Customer Reviews for U-Haul Moving & Storage of Maumee River

1,693 reviews

855 E Broadway   Toledo, OH 43605
(Corner of E Broadway and Woodville)

(419) 697-1677

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(419) 697-1677

855 E Broadway
Toledo, OH 43605
(Corner of E Broadway and Woodville)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We had a great experience. Everything was well organized & the truck was ready when promised. Tracy Brown Jr. helped us with the transaction & he was polite & nice & was really efficient. Great experience & we'll use you again when we need to. Thanks!

Jill T. 
Rating:
5.0

Tracy the manager was awesome!

Michele K.  |  First Impressions 
Rating:
5.0

Make sure the windshield washer works!Other than that,great experience!

Francis S. 
Rating:
5.0

Checkout guy was very helpful and pleasant.

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
4.0

Customer did not leave a comment.

Vince H. 
Rating:
5.0

Double check the windshield wiper fluid

Corey W. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Thanks

norman s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

None

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Julie A. 
Rating:
5.0

Customer did not leave a comment.

Scott Z. 
Rating:
5.0

The service was outstanding. Darian was helpful with the reservation and Tracy took care of everything else. I am very pleased the I drove a little farther to your full service u haul.

Dennis D. 
Rating:
5.0

Make sure tires are full of air before time of pickup

Wilhelm D. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

Customer did not leave a comment.

Tammy E. 
Rating:
5.0

Service was great

Paul D. 
Rating:
5.0

The employees were kind knowledgeable and very helpful

Lisa B. 
Rating:
3.0

Customer did not leave a comment.

GUSTAVO A.  |  Overall Experience 
Rating:
5.0

I HAVE USED THIS LOCATION SEVERAL TIMES AND THE MANAGER TRACY BROWN IS THE BEST; HELPFUL, PLEASANT, AND COURTEOUS. I WOULD HIRE HIM! PLEASE CONTACT TRACY AND LET HIM KNOW HE'S DOING A GREAT JOB!

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Robin B. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Very nice and clean place. The staff there is veey nice. If your gonna move i would recomend this place

Lucas M. 
Rating:
5.0

Customer did not leave a comment.

Piper B.  |  First Impressions 
Rating:
5.0

The representative was very friendly and professional.

Michelle B. 
Rating:
5.0

Tracy Brown at the 855 E Broadway, Toledo location was terrific. He was very helpful & professional. My only issue with this rental was a last minute change in pick up location which I was not aware of. My reservation was for the location at 2699 N Reynolds Rd, Toledo OH but when I arrived I was told I was at the wrong location by a very rude women. There was no indication my reservation was changed which was most inconvenient. With such poor customer relations, I will never book a rental from that location again!

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Johnathan F. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

I ordered my truck at the Washington st address toledo ohio and the Previous driver that had the truck that should've been back at 3:30 was not back and didn't have the truck there for me to pick up at four like it was supposed to be they then took an hour to find me a different truck I had a different location which was this one off of Woodville and I asked for a manager discount and for the inconvenience and your U-Haul promise of right location right equipment right on time if not I guarantee you $50 then I want that guarantee as well so I expect the discount and the U-Haul guarantee for having to do all the hassle and on top of that my order got changed to 1 o'clock pick up time and the lady on the phone told me that was OK and then I got a call the same day saying my original pick up date used to be at four in my truck will not be there till four and then even when I showed up at four the truck still wasn't there.

Caitlin S. 
Rating:
5.0

Staff was friendly, over all good experience.

jack C. 
Rating:
4.0

Customer did not leave a comment.

Carol N. 
Rating:
4.0

Have more than one person working to speed up wait time

Fawn S. 
Rating:
5.0

Excellent check in and check out... Truck was fabulous!

Trisha V. 
Rating:
5.0

Jesse was great to work with when we rented our truck, before and after!

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
3.0

I arranged in advance to pick my truck up from the location closest to my house. 1 hour before I was scheduled to pick up the truck, I got a call saying I needed to get my truck earlier than planned and from this farther location. At this location when I have my desired drop off location (Middleburg heights, OH) I was told I would be able to drop the truck off T any location. When I arrived at the Middleburg heights location I was not permitted to drop off the truck.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

ROBIN G. 
Rating:
3.0

Customer did not leave a comment.

Jamie W. 
Rating:
5.0

I was inconvenienced during unloading the truck because the dome light was out.

Maher S. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

I dropped of the auto transport in the morning then returned the truck later in the afternoon. I was greeted and assisted immediately in the lot both times. Both guys that greeted me were very nice, friendly, and professional.

fred R. 
Rating:
3.0

the trailer had a broken tie down hook i rented it to move motorcycle. already had it loaded when i saw it went back to store and they said had to replace the trailer. i had to drive across town to a different store unload the bike switch trailers reload bike that cost me a day delay in getting loaded and on the road not to mention all the inconvenience just for one metal ring ( dont know why it could not just been replaced on the spot ) had people ready to help me and had to reschedule with them. just does not make sense. not happy

DONALD H. 
Rating:
4.0

Customer did not leave a comment.

GILBERT B. 
Rating:
5.0

I worked in this location in 2003 or 4 and you've made the process much quicker thank you

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

Mahdi T. 
Rating:
5.0

Even though the associate was in multiple locations at once He was very awesome and getting people in and out

JAMES G. 
Rating:
2.0

I reserved a 20ft trucker. 2 days before my pickup I was informed that they only had a 15ft and that they would throw in extra equipment to make up for the truck. I received neither the equipment or a discount on the truck.

Nathan P. 
Rating:
2.0

There were dead and live cockroaches in the truck. This is the first time that has ever happened. We have rented from this location many times and never a problem.

William P. 
Rating:
5.0

Really great service, clean and modern truck. Very nice indeed.

Lyman H. 
Rating:
5.0

Customer did not leave a comment.

Heidi C. 
Rating:
5.0

Great service at the drop off location.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
4.0

The truck was a 26' we rented was not in good working order. The drive was very scary especially being a female. The truck needed ABS -light on. Power steering was extremely loose and was pulling me all over the road. Wasn't expecting the Ritz being a loaner mover but in safe working condition is the minimum.

Reyna P. 
Rating:
5.0

Great people!!

Norman S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS N. 
Rating:
2.0

Customer did not leave a comment.

Rl M. 
Rating:
4.0

The guy who waited on us was very nice.

Rachel P. 
Rating:
5.0

Customer did not leave a comment.

Steevin H. 
Rating:
5.0

Customer did not leave a comment.

Gerhardt W. 
Rating:
4.0

Staff was very helpful, and Pleasant.

Derrick H. 
Rating:
5.0

Darrien did a great job.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Have a better call in system. Wait time was over 40 minutes on hold.

Donald W. 
Rating:
4.0

Customer did not leave a comment.

Josh M. 
Rating:
3.0

we were told that we would get a discount because we could not return truck to where we wanted to to had to bring it back to toledo the regonial manager said we would get the discount but could not because he wasnt there. Trying now to get it no answer back yet.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
1.0

The 2 employees barely spoke at all. The truck I had was beat to piss. The check engine light came on as well. They quoted me a full tank of was really 3/4. The Dolly zip tie was broken and blankets were missing in back of truck. The truck was so ran down I was nervous driving it.

Eric R. 
Rating:
4.0

Customer did not leave a comment.

Ross P. 
Rating:
4.0

I don't know what the $5.00 charge for a "safe trip" was about.

Karen B. 
Rating:
5.0

Service associates were very nice. I din't need much help but i watched an associate interact and help a couple in front of me. I was amazed at the courtesy and professionalism on a rainy Sunday morning. Sunday 9am 7-11-21.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
1.0

Had a 7am pick up and no one was there. Had to make several calls before the manager showed almost 45 minutes later Very frustrating!

David M. 
Rating:
5.0

Customer did not leave a comment.

Weldon G. 
Rating:
5.0

Very friendly service.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Terrence W. 
Rating:
4.0

Nice guy working all by himself juggling multiple customers and doing a good job!

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Freddie S. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

greg L. 
Rating:
3.0

My complaints come with some understanding. The state of the cab was reasonable for a fleet vehicle, but was dirtier than I've experienced with rental vehicles. There was a residue and unpleasant smell throughout the cab (I've encountered this frequently since COVID, so I assumed it is the standard COVID cleaning substance). The charging outlet did not work, which was a major problem because this rendered my GPS unit unusable and I had to use my phone (with no way to recharge it). The final destination was Bronx, NY, which I am completely unfamiliar with, so I had to take much longer breaks during the trip to charge my phone so I wasn't completely lost and without a way to contact the party that I was meeting. This added about 2 1/2 hours to the trip. And finally, when I returned the vehicle to the Uhaul location, I stayed in the vehicle as requested by the sign and waited about 15 minutes for someone to come out but no one did. I finally gave up and went inside and found 1 customer and 2 Uhaul employees. I'm not sure if the employee that wasn't directly helping the other customer ever intended to go out to meet me, but I could see that there was a monitor showing the equipment drop off site and when approaching the site in the first place I noted that there was one of those tubes that dings when you drive over it, so I'm sure they knew I was there. The employees were nice enough during the interactions, though.

Monica B. 
Rating:
4.0

The truck was pretty clean....but the cargo area smelled like fish! REALLY smelled like fish. It was rough. And there was a half-eaten burrito and a bag of chips behind the driver seat. Kinda nasty. One of the back tires had a slice in the sidewall and was flat. I hadn't noticed until I got out of town and too far along to get that fixed. A little worrisome, but everything worked out fine. All good!

Keith M. 
Rating:
4.0

Customer did not leave a comment.

Beth S. 
Rating:
5.0

Very helpfull and polite staff! Thanks for helping us move

JOSEPH S. 
Rating:
5.0

Staff was very helpful and quick!

Benjamin P. 
Rating:
3.0

Pretty easy to drop off after hours

CONRAD L. 
Rating:
5.0

Tracy, the manager/owner, was super friendly and helpful. Everything went smooth from picking up the enclosed trailer to dropping it off. Thank you so much!!

Kelly L. 
Rating:
4.0

Customer did not leave a comment.

Alexander A.  |  First Impressions 
Rating:
5.0

Davon who helped me went above and beyond. He was friendly and courteous. Great employee.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Harry L. 
Rating:
4.0

Customer did not leave a comment.

Nick P. 
Rating:
5.0

Customer did not leave a comment.

Shanta H. 
Rating:
3.0

The employee was great under bad circumstances. One guy running the entire place. Your software is terrible. The trailer was not at the promised location and I couldn't contact anyone in your organization. Trying another firm next time.

Patrick G. 
Rating:
5.0

Last several times I wanted to rent a enclosed 5x8 trailer they have not been available or I would have to go across town to find one

Wilford D. 
Rating:
5.0

Customer did not leave a comment.

Meloissa G. 
Rating:
5.0

The customer service was exceptional. Always friendly, professional and willing to help the customer. I was relieved and impressed. Great job!

Corrin K. 
Rating:
5.0

Friendly and professional team. Appreciate the great service y'all.

JONATHAN E. 
Rating:
5.0

Great friendly service

Cloyd B. 
Rating:
5.0

Everyone was polite and professional. Everything went better than expected, and trailer with ramp was perfect for my needs. Being open on Sunday is wonderful. I would not only use U-Haul and this location again, I plan to recommend it to friends and family in the future.

David P. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
No reviews have been submitted for this location.

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