Customer Reviews for U-Haul Moving & Storage of Myrtle Beach

2,641 reviews

5604 S Kings Hwy   Myrtle Beach, SC 29575
(@ Catherine Ave)

(843) 238-5701

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(843) 238-5701

5604 S Kings Hwy
Myrtle Beach, SC 29575
(@ Catherine Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Dallas L. 
Rating:
5.0

The truck was clean just had a very strong stinky cigarette smoker smell inside. It was obvious that the person who rented it before us was a cigarette smoker and smoked in the truck. Next time I rent a truck I will check it out to make sure it's not in the same stinky condition

Stephanie F. 
Rating:
5.0

Customer did not leave a comment.

Mickey P. 
Rating:
5.0

This was convenient and close to my home. I would use it again 8f I needed storage in the future

Patricia C.  |  Overall Experience 
Rating:
5.0

My reservation was changed to this location due to equipment availability. In the process of changing to this location, my reservation changed from 2 days to a 1 day rental. I wasn't aware of the change when I picked up the truck. As it turned out, I was 1 1/2 hour late because of this.

JAMES G. 
Rating:
5.0

Staff was great

DAVID R. 
Rating:
5.0

Great

JOHN W. 
Rating:
5.0

I don't care how many locations are in Myrtle beach. I will ALWAYS choose this one!! Customer service is off the charts!!

RICHARD P. 
Rating:
5.0

Assume some of the labor in returning the unit instead of pushing the burden onto the customer. Your older clients will appreciate a refreshing return to "customer service" Worked out very well for us.

Mark P. 
Rating:
4.0

Customer did not leave a comment.

Don Za B. 
Rating:
5.0

Customer did not leave a comment.

George V. 
Rating:
5.0

U-haul problem in general! Whether I reserve a trailer 1 month ,2 weeks or 4 days ahead of time there is never a guarantee that I will have a trailer and extremely nerve racking not knowing whether that day I will have a trailer or not!!! Although the last 5 times U-haul has come through for me!!!

Thomas L. 
Rating:
3.0

I could not even see out the windows, they were filthy inside and out. No help putting the blankets or dolly or hand truck in the truck, left by the office door. no instructions about the truck at all.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Willie B. 
Rating:
5.0

The process was clean and smooth. Made things easier for me!!

Magda R. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Arista J. 
Rating:
5.0

Martin and Emily were fantastic! They helped problem solve a little issue and ensured my success. We will definitely be back and would highly recommend to anyone needing a great U-Haul vehicle.

Susan P. 
Rating:
4.0

Customer did not leave a comment.

MELISSA P. 
Rating:
5.0

Customer did not leave a comment.

ken d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUBERT S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
5.0

One young lady working from what I could tell. She immediately came to the truck and told me where to leave the trailer. I backed the trailer in and before I could make it to the back of my truck she had already unhooked it. Much better experience than Charlotte.

ADAM W. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Beau W. 
Rating:
5.0

I have used U-haul from 2 other location this past month and this is hands down the most organized, clean and conscientious location I have ever seen. I will continue to rent from this location, as needed and recommend this location to others.

Colleen A. 
Rating:
5.0

Though the layout of this location is different and hard to find from the road, the fact that the closing employee checked my tow dolly in even after I arrived after closing time made this experience top notch.

BRIAN R. 
Rating:
5.0

Not only was the location very close to me, the staff was over the top for their customers and extremely friendly and helpful. I didn't use my total mileage and they helped with the price adjustment. In the past, at other locations, the employees haven't always seemed as if they loved their job, but, this location was very different. These guys had a Chick-fil-A customer service style. These guys made sure I was in and out as fast as possible and made sure I understood and had everything I needed. I will be back to this location!

Gordon B. 
Rating:
5.0

Management super helpful and very knowledgeable.

April S. 
Rating:
5.0

Friendly staff, very easy to deal with.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

jessica l.  |  Overall Experience 
Rating:
5.0

Friendly and helpful I recommend others in near future

LUCIANO M.  |  First Impressions 
Rating:
5.0

Was greeted at this site from a very nice and informative associate.

Carl H. 
Rating:
5.0

Was treated very well when returning the truck.

JEROME B. 
Rating:
5.0

The staff was friendly and very helpful!

WILLIAM C. 
Rating:
5.0

Office worker (name ?), was very helpful, knowledgeable, and pleasant to do business with. Even when I wasn't very pleasant. Great job! A+

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Jenna S. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
5.0

Customer did not leave a comment.

WALTER H. 
Rating:
5.0

Customer did not leave a comment.

CANDICE L. 
Rating:
4.0

Customer did not leave a comment.

Richard H.  |  First Impressions 
Rating:
5.0

Nothing I can think of. Everything went smoothly.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Brian R.  |  First Impressions 
Rating:
3.0

Seemed a little disinterested in customer service. Spoke to the direction of the computer which made it difficult to understand if he was asking me a question or just talking to himself. Instead of explaining that he didn't have the cart and blankets to fulfill the order, the employee asked questions and when I awkwardly explained what I really needed, he was grateful because they didn't have the cart or blanket quantities on my reservation. Friendly one the check-in process was complete, but otherwise seemed disinterested.

John K. 
Rating:
4.0

We were charged for fuel!!!! We did NOT return this and need 40 gallons of gas! This is unacceptable and will be disputed.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
3.0

I rented a 10ft truck and drove it 21 miles. Just before drop off I put 2.251 gallons of gas in the truck, returning the needle to same position as it was upon pickup. To my surprise I was charged for 2 more gallons of gas, or $9. What this means is they are saying that I only got 4.94 mph during this rental. I was grossly overcharged, as they should have not charged me for gasoline. I expect full reversal of this gas charge. To make matters worse the customer service person hung up the phone on me when I persisted for an explanation as to why they charged me for gasoline since the needle was exactly how it was oick

RAYMOND GLENN T. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Printed receipts are helpful.

PHILIP W. 
Rating:
4.0

The agent told me the van had some dog hair in passenger seat. There was dog hair everywhere, piles on the floor, on the door, used face masks, it was literally DISGUSTING. I did not have time to go in and say anything as our van reservation was for 10:30 and did not get til 1:30. I took pictures if you want me to send to you. I had to cover the seats with plastic so that we could sit on them without getting dirty. I have rented many of vans over the past two years and this was UNACCEPTABLE. I SHOULD NEVER HAVE BEEN GIVEN KEYS UNTIL IT WAS CLEANED.

Jennifer B. 
Rating:
5.0

your 24/7 pickup option doesnt work at all. This was the 3rd location I had to go to.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Leslie T.  |  Overall Experience 
Rating:
5.0

Convenient, clean,and we'll maintained. Martin and rest of staff are AWESOME.

Drew l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Had stuff stored here for 2 months. The property is clean and well maintained. Martin was Rockstar. The young lady upfront was amazingly friendly and knowledgeable as well.

Drew L. 
Rating:
1.0

Will never go there again ,gentlemen working there lied to me ,it cost me more than it should , I will never deal with them again ,,and I'm a business owner ,,,,trust me I will tell everyone to go somewhere else

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Fred K. 
Rating:
3.0

Customer did not leave a comment.

Don A. 
Rating:
5.0

Great Experience

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

No issues. Great experience.

Robert L. 
Rating:
5.0

Friendly General Manager who removed the trailer from my hitch. I was off the property in minutes without any unnecessary chit chat.

James S. 
Rating:
5.0

My last name is spelled wrong it is Kerns.

Tracy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Outstanding all the way around. Customer for life!!

Rick P. 
Rating:
5.0

Martin and his staff are doing a great job at this location. This is the only U-haul I deal with in my area. Thanks Martin. Keep up the good work.

Bobby T. 
Rating:
5.0

Very quick and easy drop off.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
5.0

The system you have for self pick up is not good. Expecting contacts to be sitting by their phones for verification is ridiculous. A picture of your license and your face should be more than enough. Perhaps even a picture of a second form of ID. What happens if someone's contact is suddenly not available. How would you pick up the rental.

john M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Excellent customer service! Efficient and professional.

Susan O. 
Rating:
5.0

Lower the extra fees . The 19.95 for the day cost me $54.00 . I had the van for 3 hrs and drove 38 miles. I had collision insurance through Geico that is good for any vehicle that I drive. Your company will not recognize that. Your advertisement is in reality false advertising. Next time I'll use Penske or Ryder.

Brian G. 
Rating:
5.0

The only location I have used. Service always 100% perfect.

Ginny C. 
Rating:
5.0

I have used this location on several occasions. The staff has always been polite and knowledgeable. The general manager at the spot is very helpful.

Robert B. 
Rating:
5.0

The staff at the Myrtle Beach location were great and did a great job answering my questions regarding the box truck I rented. I will use there services again in the future!

Larry D. 
Rating:
5.0

Location was very clean, The attendants were very efficient and pleasant, Will recommend,

David T. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

No improvements needed

Lori P. 
Rating:
4.0

bit of a smell in the front seat.

Aron M. 
Rating:
5.0

Customer did not leave a comment.

Troy R. 
Rating:
5.0

Nothing at this end..excellent service there

Richard C. 
Rating:
5.0

Thank you.

Alexander L. 
Rating:
5.0

Customer did not leave a comment.

Weston W. 
Rating:
4.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Rob R. 
Rating:
3.0

Customer did not leave a comment.

William Z. 
Rating:
4.0

Customer did not leave a comment.

Kurt D. 
Rating:
5.0

Spare tires and better roadside assistance

Joseph K. 
Rating:
5.0

The entire process what awful, except for the staff at the Myrtle Beach location. Booking it online caused for me to be booked for moving help x3 but no actual container and when it was resolved over the phone it actually wasn't. Of it wasn't for my movers and the staff at the uhaul location I wouldn't have been able to complete my move when I needed to. The entire process is a mess and needs to be fixed.

Margaret M. 
Rating:
1.0

Answer the phone. Called for three hours no answer. 3 other people tried for me no one answered. We all tried to contact online, site kept saying, LOADING. This was just the beginning. Truck back door would not close. Both uhaul stores were rude to me. Yesterday the general manager called me. When I called back the call was disconnected. This also happened when trying to contact the store. Inside the cab was food from the previous customer. Windshield wipers were leaving a wet spot in the window blocking my vision. The cab smelled like cigarettes, we had to leave the window open the entire trip, 800 miles.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
5.0

The rental facility was excellent. I don't like that U-haul redirects you to different locations other than where you reserved to pickup equipment. Uhaul employees should move equipment where needed, not make the customer do it.

Phil D. 
Rating:
3.0

Customer did not leave a comment.

James R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ken D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

al F. 
Rating:
5.0

Nice place wluld use again

William M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

BETTIE P. 
Rating:
2.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne D.  |  First Impressions 
Rating:
5.0

The lady helping us I think her name was Emily was so pleasant to work with

Brandon B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ray V. 
Rating:
4.0

Customer did not leave a comment.

Scott A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
3.0

The staff who was there was rude, unhelpful and about as smart as a box of rocks

Steven F. 
Rating:
5.0

Customer did not leave a comment.

ken d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

Great communication with local location arranging delivery of my U-Box, will recommend to anyone to use Uhaul if moving...

Philip G. 
Rating:
4.0

The online reservation process was poor. My pick up location was changed 3 times even after talking with customer service and being assured of my primary pick up location. Trying to speak with a customer service rep was very frustrating and time consuming. Secondly, some customer service reps passed the buck. Could not get to anyone who could help. The last customer service rep I spoke with who was located in Charlotte, NC was very rude.

Jesse H. 
Rating:
3.0

When dropping off truck, had to wait for female worker to help couple who wanted to rent a truck for a future move over a month out. She took her time with them and I had to wait a very long time, after moving all afternoon. She could've taken us who were waiting for drop off and others, and then helped with a future reservation. Very disappointing.

Kassi M. 
Rating:
4.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

I had a great experience in a world were you can't please everyone especially during covid19

Daniel S. 
Rating:
5.0

It's just disappointing that when you put in a reservation for a 10 foot truck. Then you don't get a 10 foot truck it's just disappointing because the 15 footers are too big for my job. So I will just go with the competitor

James M. 
Rating:
5.0

Customer did not leave a comment.

Regis S.  |  First Impressions 
Rating:
5.0

The manager of this location Marty, is outstanding! He goes above and beyond to make his clients happy! He will know all of them by name. Just Fabulous.

JASON A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
5.0

Marty, was more than Spectacular. The other young lady at the front was also GREAT. Best UHAUL experience I've ever had. They were both knowledgeable, friendly and informative.

Drew l.  |  First Impressions 
Rating:
5.0

Great staff, keep up the good work.

Tyrone H.  |  Overall Experience 
Rating:
5.0

Obtaining a storage unit at Uhaul was quick and easy.

David I.  |  First Impressions 
Rating:
5.0

Great place, busy!

Patrick R.  |  First Impressions 
Rating:
5.0

The most friendliest and professional group of people I have ever met especially Martin he made everything perfect The whole experience has been wonderful the men that unloaded the truck in the storage were also very professional and friendly 10 stars for everybody

Rondal L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judith b.  |  Overall Experience 
Rating:
5.0

The manager os fantastic.

Lori H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone H.  |  First Impressions 
Rating:
5.0

⁷⁰

Claudia W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Hope R.  |  Online Move In 
Rating:
5.0

Very fast and easy. Staff is great location is awesome and accessibility is on point.

Tyler B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Talema B.  |  Overall Experience 
Rating:
5.0

The service for uhaul assignment was horrible. TrWe had to drive 2 1/2 hours to and from to get the truck. The place we picked the truck up was very nice and we dropped off was very nice. What upset us was the arrangements that were made for us to get the truck.

Sherry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  Overall Experience 
Rating:
5.0

Omg!!! Where do I begin. Martin I started out being a customer I now consider you my friend.. I can't tell you how pleased I am with your Customer Service and your willingness to help me at any given time. You made sure I was taken care of and happy every step of the way and for that my friend I thank you!! I will miss you! Dawn S xoxo

Dawn S.  |  Overall Experience 
Rating:
5.0

They were very friendly And helpful.

Richard N.  |  Overall Experience 
Rating:
5.0

Martin provided excellent customer service!

DOUGLAS G.  |  First Impressions 
Rating:
5.0

Mr. Martin was super. He explained everything and was very helpful. Felt like talking to a friend. Thank you very much!!!

Sandy S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LONNIE R.  |  Overall Experience 
Rating:
4.0

Great place to rent a storage

JUSTIN M.  |  Overall Experience 
Rating:
5.0

Martin Erti goes above and beyond for his customers. He needs a raise or promotion. He definitely is an asset to uhaul.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen K.  |  First Impressions 
Rating:
5.0

Martin was very professional .

Thomas H.  |  First Impressions 
Rating:
4.0

Good service

HERMAN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick B.  |  Overall Experience 
Rating:
4.0

The manger here in myrtle was very nice to move me cause the one i picked was to small

michelle k.  |  First Impressions 
Rating:
5.0

Staff and management were extremely helpful, courteous and professional.

KENNETH P.  |  First Impressions 
Rating:
5.0

Martin went above and beyond

Anthony I.  |  Overall Experience 
Rating:
1.0

Had my car stored at UHAUL and was stuck. Attempted to obtain info about person responsible for striking my car (hit&run) and UHaul refuses to comply w/my request. They have footage and an incident report and state I am unable to obtain due to HIPPA (BS)

Jose R.  |  Overall Experience 
Rating:
5.0

Martin went above and beyond the norm.

Anthony I.  |  First Impressions 
Rating:
5.0

Joe was great to work and very knowledgeable.

jim s.  |  Overall Experience 
Rating:
5.0

Great customer attitudes.

Jose R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon W.  |  Overall Experience 
Rating:
5.0

the manager is excellent and took care of all my needs

Trevor F.  |  First Impressions 
Rating:
4.0

Everything was superb until I get to the access gate that did not work.

HERMAN J.  |  First Impressions 
Rating:
5.0

I would like to express that the staff at this location was very helpful and friendly. They made my move in upon me relocating from Florida smooth and easy. I especially would like to thank Mr. Martin for being a very big help in meeting my storage and drop off needs. I would recommend this location anytime.

SHARLENE W.  |  First Impressions 
Rating:
5.0

They were so sweet and accommodating. I would recommend coming here. And I will come here for all of my moving needs.

Sarah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  First Impressions 
Rating:
5.0

Martian the manager was exceptional. He is a very understanding and helpful man. If I ever do more with this company I only want to deal with him. He is an accent to this company.

tracy s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathleen p.  |  First Impressions 
Rating:
4.0

Prices are a little high compared to other nearby storage facilities.

Paul B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kinsley D.  |  First Impressions 
Rating:
1.0

complaint is the trailer I rented to haul my car had very bald tires on the drivers side on the trailer. Nobody should be given this kind of rental vehicles with very bald tires and expect the customer to drive 700+ miles. The response I got when I notified the Uhaul employee was “ oh it’ll probably be okay “. This to me was a serious infraction and I am going to further investigate this issue. These kind of things change many lives and even kills people. I’m an older gentleman and I have experienced what a bald tire can do. Can be very serious situations arise from being ignorant and ignoring an obvious problem. The good news is ; we made it to our destination and grateful that nothing happened. Could have been a whole other outcome. I suggest employee training on tire maintenance and tread tolerations. In rhis case there was no tolerence measureable. These 2 tires had no visable tread on one side of the trailer. Suffice it to say, I will never use Uhaul again. ... sincerely, J. Reid

James R.  |  First Impressions 
Rating:
5.0

Michael in.Mrtlye Beach was so very helpful and patient with me.

Kirk Y.  |  First Impressions 
Rating:
5.0

very friendly people that are very helpful. Like some of the newness in building and shape they are in. I had a building there for ten years or more and can see changes in way they run it. Liked it

JERRY R.  |  First Impressions 
No reviews have been submitted for this location.

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