Customer Reviews for U-Haul Moving & Storage of Milwaukie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Milwaukie

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Trevin B. on

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Christian H. on

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The vehicle was not ready on time. It was not available for over an hour after my reservation time and the on-time guarantee was not honored.

Tony F. on

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Extremely impressed with how quickly I was able to rent a truck! Literally 30 minutes and I was out of there. Came back, left the keys in the truck and took off. Simple convenient, fast and professional. The inside of the truck even smelled nice and clean! Thank guys!

JOHNNY B. on

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The standards are very high at this location, customer service is awesome and Ron's crew answers the phone. No improvement needed, just keep up the good work. Johnny Bravo

Bryan H. on

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Management and Personnel at this location are awesome

lisa B. on

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There was a fairly long wait for a Saturday morning and the truck I was rented was not in good repair which I soon discovered. When I return the truck it was dealt with and I was given a discount. This was my first U-Haul experience and I'm not sure I would use U-Haul again

Serina S. on

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Staff did not know how to use the computer system. Ended up locking my card thru my bank bc they ran my card so many times.Staff was answering their personal cell ph.Worst experience.Go somewhere else

Adaiha M. on

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Lisa S. on

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Joe K. on

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Bridge M. on

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Ron’s team offers a service like they have pride of ownership. Simply excellent service, positive attitudes and all went above and beyond.

Corinne M. on

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Improve the software program so the wait isn’t so long even when reservations were made before arriving.

elizabeth R. on

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VELVET R. on

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Chris H. on

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I put 32 miles on the truck I rented from you, also put gas and when I finished. For some reason you were able to put 5.6 more gallons of gas in, I can't imagine that you're getting that poor of gas mileage on your truck. Even if I didn't fuel up that would mean the truck gets less than 6 miles per gallon... The math just doesn't add up. I feel like I've been duped.

Lora P. on

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Bettie H. on

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Clean out the bed of the truck. Also, there was a bottle of wine in the cab. Im on probation-no alcohol! If id been pulled over before it was found......

nancy S. on

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Christopher S. on

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Very good serivce

Gilmer B. on

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Diana S. on

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No improvement needed it was great!

Sheryl O. on

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Ron N. on

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Daniel F. on

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David K. on

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Lock boxes to pickup keys isn’t in a obvious location. We didn’t used the furniture pads is there a refund process? They were unopened but I was charged the full amount.

Frances B. on

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not sure about improvements. People were great, friendly and efficient. picking up and dropping off the truck were both quick and easy!!!! Thanks so much.

jeff B. on

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RICHARD G. on

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Lots of play in the steering. It was a bit unnerving.

Alexa R. on

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Tom R. on

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Brett W. on

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Howard K. on

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The contract misstated the amount of gas in the vehicle. It was marked as full. I drove 13 miles in total and the vehicle took 10 gallons of gas when I filled it. When I brought this to the attention of the help, I was told-too bad for you. You should’ve checked before you left.

Mark V. on

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aaron p. on

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Great experience

Gene B. on

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Good job!

frank c. on

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Patrick H. on

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Clean facility but units are not accessible outside of uhaul business hours.

natasha a. on

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People were helpful

LINN T. on

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I had problems often being blocked from my unit by other customers cars. If there is signage to instruct people to park on the right next to the curb every one can get through.

Shanyn D. on

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There were a couple times that it was pretty busy and getting help took a while. Seems like they could use an extra hand there. But the employees I spoke with were always helpful and friendly.

Juliet M. on

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It was nice doing business with you .

april r. on

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My delivery driver was wonderful, Trevor was very helpful. However, there were a few people who were misinformed about what was going on. Communication between the AK site and PDX was not very clear

Michael K. on

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A good experience.

Jessica C. on

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My driver was awesome

jannet r. on

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I have used this location a number of times for storage space and truck/van rentals. The management has always been courteous, professional and has worked with me to solve storage challenges. Thanks!

Lois G. on

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na

Buzz W. on

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Great people to wirk with

Lois G. on

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staff was kind and courteous even though i was crabby from 2 days on the road :)

GARY S. on

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Friendly staff, clean well maintained equipment

corie i. on

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The staff is kinda lazy and snarky/rude. You people couldn’t prorate me and I had to pay another month when my stuff was only gonna be there for 4 days! It’s not that hard to prorate your just cheap!

Avery B. on

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Always clean and the people were always nice.. okay but it’s not well lighted, it is well lit. The area was well lit. Lighted is not a word, or at least not used correctly in the survey.

Miriam p. on

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Arrived to pick up truck and secure storage reservation. Upon arrival sent to 88th street. No 26' truck 20' only one available. Not a 24 hour as we were promised. Truck had returned at 7am. No stor

Erika F. on

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Our poor experience was related to personal moving and schedule. Thaw staff was helpful and made things work for us and our issues that arose.

Christina P. on

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I had to walk through a hallway before the one I needed and realized someone is living in it. I told guys at desk, they heard about it same day and said they didn’t know what to do. Uneasy! Unsafe!

markitta w. on

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Thank you for a place to keep my stuff.

Renee A. on

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I have forgotten the employee's name who helped us that day, but he was so awesome! So friendly and kept checking back in on us as we unloaded the U-Boxes.

Steve J. on

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The General Manager, Ron was excellent at getting my U-Boxes loaded onto a trailer the night before. I was in and out within 30-mins. 180 degree difference from the Victorville CA store. Thank you Ron

LAYNIE R. on

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Always helpful

Kevin S. on

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The manager here is amazing. He was super friendly and helpful. The four or five times I came by during the month to get things out of storage he remembered and greeted me by name- excellent service!

briana k. on

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Friendly and well maintained

Roberta D. on

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Thanks

dianna d. on

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Thank you for working with me on my late payments.

Patrick F. on

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Friendly staff

Michael P. on

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Best storage location in SE Portland

LEE A. on

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Staff was always friendly and helpful. Definitely would use them again

don d. on

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Great manager! Ver attentive, always worked with me.

Tony P. on

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The worst crew I have ever worked with so so RUDE THE BOYS, they get in the u haul truck and BURN THE TIRES NOT THERE TRUCK , YOURS U HAUL. THE DOORS ARE NEVER OPENED You HAVE TO CHASE Someone DOWN!!

ralph h. on

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See above