Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Difficult to find drop off if you miss one small sign. My fault really because I was not familiar with the sight.Thanks.
Steve Klinkhammer
Rating:
4.0
Transmission wasn't working correctly but manager resolved
DeAnn Fisher
Rating:
4.0
Customer did not leave a comment.
Tamarcus Jeffries
Rating:
4.0
Not sure what can be improved to help the next customer
Deloris Wast
Rating:
5.0
Staff was very nice and helpful.
Eddie Garcia
Rating:
5.0
Customer did not leave a comment.
wendy russell
Rating:
5.0
Customer did not leave a comment.
Lola Trigg
Rating:
5.0
very nice knowledgeable staff….it’s the reason why I continue to use this location.
angela mccarther
Rating:
5.0
Customer did not leave a comment.
Melvyn Cansell
Rating:
5.0
The staff was friendly and knowledgeable.
sergio martinez
Rating:
5.0
👍🏾
Gerald Ward
Rating:
3.0
Customer did not leave a comment.
Michael Walsh
Rating:
5.0
Staff was always eagerly willing to help me. Very pleasant experience.
maryliyn boone
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Rice
Rating:
4.0
Customer did not leave a comment.
Cole Drenth
Rating:
5.0
Easy to reserve online, great staff
Kimberly Neufeld
Rating:
3.0
Checking in before hours was impossible. The truck was not up front as it was supposed to be. I was on a time crunch-and this cost me valuable time. I had people waiting to move me, while I tried to check in. Ended up having to wait for the store to open, after calling the number provided took forever-and still didn’t get me access. Also there was no dolly in the truck!
Derrial Nichols
Rating:
5.0
Customer did not leave a comment.
Tyrel Saunders
Rating:
5.0
Customer did not leave a comment.
Michael Lechner
Rating:
5.0
Customer did not leave a comment.
James Keehn
Rating:
5.0
Awesome customer service
Braden Roe
Rating:
5.0
Customer did not leave a comment.
Michael Lechner
Rating:
1.0
I made the grave error of not verifying the miles and gas gauge upon pickup. My punishment for trusting the employees came to an additional $26.74 for miles I didn’t drive and gas I didn’t use. I won’t be back.
Jeffery Bryan
Rating:
4.0
Customer did not leave a comment.
marsha fitzsimmons
Rating:
5.0
Customer did not leave a comment.
keith andrews
Rating:
4.0
Customer did not leave a comment.
Jane Moses
Rating:
3.0
Customer did not leave a comment.
William Hodges
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Cleland
Rating:
5.0
Customer did not leave a comment.
Frank Reyes
Rating:
5.0
Customer did not leave a comment.
Haddy Mboob
Rating:
5.0
Customer did not leave a comment.
Ron Sparks
Rating:
5.0
Customer did not leave a comment.
ATUNDA ABEMBA
Rating:
5.0
Customer did not leave a comment.
Hassaun Thomas
Rating:
5.0
Customer did not leave a comment.
John Meadows
Rating:
5.0
Better space for returning vehicles and keys.
katrina moyer
Rating:
4.0
Customer did not leave a comment.
Arnold Williams
Rating:
5.0
I returned the truck early and expected monies back for the days I did not drive the truck. I'm trying to figure out if you can even charge for those days, it's an obvious courtesy and incentives me to early return, so you can rent the equipment out again. This is especially bad since the days is the minimum allowed.
Benjamin Faure
Rating:
5.0
Great friendly service !!!!
CHARLES Anderson
Rating:
4.0
Rene was an amazing help in making sure we had everything we needed for a successful move. Very kind and knowledgeable!
Joshua Hopper
Rating:
5.0
Best customer service.
Nicky Lalram muanpuia
Rating:
5.0
I love the customer service. Very friendly and took care everything for me. Thank you
Nicky Lalram
Rating:
5.0
Customer service was outstanding and the U-Haul was easy to use
Brittany Ramirez
Rating:
5.0
I rented a truck from this location on 2/9/24 at 9am. The two gentlemen that helped me that morning was very courteous and patient. When it was time to return the truck I had a big problem. I called to let them know my situation and was impressed with how fast he came up with a solution. The gentlemen that helped me that afternoon was very understanding and patient. I appreciate all of them for their help and patience. Thank you guys!
Shannon Smith
Rating:
5.0
The guy that took our rental back a day early was amazing and very helpful. Getting us taken care of and everything done!
Todd Grisier
Rating:
5.0
Customer did not leave a comment.
Anna Ayin
Rating:
5.0
Representatives of the store are always kind and help. Job well done!!!
maryliyn boone
Rating:
5.0
Van smelled like cigarette smoke. other than that service was super.
Kent Cave
Rating:
5.0
I use this location for all my Hauling needs. Proximity, friendly service, equipment, available, and in good shape. Thank you for making my job easier!
Kenny Fruhauf
Rating:
5.0
Customer did not leave a comment.
Staci Arnold
Rating:
5.0
Customer did not leave a comment.
Belinda Vogt
Rating:
5.0
Customer did not leave a comment.
Randy Wetzel
Rating:
5.0
Very smooth Transition. They always do a great job
Perry Warden
Rating:
5.0
The van had over 100K miles on it but it drove like a new vehicle, it was very well maintained, ran smoothly and did the job. The staff was first rate in their customer service.
william haynes
Rating:
5.0
Customer did not leave a comment.
Kenneth Yarwood
Rating:
5.0
Great service and responsive.
BROCK DELONG
Rating:
5.0
Customer did not leave a comment.
john borboa
Rating:
5.0
Customer did not leave a comment.
Jillian Hendricks
Rating:
5.0
Friendly Staff
Tracy Barragan
Rating:
5.0
I love this location. They are nice all the time.
Teresa Johnson
Rating:
5.0
Customer did not leave a comment.
chris squires
Rating:
5.0
Customer did not leave a comment.
James Krewer
Rating:
5.0
Customer did not leave a comment.
Patricia Saunders
Rating:
2.0
The equipment rented was not there, I had to drive to another store to pick up which cost me more time and money. The rep at 13th st was pleasant, but the rep on Pawnee was rude
crystal bush
Rating:
5.0
Nothing all employees were great.
deanna griffin
Rating:
5.0
Customer did not leave a comment.
Gualberto Gonzalez
Rating:
3.0
Customer did not leave a comment.
Jennifer Goetz
Rating:
5.0
Customer did not leave a comment.
Donald Lichti
Rating:
5.0
Customer did not leave a comment.
william riddle
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Brendan Goscha
Rating:
5.0
Customer did not leave a comment.
Arthur Ramirez
Rating:
5.0
Customer did not leave a comment.
Rajiv Garg
Rating:
5.0
Customer did not leave a comment.
Anthony Vincent
Rating:
5.0
Customer did not leave a comment.
Kelly Wilson
Rating:
5.0
Customer did not leave a comment.
Evan Leslie
Rating:
5.0
Customer did not leave a comment.
ALEJANDRINA Flores
Rating:
5.0
Customer did not leave a comment.
Caleb Rose
Rating:
5.0
Customer did not leave a comment.
Colby Swain
Rating:
5.0
My experience as a customer and service was great.
EdJohn Burt
Rating:
5.0
Good communication thanks
Adrian Castillo
Rating:
5.0
Customer did not leave a comment.
Julie Lehiy
Rating:
5.0
Customer did not leave a comment.
anita roebuck
Rating:
5.0
I thought the man who was working during check-in was the finest customer service employee I have dealt with in memory. And then, when I returned the hauler a different employee was equally superb. Two excellent representatives of your business. Well done!
VINCENT COLLIER
Rating:
5.0
Customer did not leave a comment.
William Lee
Rating:
4.0
Customer did not leave a comment.
Agustin Navarrete
Rating:
4.0
Customer did not leave a comment.
Edward Harber
Rating:
5.0
Customer did not leave a comment.
Ricardo Jimenez
Rating:
5.0
Customer did not leave a comment.
Anthony McDonald
Rating:
5.0
Customer did not leave a comment.
Jill Robertson
Rating:
3.0
Clean vehicle better before next rental.
gary nicholson
Rating:
5.0
Michael was extremely helpful.
David Markley
Rating:
5.0
Customer did not leave a comment.
Wolfgang Woodman
Rating:
5.0
Customer did not leave a comment.
david phillips
Rating:
5.0
Customer did not leave a comment.
anthony griffin
|
Overall Experience
Rating:
5.0
Looking for special treatment? Everyone gets that treatment here!
deena ryan
Rating:
1.0
Customer did not leave a comment.
EMIL BECKWITH
Rating:
5.0
Customer did not leave a comment.
Daniel Proctor
Rating:
5.0
I have been using this location for years and have never had any issues with anything. The staff is always very friendly and helpful.
Monty Yates
Rating:
5.0
Customer did not leave a comment.
Jennifer Follis
Rating:
5.0
Customer did not leave a comment.
SCOTT BAYLIFF
Rating:
5.0
Customer did not leave a comment.
Maria George
Rating:
5.0
Customer did not leave a comment.
Emily Mitchell
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kim Gibson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TeCondra McCoy
|
Overall Experience
Rating:
5.0
Very impressed with this storage facility. Jimmy showed me how to access using key card, and how to operate industrial elevator. Availability of carts was an unexpected bonus.
Elaine Crowe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deon Wortham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mason Vickery
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sarai Cruz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcus LoringPicard
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Matthew McKenzie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Gray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marlon Floyd
|
Overall Experience
Rating:
4.0
The only thing I seen I didn’t like was roaches coming out of units. They should spray more often.
Shaude Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Caren Larkin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gabrielle Orth
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Rogers
|
Overall Experience
Rating:
3.0
I was given the wrong size storage.
andra martin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff Fahler
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Subrena Burton
|
Overall Experience
Rating:
3.0
Checked out months ago but staff member was like ok your good to go when I turned in my access card then 2 months later received a bill for 2 months rent plus late fee. Was corrected by manager who was helpful but still no attention paid by lower employees
Blade Lejeune
|
Overall Experience
Rating:
5.0
The staff was super friendly, and the climate-controlled storage was better than a storage unit that we last had in Columbus, OH.
Stephen Motoyama
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia Edwards
|
Overall Experience
Rating:
2.0
My biggest and probably only complaint is you can never talk to the manager nor any other staff member because they do not answer the phone, do not respond to voicemails and they do not answer emails. Now I have the representatives that answer the calls phone sending messages for them to call me but I still have not received anything from this facility. Very, very frustrating just as frustrating that the people that answer the phone are more or less there to take reservations and anything else they direct your call to the manager… the one that does not communicate back!!
LINDA BEASON
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Kimiyla Roach
|
Overall Experience
Rating:
4.0
The guy in Topeka ks that gave me the truck was rude. He did not check out the truck with me or anything. He just handed me key.
Brandy Wagoner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gabrielle Orth
|
First Impressions
Rating:
5.0
Raschell was amazing at insuring my transition from my U-haul truck to my storage unit was a success. I have physical limitations at times that limits my mobility but Raschelle was very caring about my comfortability throughout the entire process. She was very helpful with making sure I knew exactly where my unit was and that I also had plenty of space to accommodate all of my belongings. The amount of loading equipment and massive elevator made unloading my truck a breeze for all of my helpers. U-haul will be my go to location for all of my ongoing storage needs. I will also recommend U-Haul to all of my friends and family. Thank you to Raschelle and all of her team members who helped with making my move a great experience.
Wodline Gagne
|
First Impressions
Rating:
5.0
Very well kept and cleaned and made me feel more at ease with my personal keepsakes knowing the security measures they use and that it's protected and there are alarms on doors to units if not checked in through key pad code was a good feeling to have when it comes to valuable/irreplaceable items! 😉
WILL USE SERVICES AGAIN!!!!!
Tara Williams
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shelia Kessinger
|
First Impressions
Rating:
5.0
Thanks for having a bathroom and keeping it clean!
Gabriel Turner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamie Rice
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gerald Lagarde
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nancy nunnally
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
virgil Gilkey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
virgil Gilkey
|
Overall Experience
Rating:
3.0
They said I would get a free lock but I didnt
Subrena Burton
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Patricia Daniels
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Knight
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Kaelon Gary
|
Overall Experience
Rating:
5.0
The storage facility was clean, safe and the prices were reasonable. The staff were extremely helpful and made everything as simple as possible.
Anthony Rubio
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Naomi Grubbs
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Karen Yazzie
|
Overall Experience
Rating:
4.0
Only reason I gave 4 stars is when I took my stuff to the storage the alarm went off even though it had not been 3 mins and I did not receive a call from the GM with help. Everything else was great.
Lawana Burnett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DeAngelo Colbert
|
Online Move In
Rating:
5.0
Late fees stink and miss 24hr access on the inside units.
Amanda Bird
|
Overall Experience
Rating:
5.0
Rides good 👍
Michelle Edwards
|
Overall Experience
Rating:
5.0
A GREAT EXPERIENCE GIVE DENISE A RAISE
Jean Tygart
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jaime Segura
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nancy nunnally
|
First Impressions
Rating:
5.0
Thanks
Chester Singletary
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Michelle Edwards
|
First Impressions
Rating:
5.0
About the truck - I believe I was given the wrong truck for moving. I did not have a dolly in the back like I was told I did
James Hewitt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Caw
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
jessica jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles Mortimer
|
Overall Experience
Rating:
5.0
Find job.
Kim Howard
|
First Impressions
Rating:
5.0
The staffing were very helpful.
CHRISTOPHER ZOLLINGER
|
First Impressions
Rating:
4.0
Staff well informed ,very concise giving explanations for my questions. Storage just what necessary for our items.
Cynthia Bossemeyer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sheila Porter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shaniece Larkins
|
Overall Experience
Rating:
5.0
The service at the facility was excellent! They had my truck already to go when I arrived. The check in at the end of a very tiring day of moving was excellent as well!
They provided me with a storage unit (on site) and that was an easy and helpful service from the UHaul facility at McAdams Park!
Deah Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Gertz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katina Johnston
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather Bryant
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Doug Mattocks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol Pint
|
First Impressions
Rating:
5.0
100% recomendado
Edin Ferreira
|
Overall Experience
Rating:
5.0
The service people were nice and understandable.
Bimwavita Rusimuka
|
Overall Experience
Rating:
5.0
Denise was extremely helpful. She’s knowledgeable, friendly, and has a great personality!
Shirley Acker
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Richard Gertz
|
First Impressions
Rating:
5.0
The only thing that i didnt like at all, was that you had room @ your dock for about 4 trucks to pull in & back up onto your loading & unloading dock, it would be nicer if you spread out loading area, like 2 spots in the very beginning of your warehouse, 2 or 3 more doors half way down the back of your warehouse & than maybe 2 or 3 more doors to load & unload at tge very end of your warehouse
Sandra Ruffin
|
First Impressions
Rating:
1.0
I was broken into and lost $14,000 worth of 21 years of memories and gear. My lock was literally cut off my unit and they stole a UHaul truck to carry my stuff away to sell off. I'd sooner give my stuff away than use UHaul ever again! Worst customer service I've ever seen and absolutely lied about it being a secure location. You have phone number but if not 760-401-5147. Love to talk to corporate on this.
Erik Myers-Loredo
|
Overall Experience
Rating:
5.0
Denise is very good at her job.
Charlotte brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steve Wilkerson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joan Moore
|
Overall Experience
Rating:
5.0
Their customer service was very courteous and friendly every time I went in for any needs at this location!
JOHN NGUYEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ginquindow Adkins
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LUCILLE FANTROY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tara Williams
|
First Impressions
Rating:
4.0
My move in was good.
LUCILLE FANTROY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shashidhai mentla
|
Overall Experience
Rating:
5.0
had a good person help me
Beverly Bass
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather Bryant
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
June Nordlander
|
First Impressions
Rating:
5.0
High quality service for reasonable price. Would recommend to use this location of Uhaul.
Mykhaylo Holyshevskyy
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mariah Beans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Rubio
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Bayley Wakefield
|
Overall Experience
Rating:
5.0
I was given excellent service
William Dennis
|
First Impressions
Rating:
5.0
Denise was extremely kind & helpful. I really appreciated her kindness & understanding as well as her willingness to find a solution for me.
Brandi Cross
|
Overall Experience
Rating:
4.0
The staff working were fantastic. Both when u set up the unit and closed it.
There was an old mouse/rat trap box in my unit when I arrived. Otherwise the experience could not have been any better.
Mark Hotovy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paula Harper
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christopher carangi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
austin jowers
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Nora Alvarado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kundayi Jangira
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARON WELLS
|
Overall Experience
Rating:
5.0
Denise and the staff here are awesome. I'd drive miles just to store here again if I ever had to
Jason Halloway
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francis Borgia
|
Overall Experience
Rating:
5.0
Check in was easy and fast. Equipment check in was easy and people were very helpful.
christopher carangi
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony Blakely
|
First Impressions
Rating:
5.0
You guys were great and I am truly grateful. Thank you for everything.
Mary Gray
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth Watkins
|
Overall Experience
Rating:
5.0
Everyone was helpful and wonderful, especially Denise in Wichita, and Colleen from the Kansas City office.
Thanks for all of your help!
Mary Anne Scott
|
Overall Experience
Rating:
5.0
The staff off 13th st went above and beyond to accommodate my needs and what I wanted.
LEXI JIMENEZ
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Beverly Griffin
|
Overall Experience
Rating:
3.0
The lady who made my reservation made it in a city 400 miles away and they have no drive up units available at all. Fu uhaul
Blake Molz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francis Borgia
|
First Impressions
Rating:
5.0
She had a crush of turning and handled everybody quickly and professionally. Awesome is a word that comes to mind.
thomas blume
|
First Impressions
Rating:
2.0
Even on cooler days, the building was quite hot (above 80*F). The elevators are dangerous due to the doors not staying up when opening/closing them. We'd have to push it up and rush into the elevator quickly to avoid being hit or the gate hitting our items. With other more modern and safer options in the area, I won't be using this facility again. However, the staff was helpful!
David Owens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erin Murphy
|
Overall Experience
Rating:
4.0
Wish the storage access was a little later in closing or 24 hr.
Jason Harding
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Rogers
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kundayi Jangira
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monte Nighswonger
|
Overall Experience
Rating:
5.0
The store manager went above and beyond her way to insure me everything was going to be ok with my moving process.
Ruby Mendoza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt Hennie
|
First Impressions
Rating:
5.0
Dennis went above and beyond helping me. She runs a well maintained facility. And she is a super customer service star!!!!⭐️⭐️⭐️⭐️⭐️
Linda Vejvoda
|
First Impressions
Rating:
3.0
The second floor units are difficult to get to. With two old freight elevators, one of which being broken on multiple visits and the other not always available, it was not terribly convenient to access my unit. I moved to a more modern, ground floor storage facility elsewhere.
Christopher Stone
|
Overall Experience
Rating:
5.0
Ok
MWAURA KARANJA
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ASHLEY WILLARD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
annie jackson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eddie Thomas
|
First Impressions
Rating:
3.0
My only complaint is that the access doorr should have been open but we had to swipe every time we wanted to enter.
Hailey Noeller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynn Nichols
|
First Impressions
Rating:
1.0
Somebody got into my facility when I was just a little late on my payment and rummaged through my stuff taking some things.
Tara Williams
|
Overall Experience
Rating:
5.0
Very rare that I would say "excellent" of my own free will. I have become accustomed to antagonism, masquerading as service.
NOT in this case AT ALL. You have an excellent service person at this facility.
Further, it seems apparent to me that you have repurposed an older, existing facility with modern storage equipment and security features. I am extremely impressed. It seems to me that someone has "re-thought" and somewhat reinvented Uhaul as a modern competitive company, much different from my experiences thirty years ago. Such a pleasure to see where this company has gone, particularly in an Era when "obstacle-tech" has become a prized asset of so many otherwise, product desirable companies.
DAVID RICHARDSON
|
First Impressions
Rating:
4.0
Fast & speedy
Tashia Furtute
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joan Moore
|
First Impressions
Rating:
5.0
Keep up the good work !
vanita washington
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Steven Skourup
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon Gridley
|
Overall Experience
Rating:
5.0
The best service that girl was great.
sharron bates
|
First Impressions
Rating:
3.0
Did not appreciate the non-refunding of a pro-ration of rental fee when leaving before the end of the paid month.
Susan Deibert
|
Overall Experience
Rating:
5.0
Despite being on the second floor, the availability of carts and the large elevator made carting everything in and out a breeze.
Phillip Burnett
|
Overall Experience
Rating:
1.0
This place sucks and i would never use it again .. your tow dolly put a 4000 dollar dent in my car and Uhaul said it wasnt there fault please be careful when using tow dollies from uhaul uhaul u pay .
Laura Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADAM BAXTER
|
Overall Experience
Rating:
3.0
too high priced fore what you get in return.
Steven Skourup
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shantale mccoy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Burkley Stordahl
|
First Impressions
Rating:
1.0
Locks were placed on my unit twice and I wasn’t notified. First time they didn’t have a key and wouldn’t cut the lock off!! Took 2 days to get a resolution. Second time they acted like it was no big deal because the circle lock is required and free when you rent the unit. Wasn’t given one when I rented and had been there a year. Worst customer service ever!! They also charge a $20 late fee if rent is 1 day late. Will never use them if I need storage in the future.
Darcy Donahue
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Liselca Rojas Acosta
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karla Hampton
|
Overall Experience
Rating:
5.0
the two guys that helped me out were Awesome. treated me like a Queen on this move.
LAURA JOHNSON
|
First Impressions
Rating:
1.0
You guys said my bank put a hold on 41.77 and they do not i was not reimbursed by you.
Hold time is like 30mins
Kila Rattler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca Farris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zarah Ayashi
|
First Impressions
Rating:
5.0
Christian and Rodrick were excellent representatives of your company !! They made our experience w UHAUL excellent, they were kind, cheerful and more than helpful!!
JAN RICKETTS
|
Overall Experience
Rating:
4.0
Rene Lainez in Wichita was awesome and salvaged the already stressful time for me and my family by having compassion and great customer service skills. Garrett however definitely needs to brush up on his customer service especially since he is a manager!!!
James Benefield Jr
|
First Impressions
Rating:
5.0
Super helpful!
Richard Rivers
|
First Impressions
Rating:
5.0
Great service
kiara clark
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda Koehn
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
rebecca baker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly Looney
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jasmine Alford
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ron Kihle
|
Overall Experience
Rating:
5.0
The people who work there are attentive and friendly. When you walk in you are greeted and asked if you need help. I was checking out and the process was quick and easy. Something I really appreciated.
Kelley Nelson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alexander Eckert
|
Online Move In
Rating:
2.0
Arrived at 11pm. Spoke with representatives earlier that day and the previous day. I let them know I would be in late. They made no mention that I would not have access after hours. Next morning. Based on the unit number we assumed the unit was on the 2nd floor. No stairs anywhere...eventually we realized we needed to take the freight elevator just to find the unit. Silly and excessive, stairs would be fast and efficient.
The first representative I talked to said there would be a lock in the storage locker. The next day second representative said there would be no lock. So of course I had to pick up a lock. Finding a lot to three trips to different stores. Eventually I found one and of course there was a lock in the locker. Not sure why they were the mixed signals.
Two days ago I called about the free first day for college students promotion based on the COVID-19 move out. I was told I would receive a phone call in return. I’m still waiting
Robert Havey
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ronne Scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia George
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronne Scott
|
First Impressions
Rating:
5.0
Helpful staff
Charles Crooms
|
Overall Experience
Rating:
5.0
Very nice place for storage.
Rachel Bray
|
Overall Experience
Rating:
4.0
only complaint is there are no refunds if you move out early. We paid for December and moved out on the 14th. staff member told me no refund and do not prorate.
casey Vornauf
|
Overall Experience
Rating:
5.0
The two ladies that helped me were amazingly efficient, professional and welcoming. I’m very pleased with not only the facility but the service I received.
Kenneth Raught
|
First Impressions
Rating:
5.0
Great place to store your stuff.
Kurt Scadden
|
Overall Experience
Rating:
5.0
I loved my experience at this particular U-Haul location services rendered quickly and efficiently the manager was really kind and helpful as well as the staff .I Will definitely use Again 👍
Krystal Clay
|
First Impressions
Rating:
5.0
The person I dealt with was courteous, informed, and very helpful.
Kurt Scadden
|
First Impressions
Rating:
5.0
The staff at this location were super nice and helpful.
Kyle Reams
|
Overall Experience
Rating:
4.0
When moving, Was told there would be a 10 x 15 storage facility for my use for 30 days. The best they had was a 10 x 10 but it worked
Kevin Coldiron
|
Overall Experience
Rating:
5.0
Good experience. No complaints.
Bruce Gealy
|
Overall Experience
Rating:
5.0
Very good service
Juan Sevilla
|
Overall Experience
Rating:
5.0
I have never used a U-Haul storage location before but now that I have I would recommend it to anyone. The staff was awesome and the place is clean and seems very secure.
Kelley Nelson
|
First Impressions
Rating:
5.0
The only issue I ever had was not getting an answer when I would call the facility. When they did answer they were very friendly and helpful.
Patrick Romans
|
Overall Experience
Rating:
4.0
Was told there would be a 10X15 storage facility available FREE for 30days and upon arriving was frist told there wouldn’t be anything available until the next day ( which I had to work).
Kevin Coldiron
|
First Impressions
Rating:
3.0
The alarm to my units would go off when I opened them even though I had swiped my card. When I went to use one of the customer service type boxes to take to someone for help no one answered and I time
Jennifer Lovelady
|
Overall Experience
Rating:
5.0
They are very professional and helpful! The indoor storage area is well kept!
Kendra Engelhardt
|
First Impressions
Rating:
5.0
The lady that helped me was heaven sent. She was very patient with me and made sure I understand how to properly use the equipment they had. 5 Stars Allday!!
Tamika Anderson
|
Overall Experience
Rating:
3.0
I was given a free month of storage. The Manager put me on the second floor when I counted 22 available large sized units ready for a customer on the first floor. Not happy being put on second floor.
Derek Charles
|
Overall Experience
Rating:
5.0
I tried to inform you of a computer system glitch. However everyone I talked to said the information on their screen looked fine. Email me at philswindler@hotmail.com if you would like me to explain
Philip Swindler
|
Overall Experience
Rating:
5.0
Very easy and great service !!!
Monty Lewis
|
First Impressions
Rating:
5.0
All went well.
Neal Jones
|
Overall Experience
Rating:
4.0
Great customer service! Thank you! Process was explained & we were taken to unit.
Raymond Burton
|
First Impressions
Rating:
5.0
Great staff and excellent facility.
Gary Brown
|
Overall Experience
Rating:
5.0
Overall I was very pleased with the business. The young lady I met with was incredibly helpful and friendly. The manager, however, failed to reserve my moving truck and almost ruined my move.
Patrick Romans
|
First Impressions
Rating:
3.0
Customer Service was excellent at check in and at equipment return. The storage unit and 17' moving truck were both in poor shape, but very affordable and got the job done.
Tricia Palomino
|
First Impressions
Rating:
5.0
I would definitely recommend
Jeri Mills
|
Overall Experience
Rating:
1.0
Manager was very unhelpful, nothing we had already set ended up what it was, we got stuck paying more for a bigger unit that we didn’t need nor can afford, please check my account notes for the rest
Amanda Parks
|
Reservation
Rating:
4.0
Staff went out of their way to see that I made my transfer from a U-box to a rental truck. I was so grateful for their help.
Cheryl Wolfer
|
Overall Experience
Rating:
3.0
other tenants were observing & commenting on our property & use of elevator; it appeared they live in the building? I paid extra to have access till 10 and was told had to depart by 8 twice by staff
Maria Cecilia Paltan
|
Overall Experience
Rating:
2.0
Customer service was great but there is no lighting within the individual unit and it is filthy inside the individual units as well.
Princess Rowe
|
Reservation
Rating:
1.0
The roof leaked and water was pooling at the door of some units during my last visit. The alarms would sound after hours despite paying extra for 24h access.i won't be using these facilities again.
Derek Werner
|
Overall Experience
Rating:
2.0
Uhaul overheated n shut down multiple times while towing. However the roads where wet so the tow function was off for majority of the 600mile trip. And I left my boys Nintendo in the Uhaul. Lol.
michael mccullough
|
Reservation
Rating:
5.0
The delivery fees of my UBoxes was absolutely ridiculous for a mere 15 miles away@ $800+. The staff was very accomodating swapping boxes on the trailer to meet my timelines of the movers to unpack.
ROBERT BAILEY
|
Overall Experience
Rating:
5.0
The General Manager was very friendly and always helpful!
Allison Wasson
|
Overall Experience
Rating:
5.0
None
Marsha Walls
|
Reservation
Rating:
5.0
Outstanding customer service met our needs would highly recommend. Will definetly use again when needed
Joyce warnick
|
Overall Experience
Rating:
3.0
The UHAUL in Wichita were supposed to call me when the box got there to set up a time and date to unload but they never contacted me. Then when I went in to unload. The desk lady was rude