Make vehicle return speedierHerbert M.
Customer Reviews for U-Haul Moving & Storage of Mooresville
Mooresville, NC 28117
(Exit 36 off of I77)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ronnie G.
Terrible. I waited almost 45 minutes to pick up my truck. I was on time for my rental. There were two people in front of me in line. This delayed my move significantly.Alif D.
My grandmother had a storage building with you since 2018. I was on her account as someone who had access or a backup I was told. She had been making payments to you writing checks.. Covid had been rough on us we werent allowed to come help her much except through a window to the outside. This facility somehow was contacting her to remind her to make payments as her checks were going to this place.. I know because I had to drive to the facility to make sure they had one in hand and to get assurance they were cashing it... One check went for over a week without being deposited I had to ride up there to question payment and then someone found her check laying where it shouldnt have been... She passed away a few weeks ago and I was her backup on her account I went to clear out the locker yet Nobody every let me know that her account was in error. Calling this place is near impossible yet every time we show up someones on that phone on a personal call outside smoking on that phone so I know it works its not hard to know its personal because you can hear the conversation through that door or see someones cell phone to their ear not other company gets to make personal calls on the clock, But nobody called me and her phone at her rest home didnt have calls missed either. We didnt receive any notices. I questioned the address and someone had it addressed wrong.. that address being wrong didnt make sense as we have rented trucks and Ive shown my ID several times and thats clearly printed on my ID.. So basically on her what would be birthday a few days ago had she not passed away shortly before this place sold a 130 year old bed that she was born in for a mere 45.00 that was in her storage along with other items left to my siblings and my cousins. The girl who talked to us wasnt much help, she said this is only the second time this had happened and was freaking out we havnt heard from them. Its a shame that backups arent utilized and employees at this station toss in typos for contacts without confirming them off IDs they scan.Corrinna F. | Overall Experience
It was horrible. I rented a storage unit on Saturday went back to access it Sunday after hours. To find somebody else lock on the unit. So I had no access to it. Losing all the help I had. So I returned on Monday with a truck full of stuff my wife and my self. (Losing a days pay from work). To get absolutely no help from cashier. Passing along my problems to the manager. Who in turn tried to open the unit by drilling the lock. Must of tried for about two minutes. Than telling me there was nothing she could do. But refund my money back not telling me that there was a 50 dollar guaranteed for not fulfilling my reservation. Another customer told me. So than I had to argue with her about it. Didn’t bother offering me another unit. Nothing. She basically sent me on my way. I will never use this facility ever again and definitely would never recommend to anyone!!!!!!Herman G. | Overall Experience
If you're going to say lock box, put one out there. Not a tiny slot hidden in the corner of an unlit door. The key was about 10 seconds from getting yard sale'd over the fence. Get it together with these clowns on the phone.Kevin L.
Customer did not leave a comment.KRISTIN B.
Customer did not leave a comment.Kristina Jo T. | First Impressions
Customer did not leave a comment.Pamela D.
Customer did not leave a comment.Dan R.
excellent customer service, would use again!!!John M.
Customer did not leave a comment.John B.
Parking terrible. Move out one van & storage unit in front. Create 2-3 more soaces.John G.
Truck was clean and will maintained but seemed really old and barely wanted to do the speed limit - even when empty.Leslie N.
No rear view mirror, sun visor was broken and hanging in my line of site, inside of truck was also dirty. The staff however was extremely friendly and welcoming.Holly H.
Customer did not leave a comment.Patrick J.
Customer did not leave a comment.Lashon G.
Understaffed...long wait to receive equipment. No yard worker to move equipment, requiring desk staff to leave office to provide help to customers. I've used this location in the past and had similar problems. Could not drop off equipment in my city (Bluffton, SC) even though there are two U-haul locations locally. Forced to drive 30 miles to Savannah, GA to drop trailer. RIDICULOUS!!!!Leroy D.
Customer did not leave a comment.Bolivar V.
Great experience â€¦Truck was clean and ran great â€¦Staff was helpfulâ€¦Great drop off experience ..Will be using agin in the futureChristopher G.
The man helping us was kind and did the best he could to be efficient with his time. However, he was the only person there! How is this even ok?? When we got there we were third in line and it took us over 45 minutes to get helped. One person on a Saturday is unacceptable.Nikki W.
The location listed is no longer participating in UHaul rentals. I wasn't notified of this until I showed up at the location to pickup the trailer. I was sent to another location nearby.Laurie S.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.Darryl M.
Customer did not leave a comment.Rebecca T. | Overall Experience
Let begin by saying the manager (cannot remember her name) is always helpful and friendly. I rent a storage unit and all has been fine, however I am in the middle of moving and needed to rent a couple of the appliance dollies. I ask the manager if I could pick them up on a Friday afternoon to use all day on Saturday and she said that would be fine. After driving across town to get to their location, and explaining what the manager had told me I was informed that I would be charged for 2 days. After 20 minutes of information including (2) emergency contacts (to rent a dolly) I refused to pay double and left. I returned Saturday morning when they opened which put me way behind schedule as I had people waiting on me to help. There were three people in front of me and I stood in line for 50 minutes to rent the dollies that I had tried to pick up the day before. The girl that was second in line waited over 40 minutes just to buy a $4 mattress cover. (There was only one person working the front counter for the first 45 minutes (Marshall) and he was doing all he could possible do for everyone. The paperwork that is required and the length of time is absolutely ridiculous. I guess I figured out the my time is worth less than that of a dolly.Martin S.
Customer did not leave a comment.William W.
Customer did not leave a comment.Timothy L.
More people working on the weekend.Michael H.
No problems but lot layout is horribleJAMES K.
Nothing. Everyone was so helpful and informative. This was my first time towing a uhaul trailer and I was very nervous about the whole thing but the staff were fantastic and helped me with everything.Lichelle E.
Customer did not leave a comment.Stephen E S.
Customer did not leave a comment.KIMBERLY B. | Overall Experience
This was one of the best Uhaul locations we have rented from. Excellent customer service, Above and beyond helping us with information on how to file for a claim on broken items with the moving persons. Clean, well-kept. I will definitely rent here again!Shannon W.
Customer did not leave a comment.Larry S. | Overall Experience
Customer did not leave a comment.Josef W.
The wonderful lady at Uhaul spent extra time to ensure my trailer was connected properly. I really appreciated that.Renee B.
Customer service representatives should help get the line down instead of playing with their hair. The gentleman who helped me was great, but I stood in line forever because the other lady would not help with the line.Catiana V.
Customer did not leave a comment.Lisa A.
On the app or in automated phone call needs to be an option where you can extend your rental I couldn't find it anywhere on the app and I didn't hear it in the options on the phone callAmber S.
Customer did not leave a comment.Durga M.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Thomas N.
Customer did not leave a comment.Cesar G.
Customer did not leave a comment.Robert S. | First Impressions
everything was great, except the truck have a bad oder. we took care of that with some Odor sprayBEA S.
Better inform customer that fuel does not have to be full on return if it was checked out less than fullWESLEY C.
Customer did not leave a comment.Ted O.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Marc A. | Online Move In
When I reserved my parking spot for a trailer, I was told it was a covered space which it is NOT. Additionally, the space is not paved or level.Angelo G. | First Impressions
Customer did not leave a comment.MYRA N. | First Impressions
I do understand the times we are living now, and this locations seems to be overwhelmed, I was planning to keep the storage unit, but I found several times that the door was not working properly at off hours. Having to call a number to get a passcode because the remote was not working. Always the in/out main door blocked with customers, truck and trailers. Not friendly staff, always blaming the customer, I can tell their life is miserable, because they do not enjoy being there, with such a cluster. Anyway, I found a better place where to store my stuff. Hopefully, I wont need U-haul anymore, but if I do, I know what location to avoid. Thanks,Rodolfo M. | Overall Experience
Customer did not leave a comment.Connor B.
Customer did not leave a comment.Herbert M.
Customer did not leave a comment.MARK G.
Customer did not leave a comment.Jason F.
I can't blame U-Haul for the unfortunate circumstance of the rental truck having been previously smoked in, but it was still a disappointment.Matthew V.
Good customer service ðŸ‘Wilbert G.
The facility was very clean and while well lit, the light would go off and leave me in the dark - there should be an option to set a timer or some solution. Appreciated the staff - Brandi was especially helpful and efficient.Susan D. | Overall Experience
Customer did not leave a comment.Ryan G.
Customer did not leave a comment.Wilfredo O.
Customer did not leave a comment.Richard K.
The two employees that assisted me were helpful and friendly.Christine A.
Directional/brake Lights on trailer didn't work. Didn't find out till I was pulled over for it.Anthony S.
Customer did not leave a comment.Willaim W.
Customer did not leave a comment.Ramin B.
All are good Costumer service xoxoJohan G.
Customer did not leave a comment.David B.
Only one employee working and he was overwhelmed. Took a full hour to rent a tow dolly.Gary D.
The person who helped me with the rental in the morning was great - very friendly and helpful. The person who checked me out in the evening was quite the oppositeChris C.
Customer did not leave a comment.Janet P.
Customer did not leave a comment.Tyler P.
Customer did not leave a comment.BENJAMIN H.
Great experience - awesome customer serviceCurtis M.
The TEAM at this location is Great to work with and very good at their job. The only thing I would like to see is a little more room at the driveway entrance. Thanks Mark LMark L.
The staff are great to work with. The facility is clean and easy to access. I enjoy the close proximity to my residence.Michael G. | First Impressions
Customer did not leave a comment.Gregory O.
Your rental policy is more relevant than the questions you ask.. because of your greed, I would never rent a piece of equipment from you again. Two weeks ago I rented a 6x12 trailer for $60.00, one way. This week it wAs quoted at $658.00, one way, but $90.00 if I returned it to my rental location! POOR BUSINESS! Michael PenmanMichael P.
Customer did not leave a comment.DAN S. | Overall Experience
Did not like hauling around a handtruck and blanket I did not want taking up My rented space NOT RIGHT.Angela W.
Customer did not leave a comment.Rebecca B.
Staff was amazing and friendly. Made sure I was connected correctly.Joel S.
Customer did not leave a comment.Georgieanna S.
Quick and painless!phillip F.
Customer did not leave a comment.Gregory R.
Awesome staff, made me comfortable and were very helpful.Charles J. | First Impressions
Customer did not leave a comment.Gregory B.
Customer did not leave a comment.Ian C.
Customer did not leave a comment.Theodore L.
Customer did not leave a comment.WENDELL B.
Keep the employees you have at this location. They were very busy with rents and returns both early in the morning when I picked up my truck and also when I did my return mid afternoon. Even though it was so very busy they were very helpful and customer oriented and patient. There was a man who was very argumentative about a trailer. They were so kind and patient with him and finally got him the trailer he wanted even though he hadn't made a reservation even though he was really acting like a jerk (which is what the man even called himself with his behavior). The gentleman that works there told the guy that his lights weren't working so the lights on the tailor wouldn't work so he needed get his lights fixed first. Luckily there is a place right next door that he took his vehicle to so he could get his lights fixed. Also I had to wait for a Lift driver to come pick me up that the app said wouldn't happen for 25 minutes. One of the young ladies working there could see I was really tired and was leaning on these moving kit boxes...so she offered to get me a chair. Being a senior citizen with knee, hip, and back issues I accepted her offer. I was thankful for the opportunity to be off my feet for the only time since 7:00 in the morning except for when I was in the truck I rented and I returned my truck around 2:00. I can't say enough good things about the Plaza Rd Mooresville employees. Out going, friendly, knowledgeable about all the trucks, equipment, and products. I just felt it is time someone say . the good things instead of what is wrong. They do a great job. I will be rent I ng from that store again.Gail R.
Customer did not leave a comment.CHRISTOPHER R.
After renting the unit I found that it was an indoor unit with no outside access. I am elderly and walk with a cane; I cannot handle an indoor unit; I must be able to drive my vehicle directly to the storage unit. I immediately - within minutes - contacted the U-Haul facility, told them my situation, asked to cancel the rental, and requested a refund. So far, the U-Haul facility has not cancelled nor refunded. Their only response has been to tell me that the indoor unit doesn't have any steps. Please help me.gordon e. | Online Move In
Great people who help you get what you need done with out the stressDominique H.
Only ONE individual was working and taking care of the whole business. Was 6-7th in line and waited over 45min to pick up my online reservation that was already paid for and ID pictures provided. A problem with the business, not the worker. He did the best he could with situation. Felt sorry for him.Joseph S.
Great serviceEli F.
Customer did not leave a comment.Juan M.
Great group of people at this location!Pete C.
Customer did not leave a comment.Cameron B.
Customer did not leave a comment.Pascal K.
Customer did not leave a comment.Thomas V.
Great service. Very helpful!Stephen P.
Customer did not leave a comment.PAUL P.
The tire covers were not bolted down on the tow hitch we rented. When we started driving on the highway they were flying up and flapping in the wind. We bunge corded them down. When we returned the tow trailer the lady said, â€œthey weren't like that when I rented this.â€ Yes they were! She rented us a dud! We even took pictures of the tire covers at 10 am right after we had left the uhaul place and we have the pics. The lady never got around to looking at the pics and says she's going to charge us for the tire covers.Grace B.
Customer did not leave a comment.Sarah R.
I only gave this facility an average rating because when I arrived to move-in to the storage unit which I reserved back in March 2021 it had been rented out to someone else. The staff in the office were great and made every effort to find accommodations for me in the area (which were sold out). They did come up with a solution & I was able to store my belongings as planned.Kenneth C. | First Impressions
Customer did not leave a comment.Glenn M.
Arrived at the location after hours and the online drop off system was easy to manage. The facility had security cameras outside and that made the drop off even easier and safe.TIMOTHY G.
The gentleman who helped me with our needs was terrific. He's an asset to your organization as he went above and beyond to help. This was made more poignant as this was not originally the location I'd planned to go to -- the initial bungling by the Huntersville store set off a huge headache and he helped rectify it.Walter W.
The staff are rude and have the worst customer service I've ever seen. Yesterday a man and lady both cussed at the moving company we hired. Added to that, they were also extremely rude when asking us to move vehicles, and while we were loading items. We will not use this facility again.Josh S. | Overall Experience
Customer did not leave a comment.Allison H.
Customer did not leave a comment.James J.
Unable to return the truck through the mobile device after hours.Sean G.
Great first time experience.david D.
Customer did not leave a comment.ROBERT N. | Overall Experience
Staff was extremely helpful.Martin S. | First Impressions
Customer did not leave a comment.Courtney A.
site was some times very busy with uhaul business and the entrence is where they ckin vans?Gregory F. | Overall Experience
Customer did not leave a comment.Melissa K.
Customer did not leave a comment.Becki B. | First Impressions
Customer did not leave a comment.Russell V. | First Impressions
Customer did not leave a comment.Andrea I. | First Impressions
Customer did not leave a comment.DORIENNE A. | Overall Experience
Uhaul storage experience was very good for 3 yrs used. Found a new storage facility closer to our home and less cost.JOSEPH M. | Overall Experience
I was assisted with finding a unit in NC by Jared Merlin. He always represents the U-Haul brand in a great light. When I arrived in NC, I was helped by Joseph who took the time to walk me the through the process step-by-step. He walked through the rain to show me where the unit was and showed me the do's and don't of working and locking the garage door. He was pleasant, professional and made the experience very easy. U-Haul is lucky to have such great representatives for their company. Thank you, Kevin O'BrienKevin O. | First Impressions
The owners of this Uhaul facility were very helpful with any and all questions I had. Working with them and Uhaul made our cross state move much easier. This included the rental of a large 26 foot truck and use of the storage facility in Mooresville until we were able to move into our new home. I would definitely recommend Uhaul and the Mooresville Uhaul storage facility.Laura Y. | Overall Experience
Joey Is the best.michelle b. | Overall Experience
Customer did not leave a comment.Courtney S. | Overall Experience
Office was short staffed so one person was trying to handle many customers at one time. She was friendly and helpful, she just needed some extra help the day I was in there to rent a storage unit.Griffin I. | First Impressions
Customer did not leave a comment.Jerilyn F. | Overall Experience
Customer did not leave a comment.Christine H. | Overall Experience
Customer did not leave a comment.Jeffrey D. | Overall Experience
I’m not a new customer. I merely had a credit compromise which caused me to get a new card. In doing so, my account could not be automatically charged. I sent and email as the first letter instructed as an option. Heard nothing. I called and got a live person and changed my card on file. I received yet another letter now with multiple late fees. I called again and waited online for greater than 10 mins until a Corp contact took the call. She ran my card complete with all late fees. I’m paid up through Nov 5th. I will make every attempt to move out all my belongings by then if possible. There is no sense in how hard communication is between customers. Terrible customer experience.STEPHEN W. | First Impressions
Montana Overman and Joseph (last name?) were ALWAYS on site, VERY helpful and friendly. The storage unit area was always clean and all of the trucks received great care! We had 10x30 and 10x15 rentals relocating from MA to NC so needless to say we spent ALOT of time at this facility. I would recommend this U-Haul location to anyone looking to be treated as though you truly DO matter!! They both put their all into making the arduous task of moving a more pleasant experience! Thank you so very much Montana and Joe! 👍🏼👍🏼👍🏼👍🏼👍🏼Ladonna S. | Overall Experience
Customer did not leave a comment.Angela J. | Overall Experience
The office was always so busy and seemed understaffed, but the man who seemed to have to do it all was very thorough and efficient and helpful!Holly H. | Overall Experience
There was a giant pole in my storage unit which took up probably about a 4th of my storage space. I also asked the person upfront if he could cancel my storage and he told me that I did not need to be there for that but it took me until I got an email about my storage payment coming up for me to realize that he did not do that. Everything else was perfectly fine. He seemed to be a nice guy and was helpful just seemed overwhelmed and overworked and i would recommend y’all get more employees. Also I do not like the fact that if the employees do not pick up the phone after 3 rings your customer service people pick up the phone. If i am calling a specific location I would like to be able to talk to that location not customer service. I called multiple times the day that I got my unit and I was not able to contact anybody from this location and it was very frustrating.Jasmine H. | Overall Experience
Customer did not leave a comment.Caroline W. | Overall Experience
Awsome staff and facility!John S. | Overall Experience
My access code / clicker for the gate never worked and when I asked about it each time I was told they fixed it . Rude and confrontational when requested to open the gate cause clicker wasn’t workingNicole S. | Overall Experience
Remarkable and friendly customer service, especially during Pandemic. I witnessed customers who were impatient and often rude, but UHaul employees kept smiling. Great job! My only complaint is the long wait time on your telephone system. Thanks you.Donna C. | Overall Experience
Staff was friendly and courteous. Only criticism was that the fob to open the access gate did not work on multiple occasions which resulted in delays waiting in the lobby to get resolved.Scott K. | Overall Experience
Montana and staff were awesome. I have used their storage facilities and rented trucks from this location. Montana has always been courteous and knowledgeable. I highly recommend them.SABRINA S. | Overall Experience
Customer did not leave a comment.Pam M. | Overall Experience
I wanted climate control storage and figured Uhaul has been around for a long time. When the staff took me to see size of unit inside, it was VERY CLEAN!! Even the hallways. I didn’t have to search for the dolly, it was right inside the door! I feel very confident about my decision to use this storage facility!! There are storage facilities on every corner but by choosing Uhaul and moving my stuff in I know I made the right choice!!!!jill s. | First Impressions
Given an access card for the gate that did not work.david g. | Overall Experience
Customer did not leave a comment.Mason R. | First Impressions
Customer did not leave a comment.Eugene L. | Overall Experience
Montana is an awesome asset. You should be proud.Jerry A. | Overall Experience
Very nice and accommodating personnelMark B. | First Impressions
Customer did not leave a comment.ERIN M. | Overall Experience
All staff were phenomenal! I highly recommend them for their service, professionalism & willingness to go out of their way to help you the customer.JOHN E. | Overall Experience
Customer did not leave a comment.John B. | First Impressions
Customer did not leave a comment.PHILIP L. | Overall Experience
Customer did not leave a comment.Nicholas M. | First Impressions
Customer did not leave a comment.AGNETA M. | Overall Experience
Customer did not leave a comment.Lilrena P. | Overall Experience
I appreciate the excellent facility - very well maintained and clean - and the helpful management and staff. My experience was positive +++ MarkMark G. | Overall Experience
I was only a few days after my monthly payment when I terminated my storage and you Uhaul will not does not pro rate or give you any of your money back so I paid for additional month and didn't even use it !!!Steven T. | Overall Experience
Renting with this facility was a breeze. Staff was always friendly and available when we needed help. They do a great job maintaining this large storage facility. I would definitely rent here again in the future if needed.Vanessa P. | Overall Experience
Helpful and friendly staff. Clean and secure storage area. Would definitely recommend to others.Vanessa P. | First Impressions
My experience was great and had no problems for the two years that my stuff was stored here. My only downfall about my experience was the payment I paid, I do believe it is priced a little steep especially when I was using it for a long term use.Austin C. | Overall Experience
DeclineTHOMAS M. | Overall Experience
Thanks to the team for excellent service.Mark G. | First Impressions
Great experience!Donald L. | Overall Experience
Extremely courteous and helpful staff.Jerry S. | Overall Experience
GoodJohn A. | Overall Experience
The lady was very kind and very helpful... enjoyed doing business at this facilityJohn C. | First Impressions
Upon moving out I had some boxes of mine that got wet and it had an awful smell. My things were ruined and stunk.Tarina D. | Overall Experience
Clean units. Staff was friendly but not terribly helpful. No room for my ubox to be del there for 3 mo & ended up making other arrangements. Also unable to upgrade to lgr unit 2 days after rent pd.Debra K. | Overall Experience
The staff were very knowledgable and friendly. Even in spite of what could have been a difficult customer(ahead of me in line) they maintained a positive disposition and helpful customer-oriented attTiffany C. | Overall Experience
Great place.CAROLYN G. | Overall Experience
Very accommodating, knowledgeable people who were able to answer all of our questions. The price is unbearable.thomas w. | First Impressions
You were there when needed and very friendlyJohn E. | First Impressions
AwesomeChristian G. | First Impressions
Very satisfied and all went smoothlyDaniel E. | First Impressions
Give your staff a raiseWarren M. | Overall Experience
The only issue was that a few moths were in lockerrobert l. | Overall Experience
Everyone was so nice and helpful! 20 stars if I could!!!Courtney S. | Overall Experience
Smooth, quick reservation. Very knowledgeable and helpful.Donald L. | First Impressions
This is a great storage unit facility. I’ve had my things there for years. All the employees have always been fantastic. The only thing that ALWAYS seemed to be an issue; understaffed.Sherry M. | Overall Experience
Real nice place with friendly staff.Donald S. | Overall Experience
Could not find my reservation, took forever to check my truck back in!Connie W. | First Impressions
Terrible staff. Management is non responsive and difficult. Staff is slow and rude most times. Management caused me to pay a late fee and have not been refunded.John Y. | Overall Experience
Very nice lady, Customer Service was awesome.Hope C. | First Impressions
The storage rep was very nice and extremely helpful.todd s. | First Impressions
Could not have been treated better. A+ANDREW G. | First Impressions
Biggest problem is trying to talk to someone at this location. They do not answer. Calls are rerouted. A pain! The employees are usually friendly. Love the flatbed at the door to help move things.LYN J. | First Impressions
-It took 45 minutes before I was able to be assisted and only 2 people were ahead of me. -My reservation was given away the day of, so I had to push my move back a whole day Customer Service was BADKanise T. | First Impressions
Very helpful. Spent time explaining and showing units. Area of storage is exceptionally clean.james p. | First Impressions
Montana excellent customer service and they all get it done there efficiently.Tom L. | First Impressions
Additional Services at this Location
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