Customer Reviews for U-Haul Moving & Storage of Marrero

649 reviews

7201 Westbank Expy   Marrero, LA 70072
(At the corner of Demarco St and the Westbank Expressway)

(504) 349-0969

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 349-0969

7201 Westbank Expy
Marrero, LA 70072
(At the corner of Demarco St and the Westbank Expressway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

I was running late on my return and the staff were very understanding and took care of my kids and I. I would HIGHLY recommend this location.

Samantha J. 
Rating:
5.0

Customer did not leave a comment.

TYRONN R. 
Rating:
5.0

Customer did not leave a comment.

NATARI J. 
Rating:
5.0

Nothing

Joseph E. 
Rating:
4.0

This vehicle had terrible brakes and an incredibly uncomfortable/bumpy ride. I was/am genuinely afraid that all of my boxed belongings would be/will be brokenbroken. This is definitely not a "soft ride" vehicle and seems to need some maintenance.

Eric D. 
Rating:
5.0

Just keep up the good work

Howard L. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
5.0

Very good Staff

john P. 
Rating:
5.0

Customer did not leave a comment.

Natari J. 
Rating:
1.0

Customer did not leave a comment.

Kaylea P. 
Rating:
3.0

The original place I ordered from was online check in only however the vehicle I reserved was not in the system so I was unable to use it. However, the location on the expressway in Marrero, LA stepped up and let me rent a truck that already had a reservation so I could hurry up and do what I had to do and bring back their truck in time for the next reservation

Corey D. 
Rating:
5.0

I love the staff & customer service! They always aim to please there customers. TRULY A GREAT LOCATION!!!

Leah S. 
Rating:
1.0

We sat on the side of the interstate 4 hours waiting on roadside assistance to come change a tire that blew out and when he got there he removed the back 4 tires which were very bald and in dangerous conditions. When we approached the location we showed the tires to the associate to where we were told “these tires did not come off the truck”. My employee stated yes these tires did come off that truck and we were unable to actually use the uhaul due to the fact we sat on the side of the interstate waiting on a tire to be changed so long that we missed the job we rented the uhaul for. We asked about reimbursement and we're told no there is nothing they can do. Worst customer service ever.

Brian A. 
Rating:
2.0

I have been a customer of this location since 2015. I am in a climate controlled unit which is rarely climate controlled; I do understand the meaning. It is miserable hot in my unit that several items have been ruined since they have been in there. Isn’t that the entire purpose of climate control? I’ve gone in there and the thermostat reads over 86. The manager from 2015 was rude and obnoxious and charged my card without permission and caused me NSF fees. I also get paid every few months and I attempted to explain that to her so we could work out a plan and she would not hear it. So I am constantly paying these outrageous fees. I always pay my storage which usually costs me between $550 and $750 estimated. All depends on how my check comes in and how much I have left over or can borrow. I’ve been a customer for 6 years and one would think you would make the conscious effort to work with a long standing customer but obviously not. So my situation is changing and in the next couple of months I will purchase a storage unit and move away from Uhaul since Uhaul obviously does not value me as a customer it prefers the $75 to $150 in late fees over the original $139.95 ($1,679.40 yearly) then you became greedy and I’m sure Uhaul is using Covid as the excuse for the $10 increase in rent and now you stand to collect $1,799.40 yearly plus the outrageous late fees when you know 100 percent you will receive all rent monies from me. Greediness is what kills business and unwillingness to work with your good customers is what causes loss of customers and spread of bad customer service. Uhaul once was a name everyone respected and was proud to use and now we all look for alternative sources; ask yourselves why. Go onto the location off the west bank expressway in Marrero, LA where I am located and read the unpleasant remarks. I have called and complained numerous times. My father was in business since I was 2 years of age until the day he passed away at 75, I was 51. People still stop me and say they wish he were still here and what a great man he was and I could go on. That’s when you know you have excellent customer satisfaction. I bet the Uhaul bean counters wouldn’t receive shelter during a catastrophe from any white or blue collar workers.

ANN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sakeanon W. 
Rating:
4.0

Not this recent visit but' the one before an Employee was upset because i didn't know the drop off procedure and he was very nasty about it. I advised him that i was still a customer and he needed t o understand that i didn't work for uhaul and didn't know the procedures and that he still needed to respect me as a customer.

john P. 
Rating:
5.0

Keep on doing what you doing and business going to get better

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

Bernie P. 
Rating:
2.0

The equipment was clean. It didn't have the items in the truck I requested. The trucks ability to get to and from where I was going was questionable at best; I, felt it was going to break down at any moment. Also, I wasn't informed the time I was requesting the truck for wasn't doable until around noon the day prior even though I set it up over a week in advance. Equipment that wasn't available wasn't notified until I got there to pick up. So, communication was horrible in my opinion.

David H. 
Rating:
5.0

Customer did not leave a comment.

Veronica M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

Natari J. 
Rating:
5.0

Mr Lawson and the crew are very professional and make the customers seem like they come first. Everyone says this but they really show it. Thanks

john P. 
Rating:
3.0

The blankets and furniture dolly that I ordered were not in the truck and I did not notice until much later.

John S. 
Rating:
5.0

Customer did not leave a comment.

Martine S. 
Rating:
5.0

Customer did not leave a comment.

Tiera B.  |  First Impressions 
Rating:
2.0

Do not like making a reservation on line for 12 hours and then told they dont rent that long on a weekend. The reservation was done on line and then get told crap like this is very inconvenient. I had to do the rest of my move with pick up trucks due to the 4 pm return time I was given. Crap

Frank C. 
Rating:
5.0

Y'all did a excellent job

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Bobbye M. 
Rating:
1.0

I was charged for an extra day even though I called and notified them before 3pm that I would be late due to unexpected thunderstorms and flash flooding, events verifiable because the local government sent out alerts to everyone in the area, including them. They said to bring it in before 6pm. I brought it in at 5:45pm in spite of the weather. Unacceptable.

Placide J. 
Rating:
3.0

Customer did not leave a comment.

Jeanette M. 
Rating:
5.0

Customer did not leave a comment.

Martine S. 
Rating:
5.0

Kudos to Courtney. She was courteous and very easy to work with.

Robert R. 
Rating:
5.0

Great people there it was a good experience

Sean J.  |  First Impressions 
Rating:
5.0

Customer service was excellent!

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

PEGGY D. 
Rating:
5.0

Mr. John was super nice. The only thing I wish someone woulda verbally explained was that uhaul DO NOT Prorate anything. If you move out the storage a day after you paid you WILL NOT get a refund for that month.

Niesha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilbert B. 
Rating:
5.0

Customer did not leave a comment.

Neil D. 
Rating:
5.0

Excellent service thanks again

Steven W. 
Rating:
5.0

The staff was very helpful and very professional and appreciate that and thank you very much

Ubaldo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas I. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

Best experience by far!!!

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Goldie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory N. 
Rating:
5.0

Customer did not leave a comment.

Natari J. 
Rating:
5.0

Excellent service.

Connie B. 
Rating:
3.0

Would be better if there was electricity in the unit. I will be accessing my unit at night very often. So no lights.

Tallyn O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cantrina P. 
Rating:
5.0

Customer did not leave a comment.

John L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah S. 
Rating:
5.0

Customer did not leave a comment.

Williams S. 
Rating:
5.0

Customer did not leave a comment.

Teanna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

The location is close, the hours is convenient, the unit is just the right size and easy to access, and the price is affordable.

Dorothy R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

All was great

Jerome S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jynae B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Wylita H. 
Rating:
5.0

Customer did not leave a comment.

Alberta G. 
Rating:
5.0

Everything went smooth and easy. I have no complaints. Everyone was helpful and greeted each customer and made you feel welcome.

LaShon A. 
Rating:
5.0

John is a great manager and also his staff.

Troy K. 
Rating:
5.0

No improvement needed! Customer service is awesome & vehicles are always clean and sanitized!

Leah S. 
Rating:
5.0

Both guys were pleasant

Lovie M. 
Rating:
5.0

I always have a great experience at this location. Excellent customer service and the vehicles are always well maintained.

Keiana S. 
Rating:
5.0

John was the most professional and accommodating agent.All of my needs were met with no problems. He went above and beyond to assist me.

Susan S.  |  Overall Experience 
Rating:
5.0

Nothing...this location's employee John made it better than other companies I have used in years prior.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Daniell T. 
Rating:
5.0

NA

Stephanie S. 
Rating:
3.0

CUSTOMER SERVICE!!! The guy that checked me in was rude...over the phone and in person! He needs a course in customer service! The woman who checked me out when I brought the truck back was very courteous and pleasant. He could learn a thing or two from her!

Quamlynn C. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Nothing that I can think of at this time

Theresa D. 
Rating:
5.0

Customer did not leave a comment.

RANADA W. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

Cindy G. 
Rating:
3.0

Customer did not leave a comment.

krystal J. 
Rating:
5.0

Jon was excellent and gave me the best customer service experience I have had in years. I had the pleasure of renting from him twice this week. I was at another location that did not have a cargo van so I called and went to his location. He was so nice and professional , I transferred my future reservation.

alika J. 
Rating:
5.0

Everything was great. Very professional and friendly staff. Needed truck for less than 2hrs for a dump run. Building was clean and organized as well.

Tricia M. 
Rating:
5.0

Customer did not leave a comment.

Jaquana C. 
Rating:
5.0

Nothing!!! They are the absolute best.

Leah S. 
Rating:
1.0

John Lawson was extremely rude. He also did not wear a mask in the establishment, putting customers at risk of contracting Covid-19. When returning the vehicle, he claimed that we used the dolly and charged us. We did not use the dolly, our movers had their own dolly. Lawson was also rude to other customers. He needs training on customer service. I will not utilize this U-Haul location again.

Sunseray J. 
Rating:
5.0

Customer did not leave a comment.

Fahada H. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Staff is very polite and professional

CHRIS D. 
Rating:
5.0

Customer did not leave a comment.

Meliisa C. 
Rating:
5.0

Management is awesome! He was polite, professional, well informed and kind.

Chelita R. 
Rating:
3.0

Customer did not leave a comment.

Cornelius L. 
Rating:
5.0

Continue doing what you are doing.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

CALVIN L. 
Rating:
1.0

Customer did not leave a comment.

Brittany D. 
Rating:
5.0

The whole staff was nice, courteous and friendly . Omg they’ve helped to take a big load off of my shoulders. I will definitely return to uhaul in marrero wb expressway and dimarco!!!!

Valisha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia S.  |  First Impressions 
Rating:
1.0

The Manager was very rude & unprofessional

Itrecia S. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn W.  |  First Impressions 
Rating:
5.0

Very friendly and helpful and nice 😊😊😊😊😊

CYNTHIA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry B. 
Rating:
5.0

Keep doing what your doing and the next customer will also be satisfied. Thank you.

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

Quianne B. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
2.0

I purchased a 2 inch ball that I ended up not being able to use. I was refused a refund though no where can I find anything that says no refunds on purchased items such at hitches. Bad feelings and wont recommend anyone use this location ever.

Lloyd D. 
Rating:
5.0

Customer did not leave a comment.

SHEKITRA C. 
Rating:
5.0

Customer did not leave a comment.

Keywanda J. 
Rating:
1.0

Tyler did not have a mask on while serving customers . I arrive at 9:30am to pick up vehicle no mask & 5:30 pm still no mask . Tyler also gave me another customer paper work so it was impossible to Verfiy correct mileage . Tyler behavior showed signs of drug use . I will never rent from uhaul again .

Preshay W. 
Rating:
5.0

Great work.

DUSTIN D. 
Rating:
3.0

Customer did not leave a comment.

LAKEITHA R. 
Rating:
5.0

Customer did not leave a comment.

Fred K. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Michael Q. 
Rating:
5.0

Customer did not leave a comment.

Bobbie D.  |  First Impressions 
Rating:
3.0

Need to explain when paying cash actual rental is subtracted from deposit

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Staff was amazing!

Frances R. 
Rating:
5.0

Customer did not leave a comment.

Escalither C. 
Rating:
5.0

Ms. Lisa and the store Manager was very helpful & I would recommend the MARRERO location to anyone who is looking to move, for boxes, & great customer service.

Niesha B.  |  First Impressions 
Rating:
1.0

It was terrible experience this time I was told I only found use a region Whitney or chase debit card Not my jefferson parish employees credit union card which I have used many times before at the u-haul company so that was terrible then I was suppose to get the first month free but they didn’t do it because I gas someone else on as a driver of the u-haul which I couldn’t inderstand u made the reservations together it was just terrible I will not go to that location ever again

Kenyana G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John L.  |  First Impressions 
Rating:
5.0

Very nice staff and helpful!!

andrea r.  |  Overall Experience 
Rating:
5.0

Very pleased. Staff always friendly, helpful & efficient.

DEBORAH D.  |  Overall Experience 
Rating:
5.0

Wait time was long when I initially rented and canceled the storage space. One person working each visit. Otherwise, the service was excellent.

PATRICIA H.  |  Overall Experience 
Rating:
5.0

Everyone that I spoke with on the phone and in person was very helpful ,accommodating , and friendly.

Susan S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MIA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deriana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUSSELL E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheena P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura W B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alecy G.  |  Overall Experience 
Rating:
5.0

This place was convenient. Staff was friendly, willing to assist and patient to answer all my questions and concerns. This is my first time ever using a storage facility and I can confirm the staff made my experience worth it.

Sandie R.  |  First Impressions 
Rating:
5.0

Every thing was just like I expected it to be

gladys g.  |  First Impressions 
Rating:
5.0

They were so nice an Helpful

Raymond K.  |  First Impressions 
Rating:
5.0

Everything was great

Ellanese M.  |  Overall Experience 
Rating:
1.0

They were rude, not helpful, still have not gotten our refund correct.

Barbara M.  |  Overall Experience 
Rating:
1.0

I have water damage to my dresser and some clothing

KAYONICA L.  |  Overall Experience 
Rating:
5.0

Thank you.

paulette t.  |  Overall Experience 
Rating:
5.0

No complaints

REANNA T.  |  Overall Experience 
Rating:
5.0

All around great service!!

Jamie W.  |  First Impressions 
No reviews have been submitted for this location.

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