Customer Reviews for U-Haul Moving & Storage of Midway

2,317 reviews

4705 W 47th St   Chicago, IL 60632
(E Of Cicero Av)

(773) 767-1797

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 767-1797

4705 W 47th St
Chicago, IL 60632
(E Of Cicero Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All staff were very helpful and provided awesome service. Front desk person and also Donell who helped with questions were also very helpful and friendly.

Hossein A. 
Rating:
5.0

Customer did not leave a comment.

stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Jesus V. 
Rating:
3.0

I was given a false fuel reading in my contract. A variance of half a tank of fuel. Fuel costs in that area were $5.49/gal. An error or fraudulent behavior occurred.

PAUL A L. 
Rating:
3.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Continue your professional and efficient service

Marcos E. 
Rating:
5.0

All around a great experience

Anna N. 
Rating:
5.0

A very smooth pickup and return. Friendly service by all present

Victor G. 
Rating:
5.0

Customer did not leave a comment.

patricia H. 
Rating:
2.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

None

ANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

RAMIRO M. 
Rating:
5.0

Customer did not leave a comment.

Dariusz K. 
Rating:
5.0

Customer did not leave a comment.

monica F. 
Rating:
5.0

Keep up the good work been renting from U- Haul for over 35 yrs top notch organization top notch service and employees

KRISTOL W. 
Rating:
5.0

Nothing . Everything was well explained and perfect ! Keep up the great work !

Shavon C. 
Rating:
5.0

None according to my experience. Awesome customer service

Alejandro M. 
Rating:
5.0

Great service super nice people

BRUNO G. 
Rating:
5.0

Customer did not leave a comment.

RAMIRO M. 
Rating:
4.0

While picking up my reserved trailer, they insisted I needed to give them an "emergency" contact person and phone number. NO! None of that is any of your damn business. If there is an "emergency" that involves me, REAL emergency personnel will contact the appropriate parties.

micheal S. 
Rating:
5.0

Customer did not leave a comment.

Teodoro R. 
Rating:
5.0

excellent job

george R. 
Rating:
5.0

The whole experience is quick an easy.

Salvador M. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
4.0

Customer did not leave a comment.

ray S. 
Rating:
5.0

My truck had an ignition problem...couldn't get key out...cut my thumb on key ring....otherwise all went well...all personnel were friendly & professional

Walter O. 
Rating:
4.0

Customer did not leave a comment.

john B. 
Rating:
5.0

There is nothing you can do, the representative,Ms. Santos, was very nice and polite, she acknowledged me when I arrived for my pick-up at 11:00. I made my reservation on-line the night before. Ms. Santos took a copy of my drivers license and gave me my receipt and stated for me to recheck the milege and other things on the truck, and I was out the door. Quick and easy!!! ,

Helen W. 
Rating:
5.0

Customer did not leave a comment.

Sondos A N Z. 
Rating:
5.0

Customer did not leave a comment.

SHADI A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
1.0

I was told that once I purchased a storage after I create my security code I would be able to move my items in when ever I wanted to but that was a lie

Sharvon M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

chris H. 
Rating:
5.0

Customer did not leave a comment.

cameron M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

The cashier was very wonderful very well-mannered and very helpful with every question I asked and not only way I recommend it to my friends but my family also thank you for the wonderful treatment

alicia C. 
Rating:
4.0

Customer did not leave a comment.

VERONICA Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGEL V. 
Rating:
5.0

prompt service.

ErnestoA A. 
Rating:
5.0

Great place to rent from

george R. 
Rating:
4.0

Very thing was great with the exception of the cost.

DAVID F.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Flavio H. 
Rating:
5.0

The customer service was great people there

juan S. 
Rating:
5.0

Customer did not leave a comment.

DARLENE L. 
Rating:
5.0

The woman working there was very helpful with all my questions and good service

Victor S.  |  First Impressions 
Rating:
5.0

Everything was great, check-in and check-out. Website was easy to use. This location always serves me well. I have used it several times over the past ten years.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO S. 
Rating:
4.0

Truck unit still has supplies inside that has to be unloaded before I could use the truck again. On a positive note the gas tank was full this time.

JOSEPH EDWARD H. 
Rating:
1.0

Gave me a broken tow dolly

MARIO M. 
Rating:
5.0

Customer did not leave a comment.

CHERYL G. 
Rating:
5.0

Customer did not leave a comment.

JAVIER V. 
Rating:
1.0

Start by terminating thugs Hire professional people !

KRIS G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA D. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Gracias por su servicio mamut profesional las personas trabajando en el lugar

JOAQUIN S. 
Rating:
2.0

The truck was not ready when I arrived for my appointment. I had to pry open a frozen padlock that the employee said she could not open. The truck had rental equipment on board from a previous renter; that I had to unload. The truck's fuel level was at 25%, even though I reserved a truck for a 150 mile day, I had to refuel truck at the start of my rental period.

JOSEPH EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

JACEK S. 
Rating:
5.0

Customer did not leave a comment.

SHADI A. 
Rating:
3.0

Your truck smelled like Weed or Marijuana and smoke cigarette. Also your door doesn't open from the passenger side and last your representative didn't show me any defects before I drove off the parking lot.

ESTEBAN C. 
Rating:
5.0

Customer did not leave a comment.

OREST Y. 
Rating:
5.0

Thank you!!!

Anna T. 
Rating:
1.0

Highly do not recommend the boss was rude when he called me after doing as I was asked threatened to get the police to arrest me over being misinformed upon returns which I had done at another location cause the website said so and I got charged for all the days it was at the spot.DO NOT RECOMMEND IN THE END I GOT CHARGED $700 over miscommunication and the owner continued to harass me

MATEUSZ O. 
Rating:
5.0

Customer did not leave a comment.

CARLITOS P. 
Rating:
5.0

Customer did not leave a comment.

kristofer D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
4.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

Roxana M.  |  Overall Experience 
Rating:
1.0

The manger was very rude. I drove to my storage and they locked me out and my due date wasn’t until next month. I dislike when companies or whom ever don’t give excellent customer service. I will never use this storage facility again!

Tamia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

MALVINA M. 
Rating:
5.0

we had ordered a pick-up at a different location (47th Street in Chicago): when we arrived, they didn't have a pick-up, and sent us way across town to get one. We were tight on time, and it was a really poor customer service experience. However, when we arrived at this location and explained our situation, they turned it around completely. Viola and the site manager (didn't get his name) were kind, they listened to us, and they turned our UHaul experience around. Honestly, I'm not sure we would have rented from UHaul again if it wasn't for them. Thank you!

KARA B. 
Rating:
4.0

Customer did not leave a comment.

KEVIN O. 
Rating:
5.0

Store employees and several guests were unmasked in violation of the city, county, and state mask mandates.

KEVIN V. 
Rating:
5.0

Customer did not leave a comment.

Roman M. 
Rating:
3.0

The truck was NOT in good shape. While it was clean, the brakes were very squeaky. So much so that I don't know how that was missed. However, the worst part was the extreme bumpiness of the truck. While it was noticeable at lower speeds (while driving through Chicago), it was the worst - and absolutely extreme - between 45 and 65 miles an hour. Unfortunately, I didn't reach those speeds until the last half of the trip when it got much worse. I called this original location who provided little help, no apologies, no empathy, and just said the people before me didn't complain. I called Customer Service but never reached anyone bc the hold time was so long.

KATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

SOSTENES H. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO C. 
Rating:
5.0

The young lady @ this site was very helpful, she's definitely pretty good at what she does

MYRON J. 
Rating:
5.0

Keep doing what you doing

MARIA D. 
Rating:
5.0

Nothing Quentin was amazing

Aaron D. 
Rating:
3.0

Poorly lit parking lot.

Nikiya M. 
Rating:
4.0

Customer did not leave a comment.

tyrna a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyra B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary K.  |  First Impressions 
Rating:
5.0

Ninguno. Siempre que necesito rentar un vehiculo me tratan muy bien y junca he tenido ningun problema.

JAIME C. 
Rating:
5.0

Customer did not leave a comment.

SOSTENES H. 
Rating:
5.0

Customer did not leave a comment.

HILDA P. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Personal

Lillie C. 
Rating:
3.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Everything was great

WILLIAM M. 
Rating:
5.0

The staff was excellent and very polite , in and out

RUBEN R. 
Rating:
5.0

all I can say is great job

GEORGE R. 
Rating:
2.0

Do a lot check every morning before opening, during working hrs and before end of day. Take pictures of the unit before rental and end of rental. Check mileage before and end rental. Customer service was horrible and did not seem like they wanted to work. Over all price was reasonable and would rent again. Uhaul needs improvement.

FERNANDO D. 
Rating:
5.0

The girl at the front Counter was very friendly respectful and answered all my questions I would definitely go back because of her.

MARK A. 
Rating:
3.0

Everything was fine.

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

TONY R. 
Rating:
5.0

My experience with this location was excellent. They opened-up on time, checked me in and out quickly, answered my questions, and they were polite. I appreciate having a U-Haul near my home that is well managed and convenient. Thanks.

Mathias S. 
Rating:
5.0

Excellent service!

RICHARD W. 
Rating:
5.0

This is my normal location as I rent 2-3 items per year. Always professional and helpful here.

RICHARD W. 
Rating:
5.0

The young lady at the counter was so very helpful even to the point of helping us attach the trailer. When we brought it back the associates we're great. We were out in minutes!! So fast they are great. I'll always recommend this location.

LORETTA C. 
Rating:
3.0

Very expensive

TAMARA B.  |  First Impressions 
Rating:
5.0

Excellent employee Quentin Jenkins, never let go of him! He is very professional and very good at multi tasking. Excellent....can't say enough abut him. Thank you. We will be back.

KATHLEEN S. 
Rating:
1.0

Customer did not leave a comment.

ZBIGNIEW R. 
Rating:
5.0

Customer did not leave a comment.

PAULA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles r.  |  Overall Experience 
Rating:
5.0

Great customer service at this location!

ROSA E.  |  First Impressions 
Rating:
4.0

Very satisfactory & quiet, safe, & friendly

walter o.  |  Overall Experience 
Rating:
5.0

I had a storage unit there for three years, and No complaints

WILLNETTE B.  |  Overall Experience 
Rating:
1.0

Maria menendez she is the rude person unprofessional person i have ever met or spoke bout doing busines uhaul lost me as a costumer because of her.... will never go back on doing business because she takes everything as a joke if you guys record the calls listen as how she laugh at me for asking question... i rarely do surveys and today i am taking time to let you guys know bout my bad experience.........

Corina O.  |  Overall Experience 
Rating:
5.0

Excellent service, quality and excellent staff. Love it! Reasonable prices.

Maria del Rocio S.  |  Overall Experience 
Rating:
1.0

Horrible!!! The storage space was dirty! And they gave me a key (card) that didn’t work kept saying access denied. Then the worker gave me a code and Thst didn’t work either. She told me it’s ok

Nicole M.  |  First Impressions 
Rating:
3.0

Fine place

Steve M.  |  Overall Experience 
Rating:
5.0

Great customer service

DIANNE L.  |  Overall Experience 
Rating:
4.0

Mgmt. & staff were excellent. The electronic cards don't work, though. The door latch wouldn't fit the lock, but it was fixed immediately, & it works fine. Staff very helpful & very smooth & easy move

walter o.  |  First Impressions 
Rating:
5.0

My experience with u-haul was excellent and I appreciate the help from the staff.

Kenneth W.  |  Overall Experience 
Rating:
2.0

Im never using uhaul again, waaaaaay too many discrepancies from paying extra for overnight, only to have it not work when i needed it, and side door not available when i need it...0%customer service

john h.  |  Overall Experience 
Rating:
3.0

Nothing

Precious B.  |  Overall Experience 
Rating:
5.0

1: Was making a payment had a man reach down and swipe his hand on my pants roach crawling up my pant leg. 2 Woman eating next to my unit looked like she was living there had door open to her unit.

ESTELLA B.  |  Overall Experience 
No reviews have been submitted for this location.

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