Customer did not leave a comment.KATHLEEN C. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Maple Shade
Maple Shade, NJ 08052
(Across from Iron Hill Brewery and next to BJ's)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ran into one problem late, actually very late one evening after hours but all was taken care of after the fact...JOSEPH M. | Overall Experience
The staff friendly and helpful.Eunkyong S. | First Impressions
Make sure to include the blankets that the customer paid for. LLYNNEANN A.
The staff was very helpful and friendly. They opened a new facility now, which is clean and tidy. I would highly recommend this to anybody, it is great.Jash S. | First Impressions
Customer did not leave a comment.Mohan I. | First Impressions
No improvements needed. Staff was great. Facility was clean. Very easy rental process!ERIC S.
Return the vehicle after hours was difficult. The website wouldn't load and then had to call the 800# which I was on hold for over an hour.Melanie W.
Customer did not leave a comment.Justin M.
Customer did not leave a comment.Amanda V.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Jason F.
Very helpful and friendly.dona A.
Amy Lucas and Jay Green of Maple Shade literally saved the day! I had an awful experience with another truck rental company that morning and was in desperate need of a 26' truck to move my elderly mother. Amy and Jay got me a truck reservation and had me on my way in no time at all.JULIE H.
Customer did not leave a comment.LISA K.
Customer did not leave a comment.ASHA W. | First Impressions
Customer did not leave a comment.NATHANAEL D.
Truck door was open in the rain, so seat was wet. Movers were slow and sloppy. Movers opened up moving pads in truck without asking and Uhual charged me. Uhaul increased my rental rate by more than 100% without explanation, and have not gotten back in touch.GRAHAM F.
Customer service was the worst experience I ever had with uhaul. The representative by the name of Bryce was rude and did not display any professionalism.JERMANE S.
Customer did not leave a comment.AUNDRA M. | First Impressions
Customer did not leave a comment.MICHAEL V.
Customer did not leave a comment.JOSEPH T.
It was very loud in the lobby. Many conversations going on amongst staff members. The young man checking me in was speaking with someone standing next to him and was distracted. He was distracted enough that he gave me the wrong storage unit and the manager notice when I called her for help because the map didn’t match the actual floor plan. Mask sign is on the door to wear a mask but the staff either didn’t have one on or it was hanging under their noses or under their chins. The building doesn’t have a working computer system so the doors are just propped open all day. I understand the units are locked but security of the building is non existent! I was not walked out to the van to check it nor did he even tell me where it was or which one it was. I was told to try the key in them to see which one it opens. The manager was helpful when I did ask a question which I appreciated.Dawn A P. | First Impressions
This company is a rip offKathleen S.
Customer did not leave a comment.DIANNE W.
Customer did not leave a comment.SALEEM D. | First Impressions
Customer did not leave a comment.RONALD R.
Customer did not leave a comment.JOSEPH M.
Have the trucks that are being rented on that day moved up front where the customers park and where the keys are.Daniel C.
Customer did not leave a comment.MARKANEANTONIO J D.
The gentleman at the counter was extremely helpful and pleasant.BARBARA B.
The location was outstanding. Person at counter was great.Steven H.
Customer did not leave a comment.David N.
Customer did not leave a comment.FORREST L.
My initial reservation was switched from self check in to in person, but at a location which was closed so I had to sit on hold before getting my rental switched to another location farther away. I was an hour behind my scheduled pick up time by the time I got my truck.Ericka M.
Best service , will always go to Maple shade njSheeba K.
When I listened to your recording, you requested that moving blankets be locked in the cab of the truck. This would indicate that you care about getting them back and not have them stolen. Perhaps a similar plan should be instituted for those of us who rent a trailer and moving blankets. If a lock was provided that could then be used to lock the trailer with the blankets inside, the same desired result would be achieved. Just a thought.David G.
Customer did not leave a comment.Stephen V.
Customer did not leave a comment.JENNIFER R.
Customer did not leave a comment.Larry H.
Front desk staff were very helpful. I really appreciate that. Also very helpful with installation of equipment on my trailer hitch. Nice going UHAUL Maple Shade.Wilfred K.
Although it said it was a no smoking vehicle, there was a strong cigarette smoke odor.LISE KIRSTEN H.
Amy and the team there were just amazing! Will ONLY ever go there for all rental and storage needs in the future! Outstanding customer service!eileen s. | Overall Experience
Customer did not leave a comment.Joseph D.
Gentleman who helped me with pickup process was professional and kind! Answered any questions that I had as a first time UHaul customer. Highly recommend this location!DURIM M.
Customer did not leave a comment.Rashidah G. | Overall Experience
Always an awesome experience at the store located on KingsHighway in Maple Shade NJ. I forget the Mgr owner name. She was awesome!GEORGE Y.
Customer did not leave a comment.LITO M.
It would be better if everyone had 24hr access with no additional fees. The ceiling height is not convenient either. The staff was great!! ThanksGloria S. | First Impressions
Everything was goodTHOMAS K.
Customer did not leave a comment.Victoria B.
My store in particular is the Best in your fleet. I have been coming to this store for about 3 or 4 months regular weekly at times. The staff of young people really touch my heart they got to know me showing highest respect helping me put boxes in the car .I am so impressed and you should be proud of this site!!!!!!!!ROSETTA B.
Everything went well. No problems at all. The staff was great. The trailer was great. I will be back.Stephen V.
Customer did not leave a comment.Pedro F.
Great experience by all the team especially Amy. Very helpful and the facility is super clean.Maximo D. | First Impressions
Amy and team were so helpful determining my storage needs and returning the truck.MAXIMO D.
Customer did not leave a comment.Kurt W.
the woman who works there was polite and very helpful i wish i remembered her name!JILL W.
Customer did not leave a comment.Amit S.
Customer did not leave a comment.John C.
My phone encounters with the Manager Amy Lucas were pleasant, informative/thorough and efficient. Generally U-Haul of Maple Shade was very patient, accommodating and flexible during the unit selection process and processed unit transfer(s) as necessary (that ensured I obtained the appropriate unit size and pricing for my needs). However, in my encounters of other frontline staff workers I experienced lackadaisical personas and unprofessionalism: Individuals who were not as knowledgeable or thorough, an initial failure to request updated contact information to bring my profile current, and an attempt to dissuade my need for unit transfer on site (in the absence of Mgr Amy Lucas). Ultimately, all my concerns and the required system updates were addressed and rectified upon receipt of follow-up call from Manager Amy Lucas who ensured 100% customer satisfaction!Victoria D. | First Impressions
Excellent serviceERIN H.
Customer did not leave a comment.CUI J.
The geo location did not work so the self check in would allow me to use it.CHRISTOPH M.
Customer did not leave a comment.Abigail H. | Overall Experience
Customer did not leave a comment.ANTHONY P.
Keep hiring people like the young man who rented me the van.monica D.
Customer did not leave a comment.GYULA V.
Excellent experience. Thank youDaniel D.
I was overcharged $10 for two products after the associate said they would be taken off.Brandon P.
Customer did not leave a comment.TABITHA D.
Customer did not leave a comment.Darrell B.
Customer did not leave a comment.John S.
Customer did not leave a comment.Michael L.
Nothing to improve! It was perfect. Always have a pleasant experience renting trailers with you guysRICHARD S.
Customer did not leave a comment.George C.
It was perfect. Great experience! I will go to U-Haul anytime I need a moving truck. Thank you!Joseph T.
Customer did not leave a comment.Veronica K.
The customer support when I had an issue was dealt with quickly and professionally over the phone. When I went into the store a couple young guys took care of everything even know they were getting ready to close and lock the door. Awesome staff at this locationMICHAEL M.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.NICHOLAS M.
Keep up the good workAndrew L.
Wonderful experience. Staff was always available and helpful. Facility was very clean and well lit. Lots of space and directions if you needed help.Farrah M. | Overall Experience
Customer did not leave a comment.Dee C.
I'm just frustrated I was charged for the gas , even after I made it clear to the associate I refilled it and gave the receipt . Just sloppy work , don't rush things , because now I have to wait 5 days for my bank to clear this and return my money . Finish the sale strong , even after the customer paid . ðŸ˜«ðŸ˜«ðŸ˜«ðŸ˜«KURT B.
Amy and her staff were so efficient and professional from start to finish. I had to make multiple trips in which they were able to help me decide which boxes would be needed for my move, they also helped accommodate me with the time needed to move during a snowstorm! Truck was well maintained and was warming up for me once I arrived- go see them for your moving needs!! Zackzachary L.
Very happy with the process and the cost, my project went from2 months to 4 the renewal was no hassle. Will use this service againRobert D.
Customer did not leave a comment.Carly H. | First Impressions
Customer did not leave a comment.RANDAL R.
Customer did not leave a comment.Steve W.
Customer did not leave a comment.DORMA S. | First Impressions
Great customer support and very friendly staff!CHIRANJEEB K.
Customer did not leave a comment.JANELLIE C.
Scheduled ahead days for a moving dolly but on the date of reservation, none was available.James H.
Customer did not leave a comment.BERNARDO D.
Customer service fast, friendly...just wish someone pulled truck up from back. I have MS and walking is an issue sometimes. Tires on front of truck were bald (I took pics), alignment was off and it was all over the road at low to mid speed (30-50mph).Brian S.
Customer did not leave a comment.scott a. | Overall Experience
Customer did not leave a comment.Vincent B.
Customer did not leave a comment.ARTHURTURNER G. | First Impressions
Amy is an amazing manager and you can tell she takes pride in everything she does. I wouldn't recommend any other storage/rental location but Maple Shade to anyone else.Amber F. | Overall Experience
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Luis R.
Customer did not leave a comment.RAJA S.
Customer did not leave a comment.NURAL W.
The professional who helped me was very attentive and pleasant. The van was pretty dirty -- it was hard to see out the windshield at times and it was in need of a wash. However, the van did what it needed to for the morning.susanne K.
Customer did not leave a comment.kevin y. | Overall Experience
it is very convenientDung C.
You were supposed to deliver a U-Box at 9 am. Your associate called me and said her delivery truck was out of commission. Then you rented me a U-Box on a trailer that had an aluminum strap that secures the box to the 2x6s torn and crumpled. I didn't notice it when I left the U-haul location. That strap scraped along my driveway when I started backing in. Thinking that I was going to be blamed for this mishap, and worried that the integrity of the U-box was in question, I returned it, Only to learn that your employees already knew that that strap had been ripped out by somebody's bad forklift driving. If they had told me before I left, they would've save me a lot of headache. As it was I missed the window when I had movers lined up to move my stuff. It was a total debacle.ANNETTE MADELON C.
Customer did not leave a comment.NURAL W.
Customer did not leave a comment.Michael S.
My reservation was changed from one location to another location and I was not aware it had been. I was told that A TEXT MESSAGE was sent to me and I do not think that A TEXT MESSAGE is a sufficient form of communication under the circumstances. I never confirmed receipt of the TEXT and therefore I should have then received a phone call or a least an E-Mail. My day was delayed because of this and I will never rent from U-Haul again.Edward P.
Customer did not leave a comment.Andrew V.
Customer did not leave a comment.NURAL W.
We needed to rent a truck at the last minute, and was able to get the size we needed.Regina J.
Customer did not leave a comment.Joe S.
Customer did not leave a comment.JILL G.
The online rental and check in/out process was clunky. Not efficient at all, and much more complicated than it would have been to just show up and rent in person.Charles T.
Customer did not leave a comment.Mete K.
Customer did not leave a comment.LINDA P.
This transaction is light years better than my experience with U-Haul from many, many years ago. Systems have been updated and Jose, the counter person was very pleasant and helpful.Peter C.
Not make me back up a trailer into a parking space....:). No one made me do it. I just didn't want to drop it in front of the office and make someone else move it. I have no complaints. Everything was terrific!MATTHEW O.
Customer did not leave a comment.richard N. | Overall Experience
Omg cleanest rental facility I’ve ever been too. The manager was amazing. Very quick, very friendly, overall great experience.Christine H. | First Impressions
Customer did not leave a comment.Stephen L. | Overall Experience
Customer did not leave a comment.Sherri C. | Overall Experience
Amy is the Best. She knew me by name each encounter & was above & beyond with customer service!!!Darrell M. | Overall Experience
Very nice facility. Thank youElizabeth W. | Overall Experience
Amy is definitely the best. Professional kind respectful.Nancy D. | Overall Experience
Amy is amazing. She had great recommendations and made me feel like she would make it work, no matter what I needed! Everyone on staff is nice and helpful. Highly recommend this UHaul.Sherri C. | First Impressions
Amy is a wonderful person. Very helpful and make sure you have everything you need.Angela h. | First Impressions
The garage doors have not worked properly one time that I've been there (probably 5-6 times so far). The staff is very friendly and helpful but having to find someone to open the doors each time is frustrating.Sarah P. | Online Move In
I would definitely recommend the facility. The staff were very friendly, knowledgeable and professional. The facility is clean, easy to access and the prices on the units are reasonable. I had an excellent experience and would use their services again. On a side note, the prices on packing boxes, bubble wrap and tape are the best around.Ann c. | Overall Experience
The floor wasn't clean when i got to my spacekevin y. | First Impressions
Customer did not leave a comment.michael k. | Overall Experience
Storage unit was clean and carts were provided free to move my stuff easily. The manager and other personnel were friendly, courteous and very helpful. I would definitely recommend U-Haul to anyone needing secure storage.Tom M. | Overall Experience
Amy was so attentive to what we needed, she gave us time to consider what would be the best option, she didn’t make us feel pressured into getting a unit. The place was clean, it didn’t have a stale smell as most place do! All in All is was the perfect fit! And an even better experience! Thank you Amy, YOU ROCK!Alison M. | First Impressions
Customer did not leave a comment.Chiranjeeb K. | Overall Experience
Customer did not leave a comment.anthony d. | First Impressions
Friendly, courteous staff. Clean, well-lit building. Great drive-in access. Flat-bed carts available for use.Tom M. | First Impressions
Customer did not leave a comment.Etoria H. | Overall Experience
Amy and the young African American man treated me with total professionalism and respect. They were both very helpful and good-natured. Wonderful team at that Facility. I woumd highly recommend this facility .Dionne G. | Overall Experience
Customer did not leave a comment.barbara j. | First Impressions
Fast, efficient, helpful, courteous.charlotte d. | First Impressions
I’ve had not great experiences at other U-haul facilities. The cleanliness and friendliness of this facility was enough to win me back as a customer.Austin F. | First Impressions
The staff is extremely knowledgeable and friendly. Facility is spotless with easy and convenient access. Will recommend to all my friends and family.Ann c. | First Impressions
Customer did not leave a comment.david a. | Overall Experience
Nice jobJay D P. | Overall Experience
Amy, the manager, was outstanding in her assistance to us! The facitlity is extremely clean. I highly recommend this location.Natalie P. | First Impressions
Customer did not leave a comment.Julie C. | Overall Experience
Very Clean and we'll maintained facility with excellent professional customer service. All the employees from management to service reps and maintenance are all valuable assets to their respectively facility of employment . All employees are very professional in manner and respectable they all maintain a high standard in there respectable positions very thoroughly ....The Grounds are always well maintained and the employees are always on the move working assisting customers to the most highest standard . They all deserve a 5🌟 🌟 🌟 🌟 🌟 and if someone was to ask me do I recommend them I for certainly wouldDarrian R. | First Impressions
Absolutely amazing experience. Amy is an amazing worker and definitely an asset to the facility. She was very helpful in getting my boyfriend set up for my truck even though I wasn’t there. She was very sweet and professional. Even the stuff that inspected and took the car were helpful and kind.I just wish that payments were based on daily or at least weekly consumption, not monthly. So if I only use the storage two days I should get charged for two days or at least a week and not a whole month. But that’s the only comment I have, great service overall. Thanks to Amy and her colleagues! - Summer 121 E Kings Hwy, Maple Shade Township, NJ 08052amr m. | First Impressions
Customer did not leave a comment.Dorma S. | First Impressions
Customer did not leave a comment.Robert H. | Overall Experience
This is an awesome, awesome, awesome location! I love the drive-up garage feature, especially when making quick stops by my storage during rain/snow. The staff is very professional and helpful. Amy & her team are top notch!!! The facility is very well kept and never crowded.kyna j. | Overall Experience
Customer did not leave a comment.MIGUEL R. | First Impressions
Great experience! Would highly recommendchristine r. | Overall Experience
We lost a family member and decided to use the free month to store his belongings, even took a larger unit because we thought it would be easier and it was only for a month. Covid came along and we were unable to get our stuff out in time. I immediately called and was told a manager would get back to me. She did not....long story short...no one locally would give any discount or break...even threatened by letter with a lien. Thumbs down.Andrew S. | Overall Experience
Customer did not leave a comment.patricia b. | First Impressions
From the manager to the staff service was excellent and joyful I was not in a great mood and the manager made laugh and cheer me right up, and the young man completed my day. The facility was excellent loved it clean right room temp. just overall a wonderful experience.Jamie G. | Overall Experience
The Maple Shade facility was awesome. Always clean, always helpful and I would and have recommend to anyone.Norma S. | Overall Experience
Convenient location and super easy processJulie C. | First Impressions
Great experienceDiana M. | Overall Experience
Amy was a pleasure to work with. She made the experience of renting a storage space easy and enjoyable.Mark S. | First Impressions
Storage facility is very clean and organized. Staff are kind and took care of my storage needs in a timely manner. I’d recommend this place to anyone if they need extra storage space in their house.Vincent D. | First Impressions
Was not happy about buying their $10 lock (company policy)!Lynnette Y. | First Impressions
Efficient. Accommodating. Always friendly and helpful.Charles D. | Overall Experience
I had an emergency situation and the ladies there handled it with ease and care. I’m forever grateful for their help.Ericka A. | Overall Experience
The stafff was friendly, helpful, and informative. I had a great experience. Thank you!Mark K. | Overall Experience
Facility was awesome. Amy did a wonderful job assisting.Joseph D. | Overall Experience
Had a great experience at this facility. The staff was exceptionally accommodating, nice and always pleasant. I would highly recommend coming here for your storage needs. No complaints whatsoever.Daphne D. | Overall Experience
Thank you so much for everything! I really enjoyed my experience with uhaul at this location!liesel s. | Overall Experience
The employees were very helpful current home respectful thank you.John P. | First Impressions
Amy was excellent with explaining all of our options and making sure we understood everything.patti r. | First Impressions
Staff was very friendly and helpful. Great experience!STEPHEN P. | First Impressions
Excellentcarolyn b. | First Impressions
The rates was competitive and fairlacinda c. | First Impressions
CleanJoseph H. | Overall Experience
Was helpful finding the right location unit.Everald R. | First Impressions
Really pleased with the service when I got onsite. Would have given 5 stars if i had a different cart available besides the mattress cart (made moving some couches challenging).Patrick M. | First Impressions
Any and the team were quick and efficient getting me set up with my unitJoseph D. | First Impressions
Amy was very patient, helpful & polite.Sharion R. | First Impressions
Beautiful facility!Sarah K. | First Impressions
The staff was wonderful and very helpful.Norma S. | First Impressions
I had a great experience renting a unit from this location. Customer service was amazing!Mark L. | Overall Experience
Everyone I spoke to was respectful, helpful, and curteuous.Joseph W. | Overall Experience
The service was beyond excellent with helpful and friendly staff. Convienent location. And clean facility. Price was high though.Dorma S. | Overall Experience
The sales woman was extremely nice and helpful.Lantier C. | First Impressions
I had no problems checking in, making reservations, and checking out. Tiffany and Amy were very professional and helpful.Olivia M. | Overall Experience
To anyone renting a storage unit from this Uhaul and you are buying a lock for your unit, their locks range from $5.-$10. You don't need to ourchase the most expensive one.Marilyn R. | Overall Experience
Tiffany was very personable, and helpful. Made reservations and moving in simple and smooth. No complaints. Thank you Tiffany!Olivia M. | First Impressions
The customer service was great . Very pleasant staff .Margret C. | First Impressions
Needed to store things temporarily for 3 wk while in between apartments. Rented a uhaul truck and used one month of free storage. Everything was seamless. Staff was very friendly and helpful.Kimberly S. | Overall Experience
Excellent service and customer service at facility.Anna R. | First Impressions
David and Tiffney are great!!! I been there since I moved from New Mexico to New Jersey now . I was very pleased now trying yo settle in more Thank-you again I will call and use the Truck when I havDiane H. | Overall Experience
Tiffany was very polite, helpful and efficient. Thanks very much!Steven T. | First Impressions
Excellent ServiceMarina R. | Overall Experience
Not enough characters allowed for complete review, but the storage facility gets 5 star, call center automatically referred to gets 2 star, if that.Donna W. | First Impressions
I always have a good experience when I come to this locationRoscoe R. | First Impressions
All I can say is wow! We had a fantastic experience with the Maple Shade Facility when we did our one-way rental from Philly. Everyone was very helpful and the storage was great!! Many thanks!Jonathan Y. | Overall Experience
Excellent storage facility. Wonderful team. Supportive and empathetic. They made my experience effortless. Tiffany an$ Travis are superb.Marina R. | First Impressions
I loved that I could access my unit at anytime. The facility was nice and I did not feel uncomfortable going alone at an off hour time.Melissa e. | Overall Experience
The staff members are very helpful and friendly. The location is great - it's close to Rt. 38 and Rt. 70, a UPS store, Habitat for Humanity, and Honey Grow :)Jean G. | Overall Experience
Easy account setup process, loved internal climate control versus an outside unit and the close out process was also seamless. Would use this location again if I ever had a storage need.Kimberly H. | Overall Experience
Storage facility was excellent. Beware that if you need a trailer it may not end up being where they say it will be. Travis in Maple Shade helped me out big time in that situation.Steve B. | Overall Experience
We ordered Uboxes to our residence during a renovation and were very pleased with the process.Ken s. | Overall Experience
Just do what you are doingWilliam S. | Overall Experience
Manager Tiffany consistently provided a very friendly, caring, comfortable atmosphere & environment for my storage needs. I always had peace of mind knowing my personal belongings were safe.Margo F. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!