Customer Reviews for U-Haul Moving & Storage of Menands

Rating:

1.0

Paid for insurance and had my furniture ruined due to an infestation of rodents and mold from an apparent leak and couldn’t get my claim in.

Rating:

3.0

Thank you

Rating:

3.0

Bathroom was dirty. Received a email that I moved out of both units we I only moved out of the 10x10 not the 5x5.

Rating:

5.0

Wasn't well lit, other than that I have no complaints

Rating:

5.0

Very good service I still have A unit at the location.

Rating:

5.0

very helpful staff. best location in the area.

Rating:

5.0

When there was a hiccup with my final charges, I pointed it out, they investigated and then quickly fixed it. Very professional!

Rating:

3.0

The site was no longer staffed. They raised the rent on me right after I moved in. Employees at the nearest location were generally too preoccupied to help me. Confusions with my debit card led to several late fees.

Rating:

3.0

I didn’t give an answer for #5 because the storage unit is in an outside facility. So I guess it could say it was clean in that there wasn't a lot of trash & grass area appeared well maintained, but when I think of the mice droppings in my unit around my personal items it's hard to say yes to this question.

Rating:

5.0

Everything was good

Rating:

5.0

Thank you. Everyone I worked with were very kind and respectful. And very helpful. Customer service was excellent. Purchased boxes and wrapping which were perfect for my move. Thank you again. Just one thing. The restroom at the storage site needs attention. Take care

Rating:

5.0

The general manager was so kind and helpful with me finding the perfect storage unit and the right truck for my move! This is my first time moving so I appreciate the wonderful help and advice. All staff was alert and welcoming when I walked in the door despite it being busy.

Rating:

5.0

People at the office were great, but the app and move out process was not smooth - App was constantly down and did not work when I needed to vacate the unit. Ended up being charged late fees but this was resolved by the office staff quickly. It's funny to me that this survey doesn't mention the app which is the only thing that caused trouble

Rating:

5.0

I needed the service and uhaul was there for me. Thank You

Rating:

5.0

The office staff were very friendly and efficient. It was a pleasure to do business with them.

Rating:

4.0

Great as Always

Rating:

5.0

Very good manger and staff

Rating:

5.0

Great employees.

Rating:

5.0

I think it not in the most secure place to go by yourself. And it’s accessible by anyone. When leaving I saw 2 unit broken into

Rating:

5.0

As a business owner I have recommended and used units quite a few times in the last passed years always find it very convenient for long term and short term and for the future will keep using it thank you

Rating:

2.0

You took my reservation for a room indoors to tell me when I arrived to tell me you do not have a indoor room for me.

Rating:

5.0

Great 👍

Rating:

5.0

All the staff was helpful and very polite.

Rating:

4.0

There was one glitch at the end— when I arrived (with a moving crew) to empty the locker, my locker was double locked with a note that I was denied access for lack of payment. This was not true: I had a receipt for the month’s automatic payment on my phone. Next, the office at the Simmons Lane lockers is now closed, so I had to leave and go to the Broadway office to resolve the problem, leaving my movers waiting. However, the mistake was discovered and easily resolved, so it was not a major inconvenience.

Rating:

3.0

At a later time and it’s Tameecka White-Jones kind of a manager issue not for comment

Rating:

5.0

Staff went out the way to help in bind

Rating:

1.0

Contract was cancelled

Rating:

1.0

After making contract and taking money they cancelled the contract. When I called U haul 1-800 number they said everything is setup and you can go there.

Rating:

5.0

Manager and employees are very customer oriented. Very thorough and pleasure to work with. Facility was clean and bright. Outside storage area is secure and has easy access via card reader.

Rating:

5.0

"Gold stars" to various courteous staff- in person; an on the phone; and at facility.

Rating:

5.0

I miss that no one is there now. I felt safer knowing someone was physically at Simmons lane facility.

Rating:

5.0

It's easy to find storage units. But it is not easy finding consistently helpful and friendly staff, which this location has. They do a wonderful job, which is why I've used this location on and off for the last 4 years.

Rating:

1.0

They charge me for a unit that I don't have. the biggest scam ever! never again I don't care if I have to stay in a mission with all of my things.

Rating:

3.0

I just want to thank Steve for help me out for over 4 years over here he was a real gentleman I will be doing business again talk to you later

Rating:

5.0

This is the place to store your valued item. Steve, the staff person, was exceptionally helpful, pleasant & timely. Great job!

Rating:

5.0

Very courteous, responsive staff for check in

Rating:

5.0

Thank You , Didn't need the storage unit for over a month Moved out on the 1st and returned the key to the store attendant..so there should not be a payment for next month from the date I moved in only stayed in storage for a few days ..for the free month after moving from NYC to Menands uhaul Storage unit ..please no monthly charge storage is removed ..Thank you questions call 718-607-6390

Rating:

5.0

The fellow in the office was extremely friendly and professional. Explained everything and got me squared away quickly. Great guy to work with.

Rating:

5.0

Inside staff could be a little more attentive to customers..

Rating:

5.0

Great prices and amazing service Love it!

Rating:

5.0

Great service the day I attended. He helped us out a lot and will recommend that location.

Rating:

4.0

Would have given 5 stars but someone moved into my spot while I was out and the staff couldn't get them to move. I had the spot from when the place opened and it was very convenient. Afterwards I kept being moved around...not so convenient

Rating:

2.0

It leaked and they had changed the lo KS on all the u it's and had the keys for the tenant butnever told them it was changed. I closed this account over 3 years ago and still being billed after speaking with multiple representatives who each claimed to handle it. Very disappointing 😞

Rating:

5.0

This is a great place for outdoor storage. Staff is very helpful and knowledgeable. I'll be back with my RV.

Rating:

5.0

Very Professional & easy to do business with!!!

Rating:

3.0

Did not have the promised accessories

Rating:

5.0

Very polite guys that work here

Rating:

5.0

I've been using this particular facility on and off ( seasonal) for 3 years. These guys are the BEST!!! PERIOD. The BEST!!!!!!

Rating:

5.0

Very excellent good

Rating:

5.0

I can only say continue as you are. Everything was so convenient and quick.

Rating:

5.0

Steve was awesome and very helpful!

Rating:

5.0

Kevin the UHaul rep was outstanding!

Rating:

5.0

The best of all u-haul locations I have ever done business with.

Rating:

5.0

HELPFUL AND COURTEOUS

Rating:

3.0

Manager that checks in the vehicle always charges for fuel even with the vehicle being returned with the proper amount of fuel. This is the 2nd time he's done that. Hopefully the other Menands location opens soon so I don't have to rent from this location again.

Rating:

4.0

This location was easy to find and the attendant was knowledgeable and helpful I will definitely use Uhaul again if I need a truck/van

Rating:

5.0

I stored my stuff for 11 years, and never had a problem. I appreciated how helpful the staff was. Great job. Tom Bulger

Rating:

5.0

Kevin at the Menands location was efficient and expeditious…He was reassuring and practical and he helped me navigate the best option for my move, truck rental and storage. Great outfit. Thanks.

Rating:

5.0

It's vary help full thanks

Rating:

5.0

Employee who was working at the time of pick up and made pick up super easy. Employee who was working at the time of drop off made it super easy to drop off as well.

Rating:

5.0

More advertisement most people don't even know the location is there

Rating:

5.0

The customer service felt authentically friendly. I was having a tough day and did not expect UHaul front desk to brighten my day enough that I could power through the rest.

Rating:

5.0

Great experience, excellent service and staff!!!

Rating:

5.0

So helpful!!! I definitely recommend

Rating:

4.0

The only issue I had was that the odometer reading it was about 20 miles above the value written in the contract which means I payed for about 20 miles I didn't run

Rating:

5.0

Easy drop off location and personnel were friendly and helpful.

Rating:

5.0

Everyone was very kind in assisting with my multi day rental. Then I rented a storage unit at 139 Broadway in Albany, NY.

Rating:

5.0

No complaints! The truck was clean and capable, and Steve (the owner) was friendly and got me out the door quickly. I'd certainly come back if I ever needed a truck again.

Rating:

5.0

The staff was extremely kind and helpful

Rating:

4.0

It is not quite clear where trucks should be parked.

Rating:

2.0

Reserved a 15' truck. Got there to pick it up. Had to wait 20 minutes for the person to show up to work. Sign on door said they opened at 7am (that was the time I showed up to pick the truck up per my reservation) but no one was there until 720. Once we were able to go in we were told the truck was not reserved to us. I had a confirmation number and a screen shot of the reservation on my phone and showed him. He apologized but said we were unable to use the 15' truck as they only had one and it was reserved to another person at 9/930. We told them we only needed it to move a couple things and would have it back by 9. We were still told we could not use the truck WE RESERVED. My fiancé and I both started to get frustrated and asked what we could do since we were already at this location. We were told we could use the van ( That is MUCH smaller) and it would be 20 dollars for the day and we wouldn't be paying for mileage but we would just need to return it will a full tank of gas (which is normal) we agreed and started filling out paperwork. We were then asked for how many miles we would be going. We didn't really have time to be fooling around as it was already 40 minutes past our pick up time. We signed paperwork and were told for the inconvenience we would have some money taken off once we get back for not being able to use the truck. Once we dropped it off a different guy check us back in and told us there was no notes in the system about money off for the wrong moving vehicle and then was told we needed to pay 85$ for the van. We explained what happened earlier in the day and that we were told there is no charge for mileage but since the first employee was incompetent and didn't put notes into the system there was nothing he could do. I normally use U-Haul to move stuff as they are more reasonable then some other company's. But this experience has made me think twice about using U-Haul the next time I need to move a couple things.

Rating:

5.0

Great customer service, and they went above and beyond to meet my needs.

Rating:

5.0

The only issue we had was with returning the truck. When you return the truck it asks for your location services and there’s not a strong connection in that location. We followed the instructions to allow Uhaul to pick up our location, but it didn’t work. We tried from two phones. The Call center gentlemen was very helpful and gave us the instructions. I didn’t need the truck for the second day so I wanted to make sure I returned it properly and w/in time . My suggestion to the IT dept. when returning rather than having it pick up a WiFi location just have the ability to select the location where you’re returning the truck, like you do when you place the order. Other than that everything was smooth and the gentleman in the office was kind and helpful. I would recommend to a friend and will be a repeat customer when I need to move my belongings out of storage. Thank you.

Rating:

1.0

I requested a review of fees due to 139 Broadway Uhaul inconvenience

Rating:

5.0

the young woman at the bway in Albany office was INCREDIBLE! I am so sorry that I didn't get her name. SHe was incredibly helpful and efficient.

Rating:

5.0

Kevin Ramlochan was great. Friendly, professional, and made me feel very at ease with my rental!

Rating:

3.0

1. The customer service was terrible. 2. You should warn people up front the additional items they may need to provide if the person can’t “verify” them up front. Most people don’t carry a passport or have 2 people ready next to the phone

Rating:

5.0

The staff is top notch and everyone I encountered, especially the gentleman who helped when there was confusion over my rented space location, were very courteous and helpful. I would've stayed over the winter but we recently purchased property where I will store my boat during the cold months. I will be back in the spring if there is room.

Rating:

3.0

the app did not work when trying to return the keys. My cellular data was fine, and I even had wi-fi from the u-hail location, but I couldnt upload a photo that was requested. Please improve the app. I will choose Penske next time.

Rating:

5.0

Keep the current staff, Stevie and Julius were polite and knowledgeable. I enjoyed working with them.

Rating:

4.0

The staff was friendly and efficient

Rating:

5.0

Repeat customer. Nuf said. ;)

Rating:

2.0

Clerk gave me a hard time for wanting to read the the contract. Wanted to close early. Was rude and disrespectful.

Rating:

4.0

driveway has some significant potholes

Rating:

4.0

The person at the counter was more than helpful. After a terrible experience with a uhaul truck he went above and beyond to help us.

Rating:

5.0

Great experience, clean van, friendly and courteous counter help

Rating:

3.0

No comment

Rating:

3.0

The check engine light was on , the radiator level light was on . There was short in the lights they would blink when you hit a bump.

Rating:

5.0

I would like to give a kudos to Kevin for such amazing, kind customer service. Great communicating, and speedy service.

Rating:

2.0

The employee was an hour late from opening. No one explained that I could use the app to get the key to the truck and the truck was not very clean in the back.

Rating:

1.0

I was originally supposed to return my uhaul to another location in Albany. I called customer service to have this changed to the Menands location, a bit closer to my home. The person said it was taken care of. It turns out that it was not and the Menands location was not expecting me. In addition, the employees at the Menands location did not come out to greet me even though I pulled up to the sign that states "wait in your equipment and someone will come out to help you return your uhaul." So, I sat there for 10 minutes. When I finally went inside, I saw that both employees were sitting at their desk with no other customers in the store. They weren't even on their computers doing work. This was incredibly infuriating.

Rating:

3.0

The location was difficult to find and that was the only draw back. I will use this location again, now that I know where it is.

Rating:

5.0

Nothing. Give these guys a raise!

Rating:

4.0

Very knowledgeable Friendly Quick and easy set up Even better service when I was leaving The gentleman helped me direct the uhaul since I had a 26ft one haha

Rating:

5.0

The employees were friendly and helpful. It was a good experience.

Rating:

5.0

Nice facility!!!

Rating:

5.0

Check-in and return process very smooth. Men in the office were wonderful. Website for booking was easy and quick.

Rating:

4.0

Christian (uphaul Menands, NY rep) was awesome to deal with. Great guy.

Rating:

5.0

Kevin, Menands location, was awesome!

Rating:

5.0

I like the service at 40 Simmons lane.

Rating:

3.0

The pictures are good, but they don’t represent the condition of the windshield once you are in the vehicle. As I looked at the picture, things looked good, but yet there was crack and while from a rock in the windshield. But once you complete the visual inspection from the front of the vehicle, there is no easy way to see or document the issue.

Rating:

5.0

Great place to rent everyone is nice there

Rating:

5.0

Not much. Service was exemplary.

Rating:

5.0

The manager was the most kindest and professional bar dealing with issues than I’ve ever encountered at any establishment

Rating:

5.0

The cover on our travel trailer had come off in bad weather and they called to let us know what happened,nice to know they monitor the lot and pay attention to details! Excellent and helpful staff.

Rating:

5.0

Friendly and helpful staff

Rating:

1.0

I reserved my UHaul over 1 week in advance to moving. We had a very busy day planned and we’re on a strict schedule. I filled out my whole check in, just for the keys to not be in the lock box. after calling customer service, I had been redirected 15 minutes AWAY from my house, to this location. This added extra mileage to my service that I did NOT intend for. The whole experience was a mess and I am extremely disappointed.

Rating:

5.0

Christian was absolutely amazing. He was helpful and explored all of my options with me, including alternate locations when we didn’t think we’d have a truck. Steve was kind, personable, and knowledgeable when I called to say my movers hadn’t shown up.

Rating:

5.0

I needed help from the roadside service which I paid for according to my contract and they put me on hold for over 2hrs. I had to call a toll service which assisted me in speaking with a person and assisting me within an hour. THUMBS DOWN FOR UHAUL ROADSIDE ASSISTANCE!

Rating:

5.0

No issues

Rating:

5.0

THAN YOU !

Rating:

5.0

Kevin was so helpful and friendly! We had a great and easy move in process. We couldn’t be happier!

Rating:

5.0

I had this storage unit for about 5 years. I've never had a bad experience here. Everyone was always polite and friendly. Any issues that arose were handled quickly and with a great attitude!

Rating:

5.0

Thank u for the great service.

Rating:

5.0

They were very attentive to my needs attendant Kevin was very very informal I appreciate them at the 1Menands storage U-Haul

Rating:

5.0

Everything I expected. Zero issues the past 3 years. Will store here again in a heartbeat!

Rating:

4.0

I had a great experience with the workers and facility itself. However, I also rented a truck and the cab was very dirty.

Rating:

4.0

How can I reach out to the person who bid on my left property I would like to get some things back..thanks

Rating:

5.0

The staff are great and very helpful.

Rating:

5.0

Good Place

Rating:

5.0

Only problem I had is the remote to the exit gate did not work well ! But person in office helped

Rating:

4.0

Slight issue closing the unit because the locking bar wasn’t fully opened when the door was so it got stuck when the door went down, unit was well lit even after dark and is a great location...the man at the counter was super helpful at finding a unit that fit the size of our needs :)

Rating:

5.0

Staff at the Menands U-haul were very professional and courteous. One staff member by the name of Chris was very helpful and extremely knowledgeable in regards to my needs. I highly recommend U-haul facilities in Menands.

Rating:

5.0

Each time I was there the employees were courteous and professional. Won’t go anywhere else in the future. Highly recommended

Rating:

5.0

Every thing satisfies thank you

Rating:

5.0

Steve and the other gentleman working on the evening of 9/4 were terrific. Quick, efficient, friendly and helpful. Will recommend this based on the experience these two provided. Please give them praise.

Rating:

5.0

Easy access, helpful staff, automatic payment and secure storage that worked great for me.

Rating:

5.0

Great team

Rating:

5.0

I made a conscious decision not to use another location, and was very glad I choose this one.

Rating:

5.0

Everytime I went to my unit the people in the office were great. A big shout out to all that work there , great job.

Rating:

3.0

The size of the unit worked well for my materials. I used the unit for a year. During move-out day, there was a dead mouse under my Christmas tree bag. Totally gross. Staff were always nice and helpful.

Rating:

5.0

Rental is secure and clean.

Rating:

3.0

My trip to start a storage was slightly off. I had to call the number for the person to come back to the office and he declined twice. So I decided to take a ride around the back to see if they were coming after waiting so I get to where my current storage unit is and there he is entertaining a female customer and had the nerve to tell me once I pulled up that there should be someone in the office. I get rushed back up to the office to find that the door was open and there indeed was another person in the office. He was on his personal laptop and looked displeased when I walked in. They poorly handled the transaction in general I needed the storage unit so I wasn’t so bothered I knew a survey would come along and I would voice my opinion there. Steve is usually the one I deal with.

Rating:

1.0

The service was good but i moved out of storage and they never closed my acct out and started sending me nasty emails saying i owed money because i didint pay storage charged me late fees and my property was already moved out other than that it was ok

Rating:

5.0

Great, clean and secure facility. Met our needs.

Rating:

5.0

The owner was really helpful.

Rating:

5.0

This is the second time I have used this storage facility. I came back after trying another one that was much closer to me, because this one is just perfect in every way.

Rating:

5.0

Thanks Uhaul

Rating:

5.0

A courteous, helpful customer service staff! I was very pleased with my entire rental and subsequent storage space. I appreciate the staff at this location - they were great. I'd rent from them again.

Rating:

5.0

Thank you.. easy and convenient!

Rating:

5.0

Great. I had never rented a storage unit before and they were super friendly and explained everything, set me up on automatic payments and pleasant when I was finished with the unit. A+.

Rating:

4.0

We we're able to obtain our unit late and last minute. U haul was the the only storage facility able to accommodate our needs add we were very satisfied.

Rating:

5.0

Can all of the attendance were very courteous rooms and the lot was very clean all around excellent service

Rating:

1.0

Never answered the phone. All calls to the local number all went to a national call center with a recording and long hold times. Wasted hours waiting to resolve questions. Answer the phone!!!

Rating:

5.0

Everyone is so friendly and the gentlemen remember me from before

Rating:

5.0

The staff at this facility were excellent and super helpful. I stored our camper van at this location and felt that the process was easy and that our van was secure. The rates were great as well!

Rating:

5.0

The staff was helpful and knowledgeable.

Rating:

4.0

Na

Rating:

5.0

Exceeded my expectations ! The young man (Kevin) who works there was very supportive and helpful and his service was outstanding! Thank you!

Rating:

5.0

The staff very friendly helpful and quick service any time I need moving or storage service I will definitely always use U-Haul on Simmons’s lane

Rating:

5.0

Great service I would recommend this location to everyone.

Rating:

5.0

quick service and positive attitude make you feel at ease with the quality of service

Rating:

5.0

Nice service. Good people. Big clean storage units.

Rating:

3.0

The storage unit was as expected.

Rating:

5.0

I'm very happy with the service from the staff and the condition of the facility. Certainly a far cry from other local U-Haul locations in the Capital District.

Rating:

5.0

The manager of this facility is one of the nicest people I've dealt with. I came back to this facility because, even though there's one closer to me, I like the customer service here better.

Rating:

3.0

Items inside my unit got incredibly dirty. More so than other facilities I've used. Also mouse droppings in the unit.

Rating:

5.0

Excellent

Rating:

5.0

Superior service!

Rating:

5.0

very helpful

Rating:

5.0

The office manager and his staff at this location are consumate professionals and I appreciate their genuine customer service. Thanks!

Rating:

3.0

Very nice and clean

Rating:

5.0

Staff is excellent: courteous and helpful, and very knowledgeable. I was consistently surprised by how pleasant my interactions were with the staff at this facility.

Rating:

5.0

Your managers is one of the most cooperative accommodating people have worked with. I look forward to being back this spring. EP Kelsey

Rating:

4.0

MY ONLY ISSUE WOULD BE ID LIKE TO HAVE HAD LONGER HOURS FOR ALL THE WORKING FOLKS 9-5ERS AND A PLACE TO DUMP YOUR UNWANTED ITEMS AND OR TRASH... OTHER THAN THAT THE UHAL IS FANTASTIC!

Rating:

5.0

Excellent service

Rating:

5.0

I honestly can not suggest a way to improve the process. Renting and returning a truck was a breeze and significantly better than surrounding branches. Left the site with a great feeling about it.

Rating:

1.0

Furniture was moldy due to wooden floors in a non climate controlled unit rather that concrete flooring. Expensive. Made me pay a whole month to be there for only 6 days.

Rating:

5.0

Steve (the manager) was super nice, and went above and beyond to help me with all of my storage related needs. The location is convenient, but private, and all of the staff were nice.

Rating:

5.0

The facility and staff always make me feel like I am a neighbor. I always return to when I need moving and storage. Kudos to Steve, his management and staff. My uhaul of choice in the Capital Region.

Rating:

4.0

Great staff

Rating:

5.0

Management was very helpful

Rating:

4.0

Dont like to be forced to write a comment. My objective reviews should suffice

Rating:

5.0

I was very pleased with the ease of being able to retrieve my belongings right next to a vehicle. The storage unit was cry and clean, and the locks provided for the extra fee were top quality.

Rating:

4.0

No problems

Rating:

3.0

No u-Box facility, lack of proper equipment.

Rating:

5.0

Employee was very helpful and responsive to my needs. The facility is secure and convenient.

Rating:

4.0

it was what I expected

Rating:

3.0

My unit had a modest amount of water in it when I returned to it. I have not found any property damage yet, but many boxes were growing small amounts of mold outside.

Rating:

5.0

I thoroughly enjoyed storing my car there while I was abroad for a year. I wouldn't have felt comfortable leaving it anywhere but U-Haul!!! I will definitely leave it again next time!

Rating:

5.0

The online process is really simple, so check out on location is quick. I like the fact that one can only access the storage area with an electronic card, so I feel safe when I visit this location.

Rating:

5.0

Outstanding service and quality! The employees were great; friendly and helpful!

Rating:

4.0

Hours were very convenient, people were friendly and helpful. My only drawback was that my unit had some damage to the door so it was difficult to open & close.

Rating:

2.0

Found a dead mouse and mouse droppings through out my storage.

Rating:

5.0

Employees were friendly and helpful. Good experience with services and the facility. Too bad moving is a such pain. 😎

Rating:

5.0

There were no problem with my storage unit, Staff was helpful and friendly.

Rating:

5.0

I'm honestly not sure

Rating:

5.0

I will recommend U-Haul Storage Facility

Rating:

5.0

Very good Customer service

Rating:

5.0

No complaints. The employee that set us up was very helpful

Rating:

1.0

My things were ruined in storage. So far I have yet to be contacted about my claim and waited on hold for 40 minutes yesterday before giving up.

Rating:

5.0

very convenient. staff provide great service

Rating:

5.0

Very friendly staff.

Rating:

5.0

Very nice people especially In the office. Steve is touchnouch.. owner