaranteed”. We arrive at the second address in Stockton and what do you know, but you have to pick it up in Manteca “ guaranteed” oh and 40 miles extra. They sent me a text at 8:13 am, I do not read texts while I drive and also pick up was 8 am. I will never recommend the company.

SAUNDRA H. 
Rating:
1.0

The truck wreaked of cigarettes. I could barely breathe with the windows up. The guy assigned the worst truck. My friends and family who helped me move items to storage were annoyed that UHaul had given me such an old, loud and rickety truck. They don't want any of us to go to that location anymore.

LAKIESHA M. 
Rating:
4.0

Not much. Very accommodating and was ready to roll when I got there

KEVIN J. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Great truck. I rented a 10' and so easy to drive.I used the gas gauge and I got amazing gas mileage.

NANCY W. 
Rating:
5.0

All Services excellent, professional, friendly, greets customers well. Excellent service. I have been to this location many times for my moving and storage unit too.

Maheshwari N. 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
5.0

Very helpful and pleasant staff. Will always go back here for any future rental needs.

LYNNE M. 
Rating:
3.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Fernando was very helpful

Margaret S. 
Rating:
4.0

Customer did not leave a comment.

BHURWINDER C. 
Rating:
5.0

Customer did not leave a comment.

PORFIRIO M. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Thank you Paulette for your great service. We appreciate all you do. Thank you in advance for getting us the truck I need for this coming weekend 🙏😃 Thank you Chris, for your great service always. Its always nice to see you upon our return. Best, Ana Vides, Casa Royal Staging

ANA V. 
Rating:
5.0

Clean the INSIDE of the windshield.

FRANCO R. 
Rating:
4.0

Customer did not leave a comment.

Bill H. 
Rating:
1.0

1ST and LAST time we will ever use Uhaul and UBOX again. Most stressful move I've ever had because of Uhaul and the BS they put my family and I through. They changed my pickup dates, charged me for a 4th box, even when boxes weighed less than 2,000 lbs and were already pickuped from my house and dropped off at the Manteca location. Will never use uhaul ever again. Have told family and friends about the added stress uhaul caused my family and I.

CODY O. 
Rating:
5.0

Customer did not leave a comment.

HARJIT S. 
Rating:
5.0

Customer did not leave a comment.

Sadick A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM H. 
Rating:
4.0

Customer did not leave a comment.

JULIO T. 
Rating:
5.0

The vechicle is so well maintained & clean & awesome, there is really no worries. A very large blessing🙏 The cargo van got 16 mpg is not fantastic, but its probably better than the larger trucks. Blessings🙏

Cheryl S. 
Rating:
3.0

Female staff member was awesome. They were under staffed which led to longer wait times.

Johnny P. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
4.0

The door of the container was a little hard to open.

Art A. 
Rating:
5.0

Perfect everything

ERASMO R. 
Rating:
4.0

Customer service needs much improvement. Customer should not have to look for the truck they have keys to. I had a reservation and I'm disabled. Also digital mileage cheats the customer, I drove out of the parking lot to the signal (lights) mileage changed adding a mile to my charges. Upon returning the truck no one around to be seen. Waited at least 5 minutes and still no one. Went inside and waited for a few more minutes until a girl came out of the office and I had to ask her where are the employees to check in the truck. Very unprofessional customer service. And they are now $1.09 a mile instead of 0.79 cents. And truck rental fees have increased.

BRIGETTE T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL P. 
Rating:
5.0

Customer did not leave a comment.

LEE B. 
Rating:
5.0

Impressive customer service. Keep up the good work.

Teresita V. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

My experience was wonderful. Easy and fast pick up and drop off. Prices are excellent as well. I will be renting equipment from them again.

Regina C. 
Rating:
5.0

Excellent service.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Love this location! Largest selection around, open late, large parking lot, and friendly staff. I get UHauls weekly and this place is my go to! Absolutely recommend!

Chad P. 
Rating:
1.0

I overfilled the gas and found out there's no reimbursement. I lost $80 worth of gas. Pretty unhappy.

America V. 
Rating:
4.0

Customer did not leave a comment.

Bonnie H.  |  Overall Experience 
Rating:
5.0

Always satisfied with the customer service and the cleanliness of the equipment

Byron D. 
Rating:
5.0

Customer did not leave a comment.

KIRANJIT B. 
Rating:
1.0

Vicky was awesome booking a reservation after a particular location's manager/owner ripped up my contract after claiming I was racist. I had let the staff at the store location where my reservation was made know that the rate quote was over $80 more than what they were wanting to charge me. This had nothing to do with race. I accepted the charge and the owner became irate stating i was racist for denying my interest in requiring an explanation. Ultimately this wasted about 5 hours of my day due to now having to track down and reserve equipment at another location. I now cannot recommend the California street Stockton location to anyone amd feel sorry for the nice lady who was assisting me before the owner began his tirade. He later threatened to kick my ass outside the store. Complete disappointment. Uhaul should ask the lady in the store about thia weekends incedent. They would be shocked. The Wilson location was good

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Gurpreet S. 
Rating:
4.0

Customer did not leave a comment.

RAMON B. 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
3.0

Customer did not leave a comment.

Jeremy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
1.0

Notifying client on any change on delivery/picking up time and provide solutions

JORGE P. 
Rating:
1.0

Uhaul messed up our reservation by trying to say we had put in our reservation a day later than we had. Then they transferred our reservation to a location that was already closed (and significantly further away, resulting in higher mileage costs), so we couldn't get our truck in time. The app user interface is absolute trash and is basically nonfunctional. Renting from uhaul made every single step of our moving experience 10 times harder than it needed to be.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
2.0

A customer service action had been opened to address the issues I brought up about the truck.truck was littered with moving mats and cabin was not cleaned and sanitized. There was coffee stain in cup holders and there was a live fly in the cabin. No proper instructions was given by attending service rep with regards to verification of the truck.

Marilyn G. 
Rating:
5.0

Truck we ready when we arrived and everything was good. I would definitely use this location in the future.

Michael S. 
Rating:
4.0

Well organized and very easy drop-off!

Alexander M. 
Rating:
5.0

The staff was very polite and helpful. Easy pick up and drop off.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

David helped us the entire time. He was awesome. Very well mannered and excellent customer service.

John S.  |  First Impressions 
Rating:
4.0

rates for 5x5 are too high

Kevin C.  |  Overall Experience 
Rating:
4.0

Hard time to print drivers license

Richard F. 
Rating:
5.0

Customer did not leave a comment.

IQBAL M. 
Rating:
5.0

Having a dedicated camera to scan license would be useful. My phone was not up to scanning both sides of my driver's license, the clerk had to use hers.

JESSE H. 
Rating:
4.0

Customer did not leave a comment.

Brian R.  |  Overall Experience 
Rating:
4.0

Employees are friendly and work hard. They could use a few more to help, they look under staffed.

GERALD M. 
Rating:
5.0

Agent (Freddie) was very professional and knowledgable

FREDRICK H. 
Rating:
4.0

Engine light was on from the start with only 1/8 of a tank of fuel - inconvenience to get fuel before you start your move.

DAVID V. 
Rating:
5.0

Excelente personal! Muchas gracias.

Virginia J.  |  Overall Experience 
Rating:
5.0

This location is good, however one thing they need to wash the equipment before the customer picks up. They also need to notate any exterior problem with the equipment.

Sydney A. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
4.0

There should be a more thorough commitment to equipment working properly. The air conditioning was intermittent, there was a rattling noise upon starting from a stop, and a high pitched squeal around 40-60mph when turning the steering wheel.

CYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

I always go to this uhaul because they always have the cleanest trucks and they have top notch customer service. Picking up and returning is alway a breeze! I will continue to do business with this place. I am a happy customer.

Gelix V. 
Rating:
4.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Keep up the good work!

JAMES E. 
Rating:
4.0

The rental facility was nice but the experience was horrible. To start, my reservation was shortened to 24 hours without notice. I needed a vehicle for longer so I had to make another reservation for the next day but couldn't find one at the same location. I was late picking up the 2nd truck because we had to return the 1st one at one location then drive to another for the pick up. Because I was late, UHaul automatically canceled my reservation. Fortunately, there was a truck available nearby. I was able to drive a few miles away to pick up this vehicle. All in all, the reservation process was horrendous and there was little regard , if any for the trouble this caused for me or the other people with reservations longer than 24 hours. If it wasn't for a need to rent one of these vehicles, I would much rather go through another company next time

MARK N. 
Rating:
4.0

Customer did not leave a comment.

BRENT C. 
Rating:
5.0

It was quick and easy. I will certainly use this location again.

PATRICIA B. 
Rating:
5.0

you need more car haulers available, I would have rented much longer

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

LISA O. 
Rating:
3.0

More accurate pick up times and locations

Daniel R. 
Rating:
4.0

Keep up the good work,make sure vehicle maintenance is kept up before renting,thanks to MS Paulette for making our rental work for us..

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

HECTOR V. 
Rating:
5.0

Customer did not leave a comment.

Gurpreet S. 
Rating:
4.0

Customer did not leave a comment.

Sarah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIMMY P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Krizenth G. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
1.0

Customer did not leave a comment.

ZIA O. 
Rating:
5.0

🌟🌟🌟🌟🌟 Over All experience was 5 star Thank you

Tina M. 
Rating:
4.0

Great customer service.

JOSEMIGUEL J. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
1.0

Customer did not leave a comment.

NANCY R. 
Rating:
5.0

Customer did not leave a comment.

SUKHCHAIN S. 
Rating:
4.0

Pay more attention to fuel gauge. It showed 3/4, not 7/8.

Curtis R. 
Rating:
4.0

Lower your fees for extra mileage and late turn ins

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

DARWIN H. 
Rating:
5.0

Customer did not leave a comment.

Jason / Dani R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Henry V R.  |  First Impressions 
Rating:
5.0

I think they need more staff. Otherwise the place was good

suzanne r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bradley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linzy A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Angela/ Humberto Lopez H.  |  Overall Experience 
Rating:
1.0

Rude employees wouldn't recommend u haul to anyone

Cody C.  |  First Impressions 
Rating:
2.0

I was assured of a certain storage size needed for my items, that size was not was not available so I had to forfeit some of my own personal items, rendering a $25 “cleaning” fee UHaul really needs to get their communication together between corporate and on sight personal. I’m very upset about my service and will be spreading this situation to any and all who ask me.

CHRISTOPHER R.  |  First Impressions 
Rating:
5.0

Best experience

William N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM/ Denise Nieman A.  |  First Impressions 
Rating:
5.0

I was very pleased and very welcomed by the staff who helped me they were the best thankyou so much..

Sarah O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Savannah H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Julieann A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pedro jesus v.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Raymond G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devon D.  |  First Impressions 
Rating:
5.0

I’m very pleased with the services of your staff especially DETASHA AGUERO.

Ellen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarah james c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMANDA M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  Online Move In 
Rating:
4.0

After renting a U-Haul van, I asked the young lady inside if any small 5x5 storage units were available for rent. She indicated that there were not, and took my contact information to be put onto a waiting list. A day or two later, I went to the uhaul.com website on a whim and checked for 5x5 availability, and it seemed there were 5x5 units available the whole time, so I went ahead and rented one online. After hours access works fine, but there really should be a note posted adjacent to the door stating that, after the access code is entered, the renter has to pull *hard* to open the door. Other than that, getting in/out is very easy.

Michael E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

claudia c.  |  First Impressions 
Rating:
5.0

N/a

thomas k.  |  First Impressions 
Rating:
5.0

The staff was very helpful and accommodating when I needed to change the size of my storage unit. The facility is very clean and secure.

Keith M.  |  First Impressions 
No reviews have been submitted for this location.

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