Customer Reviews for U-Haul Moving & Storage of Midtown at Louisiana

1752 reviews

2420 Louisiana St   Houston, TX 77006
(South Midtown)

(713) 529-2998

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 529-2998

2420 Louisiana St
Houston, TX 77006
(South Midtown)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

1 hour+ and 3 customer service reps. Later and we still couldn’t access our storage facility building. Access code got us in the gate but wouldn’t open the building doors. Received “access denied” a dozen times. No other “check-in” station was available, which was noted on the keypad. Service reps. Said customer service wasn’t busy and could help us right away. Didn’t happen-were on hold another 15-20 minutes. We were on a tight schedule for friends needing to attend a funeral vigil, so made for an awful experience all around. Also there was no lock in our unit.

Elizabeth G.  |  Online Move In 
Rating:
3.0

N/A

quanethia r.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

QUANETHIA R. 
Rating:
4.0

Customer did not leave a comment.

Melissa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorena W. 
Rating:
5.0

Thank you!

MIGUEL M. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

MOST IMPORTANTLY…The representative on-site, Artie, was top notch. I called with several questions prior to scheduling a pick up and he was a delight to work with. Please let him know how much we appreciate his service! The remote pickup online system is cluncky. It needs an overhaul.

Cain B. 
Rating:
5.0

The storage is not air conditioned

AHMEDESSAM IBRAH F. 
Rating:
5.0

The employee who helped me return my rental was extremely helpful. He was a life saver and helped me change my return time and check in my vehicle.

Michael V. 
Rating:
4.0

It’s difficult to lease a space for a company. There should be a more simple process for that purpose. I’m waiting for a callback to assist us further on that request.

Brooks B.  |  First Impressions 
Rating:
5.0

Pleasant experience, everyone was great to deal with it.

MARIA R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

LAMAR V. 
Rating:
4.0

Customer did not leave a comment.

RONALD F. 
Rating:
1.0

First off, I would like to state that 3 of the 4 staff members were absolutely amazing! Both gentlemen who got me checked in and checked out, as well as the gentleman who guided me through the gated area to get my truck had smiles on their faces and were extremely professional and courteous. The gal, I believe her name was Jennifer, I found to be extremely unprofessional and blatantly rude. To preface the entirety of my reservation and rental, I had reserved (via the U-Haul app) a pickup truck for the period of 24 hours. The pickup date/time was May 31 @ 8:30a with a drop-off date/time for June 1 @ 8:30a. Unforseen circumstances prevented accuracy of my scheduled return time, which I own completely on my part, but instead having returned the truck later in the day right around 1p. Now, instead of Miss Jennifer calling to inquire if everything was okay with the rental or to see when the truck would get returned, she had decided to go a much different route with it. I was in the middle of a conference call when she apparently attempted to contact my cell phone; therefore, I did not catch her call at that time. Immediately following that attempt, she then contacted the alternate contact listed on my reservation and informed him that she would have no other choice but to report the truck stolen at that point. Now, mind you, the truck is only right at barely 4 hours past the originally scheduled return time. Again, I own the fact I was late in returning the truck, but that gives absolutely no justified training for her to not only act in this manner and speak so poorly to customers, but to also flood this asinine behavior onto other individuals listed as an alternate contact yet have absolutely no ties to the rental vehicle itself. I will send this by stating that when I did make contact with Jennifer, simply to let her know I wanted to apologize for the lateness in returning the truck and that I would be returning it within the coming hour, she went off on me over the phone. I informed her that it was absolutely ridiculous to threaten a customer and his boyfriend with HPD involvement and take it to such a drastic extreme. I would say that she heard what I was attempting to say, but there is no way that to be possible when she felt the overwhelming need to aggressively talk over me the entire time on the phone with her. I will NOT be going to this location EVER again due to her completely unnecessary behavior, and quite honestly, I will think long and hard about whether to go to any U-Haul location in the future.

Mason P. 
Rating:
5.0

This UHAUL facility is great! I walked in on Memorial Day and asked if they had a truck for a day rental...Artie and the other nice gentleman had my truck pulled up and ready to go in less than 10 minutes! The truck was well maintained and the price was extremely reasonable. Turning the truck back in was a breeze. I will definitely rent a truck from this UHAUL facility in the future and highly recommend! Thank you, Artie and the nice person who pulled the truck around for me. :) Great job; you were very helpful!

KRIS K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
3.0

Vehicle doors not functional

Brandon W. 
Rating:
5.0

Everyone here was great! Awesome experience!

Vickie M. 
Rating:
5.0

Customer did not leave a comment.

TAVARIS J.  |  First Impressions 
Rating:
5.0

Staff was very friendly, and helpful.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

ESPERANZA A. 
Rating:
5.0

Staff was really helpful and personable. Keep up the good work.

Richard E. 
Rating:
5.0

The location was fine, but my UHaul rental experience was poor due to the ill-designed booking and return software. I used online booking to chose my desired rental location and I submitted my order, only to discover at the time of rental pickup that my pickup location was altered to another one 20 minutes away. I was not notified that my pickup location would be somewhere other than the location I had chosen. When I discovered the change and called the distance location an employee reasoned that the change occurred because the vehicle I requested was unavailable at my preferred location. But it was available: I know because I cancelled my online order, drove to my preferred location, and signed a rental contract manually. My return experience was also poor. My return time was set for after business hours, and I was given instructions to check out online via my phone. However, the UHaul application requires tracing my phone location, but my phone wouldn't allow it. I followed UHaul's instructions for changing my browser location permissions (in Safari), but it didn't solve my problem. I called 1-800-Go-Uhaul and waited for 30 minutes without reaching an agent before I circumvented the technical bug by downloading another Browser. In all I spent an extra 1.5 hours today resolving problems from poor technology.

KENDALL K. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS W. 
Rating:
5.0

The manager Jennifer Holder is always very helpful. we call and need a van or truck on short notice and she always takes care of us

XAVIER R. 
Rating:
5.0

Customer did not leave a comment.

GERARDO P. 
Rating:
5.0

I was pleased.

G. Asa J.  |  Overall Experience 
Rating:
5.0

I haven't received deposit back yet and it's been 7 business days.

Audrey D. 
Rating:
5.0

Manager was amazing! Helpful knowledgeable friendly and made the entire process so easy and fun!

Laura W. 
Rating:
2.0

Didnt have the add on equipment I reserved nor did they notify me ahead of time. Did not have available parking and was not specified beforehand.

Derrick B. 
Rating:
5.0

Wine storage, access, et al worked fine for me for about 14 years. Only reason I ceased was my now smaller supply does not require off-site storage.

ROGER B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B.  |  Overall Experience 
Rating:
5.0

Check in and return couldn't have been any better. Both employees where friendly and efficient. Thank you.

ELWOOD G. 
Rating:
1.0

Rude employees, truck had broken nobs in consols

Miles W. 
Rating:
5.0

Jennifer and her team were courteous and professional throughout the process. The equipment was ready right on time and was in great shape. I would highly recommend

Robert F. 
Rating:
5.0

Customer did not leave a comment.

ROSA D. 
Rating:
3.0

The online check in was inefficient and clumsy. And the check out was also ineffecient, with only one worker on the job with several customers needing attention.

william M. 
Rating:
5.0

Customer did not leave a comment.

TAMRA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myra P.  |  First Impressions 
Rating:
3.0

The manager, Jennifer, was not wearing a face mask. I will not return while COVID is an issue.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Julio T. 
Rating:
5.0

Everyone was very polite and helpful, it was a pleasure working with everyone. Thanks so much!

Paul S. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS E. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

This was my first time renting and driving a Uhaul truck. Jennifer was really great and patient with helping me and getting me familiar with the process. She really helped me out a lot. I really appreciate her.

RENEE M. 
Rating:
5.0

Customer did not leave a comment.

Vinayak M. 
Rating:
5.0

Jennifer was very helpful! She tended to my needs and went the extra mile to ensure I had a great experience. She also is extremely personable. Happy to have a storage unit at this location.

Alscott W. 
Rating:
5.0

This location was amazing! This was my first time moving & first experience with a storage unit. The staff was beyond helpful from start to finish. Arty helped me get everything set up with my appointments and answered my questions thoroughly. Jennifer also helped me towards the end of my move and she was SO understanding and took the best care of me! With all of the ups and downs that come with moving, it was great to have such a professional staff on my side. I will be coming back here next time!!!

Chanelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE A.  |  First Impressions 
Rating:
5.0

The lady that manages the property is a real credit to your organization.

STEVE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMRA L.  |  Overall Experience 
Rating:
5.0

Nope everything was great

Abraham P. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

ROY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHERINE G. 
Rating:
5.0

Customer did not leave a comment.

Ruben M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Jennifer and her crew are a well oiled machine. Such a breathe of fresh air. Moving can be a traumatic event. It seemed to go pretty well with the support of a moving truck and some storage. The extraordinary people, there I would remember for sure...

RICHARD A.  |  Overall Experience 
Rating:
5.0

Jennifer and her employees are a well oiled machine. Moving is so stressful. But it was tolerable because of the kindness . I would never forget about this place. When I need a moving truck or storage.

RICHARD A. 
Rating:
5.0

It was a fantastic experience start to finish! The lady I worked with, Hannah, was professional, helpful, knowledgeable, and could not have been kinder. She is a true asset to your business. Thank you so much!

MELISSA SUSAN A. 
Rating:
1.0

Customer did not leave a comment.

BRANDON K. 
Rating:
3.0

Make sure you check the gas gage. Mine was wrong, I was told about 3/8 of a tank when I checked it was a little less than 1/4. I did submit photos from the app. I drove 24 miles total. Filled up with 2 Gals of fuel. When I turned in the truck the gage read a little above 1/4 tank. and took a photo. Talked to the attendant before he looked at the truck and I turned in the truck, he told me they added a $16.00 fuel charge, and would take it off. I asked why did you add a fuel charge before you even looked at the gage? It was like I asked him why is there air? I wonder how many people do not ask the questions and get charged for a fuel charge without deserving one. U-Haul has always had a shady Rep. I only rented there because of conveyance.

edward M. 
Rating:
5.0

Just keep up the good work

LATOYA C. 
Rating:
5.0

Excellent customer service!

Ronald B. 
Rating:
4.0

Artie was very nice and helpful (as was Jennifer upon my return), but very frustrating for ALL that U-Haul's computer system was acting up -- creating significant delay for everyone. Also, would really be helpful if there was a parking option for customers like me who are renting for only a few hours.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Very clean vehicle. Easy pick up and return. Friendly staff.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

catherine y.  |  Overall Experience 
Rating:
5.0

Hannah Argue was the best..very prompt..Thank you for the wonderful service. Miss Johnson...

stephanie J. 
Rating:
5.0

Everything was perfect.

Douglas W. 
Rating:
5.0

The service was absolutely perfect, nothing needs to be changed! :)

DANIEL RYAN H. 
Rating:
5.0

Customer did not leave a comment.

DURRIYYAH G.  |  Overall Experience 
Rating:
1.0

Have my reservation with ALL the equipment I reserved. I couldn't pick the truck in the location I wanted so y'all made me go across town to pick a truck 2 hours later 😡. I will NEVER use U-Haul EVER again and will recommend nobody to use U-Haul again. Thanks for the poor service I really hope y'all fix y'all's business issues.

MOISES B. 
Rating:
5.0

Friendly staff and clean facilities! I will highly recommend this location to all my friends and family.

THADDEUS R. 
Rating:
5.0

Customer did not leave a comment.

MARCOS K. 
Rating:
3.0

Customer did not leave a comment.

Dave H.  |  Overall Experience 
Rating:
5.0

Staff was friendly & helpful

THADDEUS R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

COLLEEN O. 
Rating:
5.0

Got all my moving needs taken care of at this location and would do it all again. Jennifer and her team are awesome, and super friendly!

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Alvaro L. 
Rating:
5.0

Jennifer and the other girls who work there are really great, friendly and very helpful.

Elizabeth B. 
Rating:
5.0

The two women working the store were super helpful and just fun to deal with it. Got everything I was looking to get. Were helpful in finding my storage and reviewing me on the van I rented. Good service, help and location.

Elizabeth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

greg z.  |  Overall Experience 
Rating:
5.0

The lady at the desk was super nice end helpful

JOE R. 
Rating:
5.0

Quick service

WILBERT B. 
Rating:
5.0

Customer did not leave a comment.

Leticia F.  |  Online Move In 
Rating:
5.0

Everyone I interacted with were super friendly and helpful! I believe their names were Hannah and Jennifer. This was my first time renting a U-Haul and it went very smoothly. 10/10 experience.

WILLET F. 
Rating:
5.0

Great service friendly super cool... 2 thumbs up!!!

ERIK G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY CRAWFORD D. 
Rating:
5.0

The staff at the Louisiana location was superb. They were always very friendly and so helpful. My entire experience with storing my antiques after Hurricane Laura was smooth.

julie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREA B. 
Rating:
5.0

It would be nice, if possible, to have free or discounted parking for customers who can't be dropped off at this location.

SANDFORD F. 
Rating:
5.0

Not much. Jennifer's great attitude and customer service keeps people coming back. This is the second chance I had the pleasure to get the great customer service she provides. Thank you Jennifer!

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

PAULO D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ERICA G. 
Rating:
5.0

Customer did not leave a comment.

bryan R. 
Rating:
1.0

Customer did not leave a comment.

Antara H. 
Rating:
5.0

Upon returning my vehicle I was told by the gentleman working that day to just give him the keys. I was not able to shift the charges from my credit card to my business banking account thus leaving me to explain the purchase on my taxes. The ladies in the office are always amazing and friendly but the gentleman is always busy or angry and seems to have a different process for doing things.

Shawn K. 
Rating:
5.0

Where to park rental upon return if lot is full.

BENNIE ALBERT JR H. 
Rating:
5.0

Both attendants were very helpful and knowledgeable

KIRK J. 
Rating:
5.0

The customer service was excellent, it was definitely worth the drive. Jennifer was so kind and made things very easy. Way to go team! I would definitely recommend this location. Very professional atmosphere.

DEMETRICE W. 
Rating:
4.0

Customer did not leave a comment.

majid L. 
Rating:
5.0

My ratings apply to the outstanding customer service provided by Hannah at the Houston DT Storage Midtown at Louisiana. Thank you Hannah!

MARGARET R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
4.0

Gate remotes are not included in the rental; you charge extra.

Louis V.  |  First Impressions 
Rating:
5.0

This was my first time using a storage facility and a U-Haul truck and it was a very pleasant experience! It was great being able to get everything done all at one place. Thanks for all of your help!

catherine y.  |  First Impressions 
Rating:
5.0

I appreciate the staff at this location. During these times with unforeseen circumstances they were very helpful while my belongings were in there facility.

Brittany J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher m.  |  Overall Experience 
Rating:
5.0

Very helpful customer service; navigated many options and Hannah helped me select the best option that works for me. Pick up and drop off was very efficient and swift. Truck was clean, ran great, and everything was in great working condition. No improvements needed but website to book reservation was a little tricky to understand rates and mileage use with regard to cost/charges for rental.

anthony H. 
Rating:
4.0

Customer did not leave a comment.

Tarcio C.  |  Overall Experience 
Rating:
5.0

Great service, very convenient and way cheaper than their competitors. 3 years flew by, thanks Uhaul.

lenna r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra M. 
Rating:
5.0

The process was so smooth and stress free, it made moving day so much easier. Thank you! The girl at the front (I forgot her name!) was a friendly face and explained things quickly and well!

REBECCA S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Parking.

FALICIA D. 
Rating:
5.0

Jennifer was amazing. Wonderful personality and great customer service.

Jose G. 
Rating:
4.0

Customer did not leave a comment.

EDUARDO C.  |  Overall Experience 
Rating:
5.0

Outstanding customer service. Agent/manager was hospitable and efficiently solved my transportation accommodations along with advising of the available onsite rental office opportunities.

KENTON W. 
Rating:
5.0

Jennifer was an outstanding help.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE S. 
Rating:
4.0

Customer did not leave a comment.

VIRGINIARUTH L. 
Rating:
5.0

Customer did not leave a comment.

VLADISLAV Y. 
Rating:
5.0

Customer did not leave a comment.

Christopher W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M.  |  Overall Experience 
Rating:
5.0

The online process was easy The in store personal experience was Amazing Mr Artie was so helpful, and even when I picked the wrong size unit, he made the process to get a bigger unit very simple. He was very nice and knowledgeable about the units and knew exactly where to place me so I could have quick access to get in and out. As a Store Manager myself, I can appreciate when I receive Excellent Customer Service, and wanted to make sure I took the time to celebrate his outstanding talents. Tristain Jackson

Tristain J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juanita J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoni A. 
Rating:
5.0

Front desk lady was especially helpful

MELODY BRITTENHA H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Everyone I worked with was very friendly and helpful

brian C. 
Rating:
5.0

Customer did not leave a comment.

can K. 
Rating:
5.0

Customer did not leave a comment.

gary c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOATAN H. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Benita R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yaquelin P.  |  Overall Experience 
Rating:
5.0

I particularly like to comment one youngish lady ( I am sorry I don't remember her name - she was relatively new ) who always, always, always had the most personable way of engaging me and other customers who were there during the times I paid my rent. She deserves special recognition for her dedication to her job. She was on staff when I checked out around 1:00pm on Wednesday the 23rd if that helps. Thanks again for being there over these years....

marcie A.  |  Overall Experience 
Rating:
5.0

Dry friendly & courteous staff. Good equipment..

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

WESLEY S. 
Rating:
5.0

Customer did not leave a comment.

AUDREY S.  |  First Impressions 
Rating:
5.0

I was given chance to get my belongings back. So I will definitely recommend this storage facility to other people.

georgeann a.  |  Overall Experience 
Rating:
5.0

Good service safe place to store your belongings

Charis P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Korede O. 
Rating:
3.0

The check out process was confusing and staff was a bit rude and seemed annoyed at my questions. Also, my unit wasn’t lit at all, and the hallway lighting did not work either so moving in/out was a bit tricky.

Clarissa A.  |  Overall Experience 
Rating:
2.0

Too high the cost aren’t even comparable to other storage places in the area i won’t ever use you guys again

Derrick D.  |  Overall Experience 
Rating:
5.0

Thank you for securing my belongings at your safe facility. You provided me with piece of mind knowing my items we secure .

xaviera t.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maya W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  Overall Experience 
Rating:
5.0

From the start to the end of my move,Amanda was very helpful assertive and helped me tremendously, With all that is going on with the pandemic she was extremely helpful, i really needed that consider every thing is so crazy right now. very attentive management.

Carlos C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Augustine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross H.  |  Overall Experience 
Rating:
5.0

Amanda was fast, helpful, knowledgeable about the products you offered. She explained everything in a brief 1 1/2 minutes.... very professional...which I love! She is everything that I think service should embody!!!

CLINTON S.  |  First Impressions 
Rating:
5.0

Great service @ this location. Ask for Amanda, she was awesome!!

Olumide O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jatoria W.  |  First Impressions 
Rating:
5.0

Very friendly and extremely helpful it was the best experience I have had at any storage facility in Houston. They treat you like family.

Richard l.  |  First Impressions 
Rating:
5.0

Amanda was excellent! Super helpful and friendly. She deserves a raise! Workers like her don’t come around often!!

kendall b.  |  First Impressions 
Rating:
4.0

Staff has been very helpful

Mary S.  |  First Impressions 
Rating:
5.0

very friendly and professional

Margaret A.  |  Overall Experience 
Rating:
5.0

Great team in staff, I had a great experience with every employee at this location.

Randall M.  |  Overall Experience 
Rating:
5.0

Great service and convenient location. Amanda was great and very kind in all services!

Hong Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUANG G.  |  Overall Experience 
Rating:
5.0

Employee were always helpful. Artie is exceptionally nice.

William P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany J.  |  First Impressions 
Rating:
3.0

There is a fee To have Access 24hrs

Benito P.  |  Overall Experience 
Rating:
5.0

Bel Nita was such a model employee. Insightful, great advice. Friendly and patient. Just what a customer needed during this time

Gerard M.  |  First Impressions 
Rating:
5.0

The place was perfect. The Place was clean and nice and seemed well-organized. Most importantly though, the folks there were very thorough, helpful and friendly! It makes all the difference in the world to have folks that care and you can tell they do! Thanks so very much.

erik g.  |  Overall Experience 
Rating:
5.0

Great service and hospitality.

Curtis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benito P.  |  Overall Experience 
Rating:
3.0

First, when we were moving in the maintenance guy broke the sliding door (yes, he told us it was his fault) . When moving out, we hired movers at $109/hour to move our stuff out of the storage unit. In the middle of the move the maintenance guy tested the fire alarms and took down the elevators. We had movers sitting with no elevator service. The office only shrugged and stated “we’ve called the elevator service”. The movers had to finally use the stairs which was more time consuming. When we finished up and left, the elevator service still had not arrived. The maintenance guy knew we were unloading our unit, why would he proceed to take down the elevators? We ended up paying an additional $164 due to that error! My experience with U Haul has always been excellent until this. Not okay!

Cherene A.  |  Overall Experience 
Rating:
5.0

My time at this location went very smooth.

Hellen K.  |  Overall Experience 
Rating:
5.0

Excellent customer service, from GM to Associates.

Pierre J.  |  First Impressions 
Rating:
5.0

You have the most amazing staff Renee is just awesome I love the customer service I received if i ever need storage Uhaul my choice and your location gets my HTown (Houston) referral

Danielle R.  |  Overall Experience 
Rating:
5.0

I would like to thank Rene, there at the Louisiana St. office. She was there for me from the beginning to end. She was informative and made everything as easy as possible! Thanks Rene!

Ryan M.  |  First Impressions 
Rating:
5.0

Pleasant and Professional Staff, Friendly and Kind , exceptional customer service! Satisfied Customer!!💯💯

Kevin C.  |  Overall Experience 
Rating:
5.0

Amazing customer service from the office staff and property manager! They were flexible with my needs and helped me so so much! Highly recommended!

Ashley D.  |  First Impressions 
Rating:
5.0

Very friendly staff, very helpful,

Benito P.  |  Overall Experience 
Rating:
5.0

Very professional and friendly , very pleased with the service

Benito P.  |  First Impressions 
Rating:
4.0

Staff did a good job.

RENA H.  |  Overall Experience 
Rating:
5.0

Great team at this location! Overall good experience. Very professional staff.

ZEE W.  |  First Impressions 
Rating:
5.0

Very friendly and professional staff

Benito P.  |  First Impressions 
Rating:
5.0

Clean and helpful friendly staff

Kimaletha B.  |  Overall Experience 
Rating:
5.0

Artie McGowan has excellent customer service I would recommend this place any time.

Danielle G.  |  First Impressions 
Rating:
5.0

Staff was consistently friendly and willing to help. Lots of smiles. My first experience with storage in general. The nightmare scenarios told by others did not happen. managed well

david m.  |  Overall Experience 
Rating:
5.0

All the staff were very professional.

GLENN R.  |  Overall Experience 
Rating:
5.0

Very Patient with me. I was a mess. Very caring and professional Men and Women. Thanks a Million RB.

reneald b.  |  Overall Experience 
Rating:
5.0

Customer service at this location is top notch! The staff was very accommodating, friendly and helpful. I had just has a traumatic life changing event and had to make transitions quickly. Thank you !!

ULRIKA B.  |  Overall Experience 
Rating:
5.0

The staff person that assisted me was very kind, helpful and courteous and I appreciate that and I would definitely recommend this storage facility to others.

Ruben F.  |  First Impressions 
Rating:
5.0

Great place and the staff are amazing. Very kind and helpful. The best part of my experience was the employees. Very professional.

Oscar R.  |  First Impressions 
Rating:
5.0

I love the workers great service

Tiara B.  |  First Impressions 
Rating:
5.0

Best place to go! Clean & very helpful 💛

Cuenesha V.  |  Overall Experience 
Rating:
5.0

The associates there are friendly and funny. Such a pleasure talking with them. Ashley was so helpful and the assistant manager as well!!! Great team!

Jhamari S.  |  First Impressions 
Rating:
4.0

Great overall quality and service

james g.  |  Overall Experience 
Rating:
4.0

Some staff needs a little more training.

Pamela G.  |  Overall Experience 
Rating:
5.0

The local staff were extremely helpful. They accepted packages for us , always called to let us know they arrived and offered to place them in our unit for us. We will certainly go back .

Ken M.  |  Overall Experience 
Rating:
5.0

The staff was incredibly helpful and understanding. They worked with me and tried to accommodate based on my situation.

Yasmin N.  |  Overall Experience 
Rating:
5.0

Ashanti had showed excellent customer service

timothy c.  |  First Impressions 
Rating:
5.0

The young lad

joyce b.  |  First Impressions 
Rating:
5.0

.

Yasmin N.  |  First Impressions 
Rating:
1.0

Very bad . No help and closing account is bad experience.

pramod u.  |  Overall Experience 
Rating:
5.0

Great Help

reneald b.  |  First Impressions 
Rating:
3.0

Thank you.

Keyona K.  |  First Impressions 
Rating:
5.0

Clean space

LINDA L.  |  Overall Experience 
Rating:
5.0

Amazing! 😆

Anh N.  |  First Impressions 
Rating:
5.0

Wonderful service and wonderful people!

MARYANN S.  |  Overall Experience 
Rating:
5.0

Thank you for your professionalism!

Austin W.  |  First Impressions 
Rating:
5.0

The staff I really enjoyed the time I was there and speaking with them. A great team of guys

Leo S.  |  Overall Experience 
Rating:
5.0

Ashley was exceptionally helpful. I am handicapped, and she got me a stool to sit on. She showed me the locker and how l the system worked. I couldn't have had better.

robert d.  |  First Impressions 
Rating:
5.0

Really enjoyed having a storage unit here. Will use them again the future

Brooke S.  |  Overall Experience 
Rating:
5.0

I've used Midtown U-Haul and Storage for many years as offsite storage for a wine collection. They facility is clean and well maintained. And the staff is always friendly.

MARK F.  |  Overall Experience 
Rating:
5.0

Artis and staff were very helpful and effeciient

Tamera R.  |  First Impressions 
Rating:
5.0

I had rented a storage unit for a month and a half. Each transaction I had was always met with a mile and willingness to help. Dee and Ashley and a man whose name I forgot, ;-( were incredible! Thx!

Connie L.  |  Overall Experience 
Rating:
5.0

Jackie was great. What an excellent employee. She went above and beyond. She called me back to follow up on my inquiry call. Everyone there was very friendly and helpful.

Deborah A.  |  First Impressions 
Rating:
5.0

Wow! Danyline and her superb staff (Artie and Ashley) did everything possible to facilitate this move. As a Marine Officer, I’ve used a LOT of moving & storage facilities. BEST EVER...PERIOD!

Jeffrey C.  |  First Impressions 
Rating:
5.0

Great location and very clean and the staff is very good about assistance you with your needs

Leo S.  |  First Impressions 
Rating:
5.0

Thanks

Esraa A.  |  Overall Experience 
Rating:
5.0

Within the last 4 years with is location it had been a awesome experience.

LASHAN J.  |  Overall Experience 
Rating:
5.0

Was able to get my storage unit and lock as well as a pick up truck without a long wait. Access times and room options was explained

Don S.  |  First Impressions 
Rating:
2.0

A few staff members were not friendly at all, the elevator never worked as it was right across form my unit. I always had to use the stairs or the other elevator.

Brydrica D.  |  Overall Experience 
Rating:
5.0

Staff was extremely courteous

Ian G.  |  Overall Experience 
Rating:
5.0

experience was excellent.

Flossie L.  |  Overall Experience 
Rating:
5.0

Artie was great! Very courteous, professional and helpful. He is a good representative for your company. The building and locker was very clean. Good team!

Fred A.  |  First Impressions 
Rating:
5.0

Service quality was of higher standard and the staffs were very professional, cooperative, and reasonable

Raj K.  |  Overall Experience 
Rating:
3.0

None

COZY B.  |  Overall Experience 
Rating:
4.0

Great facility!!!

Rodney W.  |  Overall Experience 
Rating:
5.0

Though my time was short, Eric was amazing and made sure I was well taken care of. He went above and beyond normal customer service and I truly appreciated it.

Jenai H.  |  Overall Experience 
Rating:
5.0

Great

kenyoda t.  |  Reservation 
Rating:
5.0

I didn’t have any problems, the staff was extremely helpful and generous. The storage was clean.

Brydrica D.  |  Reservation 
Rating:
5.0

My move in date was 7/26 at 10:40 am. Made my reservation on line on 7/25. I received my key the same day to access the gate to start moving from the San Jacinto location. We were told on 8/1 have

Tanyel M.  |  Reservation 
No reviews have been submitted for this location.

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