Customer Reviews for U-Haul Moving & Storage of Missoula

5,126 reviews

820 Strand Ave   Missoula, MT 59801
(On corner of Brooks and Strand Street)

(406) 721-7654

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(406) 721-7654

820 Strand Ave
Missoula, MT 59801
(On corner of Brooks and Strand Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly, responsive and informative service!

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

STANFORD Z. 
Rating:
2.0

There was some garbage. left in the truck when I got it. I was told there was a half a tank of gas but there was just over a fourth of a tank. That is my bad, I should have taken a picture. I filled it to half of a tank. I also should have kept track of the mileage because I don't think I went as far as they said. Lastly I called and asked what I would be charged if I kept the truck until the next morning. I was told it would be $42 and only a couple dollars over that if I had it back by 9:30 the next morning. I took it back at 4:30 the same day I rented it and was charged $116. In the end I needed the truck to move a friend so I'm glad it was available but if I had to do it again I would go elsewhere.

Sara H. 
Rating:
3.0

We were told there was a quarter tank of gas when we picked it up and it was empty.

BRIAN I. 
Rating:
1.0

Poor Customer service skills, unfriendly, both of my orders were wrong and each visit took almost an hour. The owner is rude

Melinda K. 
Rating:
5.0

Customer service was great!

HALLIE B. 
Rating:
5.0

Customer did not leave a comment.

Anna H. 
Rating:
5.0

Customer did not leave a comment.

Richard I. 
Rating:
1.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

No problems returning the truck even though I brought back at near closing rather than my 12:30 pm time. I had forgotten about the time altogether; although my unloaders could not even help me til 1-3:00 pm anyway. They helped 3-5:00 pm.

Denise C. 
Rating:
2.0

Appears to be greatly understaffed. Unit was dirty and the check in process to both get and deliver took an extended amount of time. 30-45 minutes. The staff was friendly but stressed.

BRETT R. 
Rating:
4.0

Customer did not leave a comment.

Anne M. 
Rating:
4.0

Customer did not leave a comment.

Carl B. 
Rating:
3.0

Customer did not leave a comment.

Shari H. 
Rating:
3.0

Customer did not leave a comment.

MEGAN M. 
Rating:
5.0

Customer did not leave a comment.

Henry K. 
Rating:
5.0

Seatbelt ran a little tight for a bigger guy, maybe provide complimentary extensions.

CHARLES C. 
Rating:
5.0

I have used this location many times. Always a very good experience.

RAY K. 
Rating:
1.0

Reserve 6 weeks in advance. Confirmed multiple time prior to my date. Including the day before. Got fucked. Worst experience of my life. Will pay way more next time to have someone honor the commitment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

The fellow manning the drop-off location was super! The process went really well.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

I was perfectly satisfied with the equipment and service here

WEASE B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Explain options for driving truck

GARY M. 
Rating:
5.0

Uhaul is the best... Je préfère louer uhaul est une bonne association avec un bon prix et plus apprécie votre bon travail que vous faites, Merci. #Chukastyle.com MT.

CHUBAKA M. 
Rating:
5.0

Customer did not leave a comment.

TINA MARIE A. 
Rating:
5.0

Customer did not leave a comment.

DONALD FRANCIS T. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
3.0

The truck was in poor condition. Windshield wipers quit working during a rain storm.

HEATHER T. 
Rating:
4.0

Google had me coming in the back way...but once I talked with on-site staff...drop off was a breeze.

John H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

JULIE ANN A. 
Rating:
1.0

What I was quoted and what I paid was different. The day I had the truck rented for I didn't get it because it was not returned which put me in a bind and then the customer service in this store was just terrible. Things were not explained like they should have been. Oh and having dillies and moving blankets in a truck when you didn't ask for them is horrible and takes up valuable space people need. So really your cheating your customers out of rental space. I can tell you this was the worst U-Haul experience I've ever had and won't use you again in the future.

Joshua L. 
Rating:
4.0

Customer did not leave a comment.

Abbie Z. 
Rating:
5.0

Customer did not leave a comment.

emily W. 
Rating:
4.0

Jacob checked us in. He did well despite having to deal with the Point of Sale system being down.

DWIGHT R. 
Rating:
5.0

The young man who checked us in and helped us load was great.

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Have the trailer I reserved. I reserved a larger trailer but had they only had a smaller trailer.

THOMAS S. 
Rating:
4.0

Great customer service.

DANIEL F. 
Rating:
1.0

Disclose pricing, and usage fees

MICHAEL H. 
Rating:
5.0

The customer service rep was extremely helpful and friendly. He answered all my questions and quickly/professionally hooked up my trailer and sent me on my way.

DANIEL C. 
Rating:
2.0

I made a reservation for a storage unit for ~2.5 wks and was verbally told that the unit would be free for 30 days with my trailer rental. My reservation also said 30 days free. When I arrived at the facility to unload and return the trailer I was told that there were no open units and my reservation could not be found. This was solved for after ~10 minutes. Then the four people there were unable to check me into the storage unit and I was told that I needed to come back the next day. The manager called me later that night to tell me that he could get me checked in over the phone but that he wasn't going to honor the 30 days free. He also wouldn't pro-rate the unit for actual time used. I made other arrangements and cancelled my reservation with U-haul the next morning. The manager was very friendly when I arrived to turn in the trailer.

KELLY W. 
Rating:
5.0

These guys are always professional and friendly Well Done!!!

CARLTON F. 
Rating:
4.0

Customer did not leave a comment.

Jamie D. 
Rating:
1.0

Maybe not have your employees talk to the customer like he's an inconvenience. Also, it might be helpful if they knew what they were doing. Bad service and bad attitude from the guy who helped me. Rude comments and impatient attitude.. Well, the attractive young blond woman in line in front of me got treated well. Wonder why?? This place won't see me again.

JEFFREY J. 
Rating:
4.0

Stores were just fine. However, when someone reserves weeks in advance and when its time to pick up their equipment and its an additional 50 miles away (after already traveling 670 miles) and then getting charged extra mileage charge this is very unprofessional.

Greggory O. 
Rating:
3.0

Customer did not leave a comment.

Austin W. 
Rating:
5.0

You cannot improve perfection…

RANDALL R. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

TROY D. 
Rating:
5.0

Customer did not leave a comment.

Guillermo C. 
Rating:
5.0

Nice and helpful. I appreciated the extra attention he gave me.

Ryan H. 
Rating:
3.0

Nobody managing front desk, had to stand in line and ask an employee if we could get help.

YEVGENIA NIKOLAE G. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Love this location compared to the rest. Only issue I had was renting a truck that had a known issue with the air pressure monitor sensor for the tire. I was trying to pick the truck up before I headed to work around 6:30 am through the app. However due to the monitor warning light and prompt coming on I was weary to take the truck from the lot in case there was a serious issue. I had to wait there for almost an hour to get helped just to be told it was a known issue. Midway through the physical inspection before leaving the lot I noticed this but the app doesn't allow for the chat service in that process of the check out. And when I tried to back through to a page with the chat option the app froze up.

Cheyenne W. 
Rating:
5.0

Everything turned out great. Thank you

Susan S. 
Rating:
5.0

Jake was excellent and very helpful. Positive, professional and efficient.

David R. 
Rating:
5.0

Good experience, well staffed. Staff well trained and efficient. Jake was excellent.

David R. 
Rating:
4.0

Customer did not leave a comment.

ASIA G. 
Rating:
5.0

Needed new wiper blades. Clean windows inside and out. Especially the windshield.

CLIFFORD H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
3.0

We reserved 9 u-boxes a month in advance in Kalispell, MT; the Saturday evening before we were to pick them up we received call that there were no u-boxes or truck available. Alice in the regional office then worked tirelessly to get us a truck and 6 u-boxes in Missoula, MT but they were not available until 5 days later than our original request. Thank goodness we weren't locked in to a time on our end. But, we still needed at least 2 more u-boxes; my husband was unloading and filling u-boxes at warehouse in Missoula and the warehouse personnel found him 2 more u-boxes they had just repaired so my husband was able to use them. Unfortunately he had to leave our exercise equipment and several other items in Montana as we didn't have a u-box for them. Our whole experience with U-haul has been a mix of good and and not so good. We will not be using U-boxes again sorry to say. Seemed like a good idea but didn't work for us like we thought it would.

Toni S. 
Rating:
3.0

Customer did not leave a comment.

Maria H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Thank you

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

ERIC RICHARD G. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
4.0

Took 45 minutes to get checked in way too long

LANCE A. 
Rating:
5.0

Better clean the inside windsheild

LESLIE C. 
Rating:
5.0

Don't think it could be easier

titan S. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Jonathon S. 
Rating:
3.0

One of my tire straps came loose on my drive 300 miles in.

HANNA M. 
Rating:
5.0

Nothing! We had a great experience thank you u haul…

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

CURTIS R. 
Rating:
4.0

Customer did not leave a comment.

Edward J. 
Rating:
5.0

It was as good as it could be

William H. 
Rating:
5.0

Great service! Thanks

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLE B. 
Rating:
3.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

Customer did not leave a comment.

Jayme R. 
Rating:
5.0

Customer did not leave a comment.

BRANDON W. 
Rating:
4.0

Customer did not leave a comment.

EDWARD J. 
Rating:
3.0

The staff at this location were rather dismissive when I told them about and showed them pictures of the cab and cargo area. They seemed determined that it was my fault even after I showed them the pictures. “Well, I guess I'll believe you.” Was their final decision o. The matter. Without a way for me to note the cleanliness of the truck, I'm not sure what else I could have done other than take pictures, which they only reluctantly and with some attitude, finally accepted. Though it was clear they were not happy with me about something that was not my fault.

Andy B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
1.0

Don't tell the customer they can get some of their money back if they drop off their equipment early and then not do it even after explaining to them that's what they said to the customer.

Dylan T. 
Rating:
4.0

There is mmost often a 30 or more minute wait to see an associate.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

VALERIE H. 
Rating:
5.0

Don't force customer to take insurance

WILLARD B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Gregg T. 
Rating:
5.0

Customer did not leave a comment.

gergg J. 
Rating:
5.0

The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.

Alison M.  |  Online Move In 
Rating:
5.0

The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!

Xander T.  |  First Impressions 
No reviews have been submitted for this location.

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