Customer Reviews for U-Haul Moving & Storage of Moscow

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Moscow

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Ronald K. on

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Brad W. on

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Great customer service. Very friendly and funny staff. Can tell they like their jobs.

Rebecca K. on

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They went out of the way to help me. It was a great experience

Herbert W. on

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The staff were very good and took care of everything in a professional manner!!

don d. on

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This facility is very clean and well-maintained.

Fred S. on

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Everything went fine. Thank you.

Muriel S. on

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Was helped and when we came inside the computer was occupied and the person helping me had to help someone using it and it did delay our leaving by a bunch

Guy C. on

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Jason O. on

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Very quick and friendly staff! Definitely made my life easier.

Richard S. on

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Katie V. on

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The drop off computer seemed to think we needed to have an extra $240 charge for no reason....We disputed the charge...When they looked into it further, they realized we were right and no extra charge was warranted...People need to be aware of scams like this...

Ronald W. on

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yvonne P. on

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Sam C. on

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Matt continually goes above-&-beyond for his customers. I wish all locations were like this ....

Joseph S. on

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I've been a loyal UHaul customer and will keep coming back. I was however, pleasantly surprised when the agent at the Moscow, ID store gave me a Veterans Discount!! She noticed my drivers license and did not tell me until after she applied the discount. Thank you very much for the discount!! The staff at this store are very professional and very helpful. I called to say that I may be a little late and they were very accomodating. Great store overall!!@

daniel G. on

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Shelly R. on

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The employees were not very knowledgable about drop off locations. The drop off place is a ridiculous spot and we were charged for more mileage when we dropped off at a different location. Plus we were not told we would get penalized for not bringing it back to the first destination.

Steven M. on

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Keep Keep Keep this manager.

Dakota B. on

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Bill C. on

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A definite referral from me would be given. Employee Matt Williams was outstanding in his performance of duties. Great personality & professionalism is noteworthy.

Debbie B. on

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It was hard to reach a person in the Moscow store and when you get a person in Arizona that is not aware of small town limitations, there was done miss information given to us. The staff in Moscow was very helpful in getting things worked out.

Kenneth F. on

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Lori E. on

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Post Falls has great customer service. Very happy with this location. I will use them again as well as refer them to friends. Thank you

tobias d. on

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Matt is awesome! He helps me with my questions and always has an answer to everything! the part time crew were all knowledgeable and respectable in helping me with further questions/inquiries

gene T. on

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craig W. on

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Lee J. on

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Douglas S. on

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Great service

Stephen K. on

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Jeffery C. on

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The young man who checked in the trailer for us on Sunday afternoon was rude, grumpy, and slammed the trailer down on the ground while dealing with the equipment. He is not a good representative of a business that I know understands good customer service.

Louis S. on

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Professionalism, sense of urgency, eye contact, any sort of greeting or desire to interact with the customer

craig W. on

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Friendly service quick clean area what's not to like!

RICHARD S. on

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Thomas K. on

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Best customer service I've experienced in a long time.

Bill y. on

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The manager rented me storage units that were not available to rent. But went above and beyond to make this right. I REALLY APPRECIATE THAT. I do feel the store could use more help.

FAYE W. on

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Unfriendly staff. On more than one occasion was treated rudely. When I made my truck reservation, I found out 2 weeks later it was put in as a quote!! The truck I did get was filthy and disgusting

Chandler H. on

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Best service I have ever had at a facility.

sarah a. on

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Matt is a new manager so i will cut him slack. But the rest of the people there are either rude, lazy, or dumb. The girl who is rude beyond words. One guy backed into my boyfriends car.

Rachel J. on

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Long wait time for someone to help me

colista m. on

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Everyone at this UHaul was very helpful and friendly!

Waled A. on

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it was good experience

H AND R B. on

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JIM S. on

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Very convenient.

Luke A. on

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The people in Gillette, WY were a great help. The truck was serviced and ready to go, they worked with me on pickup times for multiple pieces of equipment. Overall, an excellent moving experience.

Thomas C. on

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In today's world, all trucks rented for any distance move should have cruise control. And windup widows? Give me a break! Other than that my 15-foot rental was great.

Tim C. on

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We had a 10x20 unit reserved, but were notified when we arrived with a full moving truck that none were available. Had to switch to a 10x15. Hard to get a Uhaul truck into storage area

tamara j. on

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My neefs were met

Travis R. on

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I was signed up for automatic payments, and my payment date was 9/6. I was charged for the month of September, even though my unit was empty and I turned in the key on the 6th. Seems like robbery!!!!

Avery B. on

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Despite booking a storage unit four months in advance, my unit had been given to someone else. While accommodations were made, I had to move everything up a flight of stairs instead of a ground unit.

Rane V. on

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During their busiest season the staff here (especially Jessica and JD) were exemplary in locating our shipment & going above and beyond. They remembered our names and were super friendly and helpful.

jamison r. on

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friendly, helpful staff dedicated to finding the best solution for my poorly-planned move

Gary S. on

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I would recommend this facility to others.

Ann D. on

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No space to enter storage facility, bad parking, stuff left all thought the parking lot with little to no space for cars to drive though. Staff is kind but unhelpful.

Ana C. on

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I would have appreciated a partial refund for the last month (July) because we used the storage for only 3 days that month!

Michelle L. on

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Everybody was very nice and everything was great

MARK H. on

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During the 5 years I rented a storage room at this location, I received nothing but exceptional service. Highly recommended!

Lindsay m. on

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Was mostly satisfied using a U-box. My box seemed to have a construction problem with the door and kept getting stuck. It was just what I needed.

Rodney O. on

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rates seem a bit high. no restroom available.