Customer Reviews for U-Haul Moving & Storage of Rogue Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rogue Valley

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ryan m. on

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Calie and Gary buck are great people and make me want to use u haul over and over again!

RICK H. on

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There was three crew members working and one crew member kept interrupting while my "agent" was checking us in. It was pretty uncustomer oriented for one staff member to interrupt repeatedly during a business transaction process.

SUTIKNO W. on

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Charles W. on

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Don G. on

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Cathy S. on

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Donna D. on

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Truck had a kick ass motor. With a full load, we sailed along.

Greg G. on

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Shem S. on

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Patrick M. on

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The employees were very helpful from start to finish.

charles d. on

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ALAN LEE W. on

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Nothing to add. I was very impressed with the whole experience.

bob h. on

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MARTIN O. on

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Please make it easier to cancel a reservation online. I lost my phone, couldn't call to cancel. There is NO way to cancel a reservation online after hours.

David R. on

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Parking is at a premium

Macheen S. on

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Don't change a dman thing

dan k. on

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Very well done!

cheri N. on

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I have used u haul 2x all ready this month and plane on using theam agin a couple of more times great people that greted me each time and made sure i had every thing i needed i used a pick up and trailer easy tow and veary comfterble price can get a little high

GARRETT W. on

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The girl that did the return was blunt and rude. No eye contact.

DENNIS P. on

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agent had problems completing the contract. The paperwork took about 1/2 hour even though I had an appointment and had already completed a contract 2 days earlier that turned out to be a local contract rather than the 1 way that I requested at a price much less than I was finally charged. Then they had no idea of the drop-off location and I had to make a phone call to determine drop-off location.

GARY H. on

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Great experience. Thanks for the service.

Randy M. on

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RYAN N. on

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My uhaul truck died twenty minutes after I picked it up, I had to wait an hour for someone to come jump start it, then it happened again while I was half way through my 800 mile drive, luckily I got a jump from someone at the gas station, then it happened a third time while I was at the end of my drive unloading my truck, I would have reported the last two times but I didn't have an hour or more to wait for a jump, which is rediculous. Over all pretty poor experience having to worry about breaking down in the middle of nowhere.

ROBERT B. on

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THOMAS R. on

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emergency brake faulty. delayed return and fixed by staff. tldr: bad truck, good people.

Duane B. on

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don o. on

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justin k. on

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Dennis B. on

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Friendly and quick service.

Robert A. on

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This location was very busy and short-handed. I had to wait approx 30 min to get waited on. However, once greeted, the service was quick and competent. Recommend hiring add'l staff, especially at busy times.

Janet B. on

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Halley M L. on

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Glen E. on

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James B. on

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Victoria L. on

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Brad K. on

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Charles S. on

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I wanted a one way truck and they said they didn't have one avail..so I had to do the round trip option..i don't understand why I always get the older model truck when there are nicer ones lined up on the lot?? other than that I got the job done..

Boyd B. on

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let them know that your small trailers dont have any strap hooks for tie downs and they should not have to put out the extra expense on straps.Also let them know you cant return unused items to a store it has to be a uhual center

lowell r. on

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Yes the service was great everybody treating me nice and was helpful the equipment works fine I would use you guys again thank you

DEBBIE L. on

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micahel z. on

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Maria T. on

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Great service!!

Greg S. on

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Excellent rental of an auto transport trailer. Absolutely everything went well. The employees were friendly, courteous, professional, and helpful. The equipment worked great. The pickup went well, and the turn in was so quick and smooth, I felt like a VIP. Well done!

PAT G. on

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Excellent equipment and staff. Thank you!

RICHARD S. on

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fast friendly service

Peter S. on

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andre a. on

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I reserved the truck one month in advance, to be picked up in Ashland. However, U-Haul informed me three days before the date I reserved it for that I would have to pick the truck up in Medford. Poor customer service, I think.

Kathryn M. on

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Robert M. on

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Donald E. on

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dwight b. on

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melissa f. on

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I think that if there wasn't any hidden charges and if being an hour late didn't cost me a whole day i would have told every one to get it from you guys. Sometimes not know exactly how far the move is really messes with the rate. I am sorry but the truck also smelt like curtled milk. Not very happy with all the charges because now you over drafted me bank account wich is costing me 3 times what u over drafted thanks never again

Marie W. on

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The staff was friendly and helpful went above and beyond to help me get help to unload U-Haul into a storage unit. They had The U-Haul checked in quickly, was a great experience after such a long drive!! Would recommend this location to family and friends staff was very helpful and inviting great job!!

RUSSELL S. on

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CHRISTOPHER N E. on

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Vehicle was given to me with no gas in the vehicle. Upon returning I was given no compensation and attitude from employees. Worst experience ever with Uhaul!

michelle M. on

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Thank you, Gary and the team! Always a pleasure to rent from this location!

GREGORY S. on

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Person who checked out my equipment needs to do their job and needs an attitude adjustment. Was very rude and short. Didn't seem to care one bit about their job or helping me. Handed me keys and told me to hit panic button and find my truck. You kidding me? There was not a single person waiting, this is pure laziness. After finding it I am nicely greeted with a strong pot smell, dirt and dust inside throughout and the ad board still in the window... How nice. I made do with what I got and left. Came back later that night to return, asked the lady who was there if she was the manager, was answered rudely and told nope! She's over there and points away?!?! Then I told her how I had a terrible time. All she says is would you like the receipt emailed or printed sir... And goodbye. Wow. Thanks for nothing. I went a day earlier to the Uhaul authorized rental onot Valley View and received excellent service! Never again will I come to this location, and I want compensation towards another rental I need this coming Saturday, otherwise it's Budget Truck from now on. Shameful.

Peter E. on

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David W. on

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Every thing was as expected. Good job. David

Lindsey G. on

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Peggy K. on

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Mark K. on

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professional crew . smooth check out and check in...

SELBY P. on

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ANNE H. on

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Lisa B. on

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I should not have to drive 20 miles to pick up a truck when there are two locations in my town of Ashland, OR. Very disappointing. Picking up truck wait time was over 20 minutes. Drop off was after hours and the online process is absurd. One cannot figure out the interface even if one has a smart phone. Who has internet access on the same evening of a move? You need to do better U-haul. My movers providing labor recommended Budget for my next move. I will take their advice.

LESLIE MICHELLE H. on

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I felt that the customer service was unhelpful and rude. I transferred my reservation to this location because my father in law highly recommended this location because of their selection and helpful customer service. When I got there, they did not know anything about my reservation. I waited about an hour before I could leave. I feel like I was overcharged for the entire transaction, and they would not explain why I was getting charged these amounts, "that what the computer says!"

Anna J. on

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SHANTA T. on

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Clerk was not clear on rental return. I specified the truck would be returned to ashland store and the clerk scheduled it for return in medford. With the miscommunication I was charged for an extra 2 days. Not acceptable. Very unhappy.

andre p. on

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Eric I. on

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Gabrielle T. on

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Everyone extremely polite and helpful. Only issue was seat belt light & ringing noise continued going off, even though seat belts were on and latched correctly...was a little distracting! Lol! but didn't affect move.

ROBIN E. on

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DEBERA L. on

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Stop advertising $19.99 per day and then charging me $75.00. I will NEVER rent from you again. Enterprise or a moving company for me. At least with a moving company someone else moves everything, drives, and unloads everything. NEVER EVER AGAIN!

LINDA S. on

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The customer service was excellent

Ron S. on

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Jeffrey B. on

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Allen I. on

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Great well run location .....

Helen M. on

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Very nice set up. Previously have received great service there. This time it was after hours drop off.

Roseann S. on

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Thank you for having very helpful employees

vince r. on

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Nothing

TIM M. on

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Everyone I worked with was friendly helpful and awesome. Thank you

Sean A. on

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Alberto R. on

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I had a great experience so you should know that I have no complaints either at the Medford store and or at the Tacoma store.

David J. on

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The day after renting the trailer I decided I needed a few boxes. I went and got 2 med and 4 small. Apparently the Iphone credit card machine was giving the person problems. He had to swipe my card many times and finally had someone help him. I checked my band online and noticed I had been charged 3 times for the same transaction. I have 3 debits on my account of $6.66 each. I went to the Uhaul office in Medford. The girl told me that their credit office will get back to me asap to refund the money.It has been 4 days. I still have not received a call. I am very unhappy with the Medford Uhaul office. I will tell my relatives in Medford to not use Uhaul ever and tell their friends that the Medford Uhaul office is operated by at the least idiots. At worst thieves.

Mary K. on

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Truck smelled like cigarette smoke. I drove about 10 miles and they said I used 7 gallons of gas. Was charged too much. I'll never rent a uhaul again.

Patricia F. on

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Thomas T. on

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Joyce C. on

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Kasey K. on

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The equipment was clean - however, the tires on the truck were almost bald and we were driving through the mountains in snowy conditions.

JOSHUA V. on

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The team did an excellent job. Very kind and accommodating. Thank you!!

Terrence R. on

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Did not have the size trailer size I needed use one too small got injured stacking, running lights did not work could not use trailer after dark. Not only will I not use this location, I will not use U Haul again or recommend it.

daniel b. on

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Christopher H. on

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Very quick and efficient. Overall great experience.

Joe H. on

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sara c. on

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HAROLD K. on

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Frank R. on

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I canceled my reservation. After renting the trailer when we are hooking up the trailer to my truck I was informed that I had to keep the trailer attached to my vehicle. That is why U-Haul does not offer trailer tongue jacks on their trailer. That is absurd. I was also told if I wanted to remove the trailer I would have to use a floor jack. Again completely absurd.

Angelina M. on

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The location we picked up at was excellent. But I am rating average because the overall experience with u Haul was terrible. I originally booked at one location online, then received a call two days prior to pick up from u haul asking if I can change location to another which was ok with me and they gave me a reservation time of 10:45am which was also fine. When we arrived at the location there was no one there. It was part of a car dealership and the person told us that they were not expected until 11:30. We then had to drive to another location. Very inconvenient and no communication for a change that was made by u haul and not me.

Troy H. on

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Dash and Windows inside needed cleaned

Charles R. on

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jessica s. on

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Sarah M. on

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star b. on

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PART WAS ODERED ON JAN 20TH, PAID 55.00 FOR EXPRESS SHIPPING DUE TUE 1-24. CALLED LOCAL AND CORPORATED TUE , WED , THUR, FRIDAY, AND MONDAY. NO ONE WOULD RETURN CALLS OR GIVE US AN ETA OR TRACKING NUMBER. CUSTOMERS VEHICLE WAS DELAY NEARLY A WEEK DUE TO THIS..CORPERATE AND LOCAL NEED BETTER COMUNICATION AND SOMEONE NEEDS TO RETURN PHONE CALLS TO CUSTOMERS..

Sheryl B. on

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Thank you

robin e. on

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chris w. on

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michel g. on

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ROBIN K. on

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Micah W. on

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clea a. on

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DEAN M. on

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DEAN M. on

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Doug C. on

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Make sure truck does not reek of pot. Make sure fuel tank is filled to proper level

Greg J. on

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Truck kept dying on me when on incline or decline. It was pretty terrifying.

dean m. on

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DEAN M. on

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DONNA P. on

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JEFF M. on

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Make your trailer plug 7 way like every pickup is built with so a customer does have to buy a $13.00 adapter

Ragen L. on

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Martin S. on

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rick m. on

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Andy B. on

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Let them know about the signing up online saves a lot of time before coming in...

Ashlee E. on

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JASON W. on

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MICHELE S. on

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Bring the mileage charge down for local customers...just a thought....

MARTIN O. on

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Cold, raining, but still service with a smile. If you know what you want this is the fastest, most experienced UHaul location in the Valley. If you have a million questions, go to the other "franchise" UHaul places and you can look up the answers together.

james q. on

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THE STAFF AT U-HAUL WAS VERY HELPFUL AND PROFESSIONAL. GREAT JOB!

robin e. on

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The staff is super busy but doesn't let that get in the way of surperior service

Kerry L B. on

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dennis d. on

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I had to talk to a manager to get the price correct and affordable. since there was a date change the girl in the main office that wanted to change my rate when I simply called back to confirm the readyness of the vehicle and trailer before flying out for pick up,. I had to spend and 1 1/2 hr on the phone to get everything straight. Although that was stressful it was better than waiting until I got to the counter to get it settled as I was then on a timetable.

neil w. on

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Phil F. on

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stephen m. on

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MARCEL d. on

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BRIAN B. on

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The crew at this facility is consistently professional and business oriented. I rent from them 3-5 times each year and always receive great service.

william t. on

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SHANNON P. on

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Need a little more work on returning phone calls. Called twice. Was told someone would call me back before closing. Called again right before closing, was told again someone would call me back. No one ever called. Had to call again the next morning!

RANDALL M. on

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They charged my card 120 dollars when I picked up the uhaul. then the kid Who helped me during the return tried to say my card got declined which is not true. Then I proceeded to pay 130.99 in cash. then had to call uhaul to let them know they charged me 250 for a uhaul for about 6 hours of use. Still don't have my 120 back. Uhaul employees tried to steal money from me. Not the way a business should be ran.

Yongsik D. on

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Charlotte M. on

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shane s on

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Price for a 5x5x10 is a bit high.

Stacy J on

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This location is awesome. Lindsay was extremely helpful!

gary a on

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Made a reservation to pick up at 10 AM but U-box was not ready, clerk could not find reservation in system. She quickly got the equipment needed together for me and I was on my way.

Alexander J on

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The Team at the UHAUL store in Medford were professional and assisted me on several occasions. I am extremely thankful!

robert w v on

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Thx

Stacy J on

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This facility was extremely on top of our reservation and time line. The communication was great and they went out of their way to make it as easy on us as possible. Eric and Stacy Johnson

Maxine r on

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Movers were surly, ignored my expressed wishes regarding priority loading, failed to fill one box, damaged several items. Person who delivered boxes to my home and picked them up was professional.

NOBLEEN Y on

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It was always clean and well kept... Inside and out.

JAYNE D on

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Using most info located in mult papers from storage contract date, I am unable to set up or sign in to manage room acct, using links from uhaul emails to typing url. Sent two emails, never heard back

BARBARA G on

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The customer service was bad

Richard A on

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I used a freight company to send up 5 skids in April. Had I know I would have done it entirely with UBox,

Brandon w on

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Very great was able to transfer my regular storage to ubox in a what was a very hard time for me and my family

Wayne S on

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Rogue Valley Medford Oregon location staff were very helpful. Absolutely great Uhaul experience.

Jamani LaShawn C on

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Please fix the system glitches. The clerk I worked with was kind and patient but the fact that he was dealing with a broken system did not help with time and made me late for work.

CHRIS T on

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I would say this location was very good in each category!!!

DAVID W on

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When paying my final bill for my storage unit, the attendant was busy and working alone. The process was slow and the attendant wasn`t able to keep up with the business and handle it well.

KENT B on

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Everyone was very helpful and friendly.

KATHLEEN D on

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professional and helpful staff

Russell W on

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The people at the medford store were great. Helpful... Had the boxes ready when I showed up for them. They were super friendly and made the experience very pleasant. Thanks so much.

Pam G on

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It would have been better if Uhaul had arranged for the delivery and return of the U-boxes to and from our houses. Instead we had to arrange this ourselves through a 3rd party.

Bren R on

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The young lady who helped us was knowledgeable and very helpful.

JOHN G on

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oil stain on the floor i had to cover. rent was raised after my property was stored. charged extra for 24 hour access after specifying i need 24 hour access.

tarah c on

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This was the best experience I`ve ever had working with U-Haul. The store manager went above and beyond to make sure we were happy and that our experience was as smooth as possible.

linda p on

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I rented two boxes. One was in great condition! The other was out of square making the locks difficult to match up and didn`t seems as sturdy.

Jackee T on

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Steve from AAA movers was very friendly and efficient. He had a personal problem come up but made sure to take care of us in a professional manner that ended up working out better for us.

MATT B on

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Everything was excellent including the equipment!

Angela M on

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So far, this experience has been amazing. Good customer service makes all the difference, and I have to say that Lindsey and Calli were helpful, knowledgable, friendly, and all-around AWESOME.

ANDREW R on

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Friendly, courteous, professional staff.

MARY B on

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I had outstanding service at U-Haul Moving Storage of Medford. Mike even changed out a blown fuse on our van so we had brake lights! I recommend UBox rentals and UHaul highly!

david s on

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you did everything that a company could do to screw thins up you deliverd it to the wrong place made us go to another company to pick box up cost us 400.00 dollars for this now you want another 250.00

Emilia R on

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moving helpers had to make two trips, cost 100 extra on that end. boxes went to tualatin not vancouver, cost extra 400 to have delivered. not happy. want haul to make it right.

benacio r on

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I like the friendly staff and hours

KENNETH B on

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Michael Zendejas was very helpful and professional.

Wendy B on

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Extremely dissatisfied!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

CALEB L on

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Knowledgeable staff, with frequently horrible customer service.

STEVE R on

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We`ve used several storage places over the years, but I like this one the best.

ELIZABETH S on

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I`ve been charged $15 twice because I`m 14 days late on a storage unit. I can`t stand the incessant emails and calls.I just moved and have been in over my head and running behind.Enough is enough.

EMILEE R on

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Great experience

ANDREW R on

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Fine, helpful staff. Thanks again.

CALEB L on

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The woman that helped me was impolite and did not answer all my questions. Found rat trap in unit.

Kyle M on

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Staff at the Medford, OR Center were friendly and very helpful. Excellent job.

ROBERT G on

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Mike Zendejas the General Manager, was awesome and great customer service would highly recommend this location and will return for future services needed.

LISA L on

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Good

STEVEN H on

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The uhaul trailer that we rented to move from Texas to Oregon leaked we didn`t find out till we got to Oregon and my queen size bed was soaked the box springs and some other stuff was wet

SAM W on

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I will never do business with UHaul again.

JULES S on

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In time of need uhaul was there to assist me thanx the facility is Well kept and clean.

KRISTINA D on

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The only problem I had was trying to get through the parking lot to my unit. It was very crowded with equipment. The staff was always helpful, especially the manager.

MARK B on

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Very helpful excellent personal customer service. Could use more staffing the two employees I saw were extremely busy with customers and a line was forming behind me.

ELLEN H on

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The storage at uhaul was very convenient and met my needs well. There was a delay in activation of my swipe card for access but it was resolved quickly and professionally by the staff

deana l on

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Great staff great service

LETA P on

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Please change the information online to reflect the true ACCESS hours to storage at the Medford OR location- it is not 24 hours- Thank-you

JAMES G on

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Fast and friendly service.

MICHELLE F on

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Great experience, great staff!

SR K on

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Overall okay, but there was virtually parking space set aside for loading and unloading, and the storage units were overpriced and far too small for the price.

ALICE V on

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Excellent deliveryand great service allowing me three days to empty it available. Reminder to cancel the automatic payment you`ve been taking out of my checking account. Thank you. Alice Via

ADDIE S on

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Nice climate controlled units. My books were safe.

JACK L on

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A cost estimate was not honored because Madison agent lost it in his computer. Additional cost of $300. Medford manager kept sending bills for rental space we were not using.

JOHN B on

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Very friendly staff and very clean storage units. No problems.

JOSEPH A on

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No complaints. Will use again.

MARK O on

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economical way to get small lots of goods across the country

G T S on

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Was a very positive experience from the beginning in Tucson, AZ to final delivery and close-out in Medford, OR. Thank you!!!

ROBERT B on

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Thank you

GLENDA W on

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Folks in office were very curtious.

SALLY C on

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This system was perfect for us. It allowed us to take our time loading and unloading each of 5 pods. We were moving out of state in mid winter. Ubox let us allow professional drivers to make the move.

ELIZABETH P on

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Staff were very friendly and helpful and made this experience very easy.

PAM W on

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Seriously... Only 200 characters? That tells me how much you do care.

TERRI W on

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Great staff at both locations !! Some of the boxes were a bit hard to close and seal..but everything made it here in good shape. Thanks.

RUTH K on

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The worst moving experience of my life. Never want to deal with UHaul again. can`t say it all in 200 characters!

BRANDY J on

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need to be able to contact the locations more than the customer service rep pick up the call all the time.

ERICA R on

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Late fee charges are overboard the frequency. Have gone through a few other storage buildings that weren`t even close to your numbers. And there should be a pro-rated rate if moved out early.

MICHAEL L on

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Someone Bolted the U-Box shut and no one bothered to inform me. I only discovered this after traveling 30 miles to my destination with my tools secured inside the U-Box.

PATRICK O on

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The busiest location I`ve seen! At times this created access difficulties but the staff was always fantastic in remedying the situation quickly even though it usually meant more work for them.

STEVE L on

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Service and convenience were constantly improved. Loved the easier and faster ability to access our unit.

PATRICK O on

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The staff was excellent!

KAREN S on

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Blonde long haired lady very knowledgable helpful both times I visited there.

VINCENT P on

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your staff was awesome very very good excellent service

SUSAN G on

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We were helped by a young woman named Brittany. She was excellent. Knowledgeable, attentive, friendly, fast and efficient. Couldn`t have asked for better.

JUSTIN W on

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Rent all in san marcos is terrible, thanks, uhaul.

BREE B on

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The young lady that sell my storage was very helpful and even slid me boxes so I didn`t have to drive around. ... Thank you

BRUCE L on

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Good except for some breakage

JENNIFER H on

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Got shunted onto the corporate call center and the rep said I might never get a call back from the local store. Aggravating. Strange.

KAREN S on

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My complaint is for the individual named Jesus in the Sacramento call center. VERY BAD CUSTOMER SERVICE. I WILL NEVER USE UHAUL AGAIN IF I AM FORCED TO DEAL WITH HIM EVER AGAIN!!!

STEFANIE C on

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besides the manager forgetting out first set of 12 blankets for moving and forgetting to place in the bolts on the final 2 boxes the staff etc was well informed etc

LETA P on

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Micheal was wonderful, helpful, personable, and knowledgable. He was excelent to work with and answered all of our questions easily. Thank-you

JOHN B on

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Very friendly and helpful staff.

MICHELLE R on

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Boxes were over a week late and no one could tell me where they were or when they would arrive. Then staff was rude when picking them up. Plus they had one person to help 5 customers.

KEN A on

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Monday 6/17 ...I think the managers name was Mike in Medford. he went out of way to help us. you should give Mike an extra pat on the back he is a rock star

AMY D on

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You guys were great !! Thanks

JAMES T on

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Everything about the storage facility was top-notch.

VANESSA H on

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all employees were excellent except one phone person took credit info and somehow deleted all info. The next person was better and made me feel okay about your company.

MELANIE L on

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The Medford facility is impossible to communicate with. They NEVER answer their phone and you are continually sent to an offsite answering location. I would NEVER use this location again.

PETER C on

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asdf

DEBORAH P on

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Hats off to Mike and the crew in Medford Ore he made it smooth. The Upods are new. no complaints.It was a bit pricey but it was a long distance I would recommend and use it again

CHRISTINA B on

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I had a storage unit since February 2011... the staff has always been great and Mike has always been nice about working with me. He`s a GREAT store manager!!

RICHIE S on

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Very good service. We appreciated the staff and all that they did during the years that we had a storage unit there.

ERIC H on

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Worst service ever. I will have to pay UHual 2 times for delivery. UHual employees are very nice. UBox is a rip off. I wish I hired movers.

HEATHER K on

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it was raining and leaking and seemed unsafe. We didnt leave our stuff there any longer than necessary. Regardless, it was free and the staff was friendly and helpful! thanks for the free storage!

JUAN C on

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good stuff

MARSHA W on

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Access to outdoor storage awful.Employees park cars in already very narrow access.Thruway is blocked, must try to turn around in very narrow area.

PHILLIP Z on

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great

BONNIE W on

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.

DEBI D on

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promised lg storage-1-way rental, 1+hr@shop got U-box instead.PM staff rude,condescending,phone locked @store as I unloaded.AM staff was accomodating,polite@check out.Mgr aware of PMstaff complaint.

MICHELLE S on

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The only problem I had is that we paid in advance and then was told they dont pro rate so I paid for the whole month of Sept abd only used till the 21st.

JUAN C on

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Exceeded my expectations.

CINDY O on

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Have already been spreading the new! U-Boxes rock!!!

SUSAN M on

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no comments

SUZANNE L on

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Shipment actually arrived earlier than expected and was in perfect condition.

PATRICIA M on

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The staff at the u-haul facility were great. The facility set up is a disaster. I had to carry everything up three units of stairs. That is a recipe for an accident or heart attack.

KATHRYN B on

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I would HIGHLY recommend this specific location. Had a problem with my U-Box from TX and they made it right at their own expense, when it was no fault of their own. They are honest and responsible!

STEPHEN S on

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Impossible to reach anything but a national U-Haul Call Center when trying to call the local storage unit with a question.

JON S on

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I would have liked the internal dimensions listed on you website instead of the external. Dawn in Madison Wisconsin was amazing to work with.

ARRON C on

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All employees were helpful professional.

KIMBRE L on

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I constantly got late bills after setting up autopay and always got the call center when I had a problem.

TINA J on

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Great location to rent from. Impressed with price, unit size, and facilities. Great customer service- staff always friendly and eager to help.

JOE S on

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Too tight, seemed unsafe. 24-7 access changed to 7-5 with no notice. Employees were awesome, polite, and professional. Rates were too high for size of unit.

MIKE B on

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The worst customer service I have ever experienced. I will take my business elsewhere in the future

ANN S on

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Greetings from Ms. Mel Smith. NOT Ann.Thanks for all the repeat grt. service! Mel 261 9752

DIANNE U on

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I was very happy with the arraignments i made online

JACK G on

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The CSR, after filling out the contract, escorted us to our rented space

PATRICIA D on

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Very clean, extreamly helpful and professional. Thanks for being there.

PHIL B on

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this location needs more room for parking and using the storage units.

GREGORY C on

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The manager and staff have combined to create one of the worst customer service experiences I have ever had. Storage facility is clean but access is anything but convenient. I will not be back.

AUBRE L on

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Went out of their way to make sure I was happy.

LINDA M on

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It worked fine for us and conveniently located.

PAUL D on

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Everything went fine.

DIANNA F on

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overall experience was good - occasionally when I was there to get my keys it would take a while to get help - but usually due to other customers being slow.

MARGO L on

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i`m glad it`s over but the uhaul experience was great!

THOMAS W on

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Had to wait 20 min to be helped. reserved a bottom storage, didnt get it. Told we could bring our own lock, no, we had to buy one of theirs!

DANIEL D on

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Employees were very nice and understanding of my situation. And I was very happy with the service they provided. I would recommend them to friends and family.

ALEXANDER R on

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friendly customer service on both ends of move! thanks

JENNIFER S on

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Best service Ever! The Uhaul manager Dan made my day....he turned a poor situation into a fast and easy fix for me. Whatever you are paying him, you should double it!

LEAH J on

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they did good and the mistake that was made on my account was fixed before i left the store

JUANITA C on

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The employees at this facility were very polite and helpful. The facility was very clean, well lit, and easy to access.

DIANNA F on

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Very efficient and helpful at the location. I would recommend.

DAWN C on

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Would have been better if the cheaper units weren`t upstairs... The help was wonderful and the people were nice. Thank you.