Customer Reviews for U-Haul Moving & Storage of Mid City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mid City

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Tomasz J. on

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My truck wasn’t there I got a smaller truck and had to leave stuff behind due to unable to fit everything. Bad spot don’t recommend it

Timothy M. on

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Adrianne B. on

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Not enough staff. Truck windows were extremely dirty. I had to stop one mile after picking up truck and clean the truck windows inside and out just to be able to safely drive.

Julie S. on

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Timothy M. on

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Helpful

michael K. on

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They took forever to set me up with a cargo van and the worker was rude.

RENEE ANNETTE V. on

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Thank you for being there for me

Michael S. on

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Gracie F. on

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Excellent customer service

Rhonda H. on

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Very good customer service.

Felicia B. on

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Rudolph C. on

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The employees were all friendly. The service was a bit slow. Could use a more streamlined system for checking customers in and out. Equipment was in great condition. The value for the price is great.

Michael H. on

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Honored my reservation. even though equipment was limited. New equipment and was ready to go. Excellent service.

Fardin F. on

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The general manager was Awesome.

Gary L. on

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Christian F. on

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Alejandro C. on

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Sandra B. on

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John V. on

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Martha V. on

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Beyond happy w the great customer service especially from Sam, he handled everything amazing!!

Tiffany AND To A. on

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Jesus C. on

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Lawrence H. on

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Uhaul is becoming a crummy company

ANDrew K. on

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yes i would recommend this location because it is not as busy as the north Blackstone location but it is usually under staffed so the wait may be just as long. Making a reservation over the phone is great through UHaul but when you get to the store level its always average no matter what store you go to. but I have never had a problem with the equipment.

Aaron B. on

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Adrian G. on

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The uhaul I was given was defective the abs kept engaging faulty signals were sent to the truck forcing it to brake mid freeway or jump and skip gears it got stuck in mid gears and wouldn't accelerate this truck was faulty from the start and when I mentioned it I was accused of being the cause. Was also overcharged for the truck and milage will not be going here again.

Susan F. on

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Ronald B. on

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It was great except we ordered an appliance dolly and we didnt get one

Roger C. on

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This was not the place that I had reserved the truck for, but moved to this spot. Sam was great, but others at this location when helping seemed like they did not care. Truck was great, but had to go to the original location to get furniture pads. When I picked up the auto transport, the guy that hooked it up did not check, and a tire strap was almost completed ripped apart. Took another 30 plus minutes for them to get this fixed.

MARTIN C. on

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Sam its very helpful & Polite and expedited my rental Equipment My only comments are that when I returned equipment in evening Around(4:45 PM last Friday) was waiting too long for equipment returned, I had to go inside to ask them to check me out, there were 2 guys in there, no customers in store? and I had to go in store to asked them to help me out for checking out. short story is, to guys working in afternoon in my view, there too slow to their job!

Neal K. on

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The truck that was rented to me had a dirty windshield. So dirty in fact that I had to take it to the car wash after leaving the lot just to be able to see well enough to drive. The driver's seat cloth had been torn quite a while because they just put this cover over it that kept me sliding off the seat during a turn. It was not secure to the seat at all. When I got to the car wash, I realized they left the back door to the truck open, so I had been driving with the back door opening/closing for about 6 miles. When i started the contract online, the price per mile said $0.69/mile. I drove 30 total miles, and I was charged $0.79/mile. Even when I brought the issue up to the gentleman who cashed me out, he repeated to me, "NO, its 79 cents a mile". I put in 7.50 for gas (which is reasonable for 30 miles), but on the cash out receipt, they still charged me 8 dollars for fuel. So, no, I won't be a return customer nor would I recommend them.

Christopher M. on

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Jerry S. on

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I placed the order online 2 weeks prior to picking up the truck. I purchased a furniture dolly and 30 moving blankets. Upon picking up the truck, nothing was done to fulfill my order. The employee and I had to begin from the beginning where I was informed that they did not have the moving blankets. If customer service is important, Uhaul should ensure that the renting facility has the equipment requested upon time of booking. The truck gas tank was empty. I was told that due to the homeless stealing gasoline, they had to keep all of the vehicles empty. If Uhaul cannot figure out a way to deal with the homeless situation, close the store. Upon inspection of my 27' truck, 1 headlight was out and the front tires had zero tread on the inside 3" of the tire. I drove this truck over 300 miles and all I could think about was a blow out at 55mph. I would never recommend this location to anyone. Use them at your own risk.

Julie R. on

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The pick up experience and drop off experience were exceptional.

Alexine A. on

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The gentleman named Albert was and is amazing. He helps us immediately when we arrive with the storage facility that we are renting. We give him 100 stars.

RUDY V. on

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CYNTHIA C. on

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I have one complaint, #1-- the storage units are not behind a locked gate.

Elizabeth P. on

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The employees were helpful, especially after the multiple misunderstandings and issues I had with the reservation on the corporate level. I appreciated their courtesy and assistance.

John M. on

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great service nice product

anthony l. on

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Very pleased with the service and the facility. thank you.

Brian O. on

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They were so accommodating they made a space available that normally wouldn't be and it helped me immensely. The Management and staff were knowledgeable and efficient. Thank you for your help.

stephen s. on

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Great

gary l. on

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Sam was outstanding in reducing my charges due to my taking longer to move than expected and facing overages. Also, the brand-new GMC truck was spotless & extremely comfortable for the 15-hour drive,

SARAH S. on

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I could never get anyone at the facility to answer the phone. I had several storage pods to be picked up by movers on two days and was promised they would be ready at an agreed tie and they were not.

Charlene S. on

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Facility rarely answers their phone, almost all calls get routed by the phone system to corporate and they do not follow through on services. Heath and Christine are insulting, rude and defiant.

Charles S. on

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I hate to say this but this was the worst U-Haul facility I have come across. Heath, the manager, was rude and unhelpful. Non responsive to calls and disregarded appointment times.

cody m. on

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One of the worst moving experience that I had. I got charge extra and my stuff arrived late and damaged. I will never use Ubox again.

kimberly l. on

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Will never be back here again. Very unfriendly staff. They made me wait 5 hours to get my uboxes that were already paid for when they weren't busy since I didnt make an apt. Gen manager wasn't nice