Dealing with the folks that work for your company was very nice. However I will not use Uhaul again. I shipped my ubox to South Carolina from Massachusetts to move and help my daughter with business. We decided to move back to Massachusetts after two months. My container remained in storage in SC When I called to have my Ubox shipped back to Massachusetts the price came close to DOUBLE!! I had no say at that point. I called to try to find a more affordable solution and there was none. At that point I was at your mercy. If I had known that was going to be the case in a situation as this I never would've gone with this company. It was as if they they had me over a barrel and took complete advantage. I am very unhappy and I will not be recommending your company to anyone. Complete rip off!! I feel very abused. Never again!!!Tina B.
Customer Reviews for U-Haul Moving & Storage of Myrtle Beach
Myrtle Beach, SC 29575
(@ Catherine Ave)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service I received was excellent keep up the good work.Tamara D.
WORK ON YOUR CUSTOMER SERVICE!!! TRAIN THEM AGAIN!!! Specially the people who checks the licenses and documents when picking up trucks!!!Reinhart C.
Customer did not leave a comment.SARAH G.
At the last minute they transferred me to another pickup location. It was three times farther & cost me valuable time. I had a 20' truck reserved they made me use a 26' . Very disappointed!ROBERT H.
No improvement neededAndrew W.
Great place, busy!Patrick R. | First Impressions
Everything waa perfect... Martin waa Awsome....Made it a great expiernce againAnthony C.
The most friendliest and professional group of people I have ever met especially Martin he made everything perfect The whole experience has been wonderful the men that unloaded the truck in the storage were also very professional and friendly 10 stars for everybodyRondal L. | First Impressions
Customer did not leave a comment.judith b. | Overall Experience
Customer did not leave a comment.JAMES R.
Excellent servicePatryk S.
The equipment was not available when I arrived at the location (although I had booked it 30 days in advance). The employee behind the desk had an attitude and kept trying discourage me from waiting. He kept asking â€œwhy don't you take a box truck?â€ I needed the van that I had rented, so I could park it in a parking garage. Finally, the van arrived. I proceeded to checkout, and the employee asked whether I want the $10/day insurance or the $20/day insurance. I informed him that I wanted to decline, to which he responded he cannot do. I told him he was lying, because I rent U-hauls every week, and the insurance has never been mandatory. He really took offense to me calling him a â€œliar,â€ so he called his manager over. His manager came over and yelled at me for about 10 minutes, telling me that I should never call his employees names like that. I find it ridiculous that he would get so upset over that. I understand that I shouldn't have done that, but he also shouldn't be yelling at a customer for simply calling one of his employees a liar. He also threatened to have me placed on a list to where I can never rent a U-haul again. All of this for simply calling an employee a â€œliar.â€ Anyway, they explained to me that I could decline the insurance, but it would be an enormous liability for myself. When it got to the insurance part of the checkout process, I reluctantly told them I would accept the insurance (since I had been scared into doing so). After all that, he told me it was too late to add it and refused to do so! I requested the manager, and the manager added the insurance on. He proceeded to fuss at me more and explained that he was â€œtired of problem customers.â€ On top of that, the van was completely empty of gas when I got in and had a pill on the floor. The manager also told me that he would give me a discount for the trouble that I went through. Of course, I never received that. I told the manager that I would file a complaint with corporate. He told me to go ahead, but it won't do any good, because he is the regional manager. So I hope that someone in corporate sees and reads this besides him! Unfortunately, this is the only U-haul place that generally has the equipment I would like to rent, so I will be forced to go here again.Jerry M.
Customer did not leave a comment.MICHAEL P.
The manager os fantastic.Lori H. | Overall Experience
Customer did not leave a comment.William D.
Excellent customer service from the minute we picked up the van! Thank you!Lawrence R.
Customer did not leave a comment.Tyrone H. | First Impressions
Customer did not leave a comment.ZACHARY F.
Nothing that I know of the service and concern was outstanding.Stephen S.
Again unprofessional, people just sat around unwilling to help. Had to ask questions about the return process unwilling to helpRichard B.
The woman helping me was awesome. Very much appreciated her.Derek D.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.MARY N.
The desk worker handed me my keys and said â€œI'm not sure which truck is yours. Match the number on the key tag to the number on the truckâ€. There were rows of trucks. He also could not answer my questions about a tow dolly and told me I needed to contact a different department of UHaul. When I asked for the number he couldn't provide it. Very unprofessional place. I'd rather drive to the Little River location than to come back here.Crystal D.
Tried to call the 'extra hands help 'from uhaul. had a 15' tuck and small storage space but they wanted $400. Overall facilities good.ANTHONYJ S.
very nice and helpful staffmark C.
Customer did not leave a comment.Jason A.
I was not happy about the online. They were very hard to get ahold of. We spent 2 1/2 hour in the parking lot because they kept transferring me. It was not easy to do. They didn't put the slot on our reservation where we could check in. I had to call. This needs to be made a lot easier. We were at an area we didn't know and standing outside for 21/2 hours was very scary. I'm glad it was not late at night when we did it. The district manager said he would be getting in touch with us about this and no one has ever called.Linda C.
Customer did not leave a comment.Shayne M.
I had a great experience renting from this location.Chris L.
There are many U-Haul stores in the Myrtle Beach area, however, I prefer to use this location because of the service that is rendered. The management is friendly and accommodating.Juanita C.
I don't think the pick-up location could have been easier to help, we reserved a 10' truck to begin with online and he was nice enough to change us into a 15' truck with no hassle.John H.
⁷⁰Claudia W. | First Impressions
Customer did not leave a comment.BRAD C.
Customer did not leave a comment.Hope R. | Online Move In
The agent was very accommodating and efficient.Juanita C.
Customer did not leave a comment.Susan F.
Customer did not leave a comment.Jeffrey S.
Very fast and easy. Staff is great location is awesome and accessibility is on point.Tyler B. | First Impressions
Customer did not leave a comment.Victoria Z.
Great over all experience.Debra V.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.Conor S.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Elizabeth E.
Customer did not leave a comment.Allison H.
Customer did not leave a comment.Talema B. | Overall Experience
Have someone answering phones at all times so that it's not routed to a useless call center. If you're open at 7 am then someone needs to start answering the phone. Hire more people to work there or have employees who are working out in the yard with the returned vehicles carry a phone and require them to answer it. Have the hours and location/directions to the place on a recorded menu selection. This will alleviate a lot of customer frustration.Laura R.
Customer did not leave a comment.PHILIP D.
The guys at this location were fantastic. They made the move a breeze, and I would definitely come back here for any future needs. Absolutely ZERO problems. THANKS!!Patrick G.
Customer did not leave a comment.David S.
Employee of U-Haul stores don't answer our phone â˜Žï¸ calls and put me on hold for un limited timeNabil K.
The service for uhaul assignment was horrible. TrWe had to drive 2 1/2 hours to and from to get the truck. The place we picked the truck up was very nice and we dropped off was very nice. What upset us was the arrangements that were made for us to get the truck.Sherry H. | First Impressions
Customer did not leave a comment.Matthew H. | First Impressions
Customer did not leave a comment.Karen S. | Overall Experience
The GPS had me turning into the back of the lot, and the check in hut was hidden by all the trucks on the lot, and no signs to indicate where to go. Please help your personnel there with better signs, especially if you accidentally drive into the back of the truck storage lot. The man who checked in my truck was very friendly and quick, once I got back on the street and drove in the return entrance.Warwick A.
Customer did not leave a comment.Randall C.
Customer did not leave a comment.Stanley K.
Customer did not leave a comment.Henry A.
Omg!!! Where do I begin. Martin I started out being a customer I now consider you my friend.. I can't tell you how pleased I am with your Customer Service and your willingness to help me at any given time. You made sure I was taken care of and happy every step of the way and for that my friend I thank you!! I will miss you! Dawn S xoxoDawn S. | Overall Experience
The service is always top notch at this location. Really like the manager who is both friendly and fast. Highly recommended.Mitchell K.
EXCELLENT customer service, helped select what best suited our needs. WOULD stronger recommend them to anyoneLinda T.
They were very friendly And helpful.Richard N. | Overall Experience
This location was fantastic. Where i originally booked my vehicle SUCKED!!!!! Why bother booking if you get cornponed? Your system sucksColin B.
Very easy to work with. We utilized a nearly brand new (126 miles) van and it worked very well for what we needed! The people were easy to work with as well!AARON W.
Customer did not leave a comment.Paul B.
I would just like to add to my previous review this does not reflect on Marty the gm of myrtle beach UHaul. He saved the day! He went above and beyond to get our things to us.MATTHEW R.
I am very disappointed in Uhaul, and there is clearly a lack of leadership and management in your organization. The Wilmington NC, Florence, SC, Myrtle Beach SC area u box coordinator or manager Jason and team were useless. A customer should not have to call multiple time to speak to a manager, but be informed the management teams is on an all day telephone conference call and there is not another manager or supervisor available while my u box is not arriving as scheduled. I will never recommend your business, and will clearly and loudly guide or suggest that all my friends and family avoid and use other businesses.John L.
Customer did not leave a comment.Roger L.
Martin provided excellent customer service!DOUGLAS G. | First Impressions
Trailer pulled well, tires good and wheels were balanced.Samuel S.
Mr. Martin was super. He explained everything and was very helpful. Felt like talking to a friend. Thank you very much!!!Sandy S. | First Impressions
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.LONNIE R. | Overall Experience
Customer did not leave a comment.Maria R.
He resolved my problemNancy B.
Sign out front said â€œstop. Wait here for a uhaul rep to helpâ€... no one came over. I used mobile app, go to drop the key in the box and guy inside tells me he was waiting for me to come inside.JAMES H.
Customer did not leave a comment.Kimberly D.
Martin Ertl was outstanding in meeting our needs. The only suggestion would be to build a bigger building for customer service. After two or three people enter the service area, you almost have to line up outside. Being right on top of each other because of COVID-19, not good.Sheila R.
Helpful suggestions and very accommodating. Outstanding service and professionalism!!!Gary G.
Easy to find, helpful staffLisa H.
Customer did not leave a comment.Natalie H.
Customer did not leave a comment.EKTA G.
Both of the people who assisted me could not have been nicer or more professional! The truck was cleaner than my own vehicle!! I would recommend this location to anyone looking for Stellar service!! Thank you!Norita B.
Great experience! We will be renting again!ANDREA B.
Customer did not leave a comment.Wesley L.
Super quick and efficient.EMERSON A.
The grounds and office were very neat and clean. The young man at the desk on Memorial Day was very polite and helpful. Outstanding customer Service and very efficient. He attached the trailer and explained everything- outstanding in all aspects!Chris M.
Customer did not leave a comment.ROBERT S.
Great place to rent a storageJUSTIN M. | Overall Experience
Customer did not leave a comment.DONALD T.
Customer did not leave a comment.MARGARET D.
Customer did not leave a comment.Twila L.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Gary C.
The services were great the workers excellent, there's always room for improvement but I didn't see any flaws good jobIVAN R.
I rented an open motorcycle trailer and it worked out great! However, I wish you would have an enclosed trailer, maybe 5x8 setuo for motorcycle hauling. I think this would prove to be popular!Paul E.
Customer did not leave a comment.JUAN T.
Customer did not leave a comment.JONATHAN L.
Great customer serviceBryan M.
Customer did not leave a comment.Andrew M.
The manager was very knowledgeable and accommodating. Truck was almost new. What more could I ask for.Mitchell K.
Martin Erti goes above and beyond for his customers. He needs a raise or promotion. He definitely is an asset to uhaul.Michael M. | Overall Experience
Customer did not leave a comment.Amanda W.
There were new trucks there in the size we rented but I was given a very old, beaten up truck with a broken drivers seat, a crooked steering wheel, a pull to the right, and about 130,000 miles on the clock. Got the job done but very uncomfortable.QUENTIN S.
Customer did not leave a comment.Tami F.
Customer did not leave a comment.Kenneth Y.
This wasn't supposed to be my drop off. My drop off was 2 1/2 miles from my destination. When I went to return it they wouldn't accept it because they don't take trailers. Went to 3 other uhaul dealers and no one wanted to take my trailer for various reasons. So what started out as a quick close stop turned into a very aggravating experience and an extra hour and a half and 23 miles extra. When I did find a U Haul dealer that would except the drop off they were very accommodating.JAMES EDWARD P.
Explain to people the charges and stop charging a dollar per mile over weekends. too high priced higher than everyone else when received truck had less than a quarter tank of gas in it. Was told I was getting refunds that I did not get. One bright note is that Rick from customer service helped out other than that overall not a good experienceTOMI B.
Customer did not leave a comment.Terrance A.
Customer did not leave a comment.Maureen K. | First Impressions
The employee that helped me was not personable could care less of my needs Was not professional Contact me personally if you have any questionsJohn C.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.Mildred W.
There were a lot of customers for one person when I checked in on Sunday. Maybe add a second person on Sundays.James D.
Martin was very professional .Thomas H. | First Impressions
Customer did not leave a comment.John D.
Customer did not leave a comment.Steven A.
Good serviceHERMAN J. | Overall Experience
Customer did not leave a comment.Patrick B. | Overall Experience
The manger here in myrtle was very nice to move me cause the one i picked was to smallmichelle k. | First Impressions
Staff and management were extremely helpful, courteous and professional.KENNETH P. | First Impressions
Martin went above and beyondAnthony I. | Overall Experience
Had my car stored at UHAUL and was stuck. Attempted to obtain info about person responsible for striking my car (hit&run) and UHaul refuses to comply w/my request. They have footage and an incident report and state I am unable to obtain due to HIPPA (BS)Jose R. | Overall Experience
Martin went above and beyond the norm.Anthony I. | First Impressions
Joe was great to work and very knowledgeable.jim s. | Overall Experience
Great customer attitudes.Jose R. | First Impressions
Customer did not leave a comment.Shannon W. | Overall Experience
the manager is excellent and took care of all my needsTrevor F. | First Impressions
no problems staff excellentPETER JAMES D. | Overall Experience
A great place to store your stuffDanny N. | Overall Experience
Customer did not leave a comment.doug s. | Overall Experience
Customer did not leave a comment.Thomas H. | Overall Experience
The place is very clean and Martin was extremely friendly who helped me there. Good positive attitude and a pleasure to have.SHEENA H. | First Impressions
Found a dead rat among my things. Made me decide to move them. Manager was accommodating though..Terita G. | Overall Experience
Everything was superb until I get to the access gate that did not work.HERMAN J. | First Impressions
Manager and employee were helpful and friendly and made the process simple. thanks. rob jonesRobert J. | Overall Experience
Customer did not leave a comment.John R. | Overall Experience
Customer did not leave a comment.Barbara White H. | Overall Experience
I would like to express that the staff at this location was very helpful and friendly. They made my move in upon me relocating from Florida smooth and easy. I especially would like to thank Mr. Martin for being a very big help in meeting my storage and drop off needs. I would recommend this location anytime.SHARLENE W. | First Impressions
They were so sweet and accommodating. I would recommend coming here. And I will come here for all of my moving needs.Sarah W. | First Impressions
Facility Manager/Martin went above and beyond to help me-after another storage facility had allowed my lock to be cut and belongings to be put in my unit the night before I was moving from 300 miles away. Martin assisted with getting me setup rapidly and with a much safer/better unit anyway. Recommend.John V. | Overall Experience
Customer did not leave a comment.Thomas B. | First Impressions
Customer did not leave a comment.Anita A. | Overall Experience
The General Manager Martin was super helpful and friendly. He went out of his way to find me a larger storage unit that did not show available on U-Haul's website. He also was able to arrange for me to leave the truck at his location instead of the location that I had to selection online. Great manager!John M. | First Impressions
Customer did not leave a comment.LINDA S. | First Impressions
Customer did not leave a comment.Debra B. | Overall Experience
Staff was friendly and very helpful with my needsJeffrey S. | First Impressions
Customer did not leave a comment.Shawn R. | Overall Experience
The entire staff at The Kings Hwy location were ALWAYS helpful, courteous, and went out of their way to help. Extremely professional and should be an example to other types of businesses . Keep up the good work !mike g. | Overall Experience
Customer did not leave a comment.Michael M. | Overall Experience
The staff was awesome! Friendly and very attentive to all of our needs. I would recommend this location if you need storage in Myrtle Beach area.Sandra T. | First Impressions
thank you so much everything went smooth and perfe tKRISTINA E. | First Impressions
Customer did not leave a comment.nathanael b. | Overall Experience
The staff was very accommodating. I recommend this facility to anyone that’s looking for a storage place within the area.AQUILES G. | Overall Experience
Martian the manager was exceptional. He is a very understanding and helpful man. If I ever do more with this company I only want to deal with him. He is an accent to this company.tracy s. | First Impressions
Customer did not leave a comment.kathleen p. | First Impressions
Was nice of Uhaul to offer one month of free storage.Brian K. | Overall Experience
Not wasting my comments here. So bad, I’ve written a letter to the corporate headquarters.SHAWN M. | First Impressions
Customer did not leave a comment.Cindy B. | Overall Experience
Customer did not leave a comment.pamela p. | Overall Experience
A lot of humidity and moisture was inside and my boxes fell apart when unloading them.Barbara G. | Overall Experience
Storage unit had live rats inside when we attempted to store our belongings. We needed to keep the truck an extra two days I order to find appropriate accommodations.Tracy L. | Overall Experience
Excellent customer service and cleanliness. Only complaint would be that the storage facilities are so close together that it is very hard to pull a truck in and out.Justin S. | First Impressions
Customer did not leave a comment.francis r. | Overall Experience
The staff was excellent and I would highly recommend this facility.Wayne R. | Overall Experience
I reserved a spot here for my rv and upon trying to park it in the designated area it would not make the turn coming in or throughout the facilityCarol C. | Overall Experience
Customer did not leave a comment.Kenneth E. | Overall Experience
Customer did not leave a comment.pamela p. | First Impressions
The RV/trailer/auto storage area is very small and difficult to maneuver to park. The staff was very friendly and helpful. The price was very reasonable.Jeremy J. | Overall Experience
Customer did not leave a comment.Rebecca H. | Overall Experience
Aisles are too tight for the trucks.Danieal P. | Overall Experience
Hours were OK but would have liked earlier and later access without having to pay extra.DONALD A. | Overall Experience
Customer did not leave a comment.JOE N. | Overall Experience
The location in South Myrtle Beach is always my go to. Yeah he guys are friendly and always willing to help.Doris R. | First Impressions
Customer did not leave a comment.Kathleen L. | Overall Experience
I did not catch the name of the employee but he was just AWESOME! So professional and personable. VERY helpful and I truly appreciated his amazing customer service!Donna L. | First Impressions
Prices are a little high compared to other nearby storage facilities.Paul B. | First Impressions
Customer did not leave a comment.Bruce W. | Overall Experience
Customer did not leave a comment.Aysha M. | First Impressions
Customer did not leave a comment.Kinsley D. | First Impressions
We had no problems. Joe was extremely helpful each time I talked to him.VICTOR P. | Overall Experience
complaint is the trailer I rented to haul my car had very bald tires on the drivers side on the trailer. Nobody should be given this kind of rental vehicles with very bald tires and expect the customer to drive 700+ miles. The response I got when I notified the Uhaul employee was “ oh it’ll probably be okay “. This to me was a serious infraction and I am going to further investigate this issue. These kind of things change many lives and even kills people. I’m an older gentleman and I have experienced what a bald tire can do. Can be very serious situations arise from being ignorant and ignoring an obvious problem. The good news is ; we made it to our destination and grateful that nothing happened. Could have been a whole other outcome. I suggest employee training on tire maintenance and tread tolerations. In rhis case there was no tolerence measureable. These 2 tires had no visable tread on one side of the trailer. Suffice it to say, I will never use Uhaul again. ... sincerely, J. ReidJames R. | First Impressions
The card I have to get in gate does not work. Had to be let I. Then when I was ready to leave could not get. Had yo call office twice to get someone to let me out!! Not happy with these cards!!!!larry H. | First Impressions
Michael in.Mrtlye Beach was so very helpful and patient with me.Kirk Y. | First Impressions
My Uhaul experience was great. I needed a bigger storage unit to accommodate my 3 wheeler and stuff the employees helped me out. Even walking over to the unit to make sure.Kathleen L. | First Impressions
GreatTimothy A. | Overall Experience
Friendly employees...Will P. | Overall Experience
Staff and facility exceeded our expectationsJennifer K. | Overall Experience
Good experience !Russell D. | First Impressions
These guys were helpful.Scott M. | Overall Experience
Happy with employee and security of my storage. Thank.Dee C. | Overall Experience
These guys are rock stars !!!! Great costumer service.carlos b. | First Impressions
Good customertom w. | Overall Experience
People were really nicebob g. | First Impressions
The staff was great, always polite and helpful. I totally recommend this location.Maravillas L. | Overall Experience
Prompt in resolving issue to my satisfactionMark o. | First Impressions
Staff was greatCLAUDE H. | Overall Experience
Facility is well run. Staff very helpful.ROBERT G. | Overall Experience
Friendly and very helpful. Thank you!!Timothy A. | First Impressions
Joseph Griscti the General Manager was extremely helpful and was very knowledgeable with all areas of my U-Box delivery arrival and then utilizing a storage unit to keep things safe until it was emptyJAMES m. | Overall Experience
Very efficient and fast service.joyce d. | First Impressions
If we need moving service again we will contact U-haul.Dorothy F. | Overall Experience
No issues good serviceCurtiss M. | Overall Experience
The guy on site was always available.Valerie A. | Overall Experience
Staff exceeded my expectations. Very friendly and helpful! Will always use them in the future!terry h. | First Impressions
that I originally ordered over the phone was too small. the young men showed me 2 others that were available. He immediately called his boss and gave me the one that I needed it. I’m Very please 😍Dee C. | First Impressions
very friendly people that are very helpful. Like some of the newness in building and shape they are in. I had a building there for ten years or more and can see changes in way they run it. Liked itJERRY R. | First Impressions
Great service with excellent knowledge and sincere people interaction!CLAUDE H. | First Impressions
Well maintained ,update to date security and reasonably priced.ROBERT G. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!