Customer did not leave a comment.Maureen S. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Menands
Menands, NY 12204
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No commentchristine c. | Overall Experience
The check engine light was on , the radiator level light was on . There was short in the lights they would blink when you hit a bump.DANIELF C.
Customer did not leave a comment.ANDREWD H.
Customer did not leave a comment.MARYLODEMA S.
I would like to give a kudos to Kevin for such amazing, kind customer service. Great communicating, and speedy service.Crystal R. | First Impressions
Customer did not leave a comment.SRIKANTH B.
Customer did not leave a comment.rhodina s. | First Impressions
The employee was an hour late from opening. No one explained that I could use the app to get the key to the truck and the truck was not very clean in the back.Deanna W.
Customer did not leave a comment.KARENP P.
Customer did not leave a comment.PARKER K.
I was originally supposed to return my uhaul to another location in Albany. I called customer service to have this changed to the Menands location, a bit closer to my home. The person said it was taken care of. It turns out that it was not and the Menands location was not expecting me. In addition, the employees at the Menands location did not come out to greet me even though I pulled up to the sign that states "wait in your equipment and someone will come out to help you return your uhaul." So, I sat there for 10 minutes. When I finally went inside, I saw that both employees were sitting at their desk with no other customers in the store. They weren't even on their computers doing work. This was incredibly infuriating.Ian R.
Customer did not leave a comment.ryan b. | Overall Experience
Customer did not leave a comment.Ann M.
Customer did not leave a comment.MILAYSHANICOLE W.
Customer did not leave a comment.TIFFANY R.
Customer did not leave a comment.Nicole M. | Overall Experience
Customer did not leave a comment.KELLYANN A. | Online Move In
The location was difficult to find and that was the only draw back. I will use this location again, now that I know where it is.Maria H.
Nothing. Give these guys a raise!JIMMIE S.
Very knowledgeable Friendly Quick and easy set up Even better service when I was leaving The gentleman helped me direct the uhaul since I had a 26ft one hahaNicole C. | Overall Experience
Customer did not leave a comment.stanley D.
The employees were friendly and helpful. It was a good experience.PAULHENRY B.
Nice facility!!!kenneth g. | First Impressions
Check-in and return process very smooth. Men in the office were wonderful. Website for booking was easy and quick.John S.
Christian (uphaul Menands, NY rep) was awesome to deal with. Great guy.george B.
Customer did not leave a comment.Janice H. | Overall Experience
Customer did not leave a comment.JANELIS L.
Customer did not leave a comment.lyman g. | First Impressions
Customer did not leave a comment.Pamela S.
Kevin, Menands location, was awesome!Dino K.
I like the service at 40 Simmons lane.Donell W. | Overall Experience
The pictures are good, but they don't represent the condition of the windshield once you are in the vehicle. As I looked at the picture, things looked good, but yet there was crack and while from a rock in the windshield. But once you complete the visual inspection from the front of the vehicle, there is no easy way to see or document the issue.Robert G.
Great place to rent everyone is nice thereJOHNJOSEPH F.
Not much. Service was exemplary.JAMESJ P.
The manager was the most kindest and professional bar dealing with issues than I’ve ever encountered at any establishmentDonald W. | First Impressions
Customer did not leave a comment.JEANM W.
Customer did not leave a comment.andrew k. | First Impressions
Customer did not leave a comment.HM P. | First Impressions
The cover on our travel trailer had come off in bad weather and they called to let us know what happened,nice to know they monitor the lot and pay attention to details! Excellent and helpful staff.suzanne g. | Overall Experience
Customer did not leave a comment.ROWENA H.
Friendly and helpful staffEric A. | First Impressions
I reserved my UHaul over 1 week in advance to moving. We had a very busy day planned and we're on a strict schedule. I filled out my whole check in, just for the keys to not be in the lock box. after calling customer service, I had been redirected 15 minutes AWAY from my house, to this location. This added extra mileage to my service that I did NOT intend for. The whole experience was a mess and I am extremely disappointed.JACOBMICHAEL E.
Christian was absolutely amazing. He was helpful and explored all of my options with me, including alternate locations when we didn't think we'd have a truck. Steve was kind, personable, and knowledgeable when I called to say my movers hadn't shown up.KRISTINAM H.
I needed help from the roadside service which I paid for according to my contract and they put me on hold for over 2hrs. I had to call a toll service which assisted me in speaking with a person and assisting me within an hour. THUMBS DOWN FOR UHAUL ROADSIDE ASSISTANCE!ROWENA H.
No issuesKazem A.
Customer did not leave a comment.John A.
THAN YOU !Franz Leo A. | Overall Experience
Great service very professionalPAULCURTIS V.
Steve is crooked.. Allows others in units they have no authorization to be in and then wanna charge me for uhaul ialready paid for..ALECYAD G.
Kevin is great. He took care of me in rapid order. Nice man.STEVENELLIOTT S.
The guy who help me yesterday 4/15 1pm his a good person good handling customer service, the customer was an asshole to him but he still remain calm and cool very good employee he deserve a raiseMELANIEGONZALES P.
Kevin was so helpful and friendly! We had a great and easy move in process. We couldn’t be happier!Abby H. | First Impressions
Customer did not leave a comment.mark j. | First Impressions
I had this storage unit for about 5 years. I've never had a bad experience here. Everyone was always polite and friendly. Any issues that arose were handled quickly and with a great attitude!Angelina A. | Overall Experience
The person who checked me in was great and very helpful. The location is convenient. The uhaul was NOT clean. There was ketchup on the dashboard behind the steering wheel, dog hair throughout the cab, the cup holders were full of gunk, and the windows had foot prints all over them. I had to clean the uhaul interior before I could use it. The electronic return was glitching when I went to return the truck after hours. I called uhaul for assistance but ended up on hold over 30mins. Being that I was a young girl alone, at night, in a warehouse area, I think there should be a quicker or safer way to return a vehicle after hours.ALYSSAL M.
Thank u for the great service.Elvis V. | Overall Experience
Customer did not leave a comment.Eboni N. | First Impressions
Customer did not leave a comment.EBONIASIASHANIQU N.
Customer did not leave a comment.William g. | Overall Experience
Customer did not leave a comment.Jimmy G.
Customer did not leave a comment.Monique G.
Customer did not leave a comment.TYRONE D.
Customer did not leave a comment.GILDA-LEE H.
I have not recently rented from youMICHAELLOUIS N.
Truck we were given had problems previously. Mechanic came out and it was resolved. Excellent customer service just equipment malfunction of back door.AMBERC L.
Customer did not leave a comment.kaleeah l. | Overall Experience
A shorter virtual check in process. Perhaps be able to check in with contacts ahead of time.Alex-Marie B.
Customer did not leave a comment.SHAMILA H. | First Impressions
Kev, Chris, and Steven always take good care of me not a problem so far rent trucks often not a problem down there any of the times they do goodfrank C.
Customer did not leave a comment.ERIC G.
Customer did not leave a comment.Harold R.
They were very attentive to my needs attendant Kevin was very very informal I appreciate them at the 1Menands storage U-HaulTONYA G. | Overall Experience
Customer did not leave a comment.FRANK J.
Customer did not leave a comment.SONYA T.
Customer did not leave a comment.SHANTE B.
Customer did not leave a comment.LANER M.
Customer did not leave a comment.Katherine D.
Helpful & courteous customer service; reasonable pricingjoanne J.
Everything I expected. Zero issues the past 3 years. Will store here again in a heartbeat!Felix O. | Overall Experience
Customer did not leave a comment.DOUGLASANDREW T.
Customer did not leave a comment.Thomas C.
Customer service was very rude and refused to extend my rental so unprofessional and really bad experienceIbrahim E.
Great staff at Menands, very professional and courteous. I would rent again from Menands anytime.FRANKJ S.
I had a great experience with the workers and facility itself. However, I also rented a truck and the cab was very dirty.Maria M. | First Impressions
Customer did not leave a comment.Gail M.
Customer did not leave a comment.Paul K. | Overall Experience
How can I reach out to the person who bid on my left property I would like to get some things back..thanksDAVID L. | Overall Experience
Customer did not leave a comment.BRETT F. | Overall Experience
My service rep Steven Shemelia was very helpful, the check out process was fast and easy. He was very courteous, friendly and went above the call of duty to allow me to pick up my ez pass that I forgot after closing hours. Thanks Steven.Godwin F.
Customer did not leave a comment.Scott E.
Customer did not leave a comment.JAMESJ B.
Customer did not leave a comment.john b. | Overall Experience
Customer did not leave a comment.Lawrence D.
Customer did not leave a comment.dorothy R. | Overall Experience
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Peter P. | First Impressions
Customer did not leave a comment.Alec D.
Manager was great in resolving a problem I had!KELLYANN A.
The staff are great and very helpful.David B. | Overall Experience
Chris provided amazing service. 10/10 would highly recommend this location.Jared B.
There was a mistake on the contract that resulted in an extra charge. The charge was quickly refunded. Thanks U Haul.TOBIN D.
Customer did not leave a comment.Bruce M.
Good PlaceJocelyn m. | First Impressions
Only problem I had is the remote to the exit gate did not work well ! But person in office helpeddorothy R. | First Impressions
Customer did not leave a comment.john R.
Customer did not leave a comment.GAUS-ALI M.
Great and fast customer service.Nicholas S.
Slight issue closing the unit because the locking bar wasn’t fully opened when the door was so it got stuck when the door went down, unit was well lit even after dark and is a great location...the man at the counter was super helpful at finding a unit that fit the size of our needs :)brittany h. | First Impressions
Staff at the Menands U-haul were very professional and courteous. One staff member by the name of Chris was very helpful and extremely knowledgeable in regards to my needs. I highly recommend U-haul facilities in Menands.arthur d. | Overall Experience
Customer did not leave a comment.roberto o. | Overall Experience
Customer did not leave a comment.GIOACCHINO L.
Customer did not leave a comment.Christina W.
The app was just a bit confusing to use especially for the return. I was unsure what the rental contract was because this wasn't mentioned in the app but stickers for its return were all over the key drop. I didn't like the fact that the 10 foot truck didn't come with a lock, it should be plastered all over the adds that it does not. It didn't make sense to me that cheaper alternatives came with locks and this truck did not.Ryan G.
Customer did not leave a comment.Diane D.
Each time I was there the employees were courteous and professional. Won’t go anywhere else in the future. Highly recommendedTara M. | Overall Experience
Everything was great.Robert L.
The location was dark, with no internal lights turned on when i went for pick-up and at drop-off. The agent working there tended to mumble and was difficult to understand without asking again. He tended to point and was not specific in his instructions. Essentially, I felt like I was annoying him by being there.RAYMONDS M.
Great customer service provided by KevinDANIELLE G.
Customer did not leave a comment.RICHARDSCOTT G.
The employee that helped me was helpful and friendly. There should be more signs to the location. Had a difficult time finding it. Rental was easy.CATHERINE G.
I did everything online so I could just pick up. I got there and the clerk went over everything I had done online, asking for all ID n info taking 25 min to finally get me out the door.Robbin C.
Great experience. Thank you!Scott S.
Every thing satisfies thank youshamila h. | Overall Experience
Great customer service, easy transaction.Anthony D.
Steve and the other gentleman working on the evening of 9/4 were terrific. Quick, efficient, friendly and helpful. Will recommend this based on the experience these two provided. Please give them praise.Tara M. | First Impressions
Customer did not leave a comment.KEVONTODD J.
Customer did not leave a comment.timothy r. | Overall Experience
No improvement requiredstephon B.
Customer did not leave a comment.TYLER S.
Customer service both check out and return was excellent. Best uhaul I have ever been to.Pierre M.
Fast check out, great customer service. Will definitely return to this location in the futureMIRIAM R.
Give me a free truckKEVONTODD J.
Customer did not leave a comment.Glen S.
Easy access, helpful staff, automatic payment and secure storage that worked great for me.Robert S. | Overall Experience
First truck I received was less fuel and back of truck was dirty. Associate didn't walk out to go over truck since I purchased insurance. I had to go back in redo contract get another truck. Back of truck signs in back stakes dirt and cab were even worse. He asked did I want him to sweep it Well yes I would not of come back in. Also he stated that it was sanitized. The cab was dirty peanuts on floor cup holder dirty he only wiped quick wiped to driver floor barely across cup holder I gave up. Not even an apology. Lazy. Truck stalled on a turn . Windshield filthy. Bad start of my move then worked on emptying storage up there to bring down to Poughkeepsie and then do a move. Missed the Poughkeepsie store by 20 minutes due to all this. Wasn't pleased. Left the truck there locked and in a safe spot. Was called and spoked to in an unpleasant and threatening manner by Poughkeepsie GM Vehicle was in a safe spot and not blocking anything.. This 24 year old needs to learn to speak to customers with respect. Filed a customer action file case .Alana T.
Customer did not leave a comment.BRIAN F.
Great teamjohn b. | First Impressions
Very friendly teamJohn B.
Nothing against Menands location, but I'm annoyed that 2 days before pickup I was told I'd have to travel to a different location for pickup VS where I originally ordered the truck.Robert Z.
Customer did not leave a comment.MATTHENAP B. | First Impressions
The person working here was also not wearing a mask. He was polite though.KATELYNNE M.
Fantastic support and service!John M.
The agent was very cordial and accommodating.Comfort O.
Customer did not leave a comment.bcharnice W.
Customer did not leave a comment.Jeannette C. | Overall Experience
Absolutely horrible experience. The side-view mirrors were broken and were DANGEROUS to drive! Also the estimated cost did NOT reflect what I was billed. Wish they would give me a refund but their customer service department is also poor.Lisa G.
Customer did not leave a comment.Adrienne K.
Customer did not leave a comment.shirley l. | Overall Experience
Customer did not leave a comment.roseanne g. | Overall Experience
Customer did not leave a comment.Elvis V. | First Impressions
I made a conscious decision not to use another location, and was very glad I choose this one.Henry K. | Overall Experience
Customer did not leave a comment.yaSHEREE D. | Overall Experience
Customer did not leave a comment.Kevin S. | First Impressions
Everytime I went to my unit the people in the office were great. A big shout out to all that work there , great job.owen s. | Overall Experience
Customer did not leave a comment.Myrna C. | Overall Experience
The size of the unit worked well for my materials. I used the unit for a year. During move-out day, there was a dead mouse under my Christmas tree bag. Totally gross. Staff were always nice and helpful.Kelly H. | Overall Experience
Rental is secure and clean.Henry K. | First Impressions
Customer did not leave a comment.Peter P. | Overall Experience
Customer did not leave a comment.Kevin H. | Overall Experience
My trip to start a storage was slightly off. I had to call the number for the person to come back to the office and he declined twice. So I decided to take a ride around the back to see if they were coming after waiting so I get to where my current storage unit is and there he is entertaining a female customer and had the nerve to tell me once I pulled up that there should be someone in the office. I get rushed back up to the office to find that the door was open and there indeed was another person in the office. He was on his personal laptop and looked displeased when I walked in. They poorly handled the transaction in general I needed the storage unit so I wasn’t so bothered I knew a survey would come along and I would voice my opinion there. Steve is usually the one I deal with.Kenesha H. | First Impressions
The service was good but i moved out of storage and they never closed my acct out and started sending me nasty emails saying i owed money because i didint pay storage charged me late fees and my property was already moved out other than that it was okPam M. | Overall Experience
Great, clean and secure facility. Met our needs.ALBANY M. | Overall Experience
The owner was really helpful.Julie B. | First Impressions
This is the second time I have used this storage facility. I came back after trying another one that was much closer to me, because this one is just perfect in every way.Sherry R. | Overall Experience
Thanks UhaulMelinda g. | Overall Experience
A courteous, helpful customer service staff! I was very pleased with my entire rental and subsequent storage space. I appreciate the staff at this location - they were great. I'd rent from them again.Alex H. | Overall Experience
Thank you.. easy and convenient!kelly c. | Overall Experience
Great. I had never rented a storage unit before and they were super friendly and explained everything, set me up on automatic payments and pleasant when I was finished with the unit. A+.philippe g. | Overall Experience
We we're able to obtain our unit late and last minute. U haul was the the only storage facility able to accommodate our needs add we were very satisfied.bebhinn f. | Overall Experience
Can all of the attendance were very courteous rooms and the lot was very clean all around excellent serviceKen O. | Overall Experience
Never answered the phone. All calls to the local number all went to a national call center with a recording and long hold times. Wasted hours waiting to resolve questions. Answer the phone!!!Tim M. | Overall Experience
Everyone is so friendly and the gentlemen remember me from beforeBarbara C. | First Impressions
The staff at this facility were excellent and super helpful. I stored our camper van at this location and felt that the process was easy and that our van was secure. The rates were great as well!danette b. | Overall Experience
The staff was helpful and knowledgeable.james t. | Overall Experience
NaWayne R. | First Impressions
Exceeded my expectations ! The young man (Kevin) who works there was very supportive and helpful and his service was outstanding! Thank you!Sarah M. | First Impressions
The staff very friendly helpful and quick service any time I need moving or storage service I will definitely always use U-Haul on Simmons’s laneTonya H. | Overall Experience
Great service I would recommend this location to everyone.ROBERT H. | Overall Experience
quick service and positive attitude make you feel at ease with the quality of serviceTonya H. | First Impressions
Nice service. Good people. Big clean storage units.Tadam R. | First Impressions
The storage unit was as expected.Kelly H. | First Impressions
I'm very happy with the service from the staff and the condition of the facility. Certainly a far cry from other local U-Haul locations in the Capital District.Matthew K. | First Impressions
The manager of this facility is one of the nicest people I've dealt with. I came back to this facility because, even though there's one closer to me, I like the customer service here better.Sherry R. | First Impressions
Superior service!Jay R. | First Impressions
Your managers is one of the most cooperative accommodating people have worked with. I look forward to being back this spring. EP KelseyPeter K. | Reservation
Excellent serviceDamien S. | First Impressions
Employees were friendly and helpful. Good experience with services and the facility. Too bad moving is a such pain. 😎greg d. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!