Customer Reviews for U-Haul Moving & Storage of Milwaukie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Milwaukie

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Barbara G. on

Rating:

It was so easy and quick! Thank you!!

michelle B. on

Rating:

Employee was very stand-off ish. And rude

Bruce F. on

Rating:

Computer systems down/not working. Took 45 mins to complete my transaction. Staff was great, but need an alternate way when system is down

Eric H. on

Rating:

Extremely pleased with this location. Ease of process and easy in/out! First time pulling a trailer with my truck, everything was explained to me and all exceeded my expectations! Thank you so much!

Terry N. on

Rating:

Customer did not leave a comment.

john B. on

Rating:

Customer did not leave a comment.

Ryan P. on

Rating:

When I dropped the vehicle off, I asked an employee if anything else was needed to be done. She said no, and thanked me. A few hours later, I received a phone call that was asking where my rental van was, as they dont show it being returned. Multiple attempts to reach the store were unsuccessful, and finally I was routed to a call center, that told me that they dont show the vehicle returned, and that the recovery process had already begun. Despite returning the vehicle on time, I still had to take more time from my day to call another center just to tell you that I gave you your vehicle back. The recovery team said that they had been getting many calls of a similar nature that day, and she would need to confirm with the GM that the vehicle was indeed returned. After a few minutes on hold, she told me that everything I had said was TRUE, and the vehicle was onsite, and a repeated system failure prevented a check-in. She told me the emails would stop, at which point I told her that it was a phone call, from a real live person who contacted me. I asked if it was the policy to contact the customer prior to verifying with the GM first? She said it was the policy, but it could have been difficult to reach the GM, as she had to wait for a minute to get him on the line herself. She did a good job of trying to listen and apologize, and she told me that she would make a not so that no other messages would generate. About 15 minutes later, I received a check-in email from the location as I've been used to getting after returning (I've used your company for rentals for nearly 25 years). At this point, I thought we were done . . . About 7 hours later, I received another text message saying that I had yet to return my vehicle. And a few hours after that, I received another email, requesting me to return my vehicle, as I dont have a contract . . . Then I go the email to tell.you about my experience... I think we're pretty current, but I'll be sure to let you know where to find your vehicle should you ask me again.

RONALD N. on

Rating:

Friendly staff. Large selection of trailers and moving trucks. Good service.

Deb F. on

Rating:

Customer did not leave a comment.

Lindsay D. on

Rating:

No communication between office members. I call to confirm we are ready for the box pick up, speak with someone who takes notes and assures me they will talk to the driver. Then an hour later I get a message saying I must call to confirm box is ready or they will not pick up. Then, the truck driver also never received the notes from the office person who told me they would tell driver instructions. PLEASE SHARE COMMUNICATIONS AMONG YOUR STAFF! It is a comedy show We also had our box sit for 4 days in the uhaul lot before it was shipped, which apparently doesn't count toward our 10 day guarantee ship time, so it is actually more like 16 days with sitting on both sides for a day. Pretty expensive for a one way drive. Not using uhaul again

Deb F. on

Rating:

Nothing Ron Raemaker GM goes above and beyond as does Linda Andy And Sean. I always come here for best service

Terri H. on

Rating:

Customer did not leave a comment.

Amanda G. on

Rating:

Second time In a row I have been grossly overcharged due to improper billing! Pickup using a phone was a huge hassle as well. I would like to note that this issue is not specific to this location, but more the lack of corporate organization.

Alan W. on

Rating:

Customer did not leave a comment.

william P. on

Rating:

Customer did not leave a comment.

Danielle H. on

Rating:

Customer did not leave a comment.

Archie B. on

Rating:

Customer did not leave a comment.

V Dougless D. on

Rating:

Location needs more help during peak times.

Sharon B. on

Rating:

Outstanding service! Thank you

Meg M. on

Rating:

Customer service today was excellent; thorough and friendly. Thank you!

Arthur T. on

Rating:

Your front counter staff is inadequate. Twice when I visited this location nobody was inside the customer area for a period of over 10 minutes. Also when I called the direct number and was transferred to your main number, I was on hold for over 10 minutes and hung up.

David R. on

Rating:

Customer did not leave a comment.

Jody G. on

Rating:

This store has the worst customer service that I have ever encountered. When I returned the equipment, they told me that I was over by several miles compared to what the trip odometer said as I had set that the minute I got in the truck. Also, after paying 339.72 for the truck for 3 days of rental, they also put through a hold of 136.00 dollars at the same time and it caused my wife to be overdrawn on her bank account. This is totally unacceptable as there was no mention that there would be a hold and that MOST companies, when a hold is placed on the card, it shows up the day that the hold is placed on the card and then that hold, for whatever amount, is then taken off of the bill. I am very upset by the attitude that I was given by the person that checked in the equipment and also by the explanation that I was given about the hold. I am going to report this to the Better Business Bureau as this is improper business practice. I would appreciate it if you trained your employees better about proper business practices.

Daniel B. on

Rating:

Customer did not leave a comment.

Bryan H. on

Rating:

Staff and facility were awesome don't change a thing

jason L. on

Rating:

The staff was very nice and helpful. I’ve been to some seedy uhaul locations but this one was clean, organized, and the employees seemed to be proud to work there which made me feel welcome.

matt M. on

Rating:

Kyle Campion provided excellent service at time of renting the truck. Milwaukie store is very clean and the staff is well trained and provide excellent customer service.

Debroah R. on

Rating:

Customer did not leave a comment.

Brad M. on

Rating:

U-Haul Storage can’t and won’t find a better Manager and person than Ronald Ramaeker. He was always there to answer questions and find solutions to any problem or concern that came up. Five Stars!

Amy R. on

Rating:

It a very long time to complete my order, started at 3 pm and completed at 3:45. The computer said I still needed the truck back in 24 hrs at 3, this needs to be fixed.

BRENT W. on

Rating:

Good customer care and efficient check-out and check-in.

Mary S. on

Rating:

Customer did not leave a comment.

Aaron F. on

Rating:

The manager was very nice. My only complaint would be that this location is very understaffed. The manager seemed to be the only person there doing all of the work. It took almost 20 minutes just to get helped. He seemed like a great guy and was working very hard trying to do everything, but he's only one person when there should be at least a few more.

Bob P. on

Rating:

Customer did not leave a comment.

Timothy M. on

Rating:

Customer did not leave a comment.

Jayne H. on

Rating:

Very friendly and helpful. Thank you.

Thomas J. on

Rating:

Fairly quick pick up. Very fast drop off.

Roelof P. on

Rating:

Fast plenty of people to help me check out.

Serina S. on

Rating:

Staff did not know how to use the computer system. Ended up locking my card thru my bank bc they ran my card so many times.Staff was answering their personal cell ph.Worst experience.Go somewhere else

Christopher S. on

Rating:

Very good serivce

aaron p. on

Rating:

Great experience

Gene B. on

Rating:

Good job!

frank c. on

Rating:

.

Patrick H. on

Rating:

Clean facility but units are not accessible outside of uhaul business hours.

natasha a. on

Rating:

People were helpful

LINN T. on

Rating:

I had problems often being blocked from my unit by other customers cars. If there is signage to instruct people to park on the right next to the curb every one can get through.

Shanyn D. on

Rating:

There were a couple times that it was pretty busy and getting help took a while. Seems like they could use an extra hand there. But the employees I spoke with were always helpful and friendly.

Juliet M. on

Rating:

It was nice doing business with you .

april r. on

Rating:

My delivery driver was wonderful, Trevor was very helpful. However, there were a few people who were misinformed about what was going on. Communication between the AK site and PDX was not very clear

Michael K. on

Rating:

A good experience.

Jessica C. on

Rating:

My driver was awesome

jannet r. on

Rating:

I have used this location a number of times for storage space and truck/van rentals. The management has always been courteous, professional and has worked with me to solve storage challenges. Thanks!

Lois G. on

Rating:

na

Buzz W. on

Rating:

Great people to wirk with

Lois G. on

Rating:

staff was kind and courteous even though i was crabby from 2 days on the road :)

GARY S. on

Rating:

Friendly staff, clean well maintained equipment

corie i. on

Rating:

The staff is kinda lazy and snarky/rude. You people couldn’t prorate me and I had to pay another month when my stuff was only gonna be there for 4 days! It’s not that hard to prorate your just cheap!

Avery B. on

Rating:

Always clean and the people were always nice.. okay but it’s not well lighted, it is well lit. The area was well lit. Lighted is not a word, or at least not used correctly in the survey.

Miriam p. on

Rating:

Arrived to pick up truck and secure storage reservation. Upon arrival sent to 88th street. No 26' truck 20' only one available. Not a 24 hour as we were promised. Truck had returned at 7am. No stor

Erika F. on

Rating:

Our poor experience was related to personal moving and schedule. Thaw staff was helpful and made things work for us and our issues that arose.

Christina P. on

Rating:

I had to walk through a hallway before the one I needed and realized someone is living in it. I told guys at desk, they heard about it same day and said they didn’t know what to do. Uneasy! Unsafe!

markitta w. on

Rating:

Thank you for a place to keep my stuff.

Renee A. on

Rating:

I have forgotten the employee's name who helped us that day, but he was so awesome! So friendly and kept checking back in on us as we unloaded the U-Boxes.

Steve J. on

Rating:

The General Manager, Ron was excellent at getting my U-Boxes loaded onto a trailer the night before. I was in and out within 30-mins. 180 degree difference from the Victorville CA store. Thank you Ron

LAYNIE R. on

Rating:

Always helpful

Kevin S. on

Rating:

The manager here is amazing. He was super friendly and helpful. The four or five times I came by during the month to get things out of storage he remembered and greeted me by name- excellent service!

briana k. on

Rating:

Friendly and well maintained

Roberta D. on

Rating:

Thanks

dianna d. on

Rating:

Thank you for working with me on my late payments.

Patrick F. on

Rating:

Friendly staff

Michael P. on

Rating:

Best storage location in SE Portland

LEE A. on

Rating:

Staff was always friendly and helpful. Definitely would use them again

don d. on

Rating:

Great manager! Ver attentive, always worked with me.

Tony P. on

Rating:

The worst crew I have ever worked with so so RUDE THE BOYS, they get in the u haul truck and BURN THE TIRES NOT THERE TRUCK , YOURS U HAUL. THE DOORS ARE NEVER OPENED You HAVE TO CHASE Someone DOWN!!

ralph h. on

Rating:

See above