Customer Reviews for U-Haul Moving & Storage of Mira Mesa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mira Mesa

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Dean M. on

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Honor the reservation that is made by the customer without trying to make them feel like a criminal. I arrived to pick up my truck only to find they were in the process of renting it to a walk in customer, had I been 5 minutes later I and my daughter who I was moving on a very tight schedule would have SCREWED ! They told me I did not arrive at 8:00 am ( there opening time) therefore they were not obligated to save it for me. This situation was on the verge of getting ugly, fortunately they advised the walk in they would need to go to another location for a truck because I did have a reservation, they processed me as a walk in as they had already cancelled my reservation which I had made 5 days earlier. If what they did is within the operational guidelines of Uhaul then rest assured I will NEVER give your company another dollar out of my pocket. Very disturbing.

Eraehab j. on

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Gary F. on

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SARA V. on

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The woman that delivered my box was amazing! Highly compliment her skill and quickness!!

BRIEDE C. on

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Jennifer J. on

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The u-box arrived ahead of schedule which was great from one state to the next. I scheduled a new delivery time and had a moving crew ready. The u-boxes were not delivered and I did not receive a call. I was on the phone for two hours being bounced around. Then once the delivery was rescheduled again, two empty u-boxes were delivered and not my filled boxes. That was another hour of phone calls. Once I received my belongings and emptied the u-boxes, it took two days for the boxes to be picked up. Then I kept receiving emails and call to schedule a delivery. It seems the Mira Mesa/Southern California scheduling system is organized.

Dale G. on

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nick p. on

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DEANNA G. on

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Excellent customer service and overall experience! Best Uhaul that I have dealt with by far over multiple interactions throughout the last 5 years. Everett was amazing to me and a very valuable employee!!

Christopher D. on

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Tom H. on

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First time using U-Box. Box was delivered on time, loaded and picked up the following day, as promised. The U-Box was shipped to Dallas,TX and delivered as promised. Drivers in California and Texas were thoroughly professional, courteous. I highly recommend this service.

Angela T. on

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Christopher took great care of me. Please give him and the entire crew a raise. They all work extremely hard. I unloaded my U-box on a busy Saturday. The entire crew gave every client personal attention. Job well DONE!

Eric R. on

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FRED C. on

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The two women who delivered my pods were great. The people who scheduled my delivery messed up. My pods were scheduled to be delivered on Tuesday afternoon but were not delivered until late Wednesday morning. I had three hired workers sitting in the cars waiting for two hours at $115/hour.

Austin A. on

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Jeffrey C. on

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I spoke with several people in your Murrietta/Temecula office. I was forced to call your office over 10 times. I wan put on hold and transferred needlessly and unhelpfully countless times. The staff was unhelpful, uninformed, and unable to understand simple questions. I will never use U-haul again.

Li W. on

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Alexandra L. on

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I would not recommend Uhaul to friends or family, as my experience was not great. Our box arrived later than the guaranteed arrival date, restricting me from accessing it before a work trip I planned the box arrival around. It should not be called a "guaranteed" arrival if that is not the case. Furthermore, the process of having to call with questions on delivery is incredibly inefficient. The online portal is close to useless. Scheduling the box to be delivered to my home was a huge pain and took much longer than expected. Why can we not schedule it before it arrives? I assume to account for tardiness of the box arriving at the facility? Uhaul needs to be better. That being said, the staff were always friendly and helpful.

Shay D. on

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Howard P. on

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All went well!

Roberta G. on

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I did not go to the facility but I am requesting a reimbursement of funds for ALL THREE of my boxes under Roberta, Elijah and Philip Gaballo. You have caused us turmoil in this experience. REFUND!!!

KEVIN O. on

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Excellent experience.

JOE B. on

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Dealing with the staff to delver my U Box was seamless from the Manager to the most pleasurable Ashley who delivered my unit. She communicated the delivery and pickup of the unit very well. Excellent!

James B. on

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Thanks!

Brenda F. on

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The manager was great. Very helpful

joani m. on

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Staff was friendly and helpful. It was a very good experience.

ANN V. on

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Ron and the team at Uhaul Mira Mesa are great to work with. Friendly, professional and prompt service. I would highly recommended!

GENEVIEVE P. on

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Exceptional and caring service on 9/5. Thank you.