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IVAN CCustomer Reviews for U-Haul Moving & Storage of Medicine Hat
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employees were friendly and helpful at every step, and the price was right! Great experience from. Start to finish. Thank you!
Chrissy CU-haul did not give us the unit we ordered and we had to take an unheated .
erik A | Overall ExperienceReceived 5-star service at this location. Shout out to the helpful and friendly staff.
HELENA AThe manager and his staff are very friendly, professional and above all they treated with ultimate respect , they showed humanity and great understanding to my financial difficulties. 100% I’ll recommend the location for my family and friends and will continue to spread good words of mouth about the location and the team their. I’ll like to take this opportunity to express my gratitude to the location manager and all of his staff. Thank you very much for the accommodations and service.
Moses B | Overall ExperienceI downloaded the UHaul app to book and had to go to the store since the app wasn't working. Then when I brought the truck back, the app didn't work for the Uhaul employee to check the truck back in and finalize my bill. My final bill was email to me later.
Malcolm TThe service was great, took a little longer than I expected to install the hitch on my car. Mechanic did a great job. I cannot believe the pricing, the very best pricing I could find in my area. The labor cost to install the hitch was incredible, don't know how you can do it for that price. I would recommend any one needing a vehicle hitch check out U Haul for sure, you will not be disappointed. Thanks a very satisfied customer.
neville pWhen we were returning the truck last evening,the lady was very rude to my sore and my wife .
Andre SHelpful and friendly staff, easily accessable location. Highly recommend.
Shaun AHours of access are not convenient. Door system on indoor storage was out of order for nearly a year. Outdoor storage options with better security and 24-hr access available close by at a lower rate.
Gordon H | Overall ExperienceI've moved a lot and used U-Haul for all my moves with overall good experiences. However, this location offers excellent customer service. They went above and beyond to accommodate our ever-changing needs for the truck and the storage unit. The large property was being plowed immediately during a heavy snowfall warning lasting over several days. Couldn't have been better!
MASHA JStaff is excellent friendly and courteous
Mike WDrop off was quick and efficient . And staff was friendly and efficient . Great service .
doran pOriginal drop off was in dunmore so we went there to find out it’s permanently closed waste of time to go there and find out/call in to get it swapped
Matthew CI went against the bad reviews for this location, and I’m happy that I did. I was greeted with big smiles, friendly owners and efficient service. Check in and out took just as long it’s taken me when I’ve rented at other locations, maybe even faster. The whole process from beginning to the end was very good. Nothing to complain about. I would definitely rent from here again.
mikael hWe all know about the door latches on the units. Other than that above and beyond EXCELLENCY.
Pam D | Overall ExperienceEveryone was excellent
Christopher GShould be some sort of emergency backup. Waiting over an hour to pick up your van and missing appointment isn't acceptable. Should have been given discount for problems and delay.
Laura RI highly recommend this company for moving and storage needs! My experience was great! Fast and clear booking, friendly staff, excellent service, excellent prices! I was very pleased! Thank you very much!
Denys OThe staff was nice
ADIL AVery convenient
Marjorie D | First ImpressionsThe customer service was terrible. The lady that I dealt with was not friendly at all. She should NOT be in a customer service job. She should find another job that does NOT involve dealing with people. Maybe she could practice smiling to customers and being pleasant
STEVEN SAmazing!
KENDAL HNone
Brian GManager is personable, excellent customer service. Other staff below average in customer service skills
J DVan
Cameron DStaff was great consider them friends thank you
Lidia l | Overall ExperienceThe inside of the driving area stunk like cigarettes. There were crumbs in the console area. And why was I told I could not drop it off at the same location. A glitch in the system. I had to drop the truck off in one location and walk to the original location to pick up my car.
Blaine CKim was super friendly, fast and efficient. Thanks Kim!
DAWN PKeep up the great work!!!
Lisa A | First ImpressionsWould not rent again from UHAUL. Was calling head office for 2 hours day of pickup, UHAUL made ME call drop off locations as the one I was promised did not accept. During transportation, on HIWAY trailer lights failed . Wires hanging/ breaking on trailer. Trailer was very very muddy on outside when picked up. No happy what so ever. Unacceptable customer service and trailer maintenance procedures. Trailer was a safety/legal hazard on Hiway, not up to transport Canada basic standards. Have picture to prove deficits.
Matthew GI booked this place and even though website said that because I rented a trailer from uhaul, first month will be free but I was charged for $31.45 for first month. I proceeded anyway and booked the place and I received password to get in and information to how. When I arrived at the location I was told there are no reservation and any payment under my name. So I had to go through process all over again which was very unconfortable. I don't know why I was charged for it.
Tohid D | Overall ExperienceExpensive rates and uhaul costs
butrose m | Overall ExperienceReally friendly service, I appreciate they made me feel appreciated and answered all my questions. Plus I got support with the process of towing a car step by step, they were excellent at taking the time to explain and make sure I understood how it works, so I could have a safety trip. that really made me feel special. Thank you U-haul customer service at Redcliff AB T0J2P0
Emmanuel GNothing just great service and equipment
shane bClean, we'll maintained, good value for money spent.
Lorne M | Overall Experience"MOST MASSIVE THANKS TO": "Buddy" Laboucane! One of the BEST experiences EVER with moving & storage. In the entire 30 year's, that I've been needing to use a service like that. Definitely, had some bad; downright nightmarish experiences before. By hiring many movers & having to use other facilities to store. This was the complete opposite! And absolutely AHHHHMAZING! "ALL" the staff members were "EXTREMELY": Helpful, welcoming, friendly, efficient, knowledgeable, kind, compassionate, empathetic, understanding & nice. Going waaaaay above & beyond! To ensure that everything was explained, plus taken care of. The truck was "VERY": Clean, easy to operate, well maintained & operating great. Storage units & indoor facility is "TERRIFIC"! Good peace of mind, knowing it's secure. Appreciate there were locks on hand to buy. And that they have made the location accessible to those with disabilities. Moving is stressful enough. Everyone made this entire process, totally smooth! From start to finish. A "HUGE" shout out to all involved & Cleo the cat. Who is "purrrrfect"!
cassandra D | First ImpressionsSuperb service. Immaculate centre. Friendly knowledage staff. Recommend highly.
Sandy SBuddy went out of his way to help customers with there rentals, and not just me. I watched him go the extra mile with every other customer in the store. The store was very need and orderly. Every kind of accessory I might need was neatly displayed and competitively priced. I was even asked if I needed straps. I had my own but was impressed that they remembered to ask.
Robert WThe only thing is I find that sometimes the prices are going up and up. And I think you should stay at the same price. It makes it inconvenient for people every time you go up in price. I had to leave my comfortable one to get a smaller one because I couldn't afford to pay it. But it is convenient to store things
Linda S | First ImpressionsStaff was very helpful at this location
Terry DClean and easy to access along with a helpful staff. Thank you
Justin E | Overall ExperienceHave the proper equipment for rental. I had to purchase a different sized ball for the hitch for the car hauling trailer
Lynn bI was charged for an additional day when I had returned it after 2 days (it was to be returned after 3) as this charge occurred on a weekend I will be contacting this location tomorrow( Monday) and be asking what’s going on.
Dan WExcellent customer service! Had a lovely, easy experience made my move smoother!
KASSANDRA GThis was the most painless, smooth process I have experienced in a long time. Moving can be hectic but the associates (especially Khalifa and Robin) made it so much easier by accommodating my needs. Thank you so much for all of your help.
madison aGreat help
James MVery clean, good price. Wasn't happy about 2nd floor location but that was the unit that was available. Sure not much to complain about. Very happy over all.
Lorne M | First ImpressionsService was excellent, reservation was little delayed due to new staff but otherwise flawless. ickup of equipment was eassy and drop off even easier. I will definitely be back.
brad wNothing I can think of. All was wonderful
Francie EThanks for putting up with me and my nightmare
Travis W | Overall ExperienceGreat facility.
Dale M | Overall ExperienceGood prompt service
Maynard SI can't recall the woman's name who assisted me with my drop off Friday evening, she was the closing associate, but she was AWESOME! This location is also by far the nicest one I've ever set for into ad well. The outside area is very neat, organized and tidy as well. I will absolutely consider using them again when needed.
Lisa SEverything was perfect thank you so much
yamile O | Overall ExperienceThank you Augast.
Candice SNo proper signages, didnt read the notes. We were there at exactly 5pm. Still they charged 13$
Iris cKeep nailing it.
Peter RBuddy and his staff are remarkably the best. Very helpful and considerate.
robert k | First ImpressionsAttended was extremely helpful and pleasant.
Ken DThe app needs improvement, took a long time to return the trailer and have concerns we will be billed multiple times for the rental based on the behavior of the app
Larry HGreat service and great prices. Couldn’t be any better
Ken jThe Lady was courteous and friendly. Everything went smoothly.
LINDA CI had reserved a cargo van and when I arrived to pick it up was informed they didn’t have one for me. They did give me another vehicle but it was not what I had reserved.
Pat BI'm not a fan of apps and tech in general. The photos of the trailer were not of the trailer I rented.
Jerod PThe service was excellent. Nothing to improve
Fred RVery, friendly, polite and a job well done professionally. Told me a bout how long to install my hitch and the installation was done on time. Thanks
Bill TIt was a great experience with U-Haul. The Staff are friendly and well informed on all of the U-Haul equipment.
William MA doorbell would be a good idea ,if the staff is busy in one of the offices they don't hear you come in to the front desk.Other than that the staff was very friendly and efficient.The truck was user friendly,clean and pretty well maintained
cathy cWas a very accomodating experience. Will use it again
Brad COlivia was very helpful
Stephen S | First ImpressionsService was great.
Karen H | Overall ExperienceBuddy was really nice and the installation went quick!
Scott OI had to have 3 storage lockers here,2 inside and 1 outside,always clean in and around units.the staff ,all of them were so helpful with everything I asked about or needed..thank you all for the professionalism, care,laughs, would always recommend medicine hat uhaul to anyone...thank you once again ...
susan s | Overall ExperienceWas fully satisfied - no suggestions.
randy mNothing the staff and service were excellent!
Lyle CVery pleasant people to help with everything
allan s | First ImpressionsThe lady at the front desk was awesome and like her way of communication and also proper knowledge of equipments
Sunpreet Swe had no complaints. from pick up to drop off staff were very friendly and accommodating.
Cal MVery nice young lady at the uhaul store..even after all the stress of moving her kindness surely calm down my anxiety inmediatly...thank you
gabriela f | First ImpressionsGreat facility. My only recommendation would be to grade the entrance. It's very rough, but I did notice that it had been graded recently.
Ritch N | Overall ExperienceGreat and helpful staff
tyler m | First ImpressionsStaff friendly and helpful. Lockers were clean and easily accessible. I would definitely use these again if I need to rent storage.
April H | Overall ExperienceExcellent storage facility Highly recommend
Patrick D | Overall ExperienceExcellent service
Garth B | First ImpressionsStill wondering why I had to pay for August when I moved out July 29 and employees knew that I was moving out.
patrica l | Overall ExperienceThank you for your efficient service!
judy m | Overall ExperienceAll of the Humana's I dealt with were excellent to deal with. The booking process on line was not a pleasant experience. Thank goodness for the humans who corrected things.
Ritch N | First ImpressionsThis is the best place for storage -- very secure, well lit, good hours. Your stuff will definitely be safe! Staff are very friendly and willing to accommodate! They went way beyond expectations to help me out during difficult times! Highly recommend!
Jennifer D | Overall ExperienceIt's our first time renting storage and the lady who took care of us was extremely helpful and really nice to deal with. She explained everything simple and straightforward. Took us to the unit and showed it to us. We couldn't have been more pleased with the level of service we had received.
derek m | First ImpressionsThank you very much ur kindness helpful. Was in a little panic to find a storage unit in short notice u came thru Good price friendly. Thanks so much
Shannon G | Overall ExperienceGreat customer service. Much appreciated.
Kayla D | First ImpressionsVery friendly staff
nathan r | First ImpressionsOnly problem when moving this morning build B wasn’t opened. Waited about 3/4 hr to open. We were there at 9:30. That was the only problem this morning door not open
Shannon G | First ImpressionsBuddy and his staff are excellent.
robert k | Overall ExperienceVery good experience all around. Friendly, helpful staff made it easy throughout the rental.
Curtis P | Overall ExperienceBuddy and the rest of the staff were amazing and helpful with everything we needed to help us with our moving our house and business. We couldn’t ask for anything better.
Kevin S | Overall ExperienceThe young woman agent has given me a good service and good advices...
Jackson E | First ImpressionsLiked the layout
Starr R | Overall ExperienceOverall experience has been very pleasant and without hassle. I had 2 storage lockers for several months and rented a van and truck which were clean and easy to operate. Access around the yard was easy too.
WINFIELD G | Overall ExperienceBuddy Laboucaine and Team are trusted professionals. I am very satisfied. I'll recommend Buddy L and Uhaul anytime.
ken l | Overall ExperienceStaff are usually very friendly and helpful anytime we have a request or a need regarding our storage unit , just downsized to a smaller unit , have been with these guys for almost two years now 😀 😄 😊 😉 ☺️ 👍 😀
dwayne r | First ImpressionsStaff very knowledgeable and friendly
Richard S | First ImpressionsThe lady that help me was excellent
kelly g | First ImpressionsThe staff were friendly, helpful and available when required. Thank you.
Bernadette F | Overall ExperienceGreat place
DOUG M | Overall ExperienceHello, it was great having u-haul for moving and storage. Every staff member was helpful and great up until I got to Medicine Hat. I went to the storage unit to collect all of my belongings. The woman working behind the desk was extremely nasty and condescending. All I did was ask to get into my storage unit to gather all my belongings. Ever since the second I walked in she was extremely rude and condescending. She spoke to me as if I was bothering her by asking to access my unit. I do not know her name but she looked quite young and had blonde hair. (Any other staff member I came in contact with was great). Only that person I described at the Medicine Hat, Ab location, made the experience horrible by the way she was towards me.
Rory S | Overall ExperienceGreat place, great manager and staff.
Nick G | First ImpressionsI think U-Haul in Medicine Hat was good for what we needed. The manager and staff are a good bunch of people. I would go back if I needed them again. I just would have appreciated 24 hour access to our stuff. But for the year and a half I was there, I felt our stuff was safe and secure. However, I always believe there's always room for improvement. Nothing is perfect. Happy moving and storage at U-Haul Moving and Storage (Redcliff/Medicine Hat, AB) y'all.
Jim B | Overall ExperienceThe young lady checking us in was very friendly, patient, answered all questions and was very easy to understand. She explained everything in great detail and went above and beyond to make sure we knew what we needed to. I would highly recommend this location ! Very satisfied. Thank you !
Robynne C | First ImpressionsWas a great experience. Staff was knowledgeable and very helpful.
Benjamin S | Overall ExperienceOne of the best self-storage facilities I've dealt with and downright fantastic office staff. Seriously helpful in spite of the pressure on them! Of course I would have enjoyed even more extended hours as I wanted to bring in things later than the 10pm cut-off time. But I do understand the problems even later hours may create.
Alex V | Overall ExperienceThanks for all your help! Great staff and a hard working team!
diana v | Overall ExperienceThe staff are nice and extremely helpful always has a good attitude and atmosphere always polite and positive thank you for being great
James W | Overall ExperienceDid not get the locker I reserved. Was not told that it could be any locker. At first. Please have staff notify customers that. Also a small oversight on no lock inside locker as promised. But was quickly righted. Great place
robert k | First ImpressionsAll things good
Benjamin S | First ImpressionsThe owner, Buddy, is helpful, friendly, and professional. More than fair. Excellent customer relations. He’s so good that he may need to hire more staff, word gets around you know.
Greg W | Overall ExperienceThe girl at uhaul went above and beyond what was needed for assistance
Phil K | First ImpressionsJust had a few experiences with staff. The lady that signed me up was in no way friendly. I never received a card when I signed up as well causing mass confusion with the employee and me when I went to use it a second time. Had no idea I needed one. .
Bonnie N | Overall ExperienceBuddy and Kristen were amazing -- super friendly and helpful! They made the process so easy and convenient. I can't express enough how fantastic this location is!
Jennifer D | First ImpressionsBuddy was very friendly! I would recommend to my friends and family.
Aurielle Y | First ImpressionsThe only issue that I had was that a female employee told me that I would receive a credit back for the unused days and when I requested this credit another employee told me that wasn’t true. Contacted someone through the website only to find out the info that I was given was false. Pretty disappointed that a 12 day credit is what would deter me from using this service again.
Melissa T | Overall ExperienceThe contents of my three units were intact and subject to climate control after one and half year. I was very happy to see how well they were maintained and kept well. Thank you for your care and attention! Sincerely Bev Botter
bev b | Overall ExperienceThanks
NICKOLAS G | First ImpressionsVery friendly and helpful, nice and clean
mitchel m | First ImpressionsI haven’t moved in yet but the space is clean And roomy
Clayton O | First ImpressionsThe staff were friendly and very helpful. The only issue I had was trying to do the return as I was on hold a very long time and still didn't manage to get threw to complete the return. I will be in to return the dolly in the morning as the movers forgot it off the truck. Sorry my fault. I didn't double Check. All in all the customer service at the Redcliff location is excellent!
diana v | First ImpressionsVery friendly staff and very helpful!!
COLIN D | First ImpressionsI would most deffently rent from you guys again if I had to.. staff was always amazing and very quick to fix an issue if 1 popped up. My rental experience was amazing. Thank you very much!!! Lol
April G | Overall ExperienceAs times are hard I’m thankful for the office and manager I believe for understanding my situation knowing I have no extra money
Hope L | First ImpressionsBuddy was very helpful and courteous and very knowledgeable about the product in the store and was very nice.
James W | First ImpressionsWonderful staff, helpful, would recommend this facility to anyone. Cheers Robert
Robert K | Overall ExperienceA little expensive
Daniel L | Overall ExperienceWas there to move in three times the doors at car drive in was not opening despite the poor lady trying to open several times the side that opened eventually was very far at the end .Imagine having to push boxes on trolley to the far end
Olanike R | Online Move InStaff very accommodating and polite This was a great experience
William D | First ImpressionsThe staff at this U-Haul site are always polite, courteous, and helpful. I would recommend them to anyone else.
Wayne G | Overall ExperienceI would use your company again! I would recommend you to ppl also!!
lisa a | Overall ExperienceGreat staff!
Douglas C | Overall ExperienceCouldn't access the building with my card one night at midnight. Phoned the number talked with a lady and there was nothing she could do. I had to wait till morning.
timothy d | Overall ExperienceThorough security briefing, clear and concise. Courteous, knowledgeable staff. Readily available.
Alexander M | Online Move InThank you Redcliff Uhaul for everything!! You are Awesome!! 😊
Lyndsay M | Overall ExperienceBud and his staff are very helpful and considerate, I will definitely be using Bud‘s outlet again in the future. Thank You, Michael (Rick) O‘Neill
Michael O | Overall ExperienceClean facility and staff were excellent to deal with.
jamie s | Overall ExperienceThe manager and staff are very welcoming and friendly. I was in a jam on my move this past weekend August 1 2021. They came to the rescue. Thank you very much Very appreciated Alicia
Alicia B | First ImpressionsOnly issues was with the security system not working correctly, and there were times when I arrived the sliding doors were not unlocked.
Lonnie H | Overall ExperienceThe experience was great. Manager was very professional, patient and helpful. The storage was very clean. All above expectation! Thank you,
Hamid B | First ImpressionsI know the website says that upper level units "may" require stairs. But when booking a unit, it should really indicate that it is only accessible via stairs. I can't believe there is no elevator/ramp access to the upper units! Also, we did not receive our free lock.
Amy R | Online Move InGreat place, always happy to help
DOUGLAS H | Overall ExperienceVerry friendly staff. Made everything work to what I needed and very helpful and was with in my budget
April G | First ImpressionsExcellent Service
Debbie B | First Impressionsvery happy with the facility, well run business
lorne p | Overall ExperienceThanks again for the helpful and friendly service and staff in your location. I would also remind you (Buddy) to deposit our rental payment/cheque dated May 15/21 for the rental period from May 15 - June 15/21. As you know we are still in Manitoba and will be moving to Alberta at the end of May, so we can't be there to pay in person, which is why we wrote you the cheque in advance. Other than that, it was a pleasure meeting all of you and see you all again soon. Remember to count your blessings and I'm sure you'll note there are many, and many more yet to come..! :-)
Jim B | First Impressionscame away with a positive experience
lorne p | First ImpressionsThe gentleman that helped me with check-in was very friendly, and gave me all the information about what I asked and even some things I had not thought to ask, My locker was clean, well lit up and easy to access.
connie b | First Impressions100% perfect, could not be better
first i | First ImpressionsRate was a touch high for the amount of space . And the accessibility hours could be a bit longer .
Beau Z | Overall ExperienceExcellent staff and facility. Very clean and the climate control is great. The drive in unloading bays are so nice as well.
Dale M | First ImpressionsBuddy made a very stressful event in our lives So much easier with his big smile, helpful nature and enjoyable conversation. Plus he was a big help with helping me to my car with my purchases. The facility is so clean and well maintained, it’s definitely comforting knowing our property is being well taken care of
Sheryl S | First Impressionslocal store was not aware of the code that was texted to me. code did not work. exchanged for swipe card. all good, staff very friendly and accommodating.
jason k | Online Move InIf I have to use a storage facility it would be this Uhaul.
Barbara T | Overall ExperienceStaff were accommodating.
Barbera T | First ImpressionsA company is only as good as its employees and I found the staff efficient, accommodating and friendly.
John C | First ImpressionsThe staff at this uhaul are so great. They are beyond helpful, so kind, and very knowledgeable.
Anna W | Overall ExperienceBuddy Laboucane was very helpful with all aspects of our storage needs at the Redcliff storage facility. Thank you Bubby for all your gracious assistance!
GUY D | Overall ExperienceI will most definately reccomend.
Alicia B | Overall ExperienceVert helpful and friendly.
Alicia B | First ImpressionsGreat experience. Thank you.
Haley P | Overall ExperienceJust fantastic people to deal with. Buddy was great all the way through. We really appreciate your assistance.
Alaisdair M | Overall ExperienceU Haul staff are always very helpful... even when very busy they do their best. The nature if my work means we move on average every few years and I can honestly say that for the past 25 years, U Haul has always been reliable for us... so thanks again for all you do!
GUY D | First ImpressionsVery good
DOUGLAS H | First ImpressionsCustomer service at Redcliff U-haul is beyond reproach! All staff consistently go above and beyond. Highly recommend them and Buddy Laboucane should get a medal!
Michelle R | Overall ExperienceWhat a great customer service experience. Thank you
candace B | First ImpressionsStaff went way beyond the call of duty, courteous and friendly. Facility is incredibly clean, well lit. Doors work super well, have had lots of others. The free unit with rental, awesome!
trudy s | First Impressionsbest experiance ever with uhaul
Amanda m | First ImpressionsNo waiting in line and friendly service
DAVID D | First ImpressionsBuddy and Patricia were amazing. They guided me to where I needed to be. As a brand new resident, it was much appreciated! Give them raises!!!
Morgin B | Overall ExperienceStaff and facilities were great.
Lester B | Overall ExperienceOur experience was awesome very helpful and friendly staffs..
Maria H | Overall ExperienceBuddy and his staff were very solution oriented, helpful, kind, friendly, and respectful. They made the last leg of our cross country move as pleasant as possible!
Calla K | Overall Experience