Customer Reviews for U-Haul Moving & Storage of Muskegon

3,393 reviews

3587 Apple Ave   Muskegon, MI 49442
(@ Mill Iron)

(231) 777-3921

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(231) 777-3921

3587 Apple Ave
Muskegon, MI 49442
(@ Mill Iron)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fix your online reservation system! I was told I could go to White Hall, MI and pick up a 10' truck on a Sun. when they were closed. Thank goodness, I called them days beforehand, only to find out they didn't HAVE a 10' truck. I then had to call the western MI ofc to find out where to get a truck. They found 1 in Muskegon but when I tried to call that office I kept getting the Call Center. That doesn't help when you want to talk to someone at THAT location! I was on edge heading to Muskegon, not knowing for sure that they had the truck I needed. I also had to call to change the pickup time and that didn't work right, so I had to call AGAIN! NOT HAPPY with the whole ordeal!

JUDITH ANN K. 
Rating:
5.0

Excellent customer service & they are very nice. Tristen the manager is top notch! You have a permanent customer- Thank you again :)

LORI K.  |  First Impressions 
Rating:
5.0

Staff friendly. Very professional. Answered all questions. Sought out best drop off. Ensured hook ups all well. Thanks

Michaeledward C. 
Rating:
5.0

Customer did not leave a comment.

LORI K. 
Rating:
5.0

Great customer service, employees were upbeat and friendly. I reserved the truck on the phone with Mike at the Sprinkle Road store and he was absolutely amazing! We hit it off and he is the reason I will call Uhaul every time I need a moving truck!

Theresa P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK ALAN T. 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

The price is quite a bit higher than other storage facilities in the same area. The other units are maintained a little better but the staff has always been friendly and easy to work with. I would not have moved out other than the price for the unit.

Chris M.  |  Overall Experience 
Rating:
5.0

I noticed on the UHaul contract the drop off location was merely listed as call 800# when I get to White River Junction, VT; I asked the guy if there was a specific location/if there was only one place to take it, he indicated yes only one place to take it (and did not provide any further info). Might I point out, not every customer has a smart phone or laptop that they can access the internet & find locations of things; you might keep this in mind for the future customers.

ELIZABETH ANN R. 
Rating:
5.0

Customer did not leave a comment.

David L H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS JOHN S. 
Rating:
4.0

Signs clearly marked for where to return the UHaul. The gentleman confirmed I paid via card and that was that! Very easy return process.

Corina H. 
Rating:
5.0

Customer did not leave a comment.

MELINDA SUE H. 
Rating:
5.0

10/10 recommend this U-Haul location and their staff. My uhaul.com reservation did not process correctly, but the kind and friendly staff at this store location was extremely accommodating and helped to quickly resolve the issue. I was incredibly impressed with their customer service.

ALEXANDRA MARIE C. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

NELSON H. 
Rating:
5.0

Customer did not leave a comment.

BRANDI LYNN M. 
Rating:
3.0

I ordered a dolly and it was not in the van when I picked it up. Location was closed so there was no one there to help me get one.

David S. 
Rating:
5.0

The guy who helped me was great. Quick in and out and sent me on my way. Easy drop off. And cheap! He also let me know on how to spend less and was really helpful.

Randall M. 
Rating:
5.0

Tristen was very helpful and knowledgeable, with a great memory. He'll keep me coming back for more assistance in the future.

Emily H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tessa B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA RAY V. 
Rating:
5.0

It was set at high standard

BRADLEY DAVID S. 
Rating:
5.0

Customer did not leave a comment.

LINDA L. 
Rating:
3.0

Customer did not leave a comment.

MICHELE ANN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES LLOYD G. 
Rating:
5.0

Great service.

James D. 
Rating:
5.0

Customer did not leave a comment.

BRANDI LYNN M. 
Rating:
5.0

Customer did not leave a comment.

SIAVASH G. 
Rating:
3.0

The truck was dirty inside and out.

MATTHEW LOUIS B. 
Rating:
3.0

This wasn't the original location I rented from and while I am happy to have had a truck to use it literally added two hours to my moving schedule due to having a much longer drive to pick up/drop off. Additionally, I did gas up the vehicle prior to returning it and was charged $19 for additional fueling on my invoice. Due to the longer distance from the original rental location this rental cost me far more than I had anticipated with so many extra miles!! It was quite frustrating.

Bethany V. 
Rating:
5.0

Our sales guy was a great help....thanks!!!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Scott W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Nothing you guys were more than helpful thank you very much!

LANCE DOUGLAS W. 
Rating:
5.0

The staff that helped connect the trailer was very helpful as was the person who helped us when we returned the unit.

WILLIAM FREDRICK V. 
Rating:
5.0

Very easy process for returns, took only a couple minutes. Very friendly staff member who helped with the return, which was also appreciated.

lisa J. 
Rating:
5.0

Everything went very well and I was able to move what I needed efficiently.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

BRENDA C. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
3.0

Have additional assistance picking up and dropping off

Tamara S. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Absolutely nothing. Ive rented from there before and will definitely be renting from them again.

JOSEPH DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

ANNA LOUISE F. 
Rating:
5.0

Fast check in, very friendly and knowledgeable people, great deal !!

THEODORE M. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

William was very helpful and friendly. He made sure the trailer was connected properly to my car before I left. And he was just as attentive when I brought the trailer back. Good job.

Rick S. 
Rating:
4.0

Customer did not leave a comment.

BOYD DELOSS B. 
Rating:
5.0

Nothing. The staff were all helpful and pleasent to work with. I enjoyed renting from this location

Christopher E. 
Rating:
5.0

Box came a week before expected! Thank you.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

BOYD DELOSS B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD FRANK M. 
Rating:
5.0

Nothing that I am aware of, the gentleman that help me was great!

BRIAN DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

JOHN VINCENT D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ANDREW J. 
Rating:
5.0

Customer did not leave a comment.

LARRY JOSEPH S. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Used u-haul for years,always easy to rent and return never had any problems.

DAVID ALLEN G. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

The lady who checked me out and the man who checked me in were both excellent. Very polite and efficient while they were very busy.

ANDREW KURT R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHESTER R. 
Rating:
5.0

They were doing remodeling at the location. the staff was very friendly and quick.

Kory M. 
Rating:
5.0

Terrific experience. Just keep doing what you're doing.

KATHRYN ANN A. 
Rating:
5.0

Nothing, the guys at that location are great to work with! The assistant manager was very kind, and got me on the road when the app and corporate phone were off no help! U-Haul overall is a pain, but the local guys make it much better!

MILES ALAN K. 
Rating:
5.0

Customer did not leave a comment.

BERNARD DARCY S. 
Rating:
5.0

I can say nothing bad or anything for improvement. I had excellent service. No complaints.

WILLIAM CLAY S. 
Rating:
5.0

Very friendly and knowledgeable service. Very helpful!

JOHN FREDERICK S. 
Rating:
5.0

Pick up location was 10 miles further than reserved pick up location and I was charged almost $9 due to uhaul fault

Kerry H. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Van worked out perfectly. Just the size I needed. Entire process went smoothly. Will rent again for sure

JOHN RYAN R. 
Rating:
5.0

Customer did not leave a comment.

CHAD CHRISTOPHER R. 
Rating:
2.0

Due to the general managers BASELESS & INVALID personal assumptions towards my wife and myself.... My business arrangements in reference to storage and or rental truck requirements will not be conducted with this company in anyway, for life. Good work Tristan Kniat

DAVID LEE W.  |  Overall Experience 
Rating:
5.0

Great service

JAMES DALE L. 
Rating:
5.0

Customer did not leave a comment.

DELMONTAE TYSHON G. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
3.0

Unfortunately computers were down,so could not see that the truck was 3/4 full of fuel. So upon fill up,put in 17 gal. On a 99 mile trip! No help from staff!

ROBERT CARLSON N. 
Rating:
5.0

Have location phone on answering calls. Make your website able to have customers change their own reservation.

Louisa S. 
Rating:
5.0

Customer did not leave a comment.

GREGORYBRIAN P. 
Rating:
4.0

Truck was dropped off after hours so there was no contact

Vickie W. 
Rating:
5.0

Service renting u-hauls was excellent it is my only rental place. Staff is knowledgeable, great customers skills, and trucks are clean. Great job guys keep up the great you do and I'll keep coming back.

ROSA MAE D. 
Rating:
4.0

Faster internet speed at this location

Jeffrey B. 
Rating:
4.0

Tristan was great. However. One of the employees charged my son an Extra $20 cash for assistance. I still haven't received a receipt. I guess that $20 went direct into the employees pocket. That was NOT cool. Yes. I reported to the manager and nothing was done

TARA JUNAE R. 
Rating:
4.0

Customer did not leave a comment.

Velvet L. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWALLEN H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ALLEN W. 
Rating:
4.0

Customer did not leave a comment.

Brenden H. 
Rating:
5.0

I was very satisfied with the service I received. The staff was friendly and helpful!

TERESA EVONNE D. 
Rating:
5.0

Waited on me immediately quick and easy in and out. Very happy

Craig C. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
1.0

Truck had garbage and broken glass in the back. A lot of dried mud and dirt in the cab. Engine was 4 quarts low on oil. I had a lot of cleaning to do before I could use the truck.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

ADAM K. 
Rating:
5.0

Customer did not leave a comment.

Brandi T. 
Rating:
2.0

Customer did not leave a comment.

NATHAN CALLUM-SC H. 
Rating:
3.0

Customer did not leave a comment.

Beth G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL DUANE K. 
Rating:
5.0

Check the vehicles more thoroughly before they are given to the next customer, and sanitize the cab. The van I took had a water bottle behind the drivers seat and a Spectrum Health Cafeteria Food Card on the dash, which tells me the previous renter went to a hospital. Fingers crossed the van wasn't exposed to Covid before I used it!

CHRISTY LYN K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTA ANN S. 
Rating:
5.0

Customer did not leave a comment.

KELLY MARIE J. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

BRIAN DAVID S. 
Rating:
5.0

Traveling from Mi to CO. Air condition went out in Chicago. Check engine light went on in Iowa. Check engine light flashed in NE. No customer service / road side service ever answered. Poorly maintained vehicles…no support.

Terry D. 
Rating:
5.0

Nice clean well kept facility I'm glad to have my stuff there really nice employees

Cameron O.  |  First Impressions 
Rating:
5.0

Thank you for the friendly, professional, and excellent assistance.

MARASHETTE LETEI B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  Overall Experience 
Rating:
4.0

Controlling the mice and bugs access points would be better. Also had water damage to items in my unit as it was on the end of the row where the parking area collected water.

Marianne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica U.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willie H.  |  Overall Experience 
Rating:
5.0

Tristen delivered the most friendly and helpful customer service I have ever encountered! He, and other positive experiences in the past, is the reason I always choose this Uhaul location. I will be back very soon for another move, and I actually look forward to using your services again! Thank you for making the stressful time of moving a lot easier.

Jerome P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICH L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyrone K.  |  Overall Experience 
Rating:
1.0

The moving experience has been stressful. Once I arrived at Muskegon Uhaul Storage after driving up 14 hours from NC...they didn’t have my storage unit available. I had reserved over a month ago (GM told me they do first come, first serve). I have called the 1800 number 3 times (got a person once & they hung up on me before I could even explain), called Regional Manager (left VM) & sent email to customer service. No reply from anyone. After waiting 3 hours at Uhaul return/storage unit, I finally left & I now have a full Uhaul truck over 2 hours away with no solution. Only bright spot is a different Uhaul location (Houghton Lake) has been trying to help-GM is super friendly & answers her phone.

Tamara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  First Impressions 
Rating:
5.0

I would recommend this facility to anyone. Very helpful staff.

Andrew Z.  |  First Impressions 
Rating:
5.0

Tristen did an excellent job getting us taken care of. He went above an beyond to get us the room we needed for our stuff in a booked facility. Will be using this facility for our future needs.

Nathan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dietra a.  |  First Impressions 
Rating:
5.0

The employee Tristan was on top of everything, every time we came in to make an appointment. We were very impressed with our service from him. Any questions or issues we had were addressed immediately. Thank you!

Jennifer M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly L.  |  First Impressions 
Rating:
4.0

24/7 access would be ideal for me in my lifestyle. Being a Professional Trucker I may only be in town for a 10hr break and having ANY access denial is frustrating. But they were the only place with a larger unit. They did work with me on my moving truck though which was awesome of them.

DAVID LEE W.  |  First Impressions 
Rating:
5.0

I got a terrific storage unit that was clean. It's close to the door for easy access. The staff at the U-haul center was very very helpful.

Michael B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Douglas Edward C.  |  First Impressions 
Rating:
5.0

Very courteous friendly service. Very professional. The manager was exceptional. Took his time to walk me around and show me what I wanted. Hugh Macquarie I think said

hugh m.  |  First Impressions 
Rating:
5.0

A pleasure working with Ms. Haley and her staff. Very helpful and flexible with this new customer.

Tyrone K.  |  First Impressions 
No reviews have been submitted for this location.

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